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customer service specialist Jobs in Cairo

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client relations specialist

HolyShift Fitness

<div>
 
 We&rsquo;re Hiring: Client Relationship Specialist
 
 
 
 &ldquo;Why do people actually stay at HolyShift?&rdquo;
 
 It&rsquo;s not just the workouts. It&rsquo;s not just the results.
 
 
 It&rsquo;s the feeling that
 
 someone actually gives a damn
 
 .
 
 
 
 
 
 We need someone who
 
 lives for people
 
 .
 
 
 Who remembers names. Celebrates wins. Feels the room.
 
 
 Who turns our gym into
 
 a second home
 
 .
 
 
 
 
 
 What You&rsquo;ll Actually Do
 
 <ul>
 <li>
 💬 Build real connections with our members
 </li>
 <li>
 🔁 Follow up weekly and check in like a real human
 </li>
 <li>
 🎉 Plan epic (and consistent) community events every 2&ndash;3 weeks
 </li>
 <li>
 📣 Collect honest feedback and make the gym better
 </li>
 <li>
 🤝 Support renewals in a natural, friendly way &mdash; not salesy
 </li>
 <li>
 🧩 Be the bridge between our clients, coaches, and the management team
 </li>
 </ul>
 
 If someone says:
 
 
 
 &ldquo;I don&rsquo;t know why&hellip; but I love being here.&rdquo;
 
 That&rsquo;s you. That&rsquo;s your win.Who This Is Perfect For
 
 <ul>
 <li>
 You love people. Like, really love people.
 </li>
 <li>
 You&rsquo;re organized. You remember birthdays and follow-up dates.
 </li>
 <li>
 You&rsquo;re proactive and hate waiting around.
 </li>
 <li>
 You&rsquo;re the kind of person who fixes things before they break.
 </li>
 <li>
 You&rsquo;ve worked in hospitality, gyms, events, or customer experience (bonus points).
 </li>
 </ul>
 
 What You Get
 
 <ul>
 <li>
 ✅ Full-time role with room to grow
 </li>
 <li>
 💼 Gross salary:
 
 20K&ndash;25K EGP+
 
 </li>
 <li>
 🛡️
 
 Health insurance included
 
 </li>
 <li>
 🚀 Join a fast-growing fitness brand that actually values people
 </li>
 <li>
 🎯 Be part of a team that&rsquo;s building a real retention system
 </li>
 <li>
 📈 Step into leadership as we scale to 400&ndash;600 members
 </li>
 </ul>
 
 
 This isn&rsquo;t a &ldquo;just show up&rdquo; role.
 
 
 
 This is a key pillar of the entire gym.
 
 
 Apply if you're ready to be
 
 that person
 
 who makes HolyShift unforgettable.
 
</div>

Client Relations Specialist

Expleo Group

<div>
 We are seeking a detail-oriented and efficient HR Operations Specialist to join our Human Resources team. This role is essential in ensuring the smooth and effective operation of HR processes and systems. The HR Operations Specialist will handle a variety of administrative and operational tasks, supporting the HR department in delivering high-quality services to employees.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 HR Administration: Manage employee records, ensuring all information is accurate, up-to-date, and compliant with legal requirements.
 </li>
 <li>
 Onboarding and Offboarding: Coordinate the onboarding process for new hires, including preparing offer letters, conducting orientation sessions, and ensuring all necessary paperwork is completed. Manage the offboarding process for departing employees.
 </li>
 <li>
 HR Systems Management: Maintain and update HR systems and databases, ensuring data integrity and confidentiality.
 </li>
 <li>
 Compliance: Ensure HR practices comply with local, state, and federal regulations. Assist with audits and reporting requirements.
 </li>
 <li>
 Employee Relations: Serve as a point of contact for employee inquiries and issues, providing guidance and support as needed.
 </li>
 <li>
 HR Reporting: Generate and analyze HR reports, providing insights and recommendations to HR leadership.
 </li>
 <li>
 Process Improvement: Identify opportunities to streamline and improve HR processes, contributing to the overall efficiency of the HR function.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree
 </li>
 <li>
 Experience: Previous experience in HR operations or a similar administrative role is preferred.
 
 
 </li>
 </ul>
 
 Essential Skills
 
 
 
 <ul>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Excellent attention to detail and accuracy.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
 </li>
 <li>
 Familiarity with HR software and systems (e.g., HRIS, payroll systems).
 </li>
 <li>
 Excellent communication skill in German and English and good interpersonal skills.
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion.
 </li>
 <li>
 Problem-solving skills and a proactive approach to tasks.
 </li>
 </ul>
</div>

HR Operations Specialist | German speaker

Concentrix

<div>
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
</div>

Customer Service Representative

WOROOD

<div>
 Job Description:
 
 
 Handle day-to-day customer service inquiries across all channels (phone, email, chat, and
 
 
 face-to-face when needed), while owning complex, high-impact cases and supporting the team
 
 
 when required
 
 
 Manage escalated customer complaints and complex cases, including hard calls, with
 
 
 confidence and empathy.
 
 
 Communicate clearly and professionally, demonstrating sound judgment across all customer
 
 
 touchpoints.
 
 
 Address cases raised from social media and other platforms, ensuring timely and appropriate
 
 
 resolution.
 
 
 Manage order follow-ups and coordinate with logistics to resolve delivery delays or service
 
 
 issues.
 
 
 Identify at-risk customers and apply retention-focused solutions to prevent churn.
 
 
 Act as the first senior escalation point prior to management involvement, ensuring full case
 
 
 ownership.
 
 
 Maintain brand tone and service standards in all customer interactions, including sensitive
 
 
 situations.
 
 
 Monitor assigned ticket queues, prioritize cases effectively, and support SLA achievement
 
 
 through timely follow-up and resolution.
 
 
 Proactively track open tickets, aging cases, and response times, escalating risks that may
 
 
 impact SLA performance.
 
 
 Collect customer feedback and identify reasons for returns or dissatisfaction to support
 
 
 service improvement.
 
 
 Identify when a case requires management escalation and coordinate accordingly with clear
 
 
 documentation.
 
 
 Requirements:
 
 
 5+ years of customer service experience, preferably within e-commerce, fashion, or
 
 
 international service environments.
 
 
 Excellent verbal and written communication skills in Arabic and English.
 
 
 Strong phone etiquette with the ability to manage challenging and escalated conversations.
 
 
 Experience handling customer escalations, retention cases, and social media interactions.
 
 
 High emotional intelligence and sound professional judgment, with a strong sense of
 
 
 ownership and the ability to manage customer interactions effectively.
 
 
 Strong problem-solving skills with attention to detail and organization.
 
 
 Ability to multitask and work under pressure in a fast-paced environment.
 
 
 Passion for delivering high-quality customer experiences and driving customer loyalty.
 
 
 Fluency in English is a must.
 
 
 Experience in offshore or international customer service environments is a plus.
 
 
 Familiarity with CRM platforms (e.g., Zendesk, Gorgias) is a plus.
</div>

Senior Customer Service

e& CX Solutions Egypt

<div>
 
 
 Location:
 
 Cairo, Egypt
 
 Job Type:
 
 Full Time
 
 
 Role Overview
 
 
 Our project is entering a new chapter of disciplined, profitable growth, expanding our category focus, deepening customer relevance, and building a world-class commercial engine across the region. To power this next phase, we are seeking an
 
 HR Specialist
 
 to support our Egypt-based teams. This role focuses on delivering core HR processes, ensuring compliance, and enhancing employee experience, while providing operational support to HR leadership and business managers.
 
 
 The ideal candidate brings solid HR generalist experience within fast-paced, technology-driven or ecommerce environments, with strong knowledge of Egyptian labor law and hands-on expertise across the employee lifecycle. This person should be detail-oriented, proactive, and passionate about supporting people and processes in a high-growth environment.
 
 
 Key Responsibilities
 
 
 
 1. HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Administer HR processes including contracts, benefits, and employee records.
 </li>
 <li>
 Ensure compliance with Egyptian labor law in all HR practices.
 </li>
 <li>
 Support disciplinary and grievance procedures with fairness and confidentiality.
 </li>
 </ul>
 
 
 2. Talent Acquisition &amp; Onboarding
 
 
 <ul>
 <li>
 Coordinate with Talent Acquisition to manage job postings, candidate screening, and interview scheduling.
 </li>
 <li>
 Support workforce planning activities by maintaining accurate headcount data.
 </li>
 <li>
 Facilitate onboarding programs to ensure smooth integration of new hires.
 </li>
 </ul>
 
 
 3. Performance &amp; Development Support
 
 
 <ul>
 <li>
 Assist in performance management cycles (goal-setting, reviews, calibrations).
 </li>
 <li>
 Track training and development initiatives, ensuring completion and reporting.
 </li>
 <li>
 Provide managers with HR data to identify performance or capability gaps.
 </li>
 </ul>
 
 
 4. Employee Engagement &amp; Experience
 
 
 <ul>
 <li>
 Support employee engagement surveys and initiatives.
 </li>
 <li>
 Act as a point of contact for employees on HR-related queries.
 </li>
 <li>
 Help organize local HR events and activities that promote inclusion and culture.
 </li>
 </ul>
 
 
 5. HR Data &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate HRIS and employee records.
 </li>
 <li>
 Prepare HR reports and analytics for leadership decision-making.
 </li>
 <li>
 Monitor attendance, leave, and other workforce metrics.
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 <ul>
 <li>
 2-3 years of HR generalist or specialist experience, ideally in ecommerce or fast-paced consumer businesses.
 </li>
 <li>
 Strong knowledge of Egyptian labor law and HR compliance requirements.
 </li>
 <li>
 Hands-on experience across recruitment, onboarding, employee relations, and HR operations.
 </li>
 <li>
 Proficiency in HR systems and data reporting.
 </li>
 <li>
 Strong organizational skills with attention to detail.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proactive, solutions-oriented, and able to manage multiple priorities.
 </li>
 </ul>
 
 
</div>

Human Resources Business Partner

Premier Services and Recruitment

<div>
 
 We are seeking to recruit an enthusiastic Marketing Specialist to support our law Firm in its overall marketing activities. The Marketing Specialist will be an integral part of our Communication Department, will report to our Communication Manager, and will be working in cooperation with the Firm&rsquo;s Communication and Client Development teams.
 
 
 The Marketing Specialist should be a competent professional able to reflect the image, history, standards, and achievements of the Firm while increasing the Firm&rsquo;s visibility.
 
 
 He/she will be managing, updating, and upgrading its creative marketing tools and is expected to be well-versed in specialized marketing concepts, principles and tactics.
 
 
 Responsibilities will include:
 
 
 &bull; Provide input to marketing activities (content development, update, and optimization; local and international events planning and participation; etc.).
 
 
 &bull; Manage the Firm&rsquo;s LinkedIn and other social media accounts.
 
 
 &bull; Draft press releases and periodical newsletters.
 
 
 &bull; Support the preparation of submissions presented to legal directories.
 
 
 &bull; Liaise with local and international external publishers on inclusion of our news and information and provide them with the needed content as well as processing the related subscription forms.
 
 
 &bull; Translate the ideas of the Firm&rsquo;s Managing Partner and Senior Partners into creative marketing activities.
 
 
 &bull; Assist our Managing Partner in ad-hoc assignments e.g., organizing events for the different target audiences, preparing professional replies to clients approaching the Firm, etc.
 
 
 &bull; Maintain a log of yearly marketing budget and disbursements.
 
 
 &bull; As needed, support the Client Development professionals in preparing proposals to clients. Qualifications &amp; requirements
 
 
 &bull; B.Sc./BA in marketing, communications or equivalent.
 
 
 &bull; Excellent command of written and spoken Arabic and English.
 
 
 &bull; 3 - 5 years of proven work experience in positions requiring good writing skills. Experience in a law firm is a plus.
 
 
 &bull; Creative copywriting skills.
 
 
 &bull; Excellent command of acting as administrator of social media platforms such as LinkedIn.
 
 
 &bull; Solid computer skills, including MS Office and design applications (Photoshop, Illustrator, Canva, etc.)
 
 
 &bull; Sharp attention to detail.
 
 
 &bull; Good multi-tasking and time management abilities.
 
 
 &bull; Strong ability to follow-up and coordinate with colleagues.
 
 
 &bull; Ability to sometimes work in flexible working hours and perform under pressuring deadlines.
 
</div>

Marketing Specialist - Law Firm

<div>
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
 </li>
 <li>
 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
 </li>
 <li>
 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
 </li>
 <li>
 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
 </li>
 <li>
 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
 </li>
 <li>
 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
 </li>
 <li>
 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
 </li>
 <li>
 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
 </li>
 <li>
 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
 </li>
 <li>
 Professional certifications in Customer Experience or Service Management are considered an advantage.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
 </li>
 <li>
 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
 <li>
 Community management or property management exposure is a plus.
 </li>
 <li>
 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
 </li>
 <li>
 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
 </li>
 <li>
 Ability to analyze customer feedback and operational data to drive service improvements.
 </li>
 </ul>
</div>

Client Affairs Director

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