project manager

sales manager

office manager

operations manager

commercial manager

call center manager

PS I Real Estate LLC

<p>1.</p><p>PRIMARY PURPOSE</p><p>-</p><p>To oversee and manage all operational functions related to sales support, CRM systems, call center, and lead management. The Operations Manager ensures seamless coordination between sales, marketing, tech, and customer support, while supervising platforms and tools used across the company. This role plays a critical part in ensuring efficiency, lead quality, and system reliability.</p><p>2.</p><p>RESPONSIBILITIES</p><p>01</p><p>Manage and oversee the daily activities of the Operations team, including CRM coordinators, lead owners, and call center staff.</p><p>02</p><p>Supervise and ensure optimal use of all lead management systems, including &ldquo;My Leads,&rdquo; Convolo, Brightcall, and other integrated platforms.</p><p>03</p><p>Oversee call center operations, ensuring quality, responsiveness, and proper call routing to sales teams.</p><p>04</p><p>Coordinate the lead rotation schedules among agents and ensure fair, timely distribution in line with availability and performance.</p><p>05</p><p>Follow up with Sales Managers on lead feedback, campaign performance, and opportunities for optimization.</p><p>06</p><p>Liaise with the Marketing and Web Development teams to ensure proper integration of website-generated leads into CRM and sales systems.</p><p>07</p><p>Deliver CRM system training for all new joiners, ensuring they understand lead tracking, follow-up processes, and reporting protocols.</p><p>08</p><p>Monitor the accuracy and completeness of CRM data, proactively identifying gaps or irregularities in agent input or system flow.</p><p>09</p><p>Open and manage support tickets for technical bugs or issues, coordinating directly with the Acceleration Team in Jordan for timely resolution.</p><p>10</p><p>Escalate recurring problems, user complaints, or system concerns to top management with actionable summaries and proposed solutions.</p><p>11</p><p>Generate regular reports on operational performance, lead movement, system usage, and call center productivity.</p><p>12</p><p>Support cross-functional collaboration between Sales, Marketing, IT, and HR to ensure operational alignment and smooth user experience.</p><p>13</p><p>Ensure compliance with internal processes and timelines, identifying operational risks and addressing bottlenecks proactively.</p><p>14</p><p>Takes Health, Safety &amp; Environment (HSE) lead in ensuring &ldquo;safe systems of work&rdquo; and &ldquo;safe conditions&rdquo; are in place within area of responsibility.</p><p>QUALIFICATIONS &amp; EXPERIENCE</p><p>A</p><p>Bachelor's degree in business administration, Operations Management, or related field.</p><p>Minimum 5&ndash;7 years of experience in operations, with at least 2&ndash;3 years in a managerial role.</p><p>Experience in managing cross-functional platforms and coordinating with tech teams is an advantage.</p><p>Strong leadership and team management abilities.</p><p>Excellent knowledge of CRM systems and lead management tools (e.g., My Leads, Convolo, Brightcall).</p><p>High attention to detail, process orientation, and analytical thinking.</p><p>Strong interpersonal and communication skills.</p><p>Problem-solving mindset with the ability to manage time-sensitive escalations effectively.</p><p>Proficiency in Microsoft Office Suite and reporting tools.</p><p>Must have a good command of the English language, strong oral and written communication skills</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>REAL ESTATE : 5 years (Required)</li></ul><p>Language:</p><ul><li>ARABIC (Required)</li></ul>

CRM OPERATION MANAER - ARABIC SPEAKER

Gargash Hospital

<p><span style="font-size: 13px;"><b>Key Responsibilities:</b></span></p><div><div><div><span> <br>  Supervise and manage the call center team, ensuring effective handling of inbound and outbound calls.<br>  Ensure patients receive accurate information about hospital services, appointments, and inquiries in both Arabic and English.<br>  Monitor call quality, response times, and service levels, ensuring KPIs are consistently met.<br>  Provide training, coaching, and performance feedback to call center agents.<br>  Handle escalated patient queries or complaints with professionalism and empathy.<br>  Coordinate with different hospital departments to ensure seamless patient communication.<br>  Prepare daily, weekly, and monthly reports on call center performance and recommend improvements.<br>  Support the implementation of new systems, processes, and service enhancements.<br> <br><b>Qualifications &amp; Requirements:<br></b> <br>  Bachelor's degree in Business Administration, Healthcare Management, or related field (preferred).<br>  Minimum 3 5 years' experience in a call center environment, with at least 1 2 years in a supervisory role (preferably in healthcare or hospitality).<br>  Native-level fluency in Arabic and strong command of English (spoken and written).<br>  Strong leadership, problem-solving, and conflict-resolution skills.<br>  Excellent communication, interpersonal, and customer service skills.<br>  Proficiency in call center systems, MS Office, and reporting tools.<br>  Ability to work in a fast-paced environment with a patient-first approach.</span>
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Call Center Supervisor

<p>Job Location</p>
 
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 <p> <span>1 to 5 years</span> </p>
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 <p> <span>Diploma; Graduate</span> </p>
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 <p> <span>Customer Service / Telecalling<br> </span> </p>
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 <p> <span>call center experience</span> </p>
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<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
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Call Centre Agent

IIQAF Group of Companies

<p>Job Location</p>
 
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 <p> <span>1 to 2 years</span> </p>
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 <p> <span>Diploma; Graduate</span> </p>
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<span>Call Center Executive<br> <br><b>Job Location : Dubai, UAE<br> <br>Key Responsibilities:</b><br> <br>  Answering incoming calls and assisting customers with inquiries, concerns, and requests in a professional and courteous manner.<br>  Making outgoing calls to follow up on customer inquiries, update account information, and notify customers of relevant promotions or events.<br>  Troubleshooting and resolving customer issues and complaints with accuracy and efficiency.<br>  Keep detailed records of customer interactions and transactions in our CRM system.<br>  Providing accurate information and directing customers to appropriate resources when needed.<br>  Collaborating with other departments to quickly resolve customer issues and improve overall customer satisfaction.<br>  Participate in ongoing training and development opportunities to stay current on company products, services, and policies.<br> <br><b>Requirements</b>:<br> <br>  High school diploma or equivalent.<br>  Minimum of 1-2 years of experience in a customer service or call center environment.<br>  Excellent communication skills, both verbal and written.<br>  Ability to handle various customer personalities and maintain composure in challenging situations.<br>  Proficient in operating basic computer applications and navigating through multiple systems.<br>  Strong problem-solving and multitasking abilities.<br>  Availability to work flexible hours, including evenings, weekends, and holidays.</span>
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Call Center Executive

ARMADA PHARMACY DMCC

<br>Manage large amounts of inbound and outbound calls in a timely manner<br>Follow communication scripts when handling different topics<br>Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives<br>Seize opportunities to upsell the services<br>Entering accurate and detailed data into the system<br>Meeting key performance indicators, like call to resolution time, customer satisfaction(CSAT), Average Handling Time (AHT), etc.<br>Build sustainable relationships and engage customers by taking the extra mile<br>Keep records of all conversations in our call center database in a comprehensible way<br>Frequently attend educational seminars to improve knowledge and performance level<br>Meet personal/team qualitative and quantitative targets<br>Qualifications:<br>Bachelor s Degree (Medical / Healthcare Background preferred)<br>Experience :<br>Similar work experience in UAE for 2 to 3 years.<br>

Canadian University Dubai

<strong>Job Description</strong> <br> <br>Canadian University Dubai is seeking a passionate and service-driven Call Center Officer to join our<br>dynamic team. In this role, you will play a key part in delivering a world-class student experience across all communication channels -<br>inbound and outbound, voice and non-voice. <br> <br> <strong>Key Responsibilities:</strong> <ul> <li>Handle student inquiries via phone, email,<br>and chat with professionalism and empathy.</li> <li>Coordinate with internal departments to ensure smooth communication and resolution.</li>
<li>Provide support in both English and Arabic; strong bilingual skills required.</li> <li>Contribute to telemarketing and telesales efforts<br>when needed.</li> <li>Operate within a shift-based schedule with rotational days off.</li> </ul> <strong>Ideal Candidate:</strong> <ul>
<li>Minimum 2 years' experience in non-voice contact center + 1 year in voice-based support.</li> <li>C2 level English proficiency (C1<br>acceptable); fluent in Arabic.</li> <li>Typing speed of at least 50 words per minute.</li> <li>Excellent listening, interpersonal, and<br>communication skills.</li> <li>Strong time management, adaptability, and customer-centric mindset.</li> <li>Experience in the education<br>industry is a plus.</li> <li>Preferably based in Dubai.</li> </ul> <strong>Qualifications:</strong> <ul> <li>Bachelor's degree in a relevant<br>field.</li> <li>At least 3 years of professional experience in a customer service or contact center role.</li> <li>High computer literacy<br>and familiarity with multi-line phone systems.</li> </ul> <strong>Why Join Canadian University Dubai?</strong> <br> <br>Join a university that<br>values excellence, innovation, and student success. We offer a collaborative environment where your contributions truly matter in shaping<br>the student journey.<br> <br> <strong>About Us</strong> <br> <br>Established in 2006, CUD is one of the most promising universities in the<br>Middle East, Africa, and South Asian region, <b> <i>QS Ranked in the top 2% of Universities in the World, the </i> </b> <b> <i>#1 University in<br>Dubai,</i> </b> <b> <i> and 21 st in the Arab Region</i> </b> according to the QS Arab Region Rankings 2025. <br> <br>Our expanded City<br>Walk campus hosts state-of-the-art amenities with a focus on entrepreneurship, innovation, and creativity. Combining all the essential<br>elements of technology, the avant-garde campus brings a new experience to students, featuring: laboratories, research facilities, media<br>studios, high-tech classrooms, a multipurpose theatre, gymnasium, student centre, plenty of dining and entertainment options, and many more!<br><br> <br>With the world's fastest growing population, Dubai is home to an exciting, diverse, multi-cultural blend of young, dynamic,<br>professionals, all drawn to the Emirate for its unrivalled lifestyle and the outstanding employment prospects.

Call Center Officer

E V S ELECTRIC VEHICLE SERVICES

<p><b>Company:</b> EVS &ndash; Electric Vehicle Services<br/><b>Position:</b> Relationship Manager &ndash; VIP Customers (Call Center)<br/><b>Location:</b> <i>Temporary &ndash; Al Quoz, Dubai | Main Location &ndash; Dubai Investment Park (DIP)</i><br/><b>Department:</b> Customer Service / Call Center<br/><b>Reports to:</b> Call Center Manager / Head of Customer Experience</p><p><b>Role Overview:</b></p><p>EVS &ndash; Electric Vehicle Services is looking for a <b>Relationship Manager &ndash; VIP Customers</b> to join our Call Center team. This role is dedicated to delivering a premium experience for our VIP clientele, ensuring seamless communication, quick issue resolution, and long-term customer loyalty.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls for VIP customers, ensuring priority service.</li><li>Build and maintain strong relationships by providing personalized support.</li><li>Manage escalated issues and resolve them promptly with professionalism.</li><li>Coordinate with operations, finance, and service teams to meet customer needs.</li><li>Keep up-to-date knowledge of EVS services, products, and policies.</li><li>Record and monitor customer feedback, highlighting trends for improvement.</li><li>Meet and exceed KPIs on service quality, response times, and retention.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree preferred (Business, Marketing, Communications, or related).</li><li><b>2&ndash;4 years of experience in customer service, call center, or relationship management (VIP/priority customers is an advantage).</b></li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution ability.</li><li>Familiarity with CRM/call center software.</li><li><b>Fluency in English; Arabic - MANDATORY</b></li></ul><p><b>Key Competencies:</b></p><ul><li>Service excellence with a customer-first approach.</li><li>Professionalism, empathy, and patience.</li><li>Ability to multitask and manage priorities.</li><li>High emotional intelligence and proactive mindset.</li></ul><p><b>Work Details:</b></p><ul><li><b>Location:</b> Temporary in Al Quoz, Dubai | Main office in DIP (Dubai Investment Park)</li><li><b>Working Hours:</b> 9:00 AM &ndash; 6:00 PM</li><li><b>Weekly Off:</b> Friday</li><li><b>Salary Range:</b> AED 3,000 &ndash; AED 5,000 (based on experience)</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p>

Relationship Manager – VIP Customers (Call Center) NATIVE ARABIC/ ENGLISH SPEAKER ONLY

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CRM OPERATION MANAER - ARABIC SPEAKER

Call Center Supervisor

Call Centre Agent

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Relationship Manager – VIP Customers (Call Center) NATIVE ARABIC/ ENGLISH SPEAKER ONLY