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business systems analyst

Arcsen

<div>The Firm:
Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.
About the role
Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements &mdash; from discovery through to UAT and handover.
You'll work alongside senior BAs, solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales.
Responsibilities:<ul><li>
Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.</li><li>
Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.</li><li>
Translate business requirements into functional specifications that solution and technical teams can build against.</li><li>
Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.</li><li>
Manage UAT cycles &mdash; coordinating test scripts, tracking defects, and driving sign-off.</li><li>
Maintain backlogs and requirement traceability across the project lifecycle.</li><li>
Support presales and scoping activities, including effort estimation and proposal input.</li><li>
Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.</li></ul> 

Requirements 
<ul><li>
6+ years of business analysis experience, or 3+ years working specifically on Salesforce implementations.</li><li>
Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud).</li><li>
Proven ability to write structured requirements documentation &mdash; BRDs, user stories, acceptance criteria.</li><li>
Experience facilitating workshops and managing client-facing communication with confidence.</li><li>
Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery.</li><li>
Strong analytical thinking and attention to detail.</li><li>
Excellent written and spoken English; Arabic is an advantage given our regional client base.</li></ul>
Nice to have<ul><li>
Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs).</li><li>
Experience with MuleSoft, Agentforce, or data migration projects.</li><li>
Exposure to one or more of our core industries (automotive, retail, education, airline, public sector).</li><li>
Prior experience at a consulting or implementation partner.</li></ul> 

Benefits 
Why Arcsen<ul><li>
Work on high-impact Salesforce transformations for leading regional brands.</li><li>
Structured BA practice with frameworks, mentorship, and a clear progression path.</li><li>
Exposure across multiple industries and the full Salesforce platform.</li><li>
A collaborative team that invests in capability building.</li></ul><ul><li>
Attractive packages and performance compensation.</li><li>
Full work comfort, ability to work remotely from any place.</li><li>
Health insurance package. We care about your health and well-being.</li><li>
Paid-time off and holidays. Giving our professionals the flexibility &amp; responsibility to manage their times.</li></ul>
Arcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment process</div>

Senior Salesforce Business Analyst

News Corp

<div><div>About Us:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world&rsquo;s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America&rsquo;s largest newspaper by paid circulation; Barron&rsquo;s, MarketWatch, Mansion Global, Financial News, Investor&rsquo;s Business Daily, Factiva, Dow Jones Risk &amp; Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role:
An intelligence analyst working on Dragonfly's MENA desk. This is a full-time, permanent position, based in Dubai. The analyst is contracted to work 40 hours a week, though additional work may be occasionally required depending on specific projects or international travel. The analyst will report to the MENA desk lead. The MENA is responsible for Dragonfly's coverage which provides anticipatory security and strategic intelligence for global businesses and international organisations. As with all our roles our hybrid working policy applies.
You Will:
<ul><li>Your primary responsibility as MENA Analyst is to conduct desk-based open source research, production of political, security and geopolitical risk assessments, human source cultivation and development in the relevant markets.
</li><li>You will prepare and deliver reports, presentations and briefings providing briefings to clients and other audiences.
</li><li>You will provide responsive customer service and develop positive working relationships with clients and prospects as well as advocate for the Dragonfly brand
</li><li>You will develop and maintain our resources, including human intelligence sources, subcontractors, data feeds and open source networks.
</li><li>You may also have responsibility for mentoring and/or managing other analysts or researchers.
</li></ul>You Have:
<ul><li>3-5 years of experience in working in security analysis, political risk research or crisis risk management
</li><li>Sound analytical knowledge about political and security developments in the MENA region
</li><li>Experience in providing responsive customer service and maintaining positive working relationships with clients and prospects
</li><li>You are honest and curious, able to make analytical judgements based on evidence and reason, without concerns about being proven wrong
</li><li>Knowledge of regional languages is desirable
</li></ul>Our Benefits
<ul><li>Comprehensive Healthcare Plans
</li><li>Paid Time Off
</li><li>Retirement Plans
</li><li>Comprehensive Insurance Plans
</li><li>Lifestyle programs &amp; Wellness Resources
</li><li>Education Benefits
</li><li>Family Care Benefits &amp; Caregiving Support
</li><li>Commuter Transit Program
</li><li>Subscription Discounts
</li><li>Employee Referral Program
</li></ul>Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put &quot;Reasonable Accommodation&quot; in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area: Dow Jones - Data &amp; AI
Job Category: Data Analytics/Warehousing &amp; Business Intelligence
Union Status:
Non-Union role
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world&rsquo;s largest newsgathering operations globally.
It is home to leading publications and products including the flagship Wall Street Journal, America&rsquo;s largest newspaper by paid circulation; Barron&rsquo;s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk &amp; Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
Req ID: 53910</div></div><div></div>

Associate Analyst MENA

Mizuho Bank

<div><div>Profile Summary</div>
<ul>
<li>Assist with credit application preparation</li>
<li>Support execution and booking processes</li>
<li>Support Team Head and other members of the team with other assigned tasks</li> 
</ul>
<div></div><div>Duties and Responsibilities</div>
<ul>
<li>Contribute to department as Junior Credit Analyst by assisting with credit analysis, research and loan execution functions</li>
<li>Primary purpose/responsibility are including, but not limited to:
<ul><li><div><ul><li>Being a part of credit analysis and execution team, support to Relationship Manager, Head of Team other team members and Managing Director with loan execution.</li>
<li>Assist with credit application preparation, internal credit systems input and attachment collation</li>
<li>Support execution and booking processes, including preparing monitoring systems and coordinating booking requests with Booking Office</li>
<li>Communicate well with relevant credit department in London.</li>
<li>Conduct strong / timely monitoring of credit worthiness in accordance with internal credit rating procedure
</li><li>Comply with various regulations related to banking business
</li><li>Comply with internal rules.</li>
<li>Take responsibility for any other ad-hoc job tasks to be requested by Head of Team, Managing Director or other team members.</li></ul></div></li> 
</ul>
</li></ul><div></div><div>Qualifications, Skills and Experience</div>
<ul>
<li>Bachelors Degree or equivalent
</li><li>Great organisational and time management skills</li>
<li>Excellent communication skills</li>
<li>Strong numerical and analytical skills</li>
<li>Demonstrable ability to learn, innovate, support change and problem solve</li>
<li>Collaborative nature to contribute to a successful team performance
</li><li>Knowledge of the Banking Industry</li>
<li>High level of computer literacy and skills in data manipulation / presentation</li>
<li>Customer-centric career experience an asset but not essential</li>
<li>Language skills are an asset, but not essential</li></ul> 
<div></div>

At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. 


At Mizuho we are committed to supporting equality, diversity and equality, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities. 


If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team &ndash; recruitment@mizuhoemea.com and we will be happy to help.</div>

Credit Execution - Analyst

Confidential

Introduction:  We are a leading UAE retail company representing a portfolio of premium sports, lifestyle, and consumer brands. We are seeking an experienced Senior Finance Analyst to join our finance team. We are known for our commitment to operational excellence, innovation, and delivering exceptional customer experiences, and we offer a dynamic and collaborative environment where employees can make a meaningful business impact. The Senior Finance Analyst will play a key role in financial planning, budgeting, forecasting, performance analysis, and strategic decision-making. Working closely with cross-functional teams, you will provide actionable financial insights that support sustainable growth, improve business performance, and influence key commercial decisions. Key Responsibilities <ul><li>Build and maintain the annual and monthly budget &amp; rolling forecast plans by channel, brand and store across Retail, Wholesale and E-commerce.</li><li>Track the business plans against the Budget/Forecast and identify risks and opportunities.</li><li>Work with the accounting team through month-end close on accruals and analytical review.</li><li>Own the monthly management reporting pack: P&amp;L by channel, brand and store, with variances against budget, forecast and last year.</li><li>Prepare the PowerPoint decks for business reviews, leadership meetings and brand principal updates.</li><li>Maintain KPI dashboards covering sales, margin, opex and inventory.</li><li>Support new store feasibilities, lease renewals and other investment cases.</li><li>Improve financial models and automate recurring reports (Excel; Power BI and AI tools).</li><li>Support ERP and BI enhancements and help keep master data clean.</li><li>Document reporting processes so they are repeatable and auditable.</li><li>Ad hoc scenario modelling/ decision support for management.</li></ul> Qualifications &amp; Experience <ul><li>Bachelor’s degree in finance, accounting or a related field; CIMA, ACCA, CA or CFA (qualified or part-qualified) preferred.</li><li>Five to eight years in FP&amp;A or commercial finance, with at least two to three years in retail; multi-store, multi-channel or franchise businesses.</li><li>GCC experience strongly preferred.</li><li>Advanced Excel and strong PowerPoint are essential; Power BI or a similar BI tool is a plus.</li><li>Hands-on experience of a major ERP (Microsoft Dynamics or similar).</li></ul>  Why Join us? This is an exciting opportunity to be part of a growing, multi-brand retail organization where your insights will directly influence business performance and strategic decision-making. You'll work alongside experienced professionals in a collaborative environment that values innovation, continuous improvement, and professional development. If you are a proactive finance professional with strong analytical skills and a passion for turning data into meaningful business insights, we encourage you to apply and take the next step in your career.

Senior Finance Analyst (Retail)

Entrupy

<div><div><div>About Entrupy</div>
<div></div>
<div>Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods.</div>
<div></div>
<div>Entrupy's solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, Japan and Brazil. Entrupy's solutions in market:</div>
<ul><li>Entrupy Apparel Authentication</li></ul>
<ul><li>Entrupy Bags &amp; Leather Goods Authentication</li></ul>
<ul><li>Entrupy Sneaker Authentication</li></ul>
<ul><li>Entrupy Fingerprinting</li></ul><div> 

As we continue to build...

We're seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world &mdash; we'd love to have you apply.
</div></div>
About the Role 
We are seeking an experienced Knowledge Analyst II with strong authentication expertise and a deep understanding of luxury handbags and leather goods. This is a senior individual contributor role focused on owning complex knowledge initiatives, improving authentication accuracy through structured data and insights, and helping evolve how Entrupy captures, analyses, and operationalises product intelligence.

You'll work cross-functionally with Authentication, Training, Engineering, and Product teams, acting as both a subject matter expert and a strategic partner. This role requires high-level thinking, strong judgment, and the ability to lead projects from concept through execution.

Reports to: Knowledge Team Lead 
Location: Remote -Philippines, India, Hong Kong, Japan, Dubai (United Arab Emirates)

What you'll do:
<ul>
<li>Serve as a subject matter expert in luxury handbag and leather goods authentication, supporting high-impact authentication and training initiatives.</li>
<li>Make meaningful contributions to the development, evolution, and quality control of Entrupy's knowledge systems, ensuring they are accurate, scalable, and aligned with business needs.</li>
<li>Analyse authentication trends, error patterns, and product data to identify gaps, risks, and opportunities for improvement.</li>
<li>Own and drive medium- to large-scale projects related to new brand and product support, knowledge structure, tooling, or content strategy, including defining scope, timelines, and success metrics.</li>
<li>Create advanced documentation, product intelligence frameworks, and reference materials that support expert-level decision-making.</li>
<li>Partner closely with Engineering and Product teams to inform how knowledge is structured, tagged, and surfaced within Entrupy's platforms.</li>
<li>Contribute to the design and refinement of training programs, helping raise the overall expertise of the global authentication team.</li>
<li>Stay ahead of market trends, brand updates, and emerging counterfeit techniques, translating insights into actionable knowledge assets.</li>
<li>Mentor and provide guidance to more junior Knowledge Analysts, supporting team growth and consistency.</li>
</ul>
What you bring:
<ul>
<li>2+ years of experience in authentication, knowledge management, luxury goods research, fashion merchandising, or a closely related field.</li>
<li>Demonstrated expertise in authenticating luxury and contemporary handbags and leather goods, with strong brand-level knowledge.</li>
<li>Proven ability to think analytically about data, patterns, and systems, not just individual cases.</li>
<li>Experience leading projects or initiatives independently, with a track record of follow-through and impact.</li>
<li>Exceptional written communication skills, with the ability to synthesise complex information into clear, usable resources.</li>
<li>High attention to detail paired with strong judgment and investigative instincts.</li>
<li>Comfort working with large visual datasets, structured documentation, and analytical tools (spreadsheets, tagging systems, internal platforms).</li>
<li>A collaborative mindset and confidence working cross-functionally in a fast-paced, evolving environment.</li>
<li>Deep interest in fashion, luxury, craftsmanship, and the role of authentication in protecting consumers and brands.</li></ul> 
 
Culturally, we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission.

We have had an incredible run so far and are laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values &ndash; we hire by them, promote them, and celebrate them every day.

If you are passionate about solving challenging problems in a diverse setup, we'd love to connect!<div> 
Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.</div></div>

Knowledge Analyst II, Bags & Leather Goods

Aspen Pharma Group

<div>
 
 Job Purpose:
 
 
 
 The
 
 Group Administrator: Regulatory and Quality Applications
 
 is an operational role in the Group Digital Technology team, responsible for providing day-to-day application support, issue resolution, and user assistance for the Regulatory and Quality Application which includes primarily
 
 Veeva
 
 and related systems like Esko Pulse, TVT, Argus PV and Track wise Digital. This role is support-focused, ensuring that Regulatory Affairs teams can operate efficiently and in compliance using the Regulatory IT platforms. The Administrator acts as a first line of support for users, manages incidents, service requests and changes, coordinates with internal Regulatory Application Analyst / Specialist, Internal IT Teams and Vendor (like Veeva) for issue escalation, and plays a critical role in maintaining system stability and user satisfaction. Basic Veeva system configuration and reporting skills are essential.
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Life Sciences, or related field.
 </li>
 <li>
 ITIL Foundation (a plus).
 </li>
 <li>
 Veeva Vault certification (required).
 </li>
 <li>
 3+ years administering Regulatory, Quality, or other GxP‑validated systems.
 </li>
 <li>
 Strong knowledge of GxP / CSV / 21 CFR Part 11
 </li>
 <li>
 Experience supporting one or more of the following highly desirable:
 </li>
 <li>
 eQMS platforms (Veeva QMS)
 </li>
 <li>
 RIMS systems
 </li>
 <li>
 Document Control systems (SharePoint DMS, Veeva Qdocs, OpenText)
 </li>
 <li>
 Audit &amp; Compliance applications
 </li>
 <li>
 Experience maintaining validated systems (URS, IQ/OQ/PQ, trace matrices).
 </li>
 <li>
 Familiarity with workflow design, role‑based security, reporting tools, and configuration rules
 </li>
 <li>
 Strong understanding of GxP requirements, data integrity, ALCOA+, and validation processes.
 </li>
 <li>
 Experience analysing and interpreting regulatory guidelines and applying them to system operations.
 </li>
 <li>
 Strong knowledge of role-based access administration and security controls.
 </li>
 <li>
 Application configuration, workflow administration, and user access management.
 </li>
 <li>
 Incident, problem, change, and request management using ITIL frameworks.
 </li>
 <li>
 Strong analytical and troubleshooting capability for application and workflow issues.
 </li>
 <li>
 Documentation discipline, including SOPs, work instructions, validation artefacts, and system logs.
 </li>
 <li>
 Ability to work collaboratively with Quality, Regulatory, and cross-functional stakeholders.
 </li>
 <li>
 Strong analytical and methodical problem‑solving skills.
 </li>
 <li>
 High attention to detail and disciplined approach to documentation and configuration control.
 </li>
 <li>
 Excellent communication skills, particularly in translating system concepts into business language.
 </li>
 <li>
 Ability to remain calm and effective under pressure or audit conditions.
 </li>
 <li>
 Proactive, collaborative, and committed to continuous improvement.
 </li>
 <li>
 High level of accountability and ownership of allocated tasks.
 </li>
 <li>
 Deep understanding of Regulatory Affairs and Quality Management processes.
 </li>
 <li>
 Knowledge of eQMS, RIMS, Document Control, and Audit &amp; Compliance systems.
 </li>
 <li>
 Strong understanding of validation lifecycle, SOP standards, and compliance frameworks.
 </li>
 <li>
 Knowledge of integration patterns between enterprise systems (e.g., Veeva, SAP, Argus).
 </li>
 <li>
 Understanding of electronic records/e-signature regulations and data integrity requirements.
 
 
 </li>
 </ul>
 
 KPA:
 
 
 
 
 Application Support and Troubleshooting
 
 
 
 <ul>
 <li>
 Provide 1st and 2nd line support for users of the Regulatory applications, E.g. Registrations, Submissions, Archive, CRM and Safety.
 </li>
 <li>
 Monitor support queues, investigate and resolve incidents, log service requests, and ensure timely follow-up and closure.
 </li>
 <li>
 Troubleshoot common issues such as document upload failures, user access problems, metadata mismatches, and workflow errors.
 </li>
 <li>
 Ensure SLAs are met, and tickets are closed on time (Incidents, Requests, Change &amp; Problem)
 </li>
 <li>
 Ensure Problem Management is followed, and RCA is provided for major &amp; recurring incidents
 </li>
 <li>
 Follow GxP &amp; CSV methods and ensure system stays in validated state with no deviations
 
 
 </li>
 </ul>
 
 User Access Management
 
 
 
 <ul>
 <li>
 Manage user onboarding/offboarding, access rights, and role-based permissions in compliance with internal SOPs.
 </li>
 <li>
 Assist with system audits of user access and role reviews to ensure regulatory compliance.
 
 
 </li>
 </ul>
 
 Incident Management &amp; Escalation
 
 
 
 <ul>
 <li>
 Collaborate with other team members, management, and service providers to escalate and resolve complex technical issues.
 </li>
 <li>
 Track and manage open issues using ticketing tools (e.g., ServiceNow), ensuring timely updates and user communication.
 
 
 </li>
 </ul>
 
 System Monitoring &amp; Maintenance
 
 
 
 <ul>
 <li>
 Perform daily health checks and monitor system performance to ensure uptime and data integrity.
 </li>
 <li>
 Track usage metrics, system logs, and user behaviour to proactively identify potential issues.
 
 
 </li>
 </ul>
 
 Documentation &amp; Training
 
 
 
 <ul>
 <li>
 Maintain system support documentation including troubleshooting guides, FAQ articles, and job aids.
 </li>
 <li>
 Assist in user training sessions and creation of quick reference materials to improve adoption and reduce support requests.
 
 
 </li>
 </ul>
 
 Release Readiness &amp; Testing
 
 
 
 <ul>
 <li>
 Review release notes (E.g. Veeva Release notes) and assist in testing new features and updates.
 </li>
 <li>
 Support quarterly releases by validating critical functionality and reporting potential issues before go-live.
 
 
 </li>
 </ul>
 
 Continuous Improvements
 
 
 
 <ul>
 <li>
 Collect feedback from end-users to identify pain points and suggest system enhancements.
 </li>
 <li>
 Participate in projects related to system upgrades, enhancements, or integrations (e.g., with Argus, ERP, or EDMS systems).
 
 
 </li>
 </ul>
 #NB
</div>

Group Administrator: Regulatory and Quality Applications

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
Job Description
Excited to grow your career?
We value our talented employees, and whenever possible, help to grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! We are looking for experienced talent interested in AML-KYC space. AML is a key risk area for all banks and this role provides lots of learning related to AML guidelines, policies and procedures.
-
The Consumer Business AML KYC Analyst is an intermediate-level position, responsible for Anti-Money Laundering (AML) transaction monitoring and KYC (Know Your Client) program at Citi.
Responsibilities:
<ul><li>Review and approve client profile reviews completed by Makers, ensuring all customer information, supporting documentation, and KYC records comply with applicable local regulations, Citi policies, and KYC standards before case closure.</li>
<li>Perform quality oversight of transaction monitoring activities, review MIS outputs for accuracy and completeness, and contribute to quality governance discussions to drive consistent application of standards.</li>
<li>Validate and challenge the implementation of technology enhancements, policy updates, and regulatory changes by reviewing gap analyses, impact assessments, and stakeholder communications to ensure effective execution.</li>
<li>Review and provide oversight on process automation initiatives and the implementation of new or revised policies, procedures, and controls, ensuring adherence to governance requirements and operational readiness.</li>
<li>Conduct independent post-execution quality reviews, data profiling assessments, remediation validations, and control effectiveness reviews to identify risks, ensure compliance, and drive sustainable corrective actions.</li>
<li>Review capacity planning metrics, time-and-motion study outputs, and resource utilization analyses to ensure appropriate workload management and operational efficiency.</li>
<li>Review and approve procedural documentation and updates, ensuring alignment with current regulatory requirements, Citi policies, and operational best practices.</li>
<li>Validate and approve daily operational MIS and monthly management reports, ensuring accuracy, completeness, data integrity, and timely delivery to stakeholders.</li>
<li>Identify quality, control, and process gaps through ongoing reviews and provide recommendations to enhance productivity, strengthen controls, and improve operational effectiveness.</li>
<li>Act as a Subject Matter Expert (SME) and provide guidance, coaching, and constructive feedback to Makers and stakeholders on KYC requirements, quality expectations, and regulatory obligations.</li>
<li>Ensure adherence to Citi's risk and control framework by appropriately escalating issues, validating corrective actions, maintaining strong compliance standards, and promoting accountability across the team.</li>
<li>Exercise independent judgment when reviewing complex cases, ensuring risks are appropriately assessed, documented, and escalated in accordance with Citi policies and regulatory requirements.</li>
</ul>Role Qualifications:
<ul><li>Strong written and oral communication skills - Ability to interact and facilitate across diverse audiences, including Senior Management</li>
<li>Ability to support and obtain buy-in from others and lead by example of high performance.</li>
<li>Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms</li>
<li>Excellent time management skills</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Basic project participation experience</li>
</ul>Knowledge/Experience:
<ul><li>Experience with contributing to a collaborative environment through knowledge sharing and mutual respect.</li>
<li>Business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures.</li>
<li>Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance and changing dynamics, and knowledge of KYC processes throughout the client life cycle.</li>
<li>Understanding of the inter-dependencies of roles within KYC process and requirements for KYC Record successful completion across relevant client types.</li>
<li>Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues.</li>
</ul>Skills:
<ul><li>Proficient Microsoft Office user (i.e., Excel, PowerPoint) and ability to perform moderately complex queries.</li>
<li>Excellent communication and presentation skills</li>
<li>Strong multitasking skills and attention to detail.</li>
</ul>Education:
Bachelor's degree/University degree. AML-KYC related certification would be an advantage.
-
<h2 class="jobSectionHeader">Job Family Group:
</h2>Operations - Services
-
<h2 class="jobSectionHeader">Job Family:</h2>
Business KYC
-
<h2 class="jobSectionHeader">Time Type:</h2>
Full time
-
<h2 class="jobSectionHeader">Most Relevant Skills
</h2>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
-
<h2 class="jobSectionHeader">Other Relevant Skills
</h2>For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</div>

KYC Operations Senior Analyst (UAE Nationals Only)

Explore 368+ Business systems analyst in Dubai this August. Find roles across top companies and apply now to boost your career.