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call center rep lead

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader">Position Title
</h1></div></div></div></div></div></div></div>Call Center Rep Lead
Bell Hospital
<h2 class="jobSectionHeader">Position Summary / Career Interest:
</h2>Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail; ensures all of these transactions are documented in Call Center software; ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps.
Responsibilities and Essential Job Functions
<ul><li>Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail. Ensures all of these transactions are documented in Call Center software
</li><li>Ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps.
</li><li>Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system
</li><li>Assist Supervisor in ensuring that Call Center Representatives follow the hospital policies and procedures as well as department policies, procedures and protocols.
</li><li>Serve as a resource person for the call center representatives in the absence of the Supervisor.
</li><li>Serve as a contact person for the Clinic Managers, Clinic Schedulers and Jayhawk Clinics in the absence of the Supervisor.
</li><li>Adjust Call Center Representatives duties (if needed) in the absence of the Supervisor.
</li><li>Ensures that there is adequate phone coverage during the day and maintaining great customer service in the absence of the Supervisor
</li><li>Assists with irate callers in the absence of the Supervisor
</li><li>Assists Supervisor with daily functions of the Call Center
</li><li>Assists with distributing database work and other projects assigned to the Call Center
</li><li>Serves as a liaison between the general calling public and all University of Kansas Hospital clinical professionals and staff.
</li><li>Participates in the training and monitoring of progress of new call center representatives.
</li><li>Assist with keeping Call Center Representatives informed of physician changes, scheduling number changes, new How Heard and Transfer codes, etc.
</li><li>ADMINISTRATIVE &bull; Administer Weekly and Monthly Call Center Incentive program/contest. Work with Supervisor and Manager on planning and development of weekly/monthly contest and criteria on which to focus &bull; Assists Supervisors and Manager with panning, development and implementation of events in Call Center such as National Customer Service Week &bull; Maintain/up-date scheduling contact spreadsheet/guide for fax referral processing &bull; Maintain/update on call system department schedules as needed. &bull; Maintain/up-date medical records contact spreadsheet/guide for fax referral processing &bull; Check and document low patient satisfaction surveys in patient satisfaction survey log &bull; Assist Supervisor on follow-up on fax referral update requests from referring physician inquiries &bull; Provides administrative assistance in the maintenance of the call center&rsquo;s software and hardware. &bull; Assures that medical records and insurance referrals are e-mailed to the appropriate clinic contacts in a timely manner &bull; Assists with gathering and maintaining information for all databases &bull; Polls Reps on topics needing to be addressed and bring list of topics to Supervisor prior to weekly/monthly meetings. &bull; Assist with preparation and distribution of daily, weekly, monthly and quarterly reports regarding call volumes, referrals and other statistics
</li><li>CALL CENTER OPERATIONS &bull; Assists with maintaining and updating all departmental databases, including provider, caller, and insurance databases. &bull; Assists with the preparation and distribution of daily, weekly, monthly, quarterly, &bull; annual and ad hoc reports regarding call center volume, patient referrals, &bull; appointments, physician usage and other statistics. &bull; Assists with checking/verifying with weekly referral reports for accuracy and time guidelines for processing fax referrals &bull; Assist with logging fax referrals and working purple folders as needed &bull; Assists with gathering and inputting demographic information for internal and external physicians and staff to ensure that physician profiles are updated. Add and update physicians in the referring physician database. Add and update mid-level providers in the on-staff physician database &bull; Assists with making changes to classes, fulfillment and lead ids in Call Center software and ensuring appropriately displayed on website &bull; Performs outbound tele-services as needed. &bull; This position may include any or all of the above listed duties as well as other duties as assigned. &bull; Administer Voice Blast call reminder system on larger classes to perform class reminders to enrollees &bull; Assists with operations of the call center for The University of Kansas Hospital to establish and enhance market-driven relationships &bull; With the aid of the call center software and scheduling software, provides rapid and professional response to all physician and consumer inquiries and appointment requests. &bull; Locate appropriate physicians/services for callers and facilitates the connection of the two. Pages physicians as needed. &bull; Collects and inputs demographic information on all new callers and updates demographic information, as appropriate, on all repeat callers.
</li><li>Performs routine back-up functions for the call center to ensure constant data Integrity.
</li><li>Ensures accurate appointment scheduling according to template guidelines.
</li><li>Distributes messages appropriately to departments and primary care health centers.
</li><li>Communicates with departments and primary care health care centers for accurate and efficient scheduling.
</li><li>Distributes calls accurately and appropriately to departments and primary care health centers.
</li><li>Confirms next day appointments and updates computer to reflect confirmation.
</li><li>Completes callbacks, provides follow-up materials, prepares written correspondence, generates faxes and electronic messages with accuracy and attention to detail.
</li><li>Assists with gathering and maintaining up-to-date information hospital services and programs, including folder material, collaterals, binders, mailings, etc.
</li><li>Act as relief for Shift Supervisor, Supervisor or Manager Coverage
</li><li>Assist with Pager Programming
</li><li>Mentor new hires through mentoring program
</li><li>Manages the floor staff and acts as go to person for any questions.
</li><li>Keep Call Center staff updated with day to day changes
</li><li>Monitor Break/Lunches to ensure breaks and lunches are being taken during non peak hours.
</li><li>Report policy /procedure issues to Supervisors and/or Managers
</li><li>Manage the call que(s)
</li><li>Prepare daily, weekly and monthly reports
</li><li>Manage downtime process (s) as needed for computer, software, phone and/or paging outages.
</li><li>Act as go to person for escalated calls.
</li><li>Assist Call Center trainer with training as needed.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li><li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
</li></ul> 
Required Education and Experience
<ul><li>High School Graduate or GED.
</li><li>4 or more years of experience as a Call Center or Customer Service Representative in a fast-paced environment with leadership abilities.
</li></ul> 
Preferred Education and Experience
<ul><li>Associates Degree in communications, business or health care administration.
</li></ul> 
Knowledge Requirements
<ul><li>Exceptional verbal and written communication skills.
</li><li>Exceptional computer software skills. Ability to work with a wide variety of software needs.
</li><li>Ability to interact and communicate with a diverse population using sensitivity, tact and discretion.
</li><li>Ability to coordinate activities or tasks for diverse teams.
</li><li>Ability to foster a positive and productive work environment, with ability to lead, build teams and motivate staff.
</li><li>Ability to handle multiple projects and prioritize requests.
</li><li>Ability to plan and make a decision by using logic to identify key facts, explore alternatives and propose quality solutions.
</li></ul><h2 class="jobSectionHeader">Time Type:
</h2>Full time
<h2 class="jobSectionHeader">Job Requisition ID:
</h2>R-51417
<h3 class="jobSectionHeader">Important information for you to know as you apply:
</h3><ul><li>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity &amp; Inclusion .
</li><li>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</li><li>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</li></ul><h2 class="jobSectionHeader">Need help finding the right job?
</h2>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</div>

Call Center Rep Lead

La Petite Academy

<div>Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:<ul><li>
You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.</li><li>
You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.</li><li>
You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.</li><li>
You want recognition. We provide a positive, fun workplace where employees are appreciated.</li></ul>
<div>
This is more than just a daycare job. It&rsquo;s a journey, where you learn, grow, thrive&mdash;and play&mdash;every day. Being a teacher at a child care center is something special. We&rsquo;re hiring and we want difference makers who will inspire children to become lifelong learners.
As a Lead Teacher, you&rsquo;ll:
<ul><li>Create! Develop fun, interactive learning experiences while mentoring fellow Teachers.</li>
<li>Care! Promote the social, physical, and intellectual growth of the preschool children in your class.</li>
<li>Call the shots! Take the lead on classroom management and curriculum implementation, plus be an expert on all licensing guidelines and company standards.</li>
<li>Communicate! Build sincere relationships with enrolled and prospective families to promote achievement for the child and to support your center&rsquo;s success.</li>
</ul>We want energetic, dependable, passionate individuals who are at least 18 and have:
<ul><li>Experience leading a classroom and creating educational lesson plans.</li>
<li>The ability to meet state requirements for education and our childcare center requirements.</li>
<li>The ability to work indoors or outdoors and engage in physical activity with children.</li>
</ul></div><div></div>Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.</div>

Lead Teacher

House Buyers of America, Inc.

<div>
 Inside Acquisitions Specialist/ Lead Manager
 
 
 The Lead Manager- Real Estate Investing is responsible for converting incoming prospects into leads. This is a high-volume pre-sales role requiring consistent follow-up with new leads.
 
 
 What you will do:
 
 
 <ul>
 <li>
 Answer inbound inquiries and prospect calls from web chat and call centers
 </li>
 <li>
 Aggressive follow up on "after-hours" or missed calls
 </li>
 <li>
 Utilize multiple methods of contact (text messaging, e-mails, phone calls) to reach prospective sellers
 </li>
 <li>
 Set appointments for Real Estate Consultants to continue the sales process
 </li>
 <li>
 Audit leads to ensure they're followed up on appropriately
 </li>
 <li>
 Assign leads that aren't auto assigned to Real Estate Consultants
 </li>
 <li>
 Follow up on aged leads
 </li>
 <li>
 Provide general sales support
 
 
 </li>
 </ul>
 About You:
 
 
 <ul>
 <li>
 You have 2+ years of experience working in a high volume inbound/outbound call environment
 </li>
 <li>
 You have followed up on leads to begin the lead qualification process
 </li>
 <li>
 You have experience working with consumers/homeowners (preferred)
 </li>
 <li>
 You have experience in real estate (preferred)
 </li>
 <li>
 You have a Bachelor's Degree (preferred)
 </li>
 <li>
 You have experience in real estate (preferred)
 
 
 </li>
 </ul>
 Why we are a great place to work:
 
 
 <ul>
 <li>
 Our company is FULLY REMOTE
 </li>
 <li>
 Our awesome company culture includes: competitive pay great benefits, great people, casual dress, team events, work hard/ play hard environment
 </li>
 <li>
 2025 Revenue is up 60% year over year compared to 2024
 </li>
 <li>
 2025 Ratified acquisitions are up 70% year over year compared to 2024
 </li>
 <li>
 Q4 2025 sales are up 100% compared to Q3 2025
 </li>
 <li>
 Q4 2025 revenue is up 152% compared to Q4 2025
 </li>
 <li>
 Q4 Ratified acquisitions are up 64% compared to Q4 2025
 </li>
 <li>
 We are continuing our nationwide expansion, now operating in 44 states plus Washington, DC.
 
 
 </li>
 </ul>
 
 House Buyers of America
 
 is a leading national home-buying company helping homeowners sell with confidence through a
 
 simple, transparent, and hassle-free process
 
 . Founded in 2001 and operating in
 
 44 states
 
 , the company blends decades of real estate expertise with
 
 technology-driven operations
 
 to deliver
 
 speed, certainty, and consistent outcomes
 
 . House Buyers of America has been recognized for its industry impact, including
 
 Ernst &amp; Young Entrepreneur of the Year
 
 and inclusion on the
 
 Inc. 5000
 
 list of America's fastest-growing companies.
 
 
 House Buyers is an equal opportunity employer and does not discriminate by sex, creed, race, or by age. www.HouseBuyersOfAmerica.com
 
 
 Total Compensation Range: $60,000-$95,000 per year (inclusive of base salary and bonus)
</div>

Lead Manager- Real Estate Investing

ABC Legal Services

<div>About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. &quot;Bigger picture&quot; communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in Kansas.

Key Responsibilities:
<ul>
<li>Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.</li>
<li>Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.</li>
<li>Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.</li>
<li>Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts &amp; customers.</li>
<li>Relay relevant, updated information from Courts to our process servers and customers as appropriate.</li>
<li>Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.</li>
<li>Navigate &amp; understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma / GED required.</li>
<li>Legal experience preferred.</li>
<li>Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.</li>
<li>Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.</li>
<li>Document manipulation experience (PDFs).</li>
<li>Ability to perform repetitive data-entry tasks with accuracy.</li>
<li>Ability to read, write and speak English</li>
<li>Quick learner and willing to learn and grow.</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k) with company matching</li>
<li>Paid time off</li>
<li>7 Paid company holidays</li>
<li>4 Floating holidays per-year</li>
<li>Life Insurance and AD&amp;D Insurance</li>
<li>Long Term Disability</li>
<li>Health Care Reimbursement Flexible Spending Account</li>
<li>Dependent Care Flexible Spending Account</li>
<li>EAP (Employee Assistance Program)</li>
<li>Pet Insurance</li></ul> 


Pay Range: $15.00 - $15.00 per hour

Schedule: Full-time, Monday through Friday</div>

Court Support Specialist

All About Doors and Windows

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring client satisfaction. This role involves interacting with customers via phone, email, and chat to address inquiries, resolve issues, and promote our products and services. A strong emphasis on communication skills and a customer-centric approach are essential for success in this position.Responsibilities<ul><li>Respond promptly to customer inquiries through various channels including phone, email, and chat.</li><li>Provide accurate information regarding products, services, and policies to enhance customer experience.</li><li>Assist customers with order processing, returns, and exchanges while ensuring a smooth transaction process.</li><li>Maintain detailed records of customer interactions and transactions in the database.</li><li>Conduct outbound calls to follow up on customer inquiries or promote new products and services.</li><li>Collaborate with team members to resolve complex issues and provide effective solutions.</li><li>Utilize Microsoft Office applications for data entry and documentation purposes.</li><li>Uphold high standards of phone etiquette while communicating with customers.</li></ul>Skills<ul><li>Strong communication skills in English; multilingual or bilingual abilities are a plus.</li><li>Proven experience in customer service or client services roles, preferably in a call center environment.</li><li>Proficient in data entry with excellent typing speed and accuracy.</li><li>Familiarity with sales techniques to effectively promote products during customer interactions.</li><li>Solid computer skills with the ability to navigate various software applications efficiently.</li><li>Analytical skills to assess customer needs and provide tailored solutions.</li><li>Experience in cash handling is beneficial but not mandatory. Join our team as a Customer Service Representative where you will play a crucial role in enhancing our customers' experiences through your dedication and expertise!</li></ul>Job Type: Full-timePay: $20.00 - $25.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 3 years (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Customer Service Representative

Research Medical Center

<div><h5 class="jobSectionHeader">Introduction</h5>
Are you looking for a place to deliver excellent care patients deserve? At Research Medical Center we support our colleagues in their positions. Join our Team as a Charge Nurse in Neuro PCU and access programs to assist with every stage of your career.<h5 class="jobSectionHeader">
Benefits</h5>
Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.<h5 class="jobSectionHeader"> 
The Neuro Progressive Care unit offers comprehensive, advanced care and treatment to minimize the effects of stroke, helping patients recover their health and functioning, and make the most of their capabilities so patients can get back to their lives! Designated by The Joint Commission as a Comprehensive Stroke Center and by the State of Missouri as a Level 1 Time Critical Diagnosis Center of Excellence, Research Medical Center&rsquo;s Stroke Center treats more than 1,200 stroke patients each year from the Kansas City area and surrounding regions.#1 stroke center in Missouri 2 two years in row. Recognized by the American Heart Association and American Stroke Association for Gold Plus stroke standards.
About this unit:<ul><li>
Excellent Teamwork that promotes quality of care, patient safety, and patient satisfaction</li><li>
Continuing Education offerings for certifications to advance career growth opportunities</li><li>
16 bed unit focused on Comprehensive stroke and seizure patients</li><li>
Unit based councils that promote peer involvement and the opportunity to improve patient care based on best practice standards</li><li>
Opportunity to work closely with the stroke team and Neurology team</li></ul>
Job Summary and Qualifications</h5>
The Clinical Nurse Coordinator (CNC) delivers high quality, patient-centered care and coordinates all functions in the unit. In partnership with the management team, the CNC monitors and evaluates nursing care in accordance with established policies. The CNC serves as a resource for staff and supports an unparalleled patient experience.
What you will do in this role:
<ul><li>Partner with a multidisciplinary team to coordinate, evaluate, customize, and deliver high quality, patient-centered care.</li><li>
Assist with admission and discharge processes.</li><li>
Partner with subject matter experts and leadership team to support improved outcomes and service.</li><li>
Provide coaching, feedback, and training to improve performance and engagement.</li><li>
Assist with staff scheduling assignments and patient rounding</li><li>
Manages a patient care assignment as indicated by patient care needs</li><li>
Opportunity to mentor, lead and guide new nurses</li></ul><h6 class="jobSectionHeader">
What qualifications you will need:</h6><ul><li>
Advanced Cardiac Life Spt must be obtained within 30 days of employment start date</li><li>
Basic Cardiac Life Support must be obtained within 30 days of employment start date</li><li>
(RN) Registered Nurse</li><li>
Registered Nurse Diploma</li></ul>
Research Medical Center is a 585+ bed hospital. Our hospital offers an array of medical and health clinic services. This includes women's services offering obstetrics and fertility, an emergency room, and a trauma center. We offer a Stroke Center, a walk-in clinic, and orthopedics across three Kansas City locations. Our specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. We are one of 10 HCA Midwest Health hospitals in Kansas City and surrounding areas
Research Psychiatric Center is a 95+ bed facility. We offer acute inpatient, day treatment, and community-based outpatient behavioral healthcare. We treat adolescents, adults, and senior adults for emotional disorders, mental illness, and substance abuse. Our professional staff includes psychiatrists, psychologists, social workers, and licensed professional counselors. We are committed to delivering our patients skilled compassionate care regardless of age or circumstance.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If growth and continued learning is important to you, we encourage you to apply for our Clinical Nurse Coordinator Neuro PCU opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Clinical Nurse Coordinator RN Neuro PCU

University of Kansas Medical Center

<div><div>Clinical Research Coordinator - Internal Medicine (Nephrology)</div> 

Department: 
SOM KC Internal Medicine - Nephrology and Hypertension 
- 
Medicine - Nephrology and Hypertension 
 
Position Title: 
Clinical Research Coordinator - Internal Medicine (Nephrology) 
 
Job Family Group:
 
Professional Staff 
 
Job Description Summary: 
The Clinical Research Coordinator in the Department of Internal Medicine, Division of Nephrology works collaboratively with multidisciplinary teams, research, and hospital staff to recruit, screen, educate, and assist in the kidney transplant clinical research studies. This position oversees assigned studies, managing complex activities related to the collection, documentation, and analysis of clinical research data. Additionally, the Clinical Research Coordinator monitors participant progress, documents and reports adverse events, and participates in periodic quality assurance audits of study protocols. 
 
Job Description: 
 
Job Duties Outlined 
<ul><li>
Recruit and educate potential patients for and evaluate potential patient eligibility for clinical trials under the direction of the principal investigator. 
</li><li>
Maintain source documents and submit case report forms (CRFs) as required for clinical trials.
 
</li><li>Recognize and report adverse events/serious adverse events to the Principal Investigator, FDA, and sponsors. 
</li><li>
Perform study procedures, as outlined in the protocol and within state and institutional scope of practice. 
</li><li>
Assist clinical staff with phlebotomy and sample collection, processing, handling, and shipping as outlined in the protocol and within institutional/KUMC policy. 
</li><li>
Ensure adequate study supplies are being maintained. Track study expenditures and submit reimbursement requests for study equipment, supplies and study participants. 
</li><li>
Prepare documentation and participate in study monitoring visits, reviews and audits. Provide written and verbal reports to Principal Investigator and Project Manager. 
</li><li>
Participate in quality assurance activities by reviewing clinical data in medical record charts, assessing pharmacy compliance with protocol criteria and reviewing study documentation to ensure compliance with GCP guidelines and FDA CFR.
 
</li><li>Work with the Research Institute and Human Research Protection Program and have a working knowledge of KUMC policies and procedures.</li></ul> 
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice. 
 
Work Environment: This position may occasionally require work outside of regular 8a-5p business hours. Coordinators will take a rotating call schedule for coverage. 
 
Required Experience 
 
Work Experience: 
<ul><li>
4 years of relevant work experience. Education may be substituted for experience on a year for year basis.
 
</li><li>Experience with regulations governing clinical research (CFR, GCP, HIPAA). 
</li><li>
Experience with statutes and guidelines relevant to regulatory affairs in clinical research. 
</li><li>
Experience with study budgets, contracts and grant applications.</li></ul> 

Preferred Experience 
 
Education: Bachelor's degree in relevant field. 
 
Certification: Research certification preferred such as: 
<ul><li>
Certified Clinical Research Coordinator (CCRC) 
</li><li>
Certified Clinical Research Professional (CCRP)</li></ul> 

Skills 
<ul><li>
Organization 
</li><li>
Communication 
</li><li>
Problem-solving 
</li><li>
Time-management skills</li></ul> 

Required Documents 
<ul><li>
Resume/CV 
</li><li>
Cover Letter</li></ul> 

Comprehensive Benefits Package: 
 
Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html 
 
Employee Type:
 
Regular 
 
Time Type:
 
Full time 
 
Rate Type:
 
Salary 
 
Compensation Statement: 
 
The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.
 
 
Pay Range: 
$60,800.00 - $91,200.00 
Minimum 
$60,800.00 
Midpoint 
$76,000.00 
Maximum 
$91,200.00 
 
Application Instructions: 
To learn more and apply online, please visit https://kumc.wd5.myworkdayjobs.com/en-US/kumc-jobs/job/Kansas-City-Metro-Area/Clinical-Research-Coordinator-Internal-Medicine-Nephrology-_JR009666-1 or go to https://careers.kumc.edu/ and search for position number JR009666. 
 
Applications must be submitted directly through the KU Medical Center website to be considered for this position. Any applications submitted via email or this website will NOT be reviewed or considered. 
 
About KU Medical Center: 
The University of Kansas Medical Centers mission is to educate exceptional health care professionals through a full range of undergraduate, graduate, professional, postdoctoral and continuing education programs in the schools of Medicine, Nursing and Health Professions. KU Medical Center also advances the health sciences through world-class research programs; provides compassionate and state-of-the-art patient care in an academic medical center environment; and works with communities in every Kansas county to improve the health of Kansans. Learn more at www.kumc.edu. 
 
Benefits: 
KUMC offers a range of great benefits that support employees and eligible family members. Our health insurance benefits begin on hire date and KUMC offers other exciting benefits such as paid parental leave, generous employer retirement contributions and other resources to improve health and well-being. For more information, please visit https://www.kumc.edu/human-resources/benefits.html 
 
Equal Employment Opportunity Statement 
 
The University of Kansas Medical Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ethnicity, ancestry, age, protected veteran or disability status, marital status, parental status, or genetic information. http://policy.ku.edu/IOA/nondiscrimination 
 
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Clinical Research Coordinator - Internal Medicine (Nephrology)

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