technical support officer - oss Jobs in Islamabad

technical support officer - oss

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technical support officer oss

Inbox Business Technologies

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
 </li>
 <li>
 Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
 </li>
 <li>
 Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
 </li>
 <li>
 Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
 </li>
 <li>
 Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
 </li>
 <li>
 Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
 </li>
 <li>
 Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in BCS, BS IT, BSC
 </li>
 <li>
 1-2 years of experience in an IT service desk or hardware support role
 </li>
 <li>
 Strong understanding of ITIL processes (Incident, Problem, and Change Management)
 </li>
 <li>
 Hands-on experience with ticketing tools and remote troubleshooting
 </li>
 <li>
 Familiarity with OSS/BSS systems used in telecom environments.
 </li>
 <li>
 Strong organizational and coordination skills
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
</div>

Technical Support Officer - OSS

<div>Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.</li>
<li>Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).</li>
<li>Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.</li>
<li>Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.</li>
<li>Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
</li><li>Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.</li>
<li>Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
</li></ul>Requirements<ul>
<li>
Bachelor's degree in BCS, BS IT, BSC</li>
<li>1-2 years of experience in an IT service desk or hardware support role</li>
<li>Strong understanding of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Hands-on experience with ticketing tools and remote troubleshooting.</li>
<li>Familiarity with OSS/BSS systems used in telecom environments.
</li><li>Strong organizational and coordination skills.</li>
<li>Excellent verbal and written communication.</li></ul></div>

DAVIS PHARMACEUTICALS PVT LTD

IT Officer &ndash; Islamabad Head Office (Male Only)Location: Islamabad (Head Office) Job Type: Full-TimeWe are looking for a skilled and proactive IT Officer to join our Head Office team in Islamabad. The ideal candidate must have strong hands-on expertise in IT hardware, software, networking, troubleshooting, and CCTV operations. This role requires an individual who can independently handle day-to-day IT operations and provide technical support across the organization.Key Responsibilities:<ul><li>Install, configure, and troubleshoot computer systems, laptops, and network devices.</li><li>Provide timely technical support to all users regarding software, hardware, and network issues.</li><li>Maintain and monitor LAN/WAN networks, Internet connectivity, and server-related tasks (basic level).</li><li>Ensure smooth functioning and maintenance of CCTV systems, DVR/NVR operations, and camera troubleshooting.</li><li>Manage routine IT documentation, asset records, and system updates.</li><li>Oversee installation and configuration of printers, biometric devices, and other IT equipment.</li><li>Coordinate with vendors for IT-related purchases, repairs, and maintenance.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT/Computer Science or relevant field.</li><li>Minimum 3-4 years of proven experience in hardware, software, and network troubleshooting.</li><li>Strong knowledge of CCTV systems and technical maintenance.</li><li>Ability to work under pressure and provide prompt IT support.</li><li>Excellent problem-solving attitude with strong coordination skills.</li><li>Male candidates only (as per operational requirement).</li><li>Must be based in Islamabad or willing to relocate.</li></ul>How to Apply:Interested candidates may send their updated CV to +92 335 5131356 with the subject line: &ldquo;IT Officer &ndash; Islamabad Head Office.&rdquo;Job Type: Full-timePay: Rs75,000.00 - Rs90,000.00 per monthWork Location: In person

IT Officer -- Islamabad Head Office

Butt Paints Industries Lahore

IT Incharge Officer &ndash; (Full-Time, On-site, Hybrid)Location: Islamabad / Project Centers Lahore and Okara Job Type: Full-Time Gender Requirement: MaleAbout the RoleWe are looking for a dedicated and proactive IT Incharge Officer who will be responsible for managing all IT-related functions across SUNBEAMS, including oversight of NAVTTC courses and coordination with all training centers. The ideal candidate must be well-organized, technically strong, and capable of independently handling operational requirements.Key Responsibilities<ul><li>Manage and oversee all IT operations across SUNBEAMS centers.</li><li>Act as the Point of Contact (POC) with NAVTTC for all technical and portal-related matters.</li><li>Keep the NAVTTC portal updated with accurate and timely information.</li><li>Ensure smooth functioning of NAVTTC courses in all centers, including troubleshooting and support.</li><li>Provide IT assistance for SUNBEAMS operations as required.</li><li>Maintain and monitor systems, networks, hardware, and software at all centers.</li><li>Coordinate with internal teams to fulfill IT requirements and ensure compliance.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>Proven experience in IT support, systems management, or similar roles.</li><li>Strong understanding of networks, hardware troubleshooting, and online portals.</li><li>Experience with NAVTTC systems/courses is an added advantage.</li><li>Excellent communication and coordination skills.</li><li>Ability to travel to different centers when needed.</li><li>Must be male as per project requirement.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional work environment</li><li>Opportunity to work on impactful education-sector projects</li><li>Growth and learning opportunities</li></ul>Job Types: Full-time, Part-timeExpected hours: 48 per weekWork Location: In person

IT Incharge Officer

FANAAN

Job Title: Technical Officer ATCDDepartment: All Colour Tinting Department Location: Based on Islamabad Reports To: Assistant Manager / Manager &ndash; All Color Tinting DepartmentKey Responsibilities:<ul><li>To provide services regarding tinting machines</li><li>Address technical queries in the area of laboratory equipment, services and programs.</li><li>Keep maintenance and record of machines.</li><li>Responsible for the installation of new equipment and machines</li><li>Conduct frequent visits to country offices to provide technical assistance/guidance</li><li>Prepare and/or oversee the preparation of reports, lessons learned documents and best practice materials related to laboratory equipment, services, and programs.</li></ul>Education &amp; Experience&middot; Qualification: DAE Electrical&middot; Experience: 1&ndash;2 yearsJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Technical Officer ATCD

AlHaadi Mobilya (SMC-PVT) Ltd

Position: Business Development OfficerLocation: Enza Home, IslamabadDepartment: Business Development / SalesEmployment Type: Full-TimeAbout Enza HomeEnza Home is an international furniture and lifestyle brand known for modern design, exceptional craftsmanship, and a superior customer experience. At our Islamabad showroom, we aim to expand our market presence through strategic partnerships, sales growth, and high-quality service.Role OverviewThe Business Development Officer will be responsible for generating new business opportunities, strengthening customer relationships, increasing showroom footfall, and contributing to revenue growth. This role requires strong communication skills, market awareness, strategic thinking, and a passion for the furniture and lifestyle industry.Key ResponsibilitiesBusiness Growth &amp; Sales Development<ul><li>Identify new business opportunities, potential clients, and market segments.</li><li>Develop strategies to drive showroom sales and expand customer base.</li><li>Meet with corporate clients, designers, architects, and developers to promote Enza Home products.</li><li>Support in achieving monthly and quarterly sales targets.</li></ul>Client Relationship Management<ul><li>Build and maintain long-term relationships with key customers and business partners.</li><li>Conduct follow-ups on inquiries, quotations, and ongoing leads.</li><li>Ensure excellent customer service and deliver a premium Enza Home experience.</li></ul>Marketing &amp; Outreach Activities<ul><li>Assist in planning and executing marketing campaigns, promotions, and showroom events.</li><li>Coordinate with the marketing team to enhance brand visibility and market presence.</li><li>Conduct competitor analysis and share insights on market trends.</li></ul>Showroom Support<ul><li>Work closely with the sales team to improve customer engagement.</li><li>Provide product information, design guidance, and sales support when needed.</li><li>Ensure product knowledge is updated regularly for effective sales conversations.</li></ul>Reporting &amp; Coordination<ul><li>Prepare weekly and monthly business development reports.</li><li>Maintain accurate records of leads, clients, and sales activities.</li><li>Collaborate with management to align strategies with company goals.</li></ul>Skills &amp; QualificationsEducation<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Sales, or related fields.</li></ul>Experience<ul><li>1&ndash;3 years of experience in business development, sales, or client management (furniture or interior industry preferred, but not mandatory).</li></ul>Technical Skills<ul><li>Strong understanding of sales techniques and CRM tools.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to prepare proposals, presentations, and market reports.</li></ul>Soft Skills<ul><li>Excellent communication and negotiation skills.</li><li>Strong presentation and relationship-building abilities.</li><li>Confident, proactive, and target-oriented mindset.</li><li>Ability to work independently and in a team environment.</li><li>Professional appearance and customer-centric approach.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work with a global furniture brand.</li><li>Professional growth and development opportunities.</li><li>Supportive and collaborative work environment.</li><li>Exposure to corporate clients, designers, and industry professionals.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Business Development Officer

Omni Academy Consulting & Technologies 

Position Available: Front Desk Officer Location: Civic Center, Bahria Town, Phase 4 , IslamabadJob Overview: We are looking for a motivated and personable Front Desk Officer to join our team in Islamabad. This role plays a key part in creating a positive first impression for clients and visitors. The ideal candidate should have strong customer service skills, an approachable attitude, and the ability to manage front desk operations efficiently.Key Responsibilities:<ul><li>Greet and assist visitors and clients in a courteous and professional manner.</li><li>Answer phone calls and respond to inquiries with clear, accurate information.</li><li>Manage scheduling for appointments and meetings.</li><li>Maintain an organized, presentable front desk area and ensure all materials are stocked.</li><li>Handle correspondence and maintain records of visitor traffic and inquiries.</li><li>Coordinate with internal departments to support smooth communication and service delivery.</li><li>Provide administrative support as required.</li></ul>Qualifications &amp; Skills:<ul><li>Education: Minimum Bachelor&rsquo;s degree from a recognized institution.</li><li>Experience: At least 2 years of relevant experience in a front desk or customer service role, preferably in an office environment.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office and basic administrative tools.</li><li>Professional attitude, punctuality, and the ability to multitask effectively.</li><li>Preference will be given to applicants living nearby.</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Front Desk Officer

Explore 555+ Technical support officer oss in Islamabad this November. Find roles across top companies and apply now to boost your career.

555 technical support officer oss jobs IN Islamabad

Technical Support Officer - OSS

Technical Support Officer - OSS

IT Officer -- Islamabad Head Office

IT Incharge Officer

Technical Officer ATCD

Business Development Officer

Front Desk Officer