customer service representative Jobs in Islamabad

customer service representative

customer care representative Jobs in Islamabad

customer care representative

helpline agent

b2b sales account executive - outbound Jobs in Islamabad

b2b sales account executive - outbound

business development specialist (outbound) Jobs in Islamabad

business development specialist (outbound)

inbound call center

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Inbound call center

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Cabcall Outsource

Candidates experienced with icabbi, Autocab, cordic software are requiredJob Overview: Your role as Cab Call Operator/Dispatcher (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:<ul><li>Airport Booking.</li><li>Payment over the Phone.</li><li>Escalating the complaint to the relevant Department.</li><li>Handling Driver Queries/ Grievances.</li></ul>What You&rsquo;ll Do<ul><li>As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).</li><li>You will be doing the following task primarily:</li><li>Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.</li><li>Offer customers with timely Quotations.</li><li>Amending and Cancelling Active Bookings.</li><li>Keep a track of flight inputs.</li><li>Liaison with UK Office i-e Supervisor and Shift In charge.</li><li>Meeting High Level of Customer Service at all times.</li><li>Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.</li><li>Customer Coordination &ndash; Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,</li><li>Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)</li></ul>Required Experience &amp; Qualifications:<ul><li>Preferably Inbound Call center Experience or Minimum 01 Year of CSR Experience with a Call Center.</li><li>Candidates with the working knowledge of ICabbi, Autocab &amp; Cordic are required.</li><li>British Accent is mandatory for this role.</li></ul>Job Types: Full-time, Contract Contract length: 11 monthsPay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Cab Booking Operator/Dispatcher-UK

Fresh Graduate(inbound call system )

B2B IT Solutions

B2B IT Solutions is seeking a motivated and results-driven Sales Executive to join our growing team. We specialize in inbound call center solutions and a full suite of IT services, including digital marketing, web design &amp; development, and graphic design.This is an excellent opportunity to build your career with a dynamic and professional organization.Working Hours: 10:00 AM &ndash; 7:00 PMCompensation: Market-competitive salary and performance-based incentivesKey Responsibilities<ul><li>Identify, generate, and qualify B2B leads</li><li>Close inbound call center and IT service projects</li><li>Develop and maintain strong business relationships with clients</li><li>Achieve sales targets through effective communication and strategic planning</li></ul>Qualifications &amp; Skills<ul><li>Excellent command of spoken and written English</li><li>Minimum 2 years of B2B sales experience, preferably in the IT industry</li><li>Strong negotiation, communication, and client engagement skills</li><li>Ability to manage the full sales cycle with professionalism and confidence</li></ul>If you are passionate about sales and looking to accelerate your career, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs75,000.00 - Rs90,000.00 per monthWork Location: In person

Sales Executive (On-Site)

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Al Khial Cleaner

Excellent communication skills in English.Ability to formulate &amp; prioritize the tasks.Answering inbound calls of customers who are calling to enquire for services/products.Constantly updating self on product/services knowledge.Communicating with the customers in a polite and helpful manner over the phone.Coordination with the field team to schedule pickup/delivery.Have a sound knowledge of google map in searching area's.Booking appointments using WhatsApp/calling &amp; updating customer database.Managing COD &amp; online payment.The patience and ability to engage customers in conversation. Good sales ability.Working knowledge of relevant computer software.Excellent interpersonal and problem solving skillsThe ability to handle rejection and stress in soliciting customers.Previous experience in delivery company or in call center is preferable.Job Type: Full-time Duty Hours: 12 HoursJob Types: Full-time, FresherPay: Rs30,000.00 - Rs100,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>call center or customer services: 1 year (Required)</li></ul>

Female Customer Services Representative

Explore 177+ Inbound call center in Islamabad this December. Find roles across top companies and apply now to boost your career.

177 inbound call center jobs IN Islamabad

Inbound call center

Inbound call center

Cab Booking Operator/Dispatcher-UK

Fresh Graduate(inbound call system )

Sales Executive (On-Site)

QA Officer

Female Customer Services Representative