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manager, strategy and operations Jobs in New York

manager, strategy and operations

operations manager

CVS Health

<div><p>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p></p><p>
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.</p><p></p><p><b>
Position Summary</b></p><p></p><p>
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.</p><p></p><p>
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:</p><p></p><ul><li>
Overall store management, supervision, and policy implementation</li><li>
Sales and inventory management</li><li>
Employee staffing, training, and development</li><li>
Financial management</li><li>
Customer service leadership</li></ul><p></p><p>
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.</p><p>
Essential Functions:</p><p>
1. Management</p><p>
Lead others and work effectively with store crews</p><p>
Supervise, assign and direct activities of the store&rsquo;s crew</p><p>
Effectively communicate information to store crew and supervisors in an open and timely manner</p><p>
Support Store Manager with actions plans for operational and service improvement</p><p>
2. Customer Service</p><p>
Assist customers with their questions, problems and complaints</p><p>
Promote CVS customer service culture (greet, offer help, and thank)</p><p><b><br>
Required Qualifications</b></p><p></p><ul><li>
Deductive reasoning ability, advanced analytical skills and computer skills.</li><li>
Advanced communication skills, leadership, supervision, and influencing skill</li><li>
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise</li></ul><p><b><br>
Preferred Qualifications</b></p><p></p><ul><li>
Experience as a retail manager or supervisor</li></ul><p><b><br>
Education</b></p><p></p><p>
High School diploma or equivalent preferred but not required.</p><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$18.00 - $31.00<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 01/08/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Operations Manager

Korte Does It All

<div>Overview:
<div><b>
Operations Manager</b><br>
<i>Location: Fort Wayne, IN</i></div><div></div><div><b><br>
Why We Need You:</b><br>
We&rsquo;re looking for a proven leader with the right mix of operational know-how, team leadership, and a roll-up-your-sleeves mentality. If you have experience leading field or service teams, driving performance, and creating systems that scale...this role is for you. Bonus points if you&rsquo;ve done it in a trades or field-based environment.</div><div></div><div><b><br>
The Big Task:</b><br>
As our Operations Manager, you&rsquo;ll take ownership of day-to-day field operations, ensuring our teams are productive, motivated, and delivering top-tier service. You&rsquo;ll lead a team of skilled technicians and work cross-functionally to optimize scheduling, improve profitability, and build the foundation for scalable growth.</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li>
Lead, develop, and support field teams to achieve high performance and accountability.</li><li>
Partner with dispatch to ensure efficient job routing and technician scheduling.</li><li>
Set the tone for daily operations&mdash;bring energy, clarity, and leadership to the team.</li><li>
Monitor performance metrics and implement processes for continuous improvement.</li><li>
Collaborate with leadership and sales to align operational goals and business growth.</li><li>
Oversee job quality, materials, and timelines to ensure on-time, on-budget execution.</li><li>
Ensure safety standards and compliance are upheld across all operations.</li></ul><div></div><div><b><br>
What You Bring:</b></div><ul><li>
5+ years of leadership experience in operations, field service, logistics, or trades-related industries.</li><li>
A track record of developing teams and holding them accountable to results.</li><li>
The ability to solve problems quickly and effectively in a fast-paced setting.</li><li>
Comfort managing both people and processes&mdash;balancing strategy with execution.</li><li>
Strong communication, planning, and decision-making skills.</li><li>
Familiarity with field service technology (ServiceTitan or similar is a plus).</li><li>
Trades background a bonus, but not required (service-based experience preferred).</li></ul><div></div><div><b><br>
What&rsquo;s In It For You:</b></div><ul><li>
Career growth in a high-performance, people-first environment.</li><li>
Competitive salary with bonus potential.</li><li>
Full benefits including medical, dental, vision, life, and 401(k) match.</li><li>
A leadership team that supports you&mdash;and a company that&rsquo;s growing fast.</li></ul><div>
If you&rsquo;re ready to lead a winning team, drive operational results, and grow with a company that values leadership and accountability, let&rsquo;s connect!</div>
Posted Min Pay Rate: USD $80,000.00/Yr. Posted Max Pay Rate: USD $120,000.00/Yr.</div>

Trades Operations Manager

Cencora

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Details
</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><div><p>This role is supporting our AmerisourceBergen business, which offers supply chain services to healthcare providers and health systems in the United States.</p></div><div><p>
This role manages the warehouse operations within an assigned Distribution Center. Responsible for planning, coordinating, and managing warehouse operations, generally in a large, high volume, highly automated and complex facility. This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.</p></div><p></p><div><p><br>
Promote and lead with Cencora's purpose and guiding principles and develop a culture of inclusion, equity, and diversity in the DC.</p></div><div><p>
Enable and focus on talent development and succession planning in the DC and network wide.</p></div><div><p>
Directs all activities associated with the successful warehouse operations in the Distribution Center; ensures efficient working operation of automated warehouse systems and processes with a heavy focus on outbound operations. Leads a Team of Warehouse Managers to prioritize projects and initiatives through collaboration, operates with a sense of urgency, proactively solves problems and drives performance improvements and standardization. Responsible for managing the process of order filling and outbound shipping, receiving and stocking.</p></div><div><p>
Manage the operational clock with efficient use of labor and hours worked. Supports compliance with all appropriate policies, procedures, safety rules and DEA regulations; maintains and coordinates all areas of security.</p></div><div><p>
Monitors performance and productivity measures in the facility and is a change agent for the purpose of maximizing earnings and reducing expenses and driving quality in the facility.</p></div><div><p>
Acts as a backup for leadership team as necessary.</p></div><div><p>
Reviews and monitors standard operating procedures; makes observations and recommends improvements to promote customer experience, efficiency, accuracy, improved service, and lower costs.</p></div><div><p>
Monitors the performance of staff members to ensure compliance with policies, practices and approved standard operating procedures.</p></div><div><p>
Supervises associate relations functions including hiring, terminating, performance management, development, and training of warehouse associates. Ensures that Distribution Center equipment is maintained and in proper working order.</p></div><div><p>
Must be willing to work extended hours, split shifts and some weekends as needed to meet productivity goals.</p></div><div><p>
Establishes and maintains positive working relationships with Distribution Center associates.</p></div><div><p>
Performs related duties as assigned.</p></div><p></p><div><p><b><br>
Education:</b></p></div><p></p><div><p><br>
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.</p></div><p></p><div><div><p><b><br>
Work Experience:</b></p></div><div><p>
Normally requires a minimum of three (3) to five (5) years directly related and progressively responsible experience.</p></div><p></p><div><p><b><br>
Skills and Knowledge:</b></p></div><p></p><div><ul><li><p><br>
Must be relocatable to meet needs of the business.</p></li></ul></div><div><ul><li><p>
Working knowledge of automated warehouse operating system.</p></li></ul></div><div><ul><li><p>
Ability to communicate effectively both orally and in writing.</p></li></ul></div><div><ul><li><p>
Good analytical and mathematical skills.</p></li></ul></div><div><ul><li><p>
Strong interpersonal and leadership skills.</p></li></ul></div><div><ul><li><p>
Strong organizational skills; attention to detail.</p></li></ul></div><div><ul><li><p>
Ability to meet deadlines.</p></li></ul></div><div><ul><li><p>
Good decision-making skills.</p></li></ul></div><div><ul><li><p>
Excellent problem-solving skills: ability to resolve issues effectively and efficiently.</p></li></ul></div><div><ul><li><p>
Knowledge of computers to operative effectively with Outlook, PowerPoint, Word and Excel.</p></li></ul></div></div><p></p><h1 class="jobSectionHeader"><b>
What Cencora offers</b></h1><p></p><p>
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members&rsquo; ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora</p><p></p>
Full time<p></p><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Salary Range*</b></h1></div></div></div></div></div></div></div><p></p>
$88,700 - 126,940<p></p><ul><li>This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h1><p>
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.</p><p></p><p>
The company&rsquo;s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.</p><p></p><p>
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned</p><p>
.</p><h1 class="jobSectionHeader"><b>
Affiliated Companies:</b></h1>
Affiliated Companies: AmerisourceBergen Drug Corporation</div>

Operations Manager II

Uber

<div><b>This is a hybrid role - our team collaborates in-person out of our incredible offices 50% of the time.
</b><br>
<br>
<b>About the Role
</b><br>
<br>
We are looking for a Sales Operations Manager to support the newly created Digital Sales Center (DSC) that sits within our wider Delivery Commercial Operations (DCO) organization. The DSC is a global scaled sales organization, with Regional Sales Leaders, which uses a combination of offshore BPO agents, as well as digital capabilities, to acquire and manage long-tail SMB merchants.
<br>
<br>
As the Sales Operations Manager for DSC, you will partner closely with Regional DSC Sales Leaders to implement and run the rhythm of business cadences, drive predictability in reporting, design territories and allocate quality leads, analyze business trends, devise regional GTM strategies and lead growth initiatives. You will also work closely with the broader Sales Operations team that support the onshore sales organization and larger merchant segment base to ensure we have clear Rules of Engagement between the organizations and that we are leveraging relevant materials and processes, where relevant.
<br>
<br>
The ideal candidate has deep sales operations expertise, broad technical skills, strong stakeholder communication and analytical background.
<br>
<br>
In this role, you will implement and execute the commercial business cadences, including forecasting, pipeline review, MBRs, QBRs, and beyond. You will drive the design of business requirements documents for organizational tooling and processes, design and execute experiments to drive growth or efficiency, and deeply understand the unique needs of the BPO and digital sales teams to unlock new growth opportunities and remove operational friction.
<br>
<br>
<b>What You'll Do
</b><ul><li>Lead the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the needs of a new and growing business
</li><li>Design and implement a territory model and quality lead allocation process
</li><li>Own quantitative analysis of the performance of the BPO sales teams
</li><li>Manage the weekly, monthly, quarterly and annual business cadences
</li><li>Develop and nurture strong relationships with regional sales operations leads, DSC leadership, finance, HR, regional Merchant Operations, regional Strategy &amp; Planning, deal desk and other stakeholders
</li><li>Lead special projects in and outside of their segment and territory.
</li></ul><b>Basic Qualifications
</b><ul><li>6+ years of experience in Sales Operations, GTM Strategy, Revenue Operations, or similar functions, preferably that are global in nature
</li><li>Prior experience working across multiple organizational functions, such as territory design, Salesforce data integrity, lead management, Weekly Business Reviews, pipeline management, systems and tooling, business performance tracking
</li><li>Proficiency in SQL
</li><li>Experience with Salesforce (SFDC)
</li><li>Bachelor's degree
</li></ul><b>Preferred Qualifications
</b><ul><li>1-2 years of experience as an Account Manager or an Account Executive in B2B environment
</li><li>Experience working with scaled sales teams or BPO sales
</li><li>Ability to operate successfully in a lean, fast-paced organization
</li><li>Ability to scale quickly
</li><li>Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency
</li>Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations<br>
<li>
</li></ul><br>
<br>
For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For Miami, FL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.</div>

Sales Operations Manager, Digital Sales

Fitnescity Health

<div>
 <strong>
  Fitness Testing Coordinator (Operations)
  <br/>
  <br/>
 </strong>
 <strong>
  Job Type:
 </strong>
 Internship
 <br/>
 <br/>
 <strong>
  Office location
 </strong>
 : Remote
 <br/>
 <br/>
 We are seeking an Operations Associate and/or Operations Manager to assist us as we expand our company&rsquo;s operations nationally. Ideally, the intern would transition into a full-time role at the end of the internship.
 <br/>
 <br/>
 Your role will be to help manage the company&rsquo;s fitness testing operations. You will join a small team and will be responsible for assisting with operations pertaining to fitness lab tests completed by Fitnescity's partner labs and clinics. This is an excellent opportunity to join an innovative company and get direct exposure to cutting-edge fitness and nutrition technology.
 <br/>
 <br/>
 You will monitor and execute on existing processes (80%), as well as develop and execute on strategies to improve operational efficiency (20%).
 <br/>
 <br/>
 <strong>
  Strong attention to detail is a requirement for succeeding in this position:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Detail-minded (you will be working with a lot of numbers!) and process-oriented.
  </li>
  <li>
   Analytical but comfortable with both strategic and operational tasks.
  </li>
  <li>
   Able to work in a fast-paced and dynamic environment and with little supervision (training will be provided).
  </li>
  <li>
   Excellent communication skills with some experience with customer happiness.
   <br/>
   <br/>
  </li>
 </ul>
 Please include a short statement of interest with your resume. Thank you.
 <br/>
 <br/>
 Contact information: jobs@fitnescity.com
</div>


Operations Coordinator (Intern)

Filevine

<div><div>Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We&rsquo;re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field&mdash;we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.</div><div></div><div><b><br>
Our Mission</b></div><div>
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.</div><div></div><div><b><br>
Job Summary:</b></div><div>
We are seeking a Manager of Strategy &amp; Operations to oversee the operations of our two complementary gig marketplaces&mdash;Digital Reporting and Transcription. This leader will manage a team of 6 associates, ensuring operational excellence, scalable processes, and a high-quality contractor experience. The Manager will be responsible for driving performance in active digital reporting states, ensuring we meet client delivery goals while supporting workforce engagement, retention, and growth.</div><div></div><div><br>
For those base in and around New York City, this will be a hybrid role, 2-3 times in the office.</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li>
Manage and develop a team of 6 Strategy &amp; Operations Associates, setting clear goals, coaching for performance, and running regular team cadences.
</li><li>Oversee daily operations across two gig marketplaces (Digital Reporting &amp; Transcription) to ensure timely delivery, quality standards, and client satisfaction.
</li><li>Lead workforce capacity planning, performance management, and retention strategies to ensure workforce readiness and reliability.
</li><li>Monitor and optimize operational metrics including delivery SLAs, quality scores, churn/retention, and workforce engagement. Design, test, and implement scalable processes to drive continuous operational improvement and contractor experience.
</li><li>Collaborate with sales and client-facing teams to align on delivery expectations and service quality.
</li><li>Partner with product and engineering to represent workforce and client needs, influencing roadmap priorities and operational tooling.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
 4&ndash;6 years of experience in operations, strategy, or marketplace management, with at least 2 years in a people management role.
</li><li>Proven experience building and scaling gig economy or workforce operations.
</li><li>Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
</li><li>Exceptional communication and relationship-building skills, with experience managing both internal teams and external stakeholders.
</li><li>Track record of process creation, optimization, and scaling in fast-paced environments.
</li><li>Nice to have: Prior gig economy operations experience, experience with SQL or data analytics, or background in court reporting or legal industries.</li></ul><div><i>
Compensation Information: $147,000 - $168,000 base</i></div><div></div><div><i><br>
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual&rsquo;s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine&rsquo;s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.</i></div><div></div><div><b><br>
Cool Company Benefits:</b></div><ul><li>A dynamic, rapidly growing company, focused on helping organizations thrive</li><li>Medical, Dental, &amp; Vision Insurance (for full-time employees)</li><li>Competitive &amp; Fair Pay</li><li>Maternity &amp; paternity leave (for full-time employees)</li><li>Short &amp; long-term disability</li><li>Opportunity to learn from a dedicated leadership team</li><li>Centrally located open office building in Sugar House (onsite employees)</li><li>Top-of-the-line company swag</li></ul><div></div><div><b><br>
Privacy Policy Notice</b></div><div>
Filevine will handle your personal information according to what&rsquo;s outlined in our Privacy Policy.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Manager, Strategy and Operations

Apple Bank

<div>Manhattan-Yorkville (81st &amp; 1st Ave)<br>
Salary Range: $65,000 - $85,000<br>
<br>
The Assistant Branch Manager (ABM) provides supportive leadership to the Branch Manager by playing an integral role in the achievement of sales, service, and operational performance goals for the branch. The incumbent ensures that business development goals are being met, and all policies, procedures, and controls have been implemented to protect the Bank against monetary loss. The incumbent supports sales initiatives aimed at leveraging products/services to increase deposits, accounts, and customers of the branch. In the absence of the Branch Manager, the ABM is expected to be fully capable of managing the branch, including the Teller-Unit, platform, and other ancillary operations. The successful candidate must have the ability to adapt accordingly to meet the challenges in a dynamic industry.<div></div><div>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES</div><ul><li>
Support the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with established policies, procedures, and controls of Bank.</li><li>
Handle all operational issues and branch-related matters in effective manner, making sound business decisions.</li><li>
Provide ongoing coaching to staff regarding sales techniques and product knowledge, motivating them to embrace sales culture and consistently offer suitable Bank products and services; stay abreast of new products, services, and promotions.</li><li>
Supervise staff on service expectations, policies, procedures, products, systems, and banking transactions; conduct performance appraisals and counsel employees accordingly.</li><li>
Identify and mitigate operational risk to ensure ongoing adherence with compliance procedures; implement action plans to improve operational controls and mitigate controllable losses while optimizing the customer experience.</li><li>
Oversee compliance functions including reconcilements, audits, reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly followed.</li><li>
Cross-train on all branch positions to perform all operational duties as needed, during peak periods or to maintain teller function coverage.</li><li>
Ensure the branch receives an audit grade of &ldquo;Satisfactory&rdquo; or better.</li><li>
Act as a primary troubleshooter for problems and complex client service needs incurred at teller line, monitor quality and efficiency of customer service delivery at branch.</li><li>
Serve as the liaison between the branch and various departments to ensure that full transparency exists regarding internal policies and procedures.</li><li>
Demonstrate comprehensive knowledge of all Bank products, services, procedures, policies, and appropriate regulatory issues related to daily job functions including Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit transactions, personal loan accounts, mortgage and equity loan originations, cash management, and electronic services.</li><li>
Meet assigned sales goals by following the Bank&rsquo;s business development model and utilizing the resources provided.</li><li>
Assist Branch Manager with implementation of sales programs, utilizing sales coaching techniques to ensure established branch goals are attained.</li><li>
Execute on sales opportunities with new and existing customers to increase deposit growth; make referrals for non-deposit products and promote new business as well as cross sells additional products/services.</li><li>
Assist in staffing decisions as appropriate, including hiring, scheduling, disciplinary actions, and evaluating performance.</li><li>
Prepare daily, weekly, and monthly reports (i.e., potential losses, cash items, sales, etc.); reconcile branch general ledger accounts.</li><li>
Conduct staff meetings to discuss bank/branch objectives; establish priorities to ensure compliance with established policy and procedures.</li><li>
Make sound decisions regarding the approval of customer and or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud.</li><li>
Notarize legal documents for bank customers.</li><li>
Perform other duties as requested.</li></ul><div></div><div>
SKILLS, EDUCATION, &amp; EXPERIENCE</div><ul><li>
High School Diploma or GED required; Bachelor&rsquo;s degree preferred.</li><li>
At least 6 years of experience in customer service/supervisory role within a banking/retail environment.</li><li>
Minimum 3 years of operations experience, preferably in banking.</li><li>
Excellent customer service/sales skills.</li><li>
Excellent working knowledge of branch operations and banking regulations</li><li>
Effective problem-solving skills and demonstrated ability to maintain composure when interacting with customers and staff.</li><li>
Strong leadership and interpersonal skills.</li><li>
Excellent communication skills (verbal + written).</li><li>
Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint) and must have experience using banking software experience.</li><li>
Demonstrated comfort level with technology, mobile services and online banking services is a plus.</li><li>
Proven ability to stay current and comply with industry regulations.</li><li>
Ability to work a flexible schedule including weekends.</li><li>
Qualify to be licensed as a Notary Public for New York State.</li><li>
Mandatory training may require occasional travel.</li></ul><div></div><div>
Visa sponsorship not available.</div><div></div><div><i>
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.</i></div></div>

Assistant Branch Manager - Yorkville

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