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business continuity & crisis management manager Jobs in Kuwait

business continuity crisis management manager

Accenture

<div>
 
 About Accenture
 
 
 
 Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries &ndash; powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. With 799,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
 
 
 
 Accenture Security
 
 
 
 Join Accenture Security to pioneer security solutions that blend risk strategy, digital identity, cyber defense, application security and managed services. Using the coolest next-gen tech, you&rsquo;ll have every chance to stay one step ahead of cybercrime and out-hack the hackers.
 
 
 Accenture Security provides comprehensive security services &ndash; from security strategy development to business transformation, to managed security services &ndash; on demand and at a global scale to help mitigate risks and take full advantage of advanced technologies and proven risk management models. Our experienced team of global security professionals helps businesses understand their risks and build resilience from the inside out, giving them the confidence to focus on what matters most: innovation and business growth.
 
 
 Responsibilities:
 
 
 
 <li>
 Lead and support Crisis Management activities, including preparedness, response coordination, and crisis governance
 
 </li>
 <li>
 Design, implement, and manage Business Continuity Management (BCM) programs
 
 </li>
 <li>
 Conduct Business Impact Assessments (BIA), including hands-on execution and stakeholder engagement
 
 </li>
 <li>
 Develop and maintain Business Continuity Plans (BCP) and crisis response plans
 
 </li>
 <li>
 Support and operate Crisis Management and Business Continuity platforms/tools
 
 </li>
 <li>
 Apply and align practices with ISO 22301 (BCMS) and ISO 22300 standards
 
 </li>
 <li>
 Bridge Crisis Management and Business Continuity practices to ensure an integrated resilience approach
 
 </li>
 <li>
 Collaborate with client stakeholders across risk, compliance, operations, and leadership
 
 </li>
 <li>
 Strong hands-on experience in Crisis Management, Business Continuity, or both
 
 </li>
 <li>
 Direct experience executing Business Impact Assessments (BIA)
 
 </li>
 <li>
 Experience working with Business Continuity platforms/tools
 
 </li>
 <li>
 Experience working with Crisis Management platforms
 
 </li>
 <li>
 Ability to effectively connect and integrate crisis response and business continuity planning
 
 
 
 </li>
 
 Certifications &amp; Standards
 
 
 
 
 <li>
 Strong knowledge of ISO 22301 &ndash; Business Continuity Management Systems
 
 </li>
 <li>
 Familiarity with ISO 22300 terminology and principles
 
 </li>
 <li>
 Crisis-related certifications are a strong plus
 
 
 
 </li>
</div>

Business Continuity & Crisis Management Manager

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
To generate revenue by targeting various set of communities or segments within the country and reaching out to them directly or indirectly to offer or distribute or sell our services (prepaid or postpaid). This activity will be largely done by direct contact or participating in some events, associations or gathering etc. This team will not participate or be present in regular traditional channelsKey Accountabilities and Activities 
<ul>
<li>To distribute or sell Ooredoo services and products on one-to-one contact or through some gatherings.</li>
<li>Appoint agents or distributors under your DMS ID who can further distribute or sell.</li>
<li>Manage month to month activities of the community Sales Force based on the assigned targets from management.</li>
Be proactive and have an innovative mindset to target certain segments which is not covered by traditional channels. 
<li>
</li>Take the initiative to stay well-informed about latest progress or developments in the market /related to segments, offers etc. And to report the same to higher authorities 
<li>
</li><li>Make sure adequate pipeline is created by engaging multiple events, customer interactions across various strategic locations to meet the monthly target.</li>
<li>Provide support to customers &ldquo;existing and new&rdquo; as part of the community.</li>
<li>Follow the defined procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations &amp; follow sales validation process (KYC).</li>
<li>To work during odd hours or weekends (like during evenings after 5 or 6 PM to be present in the field)</li>
<li>Attend constantly all training and coaching which set be management.</li>
<li>Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis wherever staff is managing the drawers.</li>
<li>Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.</li>
<li>Handle cash at the store as well as collecting daily sales and other necessary reports.</li>
<li>Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li>
<li>Process collection report on daily bases according to financial process.</li>
<li>Ensure that all transaction submitted and matching the request without any variance.</li>
<li>Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.</li>
<li>The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment fill</li>
<li>Ensure every sim distributed /activated /handed over to customer is registered in DMS with the defined KYC process.</li>
<li>Ensure that all signatures are done by employee and customer on requested places on SAF.</li>
<li>Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw back.</li>
<li>Phono management has the right to reallocate sales executive to any other division during crisis mode.</li>
<li>Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li>
<li>Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.</li>
<li>Up-sell and promote company digital platforms and direct customers to process their basic services through it. Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.</li>
<li>Share knowledge and expertise with colleagues.</li></ul> 

Qualifications 
<ul>
<li>High School or 2 year diploma in business or a related discipline.</li></ul><ul>
<li>Minimum 3 years&rsquo; experience in relevant field.</li></ul></div>

Executive, Community Sales/ Phono Subsidiary of Ooredoo Kuwait

Boutiqaat

Work Force Management (WFM) Team LeaderAre you passionate about turning data into smart workforce strategies? Do you thrive in fast-paced, high-growth environments where planning, analytics, and real-time decision-making directly impact customer experience?At Boutiqaat, is looking for a dynamic and analytical Workforce Management (WFM) Team Leader to lead end-to-end workforce planning and operational performance across our omnichannel customer service operations including voice, chat, email, social media, and self-service channels.What You&rsquo;ll Be Doing:&middot; Workforce forecasting, capacity planning, and scheduling optimization&middot; Real-time intraday operations and performance management&middot; Omnichannel workforce efficiency and service-level achievement&middot; Reporting, analytics, and actionable operational insights&middot; WFM systems, automation, and continuous improvement initiatives&middot; Fair scheduling practices, agent welfare, and fatigue management&middot; Business continuity planning and operational resilience&middot; Build accurate forecasting models using data-driven methodologies&middot; Manage schedules, staffing, shifts, and workforce optimization&middot; Monitor live operational performance and lead corrective actions&middot; Drive productivity, occupancy, adherence, and service excellence&middot; Partner with Operations, HR, Finance, IT, and Training teams&middot; Improve processes through Lean, Six Sigma, and automation practices&middot; Ensure workforce strategies support customer satisfaction and business growthWhat You Bring to the Table:&middot; Bachelor&rsquo;s degree in business administration, Communications, or related field&middot; 5+ years in Contact Center Operations or Workforce Management&middot; At least 2 years in a leadership or supervisory role&middot; Experience in omnichannel WFM environments (voice, chat, email, social)&middot; Strong analytical, reporting, and operational decision-making skills&middot; Experience with WFM systems, ACD/telephony platforms, CRM, and reporting tools&middot; Fluent in English &amp; Arabic&middot; COPC CX Standard Certification&middot; SWPP Workforce Management Certification&middot; Lean / Six Sigma Certification&middot; E-commerce or retail contact center experienceWhy Boutiqaat?At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.Ready to Grow with Us?Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!Application Question(s):<ul><li>We must fill this position urgently, are you willing to join immediately?</li><li>What is your monthly salary income?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Contact Center operations or Workforce Management: 5 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Workforce Management Team Leader

Peregrine Risk Management

Kuwait-based consultancy projectRole - Technical Security AdvisorTechnical security consultant supporting the Principal Security Advisor.Minimum 12 years&rsquo; security experience.Minimum 5 years in technical advisory roles for integrated security systems at enterprise or national critical infrastructure level.Oil and gas experience is required.Degree requirement - Bachelor or Master&rsquo;s in Security or EngineeringSimilar relevant degrees may be considered, relating closely to Engineering, Security Risk Management, Risk and Crisis Management, Security Management, Critical Infrastructure Protection, or related fields.Strong professional security certifications from recognised international bodies will be beneficial.Technical SpecificationMust be able to demonstrate a history of conducting technical security surveys, assessing existing systems, identifying vulnerabilities, recommending upgrades, reviewing drawings and specifications, preparing technical specifications, costing estimates, and supporting project reviews and site acceptance testing.Must have strong knowledge of CCTV, access control, barriers, blockers, detection systems, intruder alarms, perimeter protection, control rooms, security lighting, command and control systems, and systems integrationStrong candidates will have credible oil and gas, refinery, petrochemical, energy, or wider critical national infrastructure experience, and the ability to operate in a formal client-side consultancy environment.Compensation: up to KWD 43272 per year.Average of 21 working days per calendar month.2 return flights to home nation per year.Accommodation and vehicle provided.Pay: Up to KD43,250.000 per yearWork Location: In person

Technical Security Specialist

<div>Title:
AFCAP V: UAE SWA Transient Aircraft Services Technician (Secret Clearance)<div>
Belong, Connect, Grow, with KBR!</div><div> 
Program Summary</div><div>
KBR, through the AFCAP V Program, assists the U.S. Air Force by offering Southwest Asia Transient Aircraft Services (SWA TAS). These services facilitate essential aircraft arrivals and departures services for United States and Coalition Forces. Alongside SWA Transient Aircraft Services, KBR delivers Engineering Support, NTV Leasing, LAMS, Power Production, BOS-I, and a range of quality-of-life solutions that help sustain base operations.</div><div>
Job Summary</div><div>
The Transient Aircraft Services (TAS) Technician is responsible for the execution of aircraft ground handling and servicing operations at an assigned installation. Reporting directly to the Supervisor, the TAS Technician performs aircraft arrival, marshaling, parking, servicing, turn-around, and departure tasks in support of mission requirements.</div><div>
This position ensures all aircraft servicing activities are conducted safely, efficiently, and in full compliance with the Performance Work Statement (PWS), applicable Technical Orders, airfield safety standards, and U.S. Government/U.S. Air Force directives. The TAS Technician is accountable for maintaining operational readiness, adhering to strict safety protocols, and supporting continuous 24/7/365 flight line operations in a high-tempo, austere environment.</div><div>
Roles and Responsibilities</div><div><div><ul><li>
Maintain a ZERO Harm workplace by strictly adhering to all flight line safety requirements, including FOD prevention, tool control, and proper use of PPE at all times.</li></ul></div><div><ul><li>
Perform aircraft marshaling, parking, and positioning in accordance with applicable Technical Orders and airfield procedures.</li></ul></div><div><ul><li>
Execute aircraft arrival and departure services, including chocking, grounding, and ensuring safe positioning on the flight line.</li></ul></div><div><ul><li>
Conduct aircraft servicing operations, including general ground handling tasks required to support aircraft turn-around and mission readiness.</li></ul></div><div><ul><li>
Assist in aircraft launch and recovery operations in coordination with Supervisors and Airfield Management.</li></ul></div><div><ul><li>
Perform operator-level inspections and servicing of assigned equipment, including vehicles and support equipment used in TAS operations.</li></ul></div><div><ul><li>
Maintain strict accountability of tools and equipment; ensure compliance with tool control programs at all times.</li></ul></div><div><ul><li>
Participate in FOD prevention activities, including routine flight line inspections and immediate removal of foreign objects.</li></ul></div><div><ul><li>
Follow all applicable Technical Orders, safety directives, and standard operating procedures during all aircraft servicing operations.</li></ul></div><div><ul><li>
Communicate effectively with Supervisors and team members to ensure safe and efficient execution of tasks.</li></ul></div><div><ul><li>
Identify and report safety hazards, equipment malfunctions, and operational issues to leadership immediately.</li></ul></div><div><ul><li>
Support documentation requirements, including aircraft servicing records, shift logs, and inspection checklists.</li></ul></div><div><ul><li>
Assist in maintaining cleanliness and organization of the flight line and work areas.</li></ul></div><div><ul><li>
Support training and qualification requirements to maintain mission readiness and compliance with certification standards.</li></ul></div><div><ul><li>
Perform duties in austere conditions, including extreme weather, while maintaining safety and operational discipline.</li></ul></div><div><ul><li>
Perform additional duties and tasks as assigned by the Supervisor or Site Manager.</li></ul></div></div><div> 
Basic Qualifications</div><div><div><ul><li>
Must be a U.S. citizen</li></ul></div><div><ul><li>
Ability to obtain/maintain a SECRET clearance</li></ul></div><div><ul><li>
Ability to maintain operational continuity across rotations and work within Government-led governance rhythms</li></ul></div><div><ul><li>
Minimum 3&ndash;5 years of experience in aviation operations, aircraft maintenance, or Transient Aircraft Services</li></ul></div><div><ul><li>
Hands-on experience working on a flight line or in aircraft ground operations</li></ul></div><div>
Basic knowledge of:</div><div><ul><li>
Aircraft marshaling and ground handling procedures</li></ul></div><div><ul><li>
Flight line safety requirements</li></ul></div><div><ul><li>
Use of ground support equipment</li></ul></div></div><div> 
Preferred Qualifications</div><div><div><ul><li>
Prior experience supporting U.S. Air Force TAS operations</li></ul></div><div><ul><li>
FAA Airframe &amp; Powerplant (A&amp;P) certification or equivalent military experience</li></ul></div><div><ul><li>
Familiarity with FOD programs, tool control, and flight line safety compliance</li></ul></div><div><ul><li>
Experience coordinating with MOC, Airfield Management, and aircraft maintenance teams.</li></ul></div><div> 
KBR Benefits</div><div>
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&amp;D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.</div></div></div>

AFCAP V: UAE SWA Transient Aircraft Services Technician (Secret Clearance)

The Que Studio

Marketing Manager &ndash; The Q StudioPosition: Marketing Manager Location: Kuwait City Department: Marketing &amp; Brand Strategy Employment Type: Full-TimeAbout the RoleThe Q Studio is seeking a highly creative and results-driven Marketing Manager to lead our marketing initiatives, strengthen our luxury brand presence, and drive business growth. The ideal candidate will be responsible for developing and executing marketing strategies, managing campaigns, overseeing content creation, and generating qualified leads while maintaining the premium image of the brand.Key ResponsibilitiesMarketing Strategy &amp; Planning<ul><li>Develop and execute annual and quarterly marketing plans aligned with business objectives.</li><li>Create strategies to increase brand awareness, lead generation, and customer engagement.</li><li>Monitor market trends, competitors, and industry opportunities.</li></ul>Brand Management<ul><li>Maintain and enhance The Q Studio&rsquo;s luxury brand identity across all platforms.</li><li>Ensure consistency in messaging, visual identity, and customer experience.</li><li>Protect and elevate the brand&rsquo;s premium positioning.</li></ul>Digital Marketing<ul><li>Manage social media platforms, website content, email marketing, and online campaigns.</li><li>Plan and oversee paid advertising campaigns across relevant channels.</li><li>Monitor campaign performance and optimize based on analytics and KPIs.</li></ul>Content &amp; Creative Direction<ul><li>Collaborate with photographers, videographers, graphic designers, and editors to create compelling content.</li><li>Oversee content calendars and campaign schedules.</li><li>Guide storytelling and creative direction to showcase the studio&rsquo;s work effectively.</li></ul>Lead Generation &amp; Business Growth<ul><li>Develop marketing initiatives that generate qualified inquiries and bookings.</li><li>Track lead sources, conversion rates, and marketing ROI.</li><li>Support sales efforts through marketing materials and promotional campaigns.</li></ul>Team Leadership<ul><li>Manage and mentor the marketing team and external vendors.</li><li>Coordinate projects across departments to ensure successful campaign execution.</li><li>Establish clear goals, performance metrics, and accountability within the team.</li></ul>Requirements<ul><li>Bachelor's degree in Marketing, Business Administration, Communications, or a related field.</li><li>Minimum 5 years of marketing experience, with at least 2 years in a managerial role.</li><li>Strong understanding of digital marketing, branding, and content strategy.</li><li>Experience managing social media platforms and marketing campaigns.</li><li>Strong analytical and reporting skills.</li><li>Excellent communication, leadership, and project management abilities.</li><li>Ability to work in a fast-paced, creative environment.</li></ul>Preferred Qualifications<ul><li>Experience in luxury brands, hospitality, events, weddings, or creative industries.</li><li>Knowledge of Meta Ads, Google Ads, SEO, and marketing automation tools.</li><li>Experience managing agencies, influencers, and strategic partnerships.</li><li>Familiarity with CRM and lead management systems.</li></ul>Key Competencies<ul><li>Strategic thinking and execution.</li><li>Brand development and positioning.</li><li>Leadership and team management.</li><li>Data-driven decision-making.</li><li>Creativity and innovation.</li><li>Communication and relationship building.</li></ul>What We Offer<ul><li>Opportunity to lead the marketing strategy of one of Kuwait&rsquo;s premier luxury wedding studios.</li><li>Creative and collaborative work environment.</li><li>Professional growth and leadership opportunities.</li><li>Competitive salary and performance-based incentives.</li></ul>ApplicationPlease submit your CV, portfolio of marketing campaigns (if available), and a brief summary highlighting your experience in brand growth, digital marketing, and team leadership.WhatsApp +965 93000099Pay: From KD650.000 per monthWork Location: In person

Marketing Manager – The Q Studio

American International University

<div>Position: Chief Information Officer (CIO)

Classification: Senior Leadership
 
Reports To: President
 
 
About The American International University

American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American model of higher education. AIU provides degrees in Engineering, Architecture and Design, Business Administration, Arts and Sciences, and Education, with English as the language of instruction. The University is committed to fostering intellectual, cultural, and personal growth, preparing graduates for leadership roles in a global society.

AIU is in active execution of its RISE Strategy 2026&ndash;2030, a five-year institutional transformation anchored in research development, WSCUC international accreditation, student success, and community engagement. Technology is not peripheral to this strategy; it is foundational to it. The CIO is a key member of the Senior Leadership Team, responsible for ensuring that AIU's digital infrastructure, enterprise platforms, and data ecosystem are built for the institutional ambitions of 2030, not the operational needs of 2019. 


For more information, visit: www.aiu.edu.kw 

Department Profile

The CIO oversees two integrated functions that together constitute AIU's technology enterprise: the established Information Technology division, led by the Executive Director of IT, and the newly created Digital Transformation Office, which sits directly under the CIO's strategic leadership. Together, these functions manage all enterprise platforms, cybersecurity and data governance, academic technology, digital student services, and the AI-enabled tools that support administrative decision-making. 
Scope of Work

The Chief Information Officer serves as AIU's most senior technology executive and a strategic thought partner to the President. The role bridges two realities: managing a live and growing enterprise technology environment reliably and efficiently today, while building the digital infrastructure that will sustain a WASC-accredited, research-active, rankings-visible university by 2030. The CIO is accountable for both. 
The scope of work spans five interconnected domains:
<div>
<ul><li>IT Strategy &amp; Governance: Define and execute the multi-year IT strategic plan aligned with the RISE Strategy. Own IT governance, policy, and investment decisions across the entire technology portfolio.</li></ul>
<ul><li>Campus Digital Transformation: Lead the systematic replacement of manual, SharePoint, and Excel-based processes with integrated, automated, data-driven systems across administration, academics, research, and student services.</li></ul>
<ul><li>Enterprise Platform Management: Oversee the optimization, integration, and lifecycle management of all enterprise platforms: Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle Finance, and Tableau and lead evaluation of next-generation systems.</li></ul>
<ul><li>AI &amp; Data Intelligence: Champion the institutional adoption of AI tools and data analytics to enhance administration efficiency, student success, research support, and decision-making at every level of the University.</li></ul>
<ul><li>Cybersecurity &amp; Data Governance: Ensure AIU's data is secure, accurate, accessible, and compliant providing the data infrastructure that WASC accreditation, institutional research, and Board reporting require.</li></ul>
</div>
Key Responsibilities

1. IT Strategy, Governance and Presidential Advisory
<ul>
<li>Serve as the President's primary technology advisor translating institutional strategic objectives into technology investment decisions, capability roadmaps, and implementation sequencing</li>
<li>Develop, own, and execute AIU's multi-year Technology Strategic Plan, updated annually and aligned with the RISE Strategy 2026&ndash;2030 KPIs and the WSCUC accreditation evidence requirements</li>
<li>Establish and chair the AIU Technology Governance Committee a cross-functional body including the VPAA, VP Administration &amp; Finance, VP Enrollment, and Faculty Council representative to set institutional technology priorities and resolve competing demands on IT resources</li>
<li>Present quarterly technology performance reports to the President and an annual technology state-of-institution report to the Board of Trustees in plain language, not technical language</li>
<li>Manage the IT budget with full accountability for return on investment: technology spend must be justified by measurable institutional outcomes, not by technical preference</li>
<li>Lead all major technology vendor selection, contract negotiation, and relationship management ensuring AIU obtains best-value agreements and maintains leverage with strategic technology partners</li>
</ul>
2. Campus Digital Transformation
<ul>
<li>Conduct a comprehensive Digital Readiness Audit in the first 90 days mapping every major administrative and academic workflow against its current technology support level. identifying all critical processes still running on low level manual folders, email chains, or papers.</li>
<li>Develop and execute a phased Digital Transformation Roadmap that systematically replaces manual and disconnected processes with integrated, automated, role-appropriate digital workflows prioritized by institutional impact and WSCUC accreditation urgency</li>
<li>Lead the digitalization of Student Journey processes from application and admission through advising, registration, assessment, career services, and alumni engagement ensuring every student interaction is trackable, data-rich, and continuously improvable</li>
<li>Drive the digitalization of Faculty and Research workflows including research output tracking, grant management, assessment data collection, course file management, and faculty performance documentation</li>
<li>Ensure all digital transformation initiatives are adopted effectively change management, training, and user support are as important as the technology itself; a system that faculty and staff do not use has delivered zero value</li>
<li>Coordinate with the Director of Global Excellence and Benchmarking to ensure that institutional data required for QS, THE, and Webometrics submissions is generated automatically by integrated systems rather than assembled manually each year</li>
</ul>
3. Enterprise Platform Optimization and Integration
<ul>
<li>Maximize the institutional value of AIU's existing enterprise platform investments: Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle Finance, and Tableau.</li>
<li>Design and implement a unified integration architecture so that data flows seamlessly and automatically between systems eliminating manual data re-entry, reducing data errors, and creating the single source of truth the institutional research function requires</li>
<li>Evaluate, recommend, and lead the procurement of any new enterprise platforms required by the RISE Strategy including student success platforms, research management systems, data warehouse solutions, and AI tooling</li>
<li>Ensure that all platform implementations are executed to full functional scope with proper data governance, user training, and long-term support plans partial implementations that leave core functionality unused are not acceptable outcomes</li>
<li>Lead the migration of institutional data from SharePoint folders and Excel workbooks into appropriate managed systems with documented data governance, access controls, version management, and audit trails</li>
</ul>
4. Artificial Intelligence and Data Intelligence
<ul>
<li>Develop and implement AIU's Artificial Intelligence Strategy a practical, phased plan for deploying AI tools across administration, academic operations, student services, and research support that delivers measurable efficiency gains and quality improvements</li>
<li>Lead the deployment of AI-enhanced analytics and reporting so that the President, VPAA, Deans, and Department Chairs have real-time, dashboard-based visibility into the institutional metrics that matter enrollment trends, retention signals, research output, financial position without waiting for manual report compilation</li>
<li>Implement AI-powered student success tools early alert systems, predictive retention models, personalized advising recommendations that enable the institution to intervene proactively with at-risk students rather than reactively after they withdraw</li>
<li>Develop and enforce an institutional AI Acceptable Use Policy covering responsible use of generative AI in instruction, assessment, research, and administration balancing innovation with academic integrity and data privacy</li>
<li>Stay at the forefront of AI developments in higher education and advise the President and academic leadership on which emerging tools are ready for institutional adoption, which require further evaluation, and which present risks that outweigh their benefits</li>
<li>Build internal AI capability ensuring that faculty, administrators, and student-facing staff are trained to use AI tools appropriately and that AIU does not become dependent on vendors for capability that should be developed in-house</li>
</ul>
5. Cybersecurity, Data Governance and WASC Compliance
<div>
<ul><li>Establish and maintain a risk-based information security program aligned with ISO/IEC 27001 and NIST frameworks appropriate to AIU's scale, risk profile, and budget protecting student, faculty, staff, and institutional data</li></ul>
<ul><li>Develop and enforce data governance standards across all institutional systems defining data ownership, data quality standards, access controls, retention schedules, and the single-source-of-truth principles that eliminate contradictory data across departments</li></ul>
<ul><li>Ensure that the data infrastructure required for WSCUC accreditation is reliable, reproducible, and audit-ready no accreditation submission may be built on data that cannot be independently verified from a managed system</li></ul>
<ul><li>Implement and maintain business continuity and disaster recovery plans for all mission-critical systems ensuring AIU can maintain academic and administrative operations through system failures, cybersecurity incidents, or other disruptions</li></ul>
<ul><li>Ensure compliance with Kuwait data protection requirements and any applicable international standards including student record privacy, financial data security, and research data management</li></ul>
<ul><li>Oversee AIU's cybersecurity incident response capability ensuring that the institution can detect, contain, and recover from security incidents rapidly and with minimal impact to operations</li></ul>
</div>
6. Leadership, Team Development and Vendor Management
<ul>
<li>Provide strategic leadership and executive oversight to the Executive Director of Information Technology and the Digital Transformation Office setting clear direction, performance expectations, and development pathways for the technology team</li>
<li>Build and maintain a high-performing technology organization recruiting, developing, and retaining talented technology professionals in a competitive Kuwait market, and creating a culture of service excellence, continuous improvement, and innovation</li>
<li>Manage all technology vendor relationships at the executive level ensuring that strategic partners are held to their contractual commitments, that technology contracts are reviewed and optimized regularly, and that AIU's vendor ecosystem remains coherent and manageable</li>
<li>Represent AIU in relevant higher education technology networks, conferences, and professional forums maintaining awareness of best practice and building relationships that can benefit the institution</li></ul> 


Reporting Departments (If Applicable)
<ul>
<li>Executive Director of Information Technology: day-to-day IT operations, helpdesk, infrastructure, and enterprise platform administration</li>
<li>Digital Transformation Office Director: program management for all transformation initiatives, process automation, and workflow digitalization</li>
<li>Cybersecurity &amp; Data Governance Lead: information security, data governance standards, and compliance</li></ul> 


Minimum Qualifications:
Education
<ul>
<li>Doctorate (PhD) in Computer Science, Information Technology, Computer Engineering, or a closely related field strongly preferred</li>
<li>Master's degree in a relevant discipline required as a minimum; candidates with a master's and exceptional, directly relevant GCC higher education CIO experience will be considered</li></ul> 


Experience
<ul>
<li>Minimum ten (10) years of progressive technology leadership experience, with at least five (5) years at CIO, Deputy CIO, or equivalent executive level in a higher education institution</li>
<li>Demonstrated experience leading campus digital transformation, specifically the transition of institutional processes from manual, Excel, and SharePoint-based workflows to integrated, automated enterprise systems</li>
<li>Proven track record in selecting, implementing, and optimizing enterprise university platforms, particularly Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle or equivalent ERP, and business intelligence tools</li>
<li>Experience building and executing AI strategies in an institutional or enterprise context, not theoretical familiarity with AI, but demonstrated deployment of AI tools that delivered measurable operational improvements</li>
<li>Experience working in GCC higher education is a significant advantage, candidates with UAE, Kuwait, Saudi Arabia, or comparable Gulf university CIO experience are strongly preferred</li>
<li>Experience managing technology in a context of accreditation preparation, WASC, AACSB, ABET, or comparable quality assurance framework, is a substantial advantage</li></ul> 


Technical Knowledge
<ul>
<li>Deep proficiency with higher education enterprise platforms: Ellucian Banner or equivalent SIS, Canvas or comparable LMS, Salesforce or equivalent CRM, Oracle Fusion/EBS or equivalent ERP, Tableau or equivalent BI</li>
<li>Cloud architecture and management expertise: Azure, AWS, or GCP, including IaaS, PaaS, SaaS governance, cloud migration strategy, and hybrid infrastructure management</li>
<li>AI and machine learning application: practical experience deploying AI tools in an institutional setting, student success analytics, process automation, natural language processing, or predictive modelling</li>
<li>Cybersecurity governance: demonstrated knowledge of ISO/IEC 27001, NIST frameworks, and risk-based security program management, including incident response and business continuity planning</li>
<li>Data governance and integration: experience designing data governance frameworks, master data management standards, and system integration architectures that eliminate data silos</li>
<li>DevOps and automation: familiarity with modern DevOps practices, RPA tools, and workflow automation platforms that reduce manual administrative workload</li></ul> 


Leadership and Interpersonal Competencies
<ul>
<li>The ability to translate complex technology concepts into clear business and strategic language for Board members, the President, Deans, and faculty, technology leadership at the C-suite level is fundamentally a communication role</li>
<li>Demonstrated change management capability, the ability to lead people through technology-driven organizational change with empathy, clarity, and persistence</li>
<li>Service-oriented leadership: AIU's IT function exists to serve students, faculty, and staff, the CIO must model and build a culture where the technology team measures its success by the outcomes it enables, not the systems it manages</li>
<li>Executive-level stakeholder engagement: the CIO sits on the Senior Leadership Team and must be an effective, credible peer contributor to institutional strategy discussions that extend beyond technology</li></ul> 


Preferred Qualifications
<ul>
<li>Prior CIO or Deputy CIO experience at a GCC university, with working knowledge of Kuwait's higher education regulatory environment and PUC data requirements</li>
<li>Experience with Ellucian Banner Cloud migration, AIU's Banner environment will require cloud migration planning within the strategy period</li>
<li>Published research or professional thought leadership on AI in higher education, digital transformation in universities, or cybersecurity in academic environments</li>
<li>Bilingual proficiency in English and Arabic, strong written and oral English is mandatory; Arabic is a significant advantage for stakeholder engagement with Kuwait government bodies and Arabic-speaking staff and students</li>
<li>Experience managing a greenfield or rapid-growth university technology environment AIU's pace of institutional development requires a CIO comfortable with building and scaling, not just maintaining</li>
<li>Experience integrating WASC or comparable accreditation data requirements into enterprise system design ensuring that accreditation evidence is a by-product of normal institutional operations, not an annual emergency</li></ul> 


How to Apply

Interested candidates should visit the Job Opportunities section on the AIU website and submit a complete application comprising:
<ul>
<li>A current curriculum vitae</li>
<li>A cover letter (maximum 3 pages) addressing three specific questions: (1) Describe a campus digital transformation initiative you personally led what was the starting state, what did you build, and how do you measure its success? (2) Describe your most significant AI deployment in an institutional setting the problem it solved, the tools used, and the measurable outcome. (3) What is your 90-day plan for the CIO role at AIU, given the context described in this advertisement?</li>
<li>A brief technology leadership portfolio or case study (optional but encouraged) 2&ndash;4 pages demonstrating a specific transformation, platform implementation, or strategic technology decision you led</li>
<li>Contact details for three professional referees, at least two of whom directly supervised your CIO or senior IT leadership work</li></ul> 


Applications are reviewed on a rolling basis. The University reserves the right to close the search at any time. Only shortlisted candidates will be contacted. Shortlisted candidates will be invited for a structured interview process including a technology strategy presentation to the President and Senior Leadership Team. 
Submit applications via: https://aiu.edu.kw/careers/jobs 


The successful candidate is expected to commence employment at the earliest convenience.</div>

Chief Information Officer (CIO)

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