customer service representative Jobs in Islamabad

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visa processing officer Jobs in Islamabad

visa processing officer

call center agent visa ticketing

Rehman Studies (Pvt) Ltd

Job Summary:We are looking for professional, motivated, and customer-focused Call Center Agents to join our fast-paced travel agency. You will assist customers with visa guidance, ticketing services, travel-related inquiries, and ensure a smooth and professional experience from start to finish.Key Responsibilities:<ul><li>Handle customer calls, emails, and messages for visa and ticketing services.</li><li>Assist with flight options, fare details, bookings, rebookings, and cancellations.</li><li>Guide customers on visa requirements and documentation.</li><li>Maintain accurate records for bookings and visa files.</li><li>Stay updated on airline policies, visa updates, and travel regulations.</li><li>Resolve customer issues professionally.</li><li>Coordinate with internal teams for smooth service delivery.</li><li>Promote travel deals and services to meet sales targets.</li><li>Follow up on bookings and ensure timely document processing.</li></ul>Requirements<ul><li>Excellent English communication skills (professional level).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Previous experience in a travel agency (Visa, Ticketing, STA, Immigration, Umrah) is preferred.</li><li>Strong multitasking, organizational, and problem-solving skills.</li><li>Ability to work both independently and within a team environment.</li><li>Strong persuasion and negotiation skills to meet sales goals.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Visa & Ticketing

Job Description: We are looking for a motivated Travel Agent to join our team. You will assist clients with travel bookings, provide expert advice on destinations, flights, accommodations, and Umrah packages, and ensure an excellent customer experience.Key Responsibilities:<ul><li>Handle bookings, amendments, cancellations, and refunds</li><li>Advise clients on travel options and packages</li><li>Respond to inquiries via phone, email, chat, and in-person</li><li>Resolve customer issues professionally</li><li>Maintain accurate records and documentation</li><li>Coordinate with internal teams to ensure smooth service</li><li>Promote travel packages and achieve sales targets</li></ul>Requirements:<ul><li>Strong English communication skills.</li><li>Bachelor&rsquo;s Degree (graduates only)</li><li>Experience in Travel Agency operations (Ticketing, Visa, STA, Immigration, Umrah Packages)</li><li>Organized, detail-oriented, and able to multitask</li><li>Excellent problem-solving and customer service skills</li><li>Ability to work independently and as part of a team</li></ul>Located at Shop No 3 Ground Floor, Rehman Travels, Office Tower, 44 East Fazal E Haq Road, Block E G 6/2 Blue Area, Islamabad.Apply on: 0335-5005730 (Whatsapp)Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working in a travel agency, specifically handling ticketing, visa processing, STA, immigration, or Umrah packages?</li><li>Do you hold a Bachelor&rsquo;s degree?</li><li>How many years of sales experience do you have in a travel agency?</li></ul>Work Location: In person

Travel Agent

Smart brains technologies 2.0

The Team Lead oversees the daily operations of a team of call center agents to ensure excellent customer service, smooth workflow, and achievement of performance targets. This role includes mentoring staff, handling escalations, monitoring call quality, and providing support to management for continuous process improvement.Key Responsibilities:Team Supervision &amp; Performance Management<ul><li>Lead, supervise, and motivate a team of agents to achieve daily, weekly, and monthly Targets.</li><li>Monitor agent performance through call evaluations, dashboards, and reports.</li><li>Conduct regular coaching sessions, provide feedback, and develop action plans for improvement.</li><li>Manage team schedules, attendance, breaks, and adherence to shift timings.</li></ul>Quality Assurance<ul><li>Ensure agents follow call center scripts, protocols, and compliance guidelines.</li><li>Review call recordings and provide quality feedback to maintain service standards.</li><li>Identify skill gaps and arrange necessary training or refresher sessions.</li></ul>Operational Management<ul><li>Maintain smooth workflow and ensure service-level agreements are met.</li><li>Assign tasks and manage workload distribution within the team.</li><li>Handle real-time floor management, monitor queues, and resolve operational issues promptly.</li><li>Assist with on boarding and training of new agents.</li></ul>Customer Service &amp; Escalation Handling<ul><li>Address and resolve escalated customer concerns professionally.</li><li>Support agents during difficult customer interactions and ensure resolution.</li><li>Ensure high levels of customer satisfaction and first-call resolution.</li></ul>Reporting &amp; Documentation<ul><li>Prepare daily/weekly performance reports for management review.</li><li>Track key metrics such as QA scores, attendance, and productivity.</li><li>Document coaching sessions, performance reviews, and team updates.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience in a call center environment.</li><li>1&ndash;2 years of experience as a Team Lead or Senior Agent in a call center.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Proficiency with call centre tools, CRM systems, and performance dashboards.</li><li>Ability to manage high-pressure situations and large teams effectively.</li><li>Excellent customer handling and conflict resolution skills.</li><li>Strong understanding of QA standards, and call centre metrics.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Coaching &amp; Feedback</li><li>Time Management</li><li>Analytical Thinking</li><li>Decision-Making</li><li>Customer Focus</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Team Lead

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Job Title: Call Center Agent &ndash; Verifier &amp; Self-VerifierThe Call Center Agent &ndash; Verifier &amp; Self-Verifier is responsible for conducting outbound verification calls to confirm customer information, validate transactions, and ensure data accuracy. This role requires exceptional communication skills, strong attention to detail, and the ability to follow verification scripts and compliance guidelines. The Self-Verifier component involves independently reviewing and confirming the accuracy of one&rsquo;s own completed verifications before submission.Key Responsibilities1. Customer Verification<ul><li>Conduct verification calls to confirm customer identity, personal information, and transaction details.</li><li>Validate accuracy of documents, applications, or requests submitted through various channels.</li><li>Follow prescribed verification scripts and protocols to ensure consistency and compliance.</li></ul>2. Self-Verification Duties<ul><li>Review and double-check completed cases to ensure information is accurate and complete.</li><li>Identify errors or inconsistencies and correct them before final submission.</li><li>Maintain high accuracy rates by performing quality checks on one&rsquo;s own work.</li><li>Ensure all verification steps comply with company policies, legal regulations, and audit standards.</li></ul>3. Customer Interaction &amp; Support<ul><li>Provide clear explanations to customers regarding the purpose of verification.</li><li>Handle customer inquiries related to the verification process professionally and courteously.</li><li>Escalate complex or suspicious cases to supervisors or the fraud/risk department.</li></ul>4. Compliance &amp; Documentation<ul><li>Adhere to all regulatory, security, and confidentiality requirements.</li><li>Maintain thorough and accurate records of each interaction and verification attempt.</li><li>Follow data protection and privacy protocols</li><li>Report any irregularities, fraud attempts, or policy violations immediately.</li></ul>5. Performance &amp; Quality Assurance<ul><li>Meet or exceed assigned KPIs, including accuracy rate, call handling time, and verification completion targets.</li><li>Participate in coaching sessions, training programs, and process improvement initiatives.</li><li>Demonstrate continuous improvement in verification accuracy and customer service quality.</li></ul>QualificationsEducation<ul><li>High school diploma or equivalent required.</li><li>Additional training or certification in customer service, fraud prevention, or data verification is a plus.</li></ul>Experience<ul><li>Previous call center, customer service, or verification experience preferred.</li><li>Experience in industries such as finance, telecom, insurance, e-commerce, or BPO is advantageous.</li></ul>Skills<ul><li>Excellent verbal and written communication skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to follow strict procedures and compliance guidelines.</li><li>Good problem-solving and critical-thinking abilities.</li><li>Proficiency in using call centre software, and basic computer applications.</li><li>Ability to work independently as well as in a team.</li></ul>Behavioural Competencies<ul><li>High integrity and professionalism.</li><li>Strong sense of responsibility and accountability.</li><li>Patience and customer-centric attitude.</li><li>Ability to stay calm and focused under pressure.</li><li>Adaptability to rapid changes in processes or workflows.</li></ul>Working Conditions<ul><li>Office-based on company policy.</li><li>Shift-based schedule, including weekends or holidays if required.</li></ul>Job Types: Full-time, Part-time, Contract, Internship, FresherPay: Rs40,000.00 - Rs100,000.00 per monthWork Location: In person

Verifiers and self verifiers

Walee Technologies

Job Title: Sales Officer / Call Center Agent (Life &amp; Health Insurance) Location: I-9, Islamabad Company: Hakeem Easy FinanceJob DescriptionHakeem Easy Finance is looking for energetic and customer-focused Sales Officers / Call Center Agents to join our growing team in Islamabad. If you have experience in Life and Health Insurance telesales or possess strong communication skills with a passion for sales, we want to hear from you!In this role, you will be responsible for engaging potential customers over the phone, presenting insurance products, generating leads, and closing sales while delivering excellent customer service.Key Responsibilities<ul><li>Make outbound calls to prospective clients for Life &amp; Health Insurance plans</li><li>Clearly explain product features, benefits, and eligibility</li><li>Convert leads into successful sales</li><li>Maintain customer records and track follow-ups</li><li>Achieve daily/weekly sales targets</li><li>Deliver quality customer experience on every call</li></ul>Requirements<ul><li>Prior experience in insurance telesales is highly preferred</li><li>Strong communication and negotiation skills</li><li>Confident, energetic, and target-driven personality</li><li>Ability to work in a fast-paced environment</li><li>Minimum education: Intermediate (Bachelor&rsquo;s preferred)</li></ul>What We Offer<ul><li>Fixed Salary: PKR 40,000</li><li>Free in-house lunch</li><li>Medical facility</li><li>Attractive incentives &amp; bonuses based on performance</li><li>Supportive work environment</li><li>Growth opportunities within the company</li></ul>Job TypeFull-Time (On-site), Timings: 9AM to 6PMJob Type: Full-timePay: Rs40,000.00 per monthExperience:<ul><li>Insurance Sales: 1 year (Required)</li></ul>Work Location: On the road

Sales Officer / Call Center Agents (Life and Health Insurance)

Job Overview: We are hiring enthusiastic and customer-focused Call Center Agents to join our Student Consultancy Department. In this role, you will guide students through international study options, provide accurate information regarding admissions and visa processes, handle inquiries, and ensure a smooth and supportive experience for every student.Key Responsibilities:<ul><li>Handle incoming calls, messages, and emails from students and parents.</li><li>Provide guidance on study programs, admissions, documents, and universities.</li><li>Assist with appointment bookings and consultancy processes.</li><li>Conduct follow-ups to ensure timely updates and deadlines are met.</li><li>Maintain accurate student records and documentation.</li><li>Address concerns professionally and provide solutions.</li><li>Coordinate with consultants and visa teams for smooth service.</li><li>Promote consultancy services to achieve enrollment targets.</li><li>Stay updated on admission rules, visa requirements, and education trends.</li></ul>Who We&rsquo;re Looking For<ul><li>Strong verbal communication skills in English (professional proficiency required).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Prior experience minimum 3 years in travel, visa, or student consultancy will be an advantage.</li><li>Organized, focused, and able to multitask in a fast-paced environment.</li><li>Strong problem-solving and customer-handling skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent negotiation and persuasion abilities to meet consultancy targets.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Student Consultancy

Explore 187+ Call center agent visa ticketing in Islamabad this December. Find roles across top companies and apply now to boost your career.