business development manager Jobs in Dubai

business development manager

sales manager

account manager

key account manager

assistant sales manager

business account manager

Deliveroo

<div>Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The Role:
The Small Medium Business Account Manager (Abu Dhabi) is responsible of managing a portfolio of SMB accounts located in Abu Dhabi, comprising both independents and multi-site brands. The SMB Account Manager will maintain and grow relationships with these partners, will lead the delivery agenda with the partners to ensure they are operating with brilliant basics and execute on joint initiatives that drive sustainable growth for both Deliveroo and the partners. The SMB Account Manager must able to resolve all day to day issues and problem solve independently, seeking advice for more complex problems, Proactively identify focus areas, growth levers and inefficiencies in its portfolio to drive scalable actions and implement solutions against multiple Partners.
Main Responsibilities:<ul><li>
Build strong relationships with Small and Medium Abu Dhabi Restaurant Accounts</li><li>
Be on the ground, organizing proactively face to face meetings with the Partners in the portfolio</li><li>
Cross sell and upsell Deliveroo key services</li><li>
Lead actions to improve performances of Partners, supported by the broader team</li><li>
Directly manage Partners in a case-by-case basis to unlock critical value improvement</li><li>
Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio</li></ul>
Requirements:<ul><li>
BSc/BA in business, engineering, Economics or a related field is preferred</li><li>
Experience with Excel, Google Sheets or formula based tools</li><li>
Self-starter capable of driving yourself to your targets and objectives every month</li><li>
A fantastic communicator with a &quot;get it done&quot; mindset, well-organised and efficient</li><li>
Fluency in English and Arabic
</li><li>Looker is a plus</li></ul>
Workplace &amp; Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

SMB Account Manager - Abu Dhabi

<div>
 
 Why Deliveroo
 
 
 
 Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
 
 
 We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
 
 
 
 The Role
 
 
 
 The Small Medium Business Account Manager (Abu Dhabi) is responsible of managing a portfolio of SMB accounts located in Abu Dhabi, comprising both independents and multi-site brands. The SMB Account Manager will maintain and grow relationships with these partners, will lead the delivery agenda with the partners to ensure they are operating with brilliant basics and execute on joint initiatives that drive sustainable growth for both Deliveroo and the partners. The SMB Account Manager must able to resolve all day to day issues and problem solve independently, seeking advice for more complex problems, Proactively identify focus areas, growth levers and inefficiencies in its portfolio to drive scalable actions and implement solutions against multiple Partners.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Build strong relationships with Small and Medium Abu Dhabi Restaurant Accounts
 </li>
 <li>
 Be on the ground, organizing proactively face to face meetings with the Partners in the portfolio
 </li>
 <li>
 Cross sell and upsell Deliveroo key services
 </li>
 <li>
 Lead actions to improve performances of Partners, supported by the broader team
 </li>
 <li>
 Directly manage Partners in a case-by-case basis to unlock critical value improvement
 </li>
 <li>
 Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 BSc/BA in business, engineering, Economics or a related field is preferred
 </li>
 <li>
 Experience with Excel, Google Sheets or formula based tools
 </li>
 <li>
 Self-starter capable of driving yourself to your targets and objectives every month
 </li>
 <li>
 A fantastic communicator with a "get it done" mindset, well-organised and efficient
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Looker is a plus
 
 
 </li>
 </ul>
 
 Workplace &amp; Benefits
 
 
 
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
 
 
 
 Diversity
 
 
 
 At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
</div>

Kaspersky

<div>
 
 
 Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years.
 
 
 
 
 We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
 
 
 
 
 
 
 
 Today our team has more than 5 500 top level experts, all of them regular people with their own talents and hobbies.
 
 
 
 
 Together we protect the world from cyber threats.
 
 
 
 
 
 
 
 Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving.
 
 
 
 
 
 
 The
 
 Enterprise Account Manager
 
 is responsible for developing, managing, and executing enterprise sales strategies within the assigned territory. This role focuses on building and maintaining long-term relationships with customers, driving revenue growth, and ensuring customer satisfaction through a deep understanding of their business needs.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Achieve
 
 quarterly and annual targets
 
 for Enterprise business in NAL.
 </li>
 <li>
 Establish and maintain
 
 executive-level relationships
 
 to create a qualified pipeline and drive revenue growth.
 </li>
 <li>
 Develop customer contacts into leads and manage them through the
 
 entire sales cycle
 
 .
 </li>
 <li>
 Clearly articulate the
 
 value of Kaspersky&rsquo;s products and services
 
 to senior decision-makers within customer organizations.
 </li>
 <li>
 Identify, develop, and communicate a
 
 compelling value proposition
 
 to prospective large enterprise customers.
 </li>
 <li>
 Position
 
 Kaspersky&rsquo;s specialized cybersecurity services,
 
 including training, threat intelligence, Anti-APT, and others, to large enterprises.
 </li>
 <li>
 Prepare and deliver
 
 proposals, product information, and presentations
 
 to prospects.
 </li>
 <li>
 Maintain
 
 accurate pipeline and funnel reports
 
 using Salesforce.
 </li>
 <li>
 Collaborate with
 
 Partner Account Managers
 
 to ensure deal closure and full sales cycle support through appropriate resellers or system integrators.
 </li>
 <li>
 Independently
 
 drive customer acquisition
 
 and manage end-to-end sales processes.
 </li>
 <li>
 Stay informed about
 
 industry trends, market developments, and the competitive landscape
 
 in cybersecurity.
 </li>
 <li>
 Act as a
 
 trusted advisor
 
 for enterprise clients, positioning Kaspersky products and services as their preferred cybersecurity choice.
 </li>
 <li>
 Lead and coordinate
 
 timely responses to RFPs
 
 , working closely with partners and internal teams.
 </li>
 <li>
 Represent Kaspersky at
 
 field events, conferences, and seminars
 
 , presenting our full product and service portfolio.
 </li>
 <li>
 Collect and share
 
 customer feedback and requirements
 
 with Product Management teams.
 </li>
 <li>
 Collaborate closely with the
 
 Global Enterprise Sales Team
 
 to ensure alignment and execution excellence.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 7+ years
 
 of direct account management experience in cybersecurity, handling large enterprise accounts.
 </li>
 <li>
 Strong understanding of
 
 cybersecurity solutions and market dynamics
 
 .
 </li>
 <li>
 
 Proven track record
 
 of consistently achieving or exceeding sales targets.
 </li>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Computer Science, Marketing, Management, Business Administration, or a related field.
 </li>
 <li>
 
 Fluent in English.
 
 </li>
 <li>
 Experience delivering impactful
 
 presentations to large corporate audiences
 
 .
 </li>
 <li>
 Established
 
 CxO-level relationships
 
 within large enterprise accounts.
 </li>
 <li>
 A
 
 proactive, results-driven &ldquo;hunter&rdquo; mindset
 
 focused on new business generation.
 </li>
 <li>
 Excellent
 
 communication, presentation, and interpersonal skills
 
 .
 </li>
 <li>
 Ability to
 
 manage relationships at all organizational levels
 
 .
 </li>
 <li>
 Strong
 
 time management and prioritization
 
 abilities.
 </li>
 <li>
 Demonstrated
 
 business and executive-level sales acumen
 
 .
 </li>
 <li>
 A strong sense of
 
 responsibility, ownership, and commitment
 
 , with the ability to work effectively under pressure and meet deadlines.
 </li>
 </ul>
</div>

Enterprise Account Manager

Securonix

<div>At Securonix, we&rsquo;re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix EON&rsquo;s AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats. 


Recognized as a five-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of &lsquo;hot&rsquo; data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience&mdash;all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance. 


Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale. 


At Securonix, we are driven by our core values and place our people at the heart of everything we do: 

<ul>
<li>Winning as One Team: We work together with universal respect to achieve aligned outcomes</li>
</ul><ul><li>Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers</li>
</ul><ul><li>Agility in Action: We embrace change and are unified in our purpose and objectives amidst change</li></ul> 


POSITION SUMMARY: 


Securonix is seeking a seasoned Enterprise Account Manager with a strong background in cybersecurity and a deep understanding of SIEM solutions. This role is pivotal in maintaining and expanding our footprint in the enterprise domain, focusing on delivering exceptional account management and customer satisfaction. 


As an Enterprise Account Manager, you will be responsible for managing and growing relationships with our key enterprise accounts. You&rsquo;ll be working directly with leaders of security teams at major corporations; providing them with insight and guidance on the Securonix solutions, including SIEM, UEBA and SOAR. Your primary goal is to expand business from existing customers and ensure client satisfaction. You will act as the primary contact for your accounts, providing strategic oversight and fostering long-term partnerships. 


POSITION RESPONSIBILITIES: 

<ul>
<li>Lead account management for enterprise clients, with a specific focus on cybersecurity and SIEM solutions.</li>
</ul><ul><li>Drive customer satisfaction by understanding and responding to client needs, especially in the context of cybersecurity threats and SIEM utilization.</li>
</ul><ul><li>Manage the renewal process and identify upsell opportunities, leveraging your expertise in cybersecurity and SIEM technologies.</li>
</ul><ul><li>Serve as a cybersecurity advisor to clients, guiding them in optimizing their use of Securonix solutions.</li>
</ul><ul><li>Collaborate with cross-functional teams, including Sales Engineering and Customer Success, to ensure effective account support and growth.</li>
</ul><ul><li>Maintain up-to-date knowledge of industry trends, competitor activities, and advancements in cybersecurity and SIEM technologies.</li></ul> 


REQUIRED SKILLS: 

<ul>
<li>At least 5 -10 years of experience in cyber security sales and enterprise account management, with a strong preference for candidates with a background in SIEM.</li>
</ul><ul><li>Minimum 5 years of Cybersecurity sales experience in the UAE 
or Saudi Arabian market.</li>
</ul><ul><li>Proven track record of hitting revenue targets and developing and managing key accounts in the enterprise security software sector.</li>
</ul><ul><li>A strong track record selling to SOC teams at enterprise organizations.</li>
</ul><ul><li>Familiarity with SIEM products and enterprise use cases.</li>
</ul><ul><li>Outstanding consultative sales and relationship-building skills.</li>
</ul><ul><li>Willingness to learn and quickly adapt to new challenges in a rapidly evolving cybersecurity landscape.</li>
</ul><ul><li>Ability to travel up to 25% for client meetings and engagements.</li></ul> 


Securonix is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with Securonix is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, Securonix will make reasonable accommodations for qualified individuals with disabilities.</div>

Enterprise Account Manager - Middle-East

The Customization Group

<div>We are Global Print-on-Demand (Global POD),
the Dubai-based subsidiary of The Customization Group.
 
We bring cutting-edge and scalable top-tier print-on-demand solutions to businesses and creators worldwide. Fast, sustainable, and hassle-free &mdash; because your vision deserves the best! 
The Customization Group is a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 500,000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.
Our diverse team of 500+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you&rsquo;ll find the perfect environment to take ownership and drive impact in the future of e-commerce.
We have a brand-new opportunity for an Account Manager B2B. In this role, you&rsquo;ll be at the forefront of building strong client relationships, driving sales, and delivering creative branded solutions. 
Sounds good? Then keep reading! 
 
Why you will love working with us: 
<ul>
<li>
Competitive salary &ndash; Commission &amp; performance-based bonuses!</li>
<li>Global Exposure &ndash; Work with an international team and gain valuable cross-market 
experience</li>
<li>Rapid Career Growth &ndash; A role that evolves quickly, opening doors to new opportunities</li>
<li>Supportive Work Environment &ndash; Join a dynamic and collaborative team culture</li>
<li>Ownership for your ideas to fuel your ambition</li>
<li>Private Health Insurance</li>
<li>A modern office in Dubai Internet City</li>
</ul>
What You will Do: 
<ul>
<li>
Prospecting &amp; Lead Generation &ndash; Identify and approach potential clients to expand our business</li>
<li>Client Relationship Management &ndash; Develop and maintain strong relationships with high-value local and global clients</li>
<li>Sales &amp; Negotiation &ndash; Present tailored promotional product solutions and close large deals</li>
<li>Market Research &ndash; Stay updated on industry trends and client needs to provide innovative solutions</li>
<li>Collaboration &ndash; Work closely with internal teams to ensure seamless execution of client orders</li>
<li>Target Achievement &ndash; Meet and exceed sales targets through strategic account management</li>
</ul>
Preferred Background: 
<ul>
<li>
Education: A graduate degree is preferred
</li><li>Experience: At least 3 years of experience in B2B sales or account management, ideally in e-commerce or Print-on-demand</li>
<li>Hard Skills<ul>
<li>Fluent English: written and spoken; additional languages are a plus</li>
<li>Proven negotiation and contract management expertise
</li><li>Industry Knowledge: Understanding of promotional products and print-on-demand is preferred</li>
<li>Tech-savvy, with an interest in AI and emerging technologies</li>
<li>Proficient with HubSpot CRM, LinkedIn Sales Navigator, and basic Excel / BI dashboards for pipeline and performance tracking</li>
<li>Comfortable navigating diverse procurement processes and tender frameworks across international markets</li>
</ul></li><li>Soft Skills<ul>
<li>Self-motivated &amp; Goal-Oriented: Ability to work independently and drive results</li>
<li>Strong initiative, always seeking new ways to drive business forward</li>
<li>Excellent communication with varying target audiences and cultures</li></ul></li></ul> 
Your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to the development of new skills, meaningful relationships, and greater success. 
One team. Millions of happy customers worldwide. Join us!
https://www.thecustomizationgroup.com/</div>

B2B Account Manager

Boomi

About Boomi and What Makes Us Special Are you ready to work at a fast growing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our award winning intelligent integration and automation platform helps organizations power the future of business. At Boomi you'll work with world class people and industry leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out boomi or visit our Boomi Careers page to learn more. How Youll Make An Impact : As a key contributor to our sales team you will play a pivotal role in formulating and executing a comprehensive sales strategy within your assigned region. Your primary responsibility will be to carry the quota for the entire Boomi suite of products driving revenue growth within the existing customer base. Acting as a trusted advisor you will closely collaborate with current customers to deeply understand their company challenges and goals. Your role will extend to consulting with customers on the Boomi Platform advocating solutions that align with their business objectives and pave the way for innovation within their organizations. Operating in a fast paced collaborative and enjoyable atmosphere you will be an integral part of our sales community actively contributing to our business growth. What You Will Do : <ul> <li>Formulate and execute a sales strategy within an assigned region.</li> <li>Carry quota for the entire Boomi suite of products and drive revenue growth within your existing customer base.</li> <li>Work closely with current customers as a trusted advisor to deeply understand their unique company challenges and goals.</li> <li>Consult with customers on the Boomi Platform to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations.</li> <li>Contribute to our business growth in a fast paced collaborative and fun atmosphere as a valued member of our sales community</li> <li>Participate in the development and management of local field events</li> </ul> The Experience You Bring : <ul> <li>710 years of Enterprise sales experience in technology field sales.</li> <li>Data Integration or similar domain experience required.</li> <li>SaaS experience required.</li> <li>5 years of experience creating and implementing longterm transformational account strategies in a customer facing role.</li> <li>Experience working with and presenting to C level executives IT and lines of businesses across organizations.</li> <li>Cross functional selling experience (Architect CTO VP Ecommerce Professional Services) and selling with GSI / SI.</li> <li>Experience selling technical platform solutions and aligning technical solutions to business initiatives.</li> <li>Experience using Salesforce Clari and MED PPIC model preferred</li> </ul> Key Competencies : <ul> <li>Consultative selling experience</li> <li>Strong Communication</li> <li>Excellent presentation skills</li> <li>Competitive Spirit</li> <li>Collaboration and influence in a win as a team environment.</li> <li>Resourceful</li> <li>Coachable</li> <li>Drive for results</li> <li>Can articulate ROI.</li> <li>Solution Selling Ability</li> <li>Strong Discovery Skills</li> <li>Objection Handling Skills</li> <li>Planning and Closing Skills</li> </ul> Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities. All employment decisions are based on business needs job requirements and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to . This inbox is strictly for accommodations please do not send resumes or general inquiries. Required Experience : Manager<img src="https://www.jobg8.com/Tracking.aspx?cVAb9OF4hnolBhG%2bF51Isz5zU1GEVimez" width="0" height="0" />

NALCO An Ecolab Company

What You Will Do: <ul> <li>Develop and expand existing and new national accounts in a designated industry segment</li> <li>Design and implement strategic business plans for national accounts</li> <li>Present value-add products and programs, highlighting impact to the customer s business</li> <li>Ensure customer service delivery emphasizing the delivery of Nalco Water s value proposition</li> <li>Build and secure major new business accounts at the corporate level</li> <li>Partner and lead service and sales teams to ensure that revenue and profit targets are met and delivery of Service Standards are consistent</li> </ul> Territory/Location Information: <ul> <li>Location in Dubai, UAE</li> <li>Targeted accounts are within the hospitality and F&amp;B industries</li> <li>30% overnight travel required, within the Middle East and Africa region</li> </ul> As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you re prepared to solve any customer problem. Training programs are held in the field and at Nalco Water Headquarters in Dubai or within IMEA; travel is arranged and paid for by Nalco Water. Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications. Minimum Qualifications: <ul> <li>Bachelor's degree</li> <li>8 years of technical sales experience in B2B</li> <li>Immigration sponsorship is not available for this role</li> </ul> Preferred Qualifications: <ul> <li>Bachelor s degree in engineering (chemical, mechanical, industrial) or life sciences (biology, chemistry, etc.)</li> <li>Water treatment or specialty chemical industry experience</li> <li>Demonstrated large account management successes in selected industry with executive-level relationship sales experience</li></ul>

Corporate Accounts Manager

Explore 7630+ Business account manager in Dubai this October. Find roles across top companies and apply now to boost your career.

7630 business account manager jobs IN Dubai

SMB Account Manager - Abu Dhabi

SMB Account Manager - Abu Dhabi

Enterprise Account Manager

Enterprise Account Manager - Middle-East

B2B Account Manager

Enterprise Account Manager

Corporate Accounts Manager