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call centre team leadmanager Jobs in Sharjah

call centre team leadmanager

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customer service

call center

Aber Testing

We are looking for an experienced Call Center Supervisor (Native Arabic Speaker) to lead, motivate, and manage a team of call center agents. The ideal candidate will ensure high-quality customer service, achieve performance targets, and maintain operational efficiency while communicating fluently in Arabic and English.Key Responsibilities<ul><li>Supervise and manage daily call center operations</li><li>Monitor agent performance, call quality, and customer interactions</li><li>Provide coaching, training, and performance feedback to team members</li><li>Handle escalated customer complaints and ensure timely resolution</li><li>Prepare daily, weekly, and monthly performance reports</li><li>Ensure adherence to company policies, KPIs, and service standards</li><li>Schedule staff shifts and manage attendance</li><li>Collaborate with management to improve processes and customer satisfaction</li></ul>Requirements<ul><li>Native Arabic speaker (mandatory)</li><li>Strong command of English (spoken and written)</li><li>Proven experience as a Call Center Supervisor or Team Leader</li><li>Excellent leadership, communication, and problem-solving skills</li><li>Ability to work under pressure and meet targets</li><li>Knowledge of CRM systems and call center software</li><li>Strong reporting and analytical skills</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Call Center Supervisor: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Call Center Supervisor

nokta medical centrer

Overview نبحث عن موظفين مبيعات موهوبين لديهم الخبرة و مهارات إقناع ممتازة للعمل بقسم كول سنتر المبيعات التواصل مع العملاء عبر الهاتفالمكتب في الشارقة القصباء الفردان سنتر للاعمالالدوام من الساعة 10 الى الساعة 7 يوم الاحد عطلةالأولية لمن يمتلك الخبرة و عمل سابقا بخدمة العملاء والتسويق عبر الهاتفنرجو التواصل عبر الواتس اب وارسال السيرة الذاتية لرتيب موعد مقابلة Skills ما الذي نطلبه <ul><li>خبرة سابقة في مجال المبيعات أو خدمة العملاء (الأولوية للخبرة في المبيعات عبر الهاتف).</li><li>مهارات تواصل ممتازة ولباقة في التعامل.</li><li>القدرة على العمل ضمن فريق.</li></ul>ماذا نقدم لك راتب +عمولات على المبيعات.بيئة عمل إيجابية وداعمة.

Call Center

EmiraTalent

NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move. Role Objective Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development. In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns. Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications Required Experience: Manager

Call Centre Team LeadManager

TOP DOCTORS MEDICAL CENTER

Position: Aesthetic Registered Nurse with Administrative SkillsLocation: Sharjah, Beachfront, UAEJob Type: Full-TimeAbout Us A luxury Aesthetic and Wellness Center in Sharjah, delivering high-quality aesthetic treatments with over 15 years of trusted presence across the UAE and GCC. We are seeking an Aesthetic Registered Nurse to provide clinical care and handle patient communication and coordination.ResponsibilitiesNursing:<ul><li>Provide care for aesthetic and cosmetic treatments</li><li>Assist physicians during procedures</li><li>Prepare patients and treatment areas</li><li>Educate patients on pre-and post-treatment care</li><li>Monitor patient safety and recovery</li></ul>Administrative &amp; Patient Communication:<ul><li>Call patients to confirm appointments and follow-ups</li><li>Discuss services and guide patients to consultations</li><li>Respond to patient inquiries and maintain records</li><li>Coordinate with doctors and reception</li><li>Contact new and existing patients to explain available aesthetics and wellness services</li><li>Ensure compliance with MOH guidelines</li></ul>Requirements:<ul><li>MOH License &ndash; Registered Nurse</li><li>2&ndash;3 years UAE experience in aesthetic clinics</li><li>Strong communication, administrative and organizational skills</li><li>Professional, confidential, detail-oriented</li><li>Comfortable in a luxury, patient-facing environment</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Elegant, supportive workplace</li><li>Career growth within a premium brand</li><li>Exposure to advanced aesthetic treatments</li><li>Benefits per UAE labor law (MOHRE)</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have MOH License?</li><li>Can you join Immediately?</li><li>What is your expected salary?</li><li>Do you have experience in Aesthetic and Administrative Skills?</li></ul>

Aesthetic Registered Nurse with Administrative Skills

D Healthcare

Job Title:Clinic Manager &ndash; Healthcare (Sharjah &ndash; Rolla)Location:Sharjah &ndash; Rolla STREET, UAEEmployment Type:Full-Time | Immediate Joining PreferredJob Summary:We are looking for an experienced and result-oriented Clinic Manager to handle end-to-end clinic operations and business development for a busy medical center in Sharjah (Rolla). The candidate will be fully responsible for daily operations, staff management, patient experience, revenue growth, compliance, and marketing execution. This role requires 24&times;7 responsibility mindset, strong leadership, and hands-on involvement.Key Responsibilities:1. Day-to-Day Clinic Operations<ul><li>Ensure smooth daily functioning of OPD, pharmacy, lab coordination, and reception</li><li>Monitor patient flow, waiting time, and service quality</li><li>Supervise front office, nurses, doctors, and support staff</li><li>Handle duty rosters, attendance, leave planning, and staff discipline</li><li>Resolve patient complaints and escalations professionally</li><li>Ensure clinic readiness at all times (staffing, consumables, cleanliness)</li></ul>2. Staff &amp; HR Management<ul><li>Manage receptionists, nurses, doctors, PRO/support staff</li><li>Conduct daily briefing and weekly performance reviews</li><li>Ensure staff follows SOPs, dress code, and professional conduct</li><li>Coordinate onboarding, training, and basic HR documentation</li><li>Motivate staff to achieve patient and revenue targets</li><li>Maintain staff retention and team morale</li></ul>3. Business Development &amp; Revenue Growth<ul><li>Increase daily OPD footfall and overall clinic revenue</li><li>Execute local marketing activities (offers, packages, tie-ups)</li><li>Coordinate digital leads (Facebook, WhatsApp, walk-ins, referrals)</li><li>Build relationships with nearby companies, hotels, labor camps, and corporates</li><li>Track daily collections, discounts, and conversions</li><li>Suggest new services, packages, and promotional strategies</li></ul>4. Sales &amp; Front Office Management<ul><li>Ensure strong conversion of enquiries to consultations</li><li>Monitor receptionist call handling, follow-ups, and lead closure</li><li>Maintain patient database and repeat-visit strategy</li><li>Ensure proper billing, cash handling, and daily reports</li><li>Minimize revenue leakage and improve collection efficiency</li></ul>5. Compliance &amp; Coordination<ul><li>Ensure compliance with MOH / local health authority guidelines</li><li>Coordinate with management for audits, inspections, and renewals</li><li>Maintain basic records, licenses, and operational documentation</li><li>Liaise with vendors, labs, pharmacies, and service providers</li></ul>6. Reporting &amp; Accountability<ul><li>Prepare and submit daily, weekly, and monthly reports</li><li>OPD count</li><li>Revenue &amp; collections</li><li>Expenses</li><li>Staff performance</li><li>Take ownership of clinic performance and outcomes</li><li>Be available and responsive for operational issues 24&times;7</li></ul>Required Skills &amp; Qualifications:<ul><li>Minimum 1&ndash;5 years experience as Clinic Manager in UAE healthcare</li><li>Previous healthcare clinic experience is mandatory</li><li>Hindi speaking is compulsory</li><li>Strong leadership, problem-solving, and communication skills</li><li>Hands-on attitude &ndash; not a desk-only role</li><li>Ability to work under pressure and handle multi-tasking</li><li>Knowledge of UAE healthcare operations and patient handling</li></ul>Work Ethic &amp; Expectations:<ul><li>Must take full ownership of clinic operations</li><li>24&times;7 responsibility mindset (emergency availability when required)</li><li>Result-oriented with focus on growth and stability</li><li>Loyal, honest, and long-term association preferred</li></ul>Salary &amp; Benefits:<ul><li>Salary: Competitive (Based on Experience)</li><li>Performance-based incentives</li><li>Growth opportunity in a multi-unit healthcare group</li></ul>How to Apply:Interested candidates with relevant UAE healthcare experience may apply on Indeed share CVJob Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Clinic Manager

First Elite Medical Center

We're Hiring: Receptionist Join a reputable medical center in a full-time role!Requirements:<ul><li>Previous experience as a receptionist (preferably in a medical center)</li><li>Arabic Speaker</li><li>Strong and persuasive communication skills</li><li>Ability to handle all types of situations professionally and calmly</li><li>Excellent organizational and time management skills</li><li>Proficient in using office software and managing appointments</li><li>Presentable appearance and polite manner</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Front Desk Officer

Al Barsha Al Noor Polyclinic

Hiring: Dental Assistant / Dental-Experienced Nurse (With MOH Eligibility Letter) Location: Midac Dental Center, Sharjah (Indiana Dental &amp; Aesthetic Center)We are looking for a Dental Assistant or Nurse with dental experience who holds a valid MOH Eligibility Letter to join our team.Requirements:<ul><li>MOH Eligibility Letter (mandatory)</li><li>Dental assisting or dental nursing experience</li><li>Good communication and patient-handling skills</li><li>Ability to support dentists during procedures</li><li>Immediate joiners preferred</li></ul>Interested candidates can send their CV or contact us directly.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Dental Assistant/ Dental nurse

Explore 38+ Call center in Sharjah this January. Find roles across top companies and apply now to boost your career.