customer service representative Jobs in United Arab Emirates

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call center representative Jobs in United Arab Emirates

call center representative

call center agent Jobs in United Arab Emirates

call center agent

sales coordinator Jobs in United Arab Emirates

sales coordinator

telesales representative Jobs in United Arab Emirates

telesales representative

call center training program ad

e& UAE

<div>
 
 Job Description
 
 
 
 We are launching a Call Center Training Program designed to equip participants with practical skills in customer service and communication within a professional contact center environment. This program is ideal for individuals looking to build a strong foundation in customer experience, develop workplace readiness, and gain hands-on exposure to real call center operations
 
 
 As a Call Center Operations Support, you will play a vital role in representing e&amp; and ensuring customer satisfaction. Your primary responsibility is to provide front-line customer service, offering prompt and professional assistance to inquiries and resolving issues effectively. You will be the first point of contact, guiding customers and maintaining a positive corporate image. This role is crucial in upholding Etisalat's standards and contributing to efficient operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Answer customer inquiries promptly, ensuring a high satisfaction rate.
 </li>
 <li>
 Resolve customer issues and complaints, providing suitable solutions.
 </li>
 <li>
 Offer accurate and timely information to customers, keeping them informed.
 </li>
 <li>
 Forward specialized queries to relevant teams for expert assistance.
 </li>
 <li>
 Maintain a friendly and professional attitude, representing our brand values.
 </li>
 <li>
 Adhere to Etisalat's policies and procedures at all times.
 </li>
 <li>
 Document customer interactions accurately for future reference.
 </li>
 <li>
 Identify and escalate potential customer service issues for prompt resolution.
 </li>
 <li>
 Collaborate with other departments to enhance customer service processes.
 </li>
 <li>
 Stay updated with product knowledge and industry trends for accurate information.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent, with preferred customer service certifications.
 </li>
 <li>
 Excellent communication skills, both verbal and written, with active listening abilities.
 </li>
 <li>
 Strong problem-solving skills and a customer-centric approach to issue resolution.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks efficiently.
 </li>
 <li>
 Proficiency in using customer relationship management (CRM) systems.
 </li>
 <li>
 Basic computer literacy and familiarity with office productivity tools.
 </li>
 <li>
 Willingness to learn and adapt to new technologies and processes.
 </li>
 <li>
 Excellent time management and organizational skills.
 </li>
 <li>
 Ability to work effectively as part of a team and independently.
 </li>
 <li>
 A positive and customer-focused attitude is essential.
 </li>
 </ul>
</div>

Call Center Training Program (AD)

<div>
 
 Job Description
 
 
 
 We are launching a Call Center Training Program designed to equip participants with practical skills in customer service and communication within a professional contact center environment. This program is ideal for individuals looking to build a strong foundation in customer experience, develop workplace readiness, and gain hands-on exposure to real call center operations
 
 
 As a Call Center Operations Support, you will play a vital role in representing e&amp; and ensuring customer satisfaction. Your primary responsibility is to provide front-line customer service, offering prompt and professional assistance to inquiries and resolving issues effectively. You will be the first point of contact, guiding customers and maintaining a positive corporate image. This role is crucial in upholding Etisalat's standards and contributing to efficient operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Answer customer inquiries promptly, ensuring a high satisfaction rate.
 </li>
 <li>
 Resolve customer issues and complaints, providing suitable solutions.
 </li>
 <li>
 Offer accurate and timely information to customers, keeping them informed.
 </li>
 <li>
 Forward specialized queries to relevant teams for expert assistance.
 </li>
 <li>
 Maintain a friendly and professional attitude, representing our brand values.
 </li>
 <li>
 Adhere to Etisalat's policies and procedures at all times.
 </li>
 <li>
 Document customer interactions accurately for future reference.
 </li>
 <li>
 Identify and escalate potential customer service issues for prompt resolution.
 </li>
 <li>
 Collaborate with other departments to enhance customer service processes.
 </li>
 <li>
 Stay updated with product knowledge and industry trends for accurate information.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent qualification.
 </li>
 <li>
 Excellent communication skills, both verbal and written, in English and Arabic (preferred).
 </li>
 <li>
 Strong customer service orientation with a passion for helping others.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
 </li>
 <li>
 Proficiency in using computers and basic software applications.
 </li>
 <li>
 Willingness to learn and adapt to new technologies and systems.
 </li>
 <li>
 Excellent problem-solving and critical thinking skills.
 </li>
 <li>
 Positive attitude, strong work ethic, and a customer-centric approach.
 </li>
 </ul>
</div>

Call Center Training Program (Al Ain)

Outlook Properties

Role OverviewWe are looking for an Energetic and Target-Driven Telesales Executive to join our real estate team in Dubai. In this role, you will be the first point of contact for potential clients, responsible for generating interest, qualifying leads, and booking appointments for our sales consultants.What We Offer<ul><li>A Competitive salary + Commission Incentives.</li><li>Professional Training Program and Induction.</li><li>Supportive and professional work environment.</li><li>Structured targets and clear performance benchmarks.</li><li>Exposure to Dubai&rsquo;s real estate sales operations.</li><li>Career growth opportunities and progression.</li></ul>Key ResponsibilitiesTelesales &amp; Client Engagement<ul><li>Make 200+ outbound calls daily to buyers, tenants, landlords, and investors.</li><li>Handle inbound inquiries in a professional and confident manner.</li><li>Qualify leads by understanding client requirements and budgets.</li><li>Book appointments, viewings, and call-backs for sales consultants.</li><li>Conduct consistent follow-ups to maximize lead conversion.</li><li>Maintain accurate call notes and lead status updates in the CRM.</li></ul>Lead Management &amp; Coordination<ul><li>Assign qualified leads to the appropriate sales or leasing agents.</li><li>Track lead progress and follow up with agents for updates.</li><li>Maintain clean and organized CRM records (Bitrix preferred).</li><li>Support the Operations team with daily and weekly lead reports.</li><li>Assist in improving lead-to-meeting and lead-to-deal ratios.</li></ul>Candidate Requirements<ul><li>Proven experience in Telesales or Call Center Roles.</li><li>Strong communication, persuasion, and customer service skills</li><li>Comfortable with high-volume calling and KPI-driven targets</li><li>Familiarity with CRM systems (Bitrix preferred).</li><li>Organized, disciplined, and able to multitask.</li><li>Fluent in English.</li><li>Positive attitude, resilience, and team-focused mindset.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you able to make a minimum of 200 Outbound Daily calls?</li><li>Do you have experience in using a CRM System?</li><li>Do you have Telesales Experience in UAE?</li></ul>Experience:<ul><li>Telesales: 2 years (Required)</li></ul>Work Location: In person

Telesales Executive

NMC Health plc

<div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>High School Diploma or equivalent Degree
</li><li>College Diploma - Any discipline or related fields.
</li><li>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</li></ul></div>

Call Center Executive -UAEN

Dr Firas Dental & Orthodontic Center

Job description:A Call Center Agent primarily schedules patient appointments, handles patient inquiries about services and treatments, assists with insurance verification and questions, manages patient records, and provides follow-up support. They act as the main point of contact, requiring strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic's system.Responsibilities:A. Patient Complaints&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.B. Quality Checking&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.C. KPI Reporting&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; Management&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; ManagementExperience:<ul><li>Dental Arabic Call Center: 1 year (Required)</li><li>Arabic Speaker is a must</li></ul>Job Type: Full-timeWork Location: In person

Call Center Agent ( Arabic/English Speaker)

<div>First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system</div>

Call Center Executive

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system.</div>

Call Center Executive - UAEN

Explore 1547+ Call center training program ad in United Arab Emirates this May. Find roles across top companies and apply now to boost your career.