customer service representative Jobs in Cairo

customer service representative

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customer service specialist Jobs in Cairo

customer service specialist

account manager

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client feedback agent

OneHealth

<div>
 
 Purpose of Job:
 
 
 Answers inbound calls and responds to customer requests to ensure customer satisfaction. ... Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems &amp; complaints to ensure achieving the FCR target.
 
 
 
 
 
 Duties and Responsibilities
 
 
 Functional:
 
 
 &bull;Handing inbound patients complaints calls.
 
 
 &bull; Performing outbound calls to collect the patients feedback.
 
 
 &bull; ln charge of numerous tasks ranging from patient communications to relaying information to providers.
 
 
 &bull; Handles incoming or outgoing customer / patient calls, social media, and other communication channels.
 
 
 &bull; Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues.
 
 
 &bull; Ensure that each appointment is scheduled correctly and in harmony with provider&rsquo;s preference.
 
 
 &bull; Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Obtain complete and accurate clinical and financial information during the scheduling process.
 
 
 &bull; Obtain copy of the insurance card, photo ID... etc. to be stored in Electronic Medical Record. Complete all documentation in accordance with department policy and procedure. &bull; Utilize and document all conversations, demographics to Electronic Medical Record timely, accurately and efficiently.
 
 
 &bull; Reschedule appointment for patients who did not show or cancel.
 
 
 &bull; Transfer or schedule a teleconsultation call for our patient to meet our experienced doctors remotely for a medical consultation.
 
 
 &bull; Triage calls according to priority and urgency, transferring calls as necessary.
 
 
 &bull; Explain and enroll patients in the patient portal.
 
 
 &bull; Follow guidelines and coordinate communications with clinical areas to accommodate the customers&rsquo; requests.
 
 
 &bull; Attend and actively participate in all department, team and/or committee meetings.
 
 
 &bull; Maintain knowledge of multiple insurance companies&rsquo; requirements
 
 
 &bull; Respond to patient requests in a timely manner, accurately and efficiently documenting and tasking messages.
 
 
 &bull; Maintain a professional and courteous manner while protecting confidential patient information.
 
 
 
 
 
 Job Requirements
 
 
 Education:
 
 
 Bachelor&rsquo;s degree
 
 
 
 
 
 Experience:
 
 
 &bull; Experience in a call center or high volume call position, preferred
 
 
 &bull; Pharmaceutical/ Insurance/ medical/ healthcare background is a plus
 
 
 &bull; Knowledge of patient registration, medical appointment scheduling, health insurance is a plus. Skills:
 
 
 &bull; Good in English.
 
 
 &bull; Customer Oriented
 
 
 &bull; Excellent communication skills and customer handling skills
 
 
 &bull; Strong problem solving and analytical skills
 
 
 &bull; Flexible team player.
 
 
 &bull; Eagerness to learn and be a pillar of support for the larger brand team.
 
 
 &bull; Proactive and Energetic.
 
 
 &bull; Action Oriented and detail-driven
 
</div>

Client Feedback Agent

MetLife

<div>
 
 Company Description
 
 
 
 MetLife is a globally recognized financial services company, established in 1868, providing insurance, annuities, employee benefits, and asset management solutions. With operations in over 40 markets, MetLife holds leading positions in regions such as the United States, Japan, Latin America, Asia, Europe, and the Middle East. The company is committed to supporting its customers through life&rsquo;s unpredictable changes by offering innovative, flexible products and intuitive customer experiences. MetLife aims to be a trusted partner, focused on delivering value and helping individuals and institutions navigate their evolving needs in a fast-changing world.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Insurance Agent based in Cairo, Egypt. The Insurance Agent will be responsible for building relationships with clients, identifying insurance and financial needs, and providing solutions through MetLife&rsquo;s products and services. Key tasks include promoting insurance coverage, managing client portfolios, offering exceptional customer service, and ensuring compliance with regulatory standards. The role requires strong client engagement, handling of customer inquiries, and maintaining accurate records of interactions.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Insurance Sales, Insurance, and Insurance Brokerage.
 </li>
 <li>
 Strong foundation in Finance and financial products.
 </li>
 <li>
 Ability to deliver excellent Customer Service with a customer-focused mindset.
 </li>
 <li>
 Effective communication, interpersonal, and negotiation skills.
 </li>
 <li>
 Ability to manage time effectively and work independently while meeting sales goals and deadlines.
 </li>
 <li>
 Previous experience in the insurance or financial industry is preferred but not mandatory.
 </li>
 <li>
 Bachelor&rsquo;s degree in Finance, Business Administration, or a related field is an advantage.
 </li>
 </ul>
</div>

Insurance Agent

QuadraBay

<div>
 Role Overview
 
 
 As an Associate Agent, you will play an integral role in supporting our operations by handling data entry and providing exceptional customer service. As part of our team in Egypt - Cairo, you'll work in an ONSITE environment where your computer skills, communication abilities, and professionalism will make a real impact on our organization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Accurately input and update information into the company databases and systems.
 </li>
 <li>
 Handle client inquiries and provide prompt, courteous solutions.
 </li>
 <li>
 Support daily administrative operations as required by team leads.
 </li>
 <li>
 Ensure data integrity and confidentiality in every transaction.
 </li>
 <li>
 Collaborate with team members to achieve departmental goals.
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Basic computer skills and proficiency with common software applications.
 </li>
 <li>
 Demonstrated experience in accurate data entry.
 </li>
 <li>
 Good command of English, both verbal and written.
 </li>
 <li>
 Previous customer service experience with problem-solving skills.
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Strong attention to detail ensuring accurate work and data quality.
 </li>
 <li>
 Time management skills and the ability to meet deadlines efficiently.
 
 
 </li>
 </ul>
 Perks and Benefits
 
 
 <ul>
 <li>
 Comprehensive training and onboarding program.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Access to future growth and career development opportunities.
 </li>
 <li>
 Competitive compensation package.
 </li>
 </ul>
</div>

Associate Agent

Mitarbeiter in der Kundenbetreuung Tourismus

<div>
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
 </li>
 <li>
 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
 </li>
 <li>
 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
 </li>
 <li>
 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
 </li>
 <li>
 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
 </li>
 <li>
 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
 </li>
 <li>
 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
 </li>
 <li>
 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
 </li>
 <li>
 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
 </li>
 <li>
 Professional certifications in Customer Experience or Service Management are considered an advantage.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
 </li>
 <li>
 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
 <li>
 Community management or property management exposure is a plus.
 </li>
 <li>
 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
 </li>
 <li>
 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
 </li>
 <li>
 Ability to analyze customer feedback and operational data to drive service improvements.
 </li>
 </ul>
</div>

Client Affairs Director

QStaffers

<div>
 
 Description
 
 
 
 
 QStaffers
 
 is currently looking for a
 
 Client Lead (Account Manager)
 
 for one of our partners, a pioneer in the Media Production field!
 
 
 
 
 About
 
 
 The
 
 Client Lead (Account Manager)
 
 translates messy client requests into structured briefs, protect the team from scope creep, and identify opportunities to grow each account.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Client Relationship Management
 </li>
 <li>
 Serve as the primary point of contact for all active retainer and project clients
 </li>
 <li>
 Conduct weekly or bi-weekly client check-ins (depending on account size)
 </li>
 <li>
 Manage client expectations: set realistic timelines, communicate delays proactively, and present work professionally
 </li>
 <li>
 Handle all client feedback loops: receive notes, translate into actionable items for the team, and manage revision rounds within agreed limits
 </li>
 <li>
 Conduct quarterly client reviews: present performance summaries, gather feedback, and identify satisfaction risks
 
 
 </li>
 </ul>
 
 Brief &amp; Scope Management
 
 
 
 <ul>
 <li>
 Convert every client request into a structured internal brief using a standardized template
 </li>
 <li>
 Ensure every brief includes: objective, deliverables, timeline, budget parameters, approval workflow, and revision limits
 </li>
 <li>
 Flag any out-of-scope request immediately &mdash; do not promise before checking with Head of Ops and MD
 </li>
 <li>
 Maintain a scope log per client: what was agreed vs. what was delivered
 
 
 </li>
 </ul>
 
 Account Growth &amp; Commercial
 
 
 
 <ul>
 <li>
 Track revenue per client monthly and identify upsell opportunities (additional services, increased content volume, new platforms)
 </li>
 <li>
 Prepare upsell proposals in collaboration with MD for existing clients
 </li>
 <li>
 Support MD in preparing pitches and proposals for new business
 </li>
 <li>
 Own the renewal process: start renewal conversations 60 days before contract end
 </li>
 <li>
 Track client health scores: engagement level, payment timeliness, satisfaction signals, risk of churn
 
 
 </li>
 </ul>
 
 Internal Coordination
 
 
 
 <ul>
 <li>
 Work with Head of Operations to ensure briefs are handed off cleanly and on time
 </li>
 <li>
 Attend production planning meetings to flag client priorities and upcoming deadlines
 </li>
 <li>
 Ensure deliverables go through internal QC before client review
 </li>
 <li>
 Maintain client folders and documentation in the PM system
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 </li>
 <li>
 2&ndash;4 years of experience in account management, client servicing, or client success at a creative agency, media company, or marketing firm
 </li>
 <li>
 Proven experience managing 4&ndash;8 client accounts simultaneously
 </li>
 <li>
 Excellent written and verbal communication in both Arabic and English
 </li>
 <li>
 Strong presentation skills: can present work to clients confidently and handle objections
 </li>
 <li>
 Understanding of social media content production: knows what a reel is, understands posting cadences, familiar with Instagram/TikTok/YouTube formats
 </li>
 <li>
 Based in Cairo
 </li>
 <li>
 </li>
 <li>
 Experience in a video/content production agency (not just traditional advertising or PR)
 </li>
 <li>
 Familiarity with Egyptian brand landscape (F&amp;B, real estate, sports, lifestyle)
 </li>
 <li>
 Experience writing client-facing proposals, SOWs, and renewal documents
 </li>
 <li>
 Comfort with numbers: can discuss budget, pricing, and ROI with clients without needing the MD present
 </li>
 <li>
 Experience with CRM or PM tools (HubSpot, Notion, Monday.com)
 </li>
 <li>
 </li>
 <li>
 Warm and professional: clients enjoy working with them; builds trust quickly
 </li>
 <li>
 Organized and responsive: replies to clients within 2 hours during business hours; never lets a message sit unread
 </li>
 <li>
 Protective of the team, translates unreasonable client demands into manageable asks rather than passing them through raw
 </li>
 <li>
 Commercially aware: always thinking about how to grow the account, not just service it
 </li>
 <li>
 Calm under pressure: when a client is upset about a late delivery or a revision, they de-escalate before involving leadership
 </li>
 <li>
 High EQ: reads the room in client meetings, picks up on dissatisfaction early
 </li>
 </ul>
</div>

Client Lead (Account Manager)

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
 </li>
 <li>
 Respond promptly and effectively to customer inquiries and requests.
 </li>
 <li>
 Handle and resolve customer complaints professionally and escalate when necessary.
 </li>
 <li>
 Provide accurate information on routes, travel regulations, products, and services.
 </li>
 <li>
 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
 </li>
 <li>
 Proactively welcome and guide passengers throughout the station environment.
 </li>
 <li>
 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
 <li>
 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
 </li>
 <li>
 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
 </li>
 <li>
 Manage assigned ticketing and subscription products responsibly.
 </li>
 <li>
 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
 </li>
 <li>
 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
 </li>
 <li>
 Use ticket office equipment, tools, and machines correctly and responsibly.
 </li>
 <li>
 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
 <li>
 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
 </li>
 <li>
 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
 </li>
 <li>
 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
 </li>
 <li>
 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
 </li>
 <li>
 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
 <li>
 Organize and manage customer queues during peak hours and high-demand periods.
 </li>
 <li>
 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
 <li>
 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
 </li>
 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
 <li>
 Process customer forms, applications, and service requests accurately.
 </li>
 <li>
 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
 <li>
 Communicate shift updates and relevant information accurately during handovers.
 </li>
 <li>
 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
 </li>
 <li>
 Ensure fingerprint attendance matches attendance records in compliance with company policies.
 </li>
 <li>
 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
 <li>
 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
 <li>
 Provide feedback to support improvements in customer service processes.
 </li>
 <li>
 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
 <li>
 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
 <li>
 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
 <li>
 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
 <li>
 Understand that safety, security, and environmental protection are shared responsibilities.
 </li>
 <li>
 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
 </li>
 <li>
 General understanding of ticketing systems and customer-facing devices.
 </li>
 <li>
 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
 <li>
 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
 <li>
 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
 <li>
 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
 <li>
 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
 <li>
 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
 <li>
 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
 <li>
 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
 </li>
 <li>
 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
 </li>
 <li>
 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
 </li>
 </ul>
</div>

Customer Service Agent

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