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bilingual call center representative

Reliable Alliance Immigration Consultancy 

About the Role:We are seeking a dedicated Call Center Agent fluent in Tagalog and English, with prior experience in hospital or healthcare settings. The ideal candidate will handle inbound and outbound calls with professionalism, ensuring efficient communication between patients, nurses, and healthcare partners.Key Responsibilities:<ul><li>Manage patient inquiries and coordinate with medical staff and homecare teams.</li><li>Handle appointment scheduling, follow-ups, and documentation accurately.</li><li>Provide clear and empathetic communication to clients and patients.</li><li>Maintain confidentiality and adhere to healthcare communication standards.</li><li>Support recruitment and deployment processes for nurses when needed.</li></ul>Qualifications:<ul><li>Proven experience in a call center, preferably in healthcare or hospital environments.</li><li>Fluent in Tagalog and English (spoken and written).</li><li>Excellent communication and organizational skills.</li><li>Proficient in computer use and call management systems.</li><li>Ability to multitask in a fast-paced environment.</li></ul>Preferred:<ul><li>Experience in homecare or healthcare recruitment.</li><li>Knowledge of UAE healthcare system is an advantage.</li></ul>Job Type: Full-timePay: From AED3,500.00 per monthExperience:<ul><li>Call agent in medical: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li><li>English (Required)</li></ul>

Call Center Agent – Bilingual (Tagalog & English)

Omorfia Group LLC

Bedashing Beauty Lounge is looking for Call Center Agent!Join our team as a Call Center Agent and be part of a dynamic, trendsetting brand that celebrates beauty, excellence, and customer care.KEY RESPONSIBILITIES<ul><li>Answer phone calls efficiently and accurately applying the Bedashing telephone etiquettes &amp; call handling system.</li><li>Obtains client information by answering telephone calls; interviewing clients; verifying information and reconfirming their requests.</li><li>Sells additional services by recognizing opportunities to up-sell treatments; explaining new services.</li><li>Maintains call centre database by entering information.</li><li>Reconfirms all client appointments for the day.</li><li>Manage the computer booking system efficiently and ensure communication is accurate</li><li>Maximizes the booking system by minimizing the gaps between each booking. Supports inachieving the target of each branch.</li><li>Informs clients by explaining procedures (children policy, arrival policy etc.); answering questions;providing information.</li><li>Informs the guests of their treat card points accumulation during each call, and offers treatments based on it.</li><li>Understands the customer, builds strong collaborative customer relationships and builds customer trust and confidence.</li><li>Actively promote Bedashing services and retail, on the phone.</li><li>Works towards team targets and show initiatives in achieving them.</li><li>Assist team leader with assignments/ task for completion.</li><li>Have full knowledge of call centre SOPs.</li><li>Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.</li><li>Helps in performing the closing reports for the day and daily updates and ensuring they are accurately administered and completed.</li><li>Updates job knowledge by studying new product descriptions; participating in training</li><li>opportunities.</li><li>Keeps equipment operational by following established procedures; reporting malfunctions.</li><li>Enhances Bedashing Beauty Lounge reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li></ul>Job Types: Full-time, PermanentPay: Up to AED4,000.00 per monthExperience:<ul><li>Call Center: 2 years (Preferred)</li></ul>

Arabic Call Center Agent - Female

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Bilingual Customer Support Specialist - Freelance, Remote

Adecco Holding Emirates B.V. (Dubai Branch)

<h3>Job Description:</h3>We are hiring Customer Service / Call Centre Representatives on a 2-month contract. The ideal candidate should be a native Arabic speaker with strong communication skills and customer service experience. <h3>Key Responsibilities:</h3><ul><li>Handle customer inquiries through phone, email, and chat in Arabic and English.</li><li>Provide accurate product and order information to customers.</li><li>Resolve complaints efficiently while ensuring customer satisfaction.</li><li>Coordinate with internal teams to ensure timely order processing and issue resolution.</li><li>Maintain professionalism and adhere to company policies during all customer interactions.</li></ul>

Customer Service Representative/ Call Centre (Arabic Speaker)

Planet

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 Key Results Area
 
 
 
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 Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location
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 Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution.
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 To be the first line of contact for all registered retailers within the Gold Souq.
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 Ensuring the retailers have all the material to offer their service, including branding.
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 Conduct regular training in store for the sales teams
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 Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
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 Act as point of contact for Gold Association &ndash; when needed.
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 1st line support to Merchants experiencing any issues
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 Assist in the onboarding of new merchants
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 Be fully familiar and understand authority level and ultimate accountability of this role.
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 Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
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 To meet business needs, this role might also include other administrative tasks.
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 Cooperate with other departments of the company to ensure the processes are aligned
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 Participate in the Company&rsquo;s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.
 
 
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 </ul>
 
 Skills
 
 
 
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 Microsoft Office ( Excel,Word,Powerpoint)
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 Excellent Arabic and English language skills
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 Work well within a team as well as on their own initiative
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 Strong numeric skills
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 Strong organizational skills
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 Good communication and interpersonal skills
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 Quality focused with attention to detail
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 Ability to priorities work in order to meet deadlines
 
 
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 Who You Are
 
 
 
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 Bachelors Degree Graduate with up to1-year experience in customer service.
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 Dynamic individual
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 Must be Flexible to work in shifts
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 Driving License preferred
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 Comfortable working and enjoy luxury retail and international shopping trends.
 
 
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 At Planet, we embrace a hybrid work model, with three days a week in the office.
 
 
 Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Client Services Representative - Arabic Speaker

Gibraltar Technologies LLC

We are seeking a highly experienced and results-driven Call Center Manager who is fluent in Arabic and English to lead our customer service operations. The ideal candidate will have a strong background in managing high-performing call centers and a proven track record of aligning operations with the Global Star Rating System (7-star excellence standards) or similar frameworks.<h3>Key Responsibilities:</h3><h4>� Operational Leadership</h4><ul><li>Lead, coach, and manage the daily operations of the call center team to ensure top-tier service delivery.</li><li>Set and monitor KPIs (First Call Resolution, Average Handling Time, CSAT, NPS, etc.) aligned with Global Star Rating benchmarks.</li><li>Optimize workforce management, shift scheduling, and resource allocation for 24/7 coverage (if applicable).</li></ul><h4>⭐ Customer Experience Excellence</h4><ul><li>Drive a customer-first culture, ensuring service quality exceeds customer expectations.</li><li>Implement feedback loops and continuous improvement strategies based on customer insights and analytics.</li><li>Monitor customer interactions and ensure compliance with quality assurance standards.</li></ul><h4>� Strategy & Compliance</h4><ul><li>Develop and execute strategies to achieve or maintain a 5 or 7-star rating under the Global Star Rating system or similar frameworks.</li><li>Ensure full compliance with industry regulations, privacy standards, and service protocols.</li><li>Work closely with CX consultants or auditors if undergoing certification.</li></ul><h4>� Team Development</h4><ul><li>Recruit, train, and mentor call center agents and team leaders.</li><li>Establish performance plans and conduct regular evaluations.</li><li>Foster a high-performance culture and employee engagement.</li></ul><h4>� Reporting & Analysis</h4><ul><li>Prepare and present weekly/monthly performance reports to senior management.</li><li>Analyze trends and recommend actionable insights for process optimization.</li></ul><h3>Required Qualifications:</h3><ul><li>Bachelor&#x27;s degree in Business Administration, Communications, or a related field. MBA is a plus.</li><li>Fluent in Arabic and English (spoken and written).</li><li>5–8+ years of experience in a call center management role, preferably in a government entity, telecom, banking, or service-oriented organization.</li><li>Demonstrated success in achieving high customer satisfaction scores and meeting Global Star Rating or similar excellence benchmarks.</li><li>Strong knowledge of CRM systems, call center software, and reporting tools.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li></ul><h3>Preferred:</h3><ul><li>Experience working in the GCC or with government service centers (especially UAE).</li><li>Exposure to EFQM, ISO 18295, COPC, or Global Star Rating certification processes.</li><li>Background in managing bilingual teams or multi-channel contact centers (voice, chat, email, social).</li></ul>

Call Center Manager (Arabic Speaking only)

Altius Customer Services Pvt Ltd

We are looking for an experienced and multilingual Call Center Agent to join our growing aesthetics and beauty team. The ideal candidate will be fluent in Arabic, Russian, and English, with prior experience in aesthetic clinics or beauty services.Responsibilities:<ul><li>Handle inbound and outbound calls in Arabic, Russian, and English.</li><li>Provide accurate information about aesthetic treatments and clinic services.</li><li>Manage appointment bookings, rescheduling, and follow-ups with clients.</li><li>Maintain client records and ensure excellent customer experience.</li><li>Coordinate with the operations and front desk teams to ensure smooth client flow.</li><li>Meet monthly targets for bookings, consultations, and client satisfaction.</li></ul>Requirements:<ul><li>Proven experience as a Call Center Agent or Customer Service Representative in the aesthetics, beauty, or medical field.</li><li>Fluent in Arabic, Russian, and English (spoken and written).</li><li>Strong communication and sales skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Professional, positive, and client-focused attitude.</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives.</li><li>Friendly and professional work environment.</li><li>Training and growth opportunities within the company.</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED8,000.00 per monthExperience:<ul><li>call center : 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Service Representative

Explore 1188+ Bilingual call center representative in Dubai this November. Find roles across top companies and apply now to boost your career.