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global services tech iii

business services analyst iii

City National Bank

<div><div><b>BUSINESS SERVICES ANALYST III</b></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
This colleague will design and generate weekly, monthly and ad hoc reports to support the unit's or division's sales, service and financial activities. Develops and creates customized databases to accommodate the information needs of the unit or division. Anticipates short-term and long-term information requirements and directs the development of reports to accommodate current and anticipated needs. This individual must be able to access and interpret data to produce analytical models for management as required.Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.<br>
</div><br>
<div><b>WHAT WILL YOU DO?</b></div><div><ul><li>
90% Systems and Analysis
</li><li>Develops quantitative methods to measure sales, service, and financial and operational performance.
</li><li>Develops and supports the delivery of information to assist tactical and strategic programs.
</li><li>Develops database applications, reports/lists, statistics, graphics, etc. to provide sales and financial information.
</li><li>Designs, maintains, and utilizes systems to gather and analyze customer and sales data.
</li><li>Reviews for reasonableness a large volume of monthly sales and financial data.
</li><li>Establishes an audit trail for research and internal control purposes.
</li><li>Coordinates and obtains access to data and identifies technical resources for project support.
</li><li>Works with colleagues to define their information requests.
</li><li>Generates monthly/weekly/quarterly reports for management. Maintains files of all reports.
</li><li>Proactively troubleshoot for the best solution given the strategic direction of the division.
</li><li>Responsible for the documentation of any project/activity assigned.
</li><li>Responsible for recommending, updating, or designing new reports and useful tools to measure performance.
</li>It is the individual responsibility of every colleague to maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures<br>
<li>
</li></ul></div><br>
<div><b>WHAT DO YOU NEED TO SUCCEED?</b><br>
</div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent
</li><li>Minimum of 2 years financial industry experience
</li><li>Minimum of 6 extensive experience writing and developing reports, and sales and financial modeling.
</li></ul><div></div><div><div><b>Additional Qualifications</b></div><ul><li>
Excellent process management and problem solving skills.</li><li>
Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects.</li><li>
Strong knowledge in MS Word, Excel and MS Access.</li><li>
Working knowledge of financial analysis techniques. Strong organizational and analytical skills.</li><li>
Excellent verbal and written communication skills.</li><li>
Possesses the knowledge, skills and creativity to go outside of the defined policies and procedures to enhance system capabilities and efficiencies.</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Business Services Analyst III

Cedars-Sinai Medical Center

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
Grow your career at Cedars-Sinai!
<p>
At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News &amp; World Report has named us one of America&rsquo;s Best Hospitals&mdash;and now we invite you to join us and make a difference every single day in service of this outstanding work &ndash; excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using innovative facilities, you&rsquo;ll have great resources to do something incredible&mdash;for yourself, and for others</p>
What will you be doing in this role?
<p>
Under the general direction of a licensed caregiver, the Surgical Technologist III assists in surgical operations. The Surgical Technologist III is assigned technical duties, prepares operating rooms, arranges equipment, assists with procedures, and has the responsibility to ensure smooth teamwork through the application of knowledge and effective communication with registered nurses, patients, surgeons, anesthesiologists, ancillary personnel, and other health care team members. The Surgical Technician III provides care consistent with CSMC and accrediting bodies' standards. The Surgical Technician III maintains competency skills including the ability to deliver care to special patient populations and patients with diverse cultural backgrounds. The Surgical Technician III identifies the ability of the adolescent, adult, and geriatric patients to follow instructions and give consent.</p>
Primary Duties and Responsibilities:
<ul><li>Coordinates in-services in collaboration with educators and team leaders.</li>
<li>Performs the preceptor role for surgical technology students and new hires. Assists co-workers in the orientation of department processes. Demonstrates leadership abilities and serves as a mentor and role model for STI and STII.</li>
<li>Helps to improve efficiency and cost in surgical units and participates in developing budgetary requirements. Participates in decision-making activities related to evaluating and acquiring surgical equipment, instruments, and supplies.</li>
<li>Demonstrates active involvement in department committees and unit in-services promoting patient care and safety. Participates in unit staff meetings providing constructive input to assist in unit direction, problem-solving, and problem resolution. Promotes performance improvement through participation in the Medical Center&rsquo;s Performance Improvement Program.</li>
<li>Prepares operating rooms for surgery and assist with turning over the operating room.</li>
<li>Arrange instruments according to a given procedure. Confirms that instruments work properly and are sterilized. Maintains the availability of instruments and supplies to avoid delays. Accurately uses, cares for, cleans, and sterilizes instruments, supplies, and equipment. Assists coworkers with their learning related to the care and handling of instruments and sterilization.</li>
<li>Assists surgeons during surgery by passing instruments and other sterile supplies. Assists with skin stapling and steps on ESU pedals</li>
<li>Performs appropriate intra-operative count (instruments, sponges, needles), and labels all medication.</li>
<li>Prepares patients for surgery, such as by washing and disinfecting incision sites. Transport patients to and from surgery.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<h2 class="jobSectionHeader"><b>Job Qualifications:</b></h2><p><b>
Education:</b></p><ul><li>
Highschool Diploma/GED - Required</li><li>
Vocational/Technical Diploma - Required</li></ul><h2 class="jobSectionHeader"><b>
Work Experience:</b></h2><ul><li>
Three (3) years surgical procedures</li></ul><h2 class="jobSectionHeader"><b>
Licensure &amp; Certifications:</b></h2><ul><li>
Basic Life Support (BLS) - Required - renew if expires within 6 months</li><li>
Certified Surgical Technologist - Preferred</li></ul></div>

Surgical Technologist III - Operating Room - 12-Hour - Full Time -Mid Shift - (Hours: 1030 – 2300)

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<p>
Grow your career at Cedars-Sinai!</p>
<p>
At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News &amp; World Report has named us one of America&rsquo;s Best Hospitals&mdash;and now we invite you to join us and make a difference every single day in service of this outstanding work &ndash; excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using innovative facilities, you&rsquo;ll have great resources to do something incredible&mdash;for yourself, and for others</p>
<p>
What will you be doing in this role?</p>
<p>
Under the general direction of a licensed caregiver, the Surgical Technologist III assists in surgical operations. The Surgical Technologist III is assigned technical duties, prepares operating rooms, arranges equipment, assists with procedures, and has the responsibility to ensure smooth teamwork through the application of knowledge and effective communication with registered nurses, patients, surgeons, anesthesiologists, ancillary personnel, and other health care team members. The Surgical Technician III provides care consistent with CSMC and accrediting bodies' standards. The Surgical Technician III maintains competency skills including the ability to deliver care to special patient populations and patients with diverse cultural backgrounds. The Surgical Technician III identifies the ability of the adolescent, adult, and geriatric patients to follow instructions and give consent.</p>
<p>
Primary Duties and Responsibilities:</p>
<ul>
<li>Coordinates in-services in collaboration with educators and team leaders.</li>
<li>Performs the preceptor role for surgical technology students and new hires. Assists co-workers in the orientation of department processes. Demonstrates leadership abilities and serves as a mentor and role model for STI and STII.</li>
<li>Helps to improve efficiency and cost in surgical units and participates in developing budgetary requirements. Participates in decision-making activities related to evaluating and acquiring surgical equipment, instruments, and supplies.</li>
<li>Demonstrates active involvement in department committees and unit in-services promoting patient care and safety. Participates in unit staff meetings providing constructive input to assist in unit direction, problem-solving, and problem resolution. Promotes performance improvement through participation in the Medical Center&rsquo;s Performance Improvement Program.</li>
<li>Prepares operating rooms for surgery and assist with turning over the operating room.</li>
<li>Arrange instruments according to a given procedure. Confirms that instruments work properly and are sterilized. Maintains the availability of instruments and supplies to avoid delays. Accurately uses, cares for, cleans, and sterilizes instruments, supplies, and equipment. Assists coworkers with their learning related to the care and handling of instruments and sterilization.</li>
<li>Assists surgeons during surgery by passing instruments and other sterile supplies. Assists with skin stapling and steps on ESU pedals</li>
<li>Performs appropriate intra-operative count (instruments, sponges, needles), and labels all medication.</li>
<li>Prepares patients for surgery, such as by washing and disinfecting incision sites. Transport patients to and from surgery.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<h2 class="jobSectionHeader"><b>Job Qualifications:</b></h2><p><b>
Education:</b></p><ul><li>
Highschool Diploma/GED - Required</li><li>
Vocational/Technical Diploma - Required</li></ul><h2 class="jobSectionHeader"><b>
Work Experience:</b></h2><ul><li>
Three (3) years surgical procedures</li></ul><h2 class="jobSectionHeader"><b>
Licensure &amp; Certifications:</b></h2><ul><li>
Basic Life Support (BLS) - Required - renew if expires within 6 months</li><li>
Certified Surgical Technologist - Preferred</li></ul></div>

Surgical Tech III - Operating Room - 12-Hour - Full Time - Days - (Hours (From) – Hours: 0630 – 1900)

Ashley Furniture Industries

<div><b>Global Tech Services - Tech III</b><br>
<br>
<b>Department:</b> Global Tech Services (GTS)<br>
<b>Location:</b> Covington LA
<br>
<b>Reports To:</b> GTS Manager / GTS Senior Manager<br>
<b>Employment Type:</b> Full-Time<br>
<br>
<b>About Ashley Furniture</b><br>
<br>
Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise technology initiatives that support our manufacturing, distribution, retail, and back-office operations worldwide.<br>
<br>
<b>Job Summary</b><br>
<br>
The <b>Global Tech Services - Tech III</b> independently manages and supports all systems that enable Manufacturing, Distribution, Supply Chain, Retail, Back Office, and other business units to operate effectively, while supporting and advising junior team members.<br>
<br>
This role provides advanced troubleshooting of Microsoft Windows, Apple, and Linux workstations and laptops, iOS and Android mobile devices, barcode scanners and printers, wired and wireless networks, and other operational hardware and software. In addition to these technical skill sets, this role has a technical understanding of Networking, Wireless Systems, UPS, Data Center operations, and IoT.<br>
<br>
<b>Key Responsibilities</b><br>
<br>
<b>IT Support &amp; Troubleshooting</b><br>
<ul><li>Work within IT ticketing system to address and track IT hardware and software issues</li>
<li>Troubleshoot user technical issues with desktops, laptops, and tablets across various teams and environments</li>
<li>Provide advanced troubleshooting for Microsoft Windows, Apple, and Linux platforms</li>
<li>Support iOS and Android mobile devices</li>
<li>Troubleshoot barcode scanners and operational hardware</li>
<li>Install, troubleshoot, and repair laser, thermal, check, and badge printers</li>
<li>Install, configure, and troubleshoot public and proprietary software</li>
<li>Image and support Apple-related hardware and software</li><br>
</ul><br>
<br>
<b>Infrastructure &amp; Networking</b><br>
<ul><li>Run, terminate, test, and troubleshoot ethernet, fiber optic, and coaxial cabling</li>
<li>Utilize ladders and lifts to reach network cabling and equipment for installs and troubleshooting</li>
<li>Support networking, wireless systems, UPS, data center operations, and IoT devices</li><br>
</ul><br>
<br>
<b>Device &amp; Asset Management</b><br>
<ul><li>Image desktops, laptops, and tablets</li>
<li>Monitor and track IT assets, inventory, and warranty periods of machines</li>
<li>Manage lifecycle of IT equipment and hardware</li><br>
</ul><br>
<br>
<b>Vendor &amp; Escalation Management</b><br>
<ul><li>Act as liaison for vendors working on IT systems, providing direction and assistance as needed</li>
<li>Follow escalation procedures to ensure advanced tickets are addressed efficiently</li>
<li>Receive tickets from GTS I/GTS II technicians and address or escalate further</li><br>
</ul><br>
<br>
<b>Project Leadership &amp; Documentation</b><br>
<ul><li>Take point on projects as directed by GTS Manager/GTS Senior Manager</li>
<li>Create reports that add value to the team within ticket system</li>
<li>Create knowledge base (KB) articles that provide direction as new issues are resolved</li>
<li>Demonstrate ITIL standards and practices</li><br>
</ul><br>
<br>
<b>Team Development &amp; Collaboration</b><br>
<ul><li>Mentor GTS I/GTS II technicians to encourage growth personally and professionally</li>
<li>Support and advise junior team members on technical issues and best practices</li>
<li>Cordially and professionally interact with customers, vendors, superiors, peers, and others</li><br>
</ul><br>
<br>
<b>Core Values</b><br>
<ul><li>Demonstrate the Company's Core and Growth Values in the performance of all job functions</li><br>
</ul><br>
<br>
<b>Qualifications</b><br>
<br>
<b>Education</b><br>
<ul><li>Associate degree in Computer Science, Information Technology, or related field preferred</li>
<li>Equivalent combination of education and technical certifications may be considered</li><br>
</ul><br>
<br>
<b>Experience</b><br>
<ul><li>5+ years of experience in IT support, desktop support, or technical troubleshooting</li>
<li>Experience supporting manufacturing, distribution, or retail environments preferred</li>
<li>Demonstrated experience mentoring or training junior technical staff</li><br>
</ul><br>
<br>
<b>Required Technical Skills</b><br>
<br>
<b>Operating Systems:</b><br>
<ul><li>Advanced troubleshooting: Microsoft Windows, Apple macOS, Linux</li>
<li>Mobile platforms: iOS, Android</li>
</ul><br>
<b>Hardware Support:</b><br>
<ul><li>Desktop, laptop, and tablet imaging and troubleshooting</li>
<li>Barcode scanners and operational hardware</li>
<li>Printer systems: Laser, thermal, check, badge printers</li>
<li>Network equipment installation and troubleshooting</li>
</ul><br>
<b>Networking &amp; Infrastructure:</b><br>
<ul><li>Ethernet, fiber optic, and coaxial cabling (run, terminate, test, troubleshoot)</li>
<li>Wired and wireless network troubleshooting</li>
<li>UPS systems</li>
<li>Data center operations</li>
<li>IoT device support</li>
</ul><br>
<b>Systems &amp; Tools:</b><br>
<ul><li>IT ticketing systems</li>
<li>ITIL standards and practices</li>
<li>Asset and inventory management systems</li>
<li>Knowledge base and documentation tools</li><br>
</ul><br>
<br>
<b>Certifications Preferred</b><br>
<ul><li>CompTIA A+</li>
<li>CompTIA Network+</li>
<li>ITIL Foundation</li>
<li>Microsoft 365 Certified: Endpoint Administrator Associate</li>
<li>Apple Certified Support Professional (ACSP)</li><br>
</ul><br>
<br>
<b>Skills &amp; Competencies</b><br>
<ul><li>Strong problem-solving and analytical skills</li>
<li>Excellent communication and customer service abilities</li>
<li>Ability to mentor and develop junior team members</li>
<li>Project management and organizational skills</li>
<li>Ability to work independently and prioritize multiple tasks</li>
<li>Physical ability to utilize ladders and lifts for equipment access</li>
<li>Professional and cordial interaction with all stakeholders</li><br>
</ul><br>
<br>
<b>Core Competencies Aligned to Ashley Values</b><br>
<br>
Successful team members at Ashley consistently demonstrate:<br>
<ul><li><b>Integrity &amp; Transparency</b> - Forthright, honest communication and ethical decision-making</li>
<li><b>Execution Discipline</b> - Relentless follow-through and attention to detail</li>
<li><b>Hands-On Ownership</b> - Willingness to &quot;get dirty,&quot; inspect work, and solve real problems</li>
<li><b>Leadership at Every Level</b> - Ability to lead initiatives and influence outcomes regardless of title</li>
<li><b>Customer &amp; Business Mindset</b> - Focus on delivering what is promised and driving measurable impact</li>
<li><b>Boundaryless Collaboration</b> - Works for the greater good of the enterprise, not functional silos</li>
<li><b>Continuous Improvement</b> - Learns the business deeply and improves how work gets done</li><br>
</ul><br>
<br>
<b>Physical Requirements</b><br>
<ul><li>Ability to lift and move equipment up to 50 pounds</li>
<li>Ability to utilize ladders and lifts to reach network cabling and equipment</li>
<li>Ability to work in various environments including offices, manufacturing floors, warehouses, and data centers</li>
<li>Occasional travel to other Ashley locations as needed</li><br>
</ul><br>
<br>
<b>What We Offer</b><br>
<ul><li>Competitive compensation package</li>
<li>Comprehensive benefits including health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Professional development and certification opportunities</li>
<li>Collaborative and innovative work environment</li>
<li>Opportunity to support technology operations at a leading global brand</li><br>
</ul><br>
<br>
<b>Equal Employment Opportunity Statement</b><br>
<br>
Ashley Furniture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Global Services Tech III

Senior Conflicts Analyst

eduborate, inc.

<p><b>About the Role:</b></p><p>We are seeking <b>a bilingual Korean/English Entry-Level Payments Operations Analys</b>t to join our growing fintech team. This role is ideal for <b>recent graduates or early-career professionals (0-3 years of experience)</b> who are interested in banking operations, financial transactions, cross-boarder payments, and fintech.</p><p>This position offers structured training and hands-on experience to US and Canadian payment systems. It is an excellent opportunity to build foundational experience in <b>payments processing, transaction monitoring, and financial operations</b> with a fast-growing environment.</p><p><b>Key Responsibility:</b></p><p>Payment Operations Support</p><ul><li>Support daily U.S. <b>ACH</b> and Canadian <b>Interac</b> transaction processing, including settlement tracking, reconciliation, and basic compliance tasks.</li><li>Monitor transaction flows and assist in resolving failed or exception transactions (including ACH return codes), escalating issues as appropriate.</li><li>Assist with chargebacks, collections, refunds, and payout processing.</li><li>Coordinate with banking partners, processors, and vendors to resolve operational issues and ensure timely and accurate payment execution.</li><li>Support transaction monitoring and risk review processes in alignment with internal controls.</li></ul><p>Operational Monitoring &amp; Process Improvement</p><ul><li>Monitor system alerts and operational reports to ensure daily payment processing runs smoothly.</li><li>Assist in maintaining and improving operational documentation, workflows, and internal procedures.</li><li>Support internal policy management and cross-functional coordination.</li><li>Participate in process improvement initiatives and gain exposure to fintech and payments industry best practices.</li><li>Work with Excel-based reports and operational data to identify discrepancies or trends.</li></ul><p>B2B Client Management &amp; Support</p><ul><li>Support onboarding and transaction execution for B2B clients.</li><li>Monitor client payment activity for accuracy and compliance.</li><li>Respond to internal and client inquiries related to transactions and operational matters.</li><li>Share observations and feedback with internal teams to improve efficiency and client experience.</li></ul><p><b>Qualifications</b></p><p><i>Required</i></p><ul><li>Bachelor's in Business, Finance, Accounting, or a related field.</li><li>Korean and English bilingual proficiency (한국어 및 영어 가능자).</li><li>Basic proficiency in Microsoft Office.</li><li>Strong attention to detail and willingness to learn.</li><li>Effective organizational and communication skills.</li></ul><p><i>Preferred</i></p><ul><li>0&ndash;3 years of experience in payments, banking operations, finance, or client support.</li><li>Internship experience in financial services, fintech, or operations.</li><li>Basic understanding of ACH, payment processing, reconciliation, or transaction monitoring.</li><li>Experience working with spreadsheets and operational data.</li></ul><p><b>Additional Information</b></p><ul><li>Must be legally authorized to work in the United States without requiring visa sponsorship now or in the future.</li><li>Salary is negotiable based on relevant experience and qualifications.</li><li>This position provides hands-on training and long-term growth opportunities within payments and fintech operations.</li></ul><p>Pay: From $55,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Payments Operations Analyst (Entry-Level, Korean Bilingual)

Galapagos Federal Systems

<div>Overview:
<div><b>
Job Summary</b></div><div></div><div><br>
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Intel and Operations Specialist, SME position. This role offers the opportunity to work with a diverse and talented group of individuals committed to driving success.</div><div><br>
The ideal candidate will be responsible for conducting research, analyzing data, and generating accurate information products using the BMC3I Elite platform. This role manages information requests, synthesizes complex data from multiple BMC3I Elite modules, and ensures stakeholders receive timely, clear, and actionable analyses to support operational, technical, and leadership decision-making.</div><div><br>
The ideal candidate combines strong research and analytical capabilities with hands-on experience working in BMC3I Elite environments, enabling efficient knowledge retrieval, workflow support, and high-quality information response execution.</div><div></div><div><b><br>
Key Responsibilities</b></div><div></div><div><br>
The Intel and Operations Specialist, SME will:</div><ul><li>
Use BMC3I Elite/Helix modules to gather data, extract insights, and compile information for internal and external requests</li><li>
Analyze platform data such as service records, workflows, performance metrics, change/incident data, and configuration items</li><li>
Validate data accuracy and ensure consistency across BMC3I Elite modules and other enterprise sources</li><li>
Receive, track, prioritize, and manage information requests using BMC3I Elite workflows, service categories, and automation capabilities</li><li>
Coordinate with technical teams, program leads, and SMEs to collect necessary inputs for responses</li><li>
Monitor request life cycle progress and provide regular updates to stakeholders</li><li>
Create reports, dashboards, briefs, FAQs, summaries, and research products using BMC3I Elite dashboards, reporting tools, or integrated analytics</li><li>
Maintain organized documentation of research findings, sources, and request outcomes in BMC3I Elite knowledge and documentation modules</li><li>
Enhance response templates, SOPs, and knowledge articles to improve repeatability and accuracy</li><li>
Work with program managers, system administrators, and leadership to clarify request requirements and expected deliverables</li><li>
Provide data-driven recommendations and decision-support materials based on research findings</li><li>
Serve as a liaison between technical teams and non-technical audiences to ensure clarity in responses</li><li>
Recommend enhancements to BMC3I Elite workflows, knowledge modules, and reporting configurations to improve efficiency</li><li>
Identify automation opportunities to streamline information responses and reduce manual workload</li><li>
Support continual improvement initiatives related to data integrity, response quality, and communication standards</li></ul>
Responsibilities:
<div><b>
Skills &amp; Experience</b></div><div><br>
The Intel and Operations Specialist, SME must have:</div><ul><li>
Active TS/SCI with SAP Access</li><li>
12+ years of experience in research, information analysis, ITSM analytics, knowledge management, or program support</li><li>
Hands-on experience using BMC3I Elite, BMC3I Helix, or similar ITSM/ESM platforms for data retrieval, reporting, and research</li><li>
Strong analytical skills with the ability to evaluate service data, workflows, KB articles, and enterprise metrics</li><li>
Proficiency with dashboards, reporting modules, and data visualization within BMC3I Elite or integrated tools (e.g., Power BI)</li><li>
Strong ability to write, edit, and produce high-quality information summaries and technical briefs</li><li>
Experience managing intake and response workflows in enterprise platforms</li><li>
Strong communication and interpersonal skills with the ability to explain complex data clearly</li><li>
Ability to work under tight deadlines and manage multiple concurrent requests</li><li>
Demonstrated ability to collaborate with cross-functional teams in fast-paced technical environments</li></ul><div><b><br>
Education &amp; Certifications</b></div><div><br>
The Intel and Operations Specialist, SME must meet the following:</div><div><br>
Required</div><ul><li>
Bachelor&rsquo;s degree in Information Systems, Communications, Knowledge Management, Business Administration, Intelligence or Data Analysis, or a related field</li></ul><div><br>
Preferred
</div><ul><li>Master&rsquo;s degree (e.g., MPA, MS in Data Analytics, MSIS)</li><li>
BMC Elite/BMC Helix platform certification or training</li><li>
ITIL v4 Foundation</li><li>
Knowledge Management certifications (e.g., KMI, AIIM)</li><li>
Analytics or reporting certifications (e.g., CAP, Power BI Analyst)</li></ul><div><b>
Benefits</b></div><br>
<div></div><ul><li>
Medical, dental, vision, disability, and life insurance</li><li>
Flexible Spending Accounts</li><li>
401(k)</li><li>
PTO</li><li>
Paid Parental Leave</li><li>
Tuition reimbursement</li><li>
Paid federal holidays</li></ul><div></div><div><b><br>
Security Clearance</b></div><div></div><div><br>
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.</div><div></div><div><b><br>
Physical Requirements</b></div><div></div><div><br>
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.</div><div></div><div><b><br>
Company Summary</b></div><div></div><div><br>
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design &amp; Installation, Cybersecurity Engineering &amp; Support, Application Integration &amp; Development, Software &amp; Hardware Engineering, Network &amp; Systems Management, Information Systems Security, and Business Management Services.</div><div></div><div><br>
Leveraging over 30 years of providing IT services to the federal &amp; commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.</div><div></div><div><br>
Our service commitment is simple - &quot;Quality IT Solutions... On Time &amp; On Budget.&quot;</div><div></div><div><b><br>
Company Employment Statement</b></div><div></div><div><br>
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.</div>
Posted Salary Range: USD $250,000.00 - USD $290,000.00 /Yr.</div>

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