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call center agent student consultancy

Rehman Studies (Pvt) Ltd

Job Overview: We are hiring enthusiastic and customer-focused Call Center Agents to join our Student Consultancy Department. In this role, you will guide students through international study options, provide accurate information regarding admissions and visa processes, handle inquiries, and ensure a smooth and supportive experience for every student.Key Responsibilities:<ul><li>Handle incoming calls, messages, and emails from students and parents.</li><li>Provide guidance on study programs, admissions, documents, and universities.</li><li>Assist with appointment bookings and consultancy processes.</li><li>Conduct follow-ups to ensure timely updates and deadlines are met.</li><li>Maintain accurate student records and documentation.</li><li>Address concerns professionally and provide solutions.</li><li>Coordinate with consultants and visa teams for smooth service.</li><li>Promote consultancy services to achieve enrollment targets.</li><li>Stay updated on admission rules, visa requirements, and education trends.</li></ul>Who We&rsquo;re Looking For<ul><li>Strong verbal communication skills in English (professional proficiency required).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Prior experience minimum 3 years in travel, visa, or student consultancy will be an advantage.</li><li>Organized, focused, and able to multitask in a fast-paced environment.</li><li>Strong problem-solving and customer-handling skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent negotiation and persuasion abilities to meet consultancy targets.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Student Consultancy

Smart brains technologies 2.0

The Team Lead oversees the daily operations of a team of call center agents to ensure excellent customer service, smooth workflow, and achievement of performance targets. This role includes mentoring staff, handling escalations, monitoring call quality, and providing support to management for continuous process improvement.Key Responsibilities:Team Supervision &amp; Performance Management<ul><li>Lead, supervise, and motivate a team of agents to achieve daily, weekly, and monthly Targets.</li><li>Monitor agent performance through call evaluations, dashboards, and reports.</li><li>Conduct regular coaching sessions, provide feedback, and develop action plans for improvement.</li><li>Manage team schedules, attendance, breaks, and adherence to shift timings.</li></ul>Quality Assurance<ul><li>Ensure agents follow call center scripts, protocols, and compliance guidelines.</li><li>Review call recordings and provide quality feedback to maintain service standards.</li><li>Identify skill gaps and arrange necessary training or refresher sessions.</li></ul>Operational Management<ul><li>Maintain smooth workflow and ensure service-level agreements are met.</li><li>Assign tasks and manage workload distribution within the team.</li><li>Handle real-time floor management, monitor queues, and resolve operational issues promptly.</li><li>Assist with on boarding and training of new agents.</li></ul>Customer Service &amp; Escalation Handling<ul><li>Address and resolve escalated customer concerns professionally.</li><li>Support agents during difficult customer interactions and ensure resolution.</li><li>Ensure high levels of customer satisfaction and first-call resolution.</li></ul>Reporting &amp; Documentation<ul><li>Prepare daily/weekly performance reports for management review.</li><li>Track key metrics such as QA scores, attendance, and productivity.</li><li>Document coaching sessions, performance reviews, and team updates.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience in a call center environment.</li><li>1&ndash;2 years of experience as a Team Lead or Senior Agent in a call center.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Proficiency with call centre tools, CRM systems, and performance dashboards.</li><li>Ability to manage high-pressure situations and large teams effectively.</li><li>Excellent customer handling and conflict resolution skills.</li><li>Strong understanding of QA standards, and call centre metrics.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Coaching &amp; Feedback</li><li>Time Management</li><li>Analytical Thinking</li><li>Decision-Making</li><li>Customer Focus</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Team Lead

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Walee Technologies

Job Title: Sales Officer / Call Center Agent (Life &amp; Health Insurance) Location: I-9, Islamabad Company: Hakeem Easy FinanceJob DescriptionHakeem Easy Finance is looking for energetic and customer-focused Sales Officers / Call Center Agents to join our growing team in Islamabad. If you have experience in Life and Health Insurance telesales or possess strong communication skills with a passion for sales, we want to hear from you!In this role, you will be responsible for engaging potential customers over the phone, presenting insurance products, generating leads, and closing sales while delivering excellent customer service.Key Responsibilities<ul><li>Make outbound calls to prospective clients for Life &amp; Health Insurance plans</li><li>Clearly explain product features, benefits, and eligibility</li><li>Convert leads into successful sales</li><li>Maintain customer records and track follow-ups</li><li>Achieve daily/weekly sales targets</li><li>Deliver quality customer experience on every call</li></ul>Requirements<ul><li>Prior experience in insurance telesales is highly preferred</li><li>Strong communication and negotiation skills</li><li>Confident, energetic, and target-driven personality</li><li>Ability to work in a fast-paced environment</li><li>Minimum education: Intermediate (Bachelor&rsquo;s preferred)</li></ul>What We Offer<ul><li>Fixed Salary: PKR 40,000</li><li>Free in-house lunch</li><li>Medical facility</li><li>Attractive incentives &amp; bonuses based on performance</li><li>Supportive work environment</li><li>Growth opportunities within the company</li></ul>Job TypeFull-Time (On-site), Timings: 9AM to 6PMJob Type: Full-timePay: Rs40,000.00 per monthExperience:<ul><li>Insurance Sales: 1 year (Required)</li></ul>Work Location: On the road

Sales Officer / Call Center Agents (Life and Health Insurance)

Creativelogicx

We are seeking an experienced developer to build and integrate AI-powered voice agents using Twilio, Vapi. The ideal candidate should have strong knowledge of conversational AI workflows, call routing, and API integrations.*Responsibilities:** Build and optimize AI-based voice agent workflows* Integrate Twilio Voice, Studio, and Programmable APIs* Connect voice agents with CRM systems (e.g., GHL, HubSpot, etc.)* Handle call flows, scheduling, and real-time data updates* Troubleshoot call quality, routing, and automation issues*Requirements:** Strong experience with *Vapi AI Voice Agent** Hands-on experience with *AI voice assistants* (GPT, VAPI, or similar)* Solid understanding of APIs, webhooks, and backend development* Ability to work independently and deliver fast, reliable solutionsJob Type: Full-timeWork Location: In person

AI Engineer (Vapi AI Voice)

Soft Consultants

Soft Consultants is looking for a passionate, confident, and career-driven Educational Consultant who can also create engaging video content related to the study-abroad niche. If you love guiding students toward their international education goals and enjoy making informative videos (shorts, reels, or educational content), this role is for you.Key Responsibilities<ul><li>Counsel students regarding study-abroad options (MBBS, BS, MS, BDS, PhD, etc.)</li><li>Assist students in program &amp; university selection, applications, documentation, and visa guidance</li><li>Communicate regularly with students and parents throughout the process</li><li>Build and maintain relationships with partner universities</li><li>Follow up on student applications and ensure smooth processing</li><li>Stay updated on global education trends, universities, and visa requirements</li><li>Maintain accurate student records and report to management</li><li>Create high-quality short videos/reels for social media (study abroad tips, MBBS guidance, university overviews, FAQs, etc.)</li><li>Work with the marketing team to align content with our brand and student needs</li></ul>Requirements<ul><li>Minimum Bachelor&rsquo;s degree</li><li>Fresh graduates are welcome; experience in education consultancy is a plus</li><li>Excellent communication skills in English and Urdu</li><li>Confident, presentable, and comfortable dealing with students &amp; parents</li><li>Ability to work both independently and within a team</li><li>Strong organizational and time-management skills</li><li>Must be able to create videos ( informational reels, etc.)</li><li>Familiarity with social media trends in the education niche is a plus</li></ul>Compensation &amp; Benefits<ul><li>Competitive Basic Salary (depending on experience)</li><li>Attractive Commission for each successful student placement</li><li>Professional training and continuous support</li><li>Friendly, growth-oriented work environment</li><li>Opportunities for career advancement</li><li>Ability to build a personal brand through video content</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Educational Consultant

Emaila Private Limited

Location: Islamabad I-8 markaz Salary: 40-50,000 + Attractive CommissionWe are looking for a motivated and confident Study Visa Consultant to join our team. This is an on-site position for candidates who are passionate about guiding students toward international education opportunities. The role offers a competitive basic salary plus an attractive commission structure, allowing high performers to earn significantly more.As a Study Visa Consultant, you will be responsible for counseling students, understanding their academic goals, and assisting them throughout the application and visa process. You will represent our organization professionally and ensure each client receives clear, accurate, and timely guidance.Key Responsibilities<ul><li>Counsel students regarding study-abroad options, admission requirements, and suitable programs.</li><li>Guide students through the entire process: program selection, documentation, application submission, and visa filing.</li><li>Maintain updated knowledge of visa policies, university requirements, and international education pathways.</li><li>Conduct in-person consultations, follow-ups, and appointment scheduling (on-site).</li><li>Maintain student files, records, and documentation with accuracy.</li><li>Build and maintain strong relationships with students and families.</li><li>Meet monthly student enrollment and visa filing targets.</li><li>Provide professional guidance and solve queries with patience and clarity.</li><li>Collaborate with the team to improve service quality and meet organizational goals.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor&rsquo;s degree</li><li>Experience in counseling, customer service, or visa consultancy is preferred.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to work under deadlines and meet performance targets.</li><li>Confidence, professionalism, and a student-focused approach.</li><li>Basic knowledge of international study destinations (UK, USA, Canada, Australia, Europe and UK specially.</li><li>Excellent organizational and documentation skills. from guiding to documentation to visa process.</li></ul>Compensation &amp; Benefits<ul><li>Competitive basic salary</li><li>Attractive commission on each admission and visa approval</li><li>Bonus incentives for top performers</li><li>Professional training and career growth opportunities</li><li>Supportive on-site team environment</li></ul>Working Conditions<ul><li>On-site job (no remote work)</li><li>Full-time position</li><li>Office-based client meetings and counseling sessions</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Study Visa Consultant

Explore 192+ Call center agent student consultancy in Islamabad this December. Find roles across top companies and apply now to boost your career.