customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

call center agent (digital services) Jobs in Lahore

call center agent (digital services)

call centre operations specialist

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

Grand City

Call Centre Manager &ndash; Recovery DepartmentLocation: Grand City Head Office Job Type: Full-Time | On-SiteJob SummaryGrand City is looking for an experienced Call Centre Manager with a strong background in Recovery Call Centre operations. The ideal candidate will be responsible for supervising the call centre team, improving recovery performance, optimizing call processes, and ensuring smooth daily operations.Key Responsibilities<ul><li>Lead and manage the recovery call centre team to achieve daily and monthly recovery targets.</li><li>Monitor agents&rsquo; calls, ensure script adherence, and guide them on effective communication.</li><li>Develop and implement recovery strategies to improve follow-up and collection performance.</li><li>Maintain call logs, performance reports, and KPI dashboards for management review.</li><li>Train and motivate agents to improve voice quality, negotiation skills, and productivity.</li><li>Ensure timely follow-ups on overdue clients and maintain accurate recovery records.</li><li>Coordinate with the Recovery, Accounts, and CRM teams for accurate data and smooth processes.</li><li>Handle escalated cases and ensure customer issues are resolved professionally.</li><li>Ensure compliance with company policies and call centre standards.</li><li>Optimize call processes, workloads, and staffing schedules for operational efficiency.</li></ul>Requirements<ul><li>3&ndash;5 years of experience in a Recovery Call Centre, with at least 1&ndash;2 years in a supervisory or managerial role.</li><li>Strong leadership skills and experience in managing a team of call agents.</li><li>Excellent communication, negotiation, and problem-solving abilities.</li><li>Knowledge of recovery processes, follow-up techniques, and customer handling.</li><li>Proficiency in CRM systems, call centre dashboards, and reporting tools.</li><li>Ability to work under pressure and meet recovery deadlines.</li><li>Strong analytical and monitoring skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timeWork Location: In person

Call Centre Manager

Airport Parking Global Services

Location: Lahore / Full Time / Project Based Company: Go Airport Parking (Multi-Airport, Multi-Franchise Network)About The RoleWe are building one of the most advanced AI-driven commercial, pricing, marketing, and operations platforms in the airport services industry &mdash; fully embedded inside our PHP backend system.This is not a research role and not a chatbot-only role. This is a hands-on, production engineering role where you will build real-time:<ul><li>&#9989; Dynamic pricing &amp; demand forecasting</li></ul><ul><li>&#9989; Competitor price &amp; market intelligence</li></ul><ul><li>&#9989; Multi-channel marketing optimisation</li></ul><ul><li>&#9989; Franchisee performance &amp; risk detection</li></ul><ul><li>&#9989; Website conversion &amp; behavioural AI</li></ul><ul><li>&#9989; AI-based Call Centre (DRT &amp; CRS) automation</li></ul>You will be responsible for turning 10+ years of live booking, pricing, marketing, behavioural, and operational data into a fully autonomous AI decision system.This is a career-defining role for the right candidate.Core Responsibilities1. Commercial &amp; Pricing AI (Core Revenue Engine)<ul><li>Build airport-level demand forecasting models</li></ul><ul><li>Implement safe dynamic pricing automation with:</li></ul><ul><li>Seasonal break-even floors</li></ul><ul><li>CPC-based price protection</li></ul><ul><li>Competitor price response logic</li></ul><ul><li>Design price elasticity models per airport &amp; service</li></ul><ul><li>Create price A/B test engines and revenue optimisation loops</li></ul>(References: Dynamic Pricing &amp; Commercial AI Roadmap)2. Marketing &amp; Multi-Channel Budget Optimisation<ul><li>Integrate and analyse:</li></ul><ul><li>Google Ads</li></ul><ul><li>Meta (Facebook/Instagram)</li></ul><ul><li>Bing &amp; Yahoo Ads</li></ul><ul><li>Email (Mailchimp)</li></ul><ul><li>SMS &amp; Affiliates</li></ul><ul><li>Build AI-driven budget allocation models per airport</li></ul><ul><li>Link pricing &harr; CPC &harr; conversion rate &harr; occupancy</li></ul><ul><li>Predict ROAS per date, per airport</li></ul>(References: Marketing &amp; Commercial Intelligence Roadmap)3. Competitor &amp; Market Intelligence<ul><li>Build automated competitor price monitoring</li></ul><ul><li>Track:</li></ul><ul><li>Ad copy changes</li></ul><ul><li>Landing page prices</li></ul><ul><li>Promotions &amp; discount cycles</li></ul><ul><li>Detect price shocks &amp; undercut risks</li></ul><ul><li>Support new airport &amp; new city expansion modelling</li></ul>(References: Competitor &amp; Market Intelligence Systems)4. Franchisee Performance, Risk &amp; Fraud Detection<ul><li>Implement Franchisee Performance Scoring Engine (FPS)</li></ul><ul><li>Build:</li></ul><ul><li>Driver risk prediction</li></ul><ul><li>Complaint spike detection</li></ul><ul><li>SLA decline detection</li></ul><ul><li>Refund &amp; late-fee leakage analysis</li></ul><ul><li>Support automated franchisee intervention systems</li></ul>(References: Franchisee AI &amp; Risk Systems)5. Website Behaviour, Conversion &amp; Personalisation AI<ul><li>Build real-time:</li></ul><ul><li>Price sensitivity detection</li></ul><ul><li>Abandonment prediction</li></ul><ul><li>Dynamic UX personalisation</li></ul><ul><li>Funnel optimisation AI</li></ul><ul><li>Integrate:</li></ul><ul><li>GA4</li></ul><ul><li>Google Tag Manager</li></ul><ul><li>Custom behavioural event streams</li></ul><ul><li>Power live layout reordering &amp; CTA optimisation</li></ul>(References: Advanced Website Conversion AI System)6. AI Call Centre (DRT &amp; CRS Automation)<ul><li>Lead AI implementation for:</li></ul><ul><li>Real-time arrival &amp; return call handling</li></ul><ul><li>Late fee calculation &amp; secure collection</li></ul><ul><li>Booking modifications</li></ul><ul><li>Refunds &amp; complaints intake</li></ul><ul><li>Integrate:</li></ul><ul><li>Voice AI</li></ul><ul><li>Telephony APIs</li></ul><ul><li>Payment gateways</li></ul><ul><li>Support 70&ndash;90% automated call resolution</li></ul>(References: AI Call Centre Roadmap)Technical Stack You Will Work With<ul><li>Primary Backend: PHP (embedded AI integration)</li></ul><ul><li>AI / ML: Python, forecasting models, optimisation systems</li></ul><ul><li>Databases: MySQL / PostgreSQL</li></ul><ul><li>Marketing APIs:</li></ul><ul><li>Google Ads API</li></ul><ul><li>Meta Ads API</li></ul><ul><li>Bing Ads API</li></ul><ul><li>Mailchimp API</li></ul><ul><li>SMS Gateways</li></ul><ul><li>Tracking &amp; Behaviour:</li></ul><ul><li>GA4</li></ul><ul><li>GTM</li></ul><ul><li>Custom JS event streams</li></ul><ul><li>Voice &amp; Payments:</li></ul><ul><li>Realtime Voice APIs</li></ul><ul><li>Twilio / SIP / VoIP</li></ul><ul><li>Stripe / Opayo</li></ul>&#9989; Required ExperienceWe are not looking for juniors.You must have:<ul><li>&#9989; 2+ years in production AI / data engineering</li></ul><ul><li>&#9989; Strong Python for data modelling &amp; automation</li></ul><ul><li>&#9989; Proven experience with:</li></ul><ul><li>Time-series forecasting</li></ul><ul><li>Pricing optimisation</li></ul><ul><li>Marketing attribution models</li></ul><ul><li>Fraud / anomaly detection</li></ul><ul><li>&#9989; API integration experience with:</li></ul><ul><li>Advertising platforms</li></ul><ul><li>Analytics platforms</li></ul><ul><li>Payment systems</li></ul><ul><li>&#9989; Ability to design safe AI automation with hard business constraints</li></ul><ul><li>&#9989; Experience working alongside traditional backend teams (PHP, MySQL)</li></ul>&#9989; Absolutely Essential<ul><li>You must understand business, not just models</li></ul><ul><li>You must be comfortable owning systems end-to-end</li></ul><ul><li>You must be able to explain AI decisions to non-technical management</li></ul><ul><li>You must design with safety, logging, overrides, and compliance</li></ul>Package &amp; Incentives<ul><li>Highly competitive salary (based on experience)</li></ul><ul><li>Long-term role in a scaling international infrastructure</li></ul><ul><li>Direct influence on pricing, revenue, margin &amp; expansionm</li></ul>Why This Role Is Different<ul><li>You are not building a demo</li></ul><ul><li>You are building a live commercial brain controlling revenue, pricing, marketing, operations &amp; support</li></ul><ul><li>You will influence:</li></ul><ul><li>How much customers pay</li></ul><ul><li>Where the company expands next</li></ul><ul><li>How franchisees are ranked and controlled</li></ul><ul><li>How support is automated across the network</li></ul>This is a real AI leadership role, not a research sandbox.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Senior AI Engineer – Commercial, Pricing, Marketing & Operations AI

Acclivousbyte

We are seeking a highly motivated and results-driven Call Centre Agent (Deal Closure) to join our sales team. The ideal candidate will be responsible for handling qualified leads, guiding prospects through the final stages of the sales funnel, and successfully closing deals. This role requires excellent communication skills, strong negotiation abilities, and a proven track record in sales.Key Responsibilities:<ul><li>Handle inbound and outbound calls to engage with potential customers.</li><li>Follow up on leads generated by the marketing or lead generation team.</li><li>Present product/service offerings clearly and confidently to clients.</li><li>Understand customer needs and provide tailored solutions.</li><li>Address customer objections and concerns effectively.</li><li>Negotiate terms and close sales to meet monthly targets.</li><li>Maintain detailed records of interactions and sales activities in the CRM system.</li><li>Collaborate with the sales and support teams for smooth deal processing.</li><li>Ensure a high level of customer satisfaction throughout the sales process.</li></ul>Requirements:<ul><li>Proven experience in sales, telemarketing, or call centre deal closure.</li><li>Strong communication, persuasion, and negotiation skills.</li><li>Ability to work under pressure and meet performance targets.</li><li>Fluency in English (additional languages are a plus).</li><li>Confident, energetic, and goal-oriented personality.</li><li>Basic computer skills and familiarity with CRM tools.</li></ul>Preferred:<ul><li>Experience in closing high-ticket or B2B deals.</li><li>Ability to understand customer pain points and convert them into sales opportunities.</li></ul>Benefits:<ul><li>Competitive salary with attractive commission structure.</li><li>Performance-based incentives and bonuses.</li><li>Growth and learning opportunities within the company.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Call Centre Agent – Deal Closure

ANALTYTICA

Job Title: Recruitment Executive (Female &ndash; Hybrid)Company: ATU LogisticsLocation: LahoreJob Type: Full-Time | HybridJob OverviewATU Logistics is looking for a proactive and skilled Recruitment Executive to manage the full recruitment cycle and support talent acquisition across all departments. The ideal candidate will have hands-on experience in sourcing, screening, interviewing, and onboarding talent&mdash;particularly for roles in logistics, operations, dispatching, customer support, and sales. This position requires excellent communication skills, strong attention to detail, and the ability to thrive in a hybrid work setting.Key ResponsibilitiesManage end-to-end recruitment for all company roles, including call center agents, dispatchers, sales representatives, logistics staff, and administrative positions.Source qualified candidates through LinkedIn, job portals, social media, referrals, talent databases, and professional networks.Conduct initial screening calls, shortlist suitable profiles, schedule interviews, and coordinate with hiring managers.Build and maintain a strong talent pipeline for high-demand positions.Create, update, and post job descriptions on recruitment platforms and social channels.Conduct background verification, document checks, and handle pre-employment formalities.Assist with onboarding activities including documentation, orientation, and coordination with HR Operations.Maintain applicant tracking systems (ATS) and recruitment dashboards.Collaborate with department heads to understand hiring needs and workforce planning.Ensure an exceptional candidate experience throughout the hiring process.Support HR initiatives such as employee engagement, performance tracking, and policy implementation when required.Required Qualifications &amp; SkillsBachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.Prior experience in recruitment, talent acquisition, HR coordination, or hiring for logistics/BPO/call center roles.Strong communication skills in English (both verbal and written).Proficiency in ATS systems, LinkedIn Recruiter, job boards, and MS Office.Strong interviewing, screening, negotiation, and follow-up skills.Ability to multitask, prioritize, and manage high-volume recruitment.Professional, detail-oriented, and capable of handling confidential information.Preferred SkillsExperience hiring for logistics operations, dispatch teams, customer support, outbound sales, warehouse staff, or BPO campaigns.Understanding of recruitment metrics, talent assessment methods, and HR documentation.Familiarity with modern sourcing strategies and candidate engagement practices.BenefitsCompetitive salaryHybrid working model (office + remote)Performance-based incentivesGrowth opportunities within HR &amp; Talent AcquisitionOngoing training and professional developmentKeywords: Recruitment Executive, Talent Acquisition, Hiring Specialist, HR Coordinator, Female Recruiter, Logistics Recruitment, Dispatcher Hiring, BPO Recruitment, Call Center Hiring, Sourcing Specialist, ATS, Talent Pipeline, HR Recruitment, Hybrid Jobs Lahore, ATU Logistics CareersJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Recruitment Executive (Female – Hybrid)

Systems Limited

<div>
 
 Systems Limited is looking We are looking for talented individuals to shape and contribute to the success of our Engagement Centre. As a Consumer Care Representative your responsibility includes assisting our retailers through multi-channel interactions pertaining to Products/Campaigns/Survey activities
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Consumer Interaction: Handle consumer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses/documentation.
 </li>
 <li>
 Problem Resolution: Diagnose consumer issues and provide effective solutions, escalating complex problems to the appropriate department if necessary.
 </li>
 <li>
 Product Knowledge: Maintain a thorough understanding of the company&rsquo;s products and services to provide accurate information to consumers.
 </li>
 <li>
 Consumer Records Management: Update and manage consumer account information, ensuring all interactions are documented accurately.
 </li>
 <li>
 Feedback Collection: Gather and report consumer feedback to help improve products and services.
 </li>
 <li>
 Survey Calls: Executing daily assigned surveys and ensuring correct information is replicated in the relevant DBs
 </li>
 <li>
 Executing Ad-hoc Tasks: Timely and accurate implementation of activities assigned by internal stakeholders with complete record management.
 </li>
 <li>
 Process Transactions: Handle orders, returns, and exchanges efficiently.
 </li>
 <li>
 Build Relationships: Develop and maintain positive relationships with consumers and internal stakeholders through effective communication and follow-up.
 </li>
 <li>
 Meet Performance Metrics: Achieve personal and team targets for call handling, consumer satisfaction, and other KPIs.
 </li>
 <li>
 Continuous Improvement: Participate in training and development activities to enhance skills and knowledge.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 At least 1 years of contact centre experience.
 </li>
 <li>
 Inbound and Outbound consumer service experience.
 </li>
 <li>
 Experience in FMCG Sales is preferred.
 </li>
 <li>
 Customer Service Oriented.
 </li>
 <li>
 Ability to adjust to digital advancement.
 </li>
 <li>
 Issue Resolution.
 </li>
 <li>
 Experience in Hubspot, Gensys, &amp; Relevant CRMs
 </li>
 <li>
 Ability to manage Script-Led interaction.
 </li>
 <li>
 Excellent Communication Skills to build relationship and provide guidance.
 </li>
 </ul>
 
 
 
 
 
 Technical / Functional / Leadership Skills Required
 
 
 <ul>
 <li>
 Advanced English Level &amp; neutral accent with the ability to communicate clearly and effectively.
 </li>
 <li>
 Intermediate Excel Skill.
 </li>
 <li>
 Multitasking: Ability to handle multiple consumer inquiries simultaneously through various channels (phone, email, chat.)
 </li>
 <li>
 Technical Troubleshooting: Basic understanding of the products or services to assist consumers with technical issues.
 </li>
 <li>
 Active Listening: Fully concentrating, understanding, and responding to consumer needs.
 </li>
 <li>
 Conflict Resolution: Managing and resolving consumer complaints in a calm and professional manner.
 </li>
 <li>
 Empathy: Understanding and sharing the feelings of consumers to provide personalized support.
 </li>
 <li>
 Adaptability: Ability to adjust to different consumer personalities and changing situations.
 </li>
 <li>
 Tertiary Marketing or Business qualification desirable.
 </li>
 </ul>
 
 
</div>

Consumer Care Representative

GenXe Tech

We are hiring a Sales Executive (Cold Calling &amp; Sales) for our Lahore office. Your main responsibility will be to make outbound sales calls, deliver a strong sales pitch, identify potential clients, and schedule product demos for our Product Specialist team.This role is ideal for someone who is confident, energetic, and motivated by achieving monthly sales targets.Key Responsibilities<ul><li>Make outbound cold calls to potential customers daily.</li><li>Deliver a clear, compelling sales pitch to generate interest in our SaaS platform.</li><li>Identify client needs and explain the benefits of our solution.</li><li>Schedule online demos for the Product Specialist team.</li><li>Maintain accurate lead details, call notes, and follow-ups in CRM.</li><li>Achieve weekly and monthly calling + conversion targets.</li><li>Follow up with warm leads to push them through the sales pipeline.</li><li>Coordinate with the Product Specialist and Sales Manager for smooth handovers.</li></ul>Requirements &amp; Qualifications<ul><li>Previous experience in cold calling, telesales, or call center sales (preferred).</li><li>Strong communication and convincing skills.</li><li>Ability to handle objections and convert interest into demo bookings.</li><li>Basic understanding of software/SaaS sales is a plus.</li><li>Confident, energetic, and target-driven personality.</li><li>Must be comfortable working from our Lahore office.</li><li>English and Urdu speaking skills required (basic English is acceptable).</li></ul>Salary &amp; Compensation<ul><li>Base Salary: Market-competitive (PKR 40,000 &ndash; 60,000 depending on experience)</li><li>Incentives: Attractive commission on demo bookings &amp; conversions</li><li>Performance Bonus: Monthly bonuses for hitting targets</li><li>Total Earnings: Significantly higher with bonuses + incentives</li></ul>Benefits<ul><li>Professional sales and product training</li><li>Friendly office environment in Lahore</li><li>Daily learning and growth in SaaS sales</li><li>Career growth into Senior Sales or Business Development roles</li></ul>How to ApplySend your CV to: hr@ftssoft.net Subject Line: Sales Executive &ndash; Cold CallingJob Type: Full-timePay: Rs40,000.00 - Rs65,000.00 per monthExperience:<ul><li>Outboud Cold Calling: 1 year (Required)</li></ul>Language:<ul><li>English (Fluent) (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>

Sales Executive – Cold Calling

Explore 942+ Call centre operations specialist in Lahore this December. Find roles across top companies and apply now to boost your career.