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account manager

adMarketplace

<div><h5 class="jobSectionHeader">Who We Are</h5>
adMarketplace is the largest global marketplace for Native Search advertising. For over 25 years, we&rsquo;ve connected brands with consumers at the moment they express commercial intent beyond legacy search engines. 
 
Today, our Native Search solutions are exclusively integrated across next-generation platforms where discovery happens, including web browsers, Buy Now Pay Later apps, and AI chat surfaces. Powered by vector search technology, our platform delivers relevant text and product ads that match consumers with the brands, products, and offers they&rsquo;re actively seeking. 
 
Our award-winning culture is grounded in the principles of Curiosity, Collaboration, Creative Conflict, Commitment, and Competitiveness &ndash; our 5Cs. These values drive us to turn complexity into clarity and create measurable value for consumers, advertisers, and publishers alike.<h5 class="jobSectionHeader">
The Role</h5>
As a Technical Account Manager at adMarketplace, you will consistently deliver seamless, high-performing publisher integrations and serve as the trusted technical partner for assigned accounts &mdash; driving monetization outcomes, integration quality, and publisher satisfaction.
What You&rsquo;ll Do:<ul><li>
Serve as the primary technical point of contact and trusted advisor for assigned publisher accounts, owning the post-sales technical relationship and ensuring alignment between publisher objectives, technical requirements, and product roadmaps.</li><li>
Lead end-to-end integrations from discovery and requirements gathering through implementation, launch, optimization, upgrades, and migrations.</li><li>
Define and validate endpoint logic, placement configurations, reporting and data requirements, and overall launch readiness.</li><li>
Partner cross-functionally with Solutions Engineering, Business Development, Product, Engineering, Analytics, and Operations teams to architect, launch, and support scalable publisher solutions.</li><li>
Own technical operations for assigned accounts, including QA, integration audits, endpoint reviews, compliance checks, and post-launch validation at key milestones.</li><li>
Monitor integration health, traffic quality, reporting accuracy, and performance, proactively identifying opportunities to improve monetization, operational efficiency, and implementation quality.</li><li>
Lead technical troubleshooting and escalations, coordinating cross-functional resolution efforts and serving as the technical owner during high-priority incidents impacting publisher performance or revenue.</li><li>
Configure, maintain, and optimize publisher reporting solutions; investigate data discrepancies; leverage SQL and analytics to validate integrations, identify trends, and deliver actionable recommendations.</li><li>
Develop and maintain integration documentation, implementation guides, and best practices, and clearly communicate complex technical concepts to both technical and non-technical stakeholders.</li></ul>
Qualifications:<ul><li>
3+ years of experience in Technical Account Management, Solutions Engineering, Integration Consulting, Customer Success Engineering, Ad Operations, or a similar client-facing technical role within digital advertising or ad tech.</li><li>
Strong understanding of APIs, databases, system architecture, and web technologies.</li><li>
Experience managing technical integrations and supporting external customers or partners.</li><li>
Proficiency with SQL and data analysis.</li><li>
Working knowledge of JavaScript, HTML, JSON, and XML.</li><li>
Strong troubleshooting and problem-solving skills with the ability to independently investigate complex issues.</li><li>
Excellent written, verbal, and presentation skills.</li><li>
Proven ability to manage multiple projects and priorities simultaneously in a fast-paced environment.</li><li>
Strong attention to detail and commitment to delivering high-quality outcomes.</li><li>
Self-starter with a strong sense of ownership and accountability.</li></ul>
Compensation Range: $105,000 - $125,000 + bonus</div>

Technical Account Manager

SalesEdge Solutions

<div>
 
 
 
 Job description:
 
 
 
 About Us:
 
 
 We're helping HVAC, plumbing, and mechanical contractors modernize the way they estimate, bid, and win work. Our software empowers construction professionals with better tools, better data, and better workflows, helping them become more efficient and more profitable.
 
 
 We're looking for a&nbsp;Customer Success Manager&nbsp;who understands the realities of the construction industry and can become a trusted advisor to our customers. This role is ideal for someone with hands-on MEP experience who wants to transition into construction technology while helping customers achieve measurable business outcomes.
 
 
 
 
 
 Position Overview:
 
 
 As a Customer Success Manager, you will serve as the primary day-to-day partner for a portfolio of customers. You'll help contractors, estimators, engineers, and operations leaders maximize the value of our software while building strong, long-term relationships.
 
 
 Success in this role requires a unique combination of industry expertise, business acumen, and customer-first thinking. Customers should view you as both a trusted industry expert and a strategic advisor who understands their business challenges and helps them achieve their goals.
 
 
 
 
 
 What You'll Do:
 
 <ul>
 <li>
 Manage and grow a portfolio of customer accounts throughout the customer lifecycle.
 </li>
 <li>
 Build strong relationships with key stakeholders, including estimators, project managers, engineers, operations leaders, and company owners.
 </li>
 <li>
 Conduct regular business reviews to ensure customers are achieving success and realizing value from the platform.
 </li>
 <li>
 Identify opportunities to improve adoption, engagement, and customer outcomes.
 </li>
 <li>
 Serve as the customer's advocate internally, partnering with Product, Support, Sales, and Implementation teams.
 </li>
 <li>
 Proactively monitor account health and address potential risks before they become issues.
 </li>
 <li>
 Help customers optimize estimating, takeoff, bid management, and operational workflows using our software.
 </li>
 <li>
 Drive customer retention, expansion, and long-term satisfaction.
 </li>
 <li>
 Maintain detailed account plans and success strategies for key customers.
 </li>
 <li>
 Travel to customer sites as needed to strengthen relationships and support strategic initiatives.
 </li>
 </ul>
 
 
 
 
 What We're Looking For:
 
 
 Required Qualifications:
 
 <ul>
 <li>
 HVAC, plumbing, mechanical, engineering, or MEP industry background.
 </li>
 <li>
 Minimum 2 years of experience working at an MEP contractor, engineering firm, or manufacturer representative organization.
 </li>
 <li>
 Hands-on experience with estimating, takeoffs, blueprint review, and bid management.
 </li>
 <li>
 Working knowledge of Bluebeam, On-Screen Takeoff (OST), or similar blueprint and construction document software.
 </li>
 <li>
 Exceptional communication and relationship-building skills.
 </li>
 <li>
 Strong customer focus with a passion for helping clients succeed.
 </li>
 <li>
 Ability to manage multiple customer relationships and priorities simultaneously.
 </li>
 <li>
 Strong business acumen with the ability to understand customer goals, challenges, and growth opportunities.
 </li>
 <li>
 Comfortable traveling 25&ndash;50% as needed.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 <ul>
 <li>
 Experience in Customer Success, Account Management, Project Management, Consulting, or Customer Support.
 </li>
 <li>
 Experience working with SaaS or construction technology solutions.
 </li>
 <li>
 Familiarity with customer success metrics, account planning, and retention strategies.
 </li>
 </ul>
 
 
 
 
 Who You Are:
 
 <ul>
 <li>
 A construction professional who wants to help drive technology adoption across the industry.
 </li>
 <li>
 Someone who can quickly earn credibility with contractors, estimators, engineers, and business owners.
 </li>
 <li>
 Naturally curious about how customers operate and how they can improve.
 </li>
 <li>
 Customer-obsessed and committed to delivering exceptional experiences.
 </li>
 <li>
 A strong communicator who can build trust at every level of an organization.
 </li>
 <li>
 Driven, ambitious, and eager to learn how to manage and grow a meaningful book of business.
 </li>
 <li>
 Loyal, accountable, and willing to go above and beyond to help customers succeed.
 </li>
 <li>
 Excited about the opportunity to build a long-term career in construction technology.
 </li>
 </ul>
 
 
 
 
 Why Join Us:
 
 <ul>
 <li>
 Help shape the future of the construction industry.
 </li>
 <li>
 Partner directly with leading contractors and engineering firms across the country.
 </li>
 <li>
 Join a fast-growing technology company with significant career growth opportunities.
 </li>
 <li>
 Competitive compensation, benefits, and travel opportunities.
 </li>
 <li>
 Make a direct impact on customer success, retention, and company growth.
 </li>
 </ul>
 
 If you're passionate about construction, enjoy building relationships, and want to help customers embrace the next generation of technology, we'd love to hear from you.
 
 
 
 
 
 
 Pay:&nbsp;$120,000.00-$150,000.00 per year
 
 
</div>

Customer Success Manager

McKesson

<div><h2 class="jobSectionHeader">Field Reimbursement Manager</h2>
Remote - New York Job ID JR0149467 Category Field Reimbursement Post Date Jun. 23, 2026<div>
</div><div></div><div>McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve &ndash; we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow&rsquo;s health today, we want to hear from you.
<div><div>The Field Reimbursement Manager (FRM) is responsible for managing an assigned territory focused on supporting Reimbursement and Patient services by providing assistance with patient reimbursement challenges for a specific drug (including Benefit Investigation, Prior Authorization, Claims Assistance, and Appeals) and educating the office on Payer landscape and services available through both remote interaction and on-site training. This position is client-facing and customer-facing and requires the ability to build relationships with physician offices as well as manufacturer representatives to effectively deliver services based on customer specific preferences. The Field Reimbursement Manager works independently in a fast paced, highly visible environment as well as collaboratively with the internal program hub support services to ensure all customer needs are met. FRM will frequently interact via telephone with providers and internal staff to arrange site visits, Manufacturer trainings, and educational training venues. Must have a solid working knowledge of Medicare and Commercial insurance plans and benefit structures in order to relay detailed benefit information and maximize the customer experience. Position will require travel, project management and/or account coordination based on client expectation.</div>
</div><div>Key Responsibilities:
<ul><li>Provide on-site and on-demand education (including Lunch and Learns or Dinner presentations) for the office staff in regard to Reimbursement challenges and support services that are available. Office interaction will include education and reimbursement support. On-site/virtual interactions will average 15 per week. These activities are recorded in FRM CRM daily with reporting to manager weekly.
</li><li>Educate on Benefit Investigation, Prior Authorization Process, Support Center Services, Medicare and Commercial coverage and patient communication streams. Monthly activity reporting captures educational topics at FRM level reportable to client based on client expectation. This trended data is also reported quarterly to client.
</li><li>Reimbursement Support on Case management, billing and coding updates, appropriate claims submission, Specialty Pharmacy, Medical Benefit Interpretation, understanding medical necessity, claims and appeal assistance, information related to co-pay assistance and patient assistance programs. FRM will collaborate with case manager on average of 4/month and ad hoc as needed for escalations. These interactions are tracked in FRM CRM and hub system.
</li><li>Responsible for setting up appointments and completing outbound calls to targeted offices. Assist in completing backlog casework. Additional day-to-day in-office work. Interface with physicians and manufacturer representatives to obtain and provide patient and provider specific information. All FRM interactions/activities are tracked in FRM CRM which are reportable to management and client.
</li><li>Monitor program performance for physicians and manufacturer representatives in accordance with expectations. Territory performance will be monitored via FRM CRM dashboard daily. Trending results will be identified through quarterly reporting. Additionally, clients have the option to survey customers on program performance.
</li><li>Research and compile provider / manufacturer representative specific information for reimbursement database. (Includes account profiles) FRM will create a facility database on each new provider in FRM CRM. All interactions/activities are built utilizing this database.
</li></ul>Minimum Job Qualifications &ndash;
<ul><li>4-year degree in related field or equivalent experience
</li><li>4+ years of healthcare related reimbursement experience 
</li></ul> 
Business Experience &ndash;
<ul><li>Strong medical reimbursement experience with Buy &amp; Bill and/or Specialty Pharmacy.
</li><li>Experience supporting oncology products preferred
</li><li>Experience in the healthcare industry including, but not limited to insurance verification, prior authorizations, and/or claim adjudication, physician&rsquo;s office or clinics.
</li><li>Must have Medicare and commercial insurance coverage experience.
</li><li>Must be able to deliver and document benefit investigation outcomes and relay status reports on a regular basis.
</li><li>Proven presentation skills and experience
</li><li>Proven ability to effectively handle multiple priorities and excellent organizational skills
</li><li>Strong Computer literacy to include PowerPoint and Web Meeting experience
</li></ul>Specialized Knowledge/Skills &ndash;
<ul><li>Previous field experience, a plus
</li><li>Previous experience with specialty pharmacy a plus
</li><li>Account management experience, a plus
</li><li>Excellent Interpersonal skills.
</li><li>Excellent written and oral communication skills
</li><li>Problem solving and decision-making skills
</li></ul></div>Travel Requirements
Must reside in territory:
<div>ALBANY, NY
POUGHKEEPSIE, NY
YORKTOWN HEIGHTS, NY
MIDDLETOWN, NY 
</div> 
Must be able to travel 60% (3 days a week) via automobile or plane
 
Must have a valid driver's license with a clean driving record/ MVR
Physical Requirements (Lifting, standing, etc.) &ndash;
Possible long periods of sitting and/or keyboard work. General office demands. 
 
 
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, (opens in new window)
Our Base Pay Range for this position
$88,300 - $147,100
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson&rsquo;s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
 
 
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. 
 
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com (opens in new window).
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson&rsquo;s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity (opens in new window) page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com (opens in new window) or (Canada) Accessibility@mckesson.ca (opens in new window). Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!</div></div>

Field Reimbursement Manager

QuidelOrtho Corporation

<div><h2 class="jobSectionHeader">The Opportunity 
</h2>QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most &ndash; home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
<h2 class="jobSectionHeader">The Role
</h2>At QuidelOrtho , we&rsquo;re advancing the power of diagnostics for a healthier future for all . Join our mission as our next Strategic Account Executive in the Northeast Region. The Strategic Account Executive (SAE) is the key customer-facing contact, responsible to develop, maintain, and expand current customer business along with new business opportunities among assigned Integrated Delivery Networks (IDNs) within the region. The SAE is the point of contact for Regional Integrated Delivery Networks and drives customer solutions leveraging the entire QuidelOrtho portfolio of products. Manages and leverages targeted opportunities within a region to drive continuous growth and profitability for QuidelOrtho Corporation. Leads and guides a cross collaborative team on account specific strategies to include overall management of the account in maintenance and growth strategies. This is a field based position supporting and located within the Northeast Region which includes New York, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine .
<h2 class="jobSectionHeader">The Responsibilities
</h2><ul><li>Achieves sales and profitability goals with each targeted customer
</li><li>Establishes productive, professional relationships with key decision-makers and influencers at multiple levels with targeted customers including C-suite, laboratory leadership, Accounts Payable leaders, and technical buyers
</li><li>Proactively assesses, clarifies, and validates customer needs on an on-going basis, influences and addresses customer expectations
</li><li>Coordinates the involvement of Account Managers in the region, Specialty Sales, Marketing, Customer Support, Commercial Operations, Finance, and other company personnel to drive system solutions that meet account performance objectives
</li><li>Proactively leads internal strategic account planning process through the development of market share objectives, financial targets, action plans, and critical milestones for quarterly, annual, and three-year horizon targets
</li><li>Proactively communicates with Regional Sales Directors to provide both positive and constructive feedback on Account Manager sales behaviors and activities
</li><li>Conveys timely information to the Regional Sales Director, Specialty Sales, Marketing, Sales Operations and others on field sales activities, events, changes, and trends to maximize sales, revenue, and marketing opportunities
</li><li>Leads account strategies without authority and leverages opportunities through working with others through organized updates and check ins in growing and developing the business across complex IDN systems
</li><li>Represents and sells the entire QuidelOrtho portfolio to all stakeholders acting as the brand ambassador to targeted clients within the region
</li><li>Develops and maintains the sales forecast, current, accurate, and complete account and contact information, and records activity for targeted accounts in the CRM
</li><li>Provides timely reports on all field sales activity, market events or changes that affect business, market research and customer information to maximize sales and marketing opportunities
</li><li>Manages expense budget within guidelines to ensure return on investment
</li><li>Carries out duties in compliance with established business policies and in accordance with QuidelOrtho&rsquo;s values
</li><li>Perform other work-related duties as assigned
</li></ul><h2 class="jobSectionHeader">The Individual
</h2>Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
Required :
<ul><li>Education: Bachelor&rsquo;s degree in business or equivalent experience
</li><li>Experience: A minimum of 5 years successful sales experience
</li><li>Proven record of accomplishment with demonstrated ability to manage a geographic territory successfully
</li><li>Strategic thinking skills and ability to translate strategies into executable tactical action plans
</li><li>Ability to lead without authority and create followership to drive strategy in regional Integrated Delivery Networks and / or complex accounts in the acute and POL settings
</li><li>Proven ability to develop consultative business relationships while interacting at all levels within complex, matrixed organizations
</li><li>Ability to utilize superior QuidelOrtho and competitive product knowledge, job knowledge and understanding of the industry to close business
</li><li>Solid understanding of internal departments and procedures, i.e., Finance, Quality and Marketing, has visibility within the Corporation as a solid sales resource and leverages internal relationships to drive commercial results for QuidelOrtho and meet customer needs
</li><li>Knowledge of reimbursement in states across the region and capacity to implement strategies based on that knowledge
</li><li>Demonstrated ability to successfully manage a favorable ROI on programs and expense budgets
</li><li>Ability to analyze financial data and generate logical strategies and plans based on analysis
</li><li>Computer proficiency in Word and Excel, PowerPoint
</li><li>Strong presentation and negotiation skills
</li><li>Solid communication skills &ndash; written and verbal
</li><li>Ability to work autonomously and promote and facilitate a team effort to drive system closes
</li><li>Ability to think strategically and bring a high level of creativity to the organization
</li><li>A positive attitude demonstrated during company functions and public events to encourage team camaraderie and enthusiasm for growth in market share and revenue
</li><li>Ability to uphold and support individual and company values
</li><li>High degree of ethics and professionalism while interacting with customers, vendors and co- workers
</li><li>Travel: Up to 70% domestic overnight travel
</li><li>This position is not currently eligible for visa sponsorship.
</li></ul>Preferred:
<ul><li>MBA
</li><li>Experience with distributor sales, hospital sales, and/or national accounts
</li><li>Experience in the medical device/diagnostic market
</li></ul><h2 class="jobSectionHeader">The Key Working Relationships
</h2>Internal Partners:
<ul><li>Field Sales: Provides leadership in representing and driving account strategy, corporate goals and values. Provides thorough and timely communication to sales leadership and internal departments regarding field issues, products and competition; offers suggestions and solutions. Works with other members of Commercial team to maximize revenue and profitability in targeted IDN customers and complex accounts. Demonstrates corporate values
</li><li>QuidelOrtho Management: Interacts with Sales Leadership, Specialty Sales, Sales Administration, and Distribution to maximize achievement of corporate goals, and interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)
</li></ul>External Partners:
<ul><li>Customers: Acts as brand ambassador to targeted customers
</li><li>Distribution Partners: Coordinates and drives efforts of distribution to achieve QuidelOrtho goals where required in targeted systems
</li></ul><h2 class="jobSectionHeader">The Work Environment
</h2>Typical outside sales environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Must maintain a valid driver&rsquo;s license and must maintain an automobile suitable for travel to customer sites, airport, etc. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone.
<h2 class="jobSectionHeader">The Physical Demands
</h2>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Must be physically able to travel up to 70%. Travel includes airplane, train, automobile, and overnights. Must be able to lift up to 25 pounds.
<h2 class="jobSectionHeader">Salary Transparency
</h2>The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $117,000 to $153,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
<h2 class="jobSectionHeader">Equal Opportunity
</h2>QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com .
#LI-CG1 #LI-Remote</div>

Strategic Account Executive - Northeast

PowerToFly

<h3>Job Overview</h3>PowerToFly is seeking a dedicated and proactive Customer Success Manager to join our team. This is a full-time position based in our New York, NY, United States office. We are looking for an individual who is passionate about building strong, long-lasting client relationships and ensuring our customers achieve maximum value from our services. As a key member of our team, you will be instrumental in driving customer satisfaction, retention, and growth. The offered salary for this role is $30,000 - $43,000 USD per annum, commensurate with experience.  <h3>Responsibilities</h3>  <ul><li>Serve as the primary point of contact for a dedicated portfolio of clients, building trust and rapport.</li><li>Develop a deep understanding of customer needs and objectives to ensure they are successfully met.</li><li>Manage the entire customer lifecycle, from onboarding and implementation to renewal.</li><li>Proactively monitor customer health, identify potential risks, and develop strategies to mitigate churn.</li><li>Educate clients on new features and best practices to drive product adoption and engagement.</li><li>Conduct regular business reviews with clients to demonstrate value and identify opportunities for growth.</li><li>Gather and analyse customer feedback to provide valuable insights to our product and development teams.</li><li>Collaborate with internal teams, including sales and support, to deliver a seamless and positive customer experience.</li></ul>  <h3>Qualifications</h3>  <ul><li>Proven experience in a Customer Success, Account Management, or a similar client-facing role.</li><li>Exceptional communication, interpersonal, and presentation skills.</li><li>Strong problem-solving abilities with a talent for finding creative solutions.</li><li>Excellent organisational skills and the ability to manage multiple priorities effectively.</li><li>A genuine passion for helping customers and a commitment to their success.</li><li>Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.</li><li>A bachelor's degree in a relevant field is preferred but not essential.</li><li>Ability to work both independently and as part of a collaborative team.</li></ul>  <h3>Benefits</h3>  <ul><li>A competitive salary package.</li><li>Comprehensive health and wellness benefits.</li><li>Generous paid time off and company holidays.</li><li>Opportunities for continuous professional development and career progression.</li><li>A vibrant, inclusive, and supportive company culture.</li></ul>

Medidata Solutions

<div><div>Location: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Syst&egrave;mes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.
About the Team:
Responsible for the overall relationship management of client accounts and day-to-day activities. Responsible for ensuring that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.
Responsibilities:<ul><li>
Competent in Medidata systems and processes, with working knowledge of Patient Experience products</li><li>
Complete standard project tasks without assistance, including but not limited to creation and maintenance of accurate and current study documentation</li><li>
Manage a full portfolio of studies across various stages and complexities with a focus on delivery of the scope on time, within budget and with a high quality outcome</li><li>
Collaborate with cross functional teams by providing Patient Experience subject matter expertise and leading end to end project delivery of Patient Experience products</li><li>
Lead internal/external meetings independently ensuring key project milestones remain on track and meeting minutes/action items are accurately captured</li><li>
Apply proven project management principles to proactively assess risk, develop and communicate mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions</li><li>
Management of client expectations for Patient Experience products and services</li><li>
Collaborate with the Professional Services Project Manager by helping to accurately forecast Patient Experience specific Professional Services hours required for the duration of the study</li><li>
Raise Patient Experience specific work requests to other departments for tasks to be completed where appropriate</li><li>
Conduct lessons learned meetings internally and externally</li><li>
Participates in internal initiatives to completion in support of team goals</li><li>
Interact with new hires on team activities at same level or below</li><li>
Work with Associate Project Manager to monitor delegated tasks</li><li>
Assure compliance with Medidata's standard project management methodologies and Medidata SOPs</li></ul></div><div>
Qualifications:<ul><li>
Strong understanding of clinical research (pharma, device and/or biotech sectors) and of Clinical Research SaaS technology</li><li>
Experience working with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred</li><li>
Able to demonstrate good verbal/written communication combined with some organizational skills</li><li>
Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work</li><li>
Exhibit time management skills combined with strong collaboration and team-building awareness</li><li>
Experience in managing project timelines and risk assessment would be advantageous</li><li>
Able to support project teams, promote unity and teamwork</li><li>
Self motivated and able to assume responsibility in a professional manner</li><li>
Able to recognise achievements and provide constructive feedback</li><li>
Is proficient in the use of all relevant Medidata internal systems</li><li>
Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace</li><li>
Is able to demonstrate presentation and soft skills</li><li>
Travel expectations 10% - 20%, national / international</li><li>
Valid driver's license required</li><li>
4 -year college degree or equivalent (analytic discipline a plus) preferred</li><li>
1-3 years relevant experience in clinical/biomedical and/ or software development</li></ul>
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.<ul><li>
The salary range for positions that will be physically based in the NYC Metro Area is $79,500.00 to 106,000.00</li><li>
The salary range for positions that will be physically based in the California Bay Area is $84,000.00 to 112,000.00</li><li>
The salary range for positions that will be physically based in the Boston Metro Area is $78,000.00 to 104,000.00</li><li>
The salary range for positions that will be physically based in Texas or Ohio is $70,125.00 to 93,500.00</li><li>
The salary range for positions that will be physically based in all other locations within the United States is $71,250.00 to 95,000.00</li></ul>
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
#LI-TC1
#LI-Remote
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
We will accept applications on an ongoing basis until we fill the position.</div><h2 class="jobSectionHeader">
Inclusion statement</h2><div>
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.</div><div>
Salary Pay Transparency</div><div>
Compensation for the role will be commensurate with experience. The total expected compensation range will be:
<ul><li>NYC/NJ : $79500-$106000
</li><li>California Bay area : $84000-$112000
</li><li>Boston Metro : $78000-$104000
</li></ul>representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.</div></div>

Project Consultant, Patient Cloud, Patient Experience (Remote)

Clearwater Analytics (CWAN)

<div><div><div><div><div>About the Role
Clearwater Analytics is one of the fastest-growing fintech SaaS platforms in the world, processing trillions in assets across thousands of institutional clients worldwide. Our marketing website is one of our most important revenue assets and we're looking for the person who will own it as a conversion engine.
As our Growth Marketing Manager &ndash; Web &amp; Conversion, you'll be the architect of how we turn site traffic into measurable pipeline. That means building the analytics infrastructure to understand what's happening across every touchpoint, designing and running a rigorous experimentation program to improve it, and owning the SEO and organic strategy that brings the right visitors in the first place. You'll work at the intersection of data, technology, and strategy &mdash; with direct visibility into revenue impact and a seat at the table with Marketing, RevOps, and Sales leadership.
This is a hands-on role for someone who thinks in systems, moves fast, and cares deeply about the quality of their data and the rigor of their tests.
What You'll Need
Minimum Qualifications:<ul><li>
5&ndash;6+ years of hands-on experience in CRO, web analytics, growth marketing, or digital marketing operations in a B2B SaaS environment</li><li>
Deep ownership of web analytics platforms &mdash; GA4/GA360, Google Tag Manager, or Heap &mdash; including event instrumentation, debugging, and data governance</li><li>
Proven track record building and scaling structured A/B and multivariate testing programs with measurable conversion and CAC outcomes</li><li>
Experience with at least one CRO/experimentation platform (Optimizely, VWO, Webflow Optimize, Convert, or equivalent)</li><li>
Hands-on experience with behavioral research tools (Hotjar, FullStory, Microsoft Clarity, or equivalent) to identify friction points and optimization opportunities</li><li>
Ability to build and manage pages independently using a CMS (WordPress, Webflow, Contentful, or equivalent) without engineering dependency</li><li>
Experience owning or contributing significantly to SEO and organic growth strategy</li></ul>
Preferred Qualifications:<ul><li>
Experience with SQL or BigQuery for experiment validation, cohort analysis, and behavioral metric analysis</li><li>
Experience with Salesforce and Marketo or HubSpot for attribution and lead tracking</li><li>
Experience with BI and reporting tools (Looker Studio, Tableau, Power BI) for executive-facing dashboards</li><li>
Familiarity with AI-driven discovery platforms and emerging search optimization (GEO/AEO)</li><li>
Experience working across multi-region environments</li></ul>
What We Offer:<ul><li>
Business casual atmosphere</li><li>
Team focused culture that promotes innovation and ownership</li><li>
Access to cutting-edge investment reporting technology and expertise</li><li>
401(k) retirement plan with company match</li><li>
PTO and volunteer time off to give back to the community</li><li>
Career pathways that let you grow your own way</li><li>
Work from anywhere 3 weeks out of the year</li><li>
Work from home Fridays</li><li>
Maternity and paternity leave</li></ul>
Compensation: 
$102,000&ndash;$144,000 + bonus (salary varies depending on hiring location)</div></div></div></div> 
Salary Range
$102,000.00 - $144,000.00
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</div>

Growth Marketing Manager - Web & Conversion

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