customer service representative Jobs in Islamabad

customer service representative

customer care representative Jobs in Islamabad

customer care representative

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service support engineer

technical support officer - oss Jobs in Islamabad

technical support officer - oss

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call center support

ASK Development

Position: Customer Care Representative Timings: 1:00 PM to 9:00 PM (Rotational Shifts) Job Responsibilities:<ul><li>Handle incoming calls as part of the Frontline HR Helpline Desk.</li><li>Address and resolve employee queries from all over Pakistan.</li><li>Maintain a professional and courteous communication tone in both Urdu and English.</li><li>Ensure accurate logging, tracking, and follow-up of employee concerns.</li><li>Provide timely support and escalate cases when required.</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support is mandatory.</li><li>Strong communication skills in English and Urdu.</li><li>Ability to multitask, remain calm under pressure, and deliver quality service.</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer care : 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Call center support

HR Helpline

HRPSP - Your Strategic HR Partner

Hiring: Customer Care RepresentativeSalary: 65,000 PKR Location: Islamabad Timings: 1:00 PM to 9:00 PM (Rotational Shifts)Position: Customer Care RepresentativeWe are looking for a professional, confident, and customer-focused individual to join our team as a Customer Care Representative. If you have experience in customer service or HR operations, this is a great opportunity to grow your career!Key Responsibilities:<ul><li>Handle inbound calls as part of the Frontline HR Helpline Desk.</li><li>Respond to and resolve employee queries from across Pakistan.</li><li>Maintain a polite, professional, and empathetic communication tone in Urdu and English.</li><li>Log and track employee concerns with accuracy.</li><li>Provide timely support and escalate cases when necessary.</li></ul>Requirements:<ul><li>Mandatory experience in Customer Service, HR Operations, or Call Center Support.</li><li>Strong communication skills in English &amp; Urdu.</li><li>Ability to multitask, stay calm under pressure, and deliver quality service.</li></ul>Job Type: Full-timePay: Rs65,000.00 per monthWork Location: In person

Customer Care Representative

Rehman Studies (Pvt) Ltd

Job Summary:We are looking for professional, motivated, and customer-focused Call Center Agents to join our fast-paced travel agency. You will assist customers with visa guidance, ticketing services, travel-related inquiries, and ensure a smooth and professional experience from start to finish.Key Responsibilities:<ul><li>Handle customer calls, emails, and messages for visa and ticketing services.</li><li>Assist with flight options, fare details, bookings, rebookings, and cancellations.</li><li>Guide customers on visa requirements and documentation.</li><li>Maintain accurate records for bookings and visa files.</li><li>Stay updated on airline policies, visa updates, and travel regulations.</li><li>Resolve customer issues professionally.</li><li>Coordinate with internal teams for smooth service delivery.</li><li>Promote travel deals and services to meet sales targets.</li><li>Follow up on bookings and ensure timely document processing.</li></ul>Requirements<ul><li>Excellent English communication skills (professional level).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Previous experience in a travel agency (Visa, Ticketing, STA, Immigration, Umrah) is preferred.</li><li>Strong multitasking, organizational, and problem-solving skills.</li><li>Ability to work both independently and within a team environment.</li><li>Strong persuasion and negotiation skills to meet sales goals.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Visa & Ticketing

Job Overview: We are hiring enthusiastic and customer-focused Call Center Agents to join our Student Consultancy Department. In this role, you will guide students through international study options, provide accurate information regarding admissions and visa processes, handle inquiries, and ensure a smooth and supportive experience for every student.Key Responsibilities:<ul><li>Handle incoming calls, messages, and emails from students and parents.</li><li>Provide guidance on study programs, admissions, documents, and universities.</li><li>Assist with appointment bookings and consultancy processes.</li><li>Conduct follow-ups to ensure timely updates and deadlines are met.</li><li>Maintain accurate student records and documentation.</li><li>Address concerns professionally and provide solutions.</li><li>Coordinate with consultants and visa teams for smooth service.</li><li>Promote consultancy services to achieve enrollment targets.</li><li>Stay updated on admission rules, visa requirements, and education trends.</li></ul>Who We&rsquo;re Looking For<ul><li>Strong verbal communication skills in English (professional proficiency required).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Prior experience minimum 3 years in travel, visa, or student consultancy will be an advantage.</li><li>Organized, focused, and able to multitask in a fast-paced environment.</li><li>Strong problem-solving and customer-handling skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent negotiation and persuasion abilities to meet consultancy targets.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Student Consultancy

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Canvas Digitals

About the Role:Sybrid is looking for a highly organized and performance-driven Assistant Manager &ndash; Operations to oversee daily call center activities, ensure the achievement of sales and service targets, and maintain strong client relationships. The ideal candidate will possess strong leadership capabilities, a strategic mindset, and the ability to manage teams effectively while driving operational excellence.Key Responsibilities: Operational Management<ul><li>Oversee daily operations to ensure achievement of Sales, Service, and KPI targets.</li><li>Monitor call center performance metrics including QA scores, attendance, adherence, and productivity.</li><li>Coordinate with internal support departments to ensure smooth operational alignment.</li></ul>Team Leadership &amp; Development<ul><li>Supervise Team Leaders and their respective teams, providing continuous coaching and mentoring.</li><li>Conduct regular performance evaluations and implement improvement plans where required.</li><li>Motivate and guide teams to maintain a positive, productive, and disciplined work environment.</li><li>Ensure adherence to company policies, standards, and operational guidelines.</li></ul>Client &amp; Stakeholder Management<ul><li>Maintain strong communication with clients regarding daily performance updates, escalations, and operational insights.</li><li>Participate in client calls, business reviews, and meetings to ensure alignment with expectations.</li><li>Ensure client deliverables are met and consistently exceeded.</li></ul>Quality &amp; Process Improvement<ul><li>Implement and uphold quality standards while driving continuous improvement initiatives.</li><li>Collaborate with QA and Training teams to address performance gaps and improve service levels.</li><li>Identify process inefficiencies and recommend data-driven improvement strategies.</li></ul>Reporting &amp; Analysis<ul><li>Prepare and present daily, weekly, and monthly operational reports for management and clients.</li><li>Analyze performance data to identify trends, root causes, and corrective actions.</li><li>Ensure compliance with company policies, SOPs, and regulatory requirements.</li></ul>Escalation &amp; Issue Handling<ul><li>Manage escalations promptly and effectively while following defined escalation protocols.</li><li>Resolve operational challenges to ensure workflow continuity and client satisfaction.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li><li>Proven experience in a Team Leader or Supervisory role within a call center/BPO is required (Assistant Manager experience is a plus).</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Ability to analyze data, manage teams, and perform effectively under pressure.</li><li>Excellent client handling and stakeholder management skills.</li></ul>Job Type: Full-timeExperience:<ul><li>Team lead in a Call Center/BPO: 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Operations

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