sales representative

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customer service representative Jobs in Dubai

customer service representative

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call center agent

bilingual call center representative

Concentrix

<div>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Support in the management and the delivery of the functional and operational plans for all aspects of the Workforce Operations department across client site/s.
 </li>
 <li>
 As one of the key contacts for Workforce Operations onsite, assist multiple functions and members of the workforce by implementing timely and effective solutions and prompt escalation and dissemination of information as/when required.
 </li>
 <li>
 Support the department/s with day-to-day instances of staff shortages and/or overstaffing and escalate trends of shortage or overstaffing to the Management.
 </li>
 <li>
 Communicate regularly and concisely with the Contact Center Manager and Workforce Operations team to ensure free flowing 2-way communication, escalating challenges and/or risks for prompt resolution.
 </li>
 <li>
 Establish and maintain strong working relationships with all Functions, support the Workforce Services team in ensuring scheduling and rostering deadlines are met across all Functions and on-the-ground adjustments are updated in a timely manner.
 </li>
 <li>
 Manage, update, and send daily, weekly, monthly ad-hoc reporting to assist the mgt in monitoring contact center, team &amp; representative performance across client site/s, including but not limited to shrinkage, occupancy, and NPT usage.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 <ul>
 <li>
 2+ yrs specific exp. in workforce scheduling (roaster creation), Real Time Mgt, Reporting &amp; Warehousing.
 </li>
 <li>
 Able to balance a large-scale function operation while understanding the strategic, detail-oriented planning required to deliver it.
 </li>
 <li>
 Excellent analytical, numerical, problem-solving, and decision-making skills
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Ability to effectively present information and engage across all levels of the organization.
 </li>
 <li>
 Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, shifting-priority in a 24*7 operational environment.
 </li>
 <li>
 Proficient in MS Office (Macros + advanced functions) and WFM software utilized by assigned projects (Verint, IEX, Aspect, etc.)
 </li>
 <li>
 Ability to work effectively in a new environment.
 
 
 </li>
 </ul>
 
 PREFERENCES
 
 
 
 <ul>
 <li>
 Bilingual Arabic and English speaker.
 </li>
 <li>
 Prior experience in Banking, financial services, or Insurance.
 </li>
 <li>
 Candidate readily available in the UAE and can join immediately.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>

Analyst WFM Reporting - Bilingual ( English and Arabic )

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Bilingual Customer Support Specialist - Freelance, Remote

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
</li><li>Accountable for achieving individual training performance metrics
</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li>
<li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li>
<li>Measure the effectiveness of training programs using various feedback methods &ndash; focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
</li></ul><h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
</li><li>A bilingual English (B2+ level) and native Arabic speaker.
</li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
</li><li>Strong communication skills, both written and verbal
</li><li>Proficient in Microsoft Office
</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li>
<li>Self-starter, sense of urgency, and works well under pressure
</li><li>Strong attention to detail
</li><li>Sense of professionalism and ability to develop good relationships
</li></ul><h2 class="jobSectionHeader">Career Framework Role
</h2>Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction<h2 class="jobSectionHeader">
Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Trainer - Contact Center ( Bilingual - English/ Arabic )

Destinations Abroad Documents Clearing Services LLC

Destinations Abroad is one of Dubai&rsquo;s fastest-growing immigration companies, specialising in Europe work permit immigration programs. With a strong reputation and pre-qualified leads, we provide sales professionals with the tools and support to succeed.What We Offer :* Competitive salary with industry-leading commission structure.* Pre-qualified leads provided (no cold calling).* Modern office in world trade centre, Dubai.* Comprehensive training and career development.* Supportive, high-performing team culture.* Clear growth pathways into leadership roles.Key Responsibilities :* Consult and advise clients on work permit immigration solutions.* Manage the full sales cycle from initial consultation to closing deals.* Build strong client relationships and deliver a high level of service.* Maintain accurate records in CRM and ensure timely follow-ups.* Collaborate with legal and processing teams to ensure successful client outcomes.Requirement :* Proven sales experience, ideally in high-ticket services.* Strong communication, negotiation, and closing skills.* Goal-driven, self-motivated, and ambitious.* Fluency in home country language (additional languages are a plus)Job Type: Full-timePay: AED3,000.00 - AED6,000.00 per monthWork Location: Remote

Female Telecaller (Hindi,Malyalam,Nepalee,srilankan,Bangla)

Geekay Group

Job Description:<ul><li>Experience in MS Office and data programs</li><li>Online orders data-entry in ERP</li><li>Maintaining order logs in excel file</li><li>Customer support (telephone, social media &amp; email)</li><li>Following-up with courier on pending shipments</li><li>Reviewing and checking payments received on bank portal</li><li>Knowledge of HTML is added advantage</li><li>Uploading products on website</li><li>Maintaining complete activity logs and preparing reports</li><li>Typing speed and accuracy In English and Arabic</li><li>Attention to detail &amp; confidentiality</li></ul>Candidate should have strong knowledge of Microsoft Office with experience in customer support &amp; data-entry, should have minimum 2 years&rsquo; experience.Gaming knowledge a plus and should have worked in Ecommerce PlatformJob Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthExperience:<ul><li>customer service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative - Arabic Speaker-Experienced in Ecommerce Platform

Outlook Properties

Job Overview:We are seeking a proactive and organized Telesales Officer who will also support lead coordination tasks. The ideal candidate will handle inbound and outbound calls professionally while managing and updating lead data to support our sales team. You will be the first point of contact for potential clients, ensuring a smooth and efficient communication flow across departments.Responsibilities:Call Center Duties:<ul><li>Make 200+ outbound calls daily to potential clients, tenants, or owners.</li><li>Handle inbound inquiries and provide accurate information.</li><li>Schedule viewings or appointments for agents.</li><li>Follow up with leads and ensure customer satisfaction.</li><li>Maintain detailed call records in the CRM system.</li></ul>Lead Coordination Tasks:<ul><li>Receive, qualify, and assign leads to the correct sales or leasing agents.</li><li>Monitor lead pipelines and follow up with agents for updates.</li><li>Ensure timely data entry and status tracking in the CRM (e.g., Bitrix).</li><li>Work closely with the Operations Manager to track lead-to-deal conversion.</li><li>Generate daily/weekly reports on lead activities and progress.</li></ul>Requirements:<ul><li>Previous experience in a call center or telesales environment (real estate experience is a plus).</li><li>Strong communication and customer service skills.</li><li>Familiarity with CRM systems (Bitrix preferred).</li><li>Organized, detail-oriented, and able to multitask.</li><li>Bilingual: English is required; Arabic or Hindi is a plus.</li><li>Positive attitude and team player.</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives</li><li>Career growth and training opportunities</li><li>Supportive team environment</li><li>Exposure to the real estate industry and sales operations</li></ul>Job Type: Full-timePay: From AED4,000.00 per monthApplication Question(s):<ul><li>relocate to Al Barsha 1 is easy?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Telesales Executive

Bab Al Shams Desert Resort

Overview Get AI-powered advice on this job and more exclusive features. Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role The call center Agent will be the liaison between our company and its current and potential customers. Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x Get notified about new Call Center Representative jobs in Dubai, Dubai, United Arab Emirates. Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> Dubai, Dubai, United Arab Emirates 20 hours ago

Call Center Agent

Explore 737+ Bilingual call center representative in Dubai this December. Find roles across top companies and apply now to boost your career.