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Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 39934
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 1 Oct 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>Strategies for Revenue generation and business development</li><li>Business objectives and goals</li><li>Drive the Digital Agenda</li></ul></div>
<div><b>
Business</b><br>
<b>Acquisition &amp; Sales Management</b><br>
<ul><li>Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</li><li>Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</li><li>Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.</li><li>Achieve &ldquo;best in class&rdquo; productivity in order to maximize the efficacy of the sales process.</li><li>Achieve the budgeted cross sell targets, consistency and penetration.</li><li>Aggressive Sales call plans to acquire large prospective customers through referrals.</li><li>Ensure coverage of customer base in accordance with the approved contact plans.</li><li>Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li><li>Maintain and update customer information on C Manager. Accurate and timely generation of reports.</li><li>Activation of dormant accounts.</li><li>Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</li></ul></div></div></div><div></div><div><div><div><b><br>
Key Responsibilities</b></div>
</div><div><div><b>
Customer Relationship Building</b><br>
<ul><li>Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</li><li>Effectively meeting customer expectations and handling/ reduction of customer complaints.</li><li>Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</li><li>Manage the portfolio to de-risk against attrition and achieve stability of book.</li><li>Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in other places.</li><li>Serve as the one-point contact to the High Net Worth customers of the Bank</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Ensure compliance of laid down process and procedures.</li><li>Facilitate and Implement work process improvements.</li><li>To ensure compliance with Global Process Standards on Customer Data Confidentiality.</li></ul>
<br>
<b>People &amp; Talent</b><br>
<ul><li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</li><li>Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</li><li>Employ, engage and retain high quality people, with succession planning for critical roles.</li><li>Responsibility to review team structure/capacity plans.</li><li>Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Risk Management</b><br>
<ul><li>Ensure KYC/AML updates, proper zero error documentation.</li><li>Updating the C &ndash; Manager, adhering to the Contact Management Plan.</li><li>Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</li><li>Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</li><li>Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</li><li>Read, understand and comply with all provisions of the Group Code of Conduct.</li></ul>
<br>
<b>Governance</b><br>
<ul><li>To be able to detect any suspicious transactions, Money laundering, forgeries etc</li><li>Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.</li><li>Ensure all GPS standards are followed and adhered.</li></ul>
<br>
<b>Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li><li>Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</li><li>Obtain Security &amp; Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Key stakeholders</b><br>
Internal:<br>
<ul><li>Product Manager &ndash; Priority Banking - for Launch and implementation of product campaigns</li><li>Customer Service Manager - WM - for Product services to the customers</li><li>Unit Heads &ndash; Treasury - Implementation of sales strategies</li><li>Branch Managers - Implementation of sales strategies</li><li>Marketing Manager - WM - Coordinate marketing and research activities.</li><li>Country Money Laundering Prevention Officer.</li></ul>
External:<br>
<ul><li>Existing and Prospective Customers - for Acquisition and retention of business</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Ability to maintain a highly decent professional environment in the Priority Centre.</li><li>Educate Clients on using of other delivery channels.</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>University Graduate.</li><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Senior Associate Director, Priority Banking

MNA VENTURES FZCO

<p><b>Job Title: Relationship Manager (Banking / Financial Experience Required)</b></p><p><b>Job Summary:</b></p><p>We are seeking a dynamic and client-oriented <b>Relationship Manager</b> with experience in the <b>banking or financial services sector</b>. The ideal candidate will be skilled in client onboarding, account management, and maintaining long-term relationships through excellent service and proactive communication. This role requires a professional who is confident, engaging, and able to understand client needs while aligning them with company services and objectives.</p><p><b>Key Responsibilities:</b></p><ul><li>Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.</li><li>Handle <b>client onboarding processes</b> efficiently &mdash; verifying documentation, ensuring compliance, and coordinating with relevant departments.</li><li>Serve as the <b>main point of contact</b> for clients, addressing inquiries and providing personalized assistance.</li><li>Collaborate closely with internal teams to ensure a seamless client experience.</li><li>Keep clients informed of new updates, policies, and opportunities relevant to their accounts or services.</li><li>Prepare reports, maintain records, and ensure compliance with company and regulatory requirements.</li><li>Represent the company in a professional manner during meetings, calls, and events.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree (in any field).</li><li>Minimum of <b>3&ndash;5 years of experience</b> as a <b>Relationship Manager, Account</b></li></ul><p><b>Executive, or Client Officer</b> in the <b>banking or financial sector</b>.</p><ul><li>Proven experience in client onboarding, documentation, and account servicing.</li><li>Excellent interpersonal and communication skills; must be a confident</li></ul><p><b>conversationalist</b> with strong client engagement abilities.</p><ul><li><b>Proactive, organized, and attentive to detail</b>.</li><li>Strong computer literacy and ability to manage client information accurately.</li><li>Fluency in English (additional languages are an advantage).</li></ul><p>Job Type: Full-time</p>

Relationship Manager (Banking / Financial Experience Required)

<div><div><div><div><div><div><div><div><p>Job ID: 41036
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 3 Oct 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
Job summary</div>
<div>
As a Relationship Manager, you'll be responsible for managing and developing relationships with clients of Priority Banking &amp; Priority Private Banking to drive business growth and meet the bank's strategic objectives. You&rsquo;ll help clients set wealth goals, manage investments, and create portfolios for long-term growth and stability. You&rsquo;ll be supported by specialists in the areas of investment, insurance, products and treasury to provide clients with comprehensive solutions.</div><br>
<div></div>
<div>
This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills. Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.</div><br>
<div></div>
<div>
About our Wealth and Retail Banking business</div>
<div>
We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.</div><br>
<div></div>
<div>
We&rsquo;re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.</div><br>
<div></div>
<div>
We&rsquo;re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You&rsquo;ll join a growing franchise within Standard Chartered Group</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Support our clients to meet their financial needs, as they progress through their career and life-stages.</li></ul>
<ul><li>Build relationships for the long-term and understand clients&rsquo; financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.</li></ul>
<ul><li>Stay ahead of the market and get regular market updates and investment insights from our Chief Investment Office (CIO) to share with clients.</li></ul>
<ul><li>Leverage myWealth digital and help clients to create custom portfolios, check performance and asset allocation based on CIO&rsquo;s advice.</li></ul>
<ul><li>Provide outstanding client experiences.</li></ul><br>
<div></div>
<div>
Skills and Experience</div>
<ul><li>Experience in client acquisition, relationship management and retail banking.</li></ul>
<ul><li>Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.).</li></ul>
<ul><li>Excellent communication, interpersonal and relationship building skills.</li></ul>
<ul><li>Self-starter and team player who enjoys working in an international environment.</li></ul>
<ul><li>Local language skills, client networks and experience</li></ul>
<ul><li>SCA Qualified</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>University Graduate.</li><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Associate Director, Priority Banking

Commercial Bank International

<div>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Monitor credit quality of portfolio for risk recognition &amp; assigning proper risk rating for each relationship.
  </li>
  <li>
   Develop marketing plan to identify corporate relationships within the accepted industries. Solicit new corporate relationships. Ensure quality of portfolio is satisfactory.
  </li>
  <li>
   Directly responsible to manage corporate customers portfolio &amp; other relationship manager portfolio.
  </li>
  <li>
   Develop marketing plan to identify corporate relationships within the accepted industries.
  </li>
  <li>
   Be highly responsive to customer needs and ensure high level of satisfaction of Clients in portfolio.
  </li>
  <li>
   Ensure quality of portfolio is maintained, with no direct credit losses.
  </li>
  <li>
   Maximize profitability, achieve business growth and targeted market share as per objectives.
  </li>
  <li>
   Ensure all documentation is valid and complete in assigned portfolio.
  </li>
  <li>
   Interact with the Credit Risk Management and Advances Division to resolve their queries regarding credit proposals.
  </li>
  <li>
   Monitor the performance of assigned employees; provide opportunities for their growth and development.
  </li>
  <li>
   Assist HCBG/ TL with various management reports in order to be put on the path for career growth.
  </li>
  <li>
   Responsible for all relationships within his / her portfolio, including but not limited to transaction monitoring; money laundering; sanctions; and terrorism finance.
  </li>
  <li>
   Manages any actions and requests received by Internal compliance, in adherence to SOP, Policy, DOA, Corporate Governance and Brand guidelines against all agreed timeframes.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Experience &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   6-8 years' of extensive experience in corporate banking.
  </li>
  <li>
   Preferred Banking industry experience.
  </li>
  <li>
   MBA/Bachelor with a specialization in finance, marketing or equivalent qualification.
  </li>
 </ul>
</div>


Associate Vice President Corporate & Transaction Banking - Emirati Talent

Emirates Investment Bank pjsc

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  We are looking for a seasoned banking product and partnerships expert to lead the design, execution, and optimization of core banking products such as accounts, cards, and payment services. This role will support the launch and growth of daily banking solutions tailored for HNWI clients, ensuring that products are digitally enabled, secure, and seamlessly integrated with external partners and platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   Banking Product Development
  </strong>
 </p>
 <ul>
  <li>
   Define and support the execution of product roadmaps for accounts, debit/credit cards, digital wallets, and payment solutions.
  </li>
  <li>
   Ensure offerings deliver high-quality user experiences and meet both functional and compliance requirements.
  </li>
 </ul>
 <p>
  <strong>
   Client Experience &amp; Innovation
  </strong>
 </p>
 <ul>
  <li>
   Use customer insights and competitive benchmarking to design intuitive and feature-rich banking experiences.
  </li>
  <li>
   Introduce enhancements to support ease-of-use, personalization, and financial wellness for clients.
  </li>
 </ul>
 <p>
  <strong>
   Partner Integration
  </strong>
 </p>
 <ul>
  <li>
   Identify and engage with fintech and core banking partners for payment infrastructure, onboarding, and card issuance.
  </li>
  <li>
   Coordinate across internal and vendor teams to ensure timely delivery and integration of services.
  </li>
 </ul>
 <p>
  <strong>
   Risk, Compliance &amp; Scalability
  </strong>
 </p>
 <ul>
  <li>
   Ensure all banking products are fully compliant with UAE Central Bank regulations and data security standards.
  </li>
  <li>
   Support testing, monitoring, and continuous improvement of product performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Qualification &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   15+ years in core banking or fintech product roles, with experience in affluent or private client segments.
  </li>
  <li>
   Strong knowledge of banking platforms, digital onboarding, and card/payment ecosystems.
  </li>
  <li>
   Bachelor's degree in business, Information Systems, or equivalent; certifications in banking or agile product delivery are a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Strong coordination and execution skills.
  </li>
  <li>
   Knowledge of digital banking architectures and regulatory frameworks.
  </li>
  <li>
   Ability to build partnerships and manage delivery across vendors.
  </li>
  <li>
   Client-centric mindset with attention to service excellence.
  </li>
 </ul>
</div>


Product Manager - Banking

Emirates Islamic

<div><p>To comply with country regulations, we are looking for UAE talent to fill this role.
</p><p><b>Job Responsibility:
</b></p><ul><li>Acquire new to bank High Network Individual customer relationships satisfying the priority banking criteria through sales of liability, Asset and investment products
</li><li>To ensure cross sell and refer business to other areas of the bank
</li><li>To be conversant with the full range of Priority Banking products and services
</li><li>Meet all assigned targets on Wealth Management revenue, FX revenue Deposits and Assets consistently month on month
</li><li>Regularly review account performance and make appropriate recommendations for optimizing returns.
</li><li>Comply with the approved policies, procedures and norms to protect the organization's and customer&rsquo;s interests.
</li><li>Supervise and guide a team of junior relationship / support staff to deliver targeted results.
</li></ul><p><b>Job Skills &amp; Qualifications:
</b></p><ul><li>Minimum 4+ Years in Experience in Priority Banking or Private Banking relationship management
</li><li>Bachelor&rsquo;s degree or Higher
</li><li>CISI profession certification
</li></ul><p><b>What we offer you:
</b></p><ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div><p></p>

Relationship Manager - Priority Banking (UAE Nationals Only)

<div><div><div><div><div><div><div><div><p>Job ID: 41796
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 9 Oct 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
Strategy</b></div>
<ul><li>Strategies for Revenue generation and business development</li><li>Business objectives and goals</li><li>Drive the Digital Agenda</li></ul><div><br>
<b>
Business</b><br>
<br>
<b>Acquisition &amp; Sales Management</b></div>
<ul><li>Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</li><li>Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</li><li>Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.</li><li>Achieve &ldquo;best in class&rdquo; productivity in order to maximize the efficacy of the sales process.</li><li>Achieve the budgeted cross sell targets, consistency and penetration.</li><li>Aggressive Sales call plans to acquire large prospective customers through referrals.</li><li>Ensure coverage of customer base in accordance with the approved contact plans.</li><li>Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li><li>Maintain and update customer information on C Manager. Accurate and timely generation of reports.</li><li>Activation of dormant accounts.</li><li>Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</li></ul>
<div><b>
Customer Relationship Building</b></div>
<ul><li>Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</li><li>Effectively meeting customer expectations and handling/ reduction of customer complaints.</li></ul></div></div><div></div><div><div>
</div><div><ul><li>Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</li><li>Manage the portfolio to de-risk against attrition and achieve stability of book.</li><li>Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in other places.</li><li>Serve as the one-point contact to the High Net Worth customers of the Bank</li></ul>
<div><b>
Processes</b></div>
<ul><li>Ensure compliance of laid down process and procedures.</li><li>Facilitate and Implement work process improvements.</li><li>To ensure compliance with Global Process Standards on Customer Data Confidentiality.</li></ul>
<div><b>
People &amp; Talent</b></div>
<ul><li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</li><li>Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</li><li>Employ, engage and retain high quality people, with succession planning for critical roles.</li><li>Responsibility to review team structure/capacity plans.</li><li>Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</li></ul><div><b><br>
</b><br>
<b>Risk Management</b></div>
<ul><li>Ensure KYC/AML updates, proper zero error documentation.</li><li>Updating the C &ndash; Manager, adhering to the Contact Management Plan.</li><li>Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</li></ul></div></div><div></div><div><div>
</div><div><ul><li>Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</li><li>Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</li><li>Read, understand and comply with all provisions of the Group Code of Conduct.</li></ul><br>
<div><b>
Governance</b></div>
<ul><li>To be able to detect any suspicious transactions, Money laundering, forgeries etc</li><li>Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.</li><li>Ensure all GPS standards are followed and adhered.</li></ul><br>
<div><b>
Regulatory &amp; Business Conduct</b></div>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li><li>Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</li><li>Obtain Security &amp; Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</li></ul></div></div><div></div><div><div>
</div><div><div><b>
Key stakeholders</b></div>
<div><b>
Internal</b></div>
<ul><li>Product Manager &ndash; Priority Banking - for Launch and implementation of product campaigns</li><li>Customer Service Manager - WM - for Product services to the customers</li><li>Unit Heads &ndash; Treasury - Implementation of sales strategies</li><li>Branch Managers - Implementation of sales strategies</li><li>Marketing Manager - WM - Coordinate marketing and research activities.</li><li>Country Money Laundering Prevention Officer.</li></ul>
<div><b>
External</b></div>
<ul><li>Existing and Prospective Customers - for Acquisition and retention of business</li></ul><br>
<div></div>
<div><b>
Other Responsibilities</b></div>
<ul><li>Ability to maintain a highly decent professional environment in the Priority Centre.</li><li>Educate Clients on using of other delivery channels.</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>University Graduate.</li></ul>
<ul><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Senior Associate Director

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