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call center consultant

Cellsave Arabia

We are looking for a Female medical Consultant (Call Center Agent).Key Responsibilities:<ul><li>Educate customers about our products and services, and convert inquiries into sales</li><li>Achieve monthly sales targets</li><li>Enter and maintain customers&rsquo; data and information in the system</li><li>Demonstrate active engagement with customers, using excellent communication and negotiation skills</li></ul>Requirements:<ul><li>Minimum 2-3 years of experience in sales</li><li>Fluent in English and Arabic (spoken and written)</li><li>Proficient in using Salesforce or other CRM systems</li><li>Immediate joiners preferred</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Sales: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Female Medical Consultant (Call Center Agent)

Harley International Medical Clinic

We Are Hiring: Experienced Call Center Executive (Male)Key Responsibilities:<ul><li>Handle high-volume inbound and outbound calls professionally</li><li>Manage appointment bookings, rescheduling, cancellations, and follow-ups</li><li>Provide accurate information regarding doctors&rsquo; schedules, services, and clinic policies</li><li>Maintain excellent customer service standards</li><li>Coordinate with front desk and clinical teams to ensure smooth patient flow</li><li>Maintain call logs and daily reports</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of call center experience (preferably in a medical clinic/hospital)</li><li>Strong communication skills in English &amp; Hindi</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proficiency in MS Office and call center systems</li></ul>Benefits:<ul><li>Competitive salary</li><li>Medical insurance</li><li>Annual paid leave</li><li>Visa</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Experienced Call Center Executive (Male)

Tafaseel Group

Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> Requirements: <ul><li>Proven experience working in roles such as customer service, administrative support, or licensing support.</li><li>Minimum of 3 years in a customer service or call center role.</li><li>Excellent communication skills in English; Arabic speaker is required (additional languages are a plus).</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work under pressure and manage multiple tasks efficiently.</li><li>Proficient in MS Office and CRM systems.</li><li>Flexible to work shifts, including weekends if required.</li></ul>

Call Center Agent - Sponsored Visa

Renoway

Job Description: We are looking for a motivated and well-organized Call Center Specialist to join our team at Renoway. The Call Center Specialist will be the first point of contact for potential clients, handling incoming leads from our website, social media, and advertising channels. The ideal candidate will have excellent communication skills and the ability to manage client interactions in a professional and friendly manner.Key Responsibilities:<ul><li>Handle incoming calls, WhatsApp messages, and online inquiries from prospective clients</li><li>Qualify leads and collect essential project information</li><li>Schedule on-site visits for sales managers</li><li>Maintain CRM records accurately and ensure all client interactions are logged</li><li>Follow up with clients to confirm appointments and gather feedback after visits</li><li>Support the sales team in maintaining smooth client communication</li><li>Collaborate with marketing and sales teams to improve lead conversion</li></ul>Requirements:<ul><li>Previous experience in customer service or call center (experience in construction/renovation sector is a plus)</li><li>Excellent verbal and written communication skills in English (Russian or Arabic is a plus)</li><li>Strong interpersonal and client management skills</li><li>Ability to work in a fast-paced, team-oriented environment</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Highly organized with attention to detail</li><li>Important: Candidate must be able to commute daily to our office in Jumeirah Village Circle (JVC)</li></ul>Why Join Us:<ul><li>Be part of a fast-growing renovation company with exciting residential projects</li><li>Collaborative and supportive team culture</li><li>Competitive salary with potential for performance bonuses</li><li>Opportunities for career growth and professional development</li></ul>Job Type: Full-timeJob Type: Full-timePay: AED3,500.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you able to commute daily to JVC?</li></ul>

Call Center Specialist - Interior Renovation Company

Dr Safeenas Wellness Clinic

Role Overview:As a Call Centre Executive, you will be the first point of contact for patients, helping them understand their medical conditions, available treatment options, and guiding them through the process of seeking care. Your role will involve building trust, gathering key patient information, and ensuring smooth communication between patients and doctors.Requirements:Fluency in English is a must. Medical background is mandatory. Experience in patient care, patient counseling, telehealth, or hospital front-office roles preferred. Excellent communication and interpersonal skills to build trust with patients. Ability to empathize with patients and explain medical treatments clearly. Strong organizational and follow-up skills to ensure patient engagement.Apply Now! Send your CV to hr@drsafeenawellness.comJob Type: Full-timeExperience:<ul><li>Clinical: 1 year (Required)</li></ul>

Call Centre Executive ( Medical & Sales Background )

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Centre

American Hospital Dubai

Oversees the day-to-day operations of the hospital's call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction. Responsibilities Confidentiality & Compliance <ul><li>Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.</li><li>Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.</li><li>Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.</li><li>Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.</li></ul> Operational Excellence <ul><li>Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.</li><li>Monitors calls randomly to improve service quality, minimise errors, and track operator performance.</li><li>Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.</li><li>Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.</li><li>Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.</li><li>Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.</li><li>Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.</li></ul> Staff Supervision & Development <ul><li>Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.</li><li>Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.</li><li>Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.</li><li>Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.</li><li>Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.</li><li>Promotes interdisciplinary collaboration to achieve the best patient outcomes.</li></ul> Qualifications <ul><li>Bachelor's Degree in Business Administration, Healthcare Management, or related field</li><li>Certification in Customer Service, Call Center Management, or a relevant field preferred</li></ul> Professional Experience <ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.</li><li>Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.</li><li>Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.</li><li>Knowledge of hospital operations and appointment scheduling.</li><li>Knowledge of call center systems and telephony platforms.</li><li>Skills in Supervising, Coaching, and Developing teams.</li><li>Skills in Performance Monitoring and Quality Assurance.</li><li>Skills in Effective Communication (English required, Arabic preferred).</li><li>Skills in Conflict Resolution, Counselling, and Disciplinary processes.</li><li>Skills in Analysing Data, Reporting, and Process Improvement.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Ability to handle confidential and sensitive information with discretion.</li><li>Ability to motivate staff and foster a positive, collaborative team culture.</li><li>Ability to promote and respect diversity in the workplace.</li><li>Ability to support and drive continuous staff development.</li></ul>

Call Center Supervisor

Explore 1332+ Call center consultant in Dubai this December. Find roles across top companies and apply now to boost your career.