care partner - employee assistance program (sunday-thursday 10:00am-6:30pm est)

licensed mental health counselor (lmhc) - telehealth

care partner - employee assistance program (sunday-thursday 10:00am-6:30pm est) Jobs in Iowa

care partner employee assistance program sunday thursday 10 00am 6 30pm est

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
 
Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Care Partner plays a vital role in Aetna Mental Wellbeing&rsquo;s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone.
We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide. We offer real-time support and connect members to vital resources including behavioral health benefits and employer resources. You'll offer crucial frontline support, identifying warning signs, de-escalating situations, and referring members to their benefits as well as our team of clinicians. Ideal for those with strong interpersonal skills, a passion for mental wellness advocacy, and comfort with digital platforms in a fast-paced, emotionally sensitive setting.
Position Overview:<ul><li>
Sunday-Thursday 10:00am-6:30pm EST.
</li><li>Fully remote role - work anywhere in the U.S.</li><li>
Call center is a 24/7 operation.</li><li>
Holiday work is expected.</li><li>
Schedules may be adjusted based on business need.</li></ul> 
Key Responsibilities:<ul><li>
Respond to incoming calls from individuals seeking emotional support or mental health resources; may expand to message and video chats in the future.</li><li>
Create a safe and supportive environment for members by ensuring privacy and maintaining a calm, empathetic presence.</li><li>
Assess/Identify clinical risk and transfer member for clinical support.</li><li>
Help members navigate through employee assistance program and behavioral health benefits, internal and external resources, and connect to appropriate providers.</li><li>
Document all interactions in real-time using secure systems, in compliance with HIPAA and internal policies.</li><li>
Take direction to execute techniques, processes, and responsibilities.</li><li>
Determine purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.</li><li>
Assess client&rsquo;s needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.</li><li>
Use screening tools to identify where urgent clinical intervention is needed, and transfers calls appropriately, including members in crisis and at risk.</li><li>
Perform appropriate research in internal databases and online to identify potential providers and resources.</li><li>
Enter member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally.</li><li>
Communicate effectively with all internal stakeholders.</li><li>
Utilize relevant Aetna databases to research and identify validated, appropriate member resources.</li><li>
In the appropriate EAP system, maintaining an inventory of materials.</li><li>
Provide miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.</li><li>
Compliance with Policies and Regulatory Standards</li><li>
Protect the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.</li><li>
Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.</li><li>
Proactively listens to members and anticipates their needs, taking full ownership of each member interaction.</li><li>
Address inquires and resolve issues as a &quot;single-point-of contact&quot; based on phone calls, digital and written correspondence.</li><li>
Provide customized interaction based on customer preference and individualized needs.</li><li>
Resolve complex issues without or with limited management intervention.</li><li>
Administer structured pre-screening assessment based on triggers to assure urgent needs are directed appropriately.</li><li>
Identify triggers for additional resources and support connections to such responses.</li><li>
Assess for social determinants/needs and offers and connects members with viable resources to address those needs.</li></ul>
Workspace Requirements:<ul><li>
Position is fully remote/WAH.</li><li>
Must have a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy.</li><li>
Sitting in front of the computer with double monitors and a headset on</li><li>
Multitasking, often while speaking with our members.</li><li>
Typing/documenting.</li><li>
Utilizing intranet and other tools to assist with call handling, often in the moment.</li><li>
Utilizing chats/IM during or in between calls for support.</li><li>
Reading emails to stay up-to-date on important plan sponsor information, process changes, department information.</li><li>
Must have reliable internet and need to be hardwired into internet modem (wifi not supported).</li><li>
Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps.</li><li>
Broadband or Fiber connection. Using DSL (satellite), Cellular internet (T-Mobile, Verizon, AT&amp;T Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet.</li><li>
Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.</li></ul>
Required Qualifications:<ul><li>
1-2 years of experience in a call center, help line, or customer support environment&mdash;especially involving virtual communication.</li><li>
1-2 years of experience in a social, psychological, or human service field providing client support.</li><li>
Technologically proficient, including basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)</li><li>
Strong verbal communication, emotional intelligence, and active listening skills; ability to remain composed and supportive during emotionally intense or crisis situations.</li><li>
Able to troubleshoot basic issues related to call center platforms, which may include video and chat modalities.</li><li>
Maintain a private, professional, and distraction-free workspace, be camera ready and supported by a reliable wired broadband or fiber internet connection (minimum 400 Mbps download, 10&ndash;20 Mbps upload; DSL and cellular not permitted).</li></ul> 
Preferred Qualifications:<ul><li>
Experience using multiple systems and screens, call platforms, video and chat platforms (e.g.Five9, Microsoft Teams, or proprietary systems) in member-facing roles.</li><li>
Experience working with the Behavioral Health population.</li><li>
Bilingual or multilingual skills.</li><li>
Bachelor&rsquo;s degree in psychology, social work, or related field.</li></ul> 
Education:<ul><li>
High school diploma or GED.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/06/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Care Partner - Employee Assistance Program (Sunday-Thursday 10:00am-6:30pm EST)

Brightside Health

<div>Licensed Mental Health Counselor (LMHC) &mdash; Remote | Brightside Health
At Brightside Health, we&rsquo;re redefining remote therapy and telehealth with evidence-based, human-centered mental health care. As a LMHC, you&rsquo;ll deliver transformative, evidence-based virtual therapy to individuals seeking real change. With our proven care models, 86% of our members experience meaningful improvements within just 12 weeks. 

About Brightside: Brightside Health is a tech-enabled healthcare company transforming remote mental health care through evidence-based programs and a full continuum of services, including general therapy, suicide prevention care, and SUD IOP. LMHCs love Brightside for fully remote, flexible schedules, steady referral stream, and exceptional clinical support&mdash;including free CEUs, CAMS-care training, and case consult groups. We offer built-in psychoeducation tools, billing and client support, and a collaborative environment.

Role overview: We are seeking passionate, licensed mental health counselors to deliver high-quality telehealth care within our general mental health program. In addition to general care, LMHCs have the opportunity to opt into specialized programs, including our Suicide Prevention Program, Teen Program, and our upcoming Mental Health IOP (Intensive Outpatient Program). If you're committed to evidence-based practices and excited to deliver culturally responsive care to adults or even teens, we'd love to hear from you.

What you&rsquo;ll do:
<ul><li>
Deliver weekly evidence-based virtual therapy sessions via live video</li><li>
Apply the Unified Protocol (UP) framework and CBT to guide treatment</li><li>
Monitor client progress virtually through automated assessments and goal-based measures</li><li>
Collaborate with psychiatric providers and fellow therapists for comprehensive care</li><li>
Maintain accurate, timely documentation through our AI-enhanced EMR
</li></ul>
Why join Brightside?
<ul><li>
Unprecedented impact: Make a real impact with an innovative, mission-driven remote therapy team</li><li>
Clinical support: Grow professionally with leadership support and continuous education opportunities, including billing and care coordination support</li><li>
Professional growth opportunities: Serve across diverse service lines, including our Suicide Prevention Program and expanding Teen Therapy Program</li><li>
Custom-built tools: Be part of a tech-enabled virtual mental health care model and enjoy our streamlined EMR integrated with treatment software, assessment tools, progress monitoring, and AI transcription for seamless documentation</li><li>
Collaborative approach: Thrive in a collaborative culture rooted in innovation, inclusivity, and compassion</li><li>
Ongoing referrals: Grow your ideal caseload with Brightside&rsquo;s steady and reliable stream of client referrals</li></ul>

What we offer:
<ul><li>
100% remote, flexible 1099 contractor positions</li><li>
Create your own schedule (Monday-Sunday, 7am-9pm)</li><li>
No on-call work</li><li>
Free CEUs and CAMS training for suicide risk treatment</li><li>
Dedicated operational support: billing, IT, and insurance assistance</li><li>
Free malpractice insurance coverage</li><li>
Health insurance recommendations via Stride Health</li><li>
AI-driven EMR to streamline documentation and enhance clinical care</li><li>
Opportunities to work with our Suicide Prevention and Teen Therapy Programs</li></ul>

Qualifications:
<ul><li>
Master's or Doctorate in Counseling (MA, MS, MHC, PhD, PsyD)</li><li>
Independent clinical license (LMHC, LPC, etc.)</li><li>
Minimum 1 year of independent licensure (2+ state licenses a big plus)</li><li>
2+ years of recent experience delivering CBT and evidence-based therapy to adults</li><li>
Comfortable treating a diverse range of populations and mental health conditions</li><li>
Tech-savvy and enthusiastic about integrating digital solutions into clinical practice</li><li>
Experience working with higher-risk populations and/or adolescents preferred
</li></ul>
Apply Today! Shape the future of evidence-based remote mental health care &mdash; apply today and make a lasting difference with Brightside Health.

Learn more at: www.brightside.com/careers

We know that diversity fosters innovation, inclusivity, and better care. We are committed to equity and encourage candidates of all backgrounds to apply, even if your experience isn&rsquo;t an exact match. Brightside is proud to be an Equal Opportunity Employer and does not discriminate based on race, color, gender, sexual orientation, gender identity, age, religion, disability, national origin, veteran status, or any other status protected by law. 
#LI-Remote #Indeed-Remote</div>

Licensed Mental Health Counselor (LMHC) - Telehealth

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary 
Responsible for performing quality inter-rater review audits of medical records coded by internal team (CDQA and Sr CDQA) to ensure the ICD-10 codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) for the purpose of risk adjustment processes are appropriate, accurate, and supported by clinical documentation in accordance with all State and Federal regulations and internal policies and procedures.
Additional responsibilities to include but not limited to the following:<ul><li>
Proven ability to support coding judgment and decisions using industry standard evidence and tools.</li><li>
Ability to confidently speak to such evidence across stakeholders with varying knowledge and clinical expertise in either written or verbal forms including communication with clinical or coding staff, federal regulators and vendor coding resources.</li><li>
Conducts process audits to ensure compliance with internal policies and procedures and existing CMS regulations.</li><li>
Ability to work independently as well as in a cross functional role within other teams for collaboration on best practices.</li><li>
Possesses a genuine interest in improving and promoting quality; demonstrates accuracy and thoroughness and assists others to achieve the same through mentoring and instruction.</li><li>
Conducts process audits to ensure compliance with internal policies and procedures as well as regulatory guidance from CMS, OIG or other Regulatory body.</li><li>
Expertise in assigning accurate medical codes for diagnoses as documented for physicians and other qualified healthcare providers in the office and/or facility setting.</li><li>
Thorough knowledge of coding guidelines and regulations to meet compliance requirements, such as establishing medical necessity.</li><li>
Expertise in medical documentation, fraud, abuse and penalties for documentation and coding violations based on governmental guidelines.</li><li>
Performs other related duties as required.</li></ul> 
Required Qualifications<ul><li>
Computer proficiency including experience with Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook, industry standard coding applications).</li><li>
Experience with International Classification of Disease (ICD) codes required.</li><li>
5 years recent and related experience in medical record documentation review, diagnosis coding, and/or auditing.</li><li>
Experience with Medicare and/or Commercial and/or Medicaid Risk Adjustment process and Hierarchical Condition Categories (HCC) required.</li><li>
CPC (Certified Professional Coder) or CCS-P (Certified Coding Specialist-Physician) and CRC (Certified Risk Adjustment Coder) required</li></ul> 
Preferred Qualifications<ul><li>
CPMA (Certified Professional Medical Auditor), CDEO (Certified Documentation Expert Outpatient) or CPC-I (Certified Professional Coding Instructor) preferred.</li><li>
Excellent analytical and problem-solving skills.</li><li>
Superior communication, organizational, and interpersonal skills</li></ul> 
Education<ul><li>
Bachelor of Arts/ Bachelor of Science Degree or equivalent experience.</li><li>
Completion of AAPC/AHIMA training program for core credential (CPC, CCS-P) with associated work history/on the job experience equal to approximately 3 years for CPC.</li><li>
5-8 years encompassing additional credentials and/or application of credentials.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/13/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Analyst, Coding Data Quality Auditor

Trustwell Living

<div>Remember why you went into nursing; at Trustwell Living, you have the ability to make a meaningful difference in the lives of seniors, families, and team members every day.
<ul>
<li>Now Hiring Full-Time LPN's</li>
<li>Pay: $32.00 - $33.50 per hour based on experience</li>
<li>Shift: 2:00 p.m. - 10:00 p.m. and 10:00 p.m. - 6:00 a.m.
<ul><li>must be available to work some weekends and holidays</li></ul></li> 
</ul>
As the Licensed Practical Nurse (LPN), you will be responsible for providing direct resident care and supervision of residents&rsquo; needs based on their individualized service/care plan. You will monitor residents for changes in condition and signs/symptoms of illness, in accordance with federal and state laws and regulations, as well as the policies of the Community. In partnership with the Health Services Director, you will communicate and document changes or concerns regarding residents and assist in supervising the care team. 


The successful candidate for this position will have:
<ul>
<li>A passion for seniors and enhancing their quality of life</li>
<li>A valid Licensed Practical Nurse (LPN) license; a Compact license or the ability to obtain one is encouraged. An unencumbered LPN license is required.
</li><li>Minimum of at least one year of successful experience as an LPN in assisted living or long-term care</li>
<li>Experience administering medication and treatment plans per the doctor's orders and community policies</li>
<li>Knowledge of state regulations pertaining to resident care and understanding the importance of being state survey-ready every day.</li>
<li>Have experience working as a mandatory reporter and can immediately intervene, report, and investigate all suspected or alleged verbal, physical, sexual abuse, or theft from a resident.</li>
<li>Have a current driver&rsquo;s license.</li></ul> 


Why Join Us? 
At Trustwell, we believe in creating a work environment that fosters growth and satisfaction. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. By joining our team, you&rsquo;ll become part of a community that values care and compassion toward its senior residents. We strive to build an inclusive work environment that celebrates differences and empowers all individuals with opportunities to channel their entrepreneurial spirit. Trustwell is an EEO employer. All offers of employment with Trustwell Living are contingent upon a satisfactory background and drug screening. 


IND1200</div>

Licensed Practical Nurse

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
Hiring preference for candidates able to work east coast hours.
To review all content of an RFP with questionnaire submission prior to final submission for accuracy. 
 
Required Qualifications 
3-5 years RFP writer experience
3-5 years Insurance industry experience
Preferred Qualifications 
3-5 years of Meritain Health experience 
Education 
Bachelor's Degree in English, Education, Journalism and/or relevant work experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/15/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Manager Proposal Management

Zurich Insurance

<div>Zurich is currently looking for a to join our Rural Community Insurance Services (RCIS) team. RCIS is one of the leading crop insurance providers in the U.S. RCIS offers insurance protection in all 50 states through a national network of about 3,600 licensed agents. RCIS offers a wide range of private product coverages, including a diverse selection of named-peril options, supplemental and stand-alone insurance products as well as federal crop insurance plans through the United States Department of Agriculture&rsquo;s Risk Management Agency. Together with RCIS agents, we protect America&rsquo;s farmers and ranchers. 
 
Zurich North America is hiring an RCIS Crop Claims Specialist or Claims Crop Field Adjuster I to join our team! 
 
We are open to hiring talent in one of the following locations within: Carroll, Greene, Sac, Calhoun, Buena Vista, Pocahontas, Dickinson, Emmett, Clay, Palo Alto, and Kossuth counties. You must live within 70 miles of these locations to be successful. 
 
If you are ready for a career move, consider working for a company with a global footprint that offers terrific benefits including a bonus plan, 401K match and a second 401K company contribution, flexible work options, summer hours, an excellent work/life balance and a great culture. 
 
Additional responsibilities will include: 
<ul><li>
Exercise judgement to determine liability by gathering and analyzing relevant facts, utilizing applicable procedures.</li><li>
Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.</li><li>
Participates in Risk Management Agency initiated reviews and referrals for sake of operations integrity and quality assurance.</li><li>
Protect Zurich&rsquo;s reputation by keeping claims information confidential.</li><li>
Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks. And participating in professional societies.</li></ul><div> 
This role will be filled at either the Crop Claims Specialist or Crop Claims Specialist II Level. The hiring manager will determine the appropriate level based upon the selected applicant&rsquo;s experience and skill set relative to the qualifications listed for this position.</div><div></div> 
Crop Claims Specialist Basic Qualifications: 
<ul><li>
High School Diploma or Equivalent and 6 or more months of experience in the agricultural area</li><li>
Crop Adjuster Proficiency Program Certification (CAPP) must be obtained with 180 days of hire date.</li><li>
Reliable personal transportation and travel within territory</li><li>
RCIS Crop Adjuster Physical Requirements: walk in agricultural fields up to 3 miles, climb agricultural storage bins up to 25 feet, lift 25 lbs to 50 lbs, work outdoors in varying temperatures/weather conditions.</li></ul> 
OR 
Crop Claims Specialist II: 
<ul><li>
High School Diploma or Equivalent and 4 or more years of experience in the agricultural or the crop insurance industry 
AND</li><li>
Crop Adjuster Proficiency Program (CAPP) Certification must be obtained within 180 days of hire date</li><li>
Personal transportation and travel within assigned territory and travel outside of assigned are to assist with workload(s) , participate on CAT team and/or provide remote assistance for the CROP Claims Care Center calls and/or CCP Claims</li><li>
RCIS Crop Adjuster Physical Requirements; walk in agricultural fields up to 3 miles, climb agricultural storage bins up to 25 feet, lift 25 lbs to 50 lbs, work outdoors in varying temperatures/weather conditions</li></ul> 
Preferred Qualifications for both levels: 
<ul><li>
Strong verbal, written and interpersonal skills.</li><li>
Strong organization, multi-tasking and prioritization skills.</li><li>
Intermediate Microsoft office skills.</li></ul><div> 
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply&mdash;your unique background matters to us. The combined salary range for this position is $44,304.00 - $77,000.00. The proposed hourly rate for the Claims Crop Field Adjuster I is $21.30 - $29.33, with short-term incentive bonus eligibility set at 5%. The proposed salary range for the Crop Claims Specialist is $47,100.00 - $77,000.00, with short-term incentive bonus eligibility set at 10%.</div> 
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.] 
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment&mdash;so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500&reg;. 
Join us for a brighter future&mdash;for yourself and our customers. 
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. 
Zurich complies with 18 U.S. Code &sect; 1033. 
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Iowa Virtual Office 
Remote Working: Hybrid 
Schedule: Full Time 
Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-LC1 #LI-ASSOCIATE #LI-HYBRID</div>

RCIS Crop Claims Specialist Iowa

<div>
 
 Join Our Team!
 
 
 
 At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
 
 
 
 Job Overview
 
 
 
 The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&amp;T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
 
 
 
 Key Responsibilities
 
 :
 
 
 
 Customer Support
 
 
 
 <ul>
 <li>
 Provide professional, friendly, and solution-focused support to AT&amp;T customers inside national retail locations
 </li>
 <li>
 Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
 </li>
 <li>
 Troubleshoot wireless devices, network issues, and feature functionality
 </li>
 <li>
 Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations
 
 
 </li>
 </ul>
 
 Retail Partner Support
 
 
 
 <ul>
 <li>
 Act as the AT&amp;T subject-matter expert for retail employees and third-party labor partners
 </li>
 <li>
 Serve as the primary AT&amp;T representative for these partners, leading in-store support for retail escalations
 </li>
 <li>
 Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience
 
 
 </li>
 </ul>
 
 Work Environment &amp; Schedule Expectations
 
 
 
 <ul>
 <li>
 This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day
 </li>
 <li>
 Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs
 </li>
 <li>
 Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Navigate multiple systems simultaneously while engaging with customers in real time
 </li>
 <li>
 Document all interactions thoroughly and accurately
 </li>
 <li>
 Adhere to company policies, compliance requirements, and privacy standards
 </li>
 <li>
 Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores
 </li>
 <li>
 Execute and maintain approved planograms for mobile devices and signage
 </li>
 <li>
 Maintain inventory accuracy for display devices and fixtures
 </li>
 <li>
 Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents
 </li>
 <li>
 Share insights on recurring issues to improve processes and customer experience
 </li>
 <li>
 Maintain a positive, professional demeanor during all interactions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong customer service and communication skills
 </li>
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 Ability to handle high-stress or escalated situations with professionalism
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 Proficient in multitasking and navigating complex systems
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 Detail-oriented with strong problem-solving abilities
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 Ability to work flexible hours, including evenings, weekends, or holidays as needed
 
 
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 Preferred Qualifications
 
 
 
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 Experience in wireless communications, retail customer service, or technical support
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 Previous call center or retail support experience is a plus
 
 
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 What We Offer
 
 
 
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 Competitive starting pay of $26 per hour!
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 Comprehensive training and development programs
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 A supportive and engaging team environment
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 Opportunities for career growth and advancement
 
 
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 Benefits
 
 
 
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 Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
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 401k Plan with employer matching after one year of employment
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 Paid vacation, personal/sick days, and bereavement time after 90 days
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 Employee Profit Sharing Program
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 50% AT&amp;T wireless discount
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 Paid training
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 Advancement opportunities, we prefer to promote from within!
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</div>

Retail Support Specialist

Explore 9+ Care partner employee assistance program sunday thursday 10 00am 6 30pm est in Iowa this March. Find roles across top companies and apply now to boost your career.