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customer service representative

bilingual call center representative

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

Fast Business Line

Job Description:We are seeking an enthusiastic Tele Caller to contact potential clients, explain our business setup services, and schedule appointments for the sales team.Key Responsibilities:<ul><li>Make outbound calls to prospective customers</li><li>Explain business setup services clearly and professionally</li><li>Generate and qualify leads</li><li>Schedule appointments and follow-ups</li><li>Maintain call records and client details</li><li>Achieve daily and monthly call targets</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Confident and polite phone manner</li><li>Ability to handle objections and customer queries</li><li>Basic computer knowledge</li><li>Experience in telecalling or customer service is a plus</li></ul>Job Type: Full-timePay: AED2,000.00 - AED4,000.00 per month

Female - Call Center Representative

ORO24 DEVELOPMENTS LLC

As a Real Estate Customer Service/Experience Representative, you will be part of a ORO24 Developments Customer Service/Experience Team that strives to provide best in class service to customers. Our customer base is diverse and we&rsquo;re looking for someone who can perform the following duties:Only French Speaking Candidate should apply.JOB DESCRIPTION<ul><li>Guide customers to complete unit/property documentation and registration.</li><li>Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).</li><li>Fully aware of the regulations and laws pertaining to Dubai RERA.</li><li>Provide customers with a exceptional quality service experience.</li><li>Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.</li><li>Retain customers and reflect professional image of the company.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer requests, and file documents.</li><li>Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members.</li><li>Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.</li><li>Ability to organize and prioritize work assignments to meet deadlines.</li><li>Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.</li><li>Ability to carry out specific oral and written instructions.</li><li>Meticulous attention to detail and accuracy.</li><li>Execute responsibilities with a sense of urgency and follow-through.</li><li>Ability to collaborate with team members to complete various projects and assignments.</li><li>Ability to use computer software and web-based applications.</li><li>Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).</li></ul>Skills &amp; Competencies<ul><li>Requires a bachelor&rsquo;s degree plus minimum of 2 years&rsquo; experience in customer service roles with a Real Estate Developer.</li><li>Excellent communication, interpersonal and presentation skills</li><li>Strong contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Customer focus</li><li>Positive, flexible, and proactive</li><li>Attention to detail</li><li>Decision quality</li><li>Professional representable appearance</li></ul>Language Command<ul><li>French: Native or Fluent (Speaking, Writing, Reading)</li><li>Arabic: Native or Fluent (Speaking, Writing, Reading)</li><li>English: Excellent (Speaking, Writing, Reading)</li></ul>Job Types: Full-time, PermanentPay: AED1.00 - AED2.00 per monthExperience:<ul><li>French speaking in customer service: 1 year (Required)</li></ul>Language:<ul><li>French (Required)</li></ul>

French Speaker Customer Service/Experience Representative

ProMark Strategies

The leading worldwide company provider of loyalty programs for world&rsquo;s best hotels is seeking to recruit Experience Female TELE-SALES Representatives with the following qualifications:- Female Only- Arabic speaking is preferred- No Visit Visa.-Fresh graduate and Housewives are welcomed.- Strong Communication Skills over the phone.- Self-motivated &amp; Able to Achieve Sales Target- Team Player &amp; Able to Perform Under Pressure- Applicant should be residence not in visit visa-Applicant should have minimum 3 years sales experiences- Ready for immediate start.** Part time work 4 hours Only 2PM to 6PM- Location: Dubai Palm Jumeirah***We offer:- Competitive Basic Salary with Excellent Bonus.- Fantastic Work Environment.- Daily Competitions and Prizes.- The Opportunity to Learn &amp; Grow within a Global Company Network.Applicants should submit their CVs to: wael@promarkstrategies.comJob Type: Part-timePay: AED2,000.00 - AED8,000.00 per month

Female Arabic Speaking Tele Sales Representative

Top life Physiotherapy and Hijjama Center

Job vacancy for Telemarketing / Tele Sales / Call Center candidate at our DUBAI based company.Preference for Candidates meeting following criteria :-1) Must be Bilingual - English and Arabic ( Speaking and Writing )2) Pleasant and Positive Attitude to deal with clients and colleagues.3) Must have strong knowledge in various Social media Platforms.4) Interactive and negotiation skills.5) Has OWN / SPONSORED/FREELANCE visaJob Type: Full-time

Sales and Marketing : Call Center - with own visa

CREDITCARE CREDIT MANAGEMENT LLC

WE'RE HIRING! &ndash; Senior Customer Service Agent Female (Sales)Location: Dubai, UAE Company: CreditCare Credit Management LLC Position: Full-time Salary: Up to AED4000 month Visa providedJob Description:We are looking for a motivated and experienced Senior Customer Service Agent (Sales) to join our growing team in Dubai. You will handle customer inquiries, promote credit and financial services, and help clients manage repayments or debt restructuring.Responsibilities:<ul><li>Handle inbound &amp; outbound calls for sales and customer support</li><li>Promote financial products &amp; close leads</li><li>Meet daily/weekly sales targets</li><li>Build and maintain strong customer relationships</li><li>Accurately update customer records in CRM</li><li>Provide high-quality customer service and resolve complaints</li></ul>Requirements:<ul><li>Minimum 2 years of experience in Customer Service / Sales (preferably in finance or credit)</li><li>Strong English communication English Mandatory</li><li>Target-driven, team player, and confident negotiator</li><li>Familiar with UAE credit management practices is a bonus</li><li>Basic computer &amp; CRM software skills</li></ul>What We Offer:<ul><li>Salary up to AED 4000 month (based on experience)</li><li>Employment visa provided</li><li>Sales incentives &amp; commissions</li><li>Health insurance (as per UAE law)</li><li>Growth opportunities in a professional environment</li></ul>Only shortlisted candidates will be contactedJob Types: Full-time, PermanentPay: Up to AED4,000.00 per month

Bilingual Customer Service Representative Female (Arabic must–English)

VaporVM

<div><div><div>Date Posted:</div>
24 December, 2025</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div>Call Center Agent (L0)

Position Summary

The Call Center Agent acts as the first point of contact. The role is responsible for receiving, documenting, and managing all support inquiries, incidents, and service requests through the ServiceNow IT Service Management (ITSM) platform.

The agent ensures professional communication, timely ticket resolution, and adherence to established Service Level Agreements (SLAs) &mdash; contributing to the overall service excellence and digital transformation vision.

 Core Responsibilities
<ul><li>Handle inbound and outbound calls, emails, and chat requests in both Arabic and English.</li></ul>
<ul><li>Log, categorize, and update tickets in ITSM for incidents, service requests, and general inquiries.</li></ul>
<ul><li>Assign and route tickets to the appropriate technical teams based on the issue type and priority.</li></ul>
<ul><li>Follow up on open tickets, ensuring timely resolution and proper closure.</li></ul>
<ul><li>Maintain accurate and complete documentation for every customer interaction.</li></ul>
<ul><li>Escalate high-priority or unresolved cases to supervisors in line with escalation procedures.</li></ul>
<ul><li>Provide clear and professional communication to end users regarding issue status and next steps.</li></ul>
<ul><li>Maintain awareness of IT services, systems, and processes to provide accurate assistance.</li></ul>
<ul><li>Support continuous improvement by suggesting workflow, script, or knowledge base enhancements.</li></ul>
<ul><li>Ensure all communication adheres to government service quality, confidentiality, and data privacy standards.</li></ul> 


Required Experience
<ul><li>1&ndash;3 years of experience in a call center, IT helpdesk, or customer support environment.</li></ul>
<ul><li>Experience with ServiceNow ITSM or similar ticketing tools (e.g., Remedy, Zendesk, Jira).</li></ul>
<ul><li>Experience in bilingual customer communication (Arabic and English).</li></ul>
<ul><li>Experience in a government or digital service environment is an advantage.</li></ul>

Skills
<ul><li>Strong verbal and written communication skills (Arabic &amp; English).</li></ul>
<ul><li>Excellent interpersonal and customer service abilities.</li></ul>
<ul><li>Knowledge of IT service management workflows and terminology.</li></ul>
<ul><li>Ability to multitask and manage multiple interactions effectively.</li></ul>
<ul><li>Attention to detail and accurate data entry.</li></ul>
<ul><li>Time management and prioritization under pressure.</li></ul>
<ul><li>Teamwork, reliability, and professional demeanor.Certifications</li></ul>
<ul><li>ITIL v4 Foundation (preferred).</li></ul>
<ul><li>CompTIA Network+ / Microsoft AZ-900 (advantage).</li></ul>

Key Deliverables
<ul><li>Accurate creation and closure of ServiceNow tickets.</li></ul>
<ul><li>Clear and timely communication with government entities.</li></ul>
<ul><li>Consistent adherence to SLA and escalation policies.</li></ul>
<ul><li>Contribution to improved customer satisfaction scores.</li></ul>
<ul><li>Maintenance of complete and correct ticket records for audits.</li></ul>

KPIs

o First Call Resolution (FCR) Rate.

o Ticket Logging Accuracy in ServiceNow.

o Customer Satisfaction (CSAT) Score.

o SLA Compliance Percentage.

o Average Handling Time (AHT).

o Attendance &amp; Schedule Adherence. 


Reporting

Reports to NOC Manager</div></div>

Call Center Agent

Explore 630+ Bilingual call center representative in Dubai this January. Find roles across top companies and apply now to boost your career.