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customer service representative Jobs in Dubai

customer service representative

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call center manager

Elaris Beauty Salon

Dubai | International Luxury Beauty BrandElaris, Dubai's luxury beauty brand, known for delivering high-end services and an exceptional client experience. Our brand reflects elegance, sophistication, and trend-setting beauty.We are seeking a Sales Manager &amp; Team Builder&mdash;someone who can build a high-performance tele sales team from scratch, train them, manage them, and hit multi-million revenue targets.This role is for someone who knows how to sell AND how to build a team.Requirements:<ul><li>Minimum 5 years of tele sales/call center management experience in Dubai</li><li>Proven track record of building sales teams from zero (minimum 10+ people)</li><li>Mastery of phone closing techniques and high-ticket sales</li><li>Experience designing sales scripts, conversion funnels, and CRM processes</li><li>Ability to train, coach, and debrief team members daily</li><li>Hiring expertise&mdash;knows how to spot real sales talent</li><li>Professional-level English (speaking/writing)</li></ul>Key Responsibilities:<ul><li>Build, manage, and scale the closing team (target: 10 to 30 people in 12 months)</li><li>Design telesales strategy for luxury products and services</li><li>Define team KPIs (Call volume, Conversion rate, AOV, Churn)</li><li>Daily performance monitoring and one-on-one debriefs with closers</li><li>Design and optimize sales scripts based on objection handling</li><li>Collaborate with marketing to improve lead quality</li><li>Weekly reporting to senior management (Forecasting, Pipeline analysis)</li><li>Create incentive systems, internal campaigns, and sales challenges</li></ul>Compensation Package:<ul><li>Competitive base salary (based on experience)</li><li>Team commission based on monthly target achievement</li><li>Quarterly bonus for over-achievement</li><li>Growth potential to Head of Sales</li></ul>Do NOT Apply If:<ul><li>You were only a closer yourself and never built a team</li><li>You don't have Dubai management experience (don't know the local market)</li><li>You're not familiar with CRM and reporting</li><li>You have no hiring/firing experience</li><li>You only know theory without real execution</li></ul>How to Apply:<ul><li>CV + Verifiable documentation:</li><li>Number of people you hired and managed</li><li>Examples of targets your team hit</li><li>Names of CRM systems and tools you used</li><li>Only candidates with real management experience in Dubai will be reviewed.</li></ul>Job Type: Full-timeWork Location: In person

Tele Sales Manager - Sales Team Builder

Al Shaali Moto Trading L.l.C

Key Responsibilities:<ul><li>Supervise daily activities of CRM and call center agents</li><li>Monitor inbound/outbound calls and ensure quality standards</li><li>Ensure proper handling and timely follow-up of all leads and customer inquiries</li><li>Coach and guide team members to improve performance and service quality</li><li>Prepare and present monthly CRM and call center reports</li><li>Track KPIs such as lead conversion, call performance, and customer satisfaction</li><li>Conduct lost sales analysis and suggest improvement actions</li><li>Maintain accurate customer data and CRM system usage</li><li>Handle escalated customer complaints professionally</li><li>Coordinate with sales and after-sales teams to enhance customer journey</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field</li><li>3&ndash;5 years of experience in CRM or call center operations within the automotive industry</li><li>Proven experience supervising a team</li><li>Strong analytical and reporting skills</li><li>Excellent communication skills</li><li>Fluent in Arabic and English (mandatory)</li></ul>Job Type: Full-timePay: AED9,000.00 - AED10,000.00 per monthWork Location: In person

CRM Supervisor

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support.
Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may
include scheduling appointments, providing information about healthcare services, confirming insurance details,
and routing calls to appropriate healthcare personnel.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient
</li></ul>calls
<ul><li>Maintaining departmental KPI&rsquo;s.
</li></ul><ul><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li></ul><ul><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li></ul><ul><li>Ensures call backs are completed in a timely manner.
</li></ul><ul><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li></ul><ul><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified
</li></ul>guidelines.
<ul><li>Assists the patient in the best way possible and creating a good impression
</li></ul><ul><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li></ul><ul><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li></ul>&middot; Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients. &middot; Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed. &middot; Multitask and manage the call volumes as per the call process flow. &middot; Promote the services of the hospital to patients. &middot; Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department &middot; Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI. &middot; Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. &middot; Participates and contributes to scheduled in-house training programs. &middot; Exercises effective interpersonal skills in dealings with department staff, colleagues and Management. &middot; Maintains patient &amp; staff confidentiality. &middot; Demonstrates the ability to listen to others in promoting effective communication. &middot; Appointment management including no shows, confirmation, cancellation &amp; rescheduling. &middot; Doctors calendar creation and updating &amp; maintaining doctors notes. &middot; Maintaining the duty change as per the unit protocol.</div>
 <div>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line
switchboard system.</div>

Call Center Executive

Sina Clinic

Aesthetic call centre agent job description Here is a professional Job Description for an Aesthetic Clinic Call Centre Agent suitable for clinics in Dubai or similar healthcare settings. Job Title: Aesthetic Call Centre Agent Job Summary The Aesthetic Call Centre Agent is responsible for managing incoming and outgoing calls, assisting patients with inquiries, scheduling appointments, and providing information about aesthetic treatments and clinic services. The role requires excellent communication skills, customer service experience, and the ability to convert inquiries into booked consultations. Key Responsibilities 1. Patient Communication Answer incoming calls, WhatsApp messages, and online inquiries from potential and existing patients. Provide accurate information about aesthetic treatments, procedures, prices, and promotions. Address patient concerns in a professional and friendly manner. 2. Appointment Management Schedule, reschedule, and confirm patient appointments. Coordinate with doctors, therapists, and clinic reception to ensure smooth scheduling. Send reminders to patients before their appointments. 3. Lead Conversion Follow up with leads generated from marketing campaigns, social media, and advertisements. Convert inquiries into clinic consultations and treatment bookings. Maintain high conversion rates and patient satisfaction. 4. Patient Records Update and maintain patient information in the clinic CRM or EMR system. Record call details, inquiries, and follow-up actions. 5. Customer Experience Ensure a positive patient experience from the first point of contact. Handle complaints or escalate complex cases to management when necessary. Requirements Previous experience in call center, customer service, or aesthetic clinic (preferred). Excellent communication skills in English (Arabic or other languages is a plus). Familiarity with aesthetic treatments such as Botox, fillers, laser, and skin treatments. Strong sales and persuasion skills. Ability to work with CRM systems and appointment scheduling software. Professional, organized, and patient-focusedJob Type: Full-timePay: From AED3,000.00 per monthWork Location: In person

Al MOOSA GROUP

Job DescriptionMain Tasks and Responsibilities:1. Answer inbound calls in a timely and friendly manner from tenants2. Evaluate problems and complaints of the tenants and enter in the system (AMFM)3. Assign complaints/work to the technician via work orders4. Route calls to other team members whenever needed5. Make relevant notes from customer interactions6. Arrange vehicle and materials when needed7. Complete call logs and reports8. Maintain attendance sheets9. Prepare daily work distribution chart10. Raising martial requisitions11. Purchasing any equipment, tools, or materials that may be required12. Manage &amp; update customer databases13. Follow-up on customer calls14. Developing maintenance plans and implementing them.15. Ensuring quality control standards are consistently met.16. Keeping track of supply and material inventories.17. Verifying and registering overtime of staff18. Updating maintenance logs for all machinery19. Establishing protocols for non-mechanical maintenance20. Ensuring basic tools and machinery are in working order by performing regular inspections21. Assessing procedures and making recommendations for improvement.22. Performs any other functions related to the job scope, the management deem necessary as designated.Required Knowledge, Skills, Abilities (and/or Other Attributes):1. Bachelor&rsquo;s degree or Diploma holder2. With very good knowledge in Customer Service.3. Preferably with considerable experience working in the UAE being well versed with Facility Maintenance.4. Good facility of Language (English) and communication skills.5. Open to all Nationalities.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

Call Center Coordinator - Facility Managment

Tanmyah

Job description:Position: Document Coordinator - Mandoob / PROExperience: 3 &ndash; 5yrsLocation: Silicon Oasis, DubaiMandatory &ndash; Driving licensePreferable: Arabic speakerJob Responsibility:<ul><li>Minimum of 3 to 5 years of experience in facilities management or similar role.</li><li>Experience in an outsourcing organization or service administration company at the same level</li><li>Collect and check of receiving documents sent by dib to the call center agents/ supervisor.</li><li>Review the collected documents to ensure match with assigned appointment by the call center agents and supervisor</li><li>Contact the buyer and seller to reaffirm the appointment initiated by the call center agents and proceed for delivery</li><li>Inspect and check the vehicle details/ car before the delivery to ensure all details and condition is as per requirement /invoice</li><li>Check the required documents i.e., original insurance named to dib and its value, selling letter named to dib, customs papers prepared by the showrooms.</li><li>Highlighting any vehicle defects or mismatch in case any to the supervisor/call center agents immediately for further actions and declining the delivery in a well-mannered.</li><li>Ensure also the buyer checks the vehicle before proceeding to sign the contract</li><li>Complete the delivery process once the inspected vehicles and documents are satisfactory then proceed to complete the delivery process.</li><li>Confirm and clarify to the call center agent and supervisor that the delivery process is completed.</li><li>Handover the complete set of documents to al tanmyah services representative (supervisor or call center agents) for further processing</li><li>Ability to timely completion of assigned work</li><li>Ability to carry out work in accordance with sla/agreement with management</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthWork Location: In person

Document Coordinator - PRO/Mandoob

VALTRANS TRANSPORTATION SYSTEMS & SERVICES

Responsibilities:- Answer incoming calls and assist customers with their parking inquiries and issues.- Provide accurate information about parking rates, availability, and policies.- Handle customer complaints and resolve them efficiently and professionally.- Document all customer interactions thoroughly in the company database.- Collaborate with on-site parking staff to address customer concerns and improve service.- Follow up with customers as needed to ensure satisfaction and resolve outstanding issues.Skills and Qualifications:- Excellent communication and interpersonal skills.- Arabic Language will be an advantage.- Strong problem-solving abilities and customer service orientation.- Ability to work in a fast-paced environment and handle multiple calls efficiently.- Basic computer skills and familiarity with call center software.- Attention to detail and ability to document interactions accurately.- Previous experience in customer service or call center environments is a plus.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you join immediately?</li></ul>Experience:<ul><li>Call Center Representative: 1 year (Required)</li></ul>Work Location: In person

Call Center Representative

Explore 943+ Call center manager in Dubai this April. Find roles across top companies and apply now to boost your career.

943 call center manager jobs In Dubai

Tele Sales Manager - Sales Team Builder

CRM Supervisor

Call Center Executive

Call Center Executive

Call Center Coordinator - Facility Managment

Document Coordinator - PRO/Mandoob

Call Center Representative