receptionist

front desk receptionist

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commis waiter/waitress - the lounge Jobs in Dubai

commis waiter/waitress - the lounge

beauty lounge supervisor

The Loft 5th avenue

The Loft 5th Avenue is a well-established beauty company recognized for delivering high-quality services and great client care. We take pride in our skilled team and the welcoming, professional environment we create for both clients and team members.As we continue to grow, we are looking for a motivated and experienced Beauty Lounge Supervisor to join our dynamic team and play a key role in shaping the success of our salon.Your RoleAs Beauty Lounge Supervisor, you will be responsible for the daily operations of the salon and ensuring excellent client satisfaction. You will:<ul><li>Lead and support a team of hairstylists, nail technicians, receptionists, and other team members.</li><li>Create and manage schedules for smooth operations.</li><li>Mentor and train team members to maintain high service standards.</li><li>Monitor service quality and handle client concerns promptly.</li><li>Manage stock, product ordering, and salon inventory.</li><li>Support marketing efforts to grow and retain clients.</li><li>Maintain a welcoming and organized environment.</li><li>Stay updated on beauty trends and techniques.</li></ul>What We&rsquo;re Looking For<ul><li>At least 2 years of experience in a supervisory role within the beauty or wellness industry.</li><li>Experience in team management, training, and coordination.</li><li>Strong knowledge of beauty services, products, and trends.</li><li>Excellent leadership, communication, and customer service skills.</li><li>Ability to multitask and thrive in a fast-paced environment.</li><li>Familiarity with salon management software and basic computer skills.</li></ul>Why Join Us?At The Loft 5th Avenue, you&rsquo;ll be part of a supportive and professional team where growth, service quality, and teamwork are valued. This is a great opportunity to take on a leadership role in a respected beauty brand and enjoy a rewarding career in a positive, dynamic environment.To apply, please send your resume to careers@theloft5thavenue.comWe look forward to welcoming the right candidate to our team and continuing to deliver exceptional beauty experiences together.Job Type: Full-time

Beauty Lounge Supervisor

86 Beauty Lounge

Receptionist &ndash; 86 Beauty Lounge (Dubai)Location: Dubai, UAE Salary: AED 4,000 Benefits: Visa + Medical Insurance (as per UAE law) Accommodation &amp; Transportation: Not provided86 Beauty Lounge is looking for a professional and experienced Receptionist to join our growing team. We are seeking someone who understands the Dubai salon market and can deliver exceptional customer service in a premium beauty environment.Key Responsibilities:<ul><li>Greet and welcome clients in a warm and professional manner</li><li>Manage bookings, rescheduling, and appointment confirmations</li><li>Handle POS transactions and daily cash closing</li><li>Coordinate with hairstylists, nail technicians, and therapists</li><li>Maintain client records in the system (Zenoti experience is a plus)</li><li>Handle WhatsApp, phone inquiries, and Instagram bookings</li><li>Upsell services, packages, and retail products</li><li>Ensure reception area is clean, organized, and aligned with brand standards</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of receptionist experience in a Dubai salon or beauty center</li><li>Strong English communication skills (Arabic is a plus)</li><li>Well-presented and professional appearance</li><li>Experience with salon software (Zenoti preferred)</li><li>Strong sales and upselling skills</li><li>Ability to work in a fast-paced, high-standard environment</li></ul>What We&rsquo;re Looking For:<ul><li>Confident personality with leadership presence</li><li>Organized and detail-oriented</li><li>Strong customer service mindset</li><li>Positive attitude and team player</li></ul>Job Type: Full-timePay: Up to AED4,000.00 per monthExperience:<ul><li>Salon receptionist : 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Salon Receptionist - Female

Majid Al Futtaim

<div>
 
 Job Title
 
 
 
 Concierge, VIP Lounge | Asset Management Business Unit | Majid Al Futtaim Properties
 
 
 
 Role Summary
 
 
 
 To ensure the delivery of smooth, efficient and consistent best practice implementation for the running of the VIP Lounge. You will be responsible in following and delivering bespoke processes and procedures of the VIP Guest Service Program and Centre to ensure provision of outstanding services to our VIP customers at all times.
 
 
 
 Role Profile
 
 
 
 <ul>
 <li>
 Responsible for membership&rsquo;s enrollment, welcome new and regular members, show the facilities, describe the services, and facilitate all their concierge requirements.
 </li>
 <li>
 Responsible for assisting guests with various tasks related to their visit to the lounge and for providing full information about the entire Mall, it&rsquo;s services and the local vicinity in the mall continuing effort to deliver outstanding VIP guest service;
 </li>
 <li>
 Maintain a peaceful and service friendly environment in the lounge including - but are not limited to &ndash; F&amp;B service, housekeeping duties management all around the lounge area, ambience and remaining services provided.
 </li>
 <li>
 Provide professional and discrete VIP concierge services like: arranging reservations and/or confirmation of reservations, dining, wellbeing, entertainment, services and as well arrangements for off-premise activities, including but not limited to dining, transportation services/rentals, entertainment, airport/hotel check-ins, services and shopping;
 </li>
 <li>
 Conduct Pre-Arrival calls for members, make preliminary arrangements for their lounge/mall experience.
 </li>
 <li>
 Able to personalize each member&rsquo;s visit, knowing their full profile, preferences, and ways to surprise them, keeping all the data protected under full confidentiality.
 </li>
 <li>
 Be always aware of UAE event&rsquo;s calendar, activity updates and VIP access to all, maintaining always the key contacts updated.
 </li>
 <li>
 Responsible for managing in Lounge service bookings including venue preparation and payment management.
 </li>
 <li>
 Personal Shopper - assist VIP guests with their shopping by giving advice and highlighting latest trends and upcoming new items in their preferred stores. Shopping on behalf of guests.
 </li>
 <li>
 B2B Engagement - establish a strong relation with all In Lounge Service Providers and Tenants and action all requests received through them instantly.
 </li>
 <li>
 Campaign Management - manage all campaigns related to the Lounge in line with campaign management SOP.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality /Tourism or equivalent
 </li>
 <li>
 Minimum 4 years progressive experience in the Hospitality field preferably as at Front Desk and/or Concierge.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

VIP Concierge Coordinator

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Greet guests at all times in a friendly and helpful manner</li><li>
Register and room all Raffles Club guest arrivals according to established procedures</li><li>
Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system</li><li>
Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements</li><li>
Maintains cashier float and ensure accurate daily report of all money received</li><li>
Cashes hotel guests&rsquo; personal and travelers checks and assists with currency exchange</li><li>
Keeps abreast of all modifications to accounting policies and procedures</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be &ldquo;sold&rdquo; on an onward booking to another Raffles property</li><li>
Ensure that guests depart the hotel with a positive impression of the hotel service</li><li>
Perform audit balances and prepare all reports for audit in an orderly fashion</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure that Reception and Lounge work area is clean and in an orderly state at all times</li><li>
Performs related duties and special projects assigned</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Set up for Breakfast, High-Tea &amp; Cocktail Hour &amp; ensure timely replenishment of amenities</li><li>
Forecast weekly stock intake on food and beverage in the lounge</li></ul> 

Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Good level of engagement with guests</li><li>
Ability to work cohesively as a team with a multi-cultural workforce</li><li>
Excellent communication skills</li><li>
High level of integrity, enthusiasm, dedication, support for continuous improvement</li><li>
Good knowledge of Front Office and F&amp;B Operations</li></ul>
QUALIFICATIONS<ul><li>
Post Secondary school education or Diploma from School for Tourism &amp; Hotel Management
</li></ul>EXPERIENCE<ul><li>
Minimum 1 - 2 years&rsquo; relevant experience in customer service/guest relations</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Raffles Club Agent

Sephora

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Store Manager
</div><div><h3 class="jobSectionHeader">Profile
</h3>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East]. We connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client Experience
<ul><li>Embody Sephora Attitude and set an example in front of the team.
</li></ul><ul><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li></ul><ul><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.
</li></ul><ul><li>Take over floor leadership segments and ensure the floor is always managed and covered.
</li></ul><ul><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
</li></ul><ul><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
</li></ul><ul><li>Inspire the team to use digital tools to deliver a customized service.
</li></ul><ul><li>Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.
</li></ul><ul><li>Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.
</li></ul><ul><li>Maintain and enforce quality customer service and resolve customer service complaints.
</li></ul>Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.
</li></ul><ul><li>Reinforce sales policies and techniques established at the Sephora University with all team members.
</li></ul><ul><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.
</li></ul><ul><li>Achieve the desired market share for services .
</li></ul><ul><li>Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li></ul><ul><li>Create disruptive internal competitions to motivate the team and boost achievements.
</li></ul>analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target. 
<ul><li>
</li></ul>Operations
<ul><li>Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li></ul><ul><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.
</li></ul><ul><li>Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.
</li><li>Propose podium order and track daily performance.
</li><li>Drive all operational KPIs and create improvement plans for each.
</li></ul><ul><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.
</li></ul>Business
<ul><li>Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.
</li></ul>Analyze all relevant KPIs and propose action plans for improvement. 
<ul><li>
</li></ul><ul><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
</li></ul><ul><li>Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.
</li></ul><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
</li></ul><ul><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .
</li></ul><ul><li>Plan, implement and oversee in-store promotional events or displays.
</li></ul><ul><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
</li></ul>Ensure all Business reports are completed efficiently when required. 
<ul><li>
</li></ul>People
<ul><li>Motivate and develop the team through daily coaching / observations.
</li></ul><ul><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.
</li></ul><ul><li>Increase the team confidence and motivation by praise and feedback for their performance.
</li></ul><ul><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.
</li></ul><ul><li>Ensure the team is attending training and follow up is done after the training is attended.
</li></ul><ul><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.
</li></ul><ul><li>Ensure an addictive beauty experience through performing monthly assessments.
</li></ul><ul><li>Facilitate team monthly meetings to analyze and discuss their performance.
</li></ul><ul><li>Be responsible for the PCR and PIP process of the entire assigned team.
</li></ul><ul><li>Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.
</li></ul>Know How
<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.
</li></ul><ul><li>Keep up-to-date on trends and products.
</li></ul><ul><li>Inspire, mentor and coach the team.
</li></ul>Transfer knowledge and create a highly performing culture in the store. 
<ul><li>
</li></ul>Do not hesitate to apply if you have&hellip; or if you are &hellip;
Internal Relationships
Store team (Supervisor, Beauty Consultants), and Head office team. 
<ul><li>
</li></ul>External Relationships
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team. 
<ul><li>
</li></ul>Training Knowledge
<ul><li>Advanced Product Knowledge.
</li></ul>Intermediate knowledge on health and safety procedures. 
<ul><li>
</li></ul>Experience
<ul><li>Proven successful role in managing.
</li></ul><ul><li>Minimum 5 to 6 years experience in store management.
</li></ul>Bachelor's degree. 
<ul><li>
</li></ul>Languages
<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.
</li></ul>Arabic is a plus in OGCC and mandatory for KSA. 
<ul><li>
</li></ul>Competencies
<ul><li>Digital orientation/analytical skills/ business acumen.
</li></ul><ul><li>Excellent communication skills.
</li></ul><ul><li>Intermediate MS Office skills.
</li></ul><ul><li>Ability to deal with Ambiguity.
</li></ul><ul><li>Commercial awareness.
</li></ul>Ability to develop and manage teams. 
<ul><li>
</li></ul>Here, you will find:
<ul><li>Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
</li><li>Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
</li><li>Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 
</li></ul>Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">SEPHORA
 
MAISON
 
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
 
The House provides a superior selection of quality products and always keeps pace with the latest trends.
 
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
 
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
 
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div>

Store Manager

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul>
Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li></ul><ul><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div> 
Operations<ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><div></div> 
Business<ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div> 
</div>People<ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li></ul><ul><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul> 
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div> 
Do not hesitate to apply if you have&hellip; or if you are &hellip;
Internal Relationships<ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div> 
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div> 
Training Knowledge<ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div> 
</div>Languages<ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div> 
Competencies<ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul> 
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</div>

Store Manager - Dubai

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Fragrance Expert
</div><div><h3 class="jobSectionHeader">Profile
</h3>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East]. We connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client experience
<ul><li>Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.
</li><li>Apply Sephora Attitude with the use of digital tools to enhance the client&rsquo;s experience.
</li><li>Use knowledge, skills, and tools available in store to create addictive and unforgettable experience while increasing the average basket sale.
</li><li>As a Fragrance Specialist, ensure that every customer is approached and assisted, ensuring increases sales and customer loyalty.
</li><li>Ensure the client&rsquo;s satisfaction, even in difficult situations, turning to the management team when necessary.
</li>Introduce and increase complimentary services to the client and assist to uplift the average basket. 
<li>
</li></ul>Education &amp; Demonstration
<ul><li>Assist and guide clients on the most appropriate range of products and techniques to use, according to their needs.
</li><li>Support training of the team and share product and brand knowledge and any specific fragrance demonstrations or storytelling in line with store management.
</li><li>Pro-actively communicate with store management on training opportunities.
</li><li>Coach and develop the team in all aspects of retail (selling techniques, products selection, trends, clients&rsquo; education through in class training.
</li><li>Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
</li><li>Demonstrate elevated service/selling skills to deliver high level services while educating the client.
</li><li>Manage consultation time effectively, build relationship and share tips to elevate the client&rsquo;s experience.
</li><li>Ensure effective implementation of fragrance tours / events with feedback to management.
</li><li>Support instore monthly animation.
</li>Communicate high selling and low selling references. 
<li>
</li></ul>Sales
<ul><li>Use the Sephora Attitude &amp; selling techniques to build and maximize each client&rsquo;s basket.
</li><li>You will be a motivational team player and deliver agreed sales KPI&rsquo;s.
</li><li>Excellent customer service skills and a commercial mind.
</li><li>Contribute to achieve store Monthly turnover, Fragrance and Niche MS.
</li>Highly contribute towards the store engraving Target. 
<li>
</li></ul>Operations
<ul><li>Apply store policies and procedures. Support store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
</li><li>Using visual merchandising experience, your role is required to support the implementation of seasonal campaigns and ensure that the shop floor and back of house areas remain at a high standard at all times.
</li><li>Assist your store in all departments where necessary (cash, operations other axis).
</li><li>Contribute to the overall store&rsquo;s image through cleanliness and product restocking.
</li><li>Minimise stock loss.
</li>Communicate tester requirement on a monthly basis to the management and follow up. 
<li>
</li></ul>Know How 
Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University or in store and by connecting and actively using our digital training platform (360 learning). 
Relationships 
Internal Relationships
Store team (Store Manager/Director, Supervisor, Beauty Consultants), Area Manager, HR &amp; Training team. 
<ul><li>
</li></ul>External Relationships
Clients, Brand Promoters. Brand Trainers, Security and Cleaning team. 
<ul><li>
</li></ul>Do not hesitate to apply if you have&hellip; or if you are &hellip;
Experience
<ul><li>Proven successful sales and services in store.
</li><li>Minimum 2 to 3 years experience in Sephora (in the role of Beauty Consultant).
</li></ul>Languages
<ul><li>English &ndash; minimum intermediate level for OGCC.
</li><li>Arabic is a plus for OGCC.
</li></ul>Competencies
<ul><li>Strong selling techniques.
</li><li>Good communication skills.
</li><li>Training &amp; coaching ability on product and retail services.
</li>Punctual and innovative. 
<li>
</li></ul>Here, you will find:
<ul><li>Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
</li><li>Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
</li><li>Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 
</li></ul>Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">SEPHORA
 
MAISON
 
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
 
The House provides a superior selection of quality products and always keeps pace with the latest trends.
 
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
 
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
 
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div>

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