clinical coordinator

certified nursing assistant

Hackensack Meridian Health

<div>Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. 
The Patient Care Technician functions as a caregiver for a specific patient population in order to achieve desired outcomes. This position focuses on expanding knowledge and skills, provides effective direct and indirect care as part of the interdisciplinary team to a variety of complex patients. Under the direction and supervision of the registered nurse, promotes patient satisfaction, comfort and safety. Assists with a variety of patient, unit and environment-related tasks. Participates in patient safety initiatives. 
1. Provide patient care, based on physical, psychosocial, education, safety, and related criteria, appropriate to the age of the guests/patients served in assigned service
2. Provide for effective and safe guest/patients outcomes through practice, judgment and critical actions
3. Ongoing communication with patients, nursing colleagues and other members of the health care team regarding patient's status and rendered care
4. Take self-directed or self-motivated initiative to do more than is expected or required in the job, acting before being required to by events, improving job performance, and/or creating new opportunities
5. Participate in interdisciplinary collaboration of our patient's plan of care from admission to discharge to ensure safe transitioning and continuum of care
6. Participate in Unit/Department Performance Improvement [PI] activities 
Specific Job Functions may include but not limited to:
1. Welcomes patients and checks for proper identification bracelets.
2. Prepares the patient for assessment/admission, physical examination and procedures. 3. Recognizes and responds to opportunities to enhance patient satisfaction.
4. Demonstrates the knowledge and skill necessary to provide care appropriate to age of patients on the unit.
5. Obtains clinical data, temperature, pulse, respirations, blood pressure, O2 saturation and documents findings in patient record and notifies RN immediately of abnormal results.
6. Draws intravenous or capillary blood from newborn through geriatric aged patients using proper aseptic collection techniques, assure appropriate labeling and processing of specimens to expedite throughput of patients.
7. Performs venipuncture for laboratory tests
8. Demonstrates a reliable and dependable ability to follow through with designated responsibilities in the collecting, labeling, and transporting of specimens to the proper area at the appropriate time: always correctly labels type of specimen collected, including patients name and room number.
9. Performs EKG for patients as directed.
10. Assures the presence, functionality and cleanliness of all necessary equipment. Checks and maintains code cart, O2, and other emergency medical equipment as directed.
11. Applies bandages, slings, compression boots and hypothermia blankets according to standard as directed by RN.
12. Assists in the transport of patient to departments or units upon request.
13. Assists with preparation as necessary assuring the patient is assisted with meals/ or fed as needed.
14. Checks inventory of assigned area and restocks as directed.
15. Ensures room environment is prepared for admission.
16. Provides direct hygiene and comfort care to patients including bathing, toileting, oral hygiene, incontinent care, and bed making.
17. Assists the patients with dressing/undressing and placing patient belongings in the appropriate bag labeled with completed property checklist. Monitors the return of clothing to family of patient.
18. Performs and documents glucose finger sticks and collects other specimens as directed.
19. Provides post mortem care
20. Obtains and documents patient weights and observes and documents patient's intake and output.
21. Provides a safe patient environment by answering call lights promptly, communicating with the RN immediately for any change in the patient's condition.
22. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs not limited to (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.)
23. Other duties and/or projects as assigned.
24. Adheres to HMH Organizational competencies and standards of behavior. 
Education, Knowledge, Skills and Abilities Required:<ul><li>
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.</li><li>
Completion of one of the following: - Certified Nursing Assistant, Medical Assistant or Patient Care Technician program or - Fundamentals of Nursing program from an accredited school of nursing or - HMH PCT Apprenticeship Program - Or equivalent medical background experience, such as EMT, Home Health Aide, CMA, MA, PCT, Nursing Assistant. Note: Candidates that have not completed one of the programs but meet the other requirements will be considered for selection into the HMH PCT Apprentice Program. If selected, the candidate will be hired into the role of PCT Apprentice. Upon successful completion of the HMH PCT Apprenticeship Program, the candidate will be transferred to the Patient Care Technician role.</li><li>
The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education and the ability and passion to deliver the highest quality of care and service based on a strong sense of patient focus are all required.</li></ul>
Education, Knowledge, Skills and Abilities Preferred:<ul><li>
Experienced or certified in phlebotomy and checking EKG, vital signs and blood sugar preferred</li><li>
At least one (1) year PCT or CNA experience in a hospital setting strongly preferred or eligible for the HMH PCT apprentice program.</li><li>
Certified Nursing Assistant, Certified Medical Assistant or Patient Care Technician who has successfully completed a PCT program which includes Phlebotomy, EKG and nursing assistant course both in the theoretical and clinical setting.</li></ul>
Licenses and Certifications Required:<ul><li>
AHA Basic Health Care Life Support HCP Certification within 60 days of entering position.</li></ul></div>

Patient Care Technician - Telemetry - PT Days with Benefits

<div>Overview:
<div>
Our team members are the heart of what makes us better.</div><div> 
</div><div>At Hackensack Meridian Health we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community.</div><div> 
</div><div>Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.</div><div></div><div> 
The Clinical Coordinator, in collaboration with the Clinical Program Manager and specialty-specific clinical team, will identify, support and develop programs to meet the needs of complex patients and family. The Clinical Coordinator is a registered nurse who has clinical expertise to the Subspecialty providers in providing quality medical care to patients.. The Coordinator is responsible for providing professional nursing care and support to patients/families with a variety of subspecialty needs. This position will be a liaison between the family and the subspecialty team to assist in care coordination and disease specific education for patients, families, and staff.</div>
Responsibilities:
<div>
A day in the life of a Clinical Coordinator at Hackensack Meridian Health includes:</div> 
<div></div><ul><li>
Maintains a communication system which ensures comprehensive and timely transmission of information to providers and other members of the multidisciplinary team. Applies evidence-based practice to make clinical decisions and establish standards of clinical specialty.
</li><li>Interacts with patients /family during provider office visits and via phone, assessing patient needs. Collaborates with providers and assists with developing evidence-based solutions to meet desired measurable outcomes.
</li><li>Documents all interventions, assessments, plans of care, interactions, care provided and findings in EMR.
</li><li>In collaboration with the multidisciplinary team participates in the assessment, planning, implementation and evaluation of care for the patient population. Provides patient care including nursing assessments.
</li><li>Provides additional support to the subspecialist to enable the provider to focus on the highest level of care. Facilitates diagnostic testing,prescription refills and other patient instructions requiring provider signature. Acts as a liaison with other departments to clarify questions related to care of the patient.
</li><li>Serves as a clinical resource person to the staff, patients/families, and other team members access the continuum to evaluate complex patients and identify appropriate desired outcomes and interventions.
</li><li>Serves as a resource for clinical staff, developing and delivering education and operation guidelines.</li><li>
Participates in the development of evidence based guidelines/protocols that are utilized in planning patient care and monitoring achievement of patient outcomes.
</li><li>Participates in continuous process improvement efforts to improve patient outcomes, assures appropriate utilization of resources and increases patient satisfaction.
</li><li>Responsible for subspecialty clinic oversight of supplies, coordinating clinics with providers, scheduling, and providing clinical direction to the assistant care coordinator.
</li><li>Maintain awareness of standards and regulatory agency compliance.
</li><li>Other duties and/or projects as assigned.</li><li>
Adheres to HMH Organizational competencies and standards of behavior.</li></ul>
Qualifications:
<div>
Education, Knowledge, Skills and Abilities Required:
</div><ul><li>Bachelor`s of Science in Nursing
</li><li>Minimum of 3-5 years acute/primary care for specialty and population specific nursing experience
</li><li>Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.</li><li>
Excellent written and verbal communication skills.
</li><li>Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.</li></ul><div> 
</div><div>Education, Knowledge, Skills and Abilities Preferred:</div><ul><li>
Master`s of Science in Nursing
</li><li>Knowledge of insurance authorization process and system navigation
</li><li>Understanding of CPT and ICD-10 coding
</li></ul><div>Licenses and Certifications Required:
</div><ul><li>NJ State Professional Registered Nurse License.</li><li>
AHA Basic Health Care Life Support HCP Certification.</li></ul><div></div><div> 
Licenses and Certifications Preferred:
</div><ul><li>Specialty specific and/or population certifications.</li></ul><div></div><div> 
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!</div>
Starting Minimum Rate: Minimum rate of $90,750.40 Annually Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.</div>

Clinical Coordinator

<div>Overview:
<div>
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.</div>
Our Maternal Child Services team is responsible for the 36 bed Labor and Delivery, Mother/Baby, and High Risk Antepartum areas, 7 bed triage, and 2 Operating Rooms. We are also designated a Baby Friendly Institution. 
We invite you to listen to a message from our CNO who shares what it's like to be part of Team HMH at Jersey Shore University Medical Center: 
<div></div>
Responsibilities:

A day in the life of a Registered Nurse at Hackensack Meridian Health includes:<ul><li>
Delivery of nursing practices according to the most up-to-date evidence-based research, nursing policies, and standards of care, to provide and ensure safe and excellent delivery of individualized patient care.</li><li>
Ongoing communication with patients, nursing colleagues and other members of the health care team regarding patients' status, rendered care and treatment plans.</li><li>
Medication administration utilizing the newest advancements in bar-scanning and documentation technologies designed to ensure the safest delivery of medications to our patients.</li><li>
Ongoing Point-of-Care electronic documentation of each individual patients' assessments, plan-of-care, interventions and evaluation of rendered care.</li><li>
Patient and family centered education aimed at optimizing health, wellness and disease management.</li><li>
Multi-disciplinary discharging of patients to ensure safe transitioning and continuum of care.</li><li>
The Registered Nurse in Maternal Child Services is responsible for the care of: - Labor and Delivery patients - Mother/Baby couplet care - High Risk Antepartum care - Circulating in the Operating Room - Newborn Nursery Care.</li></ul>
Qualifications:
<ul><li>Current and valid New Jersey Registered Nurse license is required</li><li>
BLS/CPR certification by American Heart Association is required within 60 days of hire</li><li>
Must have a minimum of 6 months of nursing experience or be an active participant in the Hackensack Meridian Health Nurse Residency program</li><li>
Maternal child services experience in a hospital setting including labor and delivery, postpartum, antepartum, and well-baby nursery is preferred</li><li>
ACLS preferred, must obtain within 6 months</li><li>
NRP preferred, must obtain within 6 months</li><li>
Inpatient Obstetrics and/or External Fetal Monitoring Certification is a plus</li><li>
BSN in progress and/or willing to acquire within three (3) years of hire</li><li>
The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.</li></ul>
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Starting Minimum Rate: Minimum rate of $45.14 Hourly Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.</div>

Registered Nurse - Maternal Child Services - F/T Day

<div>Overview:

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities:

Facilitates communication between sending and receiving facilities, including the use of telephone, computer software, and other communication and documentation tools. Documents a record of the encounter. Utilizes clinical expertise, critical thinking, and demonstrated knowledge of unit-specific admission and discharge criteria. 
A day in the life of a Clinical Coordinator at Hackensack Meridian Health includes: 
<ul><li>
Answers telephones in accordance with established policies and procedures.</li><li>
Utilizes professional tone and demeanor in all communication.</li><li>
Coordinates communication between sending and receiving facilities, and within the receiving facility.</li><li>
Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and timely manner.</li><li>
Works in a collaborative manner with other members of the health care team.</li><li>
Utilizes clinical expertise, and collaborates with capacity management, nursing, physician/provider representatives, and other hospital departments to assure proper level of care and room assignment at the receiving facility.</li><li>
Maintains awareness of bed availability on all patient care units and outpatient departments involved in the inter-facility transfer and direct admission of patients.</li><li>
Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion. Able to diffuse challenging situations and respond appropriately.</li><li>
Demonstrates expertise in working with multiple computer applications as well as all functions of the telephone system.</li><li>
Demonstrates the ability to independently implement solutions to transfer center issues.</li><li>
Escalates barriers and concerns using applicable policies and procedures as well as chain of command.</li><li>
Follows patient identification policies and procedures to ensure accurate patient identification. Collaborates with patient access services as needed.</li><li>
Utilizes downtime procedures for effective communication and documentation when necessary.</li><li>
Collaborates with Emergency Medical Services (EMS) to arrange appropriate and timely transportation based on established protocols.</li><li>
Collaborates with sending and receiving providers to ensure appropriate level of care and response urgency are assigned for patient transportation.</li><li>
Obtains insurance information and communicates with insurance providers and/or case management and social services as needed.</li><li>
Initiates registration activities and completes registration as requested.</li><li>
Prepares handoff and other reports as directed.</li><li>
Mentors team members. Participates in onboarding of new team members.</li><li>
Maintains a clean and sanitary work environment.</li><li>
Other duties as assigned.</li><li>
Patient age specification: Neonate, infant, toddler, pre-school, school age, adolescent, adult, geriatrics.</li><li>
Must be able to sit and work at a computer with multiple monitors while speaking on a telephone for extended periods of time.</li></ul>
Qualifications:
<ul><li>RN graduate of an accredited school of nursing.</li><li>
Minimum of 2 years clinical experience in an acute care setting.</li><li>
Current and valid New Jersey Registered Nurse license is required</li><li>
BLS/CPR certification by American Heart Association is required</li><li>
At least 2 years of clinical experience in an acute care setting required</li><li>
Critical care and/or emergency nursing experience preferred</li><li>
Transfer center experience preferred</li><li>
BSN preferred</li><li>
Computer literacy preferred</li><li>
Medical terminology preferred</li><li>
Excellent communication skills preferred</li><li>
Flexible and adaptable to change preferred</li><li>
Ability to multitask preferred</li></ul>
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Starting Minimum Rate: Minimum rate of $95,696.64 Annually Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.</div>

Clinical Coordinator - JSUMC Transfer Center - Full Time Days

The Home Depot

<div>Position Purpose:
The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician&rsquo;s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.
This is a part-time, field-based role supporting customers in Neptune, NJ and surrounding areas. 
Key Responsibilities:<ul><li>
60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.</li><li>
4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.</li><li>
1% Compliance - Follow all policies, procedures, and adhere to work schedule.</li><li>
35% Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to the Assistant Market Manager</li><li>
This Position has up to 0 Direct Reports</li></ul>
Travel Requirements:<ul><li>
Travel between locations required.</li></ul>
Physical Requirements:
<ul><li>Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).</li></ul>
Working Conditions:
<ul><li>Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Reliable Transportation</li></ul>
Preferred Qualifications:
<ul><li>None
</li></ul>Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED</li></ul>
Preferred Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED</li></ul>
Minimum Years of Work Experience:<ul><li>
1+ years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>1 + years of previous related work experience</li></ul>
Minimum Leadership Experience:
<ul><li>No previous leadership experience</li></ul>
Preferred Leadership Experience:
<ul><li>No previous leadership experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively
</li><li>Customer Focus</li></ul></div>

Measure Tech

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Manager