accounts manager

project manager

project coordinator

manager

processing officer

case manager

HOF Immigration Services

<p><b>Case Manager &ndash; U.S. Immigration (EB-2 NIW Focus)</b><br/><b>Location:</b> Lahore<br/><b>Company:</b> HOF Migration</p><p><b>Overview:</b><br/>HOF Migration is seeking a detail-oriented and client-focused <b>Case Manager</b> to lead the end-to-end processing of U.S. immigration cases, with a <b>primary focus on the EB-2 National Interest Waiver (NIW)</b> program. You will serve as the main point of contact for clients, ensuring their applications are handled accurately, efficiently, and in compliance with U.S. immigration laws.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage EB-2 NIW cases from start to finish.</li><li>Serve as the primary communication channel for clients, providing clear updates, guidance, and support throughout the EB-2 NIW application process.</li><li>Communicate clearly and professionally with clients, processors, and agencies.</li><li>Collaborate with internal teams to improve operational efficiency and ensure high-quality, client-centered service delivery.</li><li>Track key deadlines and proactively follow up with clients to collect missing documentation or clarify application details.</li><li>Maintain accurate records to ensure smooth and successful case processing.</li><li>Stay updated on U.S. immigration policy changes, especially related to EB-2 NIW.</li></ul><p><b>Qualifications:</b></p><ul><li>Experience in immigration services or legal case management (EB-2 NIW preferred).</li><li>Excellent communication and organizational skills.</li><li>Strong attention to detail and ability to manage multiple cases.</li><li>Proficiency in MS Office and CRM/case management systems.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and benefits</li><li>Supportive team environment</li><li>Growth opportunities in the U.S. immigration field</li></ul><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p>

Customer Service

Account Manager

<p><b>Position Overview:</b><br/>HOF Migration is seeking a detail-oriented, client-focused, and highly communicative <b>Case Manager</b> to oversee and manage the end-to-end immigration process for our clients. The Case Manager will act as the primary point of contact, ensuring all communication with clients is clear, timely, and professional while their applications are handled efficiently, accurately, and in compliance with immigration laws and regulations.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage client cases from initiation to completion, ensuring smooth processing of applications.</li><li>Serve as the main communication channel for clients, providing clear updates, guidance, and reassurance throughout the process.</li><li>Provide detailed instructions to clients regarding required documentation, timelines, and immigration procedures.</li><li>Coordinate with legal teams, consultants, and government authorities, maintaining professional communication at all levels.</li><li>Maintain accurate case records, databases, and client files.</li><li>Track deadlines and follow up proactively with clients to collect missing information or documents.</li><li>Conduct regular case reviews and updates to ensure compliance with internal policies and external requirements.</li><li>Communicate effectively with internal teams to improve processes and ensure high-quality client service.</li><li>Stay up to date with immigration regulations, policies, and procedures, and communicate relevant updates to clients and colleagues.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Prior experience in immigration services, legal case management, or client services is an advantage.</li><li><b>Strong communication skills</b> (verbal and written) with the ability to explain complex information in a clear and professional manner.</li><li>Excellent organizational and time-management skills with the ability to handle multiple cases simultaneously.</li><li>Proficiency in MS Office and case management software (experience with CRM systems is a plus).</li><li>High attention to detail and ability to work under pressure.</li><li>Client-focused mindset with an empathetic and professional approach.</li></ul><p><b>Core Soft Skills &amp; Competencies:</b></p><ul><li>Exceptional interpersonal and relationship-building skills.</li><li>Active listening and empathy to understand client needs and concerns.</li><li>Problem-solving and conflict-resolution abilities.</li><li>Patience, adaptability, and resilience in challenging situations.</li><li>Strong teamwork and collaboration skills.</li><li>Professionalism and cultural sensitivity when dealing with diverse clients.</li></ul><p><b>What We Offer:</b></p><ul><li>A dynamic and supportive work environment.</li><li>Opportunities for professional growth and learning in the field of migration.</li><li>Competitive salary and benefits package.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p>

Client Coordinator

Client Service Manager

One World Immigrations

<p>We are seeking a Knowledgeable Immigration Processing Officer to join our team.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Case Management:</b> Prepare and submit immigration applications accurately and on time.</li><li><b>Client Consultation:</b> Talk to clients to understand their needs and guide them on the best visa options. Stay in touch with clients, give updates, and answer their questions.</li><li><b>Record Keeping:</b> Keep clear and complete records of all client cases.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education:</b> Graduation Must</li><li><b>Communication Skills:</b> Good verbal and written communication skills in English.</li><li><b>Interpersonal Skills:</b> Strong interpersonal skills with the ability to effectively guide clients.</li><li><b>Documents Preparation: </b>Have knowledge of preparing, maintaining and submitting documents with good research skills.</li><li><b>Research Work: </b>Haveexperience to doing research works.</li><li><b>Computer Skills: </b>Have proficiency in MS Office (MS Word, MS Excel, Outlook)</li><li><b>Knowledge:</b> Having knowledge and understanding of Visa Consultancy like Study Visa, Immigration Visa, Work Visa etc is a Plus.</li></ul><p><b>Benefits:</b></p><ul><li><b>Competitive salary package + Handsome Commission Package + Mobile Allowance.</b></li><li>Opportunities for professional development and training.</li><li>Supportive and collaborative work environment.</li></ul><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Processing Officer

Palladium Pakistan (Pvt.) Limited

<div><div><div><div><b>Posted date</b></div> <div>18th September, 2025</div> <div><b>Last date to apply</b></div> <div>18th October, 2025</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Lahore</div>
</div><br>
<div><div><b>Category</b></div> <div>Management and Executive
</div></div><br>
<div><div><b>Type</b></div> <div>Consultancy</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>10 years</div></div></div></div>
<br><p></p><div><div><b>TA Title:</b> Delivery Unit to Implement the Universal Health Coverage (UHC) Roadmap<br>
</div><p></p><p><b>Programme</b></p>
<p>
Evidence for Health (E4H) is a Foreign, Commonwealth &amp; Development Office (FCDO)-funded programme aimed at strengthening Pakistan's healthcare system, thereby decreasing the burden of illness and saving lives. E4H (2023-2027) provides technical assistance (TA) to Punjab and also to the Federal and Khyber Pakhtunkhwa (KP) governments. The Punjab component is being implemented by Palladium along with Oxford Policy Management (OPM).</p>
<p>
Through its flexible, embedded, and demand-driven model, E4H Punjab will support the government to achieve a resilient health system that is prepared for health emergencies, responsive to the latest evidence, and delivers equitable, quality, and efficient healthcare services. Specifically, E4H will deliver TA across three outputs:</p>
<p><b>
Output 1: </b>Strengthened integrated health security, with a focus on preparing and responding to health emergencies, including pandemics.</p>
<p><b>
Output 2: </b>Strengthened evidence-based decision-making to drive health sector performance and accountability.</p>
<p><b>
Output 3: </b>Improved implementation of Universal Health Coverage, with a focus on ending preventable deaths.</p>
<p>
E4H-Punjab works in partnership with the Punjab Department of Health (DOH).</p>
<p></p>
<p><b>Terms of reference</b></p>
<p>
Accelerating the implementation of Universal Health Coverage (UHC) is one of the core objectives and key thematic areas of the Evidence for Health (E4H) Programme in Punjab. Under SDG 3.8, UHC is considered the best investment in human capital and a foundational driver of sustainable and inclusive economic growth and development.</p>
<p>
Despite improvements in the National UHC Service Coverage Index (SCI), which increased from 39.7 in 2015 to 52.7 in 2022, only half of Pakistan's population has access to essential health services. According to Pakistan's UHC Monitoring Report 2023, achieving an SCI of 80+ by 2030, as targeted by SDG 3.8.1, will be challenging.</p>
<p>
In Punjab, the SCI was slightly higher than the national average, at 53.8 in 2022. A notable milestone was the finalisation of the UHC Benefit Package/Essential Package of Health Services (EPHS) by the provincial government in 2021. This comprehensive package underscores the government&rsquo;s commitment to UHC by ensuring the provision of essential health services to all residents of Punjab, marking a significant step towards improving population health and achieving UHC.</p>
<p>
Additionally, the Sehat Sahulat Programme, initially designed to support individuals below specific poverty markers, was expanded in 2021 to cover 100% of Punjab&rsquo;s population, significantly advancing UHC efforts. To address EPHS implementation gaps at the community and Primary Health Care (PHC) level, the provincial government, with support from the World Bank's National Health Support Programme (NHSP) and Human Capital Investment Project (HCIP), has been actively investing in necessary resources.</p>
<p>
Despite these efforts, UHC implementation in Punjab faces significant challenges. The province&rsquo;s health information system has made strides with adopting Electronic Medical Records (EMRs) for case-based data and public health data reporting via the District Health Information System 2 (DHIS 2) to the Director General's office. Over 100 Basic Health Units (BHUs) have implemented the EMR system under the Health Information System Delivery Unit (HISDU), with plans for province-wide expansion. HISDU&rsquo;s EMR system, which includes 68 modules for various health services, is fully integrated with the provincial dashboard and accessible via web-based and Android platforms.</p>
<p>
The Integrated Disease Surveillance and Response (IDSR) system reports weekly through DHIS2, and efforts are underway by the Punjab Information Technology Board (PITB) to integrate EMR systems in 53 specialised hospitals. District-level digitised data processes are being integrated into HISDU, although national-level linkage of DHIS or DHIS2 data is still in development. These ongoing improvements aim to achieve comprehensive data integration and interoperability across various levels and programmes.</p>
<p>
Addressing socioeconomic and geographic disparities in healthcare access is critical for achieving UHC in Punjab, particularly in the southern regions where SCI scores remain low. The Health &amp; Population Department (H&amp;PD) plans to enhance UHC investments and optimise existing resources while maintaining rigorous service delivery monitoring. The E4H Programme will provide Technical Assistance (TA) to develop a cohesive and comprehensive roadmap for UHC implementation.</p>
<p>
Creating this roadmap must align with expanding the existing Family Planning Delivery Unit, which will centralise and prioritise reforms through an integrated approach, thereby strategically guiding UHC implementation improvements across the province. The previous Family Planning (FP) initiatives under DAFPAK PSSD established a robust Delivery Unit, which initially focused on improving Contraceptive Prevalence Rates. This Unit's capacity and analytical support capabilities will be leveraged and expanded within the new UHC Delivery Unit, continuing to upskill the existing team and drive strategic improvements in UHC implementation across Punjab.</p>
<p><b>
Objectives</b></p>
<p>
The unit's objective is to monitor data and build institutional capacities for evidence-based decision-making and accountability. It will define key performance indicators for the South, North, and Central districts in Punjab, monitor them regularly, and analyse data to report regularly in stocktakes.</p>
<p><i>
(The unit will be providing support to the Secretary Health and the CM to hold the department accountable through regular performance stocktakes).</i></p>
<p><b>
Sub-objectives</b></p>
<div>
<ul><li>To work on the UHC SCI in Punjab, focusing on Primary Health Care (PHC).</li></ul>
<ul><li>To coordinate and liaise with the STTA UHC implementation roadmap team to develop a roadmap aligned with the Department's 5-year HSRP and CM&rsquo;s health sector priorities.</li></ul>
<ul><li>To liaise with the Data Governance embedded TA team (including DHIS II and EMR) to ensure the Delivery Unit can identify areas of data quality improvement.</li></ul>
<ul><li>To liaise with international development partners engaged in all UHC-related activities to create synergies and avoid duplication of efforts.</li></ul>
<ul><li>To build the capacity of the Department to use data for evidence-based decision-making, performance and accountability.</li></ul>
</div>
<p><b>Scope of Work and Methodology</b></p>
<p>
The unit's objective is to monitor data and build institutional capacities for evidence-based decision-making and accountability. It will define key performance indicators for the South, North, and Central districts in Punjab, monitor them regularly, and analyse data to report regularly in stocktakes.</p>
<p><i>
(The unit will be providing support to the Secretary Health and the CM to hold the department accountable through regular performance stocktakes).</i></p>
<div>
<ul><li><i>Phase 1: In the first phase, the Delivery Unit is expected to establish a solid foundational strategy aligned with the UHC roadmap and provincial health policies. This may include, among other tasks:</i></li></ul>
</div><ul><li>Develop the TORs of the Delivery Unit</li>
<li>Notify the Delivery Unit</li>
<li>Conduct a kick-off workshop to align the Delivery Unit&rsquo;s strategic objectives with the UHC roadmap</li>
<li>Hold a workshop with development partners and technical experts to get feedback</li>
<li>Establish an understanding of clear goals, responsibilities, and timelines</li>
<li>Create specific, actionable and timed implementation plans for each of the four proxy areas of UHC implementation aligned with the UHC roadmap</li>
</ul><div><ul><li><i>2. Checkpoint(s) Conduct a kick-off workshop to align the Delivery Unit&rsquo;s strategic objectives with the UHC roadmap</i></li></ul>
</div><ul><li>Conduct a kick-off workshop to align the Delivery Unit&rsquo;s strategic objectives with the UHC roadmap</li>
<li>Establish an understanding of clear goals, responsibilities, and timelines for the Delivery Unit</li>
<li>Approval of TORs and action plan by the Secretary</li>
</ul><div><ul><li><i>3. Phase 2: In the second phase, the Delivery Unit is expected to execute the action plan and ensure coordination among various stakeholders and decision-makers, which is essential for UHC implementation and decision-making.</i></li></ul>
</div><ul><li>Implement a monitoring system to track progress against the UHC roadmap using indicators identified through a rigorous consultative process between the H&amp;PD and the CM office.</li>
<li>Report the data to the CM&rsquo;s health roadmap focal points and present data in quarterly stocktakes.</li>
<li>Utilise data analytics to provide the Secretary with insightful, actionable feedback for Department&rsquo;s internal monthly review (CEOs, Medical superintendent, DC IRMNCH&amp;N Conferences).</li>
<li>Oversight on UHC implementation trends, challenges, and opportunities such as:</li>
<ul><li>Set up an integrated data dashboard connected to data flowing into HISDU that collates real-time data.</li>
<li>Monitor the progress in relevant data indicators in the province and develop KPI to highlight equity gaps through disaggregation of data by region (North, Centre &amp; South), districts, poverty and other possible equity indicators.</li>
<li>Provide the Secretary with policy briefs, talking points, and advocacy briefs presenting the need for financial and non-financial resources. This will enable the Secretary to advocate for sustained investment in UHC implementation.</li>
<li>Focal points within the Department, specifically from HISDU, will be identified for capacity building to carry out the Unit's functions, especially the capacity to analyse data to facilitate evidence-based decision-making.</li>
<li>The analytics, policy briefs, reports etc developed by the Unit will be disseminated on regular basis on the Government forums such as CEOs, Medical Superintendent, DCs IRMNCH&amp;N Conferences and any other learning events organised by Departments.</li>
<li>The Unit will identify any possible areas where they can help cross validate data collected by the MERL component of this Programme such as Health Facility Assessment findings. Conversely, the Unit&rsquo;s deliverables such as policy briefs and analytics can be reviewed by the Programme&rsquo;s MERL team. This collaborative effort will further help identify areas for implementation research.</li>
</ul>
</ul><p>The UHC Delivery Unit will comprise a Team Manager (01), Associates (02), and Analysts (04) who will collectively work towards the successful implementation of the roadmap approach in UHC implementation. This Delivery Unit will work to improve the <b>UHC SCI, </b>a single indicator based on four proxy areas and their corresponding tracer indicators. The four proxy areas include Infectious Diseases (ID), Non-Communicable Diseases (NCD), Reproductive, Maternal, Newborn and Child Health (RMNCH) and Service Capacity and Access. Although the team knows that the UHC SCI Is currently calculated using data from demographic surveys, there will be an effort to map Input and outcome Indicators.</p>
<p></p>
<p><b>Position Title:</b> Team Manager &mdash; UHC Delivery Unit (Mid National)</p>
<p><b>
Duty Station:</b> Lahore (embedded within the Health &amp; Population Department)<br>
<b>Duration / LOE:</b> September 2025 &ndash;March 2026, full-time (LOE subject to change until the start of the TA)<br>
<b>Reporting To:</b> Provincial Team Leader / E4H Programme Team</p><br>
<p></p>
<p></p>
<p></p><p><b>Role Purpose</b></p>
<p>
The Team Manager will lead the Delivery Unit, ensuring effective planning, execution, and monitoring of health sector reforms aligned with UHC goals. The role requires a blend of strategic leadership, stakeholder engagement, and technical expertise in health systems, public sector reform, and performance management.</p>
<p><b>
Key Roles &amp; Responsibilities</b></p>
<ul>
<li>Provide overall leadership and management to the Delivery Unit team.</li>
<li>Coordinate with senior government officials, development partners, and technical departments to advance UHC reforms.</li>
<li>Lead the design and implementation of performance dashboards, monitoring frameworks, and quarterly performance reviews.</li>
<li>Define, monitor, and refine KPIs; lead stocktakes/performance routines; and translate analytics into actionable recommendations.</li>
<li>Oversee preparation of high-quality reports, briefs, and strategic presentations for decision-making at the highest levels.</li>
<li>Ensure effective integration of public health, population, and service delivery reforms into a unified agenda.</li>
<li>Develop and manage project roadmaps, timelines, and deliverables in collaboration with stakeholders.</li>
<li>Facilitate capacity building of departmental staff in planning, monitoring, and delivery management.</li>
<li>Provide technical guidance on health systems strengthening, including service delivery, supply chain, financing, and governance.</li>
<li>Oversee evidence-based decision-making by leveraging data analytics, health information systems (e.g., DHIS2, EMRs, HISDU dashboards), and digital solutions.</li>
<li>Ensure compliance with donor requirements, reporting standards, and program governance structures.</li>
</ul>
<p>All Programme/Terms of Reference content (Programme overview, Objectives, Sub-objectives, Phase-wise scope) remains unchanged.</p>
<p><b>
Requirements</b></p>
<p><i>
Technical Expertise</i></p>
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Public Health, Economics, Development Studies, Social Sciences, Management Sciences, Public Policy, or related fields (Master&rsquo;s preferred).</li>
<li>10years of progressively responsible experience, including demonstrable leadership of public-sector initiatives.</li>
<li>Proven track record of delivery/performance management of government-facing reforms.</li>
<li>Experience leading stocktakes, defining/monitoring KPIs, and generating policy-relevant insights from analytics.</li>
<li>Strong oversight of information systems and data workflows, including data-quality checks and understanding of interoperability/pipeline concepts.</li>
<li>Advanced proficiency in Microsoft 365 (Excel, PowerPoint) and at least one analytics/BI or statistical tool (Power BI, Tableau, STATA, or SPSS).</li>
<li>Excellent skills in drafting policy/advocacy briefs, analytical reports, and high-level presentations.</li>
<li>Working understanding of UHC/PHC frameworks and indicators, including their application for monitoring progress and equity gaps.</li>
</ul>
<p><i>Core Competencies</i></p>
<ul>
<li>Planning and delivering work to deadlines with quality assurance.</li>
<li>Influencing and managing stakeholders, especially government and development partners.</li>
<li>Analysis and use of information with strong commitment to data integrity and insight generation.</li>
<li>Decision-making and problem-solving under time pressure.</li>
<li>Leadership, team management, and collaborative working.</li></ul></div><p></p>

PN 03 - Ongoing Recruitment: STTA – Mid Level National – Team Manager, UHC Delivery Unit

House of Tutors

<ul><li>FEMALE ONLY</li><li>Responsible for providing a variety of administrative services including handling day-to-day administrative matters.</li><li>Be responsible for all the administrative tasks assigned by the Manager.</li><li>Knowledge of Ms. Offices.</li><li>Typing speed 30 words per minute.</li><li>Coordinating and managing with customers over the call and messaging.</li><li>Deal with customer enquiries &amp; administrative support</li><li>Remote office based work UK Campaign</li><li>Candidate must have knowledge of MS office &amp; have strong communication skills to negotiate with customer.</li></ul><p>Ensure all telephones connections are maintained in workable conditions at all times. Ensure quick recovery in case of faults.</p><p><b>Qualification: </b>Candidate must be minimum graduate &amp; based in Lahore</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Expected Start Date: 22/09/2025</p>

Female Administrator and customer representative office based for UK Campaign

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