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business development manager physical security

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Join Us at the Forefront of Distribution! 
Who We Are: We are the business behind the world&rsquo;s brands. At Ingram Micro, we&rsquo;re redefining distribution and reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing! 
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally. 
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution. 
What You&rsquo;ll Do: As a Business Development Manager - Physical Security , you&rsquo;ll play a critical role in driving and improving vendor sales while meeting both vendor and company objectives and targets. Your key responsibilities will include:
<ul><li>Planning, strategizing and executing them along with the PMs assigned for the product.
</li><li>Research and study of Ingram Micro's position/market share per region/channel segment and share inputs to the PMs.
</li><li>Support the execution of Marketing Plan, working closely with marketing team for implementation and for measuring each event success rate.
</li><li>Suggest Reseller Programs for different Channel Segments to insure the right penetration and sales of different product segments to the right Reseller Segments for the assigned business.
</li><li>Generate sales pipeline and ensuring closures through negotiations and value propositions.
</li>Development of close relations with the vendor, channel at every level. 
<li>
</li></ul>What You Bring to the Role: We&rsquo;re looking for someone with:
<ul><li>A graduate degree with 5+ years of experience in IT sales/Business Development especially in Physical security .
</li><li>Experience working with IT system integrators and dealing with end-users.
</li><li>Enthusiasm and a results-driven mindset with a strong will to succeed.
</li><li>A self-starter, self-motivated, and a team player.
</li>A strong &lsquo;customer-first&rsquo; mentality, able to utilize relationships to drive results. 
<li>
</li></ul>Your Growth with Us: You will get a great opportunity to be part of the ambitious plans we have for growing one of the most important parts of our organization. We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses to increase your technical knowledge and expertise. You will also get the opportunity to work with passionate team members and stay connected as one family. 
#LI-SMR1</div>

Business Development Manager- Physical Security

Dubai Holding

<div>
 
 Established in 2004, Dubai Holding is a global investment company with investments in more than 34 countries and a combined workforce of nearly 45,000 individuals. In line with the vision of Dubai&rsquo;s leadership and economic diversification strategy, Dubai Holding companies have nurtured sectors, irrevocably transforming Dubai&rsquo;s socio-economic landscape and positioning Dubai as a diversified, globally integrated economy.
 
 
 Dubai Holding is committed to the diversification of Dubai&rsquo;s non-oil economy. Our portfolio, valued at over AED 280+ billion, spans 10 sectors, including real estate, hospitality, leisure &amp; entertainment, ICT, design, education, media, retail, manufacturing &amp; logistics, and science.
 
 
 
 
 
 
 For the Good of Tomorrow
 
 
 
 Dubai Holding is currently seeking a
 
 Senior Manager &ndash; Digital Services
 
 , reporting to the Director &ndash; Infrastructure Operations. The role holder is responsible for the strategy, delivery, and continuous evolution of the organisation's web platform ecosystem, spanning a portfolio of 100+ digital properties, enterprise API integrations, cloud-hosted web applications, and internal business automation solutions.
 
 
 The role holds end-to-end ownership of web platform operations across the organisation, orchestrating the combined capabilities of internal development teams, strategic third-party vendors, and emerging technologies to deliver secure, performant, and accessible digital experiences at scale.
 
 
 A core contributor to the group-wide digital strategy and technology roadmap, the role plays an integral role in shaping and executing the direction of the organization's web platform function &mdash; ensuring all solutions and initiatives are grounded in sound architectural principles, aligned to security, compliance, and governance requirements, and structured to deliver tangible business value.
 
 
 
 
 
 
 Key Accountabilities
 
 
 <ul>
 <li>
 Define and own the organization's web platform architecture strategy, ensuring all digital solutions are scalable, secure, and aligned to business objectives.
 </li>
 <li>
 Act as the senior solution architect across all web development initiatives, bridging the gap between business requirements and technical delivery.
 </li>
 <li>
 Oversee the full lifecycle management of web platform components, from planning, procurement, and development through to deployment and decommissioning, operating within defined budgets, risk appetites, and compliance frameworks.
 </li>
 <li>
 Take executive ownership of the availability, stability, performance, and compliance of all web platform services &mdash; including 100+ Web flow-managed digital properties, Azure-hosted web applications, and associated integration services &mdash; ensuring they remain fit for purpose and aligned with agreed service levels.
 </li>
 <li>
 Drive a proactive performance culture across the function, ensuring continuous monitoring, technical SEO and AEO optimization, analytics configuration, and resolution of platform issues before they impact the business or end-user experience.
 </li>
 <li>
 Provide 24/7 senior operational oversight for the digital portfolio, serving as the escalation point for critical incidents and urgent business requests, and applying deep technical expertise to rapidly coordinate resolution and minimize business impact.
 </li>
 <li>
 Serve as the organization's senior authority on web security and data protection, owning compliance with information security standards, proactively monitoring for vulnerabilities, and driving the implementation of security improvements across the entire digital portfolio.
 </li>
 <li>
 Champion rigorous standards for web accessibility, ensuring all digital properties meet WCAG compliance requirements, and embedding accessibility principles from design inception through to production delivery.
 </li>
 <li>
 Own and govern the organization's cookies consent framework across 100+ digital properties, overseeing technical implementation, monitoring ongoing compliance, and managing the strategic relationship with the cookies consent solution vendor.
 </li>
 <li>
 Ensure all web platform solutions adhere to data protection, information security, and accessibility standards &mdash; embedding required principles and design patterns from inception through to delivery.
 </li>
 <li>
 Design, build, and steward enterprise-grade API integrations &mdash; including Salesforce and custom microservices &mdash; applying best practices in REST API design, security, and documentation to ensure robust, maintainable, and scalable integration architecture.
 </li>
 <li>
 Lead the evaluation, onboarding, and governance of SaaS solutions and enterprise platforms &mdash; including enterprise contract and license management, user access management, and vendor relationships &mdash; ensuring all tools are adopted effectively and deliver measurable value.
 </li>
 <li>
 Manage and evolve the organization's internal Power Platform capability, overseeing the design and delivery of automation flows and applications.
 </li>
 <li>
 Develop and manage the web platform and digital operations budget in excess of $1M, balancing cost efficiency with operational excellence, and continuously identifying opportunities for financial optimization without compromising service quality or delivery capability.
 </li>
 <li>
 Build and maintain strong collaborative relationships with business, commercial, and marketing stakeholders, acting as a trusted technical consultant on new digital initiatives and providing expert guidance on platform capabilities, constraints, and opportunities.
 </li>
 <li>
 Lead and develop a multidisciplinary digital team &mdash; comprising web developers, operations manager, and microservices developer &mdash; setting clear direction, providing meaningful performance feedback, and creating pathways for professional growth and career development.
 </li>
 <li>
 Drive upskilling and continuous development initiatives within the team in line with the capability requirements and service priorities of the function.
 </li>
 <li>
 Foster a culture of technical excellence, innovation, and ownership within the team, encouraging experimentation with emerging technologies while maintaining delivery discipline and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Who We Are Looking For
 
 
 
 Proven experience in enterprise web platform management, digital operations, or a closely related discipline, with a minimum of 8 years in a leadership role overseeing multi-stakeholder digital environments.
 
 
 
 
 
 
 Education / Professional Certifications
 
 
 <ul>
 <li>
 Master's degree in computer science
 </li>
 <li>
 PRINCE2 Practitioner
 </li>
 <li>
 UX Management certification
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Front-end and full-stack development proficiency: HTML, CSS, JavaScript, TypeScript, Next.js, Astro, PHP
 </li>
 <li>
 Microsoft Azure platform knowledge, with hands-on experience in App Services, deployment pipelines, and Azure DevOps
 </li>
 <li>
 REST API design, development, and validation; experience building secure, production-grade integrations
 </li>
 <li>
 Low-code/no-code automation platforms: Power Apps, Power Automate, Zapier, Xano
 </li>
 <li>
 Database design and SQL; data engineering fundamentals
 </li>
 <li>
 Web Accessibility Standards (WCAG) and UX best practices
 </li>
 <li>
 Technical on-site SEO and AEO strategy and implementation
 </li>
 <li>
 Analytics and tracking: Google Analytics, Google Tag Manager, custom data layer configuration
 </li>
 <li>
 Webflow platform administration and development at enterprise scale
 </li>
 <li>
 DNS, networking fundamentals, and information security principles
 </li>
 <li>
 Version control and CI/CD workflows (Git)
 </li>
 <li>
 Figma and design-to-development collaboration
 </li>
 </ul>
 
 
 
 
 
 As much as we would be delighted to entertain all applicants, due to high volumes of applications only successful applicants will be contacted within 14 business days.
 
 
 
 
 This job description is not all inclusive. Dubai Holding reserves the right to amend this job description at any time. Dubai Holding is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
 
 
</div>

Senior Manager Digital Services

Kent

<div><div><div><div><div><div>Location</div></div><div>
Dubai, United Arab Emirates</div></div><div><div><div>
Category</div></div></div><div></div><div><div><div>
Date Published</div></div><div>
05/05/26</div></div><div><div><div>
Status</div></div><div>
Open</div></div></div></div><div><div><div>
About you:
 
Join us. Unleash your energy within.
 
 
If you have world-class ambitions to reach the stars while keeping your feet on the ground, we&rsquo;re the team for you. We've created a new breed of company &ndash; future-focused with reimagined ambition across all disciplines within the energy sector.
 
 
We love people who know their own potential and are not afraid to use it. We know that together, we&rsquo;re far more than the sum of our parts. So, we celebrate people who want to grow and develop as we work together on some of the largest projects on the energy world stage.
 
 
We are committed to our diverse and inclusive community &ndash; a place where we can all be ourselves, thrive and develop. From day one, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, and employee networks to support staff from different backgrounds.
 
 
As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and abilities.
 
 
We&rsquo;re a disability-friendly employer and can make adjustments to support you to perform at your best during the recruitment process.
 
 
Our purpose and beliefs:
 
As Kent, we&rsquo;re tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.
 
 
It&rsquo;s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:
 
 
We PLAY BIG
 
We thrive on EMOTIONAL AGILITY
 
We are FANATICAL ABOUT PERFORMANCE
 
We are built on INFINITE THINKING
 
 
Read more about the Purpose, Beliefs and Guiding Principles that drive us:
 
 
Our vision for Diversity, Inclusion and Belonging:
 
We recognise that diversity &amp; inclusion are catalysts for success. We&rsquo;re heightening awareness on the benefits of people diversity, diversity of experiences and diversity of our perspectives. Creating a culture of inclusivity where all employees feel a sense of belonging.
 
 
Our combined energy is fueled by different nationalities, across 6 continents and 24 countries. Our commitment is to celebrate character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability.
About the job: 
 
Kent is looking for a Global IT Security and Compliance Director will be responsible for developing, implementing, and monitoring a strategic, comprehensive enterprise cybersecurity and IT risk management program. The role will provide the vision and leadership necessary to manage the risk to the Kent and will ensure business alignment, effective governance, systems, integrity, and confidentiality.
As a key leader of Kent&rsquo;s CDIO office reporting directly to the Chief Digital and Information Officer the Global IT Security and Compliance Director, focuses on the governance, risk and compliance aspects of security within the business, The role holder shall further develop and maintain information security policies and processes, ensure appropriate technical cyber defence is in place and manage employee security awareness training. This role serves as a critical resource for employees and leaders regarding information security policy implementation, interpretation, and compliance. The roles assess and prioritises information security and cybersecurity risk across the organization, facilitates compliance with regulatory requirements and information security policies, and develops and reports on information security metrics monthly and maturity models.
The role is responsible for reducing information security and cybersecurity risk to Kent by helping to prioritize and drive remediation efforts throughout the organization through the following:<ul><li>
Acting as a strategic partner to digital, engineering, and delivery leaders to enable secure innovation while managing enterprise, technology, and operational risk.</li><li>
Establishing Cyber Strategy and roadmap</li><li>
Establishing and maintaining governance and compliance standards.</li><li>
Conducting risk assessments to identify vulnerabilities internally and within vendor or third-party supplier products.</li><li>
Creating, maintaining, communicating, and enforcing information security policies.</li><li>
Advising CDIO and senior executive leadership on risk management, including risk mitigation, risk reduction, risk transfer, the risk exception process and residual risk analysis.</li><li>
Working with technical teams to ensure adequate cyber protection.</li><li>
Measuring and driving maturity improvements, adoption and creating security roadmaps</li><li>
Chair Kent&rsquo;s security council</li><li>
Represent as futuristic though leader on secure adoption of new application and AI technologies</li></ul>
The role supports the CDIO and advisory external consultancy on the execution of the Information &amp; Cyber Security Strategy
Skills and Responsibilities:
 
Responsibilities: 
Governance and Compliance<ul><li>
Develops and owns overall security strategy.</li><li>
Owns and manages process for Incident Detection, Containment, Analysis and Response.</li><li>
Evaluates new cybersecurity threats and IT trends and develops effective security controls.</li><li>
Oversees development of security awareness programs.</li><li>
Evaluates potential security breaches, coordinates response, and recommends corrective actions.</li><li>
Define and report on information security metrics.</li><li>
Review technology architectures and ensure alignment with security best practices.</li><li>
Provide governance and oversight for the secure and responsible adoption of AI technologies, including data privacy and protection, model risk, ethical considerations, and compliance with emerging regulatory expectations.</li><li>
Oversee security governance for engineering platforms, automation tools, and system integrations, ensuring appropriate controls, access management, and resilience aligned to Kent&rsquo;s digital delivery model.</li><li>
Provide governance and oversight of secure application development practices, ensuring security is embedded across the full software development lifecycle and modern DevOps delivery models.</li><li>
Maintains current knowledge of industry and regulatory trends and developments for the enterprise technology.</li><li>
Develops and oversees effective disaster recovery and BCP policies and standards to align with company business continuity management program goals. Coordinates development of implementation plans and procedures to ensure business critical services are recovered in the event of disasters or other incidents, and provides direction, support and in-house consulting in these areas.</li><li>
Develops, implements and maintains a monthly security risk reporting framework for management teams and governance committees.</li><li>
Designs and documents technical, administrative, and physical controls to ensure the business demonstrates compliance, ensuring that Kent meets both the requirements and intent of its regulatory and compliance obligations.</li><li>
Prepares for and facilitates external audit examinations. Works closely with external auditors and ensures requests are completed timely.</li><li>
Creates and manages an information security program.</li></ul>
Information Security Risk Assessment<ul><li>
Identifies, analyses, evaluates, and documents information security risks and controls based on established risk criteria.</li><li>
Conducts security risk assessments of planned and installed information systems to identify vulnerabilities and risks. Recommends controls to mitigate security risks identified via risk assessment process.</li><li>
Communicates risk findings and recommendations that are clear and actionable by business stakeholders.</li></ul>
Security Policy Management and Workforce Training and Awareness<ul><li>
Supports workforce security activities including culture, awareness, and training.</li><li>
Facilitates collection of evidence to support investigations of possible security or policy violations.</li><li>
Analyses information security incidents in collaboration with other stakeholders.</li><li>
Coordinates remediation and awareness training.</li><li>
Researches, recommends, and contributes to information security polices, standards, and procedures.</li><li>
Assists with the lifecycle management of information security policies and supporting documents.</li><li>
Works with other organisational participants to implement information security policies.</li></ul>
Third-party Supplier and Vendor Risk Management<ul><li>
Performs third-party supplier risk assessments to ensure supply chain risk is managed throughout the supplier's lifecycle.</li><li>
Assesses and reports on the risks and benefits for the business as well as mandates for supplier compliance.</li><li>
Articulates results of the final assessments to business stakeholders, project sponsors, program managers, and other internal parties.</li>
Assists with review of information security sections within supplier and client contracts, identifies gaps, and recommends security and data privacy content to close gaps. 
<li>
 
</li></ul>In addition to the responsibilities listed herein, the employee may be required to perform other ad-hoc tasks as needed or directed by the supervisor or management. These tasks will be within the reasonable scope of the employee's skills, capabilities, and role within the organization. The intent of this provision is to allow for flexibility and adaptability in meeting the dynamic needs of the organization, ensuring that operational requirements can be met efficiently. All such tasks will be assigned considering the employee's current workload and with respect to their professional development.
Your knowledge/skills, education, and experience:
 
Knowledge/ Qualification/ Training/ Certification:<ul><li>
Bachelor&rsquo;s degree from an accredited institution, with degree preferred in Computer Science or Information technology systems security or related field. Master&rsquo;s degree preferred.</li></ul>
Communication:<ul><li>
Excellent command of the English language in both oral and written communication and skills.</li></ul> 
Behavior/ Core Competencies:<ul><li>
Minimum of ten (10) years within the last twelve (12) years of experience in the field related to the title of the position.</li><li>
Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP) Certification.</li><li>
Knowledge of Information technology infrastructure library (ITIL) (certification preferred) with respect to security administration and information technology governance in a multiplatform environment.</li><li>
Experience in establishing cybersecurity and risk metrics for reporting</li><li>
Strong Emotional Intelligence with demonstrated sustained leadership in a large organization involving multiple stakeholders.</li><li>
Demonstrated management skills, e.g. policy development and implementation, personnel administration, staff training and development. Demonstrated ability to work with diverse people; effective oral and written communication skills.</li>
Knowledge of Energy sector security requirements and regulations 
<li>
 
</li></ul>HSSEQ:<ul><li>
The Employee shall observe the Health, Safety, Sustainability, Environment and Quality rules of the Company; it&rsquo;s clients and the governing authorities of the host country.</li></ul>
Details about the role:
 
Location: UAE 
Relocation required: No 
Travel required: Yes 
Contract type: Permanent
 
Experience level: 10+ years</div></div></div></div><div></div>

Global Cyber Security and Compliance Director

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 
 
 Job Title:
 
 Cloud Business Development Manager &ndash; Web3 &amp; FinTech (Mandarin Required)
 
 
 
 Location:
 
 Dubai / Abu Dhabi, UAE (with frequent international travel)
 
 
 
 Experience:
 
 5-8 years
 
 
 
 
 
 
 Job Summary
 
 
 
 On behalf of Huawei, a world-renowned IT and Communications Company, We are hiring a high-energy and resilient Cloud Business Development Manager to drive cloud adoption within the rapidly evolving Web3 and FinTech ecosystem. Based in the UAE, you will be responsible for identifying, acquiring, and expanding strategic cloud clients, including Web3 platforms, digital asset infrastructure providers, payment companies, and FinTech institutions. You will work cross-functionally with product, solution architecture, legal, and delivery teams to design and sell cloud solutions that meet demanding performance, security, and compliance requirements.
 
 
 
 Professional fluency in Mandarin Chinese is mandatory
 
 for this role.
 
 
 
 Candidates from the Southeast Asia region are encouraged to apply
 
 , and frequent travel to Southeast Asia and Europe is a core requirement.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Sales &amp; Business Development:
 
 Identify, develop, and close cloud business opportunities within the Web3 and FinTech sectors.
 </li>
 <li>
 
 Client Relationship Management:
 
 Build and maintain senior-level relationships with founders, CTOs, CISOs, and key decision-makers.
 </li>
 <li>
 
 End-to-End Deal Management:
 
 Drive the full sales cycle from lead generation and solution positioning through commercial negotiation and contract execution.
 </li>
 <li>
 
 Solution Collaboration:
 
 Partner with solution architects and technical teams to design cloud architectures that support high concurrency, low latency, security, and regulatory requirements for Web3/FinTech workloads.
 </li>
 <li>
 
 Go-to-Market Strategy:
 
 Develop and execute targeted GTM strategies for cloud solutions aimed at Web3 and FinTech clients.
 </li>
 <li>
 
 Pipeline &amp; Revenue Management:
 
 Forecast, track, and report pipeline, revenue, and KPIs against assigned targets.
 </li>
 <li>
 
 Legal &amp; Compliance Coordination:
 
 Work closely with legal and compliance teams on contract discussions, regulatory considerations, and client onboarding.
 </li>
 <li>
 
 Market Intelligence:
 
 Continuously analyze market trends, competitor offerings, and client demands within the Web3 and FinTech cloud ecosystem.
 </li>
 <li>
 
 Global Travel:
 
 Travel frequently to engage clients and partners, primarily across Southeast Asia and Europe.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 
 Mandatory Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in IT, Cloud Computing, Computer Science, or a related field.
 </li>
 <li>
 
 5-8 years of experience
 
 in cloud sales, business development, or B2B technology sales.
 </li>
 <li>
 
 Proven experience engaging enterprise or high-growth technology clients.
 
 </li>
 <li>
 
 Professional fluency in English and Mandarin Chinese
 
 (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong ability to work under pressure, manage aggressive targets, and thrive in a fast-paced, high-growth environment.
 </li>
 <li>
 Willingness and ability to travel internationally on a regular basis.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 
 Experience selling cloud services to Web3 or FinTech companies
 
 (exchanges, payment platforms, wallets, or financial infrastructure providers).
 </li>
 <li>
 Solid understanding of cloud technologies (IaaS, PaaS, CDN, security, networking) and their application in Web3/FinTech scenarios.
 </li>
 <li>
 
 Proven track record of meeting or exceeding sales quotas
 
 in a competitive B2B environment.
 </li>
 <li>
 Strong understanding of compliance, data sovereignty, and regulatory considerations relevant to Web3/FinTech clients.
 </li>
 <li>
 Executive-level communication and presentation skills.
 </li>
 <li>
 Familiarity with
 
 Southeast Asia and European markets
 
 .
 </li>
 </ul>
 
 
</div>

Cloud Business Development Manager Web3 & FinTech (Chinese Speaker)

QIC UAE

<div>
 
 
 Job Summary:
 
 
 
 We are seeking an experienced
 
 IT Manager
 
 to lead and manage IT application services for QIC Group client requirements. The ideal candidate will be responsible for overseeing the end-to-end application lifecycle, ensuring seamless operations, effective team leadership, and robust vendor management.
 
 
 
 
 
 The role involves ensuring compliance with security standards, performance benchmarks, audit requirements, and regulatory guidelines, while also driving digital transformation and leading strategic digital initiatives across the organization. This includes enabling automation, improving customer experience, and leveraging emerging technologies to enhance business efficiency.
 
 
 
 
 
 The candidate will play a key role in identifying opportunities for processing digitization, innovation, and continuous improvement, ensuring alignment with business objectives and industry best practices. This position requires a strong techno-functional background, strategic mindset, and the ability to collaborate effectively with multiple stakeholders to drive operational excellence, innovation, and digital maturity.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Client &amp; Stakeholder Management:
 
 
 <ul>
 <li>
 Manage and oversee
 
 QIC Group client requirements
 
 , ensuring efficient service delivery and continuous improvement.
 </li>
 <li>
 Serve as the primary point of contact for QIC Group clients, addressing concerns and providing strategic IT solutions.
 </li>
 </ul>
 
 
 Application Lifecycle Management:
 
 
 <ul>
 <li>
 Oversee the complete
 
 lifecycle of IT applications
 
 , from planning and development to deployment, maintenance, and decommissioning.
 </li>
 <li>
 Ensure applications align with business goals and industry best practices.
 </li>
 </ul>
 
 
 Team Management:
 
 
 <ul>
 <li>
 Lead and manage a team of
 
 account managers, business analysts, and support staff
 
 .
 </li>
 <li>
 Foster a high-performance culture, ensuring team productivity and professional growth.
 </li>
 </ul>
 
 
 Requirement Analysis &amp; Business Collaboration:
 
 
 <ul>
 <li>
 Collaborate closely with business stakeholders to gather, analyze, and prioritize application requirements aligned with business objectives.
 </li>
 <li>
 Translate business needs into clear technical specifications, solution designs, and development roadmaps.
 </li>
 <li>
 Act as a bridge between business and IT, effectively translating technical and functional aspects of systems into business-friendly language.
 </li>
 <li>
 Enable business teams to maximize system utilization through guidance, support, and continuous engagement.
 </li>
 </ul>
 
 
 Vendor &amp; Partner Management:
 
 
 <ul>
 <li>
 Collaborate with Anoud Tech&rsquo;s product teams and external software vendors to ensure effective solution delivery and support.
 </li>
 <li>
 Manage vendor relationships to ensure optimal application performance, timely upgrades, and seamless system integration.
 </li>
 <li>
 Partner with business stakeholders and external partners&rsquo; IT teams to align and synchronize systems for smooth and efficient business processing.
 </li>
 </ul>
 
 
 Budget &amp; Financial Management:
 
 
 <ul>
 <li>
 Plan and manage the
 
 budget
 
 for application development, maintenance, and upgrades.
 </li>
 <li>
 Optimize costs while ensuring high-quality service delivery.
 </li>
 </ul>
 
 
 Quality Assurance &amp; Risk Management:
 
 
 <ul>
 <li>
 Implement and oversee quality assurance processes to ensure applications meet defined performance, reliability, and security standards.
 </li>
 <li>
 Identify, assess, and mitigate risks across application development, deployment, and maintenance phases.
 </li>
 <li>
 Ensure high availability and uptime of IT systems through proactive monitoring, incident management, and continuous improvement initiatives.
 </li>
 </ul>
 
 
 Performance Monitoring &amp; Optimization:
 
 
 <ul>
 <li>
 Monitor application performance, proactively identify bottlenecks, and implement necessary optimizations.
 </li>
 <li>
 Ensure high availability, scalability, and operational efficiency of IT applications.
 </li>
 <li>
 Implement industry-standard tools and modern methodologies for performance monitoring, tuning, and continuous optimization.
 </li>
 </ul>
 
 
 Security &amp; Compliance:
 
 
 <ul>
 <li>
 Ensure applications adhere to industry security standards, policies, and best practices.
 </li>
 <li>
 Collaborate with security teams to identify, mitigate vulnerabilities, and safeguard data integrity.
 </li>
 <li>
 Ensure the entire IT ecosystem (applications, infrastructure, and processes) complies with regulatory and audit requirements.
 </li>
 </ul>
 
 
 Digitalization &amp; Transformation:
 
 
 <ul>
 <li>
 Drive digital transformation of business processes in line with latest industry trends and market best practices.
 </li>
 <li>
 Ensure digital initiatives result in efficient, scalable, and customer-friendly applications.
 </li>
 <li>
 Identify opportunities for process automation, digitization, and optimization to improve turnaround time and reduce manual effort.
 </li>
 <li>
 Drive continuous innovation and improvement, ensuring systems evolve with changing business and customer needs.
 </li>
 <li>
 Ensure alignment of digital initiatives with business strategy, compliance requirements, and operational efficiency goals.
 </li>
 </ul>
 
 
 IT Service Management:
 
 
 <ul>
 <li>
 Oversee Incident, Problem, and Change Management processes to minimize downtime and business impact.
 </li>
 <li>
 Ensure adherence to Service Level Agreements (SLAs) and continuously improve service performance metrics.
 </li>
 <li>
 Establish service monitoring and reporting mechanisms to track system health and user experience.
 </li>
 <li>
 Drive root cause analysis (RCA) and implement preventive measures to reduce recurring issues.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s/Master&rsquo;s degree in
 
 Computer Science, IT, or a related field
 
 .
 </li>
 <li>
 
 Technical Experience: 15 years
 
 </li>
 <li>
 Strong knowledge of
 
 Application Lifecycle Management
 
 .
 </li>
 <li>
 Experience managing
 
 enterprise IT applications
 
 and large-scale IT projects.
 </li>
 <li>
 Expertise in
 
 vendor and stakeholder management
 
 .
 </li>
 <li>
 Knowledge of
 
 insurance domain
 
 (Life, Medical, and General Insurance) is highly preferred.
 </li>
 <li>
 Proficiency in
 
 ITSM tools, ITIL frameworks, and application monitoring tools
 
 .
 </li>
 <li>
 
 Soft Skills:
 
 </li>
 <li>
 Strong leadership, team management, and communication skills.
 </li>
 <li>
 Strategic thinking and decision-making abilities.
 </li>
 <li>
 Ability to work in a dynamic, fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience with
 
 Anoud Tech&rsquo;s products and insurance applications
 
 .
 </li>
 <li>
 Certifications in
 
 Project Management (PMP, PRINCE2)
 
 and
 
 ITIL Framework
 
 .
 </li>
 <li>
 Familiarity with
 
 cloud-based applications and DevOps methodologies
 
 .
 </li>
 </ul>
 
 
</div>

IT Manager

CHANEL

<div>
 Position based in Fashion &amp; WFJ Boutique, Mall of the Emirates.
 
 
 
 CONTEXT &amp; ENVIRONMENT
 
 
 
 
 CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context
 
 
 , the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion &amp; Watches &amp; Fine Jewelry Twin Boutique.
 
 
 
 
 Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.
 
 
 
 
 KEY PARTNERS:
 
 
 
 Reporting to the Boutique Director, the Operations Manager has several key partners:
 
 
 
 Internally:
 
 Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion &amp; WFJ Boutiques in UAE; Store Planning.
 
 
 
 Externally:
 
 Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector.
 
 
 
 IN THIS METIER, YOU ARE ENERGISED BY:
 
 
 
 
 Management of Back Office Team
 
 
 
 
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 Managing the Stock, Aftersales, Cash and Administration functions within the boutique.
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 Ensuring the team has a good understanding and deployment of the House&rsquo;s strategy.
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 Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions.
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 Motivating the team towards the achievement of their objectives via appraisals and follow-ups.
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 Defining the priority actions for your team&rsquo;s development and monitoring them.
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 Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization.
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 Collaborating with the boutique management to align all the retail teams with CHANEL&rsquo;s strategy.
 
 
 
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 </ul>
 
 Piloting the Business
 
 
 
 
 <ul>
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 Being a strategic partner to the Boutique Director.
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 Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans.
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 Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data.
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 Carrying out specific studies necessary for Boutique Management and being a force of proposal on complementary analysis in connection with the business and strategy.
 </li>
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 Working closely with the Boutique Management to facilitate buying decisions in collaboration with buying function in the Head Office through detailed analysis.
 </li>
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 Supervising inventory management, preparing the annual inventory and optimizing regular inventory process alongside the Stock Manager.
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 Managing the Aftersales operations in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards alongside the Aftersales Manager.
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 Ensuring appropriate scheduling of team members in line with legal and CHANEL requirements, and overseeing Police/Mall permits together with the Administration Supervisor.
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 Ensure that all cash procedures and guidelines are implemented and followed as per the standards with the support of the Cashier Manager.
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 Guaranteeing and setting up the necessary security devices and procedures for the boutique, goods and people.
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 Monitoring that boutique purchases remain within the allocated budget.
 
 
 
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 </ul>
 
 Being an Ambassador of the Brand
 
 
 
 
 <ul>
 <li>
 Contributing to projects and sharing the CHANEL vision with the team.
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 Representing the CHANEL standards in front of external bodies as well as with key individuals in Mall Management.
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 Ensuring the boutique&rsquo;s procedures and boutique Charter are implemented and respected.
 </li>
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 Using Chanel Brand Image as a filter in decision making.
 
 
 
 </li>
 </ul>
 
 KEY COMPETENCIES &amp; REQUIREMENTS:
 
 
 
 
 <ul>
 <li>
 Natural leadership and strong managerial skills.
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 Guarantor of exemplarity, accuracy and detail-oriented mindset.
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 Ability to adapt to an ever-changing environment and lead with excellent interpersonal skills.
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 Passion for projects and is a strong project leader.
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 Organized, rigorous and reliable.
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 Perceives change as an opportunity and remains objective in the face of uncertainty.
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 Curious and innovative with strong analytical skills and results oriented.
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 Sensitive to the Fashion environment and its products.
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 Mastery of MS Excel and digital tools.
 
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</div>

Operations Manager - MOE

Infotree Global Solutions

<div>
 
 Looking for candidates for the long term contract position of
 
 Support Account Manager
 
 based in Dubai.
 
 
 
 
 
 
 Your Career
 
 
 
 As a Support Account Managers (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the client's platform of products to ensure client is exceeding customer expectations. As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success. Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the client's security platform.
 
 
 
 
 
 
 
 
 
 Your Impact
 
 
 
 
 ● Provide leadership in the delivery of our high-touch, personalized support service to our customers.
 
 
 
 ● Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the client's platform.
 
 
 ● Develop an understanding of our customer&rsquo;s business and security priorities to provide technical best practice guidance and support.
 
 
 ● Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
 
 
 ● In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
 
 
 ● Deliver quarterly business reviews that communicate the value the customer is deriving from their client&rsquo;s investment.
 
 
 ● Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
 
 
 ● Understand how customers are using their products and provide best practices guidance in support of customer use cases and to increase their security posture.
 
 
 ● Deliver updates on product and feature enhancements.
 
 
 ● Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
 
 
 ● Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
 
 
 ● Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
 
 
 ● Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
 
 
 ● Invest in your continuous development by maintaining technical proficiency across the client platform.
 
 
 
 
 
 
 
 
 
 Your Experience
 
 
 
 
 ● 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
 
 
 
 
 ● 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
 
 
 
 
 ● Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
 
 
 
 ● Ability to translate business objectives into desired outcomes and deliver best practice guidance. ● Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
 
 
 ● Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
 
 
 ● Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
 
 
 ● Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
 
 
 ● Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms ● Positive, growth-oriented mindset
 
 
 ● Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
 
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Account Support Manager

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