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cab booking operator/dispatcher-uk Jobs in Islamabad

cab booking operator/dispatcher-uk

call center agent – visa & ticketing Jobs in Islamabad

call center agent – visa & ticketing

csr dispatch handling (evening shift) Jobs in Islamabad

csr dispatch handling (evening shift)

cab booking operator dispatcher uk

Cabcall Outsource

Candidates experienced with icabbi, Autocab, cordic software are requiredJob Overview: Your role as Cab Call Operator/Dispatcher (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:<ul><li>Airport Booking.</li><li>Payment over the Phone.</li><li>Escalating the complaint to the relevant Department.</li><li>Handling Driver Queries/ Grievances.</li></ul>What You&rsquo;ll Do<ul><li>As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).</li><li>You will be doing the following task primarily:</li><li>Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.</li><li>Offer customers with timely Quotations.</li><li>Amending and Cancelling Active Bookings.</li><li>Keep a track of flight inputs.</li><li>Liaison with UK Office i-e Supervisor and Shift In charge.</li><li>Meeting High Level of Customer Service at all times.</li><li>Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.</li><li>Customer Coordination &ndash; Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,</li><li>Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)</li></ul>Required Experience &amp; Qualifications:<ul><li>Preferably Inbound Call center Experience or Minimum 01 Year of CSR Experience with a Call Center.</li><li>Candidates with the working knowledge of ICabbi, Autocab &amp; Cordic are required.</li><li>British Accent is mandatory for this role.</li></ul>Job Types: Full-time, Contract Contract length: 11 monthsPay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Cab Booking Operator/Dispatcher-UK

Riz Solutions

&quot;NOT WORK FROM HOME APPLY ONLY IF YOU CAN WORK FROM OUR OFFICE IN SOAN GARDENS&quot;Riz Solutions is based in Islamabad/Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.Job responsibilities include:<ul><li>Answering Inbound calls.</li><li>Taking the airport and local taxi bookings.</li><li>Booking over the phone, email or online and input data accurately into the software provided by the clients.</li><li>Providing a price quotation to the customers.</li><li>Responding to emails and live chat inquiries as required.</li><li>Deal with queries related to the company and bookings.</li><li>Create a positive brand image in front of the customers.</li><li>Respond to client inquiries promptly and professionally.</li><li>Liaise with clients, colleagues &amp; drivers, and always working for the best interest of the company.</li><li>Dispatch and distribute jobs in time and according to the company's procedure.</li><li>Punctual, reliable and responsible as per shift requirements.</li><li>Organized execution of daily tasks assigned by the company.</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a Taxi Cab Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Decent know-how of Taxi booking software.</li><li>Ability to multi-task and problem solving approach.</li><li>Knows Taxi dispatching.</li><li>Shift timings are mostly night shifts and you are expected to work on a ROTA.</li></ul>(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.*(Highly competitive remuneration will be offered as per your experience and abilities)*Job Types: Full-time, Part-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Taxi Dispatcher

&quot;NOT WORK FROM HOME APPLY ONLY IF YOU CAN WORK FROM OUR OFFICE IN SOAN GARDENS&quot;Riz Solutions is based in Islamabad/Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.Job responsibilities include:<ul><li>Answering Inbound calls.</li><li>Taking the airport and local taxi bookings.</li><li>Booking over the phone, email or online and input data accurately into the software provided by the clients.</li><li>Providing a price quotation to the customers.</li><li>Responding to emails and live chat inquiries as required.</li><li>Deal with queries related to the company and bookings.</li><li>Create a positive brand image in front of the customers.</li><li>Respond to client inquiries promptly and professionally.</li><li>Liaise with clients, colleagues &amp; drivers, and always working for the best interest of the company.</li><li>Dispatch and distribute jobs in time and according to the company's procedure.</li><li>Punctual, reliable and responsible as per shift requirements.</li><li>Organized execution of daily tasks assigned by the company.</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a Taxi Cab Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Decent know-how of Taxi booking software.</li><li>Ability to multi-task and problem solving approach.</li><li>Knows Taxi dispatching.</li><li>Shift timings are mostly night shifts and you are expected to work on a ROTA.</li></ul>(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.*(Highly competitive remuneration will be offered as per your experience and abilities)*Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent

Intercargo Logistics (SMC-Private) Limited

Job description:Intercargo Logistics is providing one point logistics solution to its clients across 32 countries of world. This company has adopted most advanced technological systems for rendering services to its clients. InterCargo Logistics for now is looking to fill the positions of CSR's / Dispatch Coordinators for its office based in Islamabad, Pakistan.Job Description:Generally, the CSRs ensures smooth and accurate execution of all freight bookings processed through the company&rsquo;s digital freight-booking application. The role involves monitoring job entries, confirming driver engagement and compliance, coordinating with clients and drivers, and ensuring that all milestones&mdash;such as acceptance, pickup, loading, transit, and delivery&mdash;are updated correctly and on time.The coordinator acts as the primary point of contact for any morning time operational issues impacting customer satisfaction and on-time delivery performance.More specifically,<ul><li>Monitor all new freight jobs entered into the booking application in real time.</li><li>Verify that all job details (pickup location, delivery location, cargo description, timings, client requirements, etc.) are complete and correctly registered.</li><li>Flag and correct incomplete or inaccurate job entries by coordinating with internal teams or clients.</li><li>Ensure any special instructions (temperature control, oversized cargo, documentation needs, etc.) are accurately reflected in the system.</li><li>Track driver acceptance of assigned jobs and follow up immediately if acceptance is delayed or declined.</li><li>Reassign drivers promptly when cancellations, rejections, or emergencies occur.</li><li>Ensure the driver receives all necessary job details, documents, and client instructions through the app or direct communication.</li><li>Driver assignment</li><li>Driver acceptance</li><li>Pre-departure readiness</li><li>Arrival at pickup location</li><li>Loading start / loading complete</li><li>Departure from pickup</li><li>Arrival at delivery</li><li>Unloading start / completion</li><li>Proof of delivery upload</li><li>Follow up with drivers who fail to update milestones promptly.</li><li>Log any irregularities, delays, or deviations from planned schedules.</li><li>Ensure that both clients and internal teams receive real-time milestone notifications.</li><li>Act as primary overnight contact for clients regarding job status, changes, or issues.</li><li>Provide timely updates on driver ETA, loading completion, delays, or route changes.</li><li>Respond to client queries received via phone, email, or in-app chat.</li><li>Escalate unresolved or critical client concerns to the Operations Manager or morning shift team.</li><li>Proof of delivery</li><li>Loading confirmation</li><li>Cargo photos</li><li>Delivery receipts</li><li>Confirm that all regulatory documentation (permits, licenses, hazardous goods documentation if applicable) is complete.</li><li>Maintain accurate morning shift records for handover to night-shift staff.</li></ul>Job Requirements;1. The ideal candidate for this position comes with the Extraordinary Communications Skills required for handling calls with Clients and Driver Based in UK2. The candidate should come with the basic industrial knowledge on how to handle the coordination for driver dispatch jobs3. The candidate ideally should be having prior exposure of handling dispatch work or courier handling;5. Strong communication skills with command over English is highly desired with proficiency in outlook-based email coordination;Benefits1. Permanent Job2. Good Start-up Salary3. Monthly Performance Bonus4. Emergency Health Cover5. Free Gym Membership6. Sports Activity Team Events7. Staff Tours8. Official Dinners9. Provident Fund Facility10. EOBI11. Annual Appraisal / Salary Increments12. Career Promotion Ladder13. Conducive Working EnvironmentFresh Graduates with Extraordinary Communication Skills are Encouraged to ApplyJob Timing: 12:30 PM to 09:30 PM PST (06 days a week)Job Location: 2nd Floor, One Expressway, Gulberg Greens Interchange, Islamabad Highway, IslamabadIntercargo Logistics is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply from Gulberg Greens and surrounding areas as they will be given preference based on the closer proximity and experience relevancy for this job.Job Type: Full-timeApplication Question(s):<ul><li>Have you read the job description carefully?</li><li>Have you seen the salary for this position?</li></ul>Work Location: In personJob Type: Full-timePay: Rs65,000.00 per monthWork Location: In person

CSR Dispatch Handling (Evening Shift)

Job description:Intercargo Logistics is providing one point logistics solution to its clients across 32 countries of world. This company has adopted most advanced technological systems for rendering services to its clients. InterCargo Logistics for now is looking to fill the positions of CSR's / Dispatch Coordinators for its office based in Islamabad, Pakistan.Job Description:Generally, the Freight Operations Coordinator ensures smooth and accurate execution of all freight bookings processed through the company&rsquo;s digital freight-booking application. The role involves monitoring job entries, confirming driver engagement and compliance, coordinating with clients and drivers, and ensuring that all milestones&mdash;such as acceptance, pickup, loading, transit, and delivery&mdash;are updated correctly and on time.The coordinator acts as the primary point of contact for any morning time operational issues impacting customer satisfaction and on-time delivery performance.More specifically,<ul><li>Monitor all new freight jobs entered into the booking application in real time.</li><li>Verify that all job details (pickup location, delivery location, cargo description, timings, client requirements, etc.) are complete and correctly registered.</li><li>Flag and correct incomplete or inaccurate job entries by coordinating with internal teams or clients.</li><li>Ensure any special instructions (temperature control, oversized cargo, documentation needs, etc.) are accurately reflected in the system.</li><li>Track driver acceptance of assigned jobs and follow up immediately if acceptance is delayed or declined.</li><li>Reassign drivers promptly when cancellations, rejections, or emergencies occur.</li><li>Ensure the driver receives all necessary job details, documents, and client instructions through the app or direct communication.</li><li>Driver assignment</li><li>Driver acceptance</li><li>Pre-departure readiness</li><li>Arrival at pickup location</li><li>Loading start / loading complete</li><li>Departure from pickup</li><li>Arrival at delivery</li><li>Unloading start / completion</li><li>Proof of delivery upload</li><li>Follow up with drivers who fail to update milestones promptly.</li><li>Log any irregularities, delays, or deviations from planned schedules.</li><li>Ensure that both clients and internal teams receive real-time milestone notifications.</li><li>Act as primary overnight contact for clients regarding job status, changes, or issues.</li><li>Provide timely updates on driver ETA, loading completion, delays, or route changes.</li><li>Respond to client queries received via phone, email, or in-app chat.</li><li>Escalate unresolved or critical client concerns to the Operations Manager or morning shift team.</li><li>Proof of delivery</li><li>Loading confirmation</li><li>Cargo photos</li><li>Delivery receipts</li><li>Confirm that all regulatory documentation (permits, licenses, hazardous goods documentation if applicable) is complete.</li><li>Maintain accurate morning shift records for handover to night-shift staff.</li></ul>Job Requirements;1. The ideal candidate for this position comes with the Extraordinary Communications Skills required for handling calls with Clients and Driver Based in UK2. The candidate should come with the basic industrial knowledge on how to handle the coordination for driver dispatch jobs3. The candidate ideally should be having prior exposure of handling dispatch work or courier handling;5. Strong communication skills with command over English is highly desired with proficiency in outlook-based email coordination;Benefits1. Permanent Job2. Good Start-up Salary3. Monthly Performance Bonus4. Emergency Health Cover5. Free Gym Membership6. Sports Activity Team Events7. Staff Tours8. Official Dinners9. Provident Fund Facility10. EOBI11. Annual Appraisal / Salary Increments12. Career Promotion Ladder13. Conducive Working EnvironmentFresh Graduates with Extraordinary Communication Skills are Encouraged to ApplyJob Timing: 07:00 AM to 02:30 PM PST (06 days a week)Job Location: 2nd Floor, One Expressway, Gulberg Greens Interchange, Islamabad Highway, IslamabadIntercargo Logistics is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply from Gulberg Greens and surrounding areas as they will be given preference based on the closer proximity and experience relevancy for this job.Job Type: Full-timeApplication Question(s):<ul><li>Have you read the job description carefully?</li><li>This is a full time Morning Shift job in office, if this is acceptable to you?</li><li>Have you seen the salary for this position?</li></ul>Work Location: In personJob Type: Full-timePay: Rs65,000.00 per monthWork Location: In person

CSR Dispatch Handling (Morning Shift)

TheodoresTravel

About Us We are a marketing agency focused on helping brands grow using TikTok and e-commerce. We work with international clients (mainly US/UK) and now want someone to manage our Upwork account full-time.You don&rsquo;t need to be a TikTok expert.You do need to be good at English, organized, and willing to learn our systems. Your Main Responsibilities You will handle everything on Upwork related to finding and closing new clients:<ul><li>Job Hunting</li></ul><ul><li>Search and monitor new jobs daily related to:</li><li>TikTok / TikTok Shop</li><li>Influencer marketing</li><li>Affiliate marketing</li><li>E-commerce / DTC brands / social media marketing</li><li>Shortlist the best jobs and keep a simple tracker (we&rsquo;ll give you a template).</li><li>Proposal Writing &amp; Bidding</li></ul><ul><li>Write custom proposals (no copy&ndash;paste spam).</li><li>Read the job description carefully and respond to what the client actually wants.</li><li>Use our existing templates, case studies, and results to make proposals stronger.</li><li>Update proposals based on what works / doesn&rsquo;t.</li><li>Profile &amp; Portfolio Management</li></ul><ul><li>Help keep our Upwork profile updated and attractive:</li><li>Title, overview, skills, keywords</li><li>Portfolio items and project packages</li><li>Add new portfolio items when we give you results/case studies.</li><li>Lead Nurturing &amp; Follow-Up</li></ul><ul><li>Reply quickly and professionally to all new messages.</li><li>Ask basic qualifying questions (we&rsquo;ll give you a script).</li><li>Follow up with leads who stop replying in a polite, strategic way.</li><li>Move people from interested &rarr; call booked &rarr; contract.</li><li>Call Booking &amp; Handover</li></ul><ul><li>Book Zoom/Google Meet calls into the founder&rsquo;s calendar.</li><li>Share a short summary before each call:</li><li>Client name, country</li><li>Job link &amp; budget</li><li>What they want / their main problem</li><li>After the call, help with follow-up messages and proposals if needed.</li><li>Client Communication (Inside Upwork)</li></ul><ul><li>Keep chats professional, friendly, and clear.</li><li>Answer basic questions about what we do (we&rsquo;ll train you).</li><li>Forward technical questions to the founder. What</li></ul>We&rsquo;re Looking For Must-Have:<ul><li>Good written English (clear, simple, no Google Translate vibes).</li><li>Experience with Upwork (bidding, proposals, or client messaging)</li></ul>OR strong willingness to learn quickly.<ul><li>Comfortable writing messages and proposals every day.</li><li>Very organized and disciplined with time.</li><li>Self-motivated: you don&rsquo;t wait for instructions, you hunt for jobs.</li></ul>Nice to Have (Not Required but a Plus):<ul><li>Experience with marketing / e-commerce / social media projects.</li><li>Any exposure to TikTok, influencers, or online brands.</li><li>Comfortable using Google Docs, Sheets, Calendly, etc.</li></ul>What Success Looks Like<ul><li>10&ndash;20 high-quality proposals sent per day (not spam).</li><li>Regular replies from clients and conversations on Upwork.</li><li>Calls booked consistently for our founder.</li><li>All leads and jobs are tracked properly (nothing gets lost).</li></ul>Work Details<ul><li>Type: Long-term, part-time to full-time (depending on performance).</li><li>Hours: Flexible, but:</li><li>You must check Upwork multiple times a day.</li><li>Some overlap with US time is a plus, not mandatory.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>A short introduction about you (experience, location, availability)</li><li>Your experience with Upwork (bidding, proposals, or client communication)</li><li>One short sample message or proposal you have written before (or write a new one).</li></ul>Work Location: In person

Upwork Bidder & Client Acquisition Specialist (TikTok / E-commerce Projects)

Al Mubroora Travel

Company DescriptionAl Mubroora Travel Group is a renowned provider of Hajj, Umrah, and international travel services. We are dedicated to delivering seamless pilgrimage arrangements, comprehensive global tour packages, and reliable visa assistance, ensuring our clients enjoy stress-free travel. Our mission is to offer high-quality, comfortable, and affordable travel experiences, emphasizing professionalism, integrity, and care. We pride ourselves on our exceptional customer support and commitment to making every journey memorable.Role DescriptionThis is a full-time, on-site Travel Consultant role based in the Islamabad Blue Area. In this role, the Travel Consultant will be responsible for providing personalized travel consulting and managing travel arrangements for clients. Key tasks include coordinating reservations, booking transportation and accommodations, offering exceptional customer service, and supporting the planning of both pilgrimage trips and international tours. The consultant will ensure seamless travel experiences by staying updated with travel regulations and offering expert guidance to clients.Qualifications<ul><li>Proficiency in Travel Consulting, including knowledge of travel destinations, itineraries, and options</li><li>Experience in Travel Management and handling Travel Arrangements for clients</li><li>Strong skills in Customer Service and Reservations, ensuring client satisfaction and efficient booking processes</li><li>Attention to detail and excellent organizational skills to manage multiple travel plans</li><li>Familiarity with visa processing and international travel guidelines is a plus</li><li>Effective communication and interpersonal skills</li><li>Proficiency with travel booking systems and tools</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs100,000.00 per monthExperience:<ul><li>travel Agency: 1 year (Required)</li><li>sales: 1 year (Preferred)</li></ul>Work Location: In person

TRAVEL CONSULTANT

Explore 99+ Cab booking operator dispatcher uk in Islamabad this December. Find roles across top companies and apply now to boost your career.