business development executive (lead generation)

business development executive – call center

business development executive (lead generation) Jobs in Rawalpindi

business development executive – call center Jobs in Rawalpindi

call center agent (csr) Jobs in Rawalpindi

call center agent (csr)

call center csr (night shift) Jobs in Rawalpindi

call center csr (night shift)

call center job - csr (night shift) Jobs in Rawalpindi

call center job - csr (night shift)

call centre team lead

Speak Viral

We are seeking an experienced and motivated Call Centre Team Lead to oversee daily operations, support customer service representatives, and drive performance excellence. The ideal candidate will provide leadership, coaching, and operational oversight to ensure high levels of customer satisfaction, productivity, and quality service delivery.Key ResponsibilitiesTeam Leadership &amp; Supervision<ul><li>Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets.</li><li>Conduct regular performance reviews, one-on-one coaching sessions, and team meetings.</li><li>Monitor call quality and provide constructive feedback to improve service standards.</li><li>Manage attendance, scheduling, and shift planning.</li></ul>Performance Management<ul><li>Track KPIs such as Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), and Service Level Agreements (SLAs).</li><li>Analyze performance reports and implement action plans to improve outcomes.</li><li>Ensure team adherence to company policies, scripts, and compliance guidelines.</li></ul>Customer Experience &amp; Quality Assurance<ul><li>Handle escalated customer complaints and complex queries.</li><li>Ensure high-quality customer interactions through monitoring and quality audits.</li><li>Identify process improvements to enhance customer satisfaction.</li></ul>Training &amp; Development<ul><li>Support onboarding and training of new hires.</li><li>Identify skill gaps and coordinate training initiatives.</li><li>Foster a culture of continuous improvement and learning.</li></ul>Operational Support<ul><li>Collaborate with other departments (HR, Operations, IT) to ensure smooth call centre functioning.</li><li>Assist in workforce planning and forecasting.</li><li>Prepare regular reports for management review.</li></ul>Qualifications &amp; SkillsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field (preferred).</li><li>3&ndash;5 years of experience in a call centre or customer service environment.</li><li>At least 1&ndash;2 years of supervisory or team leadership experience.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team management abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Analytical and problem-solving skills.</li><li>Proficiency in call centre software, CRM systems, and Microsoft Office Suite.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Strong conflict resolution and decision-making skills.</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(6pm to 3:30pm)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Team Lead

Prime Bpo2

<div>
 
 
 Position: Senior VoIP &amp; Call Centre Infrastructure Engineer (Dialer + Network + Dev)
 
 
 
 
 Location: On-site / Hybrid &mdash; Rawalpindi / Islamabad
 
 
 
 
 Company: Prime BPO2 &amp; Telecommunications
 
 
 
 
 
 
 
 About Us
 
 
 
 
 Prime BPO2 is a fast-growing international call centre working with U.S. insurance campaigns. We operate high-volume outbound dialing environments and require a highly skilled technical expert to own and optimize our telecom and infrastructure stack.
 
 
 
 
 We are looking for a hands-on professional who understands dialers, VoIP, networking, server environments, and automation &mdash; not just support level troubleshooting.
 
 
 
 
 
 
 
 Role Overview
 
 
 
 
 You will be responsible for designing, managing, optimizing, and scaling our calling infrastructure to ensure maximum uptime, call quality, security, and performance. This role requires deep technical expertise and problem-solving capability in real production environments.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 * Manage and optimize dialer platforms (VICIdial / GoAutoDial / custom dialers)
 
 
 
 
 * Configure and maintain SIP trunks and VoIP routing
 
 
 
 
 * Monitor call quality, latency, jitter, packet loss and resolve issues
 
 
 
 
 * Network design, firewall configuration, VLANs, QoS optimization
 
 
 
 
 * Manage servers (Linux preferred &mdash; AWS / Cloud / On-prem)
 
 
 
 
 * Troubleshoot call failures, carrier issues, CLI routing problems
 
 
 
 
 * Implement redundancy and failover systems
 
 
 
 
 * Work with APIs, CRM integrations, and automation tools
 
 
 
 
 * Maintain security best practices and access controls
 
 
 
 
 * Coordinate with operations to improve dialing efficiency
 
 
 
 
 * Documentation of infrastructure and processes
 
 
 
 
 
 
 
 Required Technical Skills
 
 
 
 
 * Strong hands-on experience with VoIP systems
 
 
 
 
 * Deep knowledge of SIP protocol, RTP, codecs, DID management
 
 
 
 
 * Experience with VICIdial or similar predictive dialers
 
 
 
 
 * Networking expertise (TCP/IP, NAT, QoS, VLANs, VPNs)
 
 
 
 
 * Linux server administration
 
 
 
 
 * Database basics (MySQL / PostgreSQL)
 
 
 
 
 * API integrations
 
 
 
 
 * Troubleshooting under live production pressure
 
 
 
 
 
 
 
 Preferred Certifications (Strong Advantage)
 
 
 
 
 * Cisco CCNA or CCNP
 
 
 
 
 * CompTIA Network+
 
 
 
 
 * CompTIA Security+
 
 
 
 
 * Linux Professional Institute Certification (LPIC-1/2)
 
 
 
 
 * AWS Certified Solutions Architect or SysOps
 
 
 
 
 * Sangoma/Asterisk Certification
 
 
 
 
 * VoIP Engineer Certification
 
 
 
 
 * Microsoft Azure Fundamentals (optional)
 
 
 
 
 
 
 
 Experience Required
 
 
 
 
 Minimum 4&ndash;6 years in VoIP / Telecom / Call Centre infrastructure
 
 
 
 
 Experience working in high-volume outbound environments (preferred)
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 We are not looking for basic IT support. We want a problem solver who understands real call centre infrastructure and can take ownership of uptime, stability, and scaling.
 
 
 
 
 You should be comfortable diagnosing complex technical issues independently and implementing long-term solutions.
 
 
 
 
 
 
 
 Compensation
 
 
 
 
 Market competitive salary based on experience and expertise
 
 
 
 
 Performance incentives available
 
 
 
 
 
 
 
 How to Apply
 
 
 
 
 Send your CV with details of dialer platforms, VoIP systems, and infrastructure you have managed to:
 
 
 cv@primebpo2.com
 
 
 
 
 also&nbsp;
 
 
 
 
 WhatsApp (only):&nbsp;
 
 Send your CV on
 
 +92 336 5009690
 
 
 
 
 Subject line:
 
 Senior VoIP Engineer Application &mdash; Prime BPO2
 
 
 
 
 
 
 
 
 www.primebpo2.com
 
 
 
 +92 336 5009690 (WhatsApp Only)
 
 
 <ul>
 <li>
 
 051 8484741
 
 </li>
 </ul>
</div>

Senior Voip Engineer

MM Communication

&quot;&quot;WE ARE HIRING FOR DAY SHIFT Call Centre Read Full ADD&quot;&quot;&quot;&quot;(5 working days in a week)Basic Salary is 28,000/- and 2,000 IS Punctuality allowance total 30,000 and performance base bonuses as well you can earn up-to 50,000/- it&rsquo;s not sale base or target base Job. We are service provider call center. English is also not important you don't need a professional English normal English also considered and we also provide training to new hires and as we are working on UK Based Project so you can also speak in your own language as per client requirementsNo Experience Needed Fresher&rsquo;s are encouraged to applyApply now prefer to drop your CV on the given number0331-0006630NOTE: People who are interested and can manage to come to Bahria town phase 7 Rawalpindi only those people contact me Once again I am mentioning it&rsquo;s not the sale Job salary is Fix so don't ask again and again is this the sale or the target base JobPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

UK-based (Day Shift) Customer Service Representative Required

&quot;&quot;WE ARE HIRING FOR DAY SHIFT Call Centre Read Full ADD&quot;&quot;&quot;&quot;&quot;5 working days in a week&quot;Basic Salary is 28k and 2k is Punctuality allowance Total 30k and performance base bonuses as well you can earn up-to 50k its not sale base or target base Job. We are service provider call center. English is also not important you don't need a professional English normal English also considered and we also provide training to new hires and as we are working on UK Based Project so you can also speak in your own language as per client requirementsNo Experience Needed Freshers are Encouraged to applyApply now prefer to drop your cv on the given number0331-0006630NOTE: People who are interested and can manage to come to Bahria town phase 7 Rawalpindi only those people contact me Once again i am mentioning its not the sale Job salary is Fix so don't ask again and again is this the sale or the target base JobPay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (CSR) Position Required

Aga Khan University

<div><div>Research Associate, Centre of Excellence in Women and Child Health - (260000UP)</div><div><div> 
</div>Research Associate, Centre of Excellence in Women and Child Health
Entity: Aga Khan University 
Location: Rawalpindi 
Introduction 
The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
This a grant funded contractual position. 
Responsibilities 
You will be responsible to support the Research Specialist (RS) CoE to facilitate the effective implementation, conduct and evaluation of CoE programs and ensures that programs are adhering to ethical, medical and humanitarian principles. You will be responsible for:<ul><li><div>
supporting RS in development of research instruments for the project according to their objectives</div></li><li><div>
ensuring the validity of data collected from the field</div></li><li><div>
independently conducting interviews and preparing detailed notes on interviews</div></li><li><div>
ensuring proper collection of specimen as per the provided guidelines</div></li><li><div>
assisting the supervisor in visiting field sites to brief them about the study purpose</div></li><li><div>
assisting the field team for monitoring all the data collectors, field workers and CHW&rsquo;s at the respective field sites to maintain quality control of data</div></li><li><div>
following and ensuring the field implementation of project related SOPs / guidelines as defined in the research project.</div></li><li><div>
assisting supervisors in carrying out day to day work on the field</div></li><li><div>
preparing and presenting weekly project related activity reports.</div></li></ul></div><div></div><div><div> 
</div>Requirements 
You should have:<ul><li><div>
a BSCN/Masters in Arts / Masters in Science or any other relevant degree</div></li><li><div>
atleast two years of experience in community research.</div></li><li><div>
timely and reliable communication with internal team members</div></li><li><div>
the ability to provide support to RS in regular written progress/performance reports on projects to the directors</div></li><li><div>
integrity and strong research ethics</div></li><li><div>
excellent written and verbal communication skills in English and verbal communication in local languages</div></li><li><div>
strong computer and interpersonal skills</div></li><li><div>
the ability to manage time and prioritize tasks effectively</div></li><li><div>
the ability to work in a teams and resilience</div></li><li><div>
the ability to cope with work pressure</div></li><li><div>
willing to work in the communities/field sites</div></li><li><div>
good Computer and Report Writing Skills.</div></li></ul>
Comprehensive employment reference checks will be conducted.<div> 
</div></div><div>
Primary Location: Pakistan-Rawalpindi</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Contractual</div><div>
Job Type: Standard</div><div>
Job Posting: 26/02/2026, 4:40:44 AM</div><div>
Closing Date: 05/03/2026, 12:59:00 PM</div></div>

Research Associate, Centre of Excellence in Women and Child Health

Pentagon Food Group

Job Description: Lead Development Officer (LDO)Job Summary: The Lead Development Officer (LDO) is responsible for identifying and generating new business leads through strategic outreach and research. This role requires strong communication skills, collaboration with business development teams, and a commitment to maintaining high call quality and customer engagement.Key Responsibilities:Develop and Generate Leads through Cold Calling<ul><li>Proactively reach out to potential clients via cold calls to introduce services and generate interest in business opportunities.</li></ul>Ensure Regional TORF Coverage <ul><li>Ensure that all high-potential core segments within the regional TORF are thoroughly covered and targeted for lead generation.</li></ul>Research and Identify Potential Business<ul><li>Conduct market research to identify new business opportunities and gather relevant information about potential clients.</li></ul>Coordinate with BDMs &amp; BDOs <ul><li>Work closely with Business Development Managers and Officers to align lead generation efforts with broader business strategies.</li></ul>Target Achievements <ul><li>Meet and exceed individual lead generation targets and contribute to overall team goals.</li></ul>Customer Responsibility <ul><li>Take ownership of assigned leads and ensure consistent follow-up and engagement to convert them into customers.</li></ul>Follow Scripts <ul><li>Adhere to approved calling scripts to maintain consistency and professionalism in client interactions.</li></ul>Team Player <ul><li>Collaborate effectively with team members, share insights, and support collective success.</li></ul>Training &amp; Development Engagement <ul><li>Participate actively in training sessions and development programs to enhance skills and performance.</li></ul>Focus on Call Quality <ul><li>Maintain high standards of call quality by following best practices and incorporating feedback from QA reviews.</li></ul>Remove Friction from Internal Processes <ul><li>Identify and report inefficiencies in internal workflows and suggest improvements to streamline operations.</li></ul>Maintain CRM Records <ul><li>Update and manage customer relationship management (CRM) systems with accurate and timely information.</li></ul>Follow-Up Strategy <ul><li>Implement structured follow-up strategies to nurture leads and move them through the sales funnel.</li></ul>Reporting and Analytics <ul><li>Generate regular reports on lead generation activities and analyze performance metrics to inform strategy.</li></ul>Qualifications:I. Language Proficiency:- Excellent verbal and written communication skills in both English and Urdu.- Ability to switch seamlessly between languages during conversations.II. Sales Experience:- Previous experience in tele sales, customer service, or a related field is preferred.- Proven track record of achieving sales targets.III. Skills and Abilities:- Strong persuasive and negotiation skills.- Ability to work independently and as part of a team.- Good organizational and time management skills.Technical Proficiency:- Proficient in using CRM software and Microsoft Office Suite.- Comfortable with using telecommunication systems and tools.Benefits:- Competitive salary with performance-based incentives.- Health and Life Insurance- Paid time off and holidays.- Opportunities for professional development and career advancement.Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Lead Development Officer

Blu Sky VAS LLC

Job Title: Virtual Assistant (On-Site/Bahria Phase-7 Rawalpindi)Join a Global Team &amp; Elevate Your Career !We are looking for a team of Virtual Assistants to join our office in Spring North Bahria Phase-7, Rawalpindi. This is a full-time, office-based position. Applicants must have strong English communication skills and prior experience in an international BPO or call center environment. This is your chance to showcase your skills and work with a global client base, all while enjoying competitive pay and a supportive team culture.Responsibilities:* Fulfill the official assignment provided by the client.* Appointment Scheduling* Customer Query Resolution* Help Desk Management* Data Entry and Database Management* Client handling, Communication &amp; retention* Lead generation (Cold calling &amp; Email campaign)What We&rsquo;re Looking For :* Excellent English Communication Skills (written &amp; spoken)* Good With Graphics, Content Creation and Social Media Strategies* 1-3 Years of experience in an international BPO/Call center or freelancing as a Virtual Assistant* Confidence &amp; Professionalism when interacting with clients* Team Player with strong time-management and organizational abilitiesOur Projects :Real Estate VA: Transaction Coordination, Lead Generation and Client CommunicationDigital Marketing VA: Email Campaigns, Content Creation and Campaign ManagementSocial Media Marketing VA: Content Scheduling, Audience Engagement and Performance AnalysisSEO VA: Keyword Research, On-Page Optimization and AnalyticsCanva ExpertWhy Join Blu Sky VA ?* On-the-Job Training &ndash; We provide comprehensive training to help you excel.* Global Exposure &ndash; Collaborate with an international clientele and diversify your skillset.* Career Growth &amp; Development &ndash; Ongoing opportunities to advance within the company.* Supportive Work Environment &ndash; Be part of a forward-thinking team that values innovation and excellence.Company : Blu Sky (internationally recognized Virtual Assistant Agency)Office Location : Third floor Building 68-B, Spring North Bahria Phase-7 Rawalpindi.Shift : Night shiftJob Type : Full time &amp; Office basedCampaign : USA (VA-virtual assistant)Job Timing : 08:00pm-05:00amAttractive SalaryOther benefits : Attractive bonus structure, client retention bonus, Paid leaves, and much more&hellip;&hellip;Note : Pls apply if you are willing to join in the night shift, willing to visit onsite at the employer location at Bahria Phase-7 Rawalpindi, and have an international call center or BPO experienceHow to ApplySend your updated CV to : hr@bluskyvas.comJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Virtual Assistant (On-Site/Bahria Town Phase-7 Rawalpindi)

Explore 249+ Call centre team lead in Rawalpindi this March. Find roles across top companies and apply now to boost your career.