customer support representative Jobs in Lahore

customer support representative

call center agents

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

call center support representative

Tusols Pvt Ltd

Location: College Road, Township, Lahore Shift: Night Shift (6:30 PM &ndash; 3:30 AM) Schedule: 5 Days a WeekWe are looking for an experienced and professional Inbound Customer Service Representative to join our growing team. If you have excellent English communication skills and prior experience handling USA-based inbound customer support, we'd love to hear from you.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently.</li><li>Assist customers with inquiries and provide accurate information.</li><li>Deliver exceptional customer service while maintaining a positive attitude.</li><li>Resolve customer concerns in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and quality standards.</li></ul>Requirements<ul><li>1&ndash;2 years of USA-based call center experience (Inbound Customer Service).</li><li>Excellent spoken English with a neutral or fluent accent.</li><li>Strong communication and active listening skills.</li><li>Punctual, reliable, and professional work ethic.</li><li>Ability to work the permanent night shift.</li><li>Must be comfortable working from our office.</li><li>Candidates residing near College Road, Township, Lahore will be preferred.</li></ul>What We Offer<ul><li>Competitive salary.</li><li>Daily onsite meal.</li><li>5-day work week.</li><li>Long-term career growth opportunities.</li><li>Professional and supportive work environment.</li></ul>How to ApplyOnly candidates who meet the above criteria should apply.Send your updated resume via WhatsApp to 0315-0577531. Our recruitment team will review your application, and shortlisted candidates will be contacted within 24 hours.Pay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Where are you located in Lahore?</li><li>Can you easily commute or manage Night shift? </li><li>How many years of experience do you have? </li></ul>Work Location: In person

Inbound Customer Service Representative

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Vistancy

About the Role We're hiring an Outbound Sales Representative to cold call and dial B2B prospects in the USA market for our IT services (web development, SEO, digital marketing). This is a high-volume outbound role &mdash; you'll be on the phone daily generating and qualifying leads for our sales pipeline.What You'll Do<ul><li>Cold call B2B prospects in the US market from provided lead lists / self-sourced leads</li><li>Pitch our services and identify decision-makers within target companies</li><li>Qualify leads and set up discovery calls/appointments for closers</li><li>Handle objections and follow up persistently on warm leads</li><li>Log every call, outcome, and lead status in the CRM</li><li>Hit daily/weekly call and appointment-setting targets</li><li>Work US shift timings (evening/night 7PM - 4AM PKT)</li></ul>What We're Looking For<ul><li>6 months&ndash;2+ years of cold calling / outbound sales experience (US market preferred)</li><li>Excellent spoken English with a neutral/US-friendly accent</li><li>Thick-skinned, persistent, and comfortable with rejection</li><li>Confident phone presence and strong objection-handling skills</li><li>Familiarity with CRM tools (HubSpot, Zoho, or similar) is a plus</li><li>Willing to work night shift (US business hours)</li></ul>What We Offer<ul><li>Fixed base salary + per-appointment or per-close commission</li><li>Growth path to Senior Sales Executive / Team Lead</li><li>Training on scripts, objection handling, and our service offerings</li><li>On-site, Lahore</li></ul>How to Apply Send your resume on WhatsApp or apply directly via Indeed.Contact: WhatsApp: +923209532467Pay: Rs40,000.00 - Rs100,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In personExpected Start Date: 01/08/2026

Sales Representative – B2B Cold Calling (USA Market) Night Shift

visible web

We&rsquo;re Hiring: Customer Sales representative (US Campaign)We are looking for a motivated and confident Customer support representative to join our growing team. In this role, you will be responsible for making outbound calls to US-based businesses, introducing our SEO and digital services, identifying qualified prospects, and supporting the sales pipeline through effective outreach.Important Note: We're not looking for a Digital Marketing Expert. We're specifically looking for Cold Callers with experience in digital marketing campaigns.Office location: PIA Road, Office#10 LahoreJob Type: Full-time | On-siteShift Timing: 6:00 PM &ndash; 3:00 AMSalary: PKR 50,000 &ndash; 70,000 per month + incentivesKey Responsibilities* Make outbound cold calls to US-based businesses to introduce our SEO services* Pitch digital marketing and SEO solutions in a clear and professional manner* Identify interested prospects and qualify potential leads* Build and maintain a pipeline of leads for the closing team* Follow up with prospects through calls and messages to keep them engaged* Accurately update call notes, lead details, and follow-up status in CRM or records* Work towards daily and weekly outreach targets and KPIs* Coordinate with the internal sales team to ensure smooth handover of qualified leadsRequirements* Minimum 6 months to 1 year of experience in SEO cold calling, outreach, or customer communication* Strong verbal communication, persuasion, and active listening skills* Ability to speak confidently with international clients and business owners* Basic understanding of SEO or digital marketing is a plus* Self-motivated, target-driven, and eager to grow in a professional sales environment* Basic computer knowledge and ability to manage lead records or CRM updates* Must be available to work in the night shiftWhat We Offer* Competitive salary package* Performance-based incentives* Full training and guidance* Exposure to the US market and international client communication* Professional and growth-focused work environment* Career progression opportunities within the sales teamPay: From Rs50,000.00 per monthWork Location: In person

Customer sales representative

Telelinkz

We are seeking a dynamic and experienced Recruitment Specialist with a strong background in BPO hiring to lead our recruitment and HR operations. The ideal candidate must be capable of handling multiple hiring campaigns simultaneously, maintaining a strong LinkedIn presence, and ensuring end-to-end recruitment delivery for various departments.Key Responsibilities:<ul><li>BPO Recruitment: Manage the complete recruitment cycle for call center, ensuring timely hiring based on business needs.</li><li>Talent Sourcing: Proactively source candidates through LinkedIn, Indeed, job portals, referrals, and direct outreach.</li><li>Multi-position Hiring: Handle multiple open roles across various departments.</li><li>Candidate Screening: Conduct interviews, shortlisting, and initial assessments to identify the right fit for each position.</li><li>HR Operations: Assist in onboarding, maintaining employee records, and coordinating with departments for staffing needs.</li><li>Employer Branding: Build and maintain a strong company image on LinkedIn and other platforms to attract top talent.</li><li>Team Collaboration: Work closely with department heads to forecast hiring needs and streamline recruitment processes.</li><li>Compliance: Ensure all HR practices comply with company policies and relevant labor regulations.</li></ul>Requirements:<ul><li>Proven experience in BPO/call center hiring</li><li>A strong LinkedIn profile and experience in professional networking</li><li>Excellent communication and interpersonal skills</li><li>Ability to multi-task and prioritize recruitment needs across departments</li><li>Proficient in using recruitment tools, HR software, and spreadsheets</li><li>Bachelor's degree in HR, Business Administration, or a related field (Master&rsquo;s is a plus)</li></ul>Shift availability:<ul><li>Night Shift only (6 pm to 3 am) </li><li>Company-provided transport facility for Females</li></ul>Pay: Rs80,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in BPO/Call Center recruitment?</li><li>How many positions do you typically manage at the same time?</li><li>How many hires have you successfully closed in a single month?</li><li>Do you have experience using LinkedIn Recruiter or LinkedIn for talent sourcing?</li><li>Are you comfortable working the Night Shift (6:00 PM &ndash; 3:00 AM)?</li><li>What is your current monthly salary (PKR)?</li><li>Please share the link to your LinkedIn profile.</li></ul>Work Location: In person

Talent Acquisition Executive

Half Price Packaging PVT Ltd

We are looking for energetic and confident Call Center Agents to join our UK-based campaign. Whether you're an experienced professional or a fresh candidate eager to start your career, we encourage you to apply.Responsibilities<ul><li>Make and receive calls for our UK campaign.</li><li>Communicate professionally with customers.</li><li>Achieve daily and monthly performance targets.</li><li>Maintain accurate customer records and follow company procedures.</li></ul>Requirements<ul><li>Excellent communication skills in English.</li><li>UK call center experience is preferred but fresh candidates are also welcome to apply.</li><li>Strong interpersonal and customer service skills.</li><li>Self-motivated, punctual, and target-driven.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Attractive performance-based incentives</li><li>Paid training for fresh candidates</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul>Location Johar Town, Lahorewhatsapp ( 03401323-282) send cv with Mantion Joher town branch or gulberg BranchApply Now and become part of our growing team!Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agents (Joher town)

Location: Johar Town, Lahore, Pakistan (On-site)Shift: Night / Evening Shift (5pm to 3am)Job Type: Full-TimeBase Salary: 120,000 &ndash; 150,000 PKR / month (Based on experience)Commission: 10 PKR per unit sold (Uncapped volume incentives)Are you a high-performing Call Center Agent who knows how to close the deal on the phone?Planet Cellular Inc. is expanding its outbound sales desk in Lahore! We are looking for sharp, target-driven Outbound Tele sales Agents who can pitch, negotiate, and close end-to-end bulk B2B mobile device deals directly.Unlike typical call center lead-generation roles, you will own the entire sales cycle&mdash;from cold pitch to closing the deal and securing the order. If you have proven phone-closing skills, a background in US B2B campaigns, and thrive on high-volume unit commissions, this is your high-earning opportunity.About Planet Cellular Inc.At Planet Cellular Inc. (www.planetcellinc.com), we are a global wholesale distributor of mobile devices (unlocked, carrier-branded, and graded/refurbished), tablets, IoT hardware, and accessories. Supplying US electronics retailers, repair chains, and regional distributors, we deliver top-tier inventory at competitive market prices.Key Responsibilities<ul><li>High-Volume Outbound Closing: Execute outbound calls to prospective B2B buyers, store owners, and electronics purchasing managers across the USA.</li><li>End-to-End Deal Closing: Pitch stock lots, negotiate bulk pricing, handle objections, and successfully close the full order on the call&mdash;no hand-offs to account managers required.</li><li>Margin &amp; Order Management: Calculate unit pricing, confirm inventory availability, and process sale commitments.</li><li>Pipeline &amp; CRM Management: Maintain active call records, follow up with warm prospects, and manage your daily deal pipeline using CRM software.</li><li>Account Repeat Orders: Maintain rapport with closed clients to secure recurring bulk mobile device orders.</li></ul>Required Qualifications &amp; Experience<ul><li>Experience: 1 to 3+ years of outbound tele sales or call center experience. Strong preference for candidates with experience on US B2B campaigns, especially within the mobile, telecom, or consumer electronics sectors.</li><li>Full Sales Cycle Skills: Proven track record of directly closing sales on the phone, handling tough objections, and asking for the business.</li><li>Communication: Exceptional spoken English with a clear American/neutral accent and persuasive phone etiquette.</li><li>Availability: Committed to working on-site during night shift hours at our office in Johar Town, Lahore.</li></ul>Preferred / Bonus Qualifications<ul><li>Prior experience selling mobile phones, refurbished hardware, or wholesale electronics.</li><li>Familiarity with CRM tools and handling volume-based inventory pricing structures.</li></ul>Compensation, Perks &amp; Work Environment<ul><li>Competitive Base Salary: 120,000 to 150,000 PKR / month (commensurate with sales experience).</li><li>High-Volume Commission Structure: 10 PKR for every single unit sold (e.g., closing a batch of 2,000 units = 20,000 PKR commission on a single deal).</li><li>Uncapped Earnings: No ceiling on the total volume you can sell or the commissions you can earn.</li><li>Modern Office Setup: Professional, dynamic workspace located in Johar Town, Lahore.</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Outbound Tele sales Agent / Phone Closing Representative (USA B2B)

Explore 65+ Call center support representative in Lahore this August. Find roles across top companies and apply now to boost your career.