Jacked Nutrition

Job PurposeThe CSR is responsible for managing customer interactions in a professional, efficient, and courteous manner. This includes responding to inquiries, resolving issues, processing orders, and providing product or service information. The CSR acts as the primary liaison between the company and its customers to ensure a positive customer experience, high satisfaction, and loyalty.Key Responsibilities1. Customer Interaction &amp; Support<ul><li>Handle inbound calls, emails, live chats, and in-person queries.</li><li>Provide accurate product, service, and policy information.</li><li>Resolve customer complaints, concerns, and inquiries promptly.</li><li>Follow up with customers to ensure complete satisfaction.</li></ul>2. Order Management<ul><li>Process sales orders, returns, and exchanges in the system.</li><li>Coordinate with warehouse, logistics, and sales teams for timely deliveries.</li><li>Monitor order status and proactively update customers.</li></ul>3. Complaint Handling &amp; Resolution<ul><li>Log complaints into the CRM system with complete details.</li><li>Investigate issues and provide solutions within the company&rsquo;s policy.</li><li>Escalate complex or unresolved cases to the supervisor or relevant department.</li></ul>4. Customer Relationship Management<ul><li>Maintain updated customer profiles in the CRM database.</li><li>Track customer interactions for service history and preferences.</li><li>Assist in loyalty programs, special offers, and feedback collection.</li></ul>5. Cross-Department Coordination<ul><li>Work closely with sales, marketing, accounts, and logistics teams.</li><li>Ensure smooth flow of communication for customer-related tasks.</li><li>Participate in cross-functional meetings to address recurring customer issues.</li></ul>6. Performance Tracking &amp; Reporting<ul><li>Achieve individual and team KPIs for response time, resolution rate, and satisfaction score.</li><li>Prepare daily, weekly, and monthly reports on customer service performance.</li><li>Suggest process improvements for enhanced service quality.</li></ul>7. Policy &amp; Procedure Compliance<ul><li>Follow company policies, SOPs, and scripts while handling customers.</li><li>Stay updated with product knowledge, promotions, and policy changes.</li><li>Ensure compliance with legal and ethical customer handling standards.</li></ul>Skills &amp; Competencies Required<ul><li>Excellent verbal and written communication skills (English &amp; Urdu).</li><li>Strong listening and problem-solving skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Customer-oriented mindset with patience and empathy.</li><li>Good computer skills, including MS Office and CRM systems.</li></ul>Qualifications &amp; Experience<ul><li>Education: Bachelor&rsquo;s degree (preferred) or Intermediate with relevant experience.</li><li>Experience: Minimum 3-5 years in customer service, call center, or related roles.</li><li>Knowledge of sales processes and order management systems is a plus.</li></ul>Key Performance Indicators (KPIs)<ul><li>Average Response Time.</li><li>First Contact Resolution Rate.</li><li>Customer Satisfaction Score (CSAT).</li><li>Order Accuracy Rate.</li><li>Complaint Resolution Time.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Oak Street Technologies

We are seeking a Travel Consultant to join our dynamic inbound call center team. The ideal candidate will have excellent English communication skills, a customer-first attitude, and the ability to handle inquiries professionally and efficiently.Key Responsibilities:<ul><li>Answer incoming customer calls and provide accurate, timely information.</li><li>Resolve customer concerns, complaints, and inquiries with professionalism.</li><li>Maintain a high level of customer satisfaction by delivering exceptional service.</li><li>Update customer records and document interactions in the system.</li><li>Adhere to company policies and call handling procedures.</li></ul>Requirements:<ul><li>Fluent in English with excellent verbal and written communication skills.</li><li>Previous experience in customer service (preferred but not required).</li><li>Strong problem-solving skills and ability to handle customer concerns with patience.</li><li>Basic computer proficiency and familiarity with CRM systems.</li><li>Ability to work in a fast-paced environment and handle multiple inquiries efficiently.</li><li>Willing to work from 4 PM to 1 AM.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Comprehensive training and career growth opportunities.</li><li>Friendly and supportive work environment.</li><li>Health benefits (if applicable).</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Canvas Digitals

Job Description: Sybrid is looking for energetic and confident Customer Sales Representatives to join our team in Islamabad. The role involves interacting with customers, promoting products/services, and achieving sales targets.Key Responsibilities:<ul><li>Communicate with customers over calls to promote products and services.</li><li>Maintain positive relationships with customers to ensure satisfaction.</li><li>Meet individual and team sales targets.</li><li>Keep records of customer interactions and update the system accordingly.</li></ul>Requirements:<ul><li>Freshers are encouraged to apply.</li><li>Must have strong command of the English language.</li><li>Excellent communication and interpersonal skills.</li><li>Positive attitude and confidence.</li><li>Ability to work in a fast-paced environment.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Performance-based incentives.</li><li>Training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Location: Sybrid, Islamabad Experience: Freshers are encouraged to apply Language Requirement: English (Must)Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Sales Representative (CSR)

ASK Development pvt Limited

Pay: Rs45,000.00 - Rs55,000.00 per monthJob description:Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: On the roadJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timeLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Helpline Agent

Pay: Rs45,000.00 - Rs55,000.00 per monthJob description:Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: On the roadJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timeLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Customer Care Executive

S Ventures

Looking for CSR for our office.Customer service representative must have good communication skillsJob Type: Full-timeWork Location: In person

Customer Sales representative

Outsource Today

Here's a job description for a CSR (Customer Service Representative) - Inbound Taxi Operator UK based :Handle inbound customer calls, respond to queries, and provide exceptional service to taxi passengers, drivers, and partners.Key Responsibilities:1. Answer inbound calls professionally and efficiently.2. Address customer inquiries, concerns, and complaints.3. Provide real-time information on taxi availability, bookings, and estimated arrival times.4. Assist passengers with booking, cancellations, and modifications.5. Resolve issues related to taxi services, fares, and driver behavior.6. Communicate effectively with drivers, dispatch teams, and other stakeholders.7. Utilize CRM software to manage customer interactions and update records.8. Meet or exceed customer satisfaction and call handling targets.Requirements:1. Excellent communication and problem-solving skills.2. Ability to work in a fast-paced call center environment.3. Proficiency in CRM software and technology.4. Strong customer service and conflict resolution skills.5. Ability to work varied shifts, including nights, weekends, and holidays.6. High school diploma or equivalent required.Preferred Qualifications:1. Previous customer service experience, preferably in transportation or logistics.2. Knowledge of local geography and transportation networks.3. Multilingual skills.Work Environment:- Call center setting- Varied shifts, including nights, weekends, and holidays- Collaborative team environmentPerformance Metrics:1. Customer Satisfaction (CSAT)2. First Call Resolution (FCR)3. Average Handling Time (AHT)4. Call Quality ScoresSalary and Benefits:- Competitive hourly rate- Benefits package (health, dental, vision)- Opportunities for career growth and advancementJob Type: Full-timeWork Location: In person

Customer Service Representative - Inbound Taxi Operator

Explore 9+ Csr in Islamabad this September. Find roles across top companies and apply now to boost your career.

9 csr jobs IN Islamabad

CSR

CSR

Customer Sales Representative (CSR)

Helpline Agent

Customer Care Executive

Customer Sales representative

Customer Service Representative - Inbound Taxi Operator