customer sales executive Jobs in Rawalpindi Pakistan

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assistant service manager Jobs in Rawalpindi Pakistan

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branch manager

call centre manager

Speak Viral

The Call Centre Manager is responsible for overseeing the daily operations of the call center, ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role involves leading supervisors and agents, implementing performance standards, optimizing processes, and driving continuous improvement initiatives to meet organizational goals.Key Responsibilities1. Operational Management<ul><li>Oversee day-to-day call center operations (inbound, outbound, or blended).</li><li>Monitor key performance indicators (KPIs) such as service level, average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT).</li><li>Ensure adherence to company policies, procedures, and compliance standards.</li><li>Manage workforce planning, scheduling, and capacity to meet demand.</li></ul>2. Team Leadership &amp; Development<ul><li>Lead, coach, and mentor supervisors and team leaders.</li><li>Set performance targets and conduct regular performance reviews.</li><li>Develop training programs to enhance team skills and service quality.</li><li>Foster a positive, high-performance culture focused on customer experience.</li></ul>3. Customer Experience Management<ul><li>Ensure consistent delivery of exceptional customer service.</li><li>Address escalated customer complaints and complex issues.</li><li>Analyze customer feedback and implement improvement initiatives.</li></ul>4. Performance &amp; Reporting<ul><li>Analyze operational reports and performance data.</li><li>Prepare and present regular reports to senior management.</li><li>Identify trends and recommend process improvements.</li></ul>5. Budget &amp; Resource Management<ul><li>Manage departmental budgets and control operational costs.</li><li>Optimize staffing levels and resource allocation.</li><li>Collaborate with HR on recruitment and retention strategies.</li></ul>6. Technology &amp; Process Improvement<ul><li>Oversee call center systems (CRM, telephony, ticketing systems).</li><li>Recommend and implement new technologies to improve efficiency.</li><li>Drive continuous improvement and quality assurance initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Service Level Agreement (SLA) achievement</li><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Employee engagement and retention rates</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>5+ years of call center experience, with at least 2 years in a managerial role.</li><li>Strong knowledge of call center metrics, workforce management, and quality assurance processes.</li><li>Proficiency in CRM systems and call center software.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Skills &amp; Competencies<ul><li>Strong analytical and data-driven decision-making ability.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Conflict resolution and negotiation skills.</li><li>Change management experience.</li><li>Customer-focused mindset with a commitment to service excellence.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(7pm to 4am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Manager

Prime Bpo2

<div>
 
 
 Position: Senior VoIP &amp; Call Centre Infrastructure Engineer (Dialer + Network + Dev)
 
 
 
 
 Location: On-site / Hybrid &mdash; Rawalpindi / Islamabad
 
 
 
 
 Company: Prime BPO2 &amp; Telecommunications
 
 
 
 
 
 
 
 About Us
 
 
 
 
 Prime BPO2 is a fast-growing international call centre working with U.S. insurance campaigns. We operate high-volume outbound dialing environments and require a highly skilled technical expert to own and optimize our telecom and infrastructure stack.
 
 
 
 
 We are looking for a hands-on professional who understands dialers, VoIP, networking, server environments, and automation &mdash; not just support level troubleshooting.
 
 
 
 
 
 
 
 Role Overview
 
 
 
 
 You will be responsible for designing, managing, optimizing, and scaling our calling infrastructure to ensure maximum uptime, call quality, security, and performance. This role requires deep technical expertise and problem-solving capability in real production environments.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 * Manage and optimize dialer platforms (VICIdial / GoAutoDial / custom dialers)
 
 
 
 
 * Configure and maintain SIP trunks and VoIP routing
 
 
 
 
 * Monitor call quality, latency, jitter, packet loss and resolve issues
 
 
 
 
 * Network design, firewall configuration, VLANs, QoS optimization
 
 
 
 
 * Manage servers (Linux preferred &mdash; AWS / Cloud / On-prem)
 
 
 
 
 * Troubleshoot call failures, carrier issues, CLI routing problems
 
 
 
 
 * Implement redundancy and failover systems
 
 
 
 
 * Work with APIs, CRM integrations, and automation tools
 
 
 
 
 * Maintain security best practices and access controls
 
 
 
 
 * Coordinate with operations to improve dialing efficiency
 
 
 
 
 * Documentation of infrastructure and processes
 
 
 
 
 
 
 
 Required Technical Skills
 
 
 
 
 * Strong hands-on experience with VoIP systems
 
 
 
 
 * Deep knowledge of SIP protocol, RTP, codecs, DID management
 
 
 
 
 * Experience with VICIdial or similar predictive dialers
 
 
 
 
 * Networking expertise (TCP/IP, NAT, QoS, VLANs, VPNs)
 
 
 
 
 * Linux server administration
 
 
 
 
 * Database basics (MySQL / PostgreSQL)
 
 
 
 
 * API integrations
 
 
 
 
 * Troubleshooting under live production pressure
 
 
 
 
 
 
 
 Preferred Certifications (Strong Advantage)
 
 
 
 
 * Cisco CCNA or CCNP
 
 
 
 
 * CompTIA Network+
 
 
 
 
 * CompTIA Security+
 
 
 
 
 * Linux Professional Institute Certification (LPIC-1/2)
 
 
 
 
 * AWS Certified Solutions Architect or SysOps
 
 
 
 
 * Sangoma/Asterisk Certification
 
 
 
 
 * VoIP Engineer Certification
 
 
 
 
 * Microsoft Azure Fundamentals (optional)
 
 
 
 
 
 
 
 Experience Required
 
 
 
 
 Minimum 4&ndash;6 years in VoIP / Telecom / Call Centre infrastructure
 
 
 
 
 Experience working in high-volume outbound environments (preferred)
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 We are not looking for basic IT support. We want a problem solver who understands real call centre infrastructure and can take ownership of uptime, stability, and scaling.
 
 
 
 
 You should be comfortable diagnosing complex technical issues independently and implementing long-term solutions.
 
 
 
 
 
 
 
 Compensation
 
 
 
 
 Market competitive salary based on experience and expertise
 
 
 
 
 Performance incentives available
 
 
 
 
 
 
 
 How to Apply
 
 
 
 
 Send your CV with details of dialer platforms, VoIP systems, and infrastructure you have managed to:
 
 
 cv@primebpo2.com
 
 
 
 
 also&nbsp;
 
 
 
 
 WhatsApp (only):&nbsp;
 
 Send your CV on
 
 +92 336 5009690
 
 
 
 
 Subject line:
 
 Senior VoIP Engineer Application &mdash; Prime BPO2
 
 
 
 
 
 
 
 
 www.primebpo2.com
 
 
 
 +92 336 5009690 (WhatsApp Only)
 
 
 <ul>
 <li>
 
 051 8484741
 
 </li>
 </ul>
</div>

Senior Voip Engineer

Agay Barho!

<div>
 Our client Dial Pro Solutions is looking for a Call Center Verification Specialist in Rawalpindi.
 
 
 Dial Pro Solutions is seeking dedicated Call Centre Verifiers to join our team. The ideal candidate plays a crucial role in ensuring accurate customer verification, managing client relationships, and effectively promoting our products and services to business clients. This position requires a fluent English speaker with strong communication and multitasking skills, capable of building trust and maintaining a professional diary for client interactions. Verifiers will utilize identity verification software and precise data entry techniques to uphold the integrity of our verification procedures while supporting business-to-business selling activities. In this role, Call Centre Verifiers are responsible for delivering exceptional customer service by understanding client needs and providing accurate product knowledge. Candidates should have at least one year of experience in a related role and be proficient in research and problem-solving to address various customer inquiries. Although this position does not involve managing a team, it demands a proactive approach to managing workload, promoting services, and maintaining high standards of data accuracy and communication.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct thorough customer verification using established procedures and identity verification software to ensure compliance and accuracy.
 </li>
 <li>
 Perform precise data entry to maintain up-to-date and accurate customer records in systems.
 </li>
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 Communicate clearly and effectively with clients to build relationships, establish trust, and provide excellent service.
 </li>
 <li>
 Manage client diaries efficiently to schedule appointments and follow up on client interactions.
 </li>
 <li>
 Promote Dial Pro Solutions' products and services to business clients, focusing on business-to-business selling strategies.
 </li>
 <li>
 Apply sales skills to identify client needs, provide suitable product recommendations, and close sales.
 </li>
 <li>
 Research client information and market trends to tailor communication and sales approaches effectively.
 </li>
 <li>
 Handle multiple tasks simultaneously while maintaining composure and ensuring high accuracy in all interactions.
 </li>
 <li>
 Resolve customer issues and inquiries promptly by using problem-solving expertise to enhance client satisfaction.
 </li>
 <li>
 Maintain up-to-date knowledge of products and services to deliver precise and accurate information to clients.
 </li>
 </ul>
</div>

Call Center Verification Specialist - TJ / 1825574

MM Communication

&quot;&quot;WE ARE HIRING FOR DAY SHIFT Call Centre Read Full ADD&quot;&quot;&quot;&quot;&quot;5 working days in a week&quot;Basic Salary is 28k and 2k is Punctuality allowance Total 30k and performance base bonuses as well you can earn up-to 50k its not sale base or target base Job. We are service provider call center. English is also not important you don't need a professional English normal English also considered and we also provide training to new hires and as we are working on UK Based Project so you can also speak in your own language as per client requirementsNo Experience Needed Freshers are Encouraged to applyApply now prefer to drop your cv on the given number0331-0006630NOTE: People who are interested and can manage to come to Bahria town phase 7 Rawalpindi only those people contact me Once again i am mentioning its not the sale Job salary is Fix so don't ask again and again is this the sale or the target base JobPay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (CSR) Position Required

Aga Khan University

<div><div>Research Associate, Centre of Excellence in Women and Child Health - (260000UP)</div><div><div> 
</div>Research Associate, Centre of Excellence in Women and Child Health
Entity: Aga Khan University 
Location: Rawalpindi 
Introduction 
The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
This a grant funded contractual position. 
Responsibilities 
You will be responsible to support the Research Specialist (RS) CoE to facilitate the effective implementation, conduct and evaluation of CoE programs and ensures that programs are adhering to ethical, medical and humanitarian principles. You will be responsible for:<ul><li><div>
supporting RS in development of research instruments for the project according to their objectives</div></li><li><div>
ensuring the validity of data collected from the field</div></li><li><div>
independently conducting interviews and preparing detailed notes on interviews</div></li><li><div>
ensuring proper collection of specimen as per the provided guidelines</div></li><li><div>
assisting the supervisor in visiting field sites to brief them about the study purpose</div></li><li><div>
assisting the field team for monitoring all the data collectors, field workers and CHW&rsquo;s at the respective field sites to maintain quality control of data</div></li><li><div>
following and ensuring the field implementation of project related SOPs / guidelines as defined in the research project.</div></li><li><div>
assisting supervisors in carrying out day to day work on the field</div></li><li><div>
preparing and presenting weekly project related activity reports.</div></li></ul></div><div></div><div><div> 
</div>Requirements 
You should have:<ul><li><div>
a BSCN/Masters in Arts / Masters in Science or any other relevant degree</div></li><li><div>
atleast two years of experience in community research.</div></li><li><div>
timely and reliable communication with internal team members</div></li><li><div>
the ability to provide support to RS in regular written progress/performance reports on projects to the directors</div></li><li><div>
integrity and strong research ethics</div></li><li><div>
excellent written and verbal communication skills in English and verbal communication in local languages</div></li><li><div>
strong computer and interpersonal skills</div></li><li><div>
the ability to manage time and prioritize tasks effectively</div></li><li><div>
the ability to work in a teams and resilience</div></li><li><div>
the ability to cope with work pressure</div></li><li><div>
willing to work in the communities/field sites</div></li><li><div>
good Computer and Report Writing Skills.</div></li></ul>
Comprehensive employment reference checks will be conducted.<div> 
</div></div><div>
Primary Location: Pakistan-Rawalpindi</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Contractual</div><div>
Job Type: Standard</div><div>
Job Posting: 26/02/2026, 4:40:44 AM</div><div>
Closing Date: 05/03/2026, 12:59:00 PM</div></div>

Research Associate, Centre of Excellence in Women and Child Health

Shan Foods Private Limited

<div>
 
 
 Get to know us
 
 
 
 
 
 
 At Shan Foods, we get it - food isn&rsquo;t just fuel, it&rsquo;s connection, culture, and convenience. As a global food brand, we&rsquo;re bringing real flavor to kitchens worldwide and making meals simpler, tastier, and more fun. We&rsquo;re more than just spices - we&rsquo;re a team of creators, learners, and doers. At Shan, you&rsquo;ll grow, evolve and help shape what the future of food looks &amp; tastes like.
 
 
 
 
 
 Shan Foods is a global equal opportunity employer, offering top of the line compensation &amp; benefits, an inclusive working environment and avenues for growth. We believe in growing together and constantly learning from everyone around us. Our people are not only driving the business, they are all contributing towards the growth of the food industry worldwide.
 
 
 
 
 
 
 Let's give you a quick sneak peek into the life of an Area Sales Manager
 
 
 
 
 
 
 As an Area Sales Manager you will oversee and drive sales operations within a specific geographic area. This role is crucial for driving sales growth, enhancing market presence, and ensuring the overall success of the company&rsquo;s sales initiatives in the designated area.
 
 
 
 
 
 
 
 
 
 Things you will be doing as an Area Sales Manager
 
 
 
 
 
 <ul>
 <li>
 Create and implement effective sales strategies to achieve sales targets and increase market penetration
 </li>
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 Generate sales of company products in the area through a team of Territory Sales Managers to achieve or exceed the annual sales targets
 </li>
 <li>
 Prepare &amp; present sales reports of performance metrics to senior management, suggesting improvements where necessary
 </li>
 <li>
 Monitor expenses and ensure adherence to financial targets
 </li>
 <li>
 Manage the sales budget effectively ensuring efficient allocation of resources
 </li>
 <li>
 Develop and maintain an efficient distribution network to ensure the comprehensive availability of company&rsquo;s products and services to achieve or exceed the sales targets
 </li>
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 Build and maintain strong relationships with key clients and stakeholders, Distribution Partners, Trade Partners etc.
 </li>
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 Provide distributors and customers with information about new or improved products and services to improve sales
 </li>
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 Work closely with Trade Marketing, Sales Operations and Sales Control functions to enhance sales effort
 </li>
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 Lead, train and motivate a team of sales representatives to ensure high performance and goal achievement
 </li>
 <li>
 Provide guidance to TSMs / DSFs daily, weekly, monthly and quarterly in accordance with the formulated strategies
 </li>
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 Train and Develop TSMs and DSRs on sales operations, stake-holders Management &amp; Other Sales related soft skills (e.g Steps of Call, 7Cs of communication, etc.)
 </li>
 </ul>
 
 
 
 
 
 What we are looking for in you?
 
 
 
 
 
 <ul>
 <li>
 A minimum of bachelor&rsquo;s or master&rsquo;s degree or equivalent from any accredited local or foreign institute
 </li>
 <li>
 At least 3-5 years of experience in FMCG Sales
 </li>
 <li>
 Leadership Skills
 </li>
 <li>
 Communication and Interpersonal Skills
 </li>
 <li>
 Customer Orientation
 </li>
 <li>
 Planning and Organizing
 </li>
 <li>
 Problem Solving and Analytical Skills
 </li>
 <li>
 Integrity
 </li>
 <li>
 Market Orientation
 </li>
 <li>
 Initiative and Drive
 </li>
 </ul>
</div>

Area Sales Manager

BELL OCEANIC COMMUNICATIONS (SMC-PVT LTD)

B2B Sales Executive/ Marketing Executive (On-Site)Company: Bell Oceanic Communications (SMC-PVT) Ltd. Location: Rawalpindi Shift: US Hours Job Type: Full-TimeVERY IMPORTANT: Please apply only if you have prior B2B sales experience. Fresh graduates and customer support profiles will not be considered.About the RoleBell Oceanic Communications is hiring an experienced B2B Sales Executive with a strong background in US market sales, preferably within VoIP, telecom, SaaS, or cloud communication solutions.This is a revenue-generating role focused on acquiring and closing US-based business clients. This is not a customer support position.Key Responsibilities<ul><li>Generate and qualify B2B leads targeting US businesses</li><li>Conduct outbound prospecting and cold calling</li><li>Manage the full sales cycle (lead generation &rarr; discovery &rarr; demo &rarr; negotiation &rarr; closing)</li><li>Present VoIP, SIP trunking, and cloud telecom solutions</li><li>Maintain CRM records and manage pipeline forecasting</li><li>Achieve monthly and quarterly revenue targets</li><li>Identify upselling and cross-selling opportunities</li></ul>Required Experience<ul><li>2&ndash;3 years of B2B sales experience (US market preferred)</li><li>Experience in VoIP, telecom, SaaS, IT, or cloud communication sales</li><li>Strong closing and objection-handling skills</li><li>Experience with:</li><li>GoHighLevel</li><li>VICIdial</li><li>EyeBeam</li><li>CRM systems</li><li>Comfortable working a US shift</li></ul>Preferred<ul><li>Experience selling SIP trunking, DID numbers, PBX, or call center solutions</li><li>Proven record of meeting or exceeding sales targets</li><li>Experience handling outbound and inbound B2B accounts</li></ul>Compensation<ul><li>Competitive base salary</li><li>Attractive commission structure</li><li>Performance-based incentives</li><li>Career growth to Senior BDM / Sales Manager</li></ul>Job Type: Full-timeWork Location: In personPay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Sales and Marketing Executive B2B

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