csr (customer service representative) Jobs in Islamabad

csr (customer service representative)

csr (evening shift) - males only Jobs in Islamabad

csr (evening shift) - males only

csr manager

Jacked Nutrition

Position Title: CSR (Customer Service &amp; Sales) Manager Department: Customer Service / Online Sales Reports To: Chief Operating Officer (COO) Location: E-11, Islamabad Employment Type: Full-Time1. Position OverviewWe are seeking a dynamic and results-driven CSR Manager to lead our Customer Service and Online Sales teams. This dual-function role requires a proactive leader who can ensure superior customer service while optimizing online sales operations. The ideal candidate will have a strong background in managing customer service teams, driving digital sales strategies, and collaborating across departments to deliver an exceptional customer experience.2. Key ResponsibilitiesCustomer Service Management<ul><li>Supervise and mentor the customer service team to manage inquiries, complaints, and escalations efficiently.</li><li>Develop, document, and enforce SOPs for call handling, order processing, and after-sales support.</li><li>Monitor and analyze performance metrics such as response times, resolution rates, CSAT, and NPS.</li><li>Conduct onboarding, regular training, and refresher programs for CSR team members.</li><li>Implement escalation procedures to ensure timely and effective resolution of critical issues.</li><li>Maintain and utilize customer feedback mechanisms to identify areas for improvement in products and services.</li></ul>Online Sales Management<ul><li>Oversee the complete online sales process: lead management, conversions, payments, and delivery coordination.</li><li>Collaborate with Marketing and E-commerce teams to drive digital sales growth and achieve revenue targets.</li><li>Ensure online product listings, descriptions, pricing, and stock status are consistently accurate and up to date.</li><li>Track and improve sales KPIs: conversion rate, cart abandonment, average order value, and customer retention.</li><li>Liaise with warehouse and logistics teams to ensure timely order fulfillment and customer satisfaction.</li><li>Utilize customer interactions to execute upselling, cross-selling, and loyalty-building strategies.</li></ul>Collaboration &amp; Reporting<ul><li>Work cross-functionally with Operations, Marketing, IT, and Finance teams to enhance the customer journey and streamline processes.</li><li>Prepare and present regular performance reports on CSR activities, online sales metrics, customer feedback, and operational bottlenecks.</li><li>Contribute insights and suggestions in strategic meetings to align customer service standards with sales goals.</li></ul>3. Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>4&ndash;6 years of experience in customer service and/or online sales management, preferably in a fast-paced e-commerce environment.</li><li>Strong leadership skills with a proven ability to build and manage high-performing teams.</li><li>Exceptional communication, interpersonal, and conflict-resolution skills.</li><li>Proficiency in CRM systems and business platforms such as Odoo ERP.</li><li>Hands-on experience with e-commerce platforms (e.g., Shopify, WooCommerce, Daraz, Amazon) is a strong advantage.</li><li>Analytical mindset with the ability to interpret data and drive actionable insights.</li></ul>Why Join Us?<ul><li>Competitive salary: PKR 130,000 &ndash; 150,000/month</li><li>Lead digital transformation in customer service and e-commerce</li><li>Dynamic and collaborative team culture</li><li>Growth-oriented environment with leadership opportunities</li></ul>To Apply: Please send your CV via IndeedJob Type: Full-timeWork Location: In person

CSR Manager

Allianz Call Center Services (pvt) Ltd

We&rsquo;re Hiring! &ndash; CSR (Customer Sales Representative) Arabic (Outbound Calling)Allianz Call Center Pvt. Ltd. is looking for experienced and motivated Arabic-speaking Customer Sales Representatives (CSR) to join our growing team in Islamabad. If you are fluent in Arabic (mandatory) and English, and have proven experience in Online Trading call centers, this is your chance to build a rewarding career with us.What You&rsquo;ll Do:<ul><li>Call and engage with potential and existing clients</li><li>Negotiate and close high-value deals</li><li>Respond quickly and professionally to client needs</li><li>Work towards achieving monthly and weekly sales targets</li><li>Stay updated with global financial markets</li></ul>What We&rsquo;re Looking For:<ul><li>Fluent in Arabic (mandatory) and English</li><li>1&ndash;3 years of experience in Online Trading outbound call centers</li><li>Bachelor&rsquo;s degree (mandatory)</li><li>Highly motivated, target-driven, and a great team player</li><li>Freshers and students are not eligible</li></ul>What We Offer:<ul><li>Fixed salary starting from PKR 75,000</li><li>Performance Allowance &ndash; PKR 5,000</li><li>Punctuality Allowance &ndash; PKR 5,000</li><li>Amazing commissions (uncapped!)</li><li>Career growth opportunities within the company</li><li>Supportive and professional work environment</li></ul>Job Details:<ul><li>Timings: 12:00 PM &ndash; 9:30 PM (Mon&ndash;Sat)</li><li>Saturday OFF if weekly office targets are achieved</li><li>Location: 6th Floor, ISE Tower, Jinnah Avenue, Islamabad</li></ul>How to Apply:Drop your updated resume on WhatsApp: 0346-9775727Job Type: Full-time Work Location: In personJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

CSR (Customer Service Representative)

confidentioal

Overview: We are looking for a Customer Service Representative (CSR) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

Decimal Solution

Job Title: CSR Location: I-8/4, Islamabad (On-site) Timings: 5:00 PM &ndash; 2:00 AM (PST) Salary: Rs. 40,000 &ndash; Rs. 70,000 per monthJob DescriptionWe are hiring Customer Support Executives who are energetic, target-driven, and good at closing leads to appointments. Candidates with excellent English communication and Customer Support / Call center experience will be preferred.Job Responsibilities<ul><li>Convert leads into appointments for automotive industry</li><li>Handle customer calls and maintain CRM records (automobiles-related).</li><li>Prepare reports using MS Office (MS Excel)</li><li>Communicate fluently in English (American accent preferred).</li><li>Provide support and solutions to customer queries.</li></ul>Job Requirements<ul><li>Education: Minimum Intermediate/Graduate.</li><li>Software Skill: Proficiency in CRM, MS Excel &amp; MS Office.</li><li>Communication: Excellent English communication skills are mandatory. ( American Accent)</li><li>Age: 18&ndash;26 years.</li><li>Location: Candidates from Rawalpindi/Islamabad who can join quickly will be preferred.</li></ul>Interested candidates drop their CV&rsquo;s at: Email: hr@decimalsolution.com WhatsApp: +92 333 1111955 (Contact Hours: 2pm to 11pm) Mention &quot;CSR&quot; in the subject line.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthExperience:<ul><li>CSR-CALLCENTER-Support: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In personApplication Deadline: 25/10/2025

Customer Support Representative (CSR) Outbound Calls

Nayab Labs & Diagnostic Centre

Nayab Labs &amp; Diagnostic Centre is a leading certified diagnostic facility, offering a full range of laboratory, radiology, and cardiac services. We are known for our quality, accuracy, and exceptional patient care.We are looking for an experienced and dedicated CSR to join our customer support team. The ideal candidate will have prior experience in a medical or healthcare setup, excellent communication skills, and a customer-oriented attitude.Key Responsibilities:<ul><li>Greet and assist patients in a professional and courteous manner.</li><li>Manage patient appointments, registrations, and billing processes.</li><li>Respond to patient inquiries via phone, WhatsApp, and email.</li><li>Coordinate with laboratory and radiology departments for test status and reports.</li><li>Handle patient complaints and ensure timely resolution.</li><li>Maintain accurate records in the lab management system.</li><li>Promote health packages and lab services when required.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of CSR or front desk experience (preferably in a diagnostic lab or hospital).</li><li>Excellent verbal and written communication skills (Urdu &amp; English).</li><li>Strong interpersonal and problem-solving skills.</li><li>Basic computer literacy (MS Office, email, and lab software).</li><li>Ability to multitask and work under pressure.</li></ul>Education:<ul><li>Minimum: Intermediate / Bachelor&rsquo;s Degree (Preferably in Medical or Business-related field)</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR) – Medical Laboratory

Healthcare Evolutions Medical Services Pvt. Ltd.

An Australian Medical Company - Healthcare Evolutions - is seeking a dedicated and enthusiastic individual to join our team as CSR/Call Center Agent at our Islamabad office located in E-11.Position: CSR/Call Center AgentLocation: E-11, Islamabad, PakistanCompany: Healthcare EvolutionsJob Type: Full-timeSalary: 60,000 - 80,000 PKR (salary range based on interview performance and experience)Working Hours: 3:30 AM - 12:00 PM (Pakistan Standard Time) corresponding to 08:30 AM - 05:00 PM (Australian Standard Time)Key Responsibilities:&middot; Handle inbound and outbound customer calls professionally and courteously.&middot; Provide excellent customer service, addressing Patient inquiries, resolving issues, and ensuring Patient satisfaction.&middot; Communicate effectively within and outside the organization to ensure smooth interactions.&middot; Maintain accurate and detailed records of customer interactions.Requirements:&middot; Excellent English Communication skills required&middot; Ability to effectively communicate with Patients and colleagues.&middot; Proficient in using communication tools and software.&middot; Flexibility to work during 03:30 AM - 12:00 PM (Pakistan Standard Time) corresponding to 8:30 AM - 5:00 PM (Australian Standard Time)Timing may vary due to day light saving.Note:&middot; Female candidates are strongly encouraged to apply.&middot; Office timings are aligned with Australian Standard Time and may vary occasionally.&middot; Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

CSR/ Medical Admin (females are encouraged to apply)

Roze tv

An IT-Enabled Company is looking for a Customer Service Representative to join our team in Islamabad. The ideal candidate will be a problem-solver, have excellent communication skills, and thrive in a fast-paced environment.Key Responsibilities:Handle customer inquiries via phone, email, and chat promptly and professionally.Assist customers with product/service information, billing queries, and resolve issues effectively.Maintain accurate records of customer interactions.Work closely with internal teams to address customer needs.Qualifications:Bachelor&rsquo;s degree or equivalent.Experience in customer service or a similar role is highly valued.Excellent verbal and written communication skills.Proficiency in MS Office and CRM software.Location : G 8 Markaz, Islamabad<ul><li>Pay: Rs35,000.00 - Rs45,000.00 per month</li></ul>Job Type: Full-timeWork Location: In person

Explore 17+ Csr in Islamabad this October. Find roles across top companies and apply now to boost your career.

17 csr jobs IN Islamabad

CSR Manager

CSR (Customer Service Representative)

Customer Service Representative (CSR)

Customer Support Representative (CSR) Outbound Calls

Customer Service Representative (CSR) – Medical Laboratory

CSR/ Medical Admin (females are encouraged to apply)

Customer Service Representative (CSR)