customer service manager

account advisor - osu

account opening & data entry representative Jobs in Cairo

account opening & data entry representative

client service representative (customer services) Jobs in Cairo

client service representative (customer services)

credit controller associate Jobs in Cairo

credit controller associate

banking customer service advisor

Concentrix

<div>
 
 
 About the Opportunity
 
 
 
 
 
 
 Are you passionate about helping people and thrive in a fast-paced environment?
 
 Concentrix
 
 now is seeking dedicated and customer-focused individuals to join our team as a
 
 Banking Customer Service Representative
 
 . In this vital role, you will be the first point of contact for our valued clients, providing exceptional support, resolving inquiries, and guiding them through our banking products and services. If you have a proven track record of delivering excellent customer service, we want to hear from you!
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers via phone, email, and/or live chat, addressing a wide range of inquiries related to bank accounts, loans, credit cards, online banking, and general banking procedures.
 </li>
 <li>
 
 Proactively resolve customer issues and complaints
 
 efficiently and professionally, escalating complex cases to specialized teams when necessary.
 </li>
 <li>
 Accurately process routine transactions, update account information, and complete necessary documentation with a high degree of precision.
 </li>
 <li>
 Educate customers on various banking products and services (e.g., savings accounts, digital tools) to meet their financial needs and enhance their banking experience.
 </li>
 <li>
 Maintain strict confidentiality and adhere to all internal bank policies and regulatory compliance standards (e.g., KYC, AML).
 </li>
 <li>
 Document all customer interactions and resolutions accurately in the CRM system.
 </li>
 <li>
 Collaborate with team members and other departments to ensure a seamless customer journey.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring (Required Skills &amp; Experience)
 
 
 
 
 
 <ul>
 <li>
 
 Minimum of 6 months of proven, verifiable customer service experience
 
 in a call center, retail, hospitality, or similar client-facing environment is mandatory.
 </li>
 <li>
 High School Diploma or equivalent; a Bachelor's degree or coursework in Finance, Business, or a related field is a plus.
 </li>
 <li>
 
 Exceptional verbal and written communication skills
 
 with a professional and empathetic telephone presence.
 </li>
 <li>
 Demonstrated ability to listen actively, show patience, and maintain composure while resolving challenging customer situations.
 </li>
 <li>
 Strong basic mathematical and problem-solving skills.
 </li>
 <li>
 Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn new banking software and CRM systems.
 </li>
 <li>
 A high level of integrity and a commitment to handling sensitive financial information responsibly.
 </li>
 <li>
 Flexibility to work within scheduled shifts, which may include evenings or weekends.
 </li>
 </ul>
 
 
 
 
 
 Why Join Concentrix ?
 
 
 
 
 
 <ul>
 <li>
 
 Competitive Salary
 
 and performance-based incentives.
 </li>
 <li>
 
 Comprehensive Benefits Package
 
 including health, dental, and vision insurance.
 </li>
 <li>
 
 Paid Training and Career Development
 
 programs tailored for growth within the financial industry.
 </li>
 <li>
 A collaborative and supportive work environment.
 </li>
 <li>
 Opportunity to be part of a reputable institution dedicated to serving our community.
 </li>
 </ul>
 
 
 
 
 
 How to Apply:
 
 
 
 
 
 
 If you meet the requirements and are ready to launch your career in banking customer service, click "Apply Now" and submit your resume. We look forward to reviewing your application!
 
 
 
 
 
 Concentrix.
 
 
 TA team,
 
</div>

Banking Customer Service Advisor

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A
 
 leading Egyptian Bank
 
 with over a century of experience in banking and investment services. The Bank is recognized for its commitment to national economic development, advanced digital solutions, and a strong presence in Egypt. With a wide network of branches and subsidiaries, it continues to provide innovative financial products and exceptional customer service to millions of clients.
 
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 The MarCom Manager is responsible for developing and executing integrated marketing and communication strategies that enhance the bank&rsquo;s brand positioning, support business growth, and strengthen customer engagement. The role oversees digital performance, product marketing, corporate communication, and brand consistency across all channels while ensuring full alignment with banking compliance and regulatory standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the development of comprehensive marketing and communication plans across retail, corporate, and digital banking segments.
 </li>
 <li>
 Manage 360&deg; campaigns (digital, offline, events, PR) to support product launches, brand initiatives, and customer acquisition.
 </li>
 <li>
 Oversee digital performance and paid media activities to maximize ROI and optimize customer journeys.
 </li>
 <li>
 Ensure all marketing content and communications adhere to banking regulations, brand guidelines, and compliance standards.
 </li>
 <li>
 Direct social media strategy, content development, and customer engagement across digital platforms.
 </li>
 <li>
 Collaborate with product, digital banking, and corporate communication teams to deliver targeted marketing messages.
 </li>
 <li>
 Conduct market research, competitor benchmarking, and customer insights analysis to guide strategy.
 </li>
 <li>
 Manage relationships with advertising, media, and PR agencies to ensure high-quality deliverables.
 </li>
 <li>
 Monitor campaign performance analytics and provide detailed reports to senior management.
 </li>
 <li>
 Oversee brand identity consistency across branches, digital channels, and customer touchpoints.
 </li>
 <li>
 Manage marketing budgets and ensure cost-effective campaign execution.
 </li>
 <li>
 Lead, mentor, and develop the MarCom team to enhance efficiency and innovation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.
 </li>
 <li>
 Master&rsquo;s degree in Marketing or MBA is a plus.
 </li>
 <li>
 7&ndash;12 years of experience in Marketing &amp; Communications, preferably within the banking or financial services sector.
 </li>
 <li>
 Proven experience in digital marketing, performance campaigns, and integrated communication strategies.
 </li>
 <li>
 Strong knowledge of digital marketing platforms (Google Ads, Meta Ads, SEO/SEM tools).
 </li>
 <li>
 Proficiency in analytics tools (Google Analytics, Data Studio, Adobe Analytics).
 </li>
 <li>
 Experience with marketing automation tools (Salesforce Marketing Cloud, HubSpot, or similar).
 </li>
 <li>
 Understanding of banking products, customer segments, and financial industry regulations.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication, storytelling, and presentation abilities.
 </li>
 <li>
 Strategic thinker with strong business acumen and creativity.
 </li>
 <li>
 Strong project management, time management, and problem-solving skills.
 </li>
 <li>
 Proficient in MS Office (Excel, PowerPoint, Word).
 </li>
 <li>
 Familiarity with CRM and digital tracking dashboards.
 </li>
 <li>
 Fluent in written and spoken English and Arabic.
 </li>
 <li>
 Ability to manage multiple projects with tight deadlines.
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams, including product, digital, and compliance.
 </li>
 </ul>
 
 
</div>

Marketing Communications Manager

Emirates NBD

<div>
 
 
 We seek a friendly and customer-focused individual to join our inbound contact center team in Cairo, Egypt. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
 
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Provide exceptional customer service experience by answering inbound calls promptly and professionally.
 </li>
 <li>
 Respond to various customer inquiries regarding our banking products and services.
 </li>
 <li>
 Efficiently resolve customer complaints and issues, escalating complex cases as needed.
 </li>
 <li>
 Accurately record customer information and interactions in our system.
 </li>
 <li>
 Identify opportunities to improve customer experience and streamline processes.
 </li>
 <li>
 Adhere to established procedures and comply with information security and data privacy policies.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 <ul>
 <li>
 Job location: New Cairo, Egypt
 </li>
 <li>
 Bachelor's degree in any field
 </li>
 <li>
 Excellent English communication skills (written and verbal).
 </li>
 <li>
 Ability to work on rotational shifts and weekends.
 </li>
 <li>
 Strong problem-solving and interpersonal skills.
 </li>
 <li>
 Available to join immediately.
 </li>
 <li>
 A proactive and customer-centric approach.
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 <ul>
 <li>
 Previous experience in a customer service role, preferably within the banking industry.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Incentives based on the KPIs achieved
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Social insurance
 </li>
 <li>
 Career development opportunities
 </li>
 </ul>
 
 
</div>

Call Center Representative

<div>
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 <ol>
 <li>
 Provide service assistance to all walk in PRB customers in the branch and attend to customer complaints during agreed TAT.
 </li>
 <li>
 Assist priority banking relationship Managers in managing customer accounts and the execution of daily transactions and quieries.
 </li>
 <li>
 Solicit new to bank customers according to specified goals and targets as well as cross selling.
 </li>
 <li>
 Refer customers to the Priority Banking Relationship Managers.
 </li>
 <li>
 Understand and promote value proposition.
 </li>
 <li>
 Maintain the relationship with other departments and branches in the bank.
 </li>
 <li>
 Maintain follow-up process on all transactions .
 </li>
 <li>
 Update the priority Banking Relationship Manager through regular reporting about daily activities and achievements.
 </li>
 <li>
 Maximize profitability by deepening customer relationship, referrals and cross-selling.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Verify clients&rsquo; signature
 </li>
 </ol>
 
 
</div>

Priority Banking Customer Service Officer

Sutherland Healthcare Solutions

<div>
 
 Company Description
 
 
 At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking &amp; Financial Services, Communications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, Logistics, Retail, Energy &amp; Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.
 
 
 Role Description
 
 
 This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.
 
 
 Benefits
 
 
 <ul>
 <li>
 Up to 17k Net Salary
 </li>
 <li>
 1.1k night and overnight allowance
 </li>
 <li>
 Transportation is provided both ways (Door to Door for ladies)
 </li>
 <li>
 Social and medical insurance is provided
 </li>
 <li>
 First 3 months are Fully Granted
 </li>
 <li>
 Healthiest work environment (Great place to work certified)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives and Customer Service skills
 </li>
 <li>
 Proficiency in English B2
 </li>
 <li>
 Grads and Dropouts only
 </li>
 <li>
 Flexibility with night and overnight shifts
 </li>
 <li>
 Flexibility with Rotational shifts
 </li>
 <li>
 Previous experience in a similar role is a plus
 </li>
 </ul>
</div>

English Account Customer Service Associate

SSC HR Solutions

<div>
 
 2. Services and responsibilities of the outsourced PM
 
 
 3. Deliverables
 
 
 
 <ul>
 <li>
 Project overview
 </li>
 <li>
 Background: Adding new features (Mobile Banking and Internet Banking) to facilitate the customer banking experience.
 </li>
 <li>
 Project scope:
 </li>
 <ul>
 <li>
 Mobile Banking: Manage/monitor all related activities in place for enhancing mobile banking application starting from project execution till project closure, including following up with our external vendors and all related stakeholders
 </li>
 <li>
 Online Banking: Manage/monitor all related activities in place for enhancing online banking application starting from project execution till project closure, including following up with our external vendors and all related stakeholders
 </li>
 <li>
 Project planning: Collaborate with internal and vendor teams to develop detailed project plans, timelines, and resource allocation
 </li>
 <li>
 Vendor management: Serve as the primary point of contact between the bank and the external vendor. Oversee vendor performance, ensure adherence to contract terms, and resolve any issues
 </li>
 <li>
 Risk management: Identify potential project risks, such as delays or integration issues, and develop mitigation strategies
 </li>
 <li>
 Scope and change management: Manage changes to the project scope, ensuring proper documentation and approval
 </li>
 <li>
 Budget management: Monitor the project budget and ensure cost-effectiveness
 </li>
 <li>
 Stakeholder communication: Provide regular updates to all stakeholders, including senior management, on project status, progress, and issues
 </li>
 <li>
 Quality assurance: Oversee the vendor's QA process and define quality standards for all deliverables
 </li>
 <li>
 Implementation and deployment: Manage the rollout of enhancements and ensure a smooth transition to live operation
 </li>
 <li>
 Project documentation: Detailed project plans, requirements specifications, and a work breakdown structure
 </li>
 <li>
 Progress reports: Weekly or bi-weekly status reports summarizing progress, risks, and next steps
 </li>
 <li>
 Vendor performance reports: Regular reports assessing the vendor's performance against SLAs and project milestones
 </li>
 <li>
 Risk and issue log: A continuously updated document to track and manage all project risks
 </li>
 <li>
 Acceptance criteria: Document outlining the criteria for accepting the vendor's deliverables
 </li>
 <li>
 Project closure report: A final summary of the project's success and lessons learned.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications and expertise
 
 
 
 <ul>
 <li>
 Experience: 5-7 years of project management experience, preferably within the financial services and digital channels or a related technology sector
 </li>
 <li>
 Domain knowledge: Experience managing mobile and internet banking projects is essential
 </li>
 <li>
 Skills: Strong communication, negotiation, vendor management, and risk management skills
 </li>
 <li>
 Certifications: Relevant certifications such as PMP, Agile, or PRINCE2 are a plus.
 </li>
 </ul>
 </ul>
 
 6. Assumptions and conditions
 
 
 
 <ul>
 <li>
 Work mode: on-site
 </li>
 </ul>
</div>

Project Manager (Banking)

Talent 360 ME

<div>
 
 Talent 360
 
 is hiring
 
 Technical Sales Engineer
 
 for
 
 Alfa Electronics
 
 
 
 
 About Our Client
 
 
 
 Alfa Electronics is an Egyptian company with over 30 years of experience in electronics, serving 750+ industrial clients and 1,200+ customers across sectors like banking, healthcare, and transportation. The company develops innovative hardware and software solutions including IoT, RFID, kiosks, and mobile apps. Guided by ISO 9001 standards, Alfa Electronics is recognized nationally for innovation and is committed to delivering reliable, customer-focused technology solutions.
 
 
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Generate new leads that might benefit from company products or services and maximize client potential in designated regions.
 </li>
 <li>
 Expand existing accounts within an established geographic territory by communicating effectively and regularly with the customers and assess their requirements and their future potential needs to ensure their satisfaction.
 </li>
 <li>
 Set sales plans in coordination with direct manager to achieve the sales objectives.
 </li>
 <li>
 Negotiate tender and contract terms and conditions to meet both client and company needs.
 </li>
 <li>
 Stay up to date on new market trends especially relating to product specifications, new products, and products developments
 </li>
 <li>
 Proactively manage customers&rsquo; satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering
 </li>
 <li>
 2 - 4 years of experience in customer service and sales, preferably in B2B
 </li>
 <li>
 Exposure to products such as life safety systems, current alarms, CCTV, solar, and medical technology
 </li>
 <li>
 Must own a car
 </li>
 <li>
 Excellent knowledge of Microsoft Office
 </li>
 <li>
 Excellent command of English
 
 
 
 </li>
 </ul>
 
 
 Working Conditions
 
 
 
 
 <ul>
 <li>
 Location: Masr Elgdida
 </li>
 <li>
 Working Days: Sunday &ndash; Thursday, 8:30 AM to 5:30 PM.
 </li>
 </ul>
</div>

Technical Sales Engineer.

Explore 636+ Banking customer service advisor in Cairo this December. Find roles across top companies and apply now to boost your career.