accounts officer

customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

account officer

accountant officer

accounts officer (female) Jobs in Islamabad

accounts officer (female)

chat support officer

Walee Technologies

Job Title: Customer Support Officer Location: (Islamabad , I9/2) Company: Hakeem Easy FinanceAbout Us: Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.Role Overview: We are looking for a Customer Support Officer to assist our customers via chat, email, and call support. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.Key Responsibilities:<ul><li>Respond to customer queries through chat, email, and calls in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul>Requirements:<ul><li>Good communication skills (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of MS Office or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in customer support is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul>Why Join Us:<ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul>Pay: Rs40,000.00 per monthWork Location: In person

Customer Support Officer

Eposmatic (Pvt) Ltd

Job Opening: Accounts Officer Location: Islamabad Salary: PKR 45,000 &ndash; 60,000 (based on experience) Working Days: Monday to Friday Timings: 10:00 AM &ndash; 6:00 PMWe are looking for a dedicated and detail-oriented Accounts Officer to join our team in Islamabad. The ideal candidate should have a solid understanding of accounting principles, be well-organized, and capable of handling day-to-day financial operations efficiently.Key Responsibilities:<ul><li>Maintain accurate financial records, ledgers, and vouchers</li><li>Handle daily accounting entries, bank reconciliations, and cash management</li><li>Assist in preparation of monthly and annual financial reports</li><li>Support invoices, and compliance requirements</li><li>Coordinate with internal departments for financial documentation</li><li>Ensure accuracy and compliance with company accounting policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field</li><li>1&ndash;2 years of relevant experience preferred</li><li>Basic knowledge of accounting software (e.g., QuickBooks, Excel, Zoho, etc.)</li><li>Strong attention to detail and numerical accuracy</li><li>Good communication and organizational skills</li></ul>If you meet the above criteria and are eager to grow your career in accounting, we encourage you to apply.To Apply: Send your updated CV to hr@eposmatic.com with the subject line &ldquo;Accounts Officer &ndash; Islamabad&rdquo;Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Accountant Officer

Technoworks (SMC-PVT) Ltd

TechnoWorks Engineering is Hiring: Finance OfficerLocation: Islamabad Salary: PKR 90,000 &ndash; 100,000 per monthTechnoWorks Engineering is seeking a detail-oriented Finance Officer with 2&ndash;4 years of relevant experience in accounts, reporting, and compliance. Candidates with government compliance experience, completed articles, or ACCA / ICMA part-qualification will be preferred.Key Responsibilities<ul><li>Manage daily accounts, vouchers, ledgers, and financial records</li><li>Prepare cash flow statements, expense reports, and bank reconciliations</li><li>Handle vendor payments, receivables, payroll support, and petty cash management</li><li>Ensure compliance with taxation, EOBI, social security, and other statutory requirements</li><li>Support audits, budgeting, and management reporting</li></ul>Requirements<ul><li>ACCA / ICMA part-qualified candidates may also apply</li><li>Strong command of Excel and accounting software</li><li>Good communication skills, analytical ability, and strong attention to detail</li></ul>Female candidates are encouraged to apply.Job Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Finance Officer

Edge one communications

<ul><li>Respond promptly and professionally to customer inquiries through various communication channels, including phone, email, and chat.</li><li>Utilize CRM software to track and manage customer interactions, ensuring accurate record-keeping and follow-up.</li><li>Listen actively to customer concerns, demonstrating empathy and understanding to provide appropriate solutions.</li><li>Identify customer needs and offer relevant information about products and services to assist in decision-making.</li><li>Resolve product or service problems by clarifying issues, researching answers, and coordinating with relevant departments.</li><li>Document all customer interactions and transactions thoroughly to maintain comprehensive records for future reference.</li><li>Follow up with customers to ensure their issues are resolved and to foster ongoing customer satisfaction.</li><li>Maintain knowledge of company products, services, policies, and procedures to provide accurate information.</li><li>Handle multiple customer requests simultaneously while maintaining professionalism and attention to detail.</li><li>Escalate complex issues to higher-level support or management when necessary while ensuring clear communication.</li><li>Contribute to continuous improvement by providing feedback on customer service processes and suggesting enhancements.</li><li>Adhere to company standards and guidelines to ensure consistent and high-quality customer service delivery.</li></ul>Work Location: In person

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
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 Provide customer end user technical support via phone, email, chat, and self-service portals
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 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
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 Assist end users with password resets, account unlocks, and access requests
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 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
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 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
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 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
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 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
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 Drive customer satisfaction through proactive communication and first call resolution
 </li>
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 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
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 Strong interpersonal skills
 </li>
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 Excellent problem-solving and analytical skills
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 Customer-centric approach with a focus on service excellence
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 Ability to work effectively under pressure and manage multiple priorities
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 Continuous improvement mindset
 </li>
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 Incident and request management experience
 </li>
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 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
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 Excellent time management skills
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 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
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 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Enterprise Service Desk Support Specialist

Think Higher Consultants

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide accurate information or solutions</li><li>Resolve product or service issues by clarifying complaints and determining the best course of action</li><li>Maintain detailed records of customer interactions and transactions</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Follow up with customers to ensure their concerns are fully resolved</li><li>Provide feedback on recurring issues to help improve products and services</li><li>Stay up to date with company products, services, and policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (required) in Business Administration, Communications, or a related field</li><li>Proven experience in customer service or a related role preferred</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to handle challenging situations with professionalism and patience</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work in a fast-paced environment</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (CSR)

Chang Jiang Industrial

Accounts Officer (Female)Chang Jiang Industrial Company (Private) LimitedLocation: Rawalpindi / Islamabad Salary: PKR 60,000 per month Job Type: Full-time Working Hours: 9:00 AM to 6:00 PMJob DescriptionWe are seeking a responsible and detail-oriented Accounts Officer to manage day-to-day accounting tasks and support financial operations. The ideal candidate should be adaptable and capable of handling new challenges in a professional work environment.Key Responsibilities<ul><li>Maintain financial records and accounts</li><li>Handle invoices, expenses, and bookkeeping</li><li>Work with MS Excel and accounting systems</li><li>Assist in financial reporting and coordination</li><li>Adapt to new tasks and responsibilities as required</li></ul>Requirements<ul><li>Basic to good knowledge of accounting</li><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field (B.Com / BBA / Equivalent)</li><li>Proficiency in MS Excel and computer operations</li><li>Understanding of Pakistan taxation system</li><li>Strong organizational and communication skills</li><li>Ability to learn quickly and adapt to new challenges</li><li>Age limit: Up to 35 years</li></ul>Why Join Us<ul><li>Exposure to multiple business models</li><li>Opportunity for career growth and advancement</li><li>Gain comprehensive industry knowledge</li><li>Dynamic and learning-focused work environment</li></ul>Additional Information<ul><li>Gender Requirement: Female</li><li>Probation Period: 1 Month</li><li>Permanent position after successful probation</li></ul>How to ApplySend your CV to: irfan@changjianginternational.com or WhatsApp: 0340-9626098Pay: Rs60,000.00 per monthWork Location: In person

Accounts Officer (Female)

Explore 286+ Chat support officer in Islamabad this May. Find roles across top companies and apply now to boost your career.