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Tafaseel Group

Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> Requirements: <ul><li>Proven experience working in roles such as customer service, administrative support, or licensing support.</li><li>Minimum of 3 years in a customer service or call center role.</li><li>Excellent communication skills in English; Arabic speaker is required (additional languages are a plus).</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work under pressure and manage multiple tasks efficiently.</li><li>Proficient in MS Office and CRM systems.</li><li>Flexible to work shifts, including weekends if required.</li></ul>

Call Center Agent - Sponsored Visa

King's College Hospital London

King s College Hospital London Dubai is seeking a professional and customer-focused Call Centre Agent (Locum) to support our patient services team. This temporary role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.
 About King s: 
As part of the prestigious King s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.
 Role Overview: 
The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.
 Key Responsibilities: 
<ul>
 <li>Answer incoming calls promptly and professionally.</li>
 <li>Assist patients with appointment scheduling, service information, and follow-ups.</li>
 <li>Handle patient inquiries and direct calls to appropriate departments.</li>
 <li>Maintain accurate records of calls and patient interactions.</li>
 <li>Ensure confidentiality and compliance with hospital policies.</li>
 <li>Support peak periods and special campaigns as needed.</li>
</ul>
 Requirements: 
<ul>
 <li>Previous experience in a call centre or customer service role (healthcare experience preferred).</li>
 <li>Excellent verbal communication and listening skills.</li>
 <li>Proficiency in using call centre software and CRM systems.</li>
 <li>Ability to multitask and remain calm under pressure.</li>
 <li>Fluent in English; Arabic or other languages are a plus.</li>
 <li>Availability for flexible shifts during the locum period.</li>
</ul>

Call Centre Agent (Locum)

Thrifty Car Rental

The main responsibility is handling outbound customer calls to address inquiries, complaints, and requests. The primary objective is to provide exceptional customer service and resolve issues to ensure customer satisfaction.<ol type="1"><li>Make=ing outbound customer calls in a timely and professional manner, using pre-scripted responses to address common inquiries and requests.</li><li>Identifying customer needs and providing accurate information about products or services, including pricing, availability, and features.</li><li>Resolving customer complaints and issues by actively listening, understanding the situation, and proposing appropriate solutions.</li><li>Making outbound calls to follow up with customers, collect feedback, and provide additional support.</li><li>Keeping accurate records of customer interactions, including call details, complaints, and resolutions, using a customer relationship management (CRM) system.</li><li>Collaborating with other departments, such as sales, marketing, and technical support, to ensure a seamless customer experience.</li><li>Meeting or exceeding call quality and productivity metrics, such as call duration, call volume, and customer satisfaction ratings.</li></ol>

Call Center Specialist

redfordrecruiters

Key Responsibilities: <ul> <li> Manage end-to-end recruitment processes including sourcing, interviewing, and onboarding. </li> <li> Make outbound and inbound calls to candidates and clients for recruitment coordination. </li> <li> Screen CVs and shortlist qualified candidates according to job requirements. </li> <li> Schedule and confirm interviews between candidates and clients. </li> <li> Maintain candidate databases and update recruitment trackers regularly. </li> <li> Build and maintain strong professional relationships with clients and candidates. </li> <li> Handle queries and provide accurate job information over the phone or email. </li> <li> Work closely with the HR and operations team to meet recruitment targets. </li> <li> Ensure a professional and courteous approach in all communications. </li> </ul> Requirements: <ul> <li> Minimum 1 year of experience in recruitment, HR, or call centre operations. </li> <li> Excellent communication and interpersonal skills (English proficiency preferred). </li> <li> Strong organizational and multitasking abilities.</li> <li> Good computer literacy (MS Office, job portals, and email handling). </li> <li> Positive attitude, confidence, and ability to work under pressure. </li> <li> Candidates currently in the UAE are preferred. </li> </ul> Benefits: <ul> <li> Salary: AED 2,000 2,200 </li> <li> Accommodation provided </li> <li> Visa provided </li> <li> Career growth opportunities </li> </ul>

Experienced Telemarketing Executive / Call Centre Agent (CCA)

American Hospital Dubai

Oversees the day-to-day operations of the hospital's call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction. Responsibilities Confidentiality & Compliance <ul><li>Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.</li><li>Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.</li><li>Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.</li><li>Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.</li></ul> Operational Excellence <ul><li>Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.</li><li>Monitors calls randomly to improve service quality, minimise errors, and track operator performance.</li><li>Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.</li><li>Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.</li><li>Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.</li><li>Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.</li><li>Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.</li></ul> Staff Supervision & Development <ul><li>Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.</li><li>Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.</li><li>Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.</li><li>Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.</li><li>Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.</li><li>Promotes interdisciplinary collaboration to achieve the best patient outcomes.</li></ul> Qualifications <ul><li>Bachelor's Degree in Business Administration, Healthcare Management, or related field</li><li>Certification in Customer Service, Call Center Management, or a relevant field preferred</li></ul> Professional Experience <ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.</li><li>Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.</li><li>Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.</li><li>Knowledge of hospital operations and appointment scheduling.</li><li>Knowledge of call center systems and telephony platforms.</li><li>Skills in Supervising, Coaching, and Developing teams.</li><li>Skills in Performance Monitoring and Quality Assurance.</li><li>Skills in Effective Communication (English required, Arabic preferred).</li><li>Skills in Conflict Resolution, Counselling, and Disciplinary processes.</li><li>Skills in Analysing Data, Reporting, and Process Improvement.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Ability to handle confidential and sensitive information with discretion.</li><li>Ability to motivate staff and foster a positive, collaborative team culture.</li><li>Ability to promote and respect diversity in the workplace.</li><li>Ability to support and drive continuous staff development.</li></ul>

Call Center Supervisor

Iiqaf

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates. Description We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively. Responsibilities <ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>Provide information about products and services, and assist customers with their needs</li><li>Resolve customer complaints and escape issues as needed</li><li>Update customer records accurately in the database</li><li>Follow communication scripts and guidelines when handling different topics</li><li>Meet or exceed call center metrics including call handling time and customer satisfaction targets</li><li>Collaborate with team members to improve overall customer service</li><li>Adhere to company policies and procedures at all times</li></ul> Requirements <ul><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and customer service orientation</li><li>Ability to work in a fast-paced environment and handle high call volumes</li><li>Good knowledge of customer relationship management (CRM) systems</li><li>Attention to detail and accuracy in data entry</li><li>Ability to remain calm and professional under pressure</li><li>Flexibility to work in shifts, including evenings and weekends</li><li>Previous experience in a call center or customer service role is a plus</li></ul>

Call Center Agent

E V S ELECTRIC VEHICLE SERVICES

Company: EVS &ndash; Electric Vehicle Services Position: Relationship Manager &ndash; VIP Customers (Call Center) Location: Temporary &ndash; Al Quoz, Dubai | Main Location &ndash; Dubai Investment Park (DIP) Department: Customer Service / Call Center Reports to: Call Center Manager / Head of Customer ExperienceRole Overview:EVS &ndash; Electric Vehicle Services is looking for a Relationship Manager &ndash; VIP Customers to join our Call Center team. This role is dedicated to delivering a premium experience for our VIP clientele, ensuring seamless communication, quick issue resolution, and long-term customer loyalty.Key Responsibilities:<ul><li>Handle inbound and outbound calls for VIP customers, ensuring priority service.</li><li>Build and maintain strong relationships by providing personalized support.</li><li>Manage escalated issues and resolve them promptly with professionalism.</li><li>Coordinate with operations, finance, and service teams to meet customer needs.</li><li>Keep up-to-date knowledge of EVS services, products, and policies.</li><li>Record and monitor customer feedback, highlighting trends for improvement.</li><li>Meet and exceed KPIs on service quality, response times, and retention.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree preferred (Business, Marketing, Communications, or related).</li><li>2&ndash;4 years of experience in customer service, call center, or relationship management (VIP/priority customers is an advantage).</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution ability.</li><li>Familiarity with CRM/call center software.</li><li>Fluency in English; Arabic - MANDATORY</li></ul>Key Competencies:<ul><li>Service excellence with a customer-first approach.</li><li>Professionalism, empathy, and patience.</li><li>Ability to multitask and manage priorities.</li><li>High emotional intelligence and proactive mindset.</li></ul>Work Details:<ul><li>Location: Temporary in Al Quoz, Dubai | Main office in DIP (Dubai Investment Park)</li><li>Working Hours: 9:00 AM &ndash; 6:00 PM</li><li>Weekly Off: Friday</li><li>Salary Range: AED 3,000 &ndash; AED 5,000 (based on experience)</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Relationship Manager – VIP Customers (Call Center) NATIVE ARABIC/ ENGLISH SPEAKER ONLY

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