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call center coordinator

First Abu Dhabi Bank (FAB)

Company Description <p>Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.</p> Job Description JOB PURPOSE: <p>To serve customers by providing product and service information; resolving product and service issues while maintaining high-quality standards. To ensure the financial and reputational integrity of the organization and provide end-to-end solutions for an improved customer service experience. The role requires a strong team spirit, motivation, and a friendly environment with all customers and colleagues.</p> Specific Job Responsibilities <ol> <li>Provide excellent customer service by attending to incoming calls within quality guidelines.</li> <li>Handle and resolve customer complaints to their satisfaction within the defined authority limits and escalate as per process.</li> <li>Recommend potential products or services to management by collecting customer information and analyzing their needs.</li> <li>Ensure the quality of inbound/outbound calls by achieving set targets in service standards and customer satisfaction scores.</li> <li>Contribute to the business by generating new prospects/leads and upselling FAB products.</li> <li>Maintain customer records by updating customer history through service requests, complaints, and notes.</li> <li>Maintain confidentiality of the bank's customers and data.</li> <li>Ensure the business complies with the bank's policies and standards, as well as local laws and regulations.</li> <li>Attend to special tasks assigned by team leaders and managers.</li> <li>Demonstrate flexibility in adhering to scheduled shifts and on-call/unplanned shifts to meet service level and abandoned rate targets.</li> <li>Ensure punctuality, adherence to policies and procedures, and discipline within the center.</li> </ol>

Call Center Executive - Emiratized Role

Barraquer Eye Hospital Dubai

<p>Email your CV at behhr@barraquer.ae and careers@barraquer.ae</p><p>Please mention the subject line: Call Centre</p><p>Primary Job Responsibilities will be: -</p><ul><li>Manage inbound and outbound calls efficiently and professionally.</li><li>Coordinate with doctors to manage clinic schedules, including walk-ins and emergency slots.</li><li>Follow communication scripts and hospital protocols for different scenarios.</li><li>Ensure calls are answered promptly&mdash;typically within three rings&mdash;with clear voice modulation and polite tone.</li><li>Book, confirm, reschedule, or cancel patient appointments according to hospital guidelines.</li><li>Remind patients of upcoming appointments and follow up on no-shows.</li><li>Provide accurate information about hospital services, doctors, insurance coverage, and packages.</li><li>Perform all related duties as assigned by Team Leader - Call Centre.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Hospital: 2 years (Required)</li><li>Call Centre: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Call Centre Coordinator (Only arabic candidates)

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p><b>
NOC Coordinator (UAE National)</b></p><p><b>
Dubai, UAE</b></p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li><p>
Liaise with relevant government agencies, authorities, and the client team to secure necessary approvals and No Objection Certificates (NOCs).</p></li><li><p>
Attend project kick-off and coordination meetings, providing support to the design team throughout the NOC process.</p></li><li><p>
Monitor the progress of drawings and documentation related to NOC submissions, ensuring accuracy and compliance.</p></li><li><p>
Support the project team in obtaining all required approvals in a timely manner.</p></li><li><p>
Coordinate with clients (internal and external) and liaise with government entities and service authorities across the UAE to address technical queries and resolve issues.</p></li><li><p>
Track the status of utilities NOCs and ensure completion within the required timeframes.</p></li><li><p>
Regularly review project schedules to identify potential delays or deviations related to NOC progress and recommend corrective actions.</p></li><li><p>
Participate in design coordination meetings, contributing to process improvements where necessary.</p></li><li><p>
Collect and consolidate information from agencies, consultants, and contractors to prepare accurate weekly and monthly reports, as well as design documentation for management and clients.</p></li><li><p>
Attend project meetings, provide updates on NOC progress, and follow up on outstanding tasks.</p></li><li><p>
Perform other related responsibilities as required to support successful project delivery.</p></li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li><p>
A diploma or degree in engineering from a recognized university (Civil, Mechanical, or Electrical preferred).</p></li><li><p>
5&ndash;10 years of relevant experience in NOC coordination, preferably within the infrastructure sector.</p></li><li><p>
Demonstrated experience liaising with government authorities in Dubai and the Northern Emirates, with a strong understanding of their NOC systems and processes.</p></li><li><p>
Excellent written and verbal communication skills in English</p></li><li><p>
Valid UAE driving license and access to a car, as the role requires frequent travel to government offices and service authorities.</p></li></ul><p></p><p><b>
What Desired Skills You'll Bring:</b></p><ul><li><p>
Fluent in speaking and writing in Arabic</p></li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

NOC Coordinator (UAE National)

<p>Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company, in an exciting & dynamic industry.</p> Job Description <p><strong>JOB PURPOSE:</strong></p><p>To serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. This role requires a strong team spirit, motivation, and a friendly environment with all customers and colleagues.</p> Specific Job Accountability <ol><li>Provide excellent customer service by attending to incoming calls within the quality guidelines.</li><li>Handle and resolve customer complaints to customer satisfaction within defined authority limits and escalate as per process.</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li><li>Ensure the quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.</li><li>Contribute to the business by generating new prospects/leads and upselling all types of FAB products.</li><li>Maintain customer records by updating customer history through service requests/complaints and notes.</li><li>Maintain the confidentiality of the bank's customers and data.</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and local laws/regulations.</li><li>Attend to special tasks assigned by team leaders and managers.</li><li>Demonstrate flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.</li><li>Ensure self-punctuality, adherence to policies & procedures, and discipline within the Centre.</li></ol>

Call Center Executive (Emiratized role)

Company DescriptionNow it s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We re looking for the brightest and best to help us reach our goals and we ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.Job DescriptionJob Purpose:To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.Possessing a strong team spirit, motivation and friendly environment with all customer and ColleaguesJob Specific AccountabilitiesProvide excellent customer service by attending to incoming calls within the quality guidelinesHandling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per processRecommend potential products or services to management by collecting customer information and analyzing customer needs Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scoresContribute to the business by generating new prospects/Leads and upselling for all types of FAB productsMaintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank s customers and data Ensure the business meets its obligations under the Bank s Policies and Standards and under local laws/regulationsAttend to special tasks assigned by team leader and ManagersDemonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the CentreQualificationsMinimum Qualifications:High SchoolMinimum Experience0   2 years relevant experience in banking sectorKnowledge, Skills, And AttributesCustomer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone SkillsExcellent communication skill in English &amp; Arabic.Additional InformationShould hold a Valid UAEN family book (Mandatory)

Call Center Executive (Emiratized role) - Full time

Shuraa Management And Consultancy LLC

<p><strong>Job Title:</strong> Call Center Agent </p><br/><p><strong>Company:</strong> Amara Aesthetic Studio </p><br/><p><strong>Location:</strong> Dubai, UAE</p><br/><p><strong> Work Schedule: </strong>6 days a week </p><br/><p><strong>About Us:</strong> We are a premier aesthetic clinic in Dubai, committed to delivering top-tier skincare and beauty  treatments.  </p><br/><p><strong>Job Summary:</strong> We are looking for a patient coordinator who is fluent in Arabic and English, with excellent  communication skills and a positive, solution-oriented approach. This is a back-office role supporting the  sales and client relations function of our clinic. The ideal candidate is organized, detail-oriented, and takes initiative to ensure clients receive an exceptional  experience from the first call to post-appointment follow-up. </p><br/><p><strong>Key Responsibilities </strong></p><p>• Handle client inquiries by phone, WhatsApp, or email in a polite and professional manner. </p><p>• Book and confirm appointments, ensuring smooth daily scheduling. </p><p>• Provide accurate information about available services (focused on aesthetic treatments). </p><p>• Promote and sell services/products over the phone when appropriate (commission structure). </p><p>• Maintain client records and update internal systems. </p><p>• Proactively follow up with clients to confirm bookings, gather feedback, and encourage repeat visits. </p><p>• Coordinate with clinic staff to ensure a seamless client experience. </p><br/><p><strong>Requirements </strong></p><p>• Fluency in Arabic and English is essential. </p><p>• Minimum 2–4 years of experience in customer service or coordination. </p><p>• Prior experience in a clinic, hospital, or wellness center is a strong advantage. </p><p>• Previous exposure to aesthetic or cosmetic clinics is a big plus. </p><p>• Strong interpersonal and communication skills. </p><p>• Highly organized, self-motivated, and able to manage multiple tasks. </p><br/><p><strong>What We Offer </strong></p><p>• Competitive monthly salary </p><p>• Commission on sales </p><p>• Supportive and professional work environment </p><p>• Opportunity for long-term growth </p>

Call Center Agent

Explore 1331+ Call center coordinator in Dubai this November. Find roles across top companies and apply now to boost your career.

1331 call center coordinator jobs IN Dubai

Call Center Executive - Emiratized Role

Call Centre Coordinator (Only arabic candidates)

NOC Coordinator (UAE National)

Call Center Executive (Emiratized role)

Call Center Executive (Emiratized role) - Full time

Call Center Agent

Call Center Agent