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customer service specialist Jobs in Dubai

customer service specialist

beverage specialist

Marriott International

<div>Additional Information 
Job Number26075127 
Job CategoryFood and Beverage &amp; Culinary 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>The St. Regis Downtown Dubai has unveiled a reimagined dining space overlooking the picturesque canal waterfront curated by the iconic porcelain brand Ginori 1735. Infusing the best address in Downtown Dubai with Italian joy to bring creative styling and playfulness to the hotel&rsquo;s culinary experience, the Ginori Terrace is part of a groundbreaking global collaboration between St. Regis Hotels &amp; Resorts and Ginori 1735 that celebrates la dolce vita and artistic expression in every detail. 
JOB SUMMARY
Responsible for lobby lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Lobby Lounge Operations
<ul><li>Implements agreed upon beverage policy and procedures throughout the property.</li></ul>
<ul><li>Manages in compliance with all local, state and Federal beverage and liquor laws.</li></ul>
<ul><li>Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue &amp; returns, food standards, and period end inventory.</li></ul>
<ul><li>Monitors adherence to all liquor control policies and procedures.</li></ul>
<ul><li>Attends pre- and post-convention meetings as needed to understand group needs</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Ensures compliance with all Bar/Lounge policies, standards and procedures.</li></ul>
<ul><li>Maintains food handling and sanitation standards.</li></ul>
<ul><li>Manages inventories according to budget and business levels.</li></ul>
<ul><li>Establishes par levels for supplies, liquor, beer, wine and equipment and completes requisitions to replenish shortages or additional items needed for anticipated business.</li></ul>
<ul><li>Assists with developing menus and promotions as necessary.</li></ul>
<ul><li>Ensures that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.</li></ul>
<ul><li>Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas</li></ul> 
Leading Lobby Lounge Team
<ul><li>Trains staff on liquor control policies and procedures.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Communicates critical information to the Bar/Lounge staff regarding each event.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides excellent customer service.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Responds effectively to guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Provides feedback to individuals in an effort to improve service performance.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul> 
Managing Human Resource Activities
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div></div>

Lobby Lounge Manager - The St. Regis Downtown Dubai

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.
 
 
 As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
 </li>
 <li>
 Greet and seat customers and serve them in a professional, discreet and personalized way
 </li>
 <li>
 Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
 </li>
 <li>
 Consistently monitor quality of food &amp; beverage being served
 </li>
 <li>
 Practice good customer relations and attend to customer complaints / queries satisfactorily
 </li>
 <li>
 Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
 </li>
 <li>
 Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
 </li>
 <li>
 Ensure minimum wastage, breakage and spoilage
 </li>
 <li>
 Actively use up selling techniques to exceed guest expectations and increase revenue
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in food &amp; beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Recognizing Differences
 
 
 Taking Responsibility
 
 
 Teamwork
 
 
 Understanding the Job
</div>

Waiter / Waitress

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara The Palm connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests. You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe &amp; hygienic work area, and uphold the privacy rights of the guests.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma
 </li>
 <li>
 Previous experience in Food &amp; Beverage/Restaurant operations
 </li>
 <li>
 Passion for excellent service
 </li>
 <li>
 Excellent team player
 </li>
 <li>
 English speaking
 
 
 </li>
 </ul>
</div>

Waiter/ Waitress

Al Bait Al Jaded Restaurant

Barista &ndash; Job DescriptionWe are seeking a passionate and skilled Barista to join our team at Our Restaurant, a premium international dining destination in Dubai. The ideal candidate will have strong experience in preparing high-quality coffee, specialty beverages, and delivering an exceptional guest experience in a fast-paced, luxury hospitality environment.About UsBait Al Ahlam is a luxury restaurant offering a curated selection of international cuisines and premium beverages. Our beverage menu includes specialty coffees, teas, fresh juices, traditional Arabic drinks, mocktails, and signature house creations designed to deliver a unique and memorable experience to our guests.Key Responsibilities<ul><li>Prepare and serve a wide range of hot and cold beverages including espresso, cappuccino, latte, Americano, and specialty coffee drinks</li><li>Create fresh juices, mocktails, smoothies, and traditional beverages as per restaurant standards</li><li>Maintain consistency, quality, and presentation of all drinks served</li><li>Operate coffee machines, grinders, blenders, and other beverage equipment properly</li><li>Maintain cleanliness and hygiene standards in the barista station at all times</li><li>Greet customers warmly and take beverage orders when required</li><li>Ensure excellent customer service and handle guest requests professionally</li><li>Monitor stock levels of coffee beans, milk, syrups, and other beverage ingredients</li><li>Follow all food safety and hygiene regulations (HACCP standards preferred)</li><li>Work closely with the service team to ensure smooth operations during peak hours</li></ul>Requirements<ul><li>Minimum 2 years of experience as a Barista in a restaurant, or hotel</li><li>Strong knowledge of espresso-based coffee preparation and latte art (preferred)</li><li>Experience in making fresh juices, mocktails, and specialty beverages is an advantage</li><li>Good communication and customer service skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude, teamwork, and professional appearance</li><li>Flexibility to work shifts, weekends, and holidays</li><li>Basic knowledge of hygiene and food safety standards</li></ul>Pay: AED2,000.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is your Nationality?</li></ul>Experience:<ul><li>Barista: 2 years (Preferred)</li></ul>Work Location: In person

Barista

Emirates Flight Catering

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Champion the consistent preparation and presentation of coffee and other beverages across all outlets, ensuring adherence to the highest quality standards.
 </li>
 <li>
 Develop, maintain and comply with the Standard Operating Procedures (SOPs) for beverage service to drive consistency and elevate service delivery.
 </li>
 <li>
 Enhance team capabilities and skills through continuous engagement, performance monitoring, and practical guidance to strengthen skills and promote craftsmanship.
 </li>
 <li>
 Oversee the setup and upkeep of beverage stations, ensuring smooth and efficient operations during daily service and special events.
 </li>
 <li>
 Collaborate with culinary and service teams to creatively integrate coffee offerings into menus and event concepts, enhancing the overall guest experience.
 </li>
 <li>
 Ensure all coffee equipment and supplies are properly maintained, operationally ready and available to avoid any service interruptions.
 </li>
 <li>
 Drive product innovation by introducing new brewing methods and seasonal offerings.
 </li>
 <li>
 Conduct regular quality assurance checks to ensure alignment with the Quality Policy established in accordance with ISO 9001:2015 standards, while strictly adhering to the company&rsquo;s hygiene policies and procedures to maintain proper food and equipment handling standards as per departmental guidelines and EKFC Quality Policy.
 </li>
 <li>
 Partner with outlet and event managers to ensure beverage service supports operational goals and exceeds guest expectations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Education Qualification:
 
 
 
 
 <ul>
 <li>
 Diploma or certification in Hospitality, Culinary Arts, or a related field
 </li>
 <li>
 Barista certification from a recognized institution e.g., Speciality Coffee Association, Barista Guild (preferred)
 
 
 </li>
 </ul>
 
 
 Work Experience
 
 
 
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience as a professional barista within a hospitality or catering environment, including at least 2 years in a supervisory or training capacity within beverage operations.
 </li>
 <li>
 Proven experience working in high-volume service settings, such as large-scale events and multi-outlet operations.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 In-depth expertise in coffee brewing techniques, latte art, and professional equipment handling.
 </li>
 <li>
 Strong training and coaching skills, with excellent communication and interpersonal abilities.
 </li>
 <li>
 High attention to detail and a strong commitment to delivering consistent quality.
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams and various departments.
 </li>
 <li>
 Excellent organizational and time management skills to handle multiple priorities.
 </li>
 <li>
 Flexibility and adaptability to meet dynamic operational demands and event requirements
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 EKFC ( https://www.emiratesflightcatering.com/about-us/):
 
 
 
 Emirates Flight Catering
 
 is one of the world&rsquo;s largest catering operations, a trusted partner of hospitality groups, organizations and over 100 airline customers
</div>

Barista Maestro

Atlantis dubai

<div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>

We are seeking an exceptional Hotel Manager to lead the performance of One&amp;Only One Za&rsquo;abeel, overseeing a complex and highly curated ultra-luxury operation. This role requires a strong Food and Beverage background combined with a deep understanding of Rooms and Spa, ensuring continuous elevation of the guest experience across every touchpoint.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Lead operational and financial performance across a diverse destination dining portfolio, while delivering a seamless, innovative, and continually evolving guest experience within Rooms and Spa</li>
<li>Drive revenue, productivity, and cost optimization through detailed analysis of financial performance, payroll, and departmental results</li>
<li>Elevate Food and Beverage concepts, execution, and guest engagement across multiple venues, experiences, and activations</li>
<li>Provide guidance and challenge to the Director of F&amp;B on innovation, trends, and competitive positioning</li>
<li>Ensure outlet concepts, programming, and experiences align with brand standards and market positioning</li>
<li>Drive cross-functional alignment between F&amp;B, Rooms, Entertainment, Marketing, and Revenue team</li>
<li>Continuously enhance Room offerings, focusing on personalization, service delivery, and overall product quality</li>
<li>Partner with departmental leaders across Food and Beverage and Rooms to build a seamless guest experience</li>
<li>Champion innovation, implement best practices, and drive continuous improvement across all areas of the resort</li>
<li>Maintain strong oversight of labour productivity, cost control, purchasing, and inventory management</li>
<li>Ensure all operations align with One&amp;Only brand standards and ultra-luxury service expectations</li>
<li>Partner closely with the General Manager to shape and lead a high-performing senior leadership team, creating a culture defined by energy, creativity, and genuine connection, where both guests and colleagues experience moments of joy, recognition, and belonging</li>
</ul><h3 class="jobSectionHeader">Candidate Profile</h3>
<ul><li>Extensive experience in ultra-luxury hospitality environments</li>
<li>Strong background in Food and Beverage, ideally within complex or destination dining operations</li>
<li>Solid understanding of Rooms and Spa operations within a luxury resort setting</li>
<li>Proven financial acumen, including P&amp;L management, budgeting, and forecasting</li>
<li>Strong knowledge and practical application of Forbes Five-Star standards, with a clear understanding of luxury service delivery, quality assurance, and guest journey mapping</li>
<li>A visible and inspiring leader who brings together culinary and service excellence under one cohesive vision, leading from within the operation to energise teams, elevate performance, and shape the guest experience through real-time engagement</li>
<li>Strong commercial awareness and ability to drive performance in a dynamic environment</li>
<li>Excellent communication, decision-making, and stakeholder management skills</li>
</ul><h3 class="jobSectionHeader">What We Are Looking For</h3>
<ul><li>A visible and hands-on, inspiring leader who thrives in a fast-paced, high-profile environment, with a strong presence on the floor and ability to drive team performance</li>
<li>A passion for creating distinctive guest experiences and continuously elevating every aspect of the operation</li>
<li>A strategic mindset with the ability to balance creativity, quality, and commercial performance</li>
<li>Experience in the Middle East in similar roles is desirable</li>
<li>Great interpersonal and communication skills, building strong relationships with owners, senior leaders, colleagues, and guests.</li>
<li>Strategic vision and leadership, aligning all departments with long-term business and brand goals.</li>
<li>Commercial focus and results orientation, driving revenue, profitability, and operational efficiency.</li>
<li>Guest service excellence, ensuring personalized, instinctive luxury experiences at scale.</li>
<li>Innovation and continuous improvement, enhancing processes and adapting to changing needs.</li>
<li>Coaching and talent development, building high-performing teams through development and feedback.</li>
<li>Integrity and professional conduct, consistently modeling strong values and ethical leadership.</li></ul></div></div>
 <ul><li>Company: Atlantis Dubai</li>
<li>Employment Type: Full Time</li>
<li>Gender: Mixed</li>
<li>Job Type: Hospitality, Hotel</li></ul>

Hotel Manager, One&Only One Za'abeel 1

Yummy Stations Restaurant

Position Overview:The Juice Maker is responsible for preparing fresh juices, smoothies, and basic coffee beverages in a fast-paced food kiosk (container kitchen). The role requires attention to detail, strong hygiene practices, and the ability to deliver consistent, high-quality drinks.Key Responsibilities:<ul><li>Prepare fresh juices, smoothies, lemonade, and other beverage items.</li><li>Operate juicers, blenders, ice machines, and basic coffee equipment.</li><li>Make simple coffee drinks (Americano, latte, cappuccino) when required.</li><li>Follow standard recipes to ensure consistent taste and portion sizes.</li><li>Maintain a clean, organized, and sanitized beverage station.</li><li>Wash and properly sanitize equipment after each use.</li><li>Restock fruits, ice, milk, syrups, and other supplies.</li><li>Follow all food safety and hygiene standards (HACCP).</li><li>Assist with handing over orders when needed.</li><li>Report low stock or equipment issues to the supervisor.</li></ul>Requirements:<ul><li>Previous experience as a Juice Maker or Barista is an advantage.</li><li>Basic knowledge of coffee preparation.</li><li>Ability to work in a small, fast-paced environment (container kitchen).</li><li>Strong hygiene habits and attention to detail.</li><li>Good communication and teamwork skills.</li><li>Positive attitude and willingness to learn.</li></ul>Work Environment:This role is based in a container kitchen/food kiosk, requiring efficiency, cleanliness, and comfort working in a compact space.Job Type: Full-timePay: AED2,500.00 per monthWork Location: On the road

Juice Maker – Food Kiosk

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