customer service specialist

branches - (customer service- teller) - egypt 2026 Jobs in Cairo

call center / english

call center representative

client relationship management - senior analyst Jobs in Cairo

banking customer service advisor

Concentrix

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 English is a Must
 
 
 Attractive salary
 
 
 Social &amp; Medical insurance
 
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Banking Customer Service Advisor

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 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
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 Be the friendly voice of leading brands, delivering high-quality support through phone, email, and chat.
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 Assist customers with inquiries, order processing, troubleshooting, and guidance.
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 Build deep product and service knowledge to deliver confident and accurate support.
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 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
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 Create positive customer experiences through personalized assistance and clear communication.
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 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
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 Essential Functions / Core Responsibilities
 
 
 
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 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
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 Clarify customer requirements using effective probing and decision-support tools.
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 Listen attentively, demonstrate empathy, and build strong customer rapport.
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 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
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 Maintain working knowledge of client products and services.
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 Prepare complete and accurate documentation, including account notations.
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 Participate in initiatives aimed at improving customer satisfaction and business performance.
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 Identify opportunities to offer additional products or services when appropriate.
 
 
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 Candidate Profile
 
 
 
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 High school diploma required; relevant experience is an advantage.
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 Excellent communication, interpersonal, and customer engagement skills.
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 Comfortable working in a fast-paced, performance-driven environment.
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 Strong multitasking, prioritization, and adaptability skills.
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 Basic computer skills and system navigation capability.
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 Ability to work independently and collaboratively within a team.
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 Detail-oriented, dependable, and professional.
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 Patient, composed, and solution-oriented in all customer interactions.
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 Flexible to work rotating shifts as required.
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 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
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 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 Transportation Provided
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 Medical &amp; Social Insurance
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 Fast track for promotions within 6 months
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 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
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 Supportive, inclusive, and growth-focused work environment
 
 
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 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs and the sectors selected.
 
 
 
 Disclaimer
 
 
 
 The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
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Customer Service Advisor – English Speakers - Cairo

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 Job Title:
 
 
 
 Customer Service - Chat &amp; Email Vacancy
 
 
 
 
 
 
 
 Job Description
 
 
 :Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success
 
 
 ?The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 .
 
 Requirements
 
 
 
 :-- GRADs on
 
 
 ly- English level B2 or above is a MU
 
 
 ST- Ready to start immediate
 
 
 ly-Flexible with night &amp; Over night shif
 
 
 
 
 
 
 ts
 
 Benefits
 
 
 
 :-- Transportation Provi
 
 
 ded- Social &amp; Medical insura
 
 
 nce- Immediately Hir
 
 
 ing- Night Shifts Allowa
 
 
 nce- 24/7 Shi
 
 
 fts-Competitive Sal
 
 
 
 
 ary
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Customer Service Representative - Chat and Email

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site.
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, chat and email, this position is responsible for processing customer orders, providing/receiving information, as well as providing basic customer service support.
 
 
 
 
 
 Work location: New Cairo, Cairo
 
 
 
 
 
 Qualifications:
 
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 Fluent in English (B2 - C1).
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
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 Ability to multi-task, organize, and prioritize work.
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 Flexible with rotational shifts including night and overnight shifts.
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 Ready to start
 
 immediately
 
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 Benefits:
 
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 Attractive salary packages.
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 Transportation provided (Door to door for ladies through night and overnight shifts).
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 Social &amp; medical insurance.
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 Paid training.
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 Opportunity to get promoted after 6 months.
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 Free online courses.
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Customer Service Specialist

ALEXBANK

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 We&rsquo;re looking for talented professional RM to join our
 
 Affluent &amp; Private Team
 
 
 
 
 
 
 If you have minimum 1 year of experience in the Affluent / Wealth segment and aspire to grow within a strong career path, this opportunity for you!
 
 
 
 
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 Job duties
 
 
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 Provide banking services/products in professional manner to Affluent Customers.
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 Manage customers' portfolios to effectively increase the bank's segment profit ability.
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 Ensure constant contract with Affluent Customers through prudent approach aiming at diversifying and expanding existing portfolios.
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 Propose and promote services and products that best fit the needs of targeted customers
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 Ensure to meet target of business sales plan and optimize the benefit of advantages of the area covered by the branch.
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 Ensure constant contact plan with affluent customers through prudent approach of deepening existing portfolios as well as attracting new customers as part of the on- boarding plan.
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 Prepare credit application and required document to be sent to concerned entity for analysis and approval.
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 Conduct site visits to prospect customers to attract new clients.
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 Ensure providing prompt assistance to Affluent &amp; Private Clients.
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 Ensure customers' satisfaction and alignment with concerned functions to solve any complaints.
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 Willing to join opportunities available all over Egypt.
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 Qualifications &amp; Skills
 
 
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 Knowledge of the Banking Services &amp; Knowledge of the Banking Products.
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 Knowledge of Banking Systems, Software, and Tools.
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 2-4 years of experience at the banking sector.
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 Minimum 1 year of mandatory experience in the Affluent segment.
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 Time Management.
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 Problem Solving.
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 Target Orientation.
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 Judgment and Decision Making.
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 Numeracy.
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 Sales Management.
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 Active Learning.
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 Business Communication.
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 Teamwork.
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 Customer Service /Orientation.
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Affluent & Private Clients Relationship Manager

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 A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction via Chat, you will act as a liaison between customers and internal teams, escalating complex issues as needed.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Provide timely and accurate technical support to customers via chat, and other communication channels.
 
 
 Diagnose and troubleshoot technical issues related to our products and services.
 
 
 Guide customers through problem-solving processes, providing clear and concise instructions.
 
 
 Maintain a thorough understanding of our products and services, as well as industry best practices.
 
 
 Provide feedback to product development and support teams regarding common customer issues.
 
 
 
 
 
 
 Requirements:
 
 
 
 
 Strong verbal and written communication skills in English (B2-C1)
 
 
 Ready to start immediately.
 
 
 Strong problem-solving and analytical skills.
 
 
 Ability to multitask and prioritize tasks effectively.
 
 
 Familiarity with CRM tools and knowledge management systems.
 
 
 Technical troubleshooting experience, with the ability to diagnose and resolve issues independently.
 
 
 
 
 
 
 Benefits:
 
 
 
 
 Competitive salary and package.
 
 
 Opportunities for professional development and getting promoted after 6 months.
 
 
 Social &amp; Medical insurance.
 
 
 Transportation Provided.
 
 
 
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Technical Support Specialist (Chat & Email)

Crédit Agricole Egypt

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 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 
 1. Product Ownership &amp; Governance
 
 
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 Own and manage the backlog of digital channel products and features.
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 Translate business needs into detailed business requirements and product documentation.
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 Prepare required product approval documents, risk assessments, compliance documents, and internal approval packages.
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 Ensure all digital products and services comply with applicable regulatory and scheme requirements.
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 Prepare and manage official regulatory correspondence and required documentation.
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 Maintain and continuously update all product-related forms, processes, and procedures.
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 Track product performance and contribute to achieving digital KPIs across channels.
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 Prepare and monitor product-related investment cases, cost tracking, and profitability follow-up.
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 2. Stakeholder Management
 
 
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 Act as the focal point between business, technical teams, operations, compliance, risk, and other stakeholders.
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 Ensure alignment between business requirements and technical implementation.
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 Support commercial readiness and contribute to go-to-market activities when needed.
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 3. UAT &amp; Quality Assurance
 
 
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 Define UAT scope and ensure all prerequisites are in place according to the test plan.
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 Design and review test scenarios covering all functional and business requirements.
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 Coordinate and manage UAT cycles across related digital projects.
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 Ensure adherence to quality standards and testing procedures.
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 Act as final business verification prior to production release.
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 Prepare formal UAT completion reports and provide sign-off based on defined acceptance criteria.
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 Ensure production stability post-release and proper documentation closure.
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 4. Customer Support &amp; Operational Oversight
 
 
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 Take ownership of digital channel customer issues and follow through to resolution.
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 Serve as a communication bridge between internal teams and support channels.
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 Monitor ticketing systems and ensure timely resolution and proper updates.
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 Monitor application ratings and reviews, address feedback, and maintain a strong digital presence.
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 Prepare periodic reports highlighting recurring issues, trends, and improvement opportunities.
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 5. Continuous Improvement &amp; Analytics
 
 
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 Leverage insights from UAT, support cases, and customer feedback to propose enhancements and fixes.
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 Identify potential risks and issues proactively.
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 Analyze workflows and operational processes and recommend optimizations.
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 Track customer satisfaction indicators and suggest service improvements.
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 Develop and maintain analytical reports to support product decisions and future enhancements.
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 Coordinate and distribute tasks within the team to ensure smooth execution and timely delivery.
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 Qualifications:
 
 
 
 
 
 
 
 
 Professional Background
 
 
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 3-6 years of experience in digital banking, fintech, or product management.
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 Hands-on experience managing digital channels (Mobile, Internet Banking, Digital Assistants, etc.).
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 Strong understanding of banking regulatory and compliance environment (preferably in Egypt).
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 Product &amp; Technical Knowledge
 
 
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 Solid experience in backlog management and requirement writing (BRD / User Stories).
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 Familiarity with Agile methodology and UAT lifecycle management.
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 Analytical &amp; Business Skills
 
 
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 Ability to analyze product performance, customer feedback, and operational data.
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 Experience preparing business cases, cost tracking, or ROI follow-up is a plus.
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 Strong problem-solving and decision-making skills based on data.
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Digital Assistant Product Manager

Explore 322+ Banking customer service advisor in Cairo this March. Find roles across top companies and apply now to boost your career.