customer service representative Jobs in Cairo

customer service representative

call center representative

customer service specialist Jobs in Cairo

customer service specialist

bancassurance supervisor

call center manager

banking customer service advisor

Concentrix

<div>
 
 English is a Must
 
 
 Attractive salary
 
 
 Social &amp; Medical insurance
 
</div>

Banking Customer Service Advisor

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Abu Dhabi Islamic Bank - Egypt

<div>
 <ul>
 <li>
 
 
 JOB PURPOSE
 
 
 </li>
 </ul>
 
 Acts as a single point relationship management of the bank for the high net worth customers in the priority Mortgage Real Estate Finance,provides Professional financial and Mortgage Real Estate advises/solutions and perform funds management and planning services for portfolio of " Mortgage Real Estate" customers in addition to increasing the number of Mortgage Real Estate customers, retaining and increasing the loyalty of current customers by providing high quality service to them and resolving their complaints, and cross sells various products and services.
 
 
 
 
 <ul>
 <li>
 
 
 KEY ACCOUNTABILITIES
 
 
 </li>
 </ul>
 
 1- Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB Mortgage Real Estate Finance products and acting as an advisor to mass affluent customers.
 
 
 2-Managing a portfolio of all banking customers and offering full range of Mortgage Real Estate Finance services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific per-defined set of customers to create a profitable durable relationship
 
 
 3- Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
 
 
 4- Focusing exclusively on priority banking clients (Mortgage Real Estate Finance).
 
 
 5- Offering Bulk Mortgage finance deals to Payroll accounts.
 
 
 6- Actively identify new customers, grow affluent customer&rsquo;s portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers.
 
 
 7- Visiting potential clients for Mortgage Real Estate Finance products and preparing presentations for potential clients to present ADIB priority products to enhance sales.
 
 
 8- Enhancing existing customer&rsquo;s relationship and their needs to be reflected into each customer&rsquo;s plan.
 
 
 9- Achieving a monthly Mortgage Real Estate Finance target in addition to an aggressive Upgrade target
 
 
 10- Responsible for the growth, product management, &amp; profitability of ADIB Priority Proposition across the ADIB Bank Egypt .
 
 
 11- Deliver world class customer service practices and ensure adherence to ADIB Service standards
 
 
 12- Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.
 
 
 13- Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling &amp; covering all customers&rsquo; requests/ inquiries to deliver services excellency
 
 
 14- Maintain sales performance statistics for management information usage.
 
 
 15- Building the business, deepening relationships and effectively executing the sales process.
 
 
 16- Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
 
 
 17- Maintain a superior customer service experience including per-emptying issues and proactive servicing.
 
 
 18- Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
 
 
 19- Follow up with others, departments, pipeline credit/ operations/ legal dept. on pending cases.
 
 
 20- Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.
 
 
 
 
 <ul>
 <li>
 
 
 Minimum Qualifications:
 
 
 </li>
 </ul>
 
 University/Collage Degree.
 
 
 1 to 3 years of sales experience in real estate and Mortgage finance sector.
 
</div>

Mortgage Relationship Manager

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 Do you like to help others?
 
 
 Hint &ndash; you actively listen to connect people with solutions
 
 
 
 
 Do you like telling stories?
 
 
 Hint &ndash; from beginning to the end, people actively listen to you
 
 
 
 
 Do have a creative side?
 
 
 Hint &ndash; bringing a story visually to life is exciting for you
 
 
 
 
 Do you like working on a team?
 
 
 Hint &ndash; you offer a point of view and collaborate well in a group
 
 
 
 
 Do you wish you had more influence?
 
 
 Hint &ndash; you have domain expertise
 
 
 in finance
 
 
 and would love to show it off
 
 
 
 If you relate to the above questions, you just might have a future as part of Presales Solution Advisory organization!
 
 
 In Solution Advisory, we listen and get to know a customer&rsquo;s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies.
 
 
 That&rsquo;s where
 
 YOU
 
 come in!
 
 
 
 The Team
 
 
 
 We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite presales teams in Middle East North . You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do &ndash; help people, tell stories and connect opportunity to a solution&hellip;with PASSION!
 
 
 
 The Role
 
 
 
 The primary role of the Finance Solution Advisor would be to focus on presenting the value of SAP Finance and Risk Management portfolio. This Solution Advisor would possess advanced/expert-level knowledge of Finance Operations, Financial Planning &amp; Analytics, Accounting &amp; Financial Close, Treasury &amp; Working Capital Management, This advisor would also be able to understand the deep integration and financial experience. In this role, the advisor will be asked to learn Best Run Finance to help position the intelligent enterprise and showcase the value to both the C Suite and Office the CFO.
 
 
 The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customer&rsquo;s problem and is the right choice over the other competitive offerings. During these cycles they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Presales Senior Specialist collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques.
 
 
 The Solution Advisor is knowledgeable in finance business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practice
 
 
 
 Deal Support
 
 
 
 As a specialist in the Finance and Risk Line of Business space, you will focus on one or more of the following areas:
 
 
 <ul>
 <li>
 Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.
 </li>
 <li>
 Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.
 </li>
 <li>
 In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer to build relationships with the customer and understand their unique needs.
 </li>
 <li>
 Demonstrate deep knowledge of SAP solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.
 </li>
 <li>
 Support RFI &amp; RFP completion in support of customer proposals.
 </li>
 <li>
 Ability to effectively present to customers in a virtual environment using virtual technologies (Zoom, Teams, etc.).
 </li>
 <li>
 Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.
 </li>
 <li>
 Able to lead as a Solution Captain when deals require complex solutions across multiple LOBs to support a successful customer presentation or demo.
 </li>
 <li>
 Effectively leverage support teams who are there to support solution advisory success. (Global / Regional Solution Specialists, Center of Excellence, Industry Value Engineer, Solution HuBs, Deal Advisors, Solution Experience, Product Management).
 
 
 </li>
 </ul>
 
 Demand Generation
 
 
 
 <ul>
 <li>
 Support one-to-many sales and marketing events both on-site and virtually.
 </li>
 <li>
 Lead &amp; support Design Thinking workshops to promote new and innovative solutions for customers and prospects.
 </li>
 <li>
 Collaborate with the sales team to identify whitespace opportunities at accounts.
 
 
 </li>
 </ul>
 
 Solution Advisory Readiness
 
 
 
 <ul>
 <li>
 Develop close relationships with market unit sales teams to promote effective sales methodologies.
 </li>
 <li>
 Participate in demo scenario design and planning and assist in configuration as needed. Participate in new product release input and testing and training of peers.
 </li>
 <li>
 Serve as a champion for or participate as a leader in Line of Business or Solution Hubs and provide knowledge transfer to colleagues as needed.
 
 
 </li>
 </ul>
 While people might not use word &ldquo;Guru&rdquo; out loud to describe you, it is what they will be thinking!
 
 
 
 Qualifications and Experience &ndash; Do yours line up?
 
 
 
 
 Hint: you don&rsquo;t have to be an expert in everything and it&rsquo;s okay if you haven&rsquo;t had a Presales role in the past. If what you&rsquo;ve read so far excites you, we want to talk!
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 5+ years of experience SAP Finance implementation or relevant Finance/Accounting role.
 </li>
 <li>
 Experience in one or more of the following functional areas: Finance Operations, Financial Planning &amp; Analytics, Accounting &amp; Financial Close, Treasury &amp; Working Capital Management, Enterprise Risk and Management
 </li>
 <li>
 Experience in Finance operations is a plus
 </li>
 <li>
 Demonstrates 5-7 successful engagements implementing Financial Solutions
 </li>
 <li>
 Expert knowledge/expertise on end-to-end processes/solutions for banking, cash, and treasury risk management is a plus
 </li>
 <li>
 Public accounting or internal audit experience a plus
 </li>
 <li>
 Experience in sales and sales processes
 </li>
 <li>
 3-5 years of presales experience preferred
 </li>
 <li>
 Excellent presentation and communication skills English: proficient
 </li>
 <li>
 Business level local language: expert
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor equivalent: minimum requirement
 </li>
 <li>
 Master equivalent: preferred MBA
 </li>
 <li>
 Certified in SAP finance-related solutions is highly recommended
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 447295 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Solution Advisor Senior Specialist/Expert - Finance, Cairo

<div>
 
 Job Title:
 
 
 
 Customer Service - Chat &amp; Email Vacancy
 
 
 
 
 
 
 
 Job Description
 
 
 :Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success
 
 
 ?The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 .
 
 Requirements
 
 
 
 :-- GRADs on
 
 
 ly- English level B2 or above is a MU
 
 
 ST- Ready to start immediate
 
 
 ly-Flexible with night &amp; Over night shif
 
 
 
 
 
 
 ts
 
 Benefits
 
 
 
 :-- Transportation Provi
 
 
 ded- Social &amp; Medical insura
 
 
 nce- Immediately Hir
 
 
 ing- Night Shifts Allowa
 
 
 nce- 24/7 Shi
 
 
 fts-Competitive Sal
 
 
 
 
 ary
</div>

Customer Service Representative - Chat and Email

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Fifth settlement, New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: Fifth settlement, New Cairo, Egypt
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

Explore 399+ Banking customer service advisor in Cairo this April. Find roles across top companies and apply now to boost your career.