associate agent

QuadraBay

<div>
 Role Overview
 
 
 As an Associate Agent, you will play an integral role in supporting our operations by handling data entry and providing exceptional customer service. As part of our team in Egypt - Cairo, you'll work in an ONSITE environment where your computer skills, communication abilities, and professionalism will make a real impact on our organization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Accurately input and update information into the company databases and systems.
 </li>
 <li>
 Handle client inquiries and provide prompt, courteous solutions.
 </li>
 <li>
 Support daily administrative operations as required by team leads.
 </li>
 <li>
 Ensure data integrity and confidentiality in every transaction.
 </li>
 <li>
 Collaborate with team members to achieve departmental goals.
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Basic computer skills and proficiency with common software applications.
 </li>
 <li>
 Demonstrated experience in accurate data entry.
 </li>
 <li>
 Good command of English, both verbal and written.
 </li>
 <li>
 Previous customer service experience with problem-solving skills.
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Strong attention to detail ensuring accurate work and data quality.
 </li>
 <li>
 Time management skills and the ability to meet deadlines efficiently.
 
 
 </li>
 </ul>
 Perks and Benefits
 
 
 <ul>
 <li>
 Comprehensive training and onboarding program.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Access to future growth and career development opportunities.
 </li>
 <li>
 Competitive compensation package.
 </li>
 </ul>
</div>

Associate Agent

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
 </li>
 <li>
 Respond promptly and effectively to customer inquiries and requests.
 </li>
 <li>
 Handle and resolve customer complaints professionally and escalate when necessary.
 </li>
 <li>
 Provide accurate information on routes, travel regulations, products, and services.
 </li>
 <li>
 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
 </li>
 <li>
 Proactively welcome and guide passengers throughout the station environment.
 </li>
 <li>
 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
 <li>
 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
 </li>
 <li>
 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
 </li>
 <li>
 Manage assigned ticketing and subscription products responsibly.
 </li>
 <li>
 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
 </li>
 <li>
 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
 </li>
 <li>
 Use ticket office equipment, tools, and machines correctly and responsibly.
 </li>
 <li>
 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
 <li>
 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
 </li>
 <li>
 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
 </li>
 <li>
 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
 </li>
 <li>
 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
 </li>
 <li>
 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
 <li>
 Organize and manage customer queues during peak hours and high-demand periods.
 </li>
 <li>
 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
 <li>
 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
 </li>
 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
 <li>
 Process customer forms, applications, and service requests accurately.
 </li>
 <li>
 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
 <li>
 Communicate shift updates and relevant information accurately during handovers.
 </li>
 <li>
 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
 </li>
 <li>
 Ensure fingerprint attendance matches attendance records in compliance with company policies.
 </li>
 <li>
 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
 <li>
 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
 <li>
 Provide feedback to support improvements in customer service processes.
 </li>
 <li>
 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
 <li>
 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
 <li>
 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
 <li>
 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
 <li>
 Understand that safety, security, and environmental protection are shared responsibilities.
 </li>
 <li>
 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
 </li>
 <li>
 General understanding of ticketing systems and customer-facing devices.
 </li>
 <li>
 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
 <li>
 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
 <li>
 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
 <li>
 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
 <li>
 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
 <li>
 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
 <li>
 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
 <li>
 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
 </li>
 <li>
 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
 </li>
 <li>
 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
 </li>
 </ul>
</div>

Customer Service Agent

<div>
 
 
 Job Summary
 
 
 
 
 
 
 We are seeking a Data Analyst to drive operational efficiency through advanced Excel modeling and automated reporting. You will be responsible for building the tools that predict workload, manage resources, and track performance in real-time.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Operational Modeling &amp; Forecasting
 
 
 
 
 
 <ul>
 <li>
 Develop and maintain complex
 
 forecasting models
 
 in Excel to predict volume, headcount requirements, and resource allocation.
 </li>
 <li>
 Utilize
 
 Erlang-C
 
 and
 
 Inverse Erlang
 
 logic within Excel to determine optimal staffing levels and service level targets.
 </li>
 <li>
 Create "What-If" scenario builders to help leadership understand the impact of changing variables
 </li>
 </ul>
 
 
 
 
 
 2. Data Engineering &amp; Transformation (Power Query)
 
 
 
 
 
 <ul>
 <li>
 Build robust
 
 ETL (Extract, Transform, Load)
 
 processes using
 
 Power Query
 
 to pull data from disparate sources (CSV, SQL, Web) into a clean, unified Excel Data Model.
 </li>
 <li>
 Automate the "data cleaning" cycle to ensure that 90% of your time is spent on analysis rather than manual data entry.
 </li>
 <li>
 Manage many-to-many relationships and complex measures using
 
 Power Pivot
 
 and
 
 DAX
 
 (Data Analysis Expressions).
 </li>
 </ul>
 
 
 
 
 
 3. Advanced Automation (VBA &amp; Office Scripts)
 
 
 
 
 
 <ul>
 <li>
 Develop
 
 VBA Macros
 
 or
 
 Office Scripts
 
 to automate repetitive tasks, such as generating personalized agent scorecards or distributing daily PDF reports via Outlook.
 </li>
 <li>
 Build "Toolkits" for other departments&mdash;creating user-friendly Excel interfaces with buttons, forms, and automated validation.
 </li>
 </ul>
 
 
 
 
 
 4. Performance Diagnostics &amp; Visualization
 
 
 
 
 
 <ul>
 <li>
 Design high-impact,
 
 interactive Excel Dashboards
 
 using Slicers, Form Controls, and Dynamic Arrays.
 </li>
 <li>
 Identify root causes of performance dips through deep-dive analysis (e.g., Variance Analysis, Correlation, and Trend Mapping).
 </li>
 <li>
 Translate technical data into actionable executive summaries for weekly and monthly business reviews.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Technical Mastery
 
 
 
 
 
 <ul>
 <li>
 
 Expert Excel:
 
 Mastery of
 
 Power Query
 
 (M Language) and
 
 Power Pivot
 
 (DAX) is non-negotiable.
 </li>
 <li>
 
 Logic &amp; Formulas:
 
 Expert in
 
 Dynamic Arrays
 
 (FILTER, UNIQUE, LAMBDA) and advanced lookups (XLOOKUP, INDEX/MATCH).
 </li>
 <li>
 
 Automation:
 
 Proficiency in writing/debugging
 
 VBA code
 
 or
 
 Office Scripts
 
 to streamline workflows.
 </li>
 <li>
 
 Data Integration:
 
 Experience connecting Excel directly to external databases or APIs.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 0 to 2 years of experience in Data Analytics, Workforce Management, or Production Planning.
 </li>
 <li>
 Prior experience in a high-volume environment (Contact Centers, Logistics, or Supply Chain) where real-time data is critical.
 </li>
 </ul>
 
 
</div>

Data Analyst

York Towers

<div>
 Dwelleo is a Saudi AI-powered PropTech platform redefining how real estate decisions are made. From buying and renting to selling and investing, we combine verified data, intelligent insights, and complete transparency &mdash; empowering users to understand the market clearly and make confident decisions at every step.
 
 
 
 About Dwelleo
 
 
 
 Dwelleo is an AI-powered real estate marketplace transforming how people search, buy, sell, and rent properties across Saudi Arabia.
 
 
 The platform combines machine learning, intelligent discovery tools, and data-driven insights to connect buyers, renters, brokers, and developers through a seamless, scalable digital experience.
 
 
 At its core, Dwelleo embeds AI directly into the product &mdash; powering pricing, recommendations, search, and decision-making across the entire property journey.
 
 
 
 About The Role
 
 
 
 You'll work across the full AI surface area of a live product. Your work will span classical ML (pricing, forecasting) and modern LLM systems (agents, RAG, voice), with real engineering expectations around reliability, observability, and production quality. Research here is always in service of shipping &mdash; experimentation exists to accelerate delivery, not replace it.
 
 
 You'll work within a dual-track Agile structure: a
 
 Research sprint
 
 for experimentation and model development, and an
 
 Engineering sprint
 
 for deployment, integration, and reliability work. You'll contribute to both.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Ship predictive models for property price estimation, rent forecasting, and ROI analysis &mdash; from feature engineering through production deployment on AWS ECS with canary release practices
 </li>
 <li>
 Build and maintain LLM-powered multi-agent systems, including deterministic state machines, scoring engines, guardrail layers, and escalation logic that runs reliably at scale
 </li>
 <li>
 Develop and improve RAG pipelines with vector-based retrieval (FAISS, pgvector) for property search and AI-assisted advisory features
 </li>
 <li>
 Expose AI capabilities as FastAPI microservices with autoscaling, versioning, and production-grade reliability
 </li>
 <li>
 Integrate and improve STT/TTS speech pipelines connected to telephony infrastructure &mdash; Arabic dialect support is a meaningful plus
 </li>
 <li>
 Own observability across the stack: drift detection, latency monitoring, alerting, and model performance dashboards
 </li>
 <li>
 Collaborate closely with product and engineering across both sprint tracks, translating research outcomes into shippable systems
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 What we're looking for
 
 
 
 <ul>
 <li>
 3&ndash;6 years of hands-on experience in ML engineering, AI engineering, or a closely related role &mdash; with at least some of that time shipping to production
 </li>
 <li>
 Strong Python skills with a track record of production deployment (not just notebooks)
 </li>
 <li>
 Solid ML fundamentals: supervised learning, gradient boosting (XGBoost / LightGBM), feature engineering, model evaluation, and retraining workflows
 </li>
 <li>
 Hands-on experience with LLMs (OpenAI, Anthropic, or open-source models) and practical RAG pipeline implementation
 </li>
 <li>
 Experience building and deploying ML microservices using FastAPI
 </li>
 <li>
 Working knowledge of CI/CD for ML workloads &mdash; you've set up or maintained pipelines using tools like GitHub Actions, MLflow, or equivalent
 </li>
 <li>
 Comfortable working in English; Arabic is not required but welcome
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 STT/TTS integration or voice pipeline engineering &mdash; Arabic dialect experience is a strong plus
 </li>
 <li>
 AWS hands-on experience: ECS, S3, RDS
 </li>
 <li>
 Familiarity with geospatial data and similarity search (Ball Tree, FAISS, pgvector)
 </li>
 <li>
 Background in lead scoring, content moderation, or recommendation systems
 </li>
 <li>
 Experience with MLflow, experiment tracking, or model registry workflows
 </li>
 <li>
 Real estate or PropTech domain exposure
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Location: Fully remote
 </li>
 <li>
 Team: You'll report directly to the AI Team Lead
 </li>
 <li>
 Direct ownership of production AI systems with measurable user and business impact
 </li>
 <li>
 A technically ambitious environment working at the intersection of AI and one of the region's most active real estate markets
 </li>
 </ul>
</div>

AI Engineer

Accenture

<div>
 
 Role Overview:
 
 
 
 As an Oracle Data Profiling Associate Manager, you will lead the design, development, and maintenance of advanced data solutions to support data generation, collection, and processing. You will oversee the creation of efficient data pipelines, ensure data quality, and implement ETL processes for seamless data migration and deployment across systems. This role requires subject matter expertise, team management, and collaboration across multiple teams to drive impactful decisions and deliver innovative solutions.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Design and develop innovative data solutions to optimize operational efficiency.
 
 </li>
 <li>
 Build and maintain robust data pipelines, ensuring high data quality and governance.
 
 </li>
 <li>
 Implement ETL processes for effective data migration and deployment across systems.
 
 </li>
 <li>
 Collaborate with cross-functional teams to identify and resolve data challenges.
 
 </li>
 <li>
 Continuously evaluate and enhance data processing methodologies.
 
 </li>
 <li>
 Provide expert solutions to complex problems within your team and across various teams.
 
 </li>
 <li>
 Mentor and guide junior team members, fostering a culture of learning and professional growth.
 
 </li>
 <li>
 Actively contribute to key decisions and ensure team alignment with organizational goals.
 
 </li>
 <li>
 Expert Proficiency: Oracle Data Integrator (ODI), Data Migrations, Data Access, Data Engineering, and Data Pipelines.
 
 </li>
 <li>
 Advanced Proficiency: Data Processing methodologies and tools.
 
 </li>
 <li>
 Strong leadership and team management capabilities.
 
 </li>
 <li>
 Proven ability to collaborate across teams and drive impactful decisions.
 
 </li>
 <li>
 Commitment to implementing best practices for data governance and quality assurance.
 
 
 
 </li>
</div>

Oracle Data Profiling Associate Manager

Coca-Cola HBC

<div>
 
 
 Department
 
 : Data, Insights &amp; AI Products &amp; Platforms
 
 
 
 Location
 
 : Egypt (Cairo).
 
 
 
 
 
 As an Artificial Intelligence (AI) Developer will join our growing DTPS Visual Analytics team. He/She will be responsible for designing and developing AI applications and systems that drive innovation and improve our existing products and services. He/She will focus on developing the tools, systems, and processes that enable artificial intelligence to be applied in the real world. Any application where machines mimic human functions, such as solving problems and learning, can be considered artificial intelligence. This role includes AI development in Power BI to deliver intelligent, data-driven visual analytics.
 
 
 He/She will collaborate with cross-functional teams, including data scientists, data engineers, and product managers, to bring AI-powered solutions to life.
 
 
 
 
 
 
 YOUR NEW KEY RESPONSIBILITIES:
 
 
 
 &bull; Part of a team responsible for charting the AI strategy and defining the problems to be solved with AI.
 
 
 &bull; Integration of advanced AI features into Power BI reports.
 
 
 &bull; Use of AI visuals like decomposition trees, key influencers, and Q&amp;A.
 
 
 &bull; Collaboration with business users to deliver intelligent, AI-powered dashboards.
 
 
 &bull; Embedding machine learning models into Power BI using Azure ML.
 
 
 &bull; Enabling predictive analytics and NLP (Natural Language Processing) within reports.
 
 
 &bull; Participate in code and design reviews to maintain a high-quality codebase.
 
 
 &bull; Collaborate across teams to help with AI adoption and best practices.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor&rsquo;s or master&rsquo;s degree in Computer Science, Engineering, Data Science, or a related field.
 
 
 &bull; 3+ years of experience in AI, machine learning, or applied analytics, ideally with a focus on business intelligence tools.
 
 
 &bull; Proven experience developing AI-powered solutions in Power BI, including use of AI visuals (e.g., key influencers, decomposition trees, Q&amp;A), and integrating ML models via Azure ML.
 
 
 &bull; Strong understanding of Power BI architecture, DAX, Power Query, and data modeling best practices.
 
 
 &bull; Familiarity with Azure AI Services (e.g., OpenAI, AI Search, AI Language, AI Document Intelligence) and their integration into Power BI.
 
 
 &bull; Experience with Python and basic ML frameworks (e.g., scikit-learn) and model optimization in Power BI.
 
 
 &bull; Understanding of natural language processing (NLP) and its application in business reporting is a plus.
 
 
 &bull; Hands-on experience with Azure Machine Learning, Databricks, or Synapse Analytics is beneficial &ndash; focus on data preparation pipelines that feed into Power BI.
 
 
 &bull; Comfortable working in Agile environments using tools like Azure DevOps.
 
 
 &bull; Azure certifications (e.g., Azure Data Scientist Associate, Power BI Data Analyst Associate) are a plus.
 
 
 &bull; Strong analytical thinking, communication, and stakeholder collaboration skills.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

AI Developer

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
 <ul>
 <li>
 Create, modify, and manage guest reservations with accuracy and attention to detail
 </li>
 <li>
 Handle group booking inquiries and coordinate group check-ins and check-outs
 </li>
 <li>
 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
 </li>
 <li>
 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
 </li>
 <li>
 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
 </li>
 <li>
 Manage multiple tasks simultaneously while maintaining composure and professionalism
 </li>
 <li>
 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
 </li>
 <li>
 Communicate effectively with other departments to ensure seamless guest experiences
 </li>
 <li>
 Maintain organized records and ensure accurate documentation of all transactions
 </li>
 <li>
 Support team members and contribute to a positive, inclusive work environment
 </li>
 <li>
 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English with excellent verbal and written communication skills
 </li>
 <li>
 Proficiency in at least one additional language (Arabic, French, or German preferred)
 </li>
 <li>
 Strong interpersonal and people skills with a genuine passion for customer service
 </li>
 <li>
 Proven ability to remain calm, patient, and empathetic when handling challenging situations
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Proficiency with computer systems and hotel Property Management Systems (PMS)
 </li>
 <li>
 Detail-oriented mindset with strong accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to work flexibly, including night shifts and rotating schedules
 </li>
 <li>
 Team player mentality with collaborative spirit and supportive attitude
 </li>
 <li>
 Professional appearance and demeanor
 </li>
 <li>
 Conflict resolution and problem-solving capabilities
 </li>
 <li>
 Ability to multitask and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Previous hospitality, front office, or customer service experience (preferred)
 </li>
 <li>
 Familiarity with reservation systems and hotel operations (preferred)
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 A passionate and inspired team that creates unique experiences for all they meet.
 </li>
 <li>
 We recognize and celebrate our team and individual success
 
 
 </li>
 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 </ul>
</div>

Front Desk Agent

Explore 12+ Associate agent in Cairo this April. Find roles across top companies and apply now to boost your career.