customer sales representative Jobs in Islamabad

customer sales representative

customer service representative Jobs in Islamabad

customer service representative

account assistant

client services/customer care advisors specialist Jobs in Islamabad

client services/customer care advisors specialist

sales agent

call centre agent

The Digital Cubicle

We are seeking a motivated and results-driven Call centre Sales Agent to join our growing Medical Billing and Healthcare Services company.Requirements:<ul><li>O-level / Intermediate minimum.</li><li>1&ndash;3 years of experience in sales (preferably in medical billing, healthcare, or IT services).</li><li>Excellent communication (spoken &amp; written)</li></ul>Benefits:<ul><li>Salary Plus Commission</li><li>Medical Insurance</li><li>Meal &amp; Fuel Allowance</li><li>Paid leaves &amp; Provident Fund</li></ul>Timings &amp; Location:06:00 pm to 03:00 amGulberg Greens, IslamabadJob Types: Full-time, FresherPay: From Rs45,000.00 per monthWork Location: In person

Call Centre Agent

Globe Call Centre(SMC-PRIVATE) Ltd

Globe Call Centre is seeking experienced Customer Sales Representatives / Call Centre Agents to join our outbound sales campaign for a leading Canadian internet services provider.You will be responsible for reaching out to potential customers and businesses in Canada to promote internet services (B2B and B2C). Your primary goal will be to build relationships, present service options clearly, and close sales &mdash; all while delivering a positive customer experience.Key Responsibilities<ul><li>Make outbound calls to Canadian residential and business customers to introduce and sell internet service packages.</li><li>Understand customer needs and recommend the most suitable plans or solutions.</li><li>Achieve monthly sales targets and KPIs consistently.</li><li>Handle customer inquiries professionally and provide accurate information about products and services.</li><li>Update CRM systems with call outcomes, customer details, and follow-ups.</li><li>Maintain a high level of professionalism and excellent communication at all times.</li></ul>Requirements<ul><li>Experience: Minimum 6 months to 1 year of outbound sales or call centre experience (preferably in international campaigns).</li><li>Language: Excellent spoken English with a clear and confident accent.</li><li>Strong communication, negotiation, and persuasive sales skills.</li><li>Abiity to work in a fast-paced, target-driven environment.</li><li>Self-motivated, goal-oriented, and team player.</li></ul>Job Timings: 7 pm to 4 amJob location: Plot no. 206, East Service Road, I 10/3, IslamabadInterested candidates may send their resumes on &quot;hr@globe-call.com&quot;Job Type: Full-timeWork Location: In person

Customer Sales Representative

NCRI

<div>About Us
We're a fast-moving startup on a mission to revolutionize the call centre industry using the power of AI and Large Language Models. We&rsquo;re building intelligent systems to enhance customer experience, supercharge agent performance, and drive operational excellence.
Through advanced conversational AI, we build systems that understand, adapt, and evolve with every conversation. Our platform powers decision-support tools and intelligent virtual agents, helping call centers deliver faster, smarter, and more human customer service&mdash;where every interaction matters.
As a Data/ML Engineer on our founding team, you&rsquo;ll design and maintain the pipelines that transform messy, real-world customer data into clean, reliable datasets. You&rsquo;ll also take ownership of training, deploying, and monitoring models that bring conversational AI into production. This hybrid role is ideal for someone who enjoys both building strong data foundations and shipping AI systems that scale. 
What You&rsquo;ll Do
 1. Data Engineering<ul><li>Design and maintain scalable pipelines to ingest, clean, and normalize omnichannel call center data (voice, chat, email, SMS).</li><li>Ensure high data quality, reliability, and accessibility for downstream ML and analytics.</li><li>Collaborate with data scientists to prepare annotated datasets for training and evaluation.</li></ul>
 2. Machine Learning Engineering<ul><li>Train, deploy, and monitor ML/LLM models in production (batch + real-time).</li><li>Implement model versioning, experiment tracking, and retraining pipelines.</li><li>Optimize inference for speed, scalability, and cost-efficiency.</li><li>Build feedback loops to continuously improve model performance.</li></ul>
 3. Collaboration<ul><li>Work closely with product, engineering, and data science teams members</li><li>Document and communicate your work clearly to both technical and non-technical stakeholders.</li></ul> 
What You Bring<ul><li>3&ndash;6 years of experience as a Data Engineer, ML Engineer, or similar hybrid role.</li><li>Deep expertise in NLP and LLMs.</li><li>Strong skills in Python and SQL.</li><li>Experience building ETL/ELT pipelines with tools like Airflow, dbt, or Spark.</li><li>Hands-on experience training and deploying ML models (e.g., scikit-learn, PyTorch, TensorFlow).</li><li>Familiarity with cloud platforms (AWS, GCP, or Azure).</li><li>Knowledge of MLOps practices (model monitoring, experiment tracking, CI/CD for ML).</li><li>Comfort working with messy, real-world, multi-channel data.</li></ul> 
Bonus Points For<ul><li>Experience in or knowledge of the call centre / contact centre space.</li><li>Familiarity with voice-to-text models, real-time analytics, or conversation intelligence.</li><li>MLOps experience (e.g., model versioning, monitoring, CI/CD).</li></ul></div>

Machine Learning Engineer

BI COMMUNICATIONS

QA Executive &ndash; Role OverviewPosition: Quality Assurance Executive (Sales &ndash; Call &amp; Text Monitoring) Reports To: QA Manager Department: Quality ControlKey Responsibilities:<ul><li>Calibration Owner:</li><li>Lead calibration sessions with sales, QA, and training teams to align expectations on quality standards.</li><li>&#9881; Process Optimizer:</li></ul>Identify gaps and suggest improvements in sales scripts, objection handling, and communication flows.Document and report quality deviations, compliance breaches, and training needs proactively.Analyze agent performance trends based on call/text audits and support the sales team with actionable insights.Deep-dive into both verbal and written sales interactions to evaluate effectiveness, accuracy, and persuasion quality.<ul><li>Issue Reporter:</li><li>Performance Analyst:</li><li>Call &amp; Text Message Analysis:</li></ul>Job Type: Full-timeWork Location: In person

Sales QA Specialist – Call & Message Auditing

Oak Street Technologies

Job PurposeThe QA Executive is responsible for monitoring, evaluating, and improving the quality of calls and processes within the inbound travel agency. The role ensures customer interactions are handled professionally, meet company standards, and comply with regulatory requirements, while supporting agents in achieving performance excellence.Key Responsibilities<ul><li>Monitor inbound calls, chats, and emails to assess quality and compliance with company policies.</li><li>Evaluate agent performance based on call handling, accuracy, communication skills, and customer service standards.</li><li>Identify training needs and provide constructive feedback to agents and supervisors.</li><li>Maintain QA scorecards and dashboards to track performance trends.</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency.</li><li>Collaborate with Operations and Training teams to design and implement corrective action plans.</li><li>Ensure compliance with industry regulations, company policies, and client requirements.</li><li>Prepare weekly and monthly QA reports for management review.</li><li>Conduct calibration sessions with QA, Operations, and Training teams to align on quality standards.</li><li>Support continuous improvement initiatives to improve customer experience.</li></ul>Key Skills &amp; Competencies<ul><li>Strong communication and analytical skills.</li><li>Attention to detail with the ability to identify gaps and errors.</li><li>Knowledge of call center operations, preferably in the travel/ticketing industry.</li><li>Proficiency in MS Office and call monitoring tools.</li><li>Ability to give constructive feedback and coach agents effectively.</li><li>Strong problem-solving and decision-making skills.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (preferred in Business, Tourism, or related field).</li><li>3-5 years of QA experience in a call center environment (travel industry experience is a plus).</li><li>Familiarity with GDS systems (Amadeus, Sabre, Galileo) will be an added advantage.</li></ul>Performance Indicators (KPIs)<ul><li>Accuracy of QA evaluations.</li><li>Improvement in agent performance post-feedback.</li><li>Customer satisfaction scores.</li><li>Compliance adherence rate.</li><li>Timeliness and quality of QA reports.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are comfortable working from 2PM to 11 PM (Monday to Saturday)</li></ul>Experience:<ul><li>QA: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Quality Assurance (QA) Executive

The Telaxy Pvt.Ltd

<ul><li>Job Title: Inbound Customer Care Representative (UK Market)</li><li>Company: The Telaxy Call Centre Pvt Ltd</li><li>Location: Gulberg Greens Islamabad, Pakistan</li></ul>*<ul><li>Are you an experienced customer care professional with a background in UK-based taxi services? The Telaxy Call Centre, an official partner for leading UK taxi companies, is expanding its team in Islamabad and looking for talented individuals like you!</li></ul>*<ul><li>About the Role:</li><li>As an Inbound Customer Care Representative,you will be the first point of contact for our UK clients, providing exceptional service and managing their travel needs efficiently. This is a full-time, on-site position with competitive compensation and performance-based bonuses.</li></ul>*<ul><li>Key Responsibilities:</li></ul>*<ul><li>&middot; Handle inbound calls from UK customers in a professional and friendly manner.</li><li>&middot; Efficiently manage airport transfers, local taxi bookings, and service inquiries.</li><li>&middot; Accurately process bookings via phone, email, and online systems using client-provided software.</li><li>&middot; Provide accurate price quotations and resolve customer queries effectively.</li><li>&middot; Dispatch jobs to drivers promptly and in line with company procedures.</li><li>&middot; Liaise with clients, colleagues, and drivers to ensure seamless service delivery.</li></ul>*<ul><li>Who You Are (Requirements):</li></ul>*<ul><li>&middot; Minimum 2 years of experience in a UK-based taxi/cab call center is essential.</li><li>&middot; Excellent communication skills with a clear and neutral British accent.</li><li>&middot; Proven experience in customer service and conflict resolution.</li><li>&middot; Proficiency with taxi booking software, preferably iCabbi or Autocab.</li><li>&middot; A problem-solver with the ability to multitask in a fast-paced environment.</li><li>&middot; Reliable, punctual, and flexible to work according to the shift schedule (including limited night shifts).</li></ul>*<ul><li>We Offer:</li></ul>*<ul><li>&middot; Salary: Rs 100,000 - Rs 150,000 per month</li><li>&middot; Additional Benefits: Night Shift Allowance, Performance (Q/A) Bonus, and On-Time Bonus.</li><li>&middot; Job Type: Full-time, Contract</li></ul>*<ul><li>How to Apply:</li><li>Experienced candidates are encouraged to apply for an interview.</li></ul>*<ul><li>Please bring a hard copy of your CV to the interview at the following address:</li><li>Bashir Arcade,2nd Floor, Street 12, Near Husnain Karamain Masjid, Bhatti Society Main Service Road, Gulberg Greens, Islamabad.</li></ul>*<ul><li>Contact for Inquiries:</li><li>&#8234;&#8234;+92-334-898-4483&#8236;&#8236;</li><li>&#8234;&#8234;+92-051-877-7809&#8236;&#8236;</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

We Are Hiring Experienced Inbound Customer Care Representatives.

Globe Call Centre is seeking experienced and motivated Taxi/Cab Dispatchers to become part of our expanding team. If you have at least one year of hands-on experience in dispatch coordination &mdash; preferably in the transportation or cab sector &mdash; and thrive in a fast-paced operational environment, we want to hear from you!Key Responsibilities<ul><li>Efficiently assign vehicles in response to booking requests, ensuring timely dispatch and service delivery.</li><li>Plan, monitor, and adjust driver routes and schedules to guarantee on-time pick-ups and drop-offs.</li><li>Maintain clear and regular communication with drivers and customers, providing updates on delays, route adjustments, or other relevant information.</li><li>Accurately document trip information, driver activity, and daily dispatch operations.</li><li>Ensure all dispatch procedures align with company policies and transportation regulations.</li><li>Address customer inquiries and complaints with professionalism, empathy, and a solutions-focused approach.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum of 1 year of proven experience in a taxi, cab, or transportation dispatching role.</li><li>Familiarity with dispatch management software, GPS tracking systems, and routing tools.</li><li>Excellent verbal communication skills with the ability to stay calm and think quickly under pressure.</li><li>Strong organizational abilities, attention to detail, and effective time management skills.</li></ul>Location: Plot No. 206, East Service Road, I-10/3, IslamabadInterested candidates may send their updated resume to hr@globe-call.comJob Type: Full-timeWork Location: In person

Taxi Dispatcher

Explore 75+ Call centre agent in Islamabad this October. Find roles across top companies and apply now to boost your career.