customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

call center representative Jobs in Lahore

call center representative

call center agents

customer success specialist Jobs in Lahore

customer success specialist

call centre operations specialist

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

Reclaim Now Ltd

We are seeking an experienced Call Centre Manager to lead our dynamic team for a UK-based campaign. This is an exciting opportunity for a results-driven professional who can manage operations, inspire teams, and deliver outstanding performance.Key Responsibilities:<ul><li>Oversee daily operations of the call centre to ensure KPIs and client expectations are met.</li><li>Report daily to senior management with detailed performance updates and insights.</li><li>Recruit, train, motivate, and retain high-performing call centre staff.</li><li>Monitor quality, productivity, and compliance across all teams.</li><li>Develop and implement strategies to maximize efficiency and staff engagement.</li><li>Ensure that all communication meets the high standards expected for a UK campaign.</li></ul>Requirements:<ul><li>Previous experience as a Call Centre Manager is essential &ndash; please do not apply without it.</li><li>Strong leadership, coaching, and people management skills.</li><li>Excellent command of spoken and written English (UK communication standards).</li><li>Proven ability to work under pressure and meet deadlines.</li><li>Experience managing outbound/inbound UK campaigns preferred.</li></ul>What We Offer:<ul><li>Competitive Salary + High Bonus Structure &ndash; performance-based rewards with substantial earning potential.</li><li>A professional working environment with growth opportunities.</li><li>A supportive leadership team that values initiative and innovation.</li></ul>How to Apply:Send your CV and a brief cover letter outlining your experience as a Call Centre Manager to lahorecontactcentre@gmail.com.Only candidates with proven call centre management experience will be consideredJob Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Call Center Manager

Douglas David Global ( private limited)

We Are Hiring Agents for SDR,s agents bussiness Development Sales Agent +Closer.The Resource Management GMB optimisation, SEO, website development, Landing page development.Commission + BonusStaff for call centre. (Male and Female).Sales Agents for USA cold calling campaigns.Agents with good communication skills and good confidence level.<ul><li>1- Strong command over.</li><li>2- Spoken - English with having good. . .</li><li>3- Able to work in night shifts ( 7:00Pm to 4:00 am )</li><li>4- To be successful you will need to possess:</li><li>5- Able to meet monthly targets.</li><li>6- Qualification required for this job is from inter to master level.</li><li>7- Be punctual.</li><li>8_ CV MUST_</li><li>9- To be successful you will need to possess: Able to meet monthly targets.</li></ul>Qualification required for this job is from inter to master level. No age limits required for this job. Managing outbound US campaign in night shift.Contact : +44 7438 198596Location : Johar TownJob Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthWork Location: In person

GMB optimisation, SEO, website development Landing page development SDR Sales experienced

Pearson

<div>
 Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.
 
 
 Pearson provides a range of education products and services to institutions, and governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
 
 
 Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 175 countries.
 
 
 Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery.
 
 
 The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
 
 
 
 Our location is at
 
 
 Office 13 Mall of Lahore, 172 Tufail Road, Lahore Cantt, Lahore 54000, Pakistan
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as Line manager for all test centre staff regarding employee relations, training &amp; development, absence management and performance management
 </li>
 <li>
 Support the Regional Manager in recruitment issues and conduct staff interviews as required
 </li>
 <li>
 Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required
 </li>
 <li>
 Maintain and update local site administration and documentation
 </li>
 <li>
 Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
 </li>
 <li>
 Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements/testing, as they occur
 </li>
 <li>
 Create draft site staffing schedules, and collect test centre time-keeping records, for communication to the Regional Manager
 </li>
 <li>
 Create and send other reports and information as requested by the Regional Manager
 </li>
 <li>
 Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and escalate issues to the Regional Manager as appropriate
 </li>
 <li>
 Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues
 </li>
 <li>
 Oversee overall day-to-day operation of the PPC and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
 </li>
 <li>
 Monitor supplies inventory, and order inventory when applicable within budget guidelines
 </li>
 <li>
 All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
 </li>
 <li>
 All employees are also responsible for supporting and implementing the company&rsquo;s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply to their role/work function. Full details of these policies and procedures are available on SharePoint.
 
 
 </li>
 </ul>
 
 Key Activities
 
 
 
 <ul>
 <li>
 Provide a high level of customer service in the test centres at all times
 </li>
 <li>
 Ensure candidate needs are met with understanding and respect
 </li>
 <li>
 Maintain professional relationships with client representatives
 </li>
 <li>
 Ensure equipment is operational and test stations are free of extraneous materials
 </li>
 <li>
 Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
 </li>
 <li>
 Periodic download and review of examinations and test centre schedules
 </li>
 <li>
 Review test schedule and prepare for candidate(s), including those that may have special needs
 </li>
 <li>
 Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
 </li>
 <li>
 As required, explain the test process to candidates and deal with other queries
 </li>
 <li>
 Understand testing needs and procedures for each client
 </li>
 <li>
 Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
 </li>
 <li>
 Comply with all incident reporting and escalation procedures
 </li>
 <li>
 If applicable, print and provide post-test score reports to candidates
 </li>
 <li>
 If applicable, schedule appointments for possible call-in and/or walk-in candidates
 </li>
 <li>
 Communicate/work with Pearson VUE technical support staff to investigate and fix technical issues
 </li>
 <li>
 Maintain own competencies in all of the systems and procedures and request training as necessary
 </li>
 <li>
 Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
 </li>
 <li>
 Undertake all accreditations and skills checks as required by the business
 </li>
 <li>
 Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations
 </li>
 <li>
 Ensure all hours are recorded and authorised within Company guidelines
 </li>
 <li>
 Comply with business needs on a day-to-day basis
 </li>
 <li>
 Assist and support with business initiatives to maximise centre profitability
 </li>
 <li>
 Perform other administrative tasks as required
 </li>
 <li>
 Perform daily test centre opening and closing procedures
 </li>
 <li>
 Help to ensure a clean, professional, quiet testing atmosphere in the centre
 </li>
 <li>
 Undertake reasonable additional duties to ensure the smooth running of the test centre
 
 
 </li>
 </ul>
 
 Essential Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience in a customer-facing role
 </li>
 <li>
 Experience in coordinating and administering activities of a team
 </li>
 <li>
 Strong administration and reporting skills
 </li>
 <li>
 Able to function as a representative and professional contact point for internal and external stakeholders
 </li>
 <li>
 Exceptional customer service skills
 </li>
 <li>
 Strong communication skills both written and verbal, in both technical and functional areas
 </li>
 <li>
 Able to work independently as well as part of a team
 </li>
 <li>
 Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
 </li>
 <li>
 Strong attention to detail and organisational skills are required
 </li>
 <li>
 Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
 </li>
 <li>
 PC literate, comfortable with the use of a full range of Microsoft Office and Windows applications
 
 
 </li>
 </ul>
 
 Desirable Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience in a testing environment.
 
 
 </li>
 </ul>
 
 Required Competencies
 
 
 
 <ul>
 <li>
 Minimum of 1 year customer service experience preferred.
 </li>
 <li>
 One year supervision experience in customer service preferred.
 </li>
 <li>
 High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
 </li>
 <li>
 Team leading and training skills, and exposure to a testing environment are strongly preferred. *Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
 </li>
 <li>
 Must be flexible in work hours and days.
 </li>
 <li>
 Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
 </li>
 <li>
 Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
 </li>
 <li>
 Ability to operate a computer, fax, and telephone.
 </li>
 <li>
 Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
 </li>
 <li>
 Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop &amp; lift from a stooped position.
 </li>
 <li>
 Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.
 
 
 </li>
 </ul>
 
 Working Arrangements
 
 
 
 <ul>
 <li>
 You will be based in one of the Pearson VUE test centres
 </li>
 <li>
 Some local travel to other PPC&rsquo;s or temporary locations may be required
 </li>
 <li>
 A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 Test Center Operations
 
 
 
 Job Family:
 
 LEARNING
 
 &amp;
 
 CONTENT_DELIVERY
 
 
 
 Organization:
 
 Assessment &amp; Qualifications
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type:
 
 On-site
 
 
 
 Req ID:
 
 21351
</div>

Test Center Manager - Lahore, Pakistan

AS Estimation And Consultants

Job Summary We are seeking a dedicated and enthusiastic Call Centre Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and promote our products and services through effective communication. Your ability to engage with customers in both English and Spanish will be a significant asset.Duties<ul><li>Assist customers with inquiries, providing accurate information regarding products and services.</li><li>Perform data entry tasks to maintain accurate records of customer interactions.</li><li>Upsell products and services where appropriate to enhance customer satisfaction and drive sales.</li><li>Handle complaints and resolve issues efficiently while maintaining a calm demeanour.</li><li>Collaborate with team members to improve processes and enhance service delivery.</li><li>Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.</li></ul>Skills<ul><li>Strong communication skills with the ability to convey information clearly and effectively.</li><li>Proficiency in data entry with attention to detail for maintaining accurate records.</li><li>Bilingual or multilingual capabilities, particularly in English and Spanish, are highly desirable.</li><li>Strong analytical skills to assess customer needs and provide appropriate solutions.</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Hiring Calling Agent for Night Shift (Only Males)

Xtreme Technologies Pvt. Ltd.

We are looking for experienced Sales Specialist for USA Campaign, who can fluently converse in English. Ideal candidates must have at least 5 years of Sales/ call center experience in USA region.As a Sales Specialist, you will be responsible for responsible for the successful conversions of the leads, and to deal with the clients queries. This is a fast-paced role that requires excellent communication skills, a strong sales acumen, and the ability to meet targets.English proficiency, US accent, and international operations experience are a must. Candidate with good US accent are encouraged to apply.Responsibilities:<ul><li>Conduct outbound prospecting activities, such as cold calling, email campaigns, and social media outreach, to generate leads and identify potential business customers.</li><li>Research and analyze target industries, companies, and decision-makers to understand their needs and pain points.</li><li>Engage in consultative selling by understanding customer requirements and presenting appropriate solutions that align with their business objectives.</li><li>Build and maintain a pipeline of qualified leads, track sales activities, and update customer information in the CRM system.</li><li>Conduct product demonstrations and presentations to showcase the value and benefits of the company's offerings.</li><li>Develop and deliver persuasive sales proposals, quotes, and contracts to potential customers.</li><li>Negotiate and close sales deals, including contract terms, pricing, and service-level agreements.</li><li>Collaborate with the sales team and other internal stakeholders to ensure smooth handover of accounts and customer satisfaction.</li><li>Stay updated on industry trends, competitor activities, and market conditions to identify new sales opportunities.</li></ul>Requirements:<ul><li>Bachelors degree or equivalent work experience</li><li>Excellent English communication skills</li><li>Lead Generating and Sales conversion skills</li><li>Proven track record in B2B sales or outbound sales roles, preferably in the same industry.</li><li>Customer-centric attitude</li><li>Able to work conveniently in night shift. Experienced Persons are required.</li><li>Ability to multi-task, set priorities and manage time effectively</li><li>Permanent Employment Status</li><li>Good Working Atmosphere</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>International Sales Specialist: 4 years (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Work Location: In person

International Sales Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

Explore 1148+ Call centre operations specialist in Lahore this November. Find roles across top companies and apply now to boost your career.