customer service representative Jobs in Rawalpindi

customer service representative

customer sales representative Jobs in Rawalpindi

customer sales representative

sales manager

call center customer service representative (csr) Jobs in Rawalpindi

call center customer service representative (csr)

csr - customer service representative Jobs in Rawalpindi

csr - customer service representative

call center supervisor

Prime BPO

We are looking for a Team Leader with Excellent managerial skills along with sales experience in the ACA campaign and At Least 3 Years of experience in Call center industryAs a Team Lead:<ul><li>At Least 2 Years of experience in call center as a Team Lead</li><li>Strong Leadership Qualities</li><li>Strong English Communication Skills</li><li>Able to Work in the Night Shift</li></ul>Job Type: Full-timePay: From Rs70,000.00 per monthWork Location: In person

TEAM LEAD

AKY Services Pvt. Ltd

Leads Expert is Hiring!Position: QC Executive &ndash; Call Center Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the Role: We are looking for a detail-oriented and proactive QC (Quality Control) Executive to join our team at Leads Expert. The QC Executive will be responsible for monitoring calls, evaluating agent performance, and ensuring that company standards for quality and compliance are consistently met.Key Responsibilities:<ul><li>Listen to and evaluate recorded/live calls to measure performance.</li><li>Ensure agents are following scripts, compliance rules, and quality guidelines.</li><li>Provide timely and constructive feedback to agents and team leaders.</li><li>Document errors, compliance issues, and improvement areas.</li><li>Prepare daily/weekly quality reports for management.</li><li>Suggest strategies to improve overall call quality and customer satisfaction.</li><li>Collaborate with trainers and supervisors to bridge performance gaps.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or relevant experience.</li><li>Previous experience as a QC Executive / Call Quality Analyst in a call center.</li><li>Strong English listening and comprehension skills.</li><li>Excellent attention to detail and analytical ability.</li><li>Ability to provide feedback in a professional and motivating manner.</li><li>Knowledge of call center processes and compliance standards.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth and learning opportunities.</li><li>A collaborative and professional work environment.</li><li>The chance to ensure high-quality service delivery at Leads Expert.</li></ul>How to Apply: HR Contact: 0333 9739861 Office: Leads Expert, 2nd Floor, Nadra Building, Rehmanabad, Murree Road, RawalpindiAt Leads Expert, quality is at the heart of what we do. Join our team and make an impact by ensuring the highest standards in customer interactions.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Call Center QC Executive

Job Title: Call Center Verifier &ndash; Night ShiftSalary: Starting from PKR 60,000/-About the RoleMB Technology Pvt. Ltd. is looking for confident and enthusiastic individuals to join our growing team as Call Center Verifiers. In this role, you will be responsible for making outbound verification calls, assisting clients with inquiries, and ensuring a smooth and professional customer experience. If you have strong communication skills and want to build a career in customer service and sales, this is a great opportunity for you.Key Responsibilities<ul><li>Make outbound calls to verify customer details and information.</li><li>Listen actively, understand customer needs, and provide accurate responses.</li><li>Record all interactions clearly and accurately in the system.</li><li>Recommend or upsell products/services when suitable.</li><li>Deliver excellent service with professionalism and a positive attitude.</li></ul>Qualifications<ul><li>Minimum 1 year of experience in a call center or similar environment.</li><li>Education: At least High School Diploma (or equivalent).</li><li>Age: 18 years or above.</li><li>Strong verbal and written communication skills.</li><li>Excellent listening, problem-solving, and interpersonal skills.</li><li>Basic computer knowledge and data entry skills.</li><li>Friendly, confident, and professional personality.</li></ul>What We Offer<ul><li>Attractive base salary with performance-based incentives.</li><li>Paid training to help you succeed in your role.</li><li>Clear career growth and promotion pathways.</li><li>Supportive, fast-paced, and engaging work environment.</li></ul>How to ApplyInterested candidates can contact HR at 0333-9739861.MB Technology Pvt. Ltd. is an equal opportunity employer and values diversity in the workplace.Job Type: Full-timePay: Rs60,000.00 - Rs200,000.00 per monthWork Location: In person

Call Center Verifier – Night Shift

Lambda Institute

Job Title: Call Center Agent (Sales Focused)Company: Lambda LogisticsSalary: 40,000/PKR - 100,000/PKR MonthlyLocation: On-siteTiming: 5PM - 2AMJob Description:We are seeking a motivated and customer-oriented Call Center Agent with a sales focus to join our team. In this role, you will handle incoming calls, assist customers with inquiries.Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries</li><li>Promote and upsell services to meet sales targets</li><li>Resolve customer complaints and issues in a timely manner</li><li>Maintain detailed records of customer interactions</li></ul>Qualifications:<ul><li>Strong communication and interpersonal skills</li><li>Proven sales experience or ability to meet sales goals</li><li>Ability to work in a fast paced environment</li><li>Proficient in basic computer applications</li></ul>Benefits:<ul><li>Competitive salary with commission opportunities</li><li>Flexible scheduling</li><li>Opportunities for advancement</li></ul>Apply Directly on indeed or send you CV on talhaimi20@gmail.com or Whatsapp 03180840163Job Type: Full-timePay: Rs30,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi Adyala Road: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR) DISPATCH CENTER

Call Center Customer Sales Representative (CSR) &ndash; Night ShiftSalary: Starting from PKR 30,000/-About the RoleLeads Expert BPO is seeking enthusiastic and career-driven individuals to join our team as Customer Sales Representatives (CSR). In this role, you will be the first point of contact for our clients, making outbound calls, addressing their concerns, and offering effective solutions. It&rsquo;s an excellent opportunity for freshers who are eager to build a career in customer service and sales.Key Responsibilities<ul><li>Conduct outbound calls to promote our products and services.</li><li>Understand customer needs and provide accurate, timely information.</li><li>Resolve customer queries and maintain detailed records in the system.</li><li>Recommend or upsell products/services when appropriate.</li><li>Maintain professionalism and a positive attitude while building strong client relationships.</li></ul>Qualifications<ul><li>Minimum education: High School diploma or equivalent.</li><li>Age: 18 years or above.</li><li>Excellent verbal and written communication skills.</li><li>Strong listening and problem-solving abilities.</li><li>Positive mindset with a passion for customer service.</li><li>Quick learner, adaptable to new tools and processes.</li><li>Basic computer literacy and data entry skills.</li></ul>What We Offer<ul><li>Competitive salary and benefits.</li><li>Comprehensive paid training.</li><li>Clear career growth and development opportunities.</li><li>Supportive and dynamic work environment.</li></ul>How to ApplyContact HR: 0333 9739861At Leads Expert BPO, we are proud to be an equal opportunity employer. We celebrate diversity and encourage individuals from all backgrounds to apply.Job Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Customer Sales Representative (CSR) – Night Shift

WEBDOC Medical Complex Kahuta

Customer Service Representative (CSR)Position Title: Customer Service Representative (CSR)Department: Customer Support / Call CenterReporting To: Team Lead / SupervisorShift Timing: 9:00 AM to 5:00 PM OR 1:00 PM to 9:00 PMGeneral Duties:<ul><li>Inbound Calls Handling</li></ul>Attend incoming calls from telecom numbers and provide accurate information.Respond to customer queries promptly and professionally.Guide customers regarding available services, packages, and benefits.<ul><li>Insurance Services</li></ul>Provide information to customers regarding insurance products and services.Handle queries related to claims, policy details, and coverage.Record customer interest and forward leads to the concerned department if required.<ul><li>Customer Assistance</li></ul>Listen actively to customer concerns and resolve issues effectively.Maintain politeness and professionalism during all interactions.Escalate unresolved issues to the supervisor/manager.<ul><li>Call Documentation</li></ul>Log all customer interactions in the system (CRM/Database).Ensure correct categorization of calls (service inquiry, insurance inquiry, complaint, etc.).Maintain daily call records and report to the team lead.<ul><li>Service Quality</li></ul>Follow company protocols, scripts, and compliance guidelines.Ensure timely response within defined service levels.Maintain high-quality customer interaction standards.<ul><li>Team Support</li></ul>Coordinate with fellow CSRs and team leads for smooth operations.Participate in training sessions to stay updated on services and policies.Provide feedback for improving customer service processes.&#9989; Key Skills Required:Excellent communication skills (verbal &amp; listening).Patience, empathy, and problem-solving ability.Basic knowledge of telecom and insurance products.Ability to work under pressure and handle high call volume.Job Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timeApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Call Centre Representative

Comtanix

Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 6 PM - 3 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of &lsquo;&rsquo;Customer Support Representative&rsquo;&rsquo; with great verbal and written communication skills.Responsibilities Include:<ul><li>Interact with prospective customers across the USA via outbound phone calls, and emails to grow and maintain existing business.</li><li>Pro-actively hunt for new opportunities within the assigned territories/accounts</li><li>Maintain a well-developed pipeline of prospects</li><li>Develop strong, ongoing relationships with prospects and customers</li><li>Regularly connect with the customers and the suppliers via phone/email for profitable relations</li><li>Work with the technology partners on price quotations as per the customer requisitions</li><li>Track all sales activities in the CRM system and keep current by updating account information regularly</li><li>Achieve quarterly sales target</li><li>Weekly reporting to the Sales manager and supervisor.</li></ul>SkillsMS Office, Fluent in English, Knowledge Of CRM System, Writing Skills, B2B Business Development,OutlookQualificationBachelor&rsquo;s RequiredSalaryMarket CompetitiveJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer support Officer

Explore 90+ Call center supervisor in Rawalpindi this September. Find roles across top companies and apply now to boost your career.