property consultant

real estate consultant

call center agent

senior property consultant

call center representative

call center consultant

Cellsave Arabia

Job Title: Female Medical Consultant (Call Center Agent - Sales | High Commission)Location: DubaiEmployment Type: Full-timeWe are looking for a results-driven Medical Consultant with proven medical sales experience to join our dynamic team. This role is ideal for individuals who are confident communicators and motivated by high commission earnings.Key Responsibilities:<ul><li>Educate customers about our products and services, and convert inquiries into sales.</li><li>Achieve monthly sales targets</li><li>Maintain client records and follow up on potential leads</li><li>Meet and exceed individual and team sales KPIs</li></ul>Requirements:<ul><li>Proven experience as a Call Center Agent or Tele-sales Representative</li><li>Strong sales, negotiation, and communication skills</li><li>Target-oriented with a strong motivation to earn commissions</li><li>Ability to work under pressure and meet deadlines</li><li>Fluent in English and Arabic (spoken and written)</li><li>Proficient in using Salesforce or other CRM systems</li><li>Immediate joiners preferred</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Medical Tele-Sales: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Female Medical Consultant (Call Center Agent - Sales | High Commission)

Kayla Medical & Aesthhetic Centre

ARABIC FEMALE Call Center agent with clinic experience to join our clinic in Dubai- Minimum experience 1 year as receptionist or call center or telesales at clinic or medical center- Knowledge in cosmetic treatments promotion and answering inbound inquiries- experience with follow up with leads and appointments- Prefered who has own visaنوع الوظيفة: دوام كاملالخبرة:<ul><li>Reseption/Call Center/ Telesates at clinic: سنة واحدة (مطلوب)</li></ul>اللغة:<ul><li>Arabic (مطلوب)</li></ul>

ARABIC FEMALE Call Center Telesales with clinic experience

BlackStone eIT

<div>BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
Key Responsibilities<ul><li>
Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools.</li><li>
Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions.</li><li>
Evaluate and recommend software, hardware, and infrastructure to support call center operations.</li><li>
Lead the implementation of call center solutions, ensuring integration with existing systems and processes.</li><li>
Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience.</li><li>
Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement.</li><li>
Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction.</li></ul> 

Requirements 
Education
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
Experience<ul><li>
8+ years of experience in technology architecture, specifically within call center operations.</li><li>
Proven experience designing and implementing telephony systems and customer engagement platforms.</li></ul>
Technical Skills<ul><li>
Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers.</li><li>
Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud.</li><li>
Proficiency in CRM systems such as Salesforce, Zendesk, or similar.</li><li>
Strong understanding of integration technologies, including APIs, middleware, and data exchange standards.</li><li>
Experience with analytics and reporting tools to drive operational insights.</li></ul>
Soft Skills<ul><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>
Leadership and mentoring abilities to guide technical teams.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li></ul>
Certifications (Preferred)<ul><li>
Relevant certifications in call center technologies, ITIL, or cloud architecture.</li><li>
CCNA, CCNP, or similar networking certifications are a plus.</li></ul> 

Benefits 
<ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Call Center Technology Architect

Seline Clinic Dubai

<div>
 
 
 
 ABOUT THE COMPANY:
 
 
 
 
 
 
 
 Seline Clinic, renowned as the leading full-cycle aesthetic medical clinic in Russia. As part of our expansion to the heart of the Middle East, we are looking for experienced&nbsp;"Call Center Specialist"&nbsp;to join our team. He/She will be the liaison between our clinic and its current and potential customers.
 
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 Customer Support:
 
 
 
 &middot; Handle multiple chat sessions simultaneously to address customer inquiries, complaints, and requests.
 
 
 &middot; Engage with patients warmly and professionally, demonstrating empathy and understanding, Foster a welcoming atmosphere over the phone, ensuring patients feel valued and cared for.
 
 
 &middot; Provide accurate, valid, and complete information by using the right resources and tools.
 
 
 &middot; Advocate for patients by ensuring their needs and concerns are addressed promptly and appropriately, Work closely with other departments to resolve issues and improve overall patient satisfaction.
 
 
 &middot; Build and maintain strong relationships with clients, ensuring customer satisfaction and retention.
 
 
 
 Multichannel Communication:
 
 
 
 &middot; Utilize multiple communication channels, including telephone, email, and messaging systems, to ensure patients receive information through their preferred medium,Monitor and respond to clinic voicemail and email inquiries in a timely manner.
 
 
 
 Product/Service Knowledge:
 
 
 
 &middot; Possess in-depth knowledge of clinic services, promotions, and pricing to effectively communicate value propositions to potential clients.
 
 
 
 Issue Resolution:
 
 
 
 &middot; Troubleshoot and resolve product or service-related issues, escalating complex cases to the relevant department when needed.
 
 
 &middot; Ensure that customers feel supported and valued by maintaining a friendly and professional demeanor.
 
 
 &middot; Handle customer complaints or concerns promptly, ensuring a positive resolution and a high level of customer satisfaction.
 
 
 
 Follow-Up and Coordination:
 
 
 
 &middot; Coordinate with other call center team members and departments to follow up on complex inquiries or escalate when necessary.
 
 
 &middot; Document and track each customer interaction, noting issues, resolutions, and customer feedback for future reference.
 
 
 &middot; Develop and implement effective follow-up procedures to nurture leads, address concerns, and maintain engagement with potential clients.
 
 
 
 Cross-Selling and Upselling:
 
 
 
 &middot; Handle incoming calls from potential clients and initiate outbound calls to follow up on leads.
 
 
 &middot; Identify and promote relevant services and products that could enhance the customer experience.
 
 
 &middot; Work toward personal and team-based sales targets as set by the Call Center Manager.
 
 
 Efficiently plan and organize daily tasks, ensuring optimal time management and productivity in achieving
 
 
 
 Quality Assurance:
 
 
 
 &middot; Continuously review and enhance documentation processes, ensuring accuracy in recording customer details, preferences, and sales interactions.
 
 
 &middot; Adhere to company protocols and maintain a high standard of response quality.
 
 
 &middot; Participate in regular training to stay updated on company products, services, and chat handling techniques.
 
 
 &middot; Meet and exceed performance metrics related to call handling, patient satisfaction, and appointment scheduling efficiency.
 
 
 &middot; Regularly monitor and analyze individual performance metrics, such as conversion rates, call success rates, and average handling time, to identify areas for improvement.
 
 
 &middot; Actively participate in ongoing training sessions to stay updated on new clinic services, Appointment techniques, and product knowledge.
 
 
 &middot; Execute tasks as required by the manager, demonstrating flexibility and responsiveness to changing priorities and directives.
 
 
 
 Documentation:
 
 
 
 &middot; Prepare and submit daily, weekly, and monthly reports to the Contact Center Manager.
 
 
 
 Feedback Loop:
 
 
 
 &middot; Establish a feedback loop with the marketing team to share insights on the effectiveness of promotional campaigns and identify areas for improvement.
 
 
 
 Collaboration with Support Teams:
 
 
 
 &middot; Collaborate with other departments, such as customer support and billing, to streamline processes and address client inquiries effectively.
 
 
 
 
 JOB REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Bachelors Degree
 </li>
 <li>
 Previous experience in a customer support role for a minimum 2 Years of experience in UAE
 </li>
 <li>
 Track record of over-achieving quota
 </li>
 <li>
 Strong phone and verbal communication skills along with active listening
 </li>
 <li>
 Customer focus and adaptability to different personality types
 </li>
 <li>
 Ability to multi-task, set priorities and manage time effectively
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and make data-driven decisions.
 </li>
 <li>
 Exceptional communication skills, both written and verbal.
 </li>
 <li>
 Good pleasing personality with excellent communication, planning, organization, interpersonal and presentation skills.
 </li>
 <li>
 Aesthetics Clinic experience in Dubai (preferred)
 </li>
 <li>
 Russian language will be an added advantage.
 </li>
 </ul>
 
 COMPENSATION &amp; REWARDS:
 
 <ul>
 <li>
 Compensation is one of the best in the industry w/ local benefits.
 </li>
 <li>
 Strong incentive scheme upon achieving target.
 </li>
 <li>
 KPIs.
 </li>
 <li>
 Job Type: Full-time
 </li>
 </ul>
</div>

Call Center Specialist

The Kairon clinic

Location: E-Block, 1st Floor, TSC plaza, The Sustainable city, Dubai. Industry: Healthcare / Clinic Job Type: Full-TimeJob Summary:We are looking for a proactive and results-driven Call Center Executive / Specialist with prior experience handling social media ad leads, patient inquiries, and appointment bookings for a clinic or healthcare facility.The ideal candidate must be confident in handling inbound and outbound calls, converting marketing leads into confirmed appointments, and communicating effectively in both English and Arabic.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally</li><li>Follow up on social media ad leads (Meta, Instagram, Google Ads, etc.)</li><li>Convert leads into confirmed clinic appointments</li><li>Respond to WhatsApp, social media, and website inquiries</li><li>Maintain accurate records in CRM or booking systems</li><li>Coordinate with front desk and medical team for scheduling</li><li>Achieve daily/weekly booking targets</li><li>Ensure excellent patient experience and satisfaction</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years experience in a call center or clinic environment</li><li>Proven experience handling paid social media ad leads</li><li>Strong sales and follow-up skills</li><li>Excellent communication skills in English and Arabic (mandatory/preferred)</li><li>Ability to work under pressure and meet booking targets</li><li>Familiar with CRM systems and appointment scheduling tools</li><li>Professional phone etiquette.</li></ul>Preferred Qualifications:<ul><li>Experience in medical, dental, aesthetic, or polyclinic environment</li><li>Knowledge of healthcare appointment processes</li><li>Experience using WhatsApp Business &amp; Meta inbox</li><li>Immediate joiners preferred.</li></ul>Skills:✔ Lead conversion ✔ Appointment booking ✔ Customer service ✔ Social media inquiry handling ✔ Target-oriented mindset ✔ Multitasking abilityWhat We Offer:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Professional work environment</li><li>Growth opportunities</li></ul>Job Type: Full-time

Call Center Executive / Call Center Specialist

DICETEK LLC

<div>Designs and governs the end-to-end contact center technology architecture across voice and digital channels.
<ul><li>Design enterprise call center architecture (on-prem / cloud / hybrid)
</li><li>Lead implementation of platforms (Genesys, Avaya, NICE, Amazon Connect, Cisco)
</li><li>Define integration with CRM, ERP, IAM, AI engines, analytics tools
</li><li>Design omnichannel routing (voice, chat, email, WhatsApp, social)
</li><li>Define scalability, HA/DR, and migration to CCaaS
</li><li>10+ years experience, 5+ years in architecture roles</li></ul></div>

<div>BlackStone eIT is looking for a highly skilled Call Center Operations Transformation Lead to spearhead our initiatives in reshaping and enhancing our call center operations. This key leadership role involves the design and implementation of strategic transformations aimed at maximizing efficiency, improving customer experience, and driving innovation within our call center teams.
As the Call Center Operations Transformation Lead, you will collaborate closely with cross-functional teams to identify areas for improvement, develop new operational frameworks, and oversee the execution of transformative projects. Your expertise in call center dynamics and change management processes will be essential for our success.
Key Responsibilities<ul>
<li>Lead the assessment of current call center operations and identify opportunities for process improvements and technology enhancements.</li>
<li>Develop a comprehensive transformation strategy that aligns with business goals and customer needs.</li>
<li>Collaborate with IT and technology teams to implement solutions that improve call center functionality and customer interactions.</li>
<li>Facilitate workshops and training sessions to ensure staff are equipped to adapt to new processes and technologies.</li>
<li>Monitor performance metrics and drive continuous improvement initiatives based on data analysis and feedback.</li>
<li>Act as a change agent to promote a culture of innovation and customer-centric thinking within the call center.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li>
<li>5+ years of experience in call center operations, with at least 3 years in a leadership role focusing on transformation initiatives.</li>
<li>Strong knowledge of call center technologies, processes, and performance metrics.</li>
<li>Proven experience in change management and implementing process improvements.</li>
<li>Excellent analytical skills with the ability to translate data insights into actionable strategies.</li>
<li>Exceptional leadership and communication skills, capable of motivating and guiding teams through change.</li>
<li>Experience with project management methodologies and tools.</li>
<li>A track record of successful project delivery within a call center or customer service environment.</li>
<li>Familiarity with customer relationship management (CRM) systems is preferred.</li></ul></div>

Call Center Operations Transformation Lead

Explore 574+ Call center consultant in Dubai this March. Find roles across top companies and apply now to boost your career.

574 call center consultant jobs In Dubai

Female Medical Consultant (Call Center Agent - Sales | High Commission)

ARABIC FEMALE Call Center Telesales with clinic experience

Call Center Technology Architect

Call Center Specialist

Call Center Executive / Call Center Specialist

Call Center Technology Architect

Call Center Operations Transformation Lead