call center agent

call center representative Jobs in Islamabad

call center representative

call centre assistant

client relationship manager (crm) Jobs in Islamabad

client relationship manager (crm)

customer care representative

Think Higher Consultants

Job Overview: The Customer Service Representative plays a key role in ensuring a smooth and professional client experience while assisting with the day-to-day administrative functions of a visa consultancy firm. This position serves as the first point of contact for clients and requires excellent communication skills, a professional attitude, and the ability to handle confidential information responsibly.Key Responsibilities:<ul><li>Greet and assist clients in a courteous and professional manner, both in person and through phone or email communication</li><li>Provide clear and accurate information about visa services, processes, and appointment scheduling</li><li>Manage appointment bookings, confirmations, and updates efficiently</li><li>Follow up with clients regarding documentation, fees, and application progress</li><li>Handle client queries, concerns, and complaints with patience and professionalism</li><li>Ensure the confidentiality and security of all client-related and immigration information</li></ul>Administrative Duties:<ul><li>Maintain well-organized client records, files, and documentation systems</li><li>Assist consultants with administrative support related to ongoing cases</li><li>Perform data entry, prepare basic reports, and draft routine communications</li><li>Monitor office inventory and contribute to smooth daily office operations</li><li>Coordinate with team members and departments to ensure efficient workflow</li><li>Adhere to company policies and operational procedures at all times</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any relevant field</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service-based industry is an advantage but not required)</li><li>Strong command of English, both spoken and written</li><li>Excellent communication and interpersonal abilities</li><li>Professional demeanour with punctuality and discipline</li><li>Basic knowledge of computer systems and office software</li><li>Ability to manage multiple tasks and perform well under pressure</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative

ASK Development pvt Limited

Job Responsibilities:A Reputed Telecom company required a Customer Care Representor ( Premium ).Who will deal Inbound call system of Customer services.To handle and respond to customer calls.To provide online support to the customer regarding the services.Follow up with Operations team for fault rectifications exceeding 48 hoursCreate / close Network Trouble TicketKeep faults' record for respective regionsExecute special tasks assigned during duty.Position: Customer Care Agent ( Normal)Qualification: Inter/BachelorsExperience: 1 year in call center with UK base campaignShift: monthly rotational ( Morning , evening, Night) for male.For females (Morning shift)Location: Rawalpindi / IslamabadBenefits:Free medical insuranceWork from home after probation ( 4 months) as per your performance base.Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>UK Based: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Care Agent

United Sol (Pvt.) Ltd

We are hiring a Customer Sales &amp; Support Specialist for our UAE-based client, PitStopArabia.com, for their Islamabad office.Location: I-9/3, Islamabad (onsite)Full-Time PermanentBase salaries start at 90,000 PKR a month, depending upon experience, with On Target Earnings. Typical take home compensation after completion of probation period is upwards of PKR 180,000 monthlyConfirmed employees also get medical cover and lunch is provided by the company.About PitStopArabia.comPitStopArabia.com is the leading online tyre retailer in the UAE and one of the nation&rsquo;s most successful e-commerce businesses. Founded in 2015, the business has disrupted the UAE&rsquo;s automotive sector through its easy tyre fitting process, offering customers excellent service and affordable prices from all leading tyre manufacturers.We are a design and customer experience led business and aim for our web platform and brand to stand out ahead of our competitors. We pride ourselves on a Build-Measure-Learn methodology which is accompanied by harnessing our data to get to the right solution quickly.Job descriptionAt PitStopArabia.com, customers are at the heart of our business. Nowhere is this more relevant than in the Customer Success Team where we are the face of the PitStopArabia.com brand. Our aim is to deliver world-class interactions whilst always placing our customers at the center of everything that we do.As a member of the customer care team, you will provide support to our customers during their purchasing journey ensuring their needs are met and advocate the brand of PitStopArabia.com.Engaging with our customers through our many contact channels you will also liaise with our installer network partners and suppliers to ensure we get it right, every time.If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you.Our Values<ul><li>Integrity: Acting ethically and transparently in all business dealings, prioritizing doing the right thing over personal gain</li><li>Innovation: Pushing past the status quo with bold and progressive ideas. Being curious and challenging deeply ingrained assumptions and traditional methods.</li><li>Accountability: Owning the decisions made and their outcomes.</li><li>Honesty: Being upfront and forthcoming with information, insights, and processes.</li><li>Respect: Treating all employees, clients, customers, and stakeholders with dignity and worth &ndash; no matter their background, position, or opinions.</li><li>Excellence: Pushing boundaries to achieve the highest quality results taking pride in the work.</li></ul>Operational Duties:<ul><li>Ensuring our customers have a smooth and effortless journey from Purchase to Installation.</li><li>Driving tyres sales and customer satisfaction by responding to motorists who reach out to PitStopArabia.com via our contact channels such as email, phone, social, live chat, and WhatsApp.</li><li>Converting inquiries into sales by providing advice on tyre selection and availability to customers</li><li>Proactively contacting customers who may have ordered the wrong tyres assisting them to find a more suitable solution and supporting in selecting a suitable alternative.</li><li>Liaising closely with our Installer Network and Supply chain teams.</li><li>Dealing with Installer deliveries and ensuring that tyres have arrived in time for fittings.</li><li>Where installers are unable to support with preferred fitting times and dates, working with the customer, suppliers, and installers to find the best resolution based on their circumstances.</li><li>Contacting customers to advise on delays with orders and working to find a solution for them.</li><li>Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.</li><li>Raising Purchase Orders, Claims, and various other items.</li><li>Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customers' relationship with us.</li></ul>Required Profile:Education:<ul><li>Minimum 14 years of schooling.</li></ul>Language:<ul><li>Proficient in English. Arabic language a plus</li></ul>Skills Required:<ul><li>Excellent communication skills, able to communicate through phone (both inbound and outbound), email, webchat, and social media. &ndash; with a love for customer care</li><li>Passionate about excelling in sales with excellent closing skills</li><li>Organization skills, being able to balance own workload is necessary &ndash; ability to multi-task.</li><li>Ability to problem solve effectively and generate solutions to solve customers&rsquo; issues.</li><li>Active listening and understanding ensuring an excellent customer journey.</li><li>Willingness to work proactively and as part of a team.</li></ul>Experience Required: Mid-level<ul><li>Minimum 5 year&rsquo;s experience of working in a customer-facing role is essential.</li><li>Minimum 3 years experience as a Sales closer with consistent history of converting warm leads to sales</li><li>Contact Centre experience is preferable with a role in an Omni-channel Contact Centre being advantageous.</li><li>Knowledge or a keen interest in the motor or tyre industry is preferable but not essential.</li><li>Interested in a future career development with us.</li></ul>If you think you'd be a good fit, please apply here, or share your CV at career@unitedsol.net!Job Type: Full-timeWork Location: In person

Customer Sales & Support Specialist

ASK Development

About the Opportunity Our client, Fin Leap, is a growing organization in the financial services sector, focused on delivering efficient, technology-driven solutions and maintaining high standards of customer experience and compliance. We are currently hiring for multiple roles that play a vital part in supporting operations, ensuring service quality, and strengthening risk management processes.Purpose of the RoleThis role is designed to ensure a seamless and positive customer experience by effectively managing customer interactions across multiple channels. The position plays a key role in addressing customer concerns, improving satisfaction levels, and acting as a bridge between customers and internal teams to enhance overall service delivery.Job Responsibilities<ul><li>Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.</li><li>Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.</li></ul>Job Requirements &ndash; Customer Service<ul><li>Age 20&ndash;30, junior high school education or above.</li><li>Good analytical judgment and communication skills; willing to make calls to customers.</li><li>Familiar with Excel, Word, and other office software.</li><li>Able to accept shift work schedules.</li></ul>Job Type: Full-timePay: Rs37,000.00 per monthWork Location: In personApplication Deadline: 31/03/2026 Expected Start Date: 06/04/2026

Customer Service Representative (CSR)

The Hive

Duties &amp; responsibilities<ul><li>Handle inbound and outbound calls to engage with potential clients and members.</li><li>Generate leads by effectively communicating the value propositions of The Hive&rsquo;s coworking spaces.</li><li>Provide accurate and detailed information to prospective clients about our services, pricing, and availability.</li><li>Assist in scheduling tours and meetings for prospective clients with the Community and Sales teams.</li><li>Provide excellent customer service by addressing inquiries, complaints and resolving issues promptly.</li><li>Perform feedback calling for leads that are either lost or won, gathering insights to improve service and sales strategies.</li></ul>Qualifications<ul><li>Proven experience in a customer service or sales role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills and attention to detail.</li><li>Proficiency in using CRM software is a plus</li><li>A proactive and positive attitude with a strong desire to achieve targets.</li><li>Fluency in English is required.</li></ul>What we offer<ul><li>Competitive salary and performance-based incentives.</li><li>A collaborative and innovative work environment.</li><li>Opportunities for career growth and professional development.</li></ul>Job Type: Full-timeWork Location: In person

Customer Services Representative

Misix Communication

Company DescriptionMisix Communication, established in 2015, is a leading Business Process Outsourcing center that specializes in delivering outstanding customer service. Committed to building strong customer relationships, our team provides exceptional customer support tailored to the needs of both new and existing clients. Our experienced staff quickly adapts to new tools and product specifications, ensuring high-quality service. At Misix Communication, we strive to exceed expectations and support businesses in achieving superior customer satisfaction.Role DescriptionThis is a full-time hybrid role for a Call Center Representative based in Islamabad, offering the flexibility of partial remote work. Responsibilities include providing excellent customer support, resolving customer inquiries, maintaining high levels of customer satisfaction, and ensuring a positive experience for all clients. The Call Center Representative will utilize strong communication and computer skills to manage and resolve customer issues effectively.Qualifications<ul><li>Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction</li><li>Strong Interpersonal Skills and ability to communicate effectively with a diverse customer base</li><li>Proficiency in Computer Literacy to navigate and utilize technology-based tools efficiently</li><li>Ability to work collaboratively within a team while also taking initiative to work independently</li><li>Fluency in English; additional language skills are a plus</li><li>High school diploma or equivalent; further education or prior experience in a call center environment is advantageous</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Outbound Call Specialist

Rent Islamabad PVT LTD

Job Title: Customer Service Representative (CSR) &ndash; SalesCompany: Provoxio Pvt LtdJob Description: Provoxio Pvt Ltd is looking for a motivated and confident Customer Service Representative (CSR) to join our team. This is an on-site role focused on sales through cold calling, requiring strong communication skills and the ability to engage potential customers effectively.Key Responsibilities:<ul><li>Conduct cold calls to potential clients</li><li>Promote and sell company services/products</li><li>Handle customer queries professionally</li><li>Build and maintain customer relationships</li><li>Achieve daily and monthly sales targets</li><li>Maintain accurate records of calls and sales</li><li>Demonstrate good communication skills</li><li>Utilize prior sales experience to improve performance</li></ul>Job Timings: 3:00 PM &ndash; 12:00 AMSalary: PKR 40,000 &ndash; 60,000 (based on experience and performance)Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Previous experience in sales is required</li><li>Basic sales and negotiation skills</li><li>Ability to work in a fast-paced environment</li><li>Previous call center experience is a plus</li></ul>Location: On-site (Office-based role)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

English Speaking Call Center Sales Specialist(Evening Shift)

Explore 171+ Customer care representative in Islamabad this April. Find roles across top companies and apply now to boost your career.