customer service consultant Jobs in Cairo

customer service consultant

client relations specialist Jobs in Cairo

client relations specialist

client service representative (customer services) Jobs in Cairo

client service representative (customer services)

customer account specialist Jobs in Cairo

customer account specialist

customer orientation representative Jobs in Cairo

customer orientation representative

chat customer service representative

INTELCIA

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 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Communicate with customers via emails and chats
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 Data entry in various platforms
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 Excellent command of the English language, with excellent verbal and written skills.
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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 Ability to multi-task, organize, and prioritize work
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 </ul>
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Chat Customer Service Representative

Green Village

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 We are hiring a full-time Customer Service Representative in Maadi.
 
 
 The role requires 2-3 years of experience and excellent communication skills.
 
 
 You will handle customer inquiries via phone and chat and resolve issues.
 
 
 The schedule is 9 AM-5 PM, with Fridays and Saturdays off.
 
 
 To Apply:&nbsp;send your updated CV on WhatsApp number 0100 2295664 or via
 
 
 &nbsp;hr@egy-greenvillage.com mail account.
 
</div>

Client Relations Specialist

Concentrix

<div>
 
 We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience.
 
 
 
 
 
 Key Responsibilities
 
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 Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
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 Provide accurate information about products, services, and policies
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 Resolve customer complaints and issues with empathy and efficiency
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 Document customer interactions and feedback in the CRM system
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 Collaborate with internal teams to escalate and resolve complex issues
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 Maintain a high level of product knowledge to assist customers effectively
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 Meet performance targets related to response time, customer satisfaction, and resolution rates
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 </ul>
 
 
 
 
 Qualifications
 
 <ul>
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 Bachelor&rsquo;s degree or equivalent
 </li>
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 Excellent communication and interpersonal skills
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 Strong problem-solving abilities and attention to detail
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 Ability to multitask and work in a fast-paced environment
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 A positive attitude and a genuine desire to help others
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 </ul>
 
 
 
 
 What We Offer
 
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 Competitive salary and benefits package
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 Opportunities for growth and career development
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 Supportive and inclusive team culture
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 Training and onboarding to set you up for success
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 </ul>
 
 
</div>

Customer Service Representative

Qureos

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You&nbsp;will help resolve and escalate product &amp; platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing: &nbsp;<ul><li>Respond to customer inquiries and requests over the phone, email and chat based on SOPs</li><li>Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations</li><li>Escalate and distribute customer issues to relevant departments as per guidelines</li><li>Record, review and follow-up on requests and resolutions</li><li>Investigate and research solutions</li><li>Update customer records during conversation</li><li>Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy &nbsp;</li></ul>What we are looking for: &nbsp;<ul><li>Technological Requirements: Dedicated home workspace needed</li><li>Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday &amp; Saturday post training</li><li>Experience &amp; Knowledge: 1-2 years' experience of customer services, collections &amp; retention in USA based B2C focused financial and banking services industry</li><li>Base Salary: $4/hr</li></ul>

Client Service Representative (Customer Services)

FlairsTech

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 Job Summary:
 
 
 
 The English CSR at FlairsTech will be responsible for delivering exceptional customer support to global clients. You will respond to inquiries, resolve concerns, and ensure a seamless experience across multiple communication channels, while adhering to FlairsTech&rsquo;s service excellence standards.
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Handle customer inquiries via phone, email, chat, and/or social platforms in English.
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 Assist customers with product/service information, account issues, billing, and troubleshooting.
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 Follow up on customer cases to ensure full resolution and satisfaction.
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 Accurately log and update customer records using CRM tools.
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 Escalate complex or unresolved issues to the appropriate internal teams.
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 Meet departmental KPIs including quality scores, productivity, and customer satisfaction.
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 Stay updated on project knowledge, system enhancements, and client processes.
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 Maintain a professional and positive attitude while managing customer interactions.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; university degree is a plus.
 </li>
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 Excellent English communication skills &mdash; written and verbal (B2/C1 level minimum preferred).
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 Previous experience in customer service, call centers, or a similar role preferred.
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 Strong computer literacy and ability to learn new systems quickly.
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 Ability to work in rotating shifts including weekends and holidays (if required by the project).
 </li>
 </ul>
 
 
</div>

Customer Service Representative (English C1)

<div>
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 Job Description
 
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips.
 
 
 In this role, you will be:
 
 
 <ul>
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 The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.
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 A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.
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 A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!
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 A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)
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 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
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 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
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 Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
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 Prepare complete and accurate work including appropriately notating accounts as required.
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 Maintain basic knowledge of client products and/or services.
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 Participate in activities designed to improve customer satisfaction and business performance.
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 Track, document, and retrieve information in the call tracking database.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
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 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
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 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
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 Ability to fluently communicate in the required language of support, both written and verbally.
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 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
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 Basic computer navigation skills and PC Knowledge.
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 Ability to work as a team member, as well as independently.
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 Dependable with proficient attention to detail.
 </li>
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 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
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 Able to rotate shifts, as needed.
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 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
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 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
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 Proficient in travel booking platforms and industry software.
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 A passionate traveler with a thirst for exploring new destinations and cultures.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
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 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1460807
 
</div>

Customer Service - Travel Vacancies

inDrive

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 Responsibilities
 
 
 
 Outgoing calls to clients Response to clients requests via chat, email and calls Analysis of client requests (chat, email) Conflicts resolution
 
 
 
 Requirements
 
 
 
 Arabic language speaker mandatory: English language speaker (minimum B2) Good verbal communication Multitasking Work in a team Grammatically correct in written and verbal Stress resistance Responsibility Computer literacy Customer Focus Desire to benefit and help people
</div>

Customer Support Specialist

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