remote lead closer (csr) Jobs in Islamabad

remote lead closer (csr)

Red Star Technologies Pvt. Ltd.

We are seeking a highly experienced and proactive Virtual Assistant to provide end-to-end administrative and operational support to our executive team. The ideal candidate will excel at managing competing priorities, improving workflows, and delivering reliable support in a dynamic, fast-paced environment.Key Responsibilities:<ul><li>Manage executive calendars, schedule meetings, and coordinate appointments across multiple time zones</li><li>Handle email correspondence, draft professional communications, and prepare reports</li><li>Conduct online research, analyze information, and develop presentations when required</li><li>Monitor project timelines, follow up on tasks, and ensure timely completion of deliverables</li><li>Maintain organized digital filing systems, records, and databases</li><li>Liaise with internal teams, clients, and external stakeholders to ensure effective coordination</li><li>Prepare expense reports, invoices, and assist with basic financial tracking</li><li>Identify process gaps and recommend improvements to enhance efficiency</li><li>Support or mentor junior administrative staff when required</li><li>Maintain strict confidentiality and handle sensitive information with professionalism</li></ul>Qualifications &amp; Skills:<ul><li>3&ndash;5 years of experience as a Virtual Assistant, Executive Assistant, or in a similar senior administrative role</li><li>Strong organizational and multitasking abilities with high attention to detail</li><li>Excellent written and verbal communication skills in English</li><li>Proficiency in tools such as Google Workspace, Microsoft Office, and project management platforms (Asana, Trello, ClickUp, etc.)</li><li>Ability to work independently and proactively anticipate needs</li><li>Strong analytical, problem-solving, and decision-making skills</li><li>High level of integrity, professionalism, and discretion</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Growth and learning opportunities</li><li>A collaborative and supportive work environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Edge one communications

<ul><li>Respond promptly and professionally to customer inquiries through various communication channels, including phone, email, and chat.</li><li>Utilize CRM software to track and manage customer interactions, ensuring accurate record-keeping and follow-up.</li><li>Listen actively to customer concerns, demonstrating empathy and understanding to provide appropriate solutions.</li><li>Identify customer needs and offer relevant information about products and services to assist in decision-making.</li><li>Resolve product or service problems by clarifying issues, researching answers, and coordinating with relevant departments.</li><li>Document all customer interactions and transactions thoroughly to maintain comprehensive records for future reference.</li><li>Follow up with customers to ensure their issues are resolved and to foster ongoing customer satisfaction.</li><li>Maintain knowledge of company products, services, policies, and procedures to provide accurate information.</li><li>Handle multiple customer requests simultaneously while maintaining professionalism and attention to detail.</li><li>Escalate complex issues to higher-level support or management when necessary while ensuring clear communication.</li><li>Contribute to continuous improvement by providing feedback on customer service processes and suggesting enhancements.</li><li>Adhere to company standards and guidelines to ensure consistent and high-quality customer service delivery.</li></ul>Work Location: In person

People Junction

CSR ( 1 -2 Years experience)US Timings Job description:Role Overview<ul><li>Provide excellent customer service by answering inbound calls and responding to customer inquiries and concerns via email, chat, or social media.</li><li>Identify and escalate priority issues and provide timely resolutions to customer complaints and technical problems.</li><li>Build rapport and establish positive relationships with customers by actively listening to their needs and offering relevant solutions or recommendations.</li><li>Accurately document customer interactions and maintain up-to-date customer information in the CRM system.</li><li>Collaborate with cross-functional teams to ensure a smooth customer experience and contribute to process improvement initiatives.</li><li>Meet or exceed individual and team performance metrics, including call handle time, first call resolution, customer satisfaction, and quality assurance scores.</li><li>Continuously develop product knowledge and stay up-to-date with industry trends and best practices.</li><li>Adhere to company policies and procedures, including privacy and security protocols, and comply with regulatory requirements and standards.</li><li>Work in a fast-paced, dynamic environment and maintain a positive attitude and professional demeanor at all times.</li><li>Comfortable working onsite in US time zone</li></ul>Competitive Salary: A competitive compensation package based on experience and skills. Growth Opportunities: Opportunities for professional growth and development. Work Environment: A collaborative and inclusive work environment.Job Type: Full-timePay: Rs60,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>The position is Onsite and timings are US Timings . Would you be willing for it?</li><li>Please share your resume at hiring form link: https://tinyurl.com/CSRTTHire</li></ul>Experience:<ul><li>CSR: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Representative (CSR)

Think Higher Consultants

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide accurate information or solutions</li><li>Resolve product or service issues by clarifying complaints and determining the best course of action</li><li>Maintain detailed records of customer interactions and transactions</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Follow up with customers to ensure their concerns are fully resolved</li><li>Provide feedback on recurring issues to help improve products and services</li><li>Stay up to date with company products, services, and policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (required) in Business Administration, Communications, or a related field</li><li>Proven experience in customer service or a related role preferred</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to handle challenging situations with professionalism and patience</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work in a fast-paced environment</li></ul>Job Type: Full-timeWork Location: In person

RK Med Pro

I am looking to hire the Remote closer for one of my client located in Islamabad but this position is totally remote.Requirements: <ul><li>Convert qualified leads into clients through effective closing calls and negotiations.</li><li>Handle objections and present tailored solutions to finalize deals.</li><li>Achieve sales targets and maintain strong client relationships.</li><li>Update CRM with deal status and coordinate with sales/marketing teams.</li></ul>Contact # 03018408069Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthWork Location: In person

Remote Lead Closer (CSR)

Decimal Solution

Decimal Solution is the official staffing partner for a premier and confidential hospitality venue situated in the heart of I-8/4, Islamabad. We are seeking polished and proactive individuals to join our outsourced workforce. This is a full-time, contract-based opportunity where employment and payroll are managed directly by Decimal Solution.This position is strictly onsite. Both the initial interview process and the daily work location are conveniently situated within the I-8/4, Islamabad sector&mdash;a significant advantage for candidates seeking a streamlined commute in one concentrated area near Peshawar Morr Interchange.Responsibilities<ul><li>Manage front desk operations including professional guest check-in and check-out procedures.</li><li>Handle reservation inquiries, confirmations, and accurate billing/payment processing.</li><li>Maintain a welcoming and composed demeanor while addressing guest inquiries and concerns.</li><li>Communicate effectively and professionally in both English and Urdu across all channels.</li><li>Coordinate swiftly with internal venue departments to ensure a seamless and memorable guest experience.</li></ul>Requirements<ul><li>Education: Minimum Intermediate (FA/FSc) or equivalent. Bachelor&rsquo;s degree preferred.</li><li>Experience: 1+ year of proven experience in a Customer Service, Hospitality, or Call Center environment (Preferred)</li><li>Language: Fluency in English &amp; Urdu is mandatory. The ideal candidate must possess strong (English &amp; Urdu) reading, writing, and verbal communication skills.</li><li>Work Mode: This is an onsite role. The position is based in I-8/4, Islamabad.</li><li>Location: Candidates must be able to reliably commute to I-8/4, Islamabad for both the interview phase and daily operational shifts.</li></ul>What Decimal Solution Offers<ul><li>Market Competitive Salary: Attractive salary package commensurate with industry standards.</li><li>Provident Fund: Eligibility for Provident Fund contributions as per Pakistani labor regulations.</li><li>Annual Increment: Annual performance reviews with associated salary increments.</li><li>Sales Commission: Earn a percentage on every successful booking.</li></ul>Schedule<ul><li>Rotational Shifts (Morning/Evening) as required by the client's hospitality operations.</li></ul>*CSR, Guest Services, Front Desk, Hospitality Jobs Islamabad, Onsite Job, Decimal Solution Careers I-8, CSR, Guest Relations, Hotel Receptionist Islamabad, Hospitality Jobs Pakistan, Onsite Job, Front Office, Decimal Solution.*For more information, visit our website: www.decimalsolution.comPay: Rs25,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>Urdu (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR) - Hospitality | Onsite | Basic Salary + Sales Commission

Jinglecred Digital Finance Limited

Note: Only Interested Candidates Apply.Job Title: Team Lead &ndash; Customer Services (NBFC)Reporting To: Customer Experience Manager / Head of Customer ServicesJob Purpose:To lead and manage the customer service team within an NBFC environment, ensuring high-quality customer interactions, timely resolution of queries, and adherence to regulatory and compliance standards. The role focuses on delivering exceptional customer experience while maintaining operational efficiency and service KPIs.Key Responsibilities:Team Management &amp; Performance<ul><li>Supervise and manage a team of 10&ndash;15 customer service representatives (CSRs).</li><li>Monitor daily KPIs including call handling time, resolution rate, customer satisfaction (CSAT), and service levels.</li><li>Ensure team meets defined service benchmarks and productivity targets.</li></ul>Customer Experience &amp; Service Quality<ul><li>Ensure all customer interactions are handled professionally across inbound/outbound channels (calls, emails, chat).</li><li>Resolve escalated customer complaints efficiently, ensuring customer satisfaction and retention.</li><li>Maintain high service quality standards in line with company policies and NBFC regulations.</li></ul>Monitoring &amp; Reporting<ul><li>Review daily, weekly, and monthly service performance reports.</li><li>Analyze trends, identify service gaps, and implement corrective actions.</li><li>Coordinate with MIS team for reporting accuracy and insights.</li></ul>Coaching &amp; Development<ul><li>Conduct regular coaching sessions, feedback meetings, and performance reviews.</li><li>Identify training needs and coordinate with L&amp;D for skill enhancement.</li><li>Foster a positive and high-performance team culture.</li></ul>Compliance &amp; Risk Management<ul><li>Ensure adherence to SECP regulations, internal SOPs, and customer data confidentiality standards.</li><li>Monitor calls and interactions to ensure compliance with scripts and ethical practices.</li><li>Report and escalate any compliance breaches or customer risk issues.</li></ul>Coordination &amp; Stakeholder Management<ul><li>Liaise with Operations, Risk, Compliance, and Product teams for issue resolution.</li><li>Collaborate with QA team for call audits and service improvement initiatives.</li><li>Ensure smooth communication flow between departments.</li></ul>Requirements:Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, or relevant field</li></ul>Experience:<ul><li>Minimum 2&ndash;3 years in customer service (preferably in NBFC, banking, or fintech)</li><li>At least 1 year in a supervisory / team lead role</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and interpersonal skills</li><li>Leadership and team management ability</li><li>Customer-centric mindset</li><li>Analytical and reporting skills</li><li>Proficiency in MS Excel, CRM systems, and call center tools</li><li>Conflict resolution and problem-solving skills</li></ul>Preferred Attributes:<ul><li>Ability to work under pressure and manage high call volumes</li><li>Strong ethical standards and professional conduct</li><li>Decision-making ability with accountability</li><li>Adaptability in a fast-paced fintech/NBFC environment</li></ul>Language Requirement:<ul><li>Proficiency in English and Urdu</li></ul>Shift &amp; Job Details:<ul><li>Shift: Morning (9:00 AM &ndash; 6:30 PM)</li><li>Job Type: Full-time</li><li>Work Location: On-site</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs52,000.00 per monthWork Location: In person

Team Lead Customer Service Representative (CSR(

Explore 18+ Csr in Islamabad this May. Find roles across top companies and apply now to boost your career.

18 csr jobs In Islamabad

CSR

CSR

Customer Support Representative (CSR)

Customer Support Representative (CSR)

Remote Lead Closer (CSR)

Customer Service Representative (CSR) - Hospitality | Onsite | Basic Salary + Sales Commission

Team Lead Customer Service Representative (CSR(