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business operations manager, na key accounts Jobs in New York

business operations manager, na key accounts

client operations manager Jobs in New York

client operations manager

manager, operations

operations manager

business operations manager na key accounts

TikTok

Sales
<br><br>
Business Operations Manager, NA Key Accounts
<br><br>
Location
<br>:
<br><br>
New York
<br><br>
Employment Type
<br>:
<br><br>
Regular
<br><br>
Job Code
<br>:
<br><br>
A142973A
<br><br>
Responsibilities
<br><br>
<b>About the team:</b><br>
The Business Operations team drives efficiency, alignment, and execution across the Global Business Solutions organization, supporting NA Key Accounts, Agency and Product & Client Solutions departments. We combine strategic thinking with operational rigor to help these teams scale effectively, make data-driven decisions, and deliver impact through insights and tools needed to achieve their business goals.
<br><br>
<b>About the role:</b><br>
As a Business Operations Manager, you will report to the Director of Business Operations and play a key role in project and program management, supporting the NA Key Accounts department in achieving its business goals. You will turn complex information into actionable plans, manage projects that exceed stakeholder expectations, and deliver best-in-class service to both internal and external clients. The ideal candidate has a strong understanding of digital media and advertising (prior experience a plus) and is passionate about cross-functional program and project management. You thrive in fast-paced, ambiguous environments, are intellectually curious and creative, and are motivated by solving problems, collaborating across teams, and driving measurable impact.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Oversee the administrative and operational needs of the department</li>
<li>Track program progress using metrics and analytics, ensuring clear visibility on milestones, dependencies, and outcomes</li>
<li>Provide assistance to executives for organizing and executing key meetings and client engagements</li>
<li>Plan and execute all-hands and weekly team meetings including agenda planning, logistics, presentation content support</li>
<li>Provide logistics and procurement support for team functions, collaborative events across the sales organization</li>
<li>Manage team budget and quarterly budget allocation planning including the tracking of ongoing expenses across the department</li>
<li>Own and continuously improve the program execution framework, collaboration workflows, and tools. Constantly find ways to optimize the way we run programs in a data-driven manner.</li>
</ul>
Qualifications
<br><br>
<b>Minimum Qualifications:</b><br>
<ul>
<li>4+ years of program management experience in technical sales within a fast-paced, global team environment</li>
<li>Strong project management expertise with a proven track record of delivering projects in digital media and adtech product environments</li>
<li>Ability to define and measure success metrics, analyze results, communicate insights effectively, and iterate to optimize outcomes.</li>
<li>Ability to organize and present multiple sources of information in a structured and clear format. Detail oriented that can coordinate across multiple teams/countries.</li>
<li>Ability to adapt to shifting priorities and pivot plans to meet new requirements in a swift and agile manner</li>
<li>Excellent communication skills with the ability to lead conversation and facilitate conversations and discussions.</li>
<li>Strong interpersonal skills, with a proven ability to build relationships and manage projects across teams.</li>
</ul>
<b>Preferred Qualifications:</b><br>
<ul>
<li>Familiarity with TikTok's ad products, ad server platform, and ecosystem.</li>
<li>Experience driving complex initiatives with a focus on product adoption and revenue enablement.</li>
<li>Proven ability to map stakeholders and shape joint initiatives.</li>
</ul>
Job Information
<br><br>
【For Pay Transparency】Compensation Description (Annually)
<br><br>
The base salary range for this position in the selected city is $80000 - $177334 annually.
<br><br>
​
<br><br>
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
<br><br>
​
<br><br>
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
<br><br>
​
<br><br>
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
<br><br>
​
<br><br>
<b>For Los Angeles County (unincorporated) Candidates:</b><br>
​
<br><br>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
<br><br>
​
<br><br>
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
<br><br>
​
<br><br>
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
<br><br>
​
<br><br>
3. Exercising sound judgment.
<br><br>
​
<br><br>
About TikTok
<br><br>
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
<br><br>
​
<br><br>
Why Join Us
<br><br>
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
<br><br>
​
<br><br>
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
<br><br>
​
<br><br>
​
<br><br>
Diversity & Inclusion
<br><br>
​
<br><br>
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
<br><br>
​
<br><br>
TikTok Accommodation
<br><br>
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
<br><br>
https://tinyurl.com/RA-request

Business Operations Manager, NA Key Accounts

Citizen Watch America

<div>
 <p>
  <strong>
   SUMMARY
  </strong>
 </p>
 <p>
  The Manager, Demand Planning is responsible for all unit-based sales forecasting activities associated with accounts and products. This includes the alignment, input and maintenance of demand forecasting policies and parameters to generate an accurate forecast. Responsibilities include sales and inventory alignment with the Merchandise Financial Planning (MFP) team to achieve business KPIs. They will partner with the Allocation Analyst to ensure alignment between the sales forecast and the inventory distribution.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ESSENTIAL DUTIES AND RESPONSIBILITIES
  </strong>
  <em>
   include the following. Other duties may be assigned.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Incorporate business intelligence and data analytics to create an accurate demand forecast on a periodic basis for accounts, products, locations and items across pre-season and in-season timeframes.
  </li>
  <li>
   Develop demand forecasts at multiple levels of aggregation for various time horizons.
  </li>
  <li>
   Review historical sales trends, demand drivers, validate forecast data and develop statistical models for forecast accuracy.
  </li>
  <li>
   Coordinate with cross functional teams and Strategic Business Units (SBUs) to align on the forecast for major accounts and core categories.
  </li>
  <li>
   Reconcile the bottom-up demand forecast with the MFP top-down latest forecast. Communicate and align with cross-functional partners including the SBU teams on issues and recommendations
  </li>
  <li>
   Develop demand forecasts for owned retail locations and eCommerce, partner with the respective SBUs for alignment.
  </li>
  <li>
   Develop and foster working relationships with Merchandise Financial Planning, the SBU organizations and Merchandise Operations to communicate purchase order and flow projections.
  </li>
  <li>
   Use and maintain the Demand Planning software as the primary forecasting tool.
  </li>
  <li>
   Prepare materials and participate in the monthly demand forecasting reconciliation / consensus process.
  </li>
  <li>
   Develop processes and metrics to measure the effectiveness and accuracy of sales and inventory forecasting.
  </li>
  <li>
   Provide input and preparations for the following meetings as indicated by the business calendar
  </li>
  <li>
   Hindsight
  </li>
  <li>
   Budget
  </li>
  <li>
   Quarterly Forecast Review
  </li>
  <li>
   Monthly Demand forecast reconciliation meetings
  </li>
  <li>
   S&amp;OP Meeting
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS
  </strong>
 </p>
 <ul>
  <li>
   Demonstrated financial acumen, including the use of algorithms for forecasting
  </li>
  <li>
   Demonstrated ability to recommend solutions to problems
  </li>
  <li>
   Experience using allocation and replenishment systems are a plus
  </li>
  <li>
   Intellectual curiosity and excellent prioritization skills
  </li>
  <li>
   Proven ability to perform in a fast-paced environment.
  </li>
  <li>
   Able to build and maintain productive relationships with cross functional teams.
  </li>
  <li>
   Strong work ethic with a commitment to achieving targeted objectives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EDUCATION and/or EXPERIENCE
  </strong>
 </p>
 <p>
  Bachelor's degree with 4-6+ years of merchandise demand forecasting, financial analysis in a mid to large size company or equivalent combination of education and experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   EEOE
  </em>
 </p>
</div>


Demand Planner

City National Bank

<div><div><b>MANAGER OPERATIONS</b></div><div>
</div><div><b>WHAT IS THE OPPORTUNITY?</b></div><div>
The Operations Department Manager directly supports our clients, portfolio management team, and partners financial advisors. Responsibilities include the oversight of the movement of money in and out of the managed accounts, reviewing daily cash transactions and resolving retirement and custodian issues.</div><div>
</div><div><b>WHAT WILL YOU DO?</b></div><div><ul><li>
Manage and lead a team of analysts across all aspects of operations. This includes employee morale, HR issues, colleague development, planning, time management, and training. Escalate critical issue to management as needed.</li><li>
Oversee daily operations process. Assist operations team with any questions or problems that arise. Coordinate with Pershing on any outstanding issues. Work with Portfolio Management teams and Financial Advisors to solve any problems or complex issues that might arise.</li><li>
Oversee and develop the middle office team. Manage and lead the associates and foster the relationship between these associates and the portfolio manager teams.</li><li>
Review and approve all asset movement requests. Ensure all procedures have been followed and proper paperwork received, signatures, and client verifications. Verify all information has been input correctly in the system and approve so Pershing can process.</li><li>
Oversees the RMD process for the Pershing clients. Tracks all clients and makes sure any account that is required to take a distribution satisfies the requirement.</li><li>
Identify and establish new process/procedures to improve current operations and streamline activities.</li><li>
Build and strengthen relationships with vendors, custodians and internal/external partners.</li><li>
Contribute to ad hoc projects as they relate to both the operational aspect of client accounts and department-wide process improvement.</li><li>
Oversee proxy voting, corporate actions, margin details, source of funds reporting, IRS B Notices, and Private Investments.</li></ul></div><div>
</div><div><b>WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent</li><li>
5-7 years of experience in financial services</li><li>
2-3 years of experience in management capacity</li><li>
2 years of experience using Microsoft Office applications</li></ul><div>
</div><div><div><b>Additional Qualifications</b></div><ul><li>
Experience working in an operations or Client Services department for investment management firm.</li><li>
Excellent verbal/written communication skills in order to interact with all levels of firm's colleagues and clients required. Demonstrated use of effective sales and communication skills.</li><li>
Excellent interpersonal skills to interact effectively with all levels of business.</li><li>
Ability to multi-task and perform with a high degree of accuracy in a fast-paced, dynamic environment with heavy workloads and high call volumes.</li><li>
Proactively develop self to continuously improve knowledge, skills and credentials and communicate development needs to CN Rochdale Managers.</li><li>
Series licenses 7, 24 preferred</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $95,729 - $152,860 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div><div>
</div><div></div><div><div>#LI-DN1</div><div>
#CA-DN1</div></div></div></div>

Manager, Wealth Operations (Client Service/Asset Movement)

Richemont

<div>
 <em>
  At
 </em>
 <em>
  Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
  <br/>
  <br/>
 </em>
 <strong>
  Procurement Operations &amp; Sourcing Specialist
  <br/>
  <br/>
 </strong>
 Finance | New York, NY
 <br/>
 <br/>
 Reports to: Sr. Strategic Sourcing Manager
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The Procurement Operations &amp; Sourcing Specialist is a hybrid role responsible for ensuring efficient and effective procurement operations while also contributing to strategic sourcing activities. This position requires a detail-oriented individual with strong organizational and project management skills, as well as a foundational understanding of sourcing principles. The role will be focused on support the Sr. Sourcing Manager with all Sourcing strategy, initiatives, P2P compliance, as well as adhoc requests.
 <br/>
 <br/>
 <strong>
  Responsibilities
 </strong>
 (or Mission)
 <br/>
 <br/>
 <ul>
  <li>
   Procurement Excellence:
  </li>
  <li>
  </li>
  <ul>
   <li>
    Have a basic understanding of Procurement operations and tasks, with ability to act as back-up for team members as needed, including PO creation and vendor management transactions within SAP; Troubleshoot and resolve procurement-related issues.
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Ensure compliance with procurement policies and procedures by driving adoption and Group KPIs across Maisons; Lead the adherence and continuous improvement of procurement policy and processes to ensure a high level of compliance with a business focused approach
   </li>
   <li>
    Identify and implement process improvements to enhance procurement efficiency and effectiveness; Support the implementation and maintenance of procurement systems and tools.
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Prepare concise reports and presentations on procurement activities; Enabling data-driven decision-making by conducting data analysis and building reports that provide leadership with clear visibility into key procurement metrics, performance trends, and potential risks.
   </li>
   <li>
    Sourcing Support:
   </li>
   <ul>
    <li>
     Conduct market research to identify potential suppliers
    </li>
    <li>
     Support with spend analysis and assist in the development of sourcing strategies for specific categories; support creative, value-focused sourcing strategies in line with business needs
    </li>
    <li>
     Drive cost savings through competitive bidding and cost/contract negotiations
    </li>
   </ul>
  </ul>
 </ul>
 <li>
 </li>
 <ul>
  <li>
   Responsible for delivering cost savings/avoidance by leading RFQs (Requests for Quotation) and RFPs (Requests for Proposal) from beginning to end, including but not limited to briefing with stakeholders, facilitating supplier communications, scope development, proposal analysis, cost negotiations and driving vendor selection to completion
  </li>
  <li>
   Have a strong understanding of different types of contracts and their uses, along with common legal clauses; ability to negotiate basic commercial terms
  </li>
  <li>
   Support Maisons with Sourcing questions, guiding stakeholders through the process and supporting with vendor communications/business evaluations where improvement is needed
  </li>
  <li>
   Track market trends, supplier performance, and emerging technologies to continuously enhance sourcing strategy and partnerships.
  </li>
  <li>
   Support the implementation of sustainability objectives and good practices in collaboration with the Sourcing team as well as internal/external experts
  </li>
  <li>
   Adhoc Support:
  </li>
  <li>
   Support Sr. Manager, Sourcing in any and all Procurement and sourcing initiatives
  </li>
  <li>
   Support with Group/HQ requests as needed
  </li>
  <li>
   Support with project and system implementations; tooling enhancements and project planning
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.
  </li>
  <li>
   Minimum of 4 years of experience in Sourcing and procurement
  </li>
  <li>
   Basic understanding of sourcing principles and practices.
  </li>
  <li>
   Strong organizational and time management skills; must be a results-driven, with a strong capability to drive projects forward independently; excellent attention to detail
  </li>
  <li>
   Strong communication and interpersonal skills, with the ability to report upwards in a clear and concise manner; good relationship management to drive relationships with different Maison stakeholders
  </li>
  <li>
   Basic project management skills; must be able to influence
  </li>
  <li>
   Self-motivated problem solver, with ability to adapt to ever-changing landscape and requests between different Maisons
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Tools
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  </li>
  <li>
   Experience with procurement software/ERP systems (e.g., SAP, , Ariba, Oracle) is a plus.
  </li>
  <li>
   Must be able to be creative with existing tools, with interest to improve and bring new tools to the table for exploration
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Procurement Operations
  </li>
  <li>
   Purchase Order Processing
  </li>
  <li>
   Invoice Management
  </li>
  <li>
   Compliance
  </li>
  <li>
   Data Analysis
  </li>
  <li>
   Supplier Relationship Management
  </li>
  <li>
   Sourcing (Basic)
  </li>
  <li>
   Market Research
  </li>
  <li>
   Negotiation (Basic)
  </li>
  <li>
   Project Management (Basic)
  </li>
  <li>
   Communication
  </li>
  <li>
   Organization
   <br/>
   <br/>
  </li>
 </ul>
 Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
 <br/>
 <br/>
 <strong>
  EXPECTED SALARY RANGE: $90,000 &ndash; 100,000
  <br/>
  <br/>
 </strong>
 Salary will be negotiated based on relevant skills and experience.
 <br/>
 <br/>
 <strong>
  WE OFFER
  <br/>
  <br/>
 </strong>
 We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
 <br/>
 <br/>
 At Richemont, We Craft the Future
 <br/>
 <br/>
</div>


Procurement Operations & Sourcing Specialist

Research Foundation CUNY

<div><p>Job Description</p>
<div><h3 class="jobSectionHeader"><b>General Description</b></h3>
<div><p>The CUNY School of Medicine seeks a Program Manager &ndash; Fiscal and Research Operations with deep experience in fiscal management, research administration, and compliance oversight across higher education and healthcare settings.</p></div>
</div><div><h4 class="jobSectionHeader"><b>Other Duties</b></h4>
<div><p>Fiscal Oversight &amp; Grants Management</p>
<ul>
<li>Manages and monitors multi-million-dollar budgets, including accounts receivable, coding/charging, cash flow, P&amp;L, and grant allocations</li>
<li>Oversees full lifecycle of grants administration, including pre-award budget justifications, post-award tracking, expense certifications, and financial reporting</li>
<li>Conducts internal audits and ensures compliance with federal, state, and institutional regulations, including OMB Uniform Guidance and RF CUNY policies</li>
<li>Experienced with RF CUNY systems such as Contract Manager, Oracle, procurement, and effort reporting tools, ensuring accuracy and compliance in all transactions</li>
<li>Partners with principal investigators, program directors, and administrative staff to align spending with research and community health program goals</li>
<li>Prepares documentation for audits, renewals, and progress reports</li>
</ul>
<p>Research &amp; Program Operations</p>
<ul>
<li>Leads operational planning and execution of complex, multi-year research and community-based programs</li>
<li>Coordinates staffing, procurement, timelines, and workflows to ensure efficient program delivery</li>
<li>Maintains compliance with IRB, HIPAA, and institutional research protocols, while tracking deliverables and reporting progress to stakeholders</li>
<li>Develops and maintains databases and reporting systems to strengthen accuracy, efficiency, and data integrity</li>
</ul>
<p>Stakeholder &amp; Community Engagement</p>
<ul>
<li>Serves as liaison among faculty, funders, healthcare partners, and community-based organizations</li>
<li>Administers micro-grants and builds strong relationships with community stakeholders, ensuring accountability and transparency</li>
<li>Prepares and delivers financial and programmatic presentations for internal and external stakeholders</li>
<li>Organizes outreach activities, research meetings, and collaborative workshops that strengthen CSOM&rsquo;s mission of health equity and community engagement</li>
</ul>
<p>Team Leadership</p>
<ul>
<li>Supervises and mentors' staff, research personnel, and administrators, including hiring, training, and scheduling</li>
<li>Provides hands-on training in financial systems, compliance, and operational procedures</li>
<li>Fosters a collaborative, inclusive environment, drawing on leadership experience as both a fiscal manager and general manager</li>
<li>Other duties as assigned</li>
</ul></div></div><p></p><div><h4 class="jobSectionHeader"><b>Qualifications</b></h4>
<div><ul><li>Bachelor's degree in psychology with a concentration in Organizational Psychology, with a solid foundation in fiscal operations and research administration</li>
<li>More than 15 years of progressive experience in program management, finance, grants administration, and research operations across major institutions</li>
<li>Proficient in Microsoft Office (Excel, Access, Word, PowerPoint), with direct experience in RF CUNY systems including Contract Manager, Oracle, effort reporting, and procurement tools</li>
<li>Strong communicator with a track record of building partnerships across academia, healthcare, and community organizations</li>
<li>Demonstrated commitment to health equity, public service, and advancing research that benefits diverse communities</li>
<li>5 years of demonstrated experience managing the NIH Other Transaction Award Mechanism</li>
</ul></div></div><div><h4 class="jobSectionHeader"><b>RFCUNY Benefits</b></h4>
<b><i>RFCUNY Employee Benefits and Accruals</i></b>
</div><p></p><div><h4 class="jobSectionHeader"><b>About the Research Foundation</b></h4>
<div><p>The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY&rsquo;s research and sponsored programs. RFCUNY&rsquo;s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society&rsquo;s most pressing challenges.</p>
<p>RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY&rsquo;s research and sponsored programs.</p>
</div></div><p></p><div><h4 class="jobSectionHeader"><b>Equal Employment Opportunity Statement</b></h4>
<div>The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.</div></div></div>

Program Manager – Fiscal and Research Operations

Outreach

<div>
 <strong>
  About Outreach
  <br/>
  <br/>
 </strong>
 Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 The primary purpose of the
 <strong>
  Account Manager
 </strong>
 is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers, primarily in our
 <strong>
  Commercial segment
 </strong>
 . You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. Additionally you are responsible for driving platform adoption, assessing overall health of a customer&rsquo;s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. Your primary points of contact within existing customers will include both above the line contacts (CRO, COO, CEO, CFO, and CISO) as well as below the line contacts (System Administrators, GTM Leaders, Marketing/content, Revenue Operations, etc). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect you to act as trusted advisors to the Revenue Office for their customers and to provide guidance throughout the customer&rsquo;s journey
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Preference for hybrid (3x a week in office) based out (Seattle/ Atlanta/ New York). Will consider remote candidates as well.
 <br/>
 <br/>
 <strong>
  Your Daily Adventures Will Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage a high volume of accounts with proactive engagement to drive customer value and adoption.
  </li>
  <li>
   Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
  </li>
  <li>
   Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention.
  </li>
  <li>
   Build partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
  </li>
  <li>
   Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers
  </li>
  <li>
   Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary; this can range from product adoption, prioritization, or technical [handled directly or in partnership with internal teams]
  </li>
  <li>
   Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams, as needed.
  </li>
  <li>
   Engage with operations teams and multi-thread within accounts to reach key decision makers.
  </li>
  <li>
   Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless and high-quality implementation.
  </li>
  <li>
   Update and manage systems of record, including Outreach, Salesforce (SFDC), and other relevant tools, to ensure data accuracy and support effective client relationship management.
  </li>
  <li>
   Identify risks or barriers to client health, and provide targeted mitigation strategies to get the client &ldquo;back to green&rdquo;
  </li>
  <li>
   Forecast renewals and expansion pipeline with high level of accuracy using Outreach&rsquo;s forecast methodology.
  </li>
  <li>
   Act as the primary point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.
  </li>
  <li>
   Prioritize multiple projects at the same time, managing several internal / external stakeholders who have varying priorities ranging from business, technical, and organizational
  </li>
  <li>
   Stay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Vision Of You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a relevant field or the equivalent work experience
  </li>
  <li>
   At least two years of either sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment
  </li>
  <li>
   Ability to navigate complex networks within an organization
  </li>
  <li>
   Strong business acumen to drive transformation and customer outcomes with a complex software
  </li>
  <li>
   Experience demonstrating value realization in a product, platform, or service
  </li>
  <li>
   Negotiation skills
  </li>
  <li>
   Project management skills
  </li>
  <li>
   Effective problem-solving skills
  </li>
  <li>
   Effective time management and prioritization skills
  </li>
  <li>
   Ability to synthesize data from multiple sources to make a decision
  </li>
  <li>
   Have a deep understanding of sales operations, sales team strategies, methodologies and KPI&rsquo;s
  </li>
  <li>
   Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
  </li>
  <li>
   Ability to influence decisions without direct authority
  </li>
  <li>
   Strong financial acumen to be able to showcase metrics and potential ROI
  </li>
  <li>
   Ability to manage and navigate complex renewals and expansions sales cycles (up to 4 months)
  </li>
  <li>
   Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
  </li>
  <li>
   Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
  </li>
  <li>
   Effective active listening skills, with a desire to seek to understand
  </li>
  <li>
   Executive presence, strong interpersonal skills, strong emotional intelligence and empathy
  </li>
  <li>
   Team player with a high sense of drive and initiative to keep opportunities moving forward
   <br/>
   <br/>
  </li>
 </ul>
 Compensation for this role is a mix of a base salary and a variable component. The total compensation will range between $120,000 - $180,000 USD. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the size of the book of business being managed, candidate's skills, and qualifications. We have a location-based compensation structure; there may be a different range for candidates in other locations.
 <br/>
 <br/>
 <strong>
  Why You&rsquo;ll Love It Here
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible time off
  </li>
  <li>
   401k to help you save for the future
  </li>
  <li>
   Generous medical, dental, and vision coverage for full-time employees and their dependents
  </li>
  <li>
   A parental leave program that includes options for a paid night nurse, and a gradual return to work
  </li>
  <li>
   Infertility/ assisted reproductive services benefit
  </li>
  <li>
   Employee referral bonuses to encourage the addition of great new people to the team
  </li>
  <li>
   Snacks and beverages in the Office, along with fun events to celebrate
  </li>
  <li>
   Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  <br/>
  <br/>
 </em>
 <em>
  <strong>
   Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
   <br/>
   <br/>
  </strong>
 </em>
</div>


Account Manager

<div></div><div><div><div>White Plains</div>
</div><div><div>NY - New York
</div></div><div><div>Logistics, Transportation,Warehousing, Supply Chain
</div></div><div><p><b>Job Description</b></p>
<div><b>Senior Operations Manager - Dry Bulk - White Plains, NY</b><br>
Global Ocean Freight-ADM Shipping<br>
This is a full time, exempt level position.<br>
<br>
<b>Position Summary and Responsibilities:</b><br>
The Global Ocean Freight department (GOF) is responsible for overseeing the day to day voyage management of dry bulk vessels. Primary customers include internal ADM counterparts and destinations. The department serves as a liaison between the vessel owner and cargo receivers and handles all aspects of the ocean freight business. The group takes operational responsibility of vessels and cargoes controlled by ADM on a global basis.<br>
The ideal candidate will be engaged in gaining a broad overview of all facets of the ocean freight business. This will include, but is not limited to, working in vessel operations, following the loading and discharge of bulk cargoes, initiating freight payments, claims handling, calculating laytime, and settlement of freight accounts. Additional duties consist of port agency appointments, voyage optimization and performance monitoring, and liaising between various internal departments globally.<br>
<br>
As a Senior Operations Manager, the candidate must be able to mentor, develop and implement procedures for a growing team. In addition to day to day activities, the candidate is expected to lead and participate with Global Ocean Freight initiatives and projects, which require risk mitigation, asset management and cost avoidance solutions.<br>
<br>
<b>Required Skills:</b><ul><li>
Excellent verbal and written communication skills. Must be able to professionally communicate with internal customers and outside brokers and agents.</li><li>
Ability to communicate with all levels within the organization including senior management and global destinations</li><li>
Coach/Mentor trainees and junior operators</li><li>
Distribute Fleet to Vessel operators in the absence of upper management</li><li>
Proficient knowledge of Microsoft Office Suite</li><li>
Ability to problem solve and think outside of the box</li><li>
Limited night and weekend availability to handle any issues that may arise</li><li>
Works well within a dynamic group environment</li><li>
Critical thinker with proven track record of problem solving</li><li>
Independent decision making</li><li>
Able to cultivate and grow strong and beneficial business relationships</li><li>
A positive attitude and continuous improvement of skillsets</li><li>
Speaks/writes English fluently</li><li>
Ability to manage 7-10 vessels and execute daily commercial operations</li><li>
Proven track record of implementing and creating SOP for operational efficiencies</li><li>
Responsible for handling and settling of complex disputes and claims</li><li>
Responsible for coordinating complex stow plans with chartering, trade and vessel command</li><li>
Responsible for calculating optimal speed and consumption with voyage optimization efforts</li><li>
Monitor fleet performance</li><li>
Ability to negotiate vendor contracts and discounts</li><li>
Ability to be the project manager on various shipping projects</li><li>
Supervision of fleet compliance with company policy and industry regulations</li></ul><b>
Experience and Education Requirements:</b><ul><li>
Bachelor&rsquo;s degree</li><li>
Deck License with time at sea is a plus</li><li>
Previous management experience is a plus</li><li>
Maritime background and prior sailing experience is preferred</li><li>
Minimum 15+ years&rsquo; experience operating dry bulk vessels</li><li>
Prior experience with voyage management systems such as IMOS, Softmar</li><li>
Prior experience with DA DESK</li><li>
Previous experience with Sea Cargo Charter and Scope 3 Emission reduction efforts is preferred</li><li>
Prior experience with bunker purchasing</li><li>
Knowledge and experience with Maritime regulations</li><li>
Experience with operating multiple commodities; major and minor bunker cargoes</li><li>
Experience cleaning cargo holds with managing expectations for loading next cargo</li></ul><b>
Our Offer:</b><ul><li>
Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment.</li><li>
Room for innovative thinking and growth with the possibility to manage your own career path.</li><li>
A company culture that promotes continuous learning and diversity.</li><li>
Excellent career opportunities in a world-leading agricultural and nutrition company.</li></ul>
Excited about this role but don&rsquo;t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.<br>
<br>
ADM requires the successful completion of a background check.<br>
<br>
REF:100529BR</div>
</div><p></p><div><div>Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
<br>
<br>
If hired, employees will be in an &ldquo;at-will position&rdquo; and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
<br>
<br>
The pay range for this position is expected to be between:</div>
</div><p></p><div><div>$148,000 - $230,700.00</div>
</div><div><p><b>Salaried Incentive Plan</b></p>
<div>The total compensation package for this position will also include annual bonus and a long-term incentive plan
</div></div><p></p><div><div><b>Benefits and Perks</b>
<br>
<br>
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
<br>
<ul><li><b>Physical wellness</b> &ndash; medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).</li>
<li><b>Financial wellness</b> &ndash; flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers&rsquo; compensation, legal assistance, identity theft protection.</li>
<li><b>Mental and social wellness</b> &ndash; Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).</li></ul>
Additional benefits include:
<br>
<ul><li>Paid time off including paid holidays.</li>
<li>Adoption assistance and paid maternity and parental leave.</li>
<li>Tuition assistance.</li>
<li>Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.</li></ul><ul><li>Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.</li></ul></div>
</div><p></p><div><div><b>#IncludingYou</b><br>
<br>
Diversity, equity, inclusion and belonging are cornerstones of ADM&rsquo;s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments &mdash; environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.<br>
<br>
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law</div>
</div><p></p><div><div><b>About ADM</b>
<br>
<br>
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We&rsquo;re a global leader in human and animal nutrition and the world&rsquo;s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.</div>
</div><div><p><b>Req/Job ID</b></p>
<div>100529BR</div>
</div><p></p><div><div>#LI-Onsite
</div></div><div><p><b>Ref ID</b></p>
<div>#LI-JW1</div></div></div>

Senior Operations Manager - Dry Bulk - White Plains, NY

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