account manager Jobs in Credit Digitalization Jobs In Cairo

account manager

account manager (financial services) Jobs in Credit Digitalization Jobs In Cairo

account manager (financial services)

aluminum and glass façade senior sales engineer Jobs in Credit Digitalization Jobs In Cairo

aluminum and glass façade senior sales engineer

art director, arabic speaking, advisors creative desk Jobs in Credit Digitalization Jobs In Cairo

art director, arabic speaking, advisors creative desk

body & paint senior service advisor Jobs in Credit Digitalization Jobs In Cairo

body & paint senior service advisor

body paint senior service advisor

Al-Mansour Automotive

<div>
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
 </li>
 <li>
 Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
 </li>
 <li>
 Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
 </li>
 <li>
 Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
 </li>
 <li>
 Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
 </li>
 <li>
 Promote parts &amp; accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
 </li>
 <li>
 Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
 </li>
 <li>
 Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 :
 
 
 <ul>
 <li>
 Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 
 Minimum 2-3 years of experience in the Automotive field is a must
 
 .
 </li>
 </ul>
 
 
 
 
 
 Job-Specific Skills:
 
 
 <ul>
 <li>
 Excellent interpersonal communication skills
 </li>
 <li>
 Excellent command of English Language
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Negotiation skills
 </li>
 </ul>
</div>

Body & Paint Senior Service Advisor

Koinz

<div>
 Koinz is looking for a results-driven and strategic
 
 Senior Account Manager
 
 to join our fast-growing commercial team. This role is ideal for an experienced professional who can own partner relationships end-to-end, drive portfolio growth, and act as a trusted advisor to key accounts. You will work closely with cross-functional teams to optimize performance, identify growth opportunities, and ensure long-term partner success, directly contributing to Koinz&rsquo;s revenue growth and market leadership.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Portfolio Growth: Manage a high-value portfolio of F&amp;B brands in KSA; responsible for hitting GMV and revenue targets
 </li>
 <li>
 Strategic Consulting: Analyze partner data to identify bottlenecks in their operations (e.g., high bounce rates, low re-order frequency) and pitch Koinz solutions
 </li>
 <li>
 Negotiation: Lead contract renewals and negotiate marketing participation/promotions
 </li>
 <li>
 Market Intelligence: Monitor KSA competitors (Jahez, Hungerstation, etc.) and advise partners on staying competitive using Koinz tools
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Experience: 3&ndash;5 years in Account Management or Business Development, ideally in FoodTech or SaaS
 </li>
 <li>
 Market Context: Deep understanding of the KSA F&amp;B landscape and consumer behavior (e.g., peak times, seasonality like Ramadan)
 </li>
 <li>
 Tech Literacy: Ability to interpret complex data dashboards and translate them into actionable business reviews
 </li>
 <li>
 Soft Skills: Sharp negotiation skills; ability to command respect from business owners and C-level executives remotely
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

Senior Account Manager

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet &amp; Facilities Supervisor
 
 
 
 
 Position
 
 
 
 In this role, you will oversee fleet operations across Egypt in both the market and GSC, focusing on process improvements by introducing initiatives to enhance service, quality, and cost efficiency. You will manage market facilities, handle preventive and corrective maintenance, execute daily checklists, address gaps/issues promptly, and oversee maintenance contracts. You will ensure project quality, coordinate execution with other departments, prepare reports and analytics, and enforce EHS policies in compliance with Egyptian Civil Defense requirements and JTI Safety Standards. Additionally, you will monitor KPIs (Fleet, Facilities, Energy, Safety) and contribute to sustainability and Green Mobility goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Facility Management (35%) You will handle technical faults, maintain buildings in good condition, and plan upgrades to meet JTI standards. Your role includes coordinating maintenance, overseeing contractors, managing utilities and consultants, and working with site layouts and drawings (civil, mechanical, electrical). You will also support engineering tasks within your scope
 </li>
 <li>
 Projects (20%) Oversee Fleet &amp; Facilities projects, ensure utilities for smooth sales operations, monitor contractor progress, and deliver projects on time, within budget, and to quality standards. You will also support renovations, sustainability, and green mobility initiatives
 </li>
 <li>
 Fleet (15%) Supervise daily fleet operations, manage contracts with service providers, and monitor fuel consumption. Your role includes improving fleet services for JTI employees by proposing updates to SOPs and operations, collaborating with procurement and legal to review contracts, and ensuring compliance with Global Driver Safety policies
 </li>
 <li>
 Environment, Health &amp; Safety (15%) You will ensure health and safety standards in Market DCs and Fleet operations by developing measures, training drivers on EHS practices, and analyzing accidents to implement preventive solutions. Support safety awareness through campaigns, provide sustainability solutions to meet savings targets, and track EHS-related KPIs, delivering timely reports
 </li>
 <li>
 Budgeting (15%) You will plan the Fleet &amp; Facilities budget and track monthly expenses to ensure cost efficiency. Identify areas of excess energy and water consumption and suggest solutions to improve usage. Additionally, you will help implement cost-saving initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (Engineering is preferred)
 </li>
 <li>
 Minimum 3 years of relevant experience
 </li>
 <li>
 Fluent in oral and written English and Arabic
 </li>
 <li>
 Computer Excellent skills in MS Office tools
 </li>
 <li>
 Communication, Time Management and Problem Solving Skills
 </li>
 <li>
 Supervisory skills and project management professional experience are preferred
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 
 Next Steps
 
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with TA &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.
 
</div>

Fleet & Facilities Supervisor

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet Specialist
 
 
 
 You will be responsible for overseeing the daily operations of the company's fleet of vehicles, ensuring efficient and cost-effective transportation of goods and services. This role involves managing fleet suppliers in terms of leasing and maintenance, coordinating drivers, ensuring compliance with regulations, and optimising fleet performance.
 
 
 The Fleet Specialist plays a critical role in maintaining the safety, reliability, and efficiency of the fleet.
 
 
 
 Position
 
 
 
 As the Fleet Specialist in the Fleet &amp; Facilities Department, you will be responsible for
 
 
 <ul>
 <li>
 Fleet Operations Manage daily fleet activities, including vehicle scheduling, and driver coordination to ensure efficiency, Address driver concerns and resolve any issues related to fleet operations also to implement and enforce fleet policies and procedures to ensure efficient operations
 </li>
 <li>
 Maintenance &amp; Repairs Oversee preventive maintenance and repairs, ensuring all vehicles remain in optimal working condition. Coordinate with external maintenance staff and external service providers for repairs and servicing. Maintain accurate records of vehicle maintenance, inspections, and repairs
 </li>
 <li>
 Compliance &amp; Safety Ensure adherence to all legal, regulatory, and safety requirements while conducting regular fleet audits. Investigate and report accidents or incidents involving fleet vehicles
 </li>
 <li>
 Cost &amp; Budget Management Monitor expenses, optimize fuel efficiency, and implement cost-saving measures within the approved budget
 </li>
 <li>
 Reporting &amp; Documentation Maintain accurate records including vehicle logs, maintenance records, and driver schedules. Track fleet performance metrics, and provide reports to management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field is preferred
 </li>
 <li>
 1-3 years of proven experience in fleet management
 </li>
 <li>
 Fluent English &amp; Arabic
 </li>
 <li>
 Strong knowledge of fleet operations, vehicle maintenance, and regulatory compliance
 </li>
 <li>
 Excellent organizational and problem-solving skills
 </li>
 <li>
 Strong communication and leadership skills, with the ability to manage drivers and coordinate with stakeholders
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>

Fleet Specialist

Index

<div>
 We are seeking a highly experienced
 
 Senior Construction Project Consultant
 
 to join our team. This role is
 
 not
 
 a traditional construction project management position. Instead, the successful candidate will act as a
 
 trusted advisor to developers, contractors, and subcontractors
 
 , guiding them on how to effectively
 
 plan, manage, and control their construction projects using Procore software
 
 .
 
 The ideal candidate will bring a minimum of
 
 8 years of experience within the construction industry
 
 , with strong
 
 technical construction knowledge
 
 , solid
 
 project management fundamentals
 
 , and the seniority required to consult on complex, multi-region projects. While prior experience with
 
 Procore
 
 is a strong advantage, it is
 
 not a requirement
 
 . What is essential is proven experience managing construction projects using
 
 ERP systems, project management platforms, or similar enterprise solutions
 
 , enabling the candidate to quickly translate industry best practices into system-driven workflows.
 
 In this role, the candidate will serve as a
 
 Lead Functional Implementer
 
 and
 
 Senior Project Management Consultant
 
 , responsible for leading end-to-end system implementations, advising clients on governance, cost control, and reporting frameworks, and ensuring successful adoption of Procore across their organizations. The position requires a confident, senior-level professional who can operate effectively across multiple time zones, lead implementation engagements from initiation through go-live, and bridge the gap between construction operations and digital project management systems.
 
 Key Responsibilities
 
 Project Leadership &amp; Delivery
 
 &bull; Lead construction projects from initiation through completion, ensuring delivery on
 
 time, within budget, and to required quality standards.
 
 &bull; Manage multiple projects simultaneously, potentially across different regions and
 
 time zones.
 
 &bull; Act as the primary point of accountability for overall project performance.
 
 Technical &amp; Engineering Oversight
 
 &bull; Review and interpret construction drawings, specifications, BOQs, and technical
 
 documents.
 
 &bull; Ensure compliance with applicable civil, structural, and construction standards.
 
 &bull; Provide technical guidance to site teams, consultants, contractors, and
 
 stakeholders.
 
 Project Management Systems &amp; Procore
 
 &bull; Utilize project management systems effectively, with Procore experience
 
 considered a major plus.
 
 &bull; Lead or support the transition and implementation of Procore, including
 
 workflows, reporting, and documentation standards.
 
 &bull; Ensure proper documentation, RFIs, submittals, change orders, and progress
 
 tracking within the system.
 
 Cost Control &amp; Financial Management
 
 &bull; Take full ownership of project cost control, including budgeting, forecasting, cost
 
 tracking, and variance analysis.
 
 &bull; Review contractor payments, variations, claims, and change orders.
 
 &bull; Ensure cost discipline throughout the project lifecycle and proactively mitigate
 
 financial risks.
 
 Planning, Scheduling &amp; Risk Management
 
 &bull; Develop and monitor project schedules and milestones.
 
 &bull; Identify project risks early and implement mitigation strategies.
 
 &bull; Ensure alignment between planning, procurement, construction, and handover
 
 phases.
 
 Compliance &amp; Standards
 
 &bull; Ensure projects comply with:
 
 o GCC Civil and Construction Codes
 
 o North Africa Construction Standards
 
 o US Construction Standards (ASTM, ACI, AISC, etc.)
 
 &bull; Maintain awareness of regulatory, safety, and quality requirements across regions.
 
 Communication &amp; Stakeholder Management
 
 &bull; Communicate effectively with internal teams, clients, consultants, and
 
 contractors.
 
 &bull; Prepare clear and professional reports, presentations, and project updates.
 
 &bull; Demonstrate excellent written and verbal communication skills in English (fluency
 
 is mandatory).
 
 
 
 Requirements
 
 
 Required Qualifications &amp; Experience
 
 &bull; Minimum 8 years of experience in construction project management.
 
 &bull; Bachelor's in engineering (Civil or Construction-related discipline preferred).
 
 &bull; Demonstrated experience in cost control and financial management of
 
 construction projects.
 
 &bull; Proven ability to work across different time zones and manage geographically
 
 dispersed teams.
 
 &bull; Prior exposure to Procore or similar project management systems (Procore highly
 
 preferred).
 
 Personal Attributes
 
 &bull; Highly responsible, reliable, and accountable individual.
 
 &bull; Mature professional mindset suitable for senior-level decision-making.
 
 &bull; Strong leadership, problem-solving, and organizational skills.
 
 &bull; Ability to work under pressure and meet tight deadlines.
 
 Application Requirements (Mandatory)
 
 All candidates must submit the following:
 
 1. Updated CV
 
 2. Detailed list of projects worked on, including:
 
 o Project name and location
 
 o Project value
 
 o Duration
 
 o Client / consultant
 
 3. Clear description of responsibilities for each project
 
 4. List of key accomplishments achieved on each project
 
 Applications that do not include project lists and accomplishments will not be considered.
 
 
 
</div>

Senior Construction Project Manager (Consultant)

PwC Middle East

<div>
 A career within Risk Consulting services will provide you with the opportunity to gain an understanding of an organisation&rsquo;s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders.
 
 
 Our purpose is to build trust in society and solve important problems. Therefore, our Risk Consulting practice focuses on helping organisations review and strengthen every aspect of their business, from people to performance, systems to strategy, and business planning to business resilience.
 
 
 Our Risk Consulting practice provides a wide range of services and business advice that is not limited to Internal Audit, Enterprise Risk Management, Policies and Procedures, Governance, Internal Control over Financial Reporting, Process Intelligence, Compliance as well as Technology Risk.
 
 
 
 What is expected from you?
 
 
 
 
 Job Duties
 
 
 
 As a Senior Associate, you will be reporting to Managers and higher grades, working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your job duties will include but will not be limited to:
 
 
 <ul>
 <li>
 Leveraging on your skills and experience to become a trusted advisor to your clients on topics of risk &amp; internal controls
 </li>
 <li>
 Engaging and dealing with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm&rsquo;s internal KPI&rsquo;s.
 </li>
 <li>
 Working with clients to improve their internal control maturity and to help them in mitigating the risks they face by developing internal audit and risk management strategies to strengthen their existing controls and processes
 </li>
 <li>
 Identifying key risks, defining the audit methodology, and process improvement by understanding the client&rsquo;s objectives, risks, control frameworks, systems and regulatory environments
 </li>
 <li>
 Building and maintaining meaningful relationships with clients, and taking part in researching and identifying opportunities on new/existing client
 </li>
 <li>
 Developing internal and external relationships and reflecting PwC values on your day to day work when working in diverse teams
 </li>
 <li>
 Managing the engagement budget and economics
 </li>
 <li>
 Managing teams and the communication with the clients/stakeholders; Helping clients navigate an evolving risk landscape by developing and executing test plans, identifying control effectiveness and improvements and reporting these to clients in an impactful way
 </li>
 <li>
 Providing on-ground support for the planning, implementation and administration of the clients&rsquo; Internal Audit Plan
 </li>
 <li>
 Working on Internal Audit engagements focusing on compliance, financial and operational related audits
 </li>
 <li>
 Conducting testing to evaluate the adequacy of the design and operating effectiveness of internal controls
 </li>
 <li>
 Drafting the audit findings, the related impact, potential risks, and recommendations
 </li>
 <li>
 Innovating &amp; helping further develop our service offerings related to internal audit, risk &amp; controls
 </li>
 <li>
 Planning and executing the engagements effectively to ensure completion of the projects within budgeted time and cost
 </li>
 <li>
 Assisting our clients in the deployment and development of their internal audit/internal control function
 </li>
 <li>
 Studying business functions, gathering information, evaluating output requirements and formats
 </li>
 <li>
 Reviewing the work of the associate levels and providing them on-job training, coaching and constructive feedback to help them grow
 </li>
 <li>
 Ensuring adhering to compliance, quality and independence matters.
 </li>
 <li>
 Commitment to continuous education and digital upskilling
 </li>
 <li>
 Performing other procedures as necessary to support issuance of the assurance deliverables
 
 
 </li>
 </ul>
 
 What will you bring?
 
 
 
 You are ambitious and you utilise opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:
 
 
 <ul>
 <li>
 A degree in Accounting, Finance, Risk Management, Governance Industrial Engineer, or any related discipline.
 </li>
 <li>
 Completed or pursuing a professional qualification, such as CIA, CPA, CRMA, CFE, CGRCP, PMP, or CMA is a plus.
 </li>
 <li>
 Progressive experience at the Senior Associate level or at least 3-6 years working in internal audit preferably in one of the big 4 professional services firm.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.
 </li>
 <li>
 Having strong report writing, and analytical skills.
 </li>
 <li>
 Bilingual proficiency in Arabic and English (oral and written).
 </li>
 <li>
 Business development and client relationship building skills.
 </li>
 <li>
 Willingness to challenge the &lsquo;norms&rsquo; and to create a cohesive and effective working team.
 </li>
 <li>
 Demonstrating strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client/Manager.
 </li>
 <li>
 having a background in governance, risk management, and compliance. an up to date understanding of issues facing businesses and how to influence client conversations.
 </li>
 <li>
 Experienced in assessment and testing of design and effectiveness of business controls.
 </li>
 <li>
 Project management skills and ability to lead engagements from end to end and working directly with the partner and manager on the account.
 </li>
 <li>
 Knowledge in any Audit technologies, and experience using Data Analytics tools is a plus.
 </li>
 <li>
 Commitment to valuing differences and working alongside diverse people and perspectives.
 </li>
 <li>
 Ability and willingness to travel frequently within the Middle East and worldwide where the project dictates.
 </li>
 </ul>
</div>

PwC - Risk - Internal Audit Senior Associate - Egypt Hub

Concentrix

<div>
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 In This Role, You'll Be:
 
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
</div>

Customer Service - Chat and Email Vacancies - English

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