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client relations executive

client relations specialist

Green Village

<div>
 
 We are hiring a full-time Customer Service Representative in Maadi.
 
 
 The role requires 2-3 years of experience and excellent communication skills.
 
 
 You will handle customer inquiries via phone and chat and resolve issues.
 
 
 The schedule is 9 AM-5 PM, with Fridays and Saturdays off.
 
 
 To Apply:&nbsp;send your updated CV on WhatsApp number 0100 2295664 or via
 
 
 &nbsp;hr@egy-greenvillage.com mail account.
 
</div>

Client Relations Specialist

SNAP14 Production

<div>
 As the face of SNAP14 to our clients, the Client Relations Executive plays a pivotal role in creating and nurturing relationships, ensuring satisfaction, and driving growth within client accounts. This position is designed for someone who thrives on people interaction, understands the rhythm of production, and represents SNAP14&rsquo;s signature dependability and elegance in every exchange.
 
 
 The Client Relations Executive is responsible for creating, nurturing and maintaining strong relationships with potential, new and existing clients, ensuring high satisfaction levels, and strategically managing client communication, referrals, and engagement initiatives. While this role does not involve creating a client relations strategy, it requires a strategic mindset to ensure that all client interactions and brand messaging efforts align with SNAP14&rsquo;s luxury and exclusive positioning.
 
 
 The Client Relations Executive ensures that every client experience is seamless, positive, and aligned with SNAP14&rsquo;s values of communication, initiative, dependability, teamwork and results-orientation. This role bridges creative, marketing, and production teams, ensuring that client expectations are not only met but exceeded and that relationships evolve into long-term partnerships.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Client Relations &amp; Experience Management
 
 
 - Act as the primary point of contact for all client-related matters, ensuring seamless communication and high satisfaction.
 
 - Maintain 80% direct client engagement quarterly through personalized check-ins, informal follow-ups, and strategic touchpoints.
 
 - Maintain a deep understanding of each client&rsquo;s brand, preferences, and ongoing needs to anticipate support and offer tailored solutions.
 
 - Develop and oversee client onboarding experiences, including welcome letters, gifting strategies, and VIP treatment.
 
 - Own the whole client journey experience from potential deal to post project followup. This will include receiving briefs, conducting client meetings, facilitating payments and completing client agreements.
 
 - Prepare and negotiate project estimates and proposals as the clients advocate.
 
 - Manage client satisfaction surveys, referrals, and engagement reports, ensuring continuous improvement.
 
 - Plan and execute client retention initiatives, including wrap-up dinners, project gifting, and ongoing relationship-building activities.
 
 - Ensure client feedback is collected, analyzed, and used to optimize services while maintaining a luxury brand image.
 
 - Maintain clear and up-to-date records of all client communications, feedback, and project details within SNAP14&rsquo;s CRM system.
 
 
 
 Client Communication &amp; Quality Assurance
 
 
 - Act as the final internal checkpoint for project deliverables &mdash; ensuring alignment with brand tone, creative direction, and client expectations before submission.
 
 - Monitor and maintain internal quality control standards across all departments for matters that impact the client relationships.
 
 - Review deliverables (stills, motion, edits, etc.) for quality, accuracy, and attention to detail.
 
 - Ensure that all client-facing communication aligns with SNAP14&rsquo;s high-end branding and service excellence.
 
 - Oversee smooth communication protocols, ensuring quick response times, availability, and clear messaging.
 
 - Push internal teams (production, finance, and GM) to stay within budget and ensure projects meet client expectations.
 
 - Ensure that clients are protected from internal challenges, controlling the environment to maintain a positive experience.
 
 - Work closely with the production team to guarantee a plan B is always in place for project logistics, transportation, and accommodations.
 
 
 
 Client Referrals &amp; Relationship Expansion
 
 
 - Strengthen existing client relationships by identifying new opportunities for collaboration, repeat business, and referrals.
 
 - Develop a structured approach for client referrals, ensuring consistent referrals per year.
 
 - Proactively search for and engage with potential ideal clients.
 
 - Schedule follow-up meetings at project completion to foster long-term engagement and client expansion opportunities.
 
 - Proactively identify upselling and cross-selling opportunities, ensuring clients are aware of SNAP14&rsquo;s full range of services.
 
 - Maintain and update the client tracking system, ensuring accurate records of engagement and relationship history.
 
 
 
 Brand Marketing &amp; PR Support
 
 
 - Work with the marketing team to enable brand communication efforts, ensuring that all client touchpoints, marketing materials, and PR activities reflect the brand&rsquo;s positioning.
 
 - Work with the marketing team to ensure that brand messaging remains consistent, compelling, and results-driven.
 
 - Assist the marketing team on the public relations efforts, including influencer partnerships, media placements, and brand storytelling initiatives.
 
 - Represent SNAP14 at industry networking events, client meetings, and partnership engagements.
 
 - Support leadership in identifying high-value PR, media, and award opportunities to elevate SNAP14&rsquo;s industry presence.
 
 
 
 Collaboration with Internal Teams
 
 
 - Provide strategic input to the marketing team on brand messaging and storytelling approaches.
 
 - Guide the marketing team to ensure client communication strategies are aligned with our clients.
 
 - Work with marketing to ensure all client communication, marketing campaigns, and brand initiatives drive long-term client loyalty and engagement.
 
 
 
 
 Our Company Values:
 
 
 Dependability: Delivering consistent and reliable results in every task.
 
 Teamwork: Collaborating effectively to achieve shared goals.
 
 Communication: Ensuring clarity and transparency in all interactions.
 
 Initiative: Proactively identifying opportunities for improvement.
 
 Results Orientation: Striving for impactful and measurable outcomes.
 
 
 
 
 Why Join SNAP14?
 
 
 At SNAP14, we create compelling, high-end visual content for the fashion, beauty, luxury, and lifestyle industries. As the Client Relations Executive, you will play a pivotal role in nurturing client relationships and ensuring the company&rsquo;s premium positioning in the market. If you are passionate about client experience, relationship management, and high-end marketing, this role is for you.
 
 
 
 Requirements
 
 
 
 Skills &amp; Competencies:
 
 
 - Strong client relationship management skills, with experience in luxury, fashion, or high-end industries.
 
 - Ability to think strategically while focusing on executional excellence in client communication and brand positioning.
 
 - Excellent communication, interpersonal, and negotiation skills, ensuring positive long-term client relationships.
 
 - Understanding of PR, influencer marketing, and industry networking, ensuring maximum brand visibility.
 
 - Proven experience in client engagement, referral generation, and retention initiatives.
 
 - Exceptional attention to detail, ensuring all client interactions reflect SNAP14&rsquo;s commitment to excellence.
 
 - High level of discretion and professionalism, particularly when handling VIP and high-profile clients.
 
 
 
 
 
 Requirements:
 
 
 - 3&ndash;5 years of experience in client servicing, production coordination, or account management preferably within a high-end industry.
 
 - Strong background in client experience, client gifting strategies, VIP relationship management, and high-touch service models.
 
 - Eye for detail with a high standard for quality and consistency.
 
 - Highly organized with strong follow-up and problem-solving skills.
 
 - Fluent in English (written and verbal); proficiency in Arabic and other languages are a plus.
 
 - Proficient in CRM and workflow management tools (Zoho preferred).
 
 - Proven ability to manage client satisfaction tracking, quality assurance protocols, and retention strategies.
 
 
 
 Benefits
 
 
 Mobile phone line
 
 ADSL package
 
 Unlimited Personal Time Off after 3 months
 
 Ability to request remote working days after 3 months
 
 Annual employee profit share
 
 Health insurance
 
 Social Insurance
 
 Ability to apply for the Professional Growth Program after 1 year
 
 
 
 
</div>

Client Relations Executive

Waffarha

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and optimize Waffarha&rsquo;s CRM system, ensuring seamless execution of customer communication strategies.
 </li>
 <li>
 Develop and implement customer journey flows to increase retention, activation, and engagement.
 </li>
 <li>
 Segment users based on behavior, demographics, and other factors to personalize communication.
 </li>
 <li>
 Create and manage multi-channel campaigns (SMS, email, push notifications, in-app messages) to engage
 
 
 </li>
 </ul>
 and retain customers.
 
 
 <ul>
 <li>
 Monitor and analyze campaign performance, providing actionable insights to improve outcomes.
 </li>
 <li>
 Collaborate with marketing, product, and data teams to ensure CRM strategies align with business goals.
 </li>
 <li>
 Ensure data hygiene and accuracy within the CRM system.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or a related field.
 </li>
 <li>
 Proven experience as a CRM Specialist or similar role.
 </li>
 <li>
 Strong knowledge of CRM platforms (e.g., MoEngage, HubSpot, Salesforce) and marketing automation tools.
 </li>
 <li>
 Ability to analyze customer data and turn insights into actionable marketing strategies.
 </li>
 <li>
 Experience in creating and optimizing automated customer journeys.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 A passion for improving customer experience and driving engagement.
 </li>
 </ul>
</div>

CRM Specialist

Wadi Degla Trading & Engineering Projects - Egypro

<div>
 
 The ideal candidate will Support the management and development of key client accounts through maintaining strong relationships with clients, coordinating with internal teams to ensure timely order fulfillment, and supporting overall sales objectives.
 
 
 
 
 
 
 
 Main job duties and responsibilities:
 
 
 
 <ol>
 <li>
 Serve as the daily focal point for assigned key clients, ensure their needs are met professionally and efficiently.
 </li>
 <li>
 Assist in developing account plans and executing sales strategies to meet revenue targets.
 </li>
 <li>
 Coordinate with internal departments to ensure smooth and timely delivery of goods.
 </li>
 <li>
 Prepare and follow up on sales quotations, contracts, and purchase orders.
 </li>
 <li>
 Maintain accurate records of client interactions, transactions, and service issues.
 </li>
 <li>
 Monitor order status and provide timely updates to clients regarding shipments, delays, or issues.
 </li>
 <li>
 Help resolve any customer service issues promptly and escalate complex problems as needed.
 </li>
 <li>
 Assist in preparing client reports, sales forecasts, and performance summaries.
 </li>
 <li>
 Stay informed about product offerings, pricing, and market trends relevant to client industries.
 </li>
 <li>
 Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job&rsquo;s specialty.
 </li>
 </ol>
 
 
 
 
 
 
 Educational background and previous experience:
 
 
 
 <ol>
 <li>
 Bachelor&rsquo;s degree in
 
 Electrical or Mechanical Engineering.
 
 </li>
 <li>
 From 2 &ndash; 4 years of experience in relevant field.
 </li>
 </ol>
</div>

Key Account Executive-Mechanical

<div>
 SNAP14 is seeking a Brand Marketing Executive to steward the brand&rsquo;s presence across every touchpoint. This role is dedicated to amplifying awareness, driving meaningful industry engagement, and supporting inbound growth through elevated brand marketing and communication initiatives.
 
 
 As the strategic sales and marketing mind of the team, the Brand Marketing Executive ensures that every campaign, message, and client interaction reflects SNAP14&rsquo;s luxury positioning and distinctive voice. While not responsible for developing marketing strategy, this role requires a deeply strategic mindset and someone who understands how to translate brand direction into action that protects and enhances SNAP14&rsquo;s reputation.
 
 
 The ideal candidate brings a refined understanding of brand positioning, PR, sales funnel planning and marketing execution, ensuring the brand maintains its premium, international-standard presence. Working closely with the Creative Content Specialist and Account-Based Marketing Automation &amp; Intelligence Specialist, they orchestrate cohesive campaigns that express SNAP14&rsquo;s elegance, dependability, and modern chic.
 
 
 
 Key Responsibilities:
 
 
 
 
 Brand Marketing &amp; Strategy Execution
 
 
 <ul>
 <li>
 Translate brand strategy into actionable marketing initiatives that strengthen SNAP14&rsquo;s position as a leading luxury creative production agency.
 
 </li>
 <li>
 Design, oversee, and continuously refine the sales funnel and client journey, ensuring every touchpoint reflects SNAP14&rsquo;s dependability, elegance, and international standards.
 
 </li>
 <li>
 Plan and manage marketing campaigns that support lead generation, conversion, and client retention goals.
 
 </li>
 <li>
 Ensure every campaign reinforces the brand&rsquo;s visual identity, tone of voice, and positioning in line with SNAP14&rsquo;s values.
 
 
 
 </li>
 </ul>
 
 Client Journey &amp; Experience Design
 
 
 <ul>
 <li>
 Strategically map and manage the client journey across marketing, sales, and post-project phases.
 
 </li>
 <li>
 Collaborate with the Client Relations Executive to ensure consistent and high-quality client experiences at each interaction.
 
 </li>
 <li>
 Identify opportunities to enhance brand engagement through storytelling, PR initiatives, and personalized communication.
 
 
 
 </li>
 </ul>
 
 Campaign Management &amp; Collaboration
 
 
 <ul>
 <li>
 Lead the development of integrated campaigns in collaboration with the Creative Content Specialist and Account-Based Marketing Automation &amp; Intelligence Specialist.
 
 </li>
 <li>
 Align campaign objectives with broader business goals, ensuring each effort contributes to lead generation and relationship growth.
 
 </li>
 <li>
 Monitor performance metrics, analyze data, and translate insights into actionable improvements.
 
 
 
 </li>
 </ul>
 
 PR, Communication &amp; Brand Presence
 
 
 <ul>
 <li>
 Plan and coordinate PR, partnerships, and press initiatives to amplify brand presence in luxury, fashion, and lifestyle markets.
 
 </li>
 <li>
 Craft or review external communications, press releases, and thought leadership content to ensure they align with SNAP14&rsquo;s tone and values.
 
 </li>
 <li>
 Manage and maintain relationships with media, influencers, and industry partners to increase exposure and opportunities.
 
 </li>
 <li>
 Represent SNAP14 at industry networking events, and partnership engagements.
 
 </li>
 <li>
 Identifying high-value PR, media, and award opportunities to elevate SNAP14&rsquo;s industry presence.
 
 
 
 </li>
 </ul>
 
 Cross-Team Coordination
 
 
 <ul>
 <li>
 Collaborate closely with internal teams to ensure marketing efforts are synchronized with production schedules, client communications, and business development priorities.
 
 </li>
 <li>
 Support leadership in identifying high-value opportunities for exposure, recognition, and partnerships across regional and international markets.
 
 </li>
 <li>
 Provide clear strategic direction to ensure marketing activities drive measurable results and long-term growth.
 
 
 
 </li>
 </ul>
 
 Our Company Values:
 
 
 Dependability: Delivering consistent and reliable results in every task.
 
 Teamwork: Collaborating effectively to achieve shared goals.
 
 Communication: Ensuring clarity and transparency in all interactions.
 
 Initiative: Proactively identifying opportunities for improvement.
 
 Results Orientation: Striving for impactful and measurable outcomes.
 
 
 
 
 Why Join SNAP14?
 
 
 At SNAP14, we create compelling, high-end visual content for the fashion, beauty, luxury, and lifestyle industries. As the Brand Marketing Executive, you will play a pivotal role in overseeing brand communications and ensuring the company&rsquo;s premium positioning in the market. If you are passionate about client experience, relationship management, and high-end marketing, this role is for you.
 
 
 
 Requirements
 
 
 
 Skills &amp; Competencies:
 
 
 - Strong understanding of marketing strategy, sales funnels, and client journeys.
 
 - Ability to think strategically while focusing on executional excellence in client communication and brand positioning.
 
 - Excellent communication and storytelling skills with a focus on luxury branding.
 
 - Understanding of PR, influencer marketing, and industry networking, ensuring maximum brand visibility.
 
 - Proven experience in client engagement, referral generation, and retention initiatives.
 
 - Exceptional attention to detail, ensuring all client interactions reflect SNAP14&rsquo;s commitment to excellence.
 
 
 
 
 
 Requirements:
 
 
 - Strong understanding of B2B sales/marketing cycles.
 
 - 5+ years of experience in brand marketing, PR, or communications in a high-end industry.
 
 - Strong background in client experience, VIP relationship management, and high-touch service models.
 
 - Experience in managing brand partnerships, PR placements, and client gifting strategies.
 
 - Fluent in English (written and verbal); proficiency in Arabic is a plus.
 
 - Experience in fashion, luxury, or creative industries preferred.
 
 - Proven ability to manage client satisfaction tracking, quality assurance protocols, and retention strategies.
 
 
 
 Benefits
 
 
 Mobile phone line
 
 ADSL package
 
 Unlimited Personal Time Off after 3 months
 
 Ability to request remote working days after 3 months
 
 Annual employee profit share
 
 Health insurance
 
 Social Insurance
 
 Ability to apply for the Professional Growth Program after 1 year
 
 
 
 
</div>

Brand Marketing Executive

inDrive

<div>
 
 Responsibilities
 
 
 
 Outgoing calls to clients Response to clients requests via chat, email and calls Analysis of client requests (chat, email) Conflicts resolution
 
 
 
 Requirements
 
 
 
 Arabic language speaker mandatory: English language speaker (minimum B2) Good verbal communication Multitasking Work in a team Grammatically correct in written and verbal Stress resistance Responsibility Computer literacy Customer Focus Desire to benefit and help people
</div>

Customer Support Specialist

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We are looking for a Human Resources Specialist to join our team and monitor all Human Resource functions.
 
 
 The HR Specialist&rsquo;s responsibilities include preparing compensation and benefits packages, enforcing company policies, and maintaining updated employee records. To be successful in this role, you should have a good understanding of compensation and benefits, employee welfare, and solid knowledge of labor relations.
 
 
 As Human Resources Specialist, You Will&hellip;
 
 
 <ul>
 <li>
 Prepare and review compensation and benefits packages
 </li>
 <li>
 Administer health and life insurance programs
 </li>
 <li>
 Plan and coordinate monthly sync sessions with Program leaders
 </li>
 <li>
 Foster a healthy workplace by ensuring HR procedures run smoothly at all times
 </li>
 <li>
 Inform employees about eligibility for additional benefits (e.g. extra overtime)
 </li>
 <li>
 Update employee records with new hire information and/or changes in employee status
 </li>
 <li>
 Maintain organizational charts with detailed job descriptions and salary records
 </li>
 <li>
 Develop and implement HR policies throughout the organization
 </li>
 <li>
 Process and respond to employee queries in a timely manner
 </li>
 <li>
 Stay up-to-date and comply with changes in labor legislation
 </li>
 <li>
 Perform other job related duties as required
 
 
 </li>
 </ul>
 As Human Resources Specialist, You Have&hellip;
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Human Resources or relevant field is required
 </li>
 <li>
 Proven work experience as an HR specialist or HR Generalist
 </li>
 <li>
 Hands-on experience with Human Resources Information Systems (HRIS)
 </li>
 <li>
 Solid understanding of labor legislation and payroll process
 </li>
 <li>
 Effective verbal and written communication skills
 </li>
 <li>
 Strong analytical, problem solving, and decision-making skills
 </li>
 <li>
 High attention to detail and accuracy
 </li>
 <li>
 Exceptional organizational and time management skills &ndash; must be able to multitask and prioritize
 </li>
 <li>
 Ability to adapt and implement change and innovation
 </li>
 <li>
 Strong interpersonal relations skills; able to deal with people at all levels of the organization
 </li>
 <li>
 Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations
 </li>
 </ul>
</div>

Human Resources Specialist

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