associate agent

QuadraBay

<div>
 Role Overview
 
 
 As an Associate Agent, you will play an integral role in supporting our operations by handling data entry and providing exceptional customer service. As part of our team in Egypt - Cairo, you'll work in an ONSITE environment where your computer skills, communication abilities, and professionalism will make a real impact on our organization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Accurately input and update information into the company databases and systems.
 </li>
 <li>
 Handle client inquiries and provide prompt, courteous solutions.
 </li>
 <li>
 Support daily administrative operations as required by team leads.
 </li>
 <li>
 Ensure data integrity and confidentiality in every transaction.
 </li>
 <li>
 Collaborate with team members to achieve departmental goals.
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Basic computer skills and proficiency with common software applications.
 </li>
 <li>
 Demonstrated experience in accurate data entry.
 </li>
 <li>
 Good command of English, both verbal and written.
 </li>
 <li>
 Previous customer service experience with problem-solving skills.
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Strong attention to detail ensuring accurate work and data quality.
 </li>
 <li>
 Time management skills and the ability to meet deadlines efficiently.
 
 
 </li>
 </ul>
 Perks and Benefits
 
 
 <ul>
 <li>
 Comprehensive training and onboarding program.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Access to future growth and career development opportunities.
 </li>
 <li>
 Competitive compensation package.
 </li>
 </ul>
</div>

Associate Agent

Konecta

<div>
 
 
 Job Title: Junior BMC Helix ITSM Administrator
 
 
 
 
 Role Summary
 
 
 
 The Junior BMC Helix ITSM Administrator is responsible for supporting the daily operation, maintenance, and configuration of the BMC Helix ITSM platform within the L2 support team. The role focuses on executing standard configuration tasks, supporting digital channels, maintaining reporting and analytics, performing functional testing, and ensuring CMDB data quality, all within defined governance frameworks and under the guidance of senior team members.
 
 
 
 Key Responsibilities
 
 
 
 
 1. ITSM Platform Configuration &amp; L2 Support
 
 
 <ul>
 <li>
 Provide Level 2 (L2) functional support for core BMC Helix ITSM processes, including Incident, Problem, Change, Work Orders, Service Request, and Knowledge Management.
 </li>
 <li>
 Maintain and update standard platform configurations such as support groups, roles and permissions, assignment rules, notification rules, workflows, and service request definitions.
 </li>
 <li>
 Ensure adherence to established operational procedures, governance standards, and escalation processes.
 </li>
 </ul>
 
 
 2. Digital Workplace, Virtual Agent &amp; Live Chat Support
 
 
 <ul>
 <li>
 Support the operation and maintenance of BMC Helix Digital Workplace, including service catalog content and knowledge article visibility.
 </li>
 <li>
 Configure and test existing Virtual Agent topics, intents, and conversational flows based on predefined designs.
 </li>
 <li>
 Assist in managing Live Chat configurations, including queue setup, routing rules, and availability schedules.
 </li>
 </ul>
 
 
 3. Platform Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Develop, maintain, and enhance operational reports and dashboards using BMC Helix reporting tools.
 </li>
 <li>
 Monitor and track key performance indicators (KPIs) and service performance metrics.
 </li>
 <li>
 Validate data consistency and support stakeholders with standard reporting requirements.
 </li>
 <li>
 Contribute to documenting KPI definitions and reporting standards.
 </li>
 </ul>
 
 
 4. AI / HelixGPT Operational Support
 
 
 <ul>
 <li>
 Support the implementation and operation of BMC Helix AI capabilities, including HelixGPT features such as classification, summarization, and knowledge recommendations.
 </li>
 <li>
 Assist in testing AI-driven functionalities and monitoring output accuracy and relevance.
 </li>
 <li>
 Support documentation efforts and user adoption of AI-enabled features.
 </li>
 </ul>
 
 
 5. Testing, CMDB Data Quality &amp; Operational Support
 
 
 <ul>
 <li>
 Perform functional testing of service requests, workflows, Virtual Agent configurations, Live Chat setups, and platform enhancements in non-production environments.
 </li>
 <li>
 Support CMDB data quality activities, including CI updates, relationship validation, reconciliation processes, and lifecycle management.
 </li>
 <li>
 Assist in validating data from BMC Helix Discovery, including normalization and CI accuracy.
 </li>
 <li>
 Log, categorize, and track platform incidents and enhancement requests, ensuring proper documentation and escalation.
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 <li>
 2&ndash;3 years of hands-on experience with BMC Helix ITSM or BMC Remedy in an administration/support role.
 </li>
 <li>
 Solid understanding of ITIL processes and their practical application within ITSM platforms.
 </li>
 <li>
 Experience in configuring core BMC Helix components, including service requests, workflows, notifications, assignment rules, roles, and support groups.
 </li>
 <li>
 Exposure to Digital Workplace, Virtual Agent, Live Chat, and reporting/dashboard tools.
 </li>
 <li>
 Experience in functional testing and validation of system behavior.
 </li>
 <li>
 Fluent in English (written and spoken), with the ability to work in a global environment.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 BMC Certified Associate &ndash; Helix ITSM certification.
 </li>
 <li>
 Familiarity with BMC Helix Discovery and CMDB data management concepts.
 </li>
 <li>
 Basic understanding of AI-enabled ITSM features and automation concepts.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Attention to detail and data accuracy.
 </li>
 <li>
 Ability to work within structured governance frameworks.
 </li>
 <li>
 Effective communication and collaboration skills.
 </li>
 <li>
 Ability to manage multiple tasks and priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Junior BMC Helix ITSM Administrator

Integrant, Inc.

<div>
 
 
 Integrant Inc
 
 is hiring a passionate "Senior Technical Lead - .Net Full-Stack". This role is the technical backbone of the project &mdash; owning architecture, engineering standards, and technical quality while partnering with the Technical Project Lead on delivery. Top candidates will demonstrate deep technical expertise across modern .NET, cloud, AI, and distributed systems, with the ability to elevate their team's skills and drive engineering excellence.
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 Architecture &amp; System Desig
 
 
 <ul>
 <li>
 nOwn and approve system architecture, design specifications, and technical direction
 </li>
 <li>
 .Define bounded contexts and map context relationships using DDD patterns (Shared Kernel, Customer-Supplier, Anti-Corruption Layers)
 </li>
 <li>
 .Design event-driven systems: model domain events, implement async event processing, ensure event idempotency, and handle eventual consistency
 </li>
 <li>
 .Design microservices communication strategies (sync/async), API gateways, database-per-service patterns, and distributed transaction handling
 </li>
 <li>
 .Design distributed caching strategies including cache-aside, write-through, and cache invalidation/coherency patterns
 </li>
 <li>
 .Design comprehensive testing strategies: contract testing, integration testing, end-to-end testing, and test data management
 </li>
 </ul>
 
 
 
 
 
 .
 
 AI &amp; Agen
 
 
 
 tsBasic (must have)
 
 <ul>
 <li>
 :LLM integrati
 </li>
 <li>
 onSimple R
 </li>
 <li>
 AGSimple AI workflow like n
 </li>
 </ul>
 
 8nPlu
 
 <ul>
 <li>
 s:Design and implement multi-agent systems where agents collaborate using coordination frameworks or shared context for complex workflow
 </li>
 <li>
 s.Implement operational patterns for multi-agent reliability: retry logic, branching/conditional logic, fallback strategies, and long-running task managemen
 </li>
 <li>
 t.Establish agent evaluation frameworks &mdash; log agent actions, track errors/latency/success rates, and drive continuous improvement through feedback loop
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Cloud &amp; Serverl
 
 
 <ul>
 <li>
 essImplement advanced caching solutions using Redis/Azure Cache (strings, hashes, lists, sets, sorted sets, pub/su
 </li>
 <li>
 b).Design complex serverless orchestration: function chaining, fan-out/fan-in workflows, connection pooling, and scalability optimizati
 </li>
 <li>
 on.Design API gateway policies: request/response pipelines, hierarchical policy scopes (global, API, endpoint), authentication/authorization mechanisms, and transformation/caching polici
 </li>
 </ul>
 
 
 
 
 
 es.
 
 Data
 
 
 <ul>
 <li>
 baseDesign and implement database replication (master-slave) and high availability/failover strateg
 </li>
 </ul>
 
 
 
 
 
 ies.
 
 D
 
 
 <ul>
 <li>
 evOpsDesign multi-container applications using Docker Compose, manage volumes for data persistence, configure container networking, port mapping, and environment varia
 </li>
 <li>
 bles.Drive CI/CD pipeline practices and source control workflows across the
 </li>
 </ul>
 
 
 
 
 
 team.
 
 Se
 
 
 <ul>
 <li>
 curitySecure AI API keys and model endpoints: key rotation, rate limiting, endpoint authentication, TLS, usage monitoring, cost controls, and IP allow li
 </li>
 <li>
 sting.Design agent authentication and authorization: agent identity management, service-to-service auth, credential rotation, and inter-agent communication sec
 </li>
 <li>
 urity.Understand and apply vulnerability scanning approaches (SAST, DAST, SCA) and tools (SonarQube,
 </li>
 </ul>
 
 
 
 
 
 Snyk).
 
 Engineering Standards &amp;
 
 
 <ul>
 <li>
 QualityEnforce sound software engineering practices: iterative development, code reviews, unit testing, integration testing, and automation t
 </li>
 <li>
 esting.Review and sign-off on functional and technical specifications; monitor deliverables vs. specifications and provide corrective a
 </li>
 <li>
 ctions.Champion best practices in design patterns, SOLID principles, and clean archit
 </li>
 </ul>
 
 
 
 
 
 ecture.
 
 Team Growth &amp; Me
 
 
 <ul>
 <li>
 ntorshipMentor and train team members on software design, design patterns, SOLID principles, and emerging techn
 </li>
 <li>
 ologies.Conduct code reviews that are educational &mdash; raise the engineering bar for the who
 </li>
 <li>
 le team.Assess team capabilities and advise the Technical Project Lead on task assignments based on technical st
 </li>
 </ul>
 
 
 
 
 
 rengths.
 
 Collaboration with Technical Pro
 
 
 <ul>
 <li>
 ject LeadProvide technical feasibility assessments and effort estimates for scope reviews and change
 </li>
 <li>
 requests.Supply technical input for risk assessments, status reports, and delivery d
 </li>
 <li>
 ecisions.Support client-facing technical discussions and demos when deep technical context i
 </li>
 </ul>
 
 
 
 
 
 s needed.
 
 Req
 
 
 <ul>
 <li>
 uirements:9+ years of experience in software en
 </li>
 <li>
 gineering.2+ years as a Lead Software Engineer with hands-on technical leadership of cross-functio
 </li>
 <li>
 nal teams.Strong hands-on experience with .NET Core, C#, and the modern .NET
 </li>
 <li>
 ecosystem.Proficient with frontend technologies (Angular
 </li>
 <li>
 or React).Hands-on experience with software architecture: DDD, Event-Driven Architecture, microservices, and distribute
 </li>
 <li>
 d systems.Experience designing and implementing multi-agent AI systems and agent obse
 </li>
 <li>
 rvability.Hands-on with cloud platforms (Azure and/or AWS) including serverless, caching, and API management
 </li>
 <li>
 services.Experience with database replication, high availability, and failover s
 </li>
 <li>
 trategies.Hands-on with DevOps tools: CI/CD, source control, Docker, Docker Compose, and K
 </li>
 <li>
 ubernetes.Understanding of security practices: vulnerability scanning (SAST/DAST/SCA), AI endpoint security, and agent authe
 </li>
 <li>
 ntication.Agile methodology e
 </li>
 <li>
 xperience.Strong client engagement skills &mdash; this role requires regular interaction with U
 </li>
 <li>
 S clients.Self-learner who stays current with software developme
 </li>
 </ul>
 
 
 
 
 nt trends
 
 <ul>
 <li>
 .
 
 Benefits:Salary
 </li>
 <li>
 paid in USDSix-month career advancing op
 </li>
 <li>
 portunitiesSupportive and friendly work
 </li>
 <li>
 environmentPremium medical insurance [employ
 </li>
 <li>
 ee +family]English language developm
 </li>
 <li>
 ent coursesInterest-free loans paid ove
 </li>
 <li>
 r 2.5 yearsTechnical developm
 </li>
 <li>
 ent coursesPlanned overtime pr
 </li>
 <li>
 ogram (POP)Employment refer
 </li>
 <li>
 ral programPremium location in Maadi an
 </li>
 <li>
 d Nasr CitySocia
 </li>
 </ul>
 
 
 
 l insurance
</div>

Senior Technical Lead - .Net Full-Stack

Siemens Digital Industries Software

<div>
 Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our software.
 
 
 About the role:
 
 
 Are you passionate about AI and interested in shaping the future of interactive and generative technology? We are seeking a talented AI Software Engineer to join our team and contribute to the development of cutting-edge copilot and agent services using Large Language Models (LLMs). Our aim is to create copilots that provide intelligent, conversational experiences and agents that will redefine how our users interact with our software.
 
 
 If you're excited about working with the latest advancements in Generative AI and delivering top-notch services in a fast-paced environment, we'd love for you to apply.
 
 
 What you&rsquo;ll be doing:
 
 
 As an AI Software Engineer, you will design, build, and maintain copilot and agent solutions powered by LLM technology. Your responsibilities include:
 
 
 <ul>
 <li>
 Assessing the current capabilities of agent services in the Siemens DI ecosystem for our adoption
 </li>
 <li>
 Collaborating with company-wide cross-functional teams to reflect our team&rsquo;s requirements and help extending central services features when necessary, using the contribution model.
 </li>
 <li>
 Collaborating with product teams for their adoption of agent frameworks; support integration of UI, help setting up product specific agents, ensure high quality by keeping up with the latest AI model capabilities.
 </li>
 <li>
 Ensuring the copilots and agents are scalable and maintain high performance
 </li>
 <li>
 Helping the transition of the organization towards AI-assisted products by training and upskilling product teams.
 </li>
 <li>
 Writing clean, testable code and engaging in peer code reviews to maintain high standards of software quality.
 </li>
 <li>
 Assessing service performance, troubleshooting issues, and deploying fixes to ensure seamless user experiences.
 </li>
 <li>
 Staying current with industry trends in agent development and LLM advancements, applying this knowledge to improve our service offerings.
 
 
 </li>
 </ul>
 What you&rsquo;ll bring:
 
 
 <ul>
 <li>
 Master&rsquo;s Degree in Computer Science, AI, or a related technical field, with relevant experience in copilot/agent development.
 </li>
 <li>
 Solid understanding of and experience with LLM frameworks and conversational AI technologies.
 </li>
 <li>
 Proficient in programming languages relevant to AI and copilot/agent development, such as Python.
 </li>
 <li>
 Experience with multi-team, collaborative software development including source control and collaborative design and code reviews
 </li>
 <li>
 Experience working with cloud platforms (AWS, Azure) and their AI-related services and tools is a plus.
 </li>
 <li>
 Experience in deploying and maintaining applications in a 24x7 production environment, including handling scalability and security considerations is beneficial.
 </li>
 <li>
 A proactive approach to problem-solving, a keen eye for optimization, and a passion for learning and implementing emerging technologies.
 </li>
 <li>
 Excellent collaborative skills for working in a highly interdisciplinary subject.
 
 
 </li>
 </ul>
 If you're excited by the prospect of developing AI-driven solutions that resonate with users and create compelling interactions, we encourage you to apply. If you don't have every qualification mentioned but believe you can bring value to our team, we're eager to know more about your unique perspectives and experiences. Join us and help build AI services that redefine the standard for AI-human interaction.
 
 
 We are Siemens:
 
 
 A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us Transform the everyday!
 
 
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
 
 
 Siemens is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
 
 If you believe in technology with purpose and are interested in learning more about Siemens Digital Industries Software before you apply then check out our Mission / Vision and our software portfolio, meet the team and join our Talent Community today so that we can stay connected in the areas that interest you: www.siemens.com/careers/transformtheeveryday/
 
 
 #DISWSIM
 
 
</div>

AI Software Engineer

YO IT Consulting

<div>
 
 Job Title:
 
 AI/ML Engineer
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Job Summary
 
 
 
 Join our team as a AI/ML Engineer and play a pivotal role in driving mission-critical government initiatives while also contributing to proprietary AI infrastructure, you&rsquo;ll harness advanced large language models (LLMs), retrieval-augmented generation (RAG), and multi-agent orchestration to deliver secure, scalable, and impactful machine learning systems. You&rsquo;ll work closely with cross-functional experts, leveraging frontier AI platforms and the latest in agentic AI tooling.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, implement, and optimize AI/ML models particularly leveraging LLMs, RAG, and prompt engineering for production grade applications.
 </li>
 <li>
 Develop and orchestrate multi-agent systems using frameworks such as LangGraph and LangChain.
 </li>
 <li>
 Integrate and deploy solutions on secure cloud environments, including AWS GovCloud, Google GovCloud, Azure IL5+, Vertex AI, and AWS Bedrock.
 </li>
 <li>
 Build robust data pipelines, manage ETL processes, and develop metadata catalogs and ontologies to ensure high-quality data for AI training and inference.
 </li>
 <li>
 Create and maintain REST APIs and SDK integrations to facilitate seamless data and model interactions.
 </li>
 <li>
 Collaborate with product, security, and engineering teams to ensure best-in-class delivery, following secure coding and DevOps best practices (CI/CD).
 </li>
 <li>
 Document technical decisions and communicate complex concepts clearly to both technical and non-technical stakeholders.
 
 
 </li>
 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Python for AI/ML development, including experience with REST APIs and SDK integration.
 </li>
 <li>
 Hands-on experience with LLMs, RAG systems, and prompt engineering in production environments.
 </li>
 <li>
 Familiarity with multi-agent orchestration, tool use, and frameworks like LangGraph and LangChain.
 </li>
 <li>
 Deep understanding of cloud AI services (AWS GovCloud, Google GovCloud, Azure IL5+, Vertex AI, AWS Bedrock).
 </li>
 <li>
 Background in building and maintaining data pipelines, ontologies, metadata catalogs, and ETL processes.
 </li>
 <li>
 Strong grasp of secure coding and modern DevOps practices (CI/CD pipelines).
 </li>
 <li>
 Exceptional written and verbal communication skills for effective collaboration and documentation.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with AI/agentic platforms, such as Anthropic for Gov, OpenAI Enterprise, Gemini Enterprise, or Grok Enterprise.
 </li>
 <li>
 Knowledge of metadata catalog platforms (MCP) and advanced API development techniques.
 </li>
 <li>
 Prior exposure to government or highly regulated cloud environments and compliance standards.
 </li>
 </ul>
</div>

AI/ML Engineer - Remote

AQAR MARKET | Real Estate

<div>
 
 
 Company Description
 
 
 
 
 
 AQAR MARKET | Real Estate is dedicated to more than just property sales&mdash;we empower individuals to make confident and informed real estate decisions. By offering tailored solutions and expert guidance, we strive to connect clients with their ideal properties. Our customer-first approach ensures a seamless and trustworthy home-buying or selling experience. With a passion for excellence, AQAR MARKET aims to set a benchmark in the real estate industry.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role based in Cairo, Egypt. The Real Estate Agent will be responsible for assisting clients in buying, selling, and renting residential or commercial properties. Daily tasks will include conducting property market research, generating leads, scheduling property viewings, negotiating deals, and preparing and reviewing real estate documents. The Real Estate Agent will also provide excellent customer service and maintain a clear understanding of the local real estate market trends.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 A valid Real Estate License and knowledge of real estate processes
 </li>
 <li>
 Skills in Customer Service to provide a client-focused experience
 </li>
 <li>
 Experience working in Real Estate, Sales, and Real Property transactions
 </li>
 <li>
 Strong negotiation skills and attention to detail
 </li>
 <li>
 Proficiency in local market knowledge and market trend analysis
 </li>
 <li>
 Effective communication and interpersonal skills
 </li>
 </ul>
</div>

Real Estate Agent

Lynkers Real Estate

<div>
 
 
 Company Description
 
 
 
 Lynkers Real Estate is dedicated to providing exceptional real estate consultancy services tailored to meet a diverse range of needs. Supported by a team of experienced professionals, we specialize in connecting individuals, families, and businesses with ideal property solutions. Whether you're buying, selling, or investing, we offer guidance and expertise every step of the way.
 
 
 
 Role Description
 
 
 
 The Real Estate Agent role at Lynkers Real Estate is a full-time, on-site position based in New Cairo, Egypt. The role involves assisting clients in buying, selling, and renting properties. Daily tasks include conducting property showings, building and maintaining client relationships, negotiating sales deals, and staying updated with market trends. The Real Estate Agent will also collaborate with team members to deliver tailored property solutions and ensure customer satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Possession of a valid Real Estate License
 </li>
 <li>
 Knowledge of Real Estate and Real Property transactions
 </li>
 <li>
 Strong Customer Service and Sales skills
 </li>
 <li>
 Ability to communicate effectively and negotiate property deals
 </li>
 <li>
 Experience in the New Cairo real estate market is a plus
 </li>
 <li>
 Self-motivated with a passion for real estate
 </li>
 <li>
 Fluency in English and Arabic is preferred
 </li>
 </ul>
</div>

Real Estate Agent| New Cairo

Explore 63+ Associate agent in Cairo this April. Find roles across top companies and apply now to boost your career.