sales manager

marketing manager

hr manager

operations manager

sales coordinator

call center manager

ProMark Strategies

Key Responsibilities:<ul><li>Manage and lead a telesales team focused on promoting the hotel&rsquo;s loyalty membership programme.</li></ul><ul><li>Develop and implement sales strategies to drive membership growth and retention.</li></ul><ul><li>Monitor team performance, set targets, and ensure KPIs are met.</li></ul><ul><li>Conduct training, coaching, and performance evaluations for sales agents.</li></ul>Requirements:<ul><li>Proven experience in a telesales or direct sales leadership role (hospitality experience preferred).</li></ul><ul><li>Strong knowledge of loyalty or membership programs.</li></ul><ul><li>Excellent communication and leadership skills.</li></ul><ul><li>Ability to analyze sales metrics and produce actionable reports.</li></ul><ul><li>Based in the UAE.</li></ul>What We Offer:<ul><li>Competitive salary and commission structure.</li></ul><ul><li>Dynamic and supportive working environment.</li></ul><ul><li>Opportunity to work with a prestigious hotel brand.</li></ul><ul><li>Career growth and development opportunities.</li></ul><ul><li>Private accommodation provided.</li></ul><ul><li>Complimentary lunch provided at the hotel.</li></ul>To apply, please send your CV to: mahmoud@promarkstrategies.comJob Type: Full-timePay: AED5,500.00 per month

Call Center Sales Manager

Alba Corporation

<div>We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Core Functions<ul>
<li>
Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.</li>
<li>
Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li>
<li>
Conduct regular performance evaluations and coach team members for continuous improvement.</li>
<li>
Analyze call center metrics to identify trends and implement process enhancements.</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Serve as the communication bridge between frontline agents and senior management.</li>
<li>
Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.</li>
<li>
Lead daily team briefings and encourage open dialogue for feedback and idea sharing.</li>
<li>
Foster a positive, team-oriented culture focused on accountability and growth.</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.</li>
<li>
Develop and execute action plans to improve underperforming metrics.</li>
<li>
Maintain accurate documentation of team activities, call outcomes, and training records.</li>
<li>
Provide strategic input on improving customer engagement and operational efficiency.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>
3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>
Fluency in both Arabic and English.</li>
<li>
Strong leadership and conflict resolution skills.</li>
<li>
Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).</li>
<li>
Exceptional communication and coaching abilities.</li>
<li>
Ability to analyze data and make decisions based on insights.</li>
<li>
Bachelor&rsquo;s degree preferred; relevant certifications are a plus.</li>
</ul><h3 class="jobSectionHeader">
Salary &amp; Benefits:</h3>
Competitive Salary: 8,000 &ndash; 15,000 AED/month 
Work Visa sponsorship 
Medical insurance 
30 days of paid annual leave 
Ongoing training and professional development 
Supportive team culture with performance recognition programs<h3 class="jobSectionHeader">
Work Arrangement:</h3>
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.<h3 class="jobSectionHeader">
Why Join Us?</h3>
Lead a dynamic and motivated team in a fast-paced environment 
Gain exposure to operational strategy and customer experience innovation 
Be part of a stable company with growth opportunities 
Work in a bilingual, multicultural environment that values excellence
Organized and efficient? Step into a role where your structure powers our success. Apply now!</div>

Call Center Team Leader

Armada Healthcare

<div><div><div><div><ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell the services</li><li>Entering accurate and detailed data into the system</li><li>Meeting key performance indicators, like call to resolution time, customer satisfaction(CSAT), Average Handling Time (AHT), etc.</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul>

Qualifications: 
Bachelor&rsquo;s Degree (Medical / Healthcare Background preferred)

Experience: 
Similar work experience in UAE for 2 to 3 years.
</div>
<div><div><div><div>Job Category: Call Center Executive
</div><div>Job Type: Full Time
</div><div>Job Location: Dubai</div></div></div></div></div></div></div>

Call Center Executive

Concentrix

<div>
 Job Title:
 
 
 Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)
 
 
 
 Job Description
 
 
 
 The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
 </li>
 <li>
 Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
 </li>
 <li>
 Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements
 </li>
 <li>
 Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
 </li>
 <li>
 Create and maximize relationships with client partners
 </li>
 <li>
 Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
 </li>
 <li>
 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
 </li>
 <li>
 Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
 </li>
 <li>
 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
 </li>
 <li>
 Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
 </li>
 <li>
 Attend business reviews with the client
 </li>
 <li>
 Handle a team of team leaders
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Bachelor Degree in related field with more than 3 years of experience.
 </li>
 <li>
 Call center experience within real estate sector preferred
 </li>
 <li>
 Bilingual English (B2 + level ) and Arabic speaker .
 </li>
 <li>
 Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
 </li>
 <li>
 Work well under pressure and follow through on items to completion while maintaining professional demeanor
 </li>
 <li>
 Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
 </li>
 <li>
 Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
 </li>
 <li>
 Demonstrated ability to mentor, coach and provide direction to a team of employees
 </li>
 <li>
 Willingness to work a flexible schedule
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581852
 
</div>

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Emirates NBD

<div>
 
 
 In line with the UAE Government&rsquo;s strategy of empowering and developing nationals,
 
 
 
 
 Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best
 
 UAEN talents
 
 to join our ENBD family.
 
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Manage a team of inbound contact center agents to deliver service excellence across voice and digital channels. The role is responsible for driving team performance, enhancing agent capabilities, resolving customer escalations, and ensuring operational compliance in alignment with the bank&rsquo;s service values and standards.
 
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 &bull; Drive agent performance through regular coaching and feedback.
 
 
 &bull; Identify and address underperformance in alignment with HR policies.
 
 
 &bull; Support new joiners for smooth integration into the team.
 
 
 &bull; Maintain high levels of team morale and engagement.
 
 
 &bull; Ensure timely and accurate service delivery in line with SLAs.
 
 
 &bull; Monitor adherence to operational procedures during customer interactions.
 
 
 &bull; Handle escalated customer complaints and ensure resolution with ownership.
 
 
 &bull; Conduct root cause analysis on complaints and feedback.
 
 
 &bull; Provide insights to improve customer satisfaction and agent performance.
 
 
 &bull; Ensure compliance with quality standards, bank policies, and procedures.
 
 
 &bull; Lead initiatives for continuous quality improvement.
 
 
 &bull; Uphold information security and data integrity in all operations.
 
 
 &bull; Maintain attrition levels within approved limits.
 
 
 &bull; Collaborate with the transformation team on process enhancements.
 
 
 
 
 
 
 
 What You'll Need
 
 
 
 
 &bull; Minimum 2 years of experience in banking (Call Center or Sales).
 
 
 &bull; Proven ability to manage and uplift high-performing teams
 
 
 &bull; Strong communication, coaching, and conflict management skills
 
 
 &bull; Resilience, adaptability, and proactive mindset
 
 
 &bull; Bachelor&rsquo;s degree in any field (preferred)
 
 
 &bull; Language proficiency in English and Arabic
 
 
 &bull; UAE National only
 
 
 &bull; Job location: Dubai
 
</div>

Customer Care Supervisor

Lawbridge

Job Summary: We are a dynamic law firm seeking a proactive and detail-oriented Lead Validator / Sales Coordinator with call center experience to join our growing client acquisition team. The successful candidate will play a crucial role in validating inbound leads, conducting qualification calls, converting prospects into clients. This role requires a high level of professionalism, excellent communication skills, and a clear understanding of client engagement in a legal services environment.Key Responsibilities:<ul><li>Validate and qualify incoming legal service leads to ensure they meet internal criteria before assigning them to Client Relationship Managers or Legal Consultants.</li><li>Conduct outbound verification and follow-up calls to confirm lead details.</li><li>Handle inbound inquiries, provide basic information about legal services offered, and redirect qualified leads appropriately.</li><li>Ensure all leads are contacted within the required timeframe to maximize conversion potential.</li><li>Provide regular reports on lead quality, conversion status, and call performance to the Sales Manager.</li><li>Support continuous improvement initiatives by sharing feedback on lead sources and client behavior trends.</li></ul>Qualifications:<ul><li>Previous experience in a call center, lead validation, or tele-sales role.</li><li>Strong verbal and written communication skills, with the ability to speak confidently and professionally to clients.</li><li>Customer-focused, with a courteous and empathetic approach to handling inquiries and sensitive information.</li><li>Familiarity with legal services or general understanding of legal industry processes is a strong advantage.</li><li>Organized, self-motivated, and able to work both independently and as part of a team.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li></ul>To Apply: You may send your CV via WhatsApp to 0561313996. Please do not call &mdash; doing so will result in automatic disqualification.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>CALL CENTER: 1 year (Required)</li></ul>

Sales Coordinator

Key Responsibilities:<ul><li>Validate and qualify incoming legal service leads to ensure they meet internal criteria before assigning them to Client Relationship Managers or Legal Consultants.</li><li>Conduct outbound verification and follow-up calls to confirm lead details.</li><li>Handle inbound inquiries, provide basic information about legal services offered, and redirect qualified leads appropriately.</li><li>Ensure all leads are contacted within the required timeframe to maximize conversion potential.</li><li>Provide regular reports on lead quality, conversion status, and call performance to the Sales Manager.</li><li>Support continuous improvement initiatives by sharing feedback on lead sources and client behavior trends.</li></ul>Qualifications:<ul><li>Previous experience in a Business Development. call center, lead validation, or ales role.</li><li>Strong verbal and written communication skills, with the ability to speak confidently and professionally to clients.</li><li>Customer-focused, with a courteous and empathetic approach to handling inquiries and sensitive information.</li><li>Familiarity with legal services or general understanding of legal industry processes is a strong advantage.</li><li>Organized, self-motivated, and able to work both independently and as part of a team.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li></ul>To Apply: You may send your CV via WhatsApp to 0561313996. Please do not call &mdash; doing so will result in automatic disqualification.Job Type: Full-timePay: AED4,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>How many years of Experience in Sales / Business Development do you have?</li></ul>

Sales & Business Development Manager

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