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assistant manager, it business relations (analyst)

business process analyst

Brainlake Advertising LLC

<div>About the Job
We are seeking a Business Analyst to drive business transformation by conducting workshops, gathering requirement and reengineering processes. This role focuses on streamlining operations, documenting workflows, and delivering optimized solutions that align with business goals. You will act as a bridge between stakeholders and technical teams to ensure successful project delivery.
What You'll Do
<ul><li>Workshops: Facilitate workshops with stakeholders to gather business requirements and define project objectives.
</li><li>Requirement Gathering: Document and prioritize business needs through interviews, focus groups, and analysis.
</li><li>Process Reengineering: Analyze and redesign business processes to improve efficiency and eliminate inefficiencies.
</li><li>Process Mapping: Create detailed workflows, process diagrams, and visual models using tools like Visio or Lucidchart.
</li><li>Stakeholder Collaboration: Liaise with business and technical teams to align solutions with objectives.
</li><li>Documentation: Prepare business requirement documents (BRDs), functional specifications, and user stories.
</li><li>Testing and Validation: Support user acceptance testing (UAT) to ensure solutions meet business needs.
</li><li>Continuous Improvement: Identify and implement opportunities for ongoing process optimization.
</li></ul>Requirements
<ul><li>A Bachelor&rsquo;s degree in, Computer Science, or a related field.
</li><li>Minimum of 4 years of experience as a Business Analyst, with expertise in process reengineering.
</li><li>Proven experience in writing Business Requirement Documents (BRDs) and functional specifications.
</li><li>Strong analytical skills and attention to detail.
</li><li>Excellent communication, facilitation, and collaboration abilities.
</li><li>Knowledge of process improvement tools like Visio, Lucidchart, or Bizagi.
</li><li>Familiarity with Agile, Lean Six Sigma, or similar frameworks (certifications like CBAP or Lean Six Sigma Green Belt are a plus).
</li><li>A passion for driving business improvement and delivering value.
</li><li>Excellent communication and interpersonal skills. (Preferably Arabic speaking.)
</li><li>Available to work on-site.</li></ul></div>

Business Analyst

Brainlake

<div>
 
 About The Job
 
 
 
 We are seeking a
 
 Business Analyst
 
 to drive business transformation by conducting workshops, gathering requirement and reengineering processes. This role focuses on streamlining operations, documenting workflows, and delivering optimized solutions that align with business goals. You will act as a bridge between stakeholders and technical teams to ensure successful project delivery.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Workshops: Facilitate workshops with stakeholders to gather business requirements and define project objectives.
 </li>
 <li>
 Requirement Gathering: Document and prioritize business needs through interviews, focus groups, and analysis.
 </li>
 <li>
 Process Reengineering: Analyze and redesign business processes to improve efficiency and eliminate inefficiencies.
 </li>
 <li>
 Process Mapping: Create detailed workflows, process diagrams, and visual models using tools like Visio or Lucidchart.
 </li>
 <li>
 Stakeholder Collaboration: Liaise with business and technical teams to align solutions with objectives.
 </li>
 <li>
 Documentation: Prepare business requirement documents (BRDs), functional specifications, and user stories.
 </li>
 <li>
 Testing and Validation: Support user acceptance testing (UAT) to ensure solutions meet business needs.
 </li>
 <li>
 Continuous Improvement: Identify and implement opportunities for ongoing process optimization.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A Bachelor's degree in, Computer Science, or a related field.
 </li>
 <li>
 Minimum of 4 years of experience as a Business Analyst, with expertise in process reengineering.
 </li>
 <li>
 Proven experience in writing Business Requirement Documents (BRDs) and functional specifications.
 </li>
 <li>
 Strong analytical skills and attention to detail.
 </li>
 <li>
 Excellent communication, facilitation, and collaboration abilities.
 </li>
 <li>
 Knowledge of process improvement tools like Visio, Lucidchart, or Bizagi.
 </li>
 <li>
 Familiarity with Agile, Lean Six Sigma, or similar frameworks (certifications like CBAP or Lean Six Sigma Green Belt are a plus).
 </li>
 <li>
 A passion for driving business improvement and delivering value.
 </li>
 <li>
 Excellent communication and interpersonal skills. (Preferably Arabic speaking.)
 </li>
 <li>
 Available to work on-site.
 </li>
 </ul>
</div>

The National Insurance Company – Daman

<div>
 
 
 Role Purpose:
 
 
 
 
 
 <ul>
 <li>
 Liaise between HIS and other business functions to assure effective delivery of existing HIS services and functionality
 </li>
 <li>
 Build relationship with the process owners and business functions by developing a communication process to keep up to date on initiative and project status
 </li>
 <li>
 Solely responsible for a specific area e.g. end-to-end, cross departmental processes
 </li>
 <li>
 Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
 </li>
 <li>
 Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
 </li>
 <li>
 Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed: User story Business Case Business Requirements Document Use Cases Screen and Interface designs
 </li>
 <li>
 Prepare training material and provide training to train the trainers.
 </li>
 <li>
 Engage stakeholders in support of initiatives.
 </li>
 <li>
 Work independently with users to define concepts and under direction of the Account Managers
 </li>
 <li>
 Drive and challenge business units on their assumptions of how they will successfully execute their objectives.
 </li>
 <li>
 Work with project teams and business to develop user acceptance test criteria with the business during the solving phase.
 </li>
 <li>
 Participate/lead review and final sign off of functional specifications.
 </li>
 <li>
 Maintain business process map for key processes.
 </li>
 <li>
 Log initiatives in JIRA and Confluence and keep the status up to date.
 </li>
 <li>
 Continually provide application systems improvements, especially in cross-business processes
 </li>
 <li>
 Identify ways to increase adoption and customer satisfaction
 </li>
 </ul>
 
 
 
 
 
 Key Requirements and Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience
 </li>
 <li>
 Bachelor&rsquo;s degree in business, IT/Computer Engineering or Finance or Human Resources Administration or Medicine or other related fields
 </li>
 <li>
 Prior consulting/business analysis experience is must.
 </li>
 <li>
 Functional consultant experience in Oracle EBS and good knowledge in AP and AR modules
 </li>
 <li>
 Proficiency in MS office (MS word, Excel, PowerPoint)
 </li>
 <li>
 Proficiency in process modelling tools such as Visio, BPMN
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong understanding of project management and agile methodologies
 </li>
 <li>
 Ability to document and diagram use cases, systems &amp; business processes.
 </li>
 <li>
 Strong level of customer service orientation and professionalism in all interactions
 </li>
 <li>
 Strong facilitation and presentation skills.
 </li>
 <li>
 Very good command of written and spoken English; Knowledge of Arabic language is an advantage
 </li>
 <li>
 Ability to handle multiple projects in a fast-paced environment.
 </li>
 <li>
 Effective communication and stakeholder management skills.
 </li>
 <li>
 Excellent problem solving and analytical skills.
 </li>
 <li>
 Good knowledge of health insurance concepts is added advantage
 </li>
 </ul>
 
 
</div>

Assistant Manager, Business Relations (Finance)

<div>
 
 About The Job
 
 
 
 We're looking for a talented
 
 Service Designer
 
 to join our team. In this role, you'll be responsible for analyzing and enhancing business processes and service touchpoints, across both digital and physical channels.
 
 
 You'll work closely with clients and internal teams to deeply understand user needs, map current journeys, identify pain points, and design service solutions that are not only efficient but also human-centered. Your work will shape seamless experiences that deliver measurable value.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Analyze existing business processes to spot inefficiencies and areas for improvement
 </li>
 <li>
 Map end-to-end customer journeys across both physical and digital touchpoints
 </li>
 <li>
 Identify user needs, pain points, and key opportunities to improve the overall experience
 </li>
 <li>
 Create journey maps, empathy maps, and service blueprints to visualize and communicate findings
 </li>
 <li>
 Facilitate collaborative workshops to align internal and client teams around journey insights
 </li>
 <li>
 Map current-state (as-is) and future-state (to-be) service processes for internal and client-facing operations
 </li>
 <li>
 Translate complex business workflows into clear, visual process diagrams using tools like Lucidchart or Visio
 </li>
 <li>
 Collaborate with cross-functional teams to validate process flows and identify improvement opportunities
 </li>
 <li>
 Document and present both journeys and processes in a format that supports service innovation and delivery.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Hands-on experience with digital service design tools and methodologies
 </li>
 <li>
 Strong analytical thinking and problem-solving abilities
 </li>
 <li>
 Proven ability to map end-to-end customer journeys across digital and physical channels
 </li>
 <li>
 Experience uncovering user needs, pain points, and opportunities for service improvement
 </li>
 <li>
 Experience facilitating workshops with clients and internal teams to align on journey insights and service improvements
 </li>
 <li>
 Skill in creating visual assets like journey maps, empathy maps, and service blueprints to align teams
 </li>
 <li>
 A solid understanding of business operations and service delivery workflows
 </li>
 <li>
 Experience mapping both current-state (as-is) and future-state (to-be) processes
 </li>
 <li>
 Ability to simplify complex systems into clear, actionable visuals
 </li>
 <li>
 Proficiency in tools like Lucidchart, Microsoft Visio, or similar for process documentation
 </li>
 <li>
 Excellent communication and interpersonal skills (Arabic speaking is a plus)
 </li>
 <li>
 A collaborative mindset and ability to work effectively in a team setting
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 The ability to manage multiple priorities and shifting timelines
 </li>
 <li>
 At least 4 years of hands-on experience in service design
 </li>
 <li>
 Willingness to work on-site when required
 </li>
 <li>
 Flexibility to adapt to changing project needs and client environments
 </li>
 </ul>
</div>

Service Designer

<div>About the Job
We&rsquo;re looking for a talented Service Designer to join our team. In this role, you&rsquo;ll be responsible for analyzing and enhancing business processes and service touchpoints, across both digital and physical channels.
You&rsquo;ll work closely with clients and internal teams to deeply understand user needs, map current journeys, identify pain points, and design service solutions that are not only efficient but also human-centered. Your work will shape seamless experiences that deliver measurable value.
What You'll Do
<ul><li>Analyze existing business processes to spot inefficiencies and areas for improvement</li>
<li>Map end-to-end customer journeys across both physical and digital touchpoints
</li><li>Identify user needs, pain points, and key opportunities to improve the overall experience
</li><li>Create journey maps, empathy maps, and service blueprints to visualize and communicate findings
</li><li>Facilitate collaborative workshops to align internal and client teams around journey insights
</li><li>Map current-state (as-is) and future-state (to-be) service processes for internal and client-facing operations
</li><li>Translate complex business workflows into clear, visual process diagrams using tools like Lucidchart or Visio
</li><li>Collaborate with cross-functional teams to validate process flows and identify improvement opportunities
</li><li>Document and present both journeys and processes in a format that supports service innovation and delivery.
</li></ul>Requirements<ul><li><ul><li><ul>
<li>Hands-on experience with digital service design tools and methodologies</li>
<li>Strong analytical thinking and problem-solving abilities</li>
<li>Proven ability to map end-to-end customer journeys across digital and physical channels</li>
<li>Experience uncovering user needs, pain points, and opportunities for service improvement</li>
<li>Experience facilitating workshops with clients and internal teams to align on journey insights and service improvements</li>
<li>Skill in creating visual assets like journey maps, empathy maps, and service blueprints to align teams</li>
<li>A solid understanding of business operations and service delivery workflows</li>
<li>Experience mapping both current-state (as-is) and future-state (to-be) processes</li>
<li>Ability to simplify complex systems into clear, actionable visuals</li>
<li>Proficiency in tools like Lucidchart, Microsoft Visio, or similar for process documentation</li>
<li>Excellent communication and interpersonal skills (Arabic speaking is a plus)</li>
<li>A collaborative mindset and ability to work effectively in a team setting</li>
<li>Strong organizational skills and attention to detail</li>
<li>The ability to manage multiple priorities and shifting timelines</li>
<li>At least 4 years of hands-on experience in service design</li>
<li>Willingness to work on-site when required</li>
<li>Flexibility to adapt to changing project needs and client environments</li></ul></li></ul></li></ul></div>

Dalil Info Tech

IT Business Analysts <ul><li>Senior Analyst (5&ndash;8 years experience)</li><li>Lead Analyst (8+ years experience, with leadership capabilities)</li></ul>Key Responsibilities:Collaborate with cross-functional teams to define and refine product roadmaps Translate business objectives into clear, actionable requirements and user stories Conduct competitor and market analysis to integrate the latest digital trends and AI-driven solutions Identify gaps and recommend tech-driven improvements using AI tools and modern analytics platforms Build wireframes, process models, and business cases using tools like BPMN, UML, Figma, Miro Communicate with stakeholders to capture and align priorities, pain points, and KPIs Lead or support agile ceremonies: grooming, sprint planning, and retrospectives Embrace an iterative mindset and thrive in fast-paced, product-oriented teamsSkills &amp; Qualifications &ndash; What We&rsquo;re Looking For:Senior Analyst<ul><li>5&ndash;8 years of solid experience in BA/product roles</li><li>Strong in requirements engineering, process optimization, and product thinking</li><li>Hands-on with AI for business modeling, data insights, and workflow automation</li><li>Experience mentoring junior BAs or acting as a proxy PO</li></ul>Lead Analyst / Product Owner<ul><li>8+ years in business analysis or product management</li><li>Proven leadership in driving digital transformation and strategic initiatives</li><li>Deep understanding of AI/ML integration in business platforms</li><li>Expert in managing cross-functional teams, leading discovery workshops, and stakeholder engagement</li><li>Strong communication and roadmap planning skills</li></ul>Bonus Skills (All Levels):<ul><li>Knowledge of Agile/Scrum and SAFe frameworks</li><li>Familiarity with tools like Power BI, Tableau, Notion AI, ChatGPT, Zapier, Make.com</li><li>Understanding of AI use cases in process automation, customer experience, and analytics</li><li>Certifications like CBAP, PMI-PBA, or Agile BA are a plus</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED15,000.00 - AED30,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Application Question(s):<ul><li>Do you have at least 5 to 10 years of experience?</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

IT Business Analysts (Senior | Lead) - Arabic and English - 5 to 10 yrs of experience

RP International

<div>
 
 
 Language Requirement: Arabic (mandatory)
 
 
 
 
 Salary: 20K AED
 
 
 
 
 
 
 We are seeking a detail-oriented and proactive
 
 Business Analyst
 
 to bridge business requirements with technical solutions. The successful candidate will play a key role throughout the process and delivery lifecycle. From gathering requirements, validating solutions with technical teams, coordinating user acceptance testing (UAT), through to production delivery and end-user training.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 
 Requirement Gathering:
 
 Collect, document, and validate new business requirements in close collaboration with stakeholders.
 </li>
 <li>
 
 Analysis &amp; Documentation:
 
 Produce clear documentation including business requirements, functional specifications, and process flows.
 </li>
 <li>
 
 Solution Validation:
 
 Work closely with technical teams to ensure proposed solutions align with business needs.
 </li>
 <li>
 
 User Acceptance Testing (UAT):
 
 Coordinate and oversee UAT activities, ensuring feedback is captured and addressed.
 </li>
 <li>
 
 Delivery Management:
 
 Support the delivery process by ensuring solutions are tested, validated, and ready for production deployment.
 </li>
 <li>
 
 Process Lifecycle Management:
 
 Monitor and manage the full cycle from requirement definition through to implementation.
 </li>
 <li>
 
 Training &amp; Support:
 
 Provide training materials and conduct sessions for end-users, ensuring smooth adoption of new solutions.
 </li>
 <li>
 
 Continuous Improvement:
 
 Identify gaps in processes and recommend improvements to enhance efficiency and delivery quality.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Qualifications
 
 <ul>
 <li>
 Proven experience as a Business Analyst in IT or related fields.
 </li>
 <li>
 Strong skills in requirement gathering, process documentation, and stakeholder communication.
 </li>
 <li>
 Knowledge of software delivery lifecycle (SDLC) and project management principles.
 </li>
 <li>
 Hands-on experience coordinating UAT and supporting delivery to production.
 </li>
 <li>
 Excellent analytical, problem-solving, and critical thinking abilities.
 </li>
 <li>
 Strong communication and presentation skills.
 </li>
 <li>
 Ability to work collaboratively with technical teams and business users.
 </li>
 </ul>
 
 
 
 
 Preferred
 
 <ul>
 <li>
 Experience with process automation or workflow tools.
 </li>
 <li>
 Familiarity with Agile or Waterfall methodologies.
 </li>
 <li>
 Industry certifications (e.g., CBAP, PMI-PBA) are an advantage.
 </li>
 </ul>
</div>

Explore 1238+ Business process analyst in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1238 business process analyst jobs IN Abu Dhabi

Business Analyst

Business Analyst

Assistant Manager, Business Relations (Finance)

Service Designer

Service Designer

IT Business Analysts (Senior | Lead) - Arabic and English - 5 to 10 yrs of experience

Business Analyst