call center agent (after sales – furniture)

associate agent

back office agent (furniture industry) Jobs in Cairo

back office agent (furniture industry)

bpo sales manager

call center agent (after sales – furniture) Jobs in Cairo

customer order desk specialist Jobs in Cairo

customer order desk specialist

back office agent furniture industry

ariika

<div>
 
 Job Description
 
 
 
 We are looking for a detail-oriented Back Office Agent to manage customer claims and ensure smooth coordination across internal teams. This role is critical in maintaining service quality and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Claims Processing &amp; Validation: Review claims escalated by the Call Center, verify supporting evidence (photos/videos), check warranty status, and identify root causes.
 </li>
 <li>
 Operational Coordination: Act as the main point of contact between departments: Warehouse (check replacement availability), Logistics (arrange deliveries/pickups), Technical/Repair Team (schedule inspections and validate reports)
 </li>
 <li>
 Resolution Decision-Making: Apply company policies to determine claim outcomes (replacement, repair, or rejection).
 </li>
 <li>
 Case Tracking: Manage and update all cases on CRM systems, ensuring adherence to SLAs.
 </li>
 <li>
 Root Cause Reporting: Analyze recurring issues and prepare weekly reports for Quality and Procurement teams.
 </li>
 <li>
 Resolution Closure: Finalize all documentation for replacements/refunds and ensure customer satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: 1&ndash;3 years in Back Office Operations, Claims Management, or Logistics
 </li>
 <li>
 Industry Requirement: Must have experience in the furniture industry
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or related field is preferred
 </li>
 <li>
 Technical Skills:
 </li>
 <li>
 Advanced Excel (Pivot Tables, VLOOKUP, tracking sheets)
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Key Competencies:
 </li>
 <li>
 Strong analytical skills and attention to detail
 </li>
 <li>
 Process-oriented mindset with ability to follow SOPs
 </li>
 <li>
 Effective coordination and communication across departments
 </li>
 <li>
 Ability to handle multiple cases and meet deadlines
 </li>
 </ul>
</div>

Back Office Agent (Furniture Industry)

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Purpose of the role:
 
 
 
 Architects create designs for new construction projects, alterations and redevelopments. They use their specialist construction knowledge and high-level drawing skills to design buildings that are functional, safe, sustainable, and aesthetically pleasing
 
 
 
 
 
 
 Main responsibilities:
 
 
 <ul>
 <li>
 Liaise with Landlords, developers, Development department and establish project design parameters
 </li>
 <li>
 Prepare conceptual designs, elevations, and perspective and obtain internal approval from OPS and Regional Manager.
 </li>
 <li>
 Prepare Detailed drawings and obtain franchisors and Landlord&rsquo;s approval.
 </li>
 <li>
 Liaise with Project Manager and ensure project is executed as per drawings, and specifications, by making requisite site visit.
 </li>
 <li>
 Prepare Final Audit after completion with specific emphasis on execution
 </li>
 <li>
 Preparing furniture and stainless-steel order list.
 </li>
 <li>
 Handling sites follow up - if redesign is required / any missing data is required.
 </li>
 <li>
 Monitor and audit work carried out by contractors to ensure that it is of the required standard.
 </li>
 <li>
 Reporting weekly progress and providing assistant manager with submission dates and approvals
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, major architecture
 </li>
 <li>
 Minimum 3-5 years of experience in architecture preferably in the same or like industry, i.e., Restaurants, Retail, Hospitality
 </li>
 <li>
 Specialist in 3D Concept presentations using Sketchup, 3D Studio Max for Architectural and Interior Design works.
 </li>
 <li>
 IT Skills &ndash; MS Office, AutoCAD, 2D technical package, 3D Studio Max is a must
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Excellent time management skills with a proven ability to meet deadlines.
 </li>
 </ul>
 
 
</div>

Design Architect

Gallad Corp

<div>
 
 
 Company Description
 
 
 
 Gallad Corp has been pioneering the furniture industry since 1975 with groundbreaking innovation, superior craftsmanship, and exceptional design. As a leading holding company, Gallad Corp encompasses three esteemed entities: Seats, specializing in B2B seating solutions for hotels and corporate spaces; Gallad Industries, with its state-of-the-art manufacturing capabilities in Damietta; and Signature, a B2C brand known for modern and timeless furniture designs. These brands collectively push the boundaries of furniture craftsmanship, merging heritage with innovation to create extraordinary living and working experiences.
 
 
 
 
 
 
 Role Description
 
 
 
 We are looking for a creative and up-to-date with trends designer to join our team and deliver high-quality creative solutions.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Design engaging social media posts, ads, and marketing materials
 </li>
 <li>
 Create motion graphics and edit short-form videos (Reels, TikTok style)
 </li>
 <li>
 Prepare designs for both print and digital use
 </li>
 <li>
 Stay updated with design trends, especially Gen Z and social media styles
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 0 to 3 years of relevant experience
 </li>
 <li>
 Strong skills in motion graphics &amp; video editing
 </li>
 <li>
 Proficiency in:
 </li>
 <li>
 Adobe After Effects
 </li>
 <li>
 Adobe Photoshop
 </li>
 <li>
 Adobe Illustrator
 </li>
 <li>
 Adobe Premiere Pro
 </li>
 <li>
 CapCut
 </li>
 <li>
 Good understanding of social media trends and content creation
 </li>
 <li>
 Basic knowledge of AI design tools
 </li>
 <li>
 Creative mindset with attention to detail
 </li>
 <li>
 Ability to create
 
 trendy, viral-style content
 
 is highly preferred
 </li>
 <li>
 Experience in
 
 [furniture / branding / marketing agency / hospitality]
 
 is a plus
 </li>
 <li>
 Ability to handle feedback professionally and implement revisions efficiently
 </li>
 <li>
 Strong time management with the ability to meet tight deadlines
 </li>
 <li>
 Excellent communication skills and ability to collaborate with marketing and content teams
 </li>
 </ul>
 
 
 Location:
 
 New Cairo
 
 
 Please send your CV &amp; Portfolio link to jobs@elgallad.com
 
</div>

Graphic Designer (Motion & Video)

Dlleni

<div>
 
 
 company Description
 
 
 
 
 
 
 At Dlleni, we make property investments and real estate transactions simple and approachable. Whether you&rsquo;re looking for a cozy home, a bustling office space, or a smart investment, we connect you directly with the best options in Egypt, the Gulf, and across the globe. Our team knows the market inside out and works with you every step of the way, making what could feel overwhelming into a smooth and rewarding process. From residential to commercial spaces, we&rsquo;re here to help you find exactly what you need.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a
 
 Real Estate junior\senior Sales
 
 Agent located in
 
 new Cairo,
 
 Egypt. The Real Estate Sales Agent will be responsible for assisting clients with property transactions, evaluating properties, and conducting property showings. Daily tasks will include generating leads, managing client relationships, negotiating deals, preparing contracts, and providing exceptional customer service. The role requires a thorough understanding of the real estate market and trends, and the ability to work effectively with clients to meet their property needs.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Experience and licensing in Real Estate Sales and Real Estate
 </li>
 <li>
 Strong knowledge of Customer Service skills
 </li>
 <li>
 Proven Sales skills in the real estate industry
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work on-site in New Cairo
 </li>
 <li>
 Proactive approach and strong negotiation skills
 </li>
 <li>
 Ability to stay updated on market trends and property regulations
 </li>
 <li>
 Bachelor's degree in a related field is a must
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 <ul>
 <li>
 Social insurance coverage.
 </li>
 <li>
 sim card
 </li>
 <li>
 Supportive, growth-oriented environment
 </li>
 <li>
 Opportunity to work with international clients and premium properties.
 </li>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 <li>
 Two Days off (Friday-Saturday)
 </li>
 </ul>
</div>

Real Estate Salesperson

<div>
 
 
 company Description
 
 
 
 
 
 
 At Dlleni, we make property investments and real estate transactions simple and approachable. Whether you&rsquo;re looking for a cozy home, a bustling office space, or a smart investment, we connect you directly with the best options in Egypt, the Gulf, and across the globe. Our team knows the market inside out and works with you every step of the way, making what could feel overwhelming into a smooth and rewarding process. From residential to commercial spaces, we&rsquo;re here to help you find exactly what you need.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Real Estate junior\senior Sales Agent located in new Cairo, Egypt. The Real Estate Sales Agent will be responsible for assisting clients with property transactions, evaluating properties, and conducting property showings. Daily tasks will include generating leads, managing client relationships, negotiating deals, preparing contracts, and providing exceptional customer service. The role requires a thorough understanding of the real estate market and trends, and the ability to work effectively with clients to meet their property needs.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Experience and licensing in Real Estate Sales and Real Estate
 </li>
 <li>
 Strong knowledge of Customer Service skills
 </li>
 <li>
 Proven Sales skills in the real estate industry
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work on-site in New Cairo
 </li>
 <li>
 Proactive approach and strong negotiation skills
 </li>
 <li>
 Ability to stay updated on market trends and property regulations
 </li>
 <li>
 Bachelor's degree in a related field is a must
 </li>
 </ul>
 
 
 
 
 
 Benfits
 
 
 
 
 
 <ul>
 <li>
 Social insurance coverage.
 </li>
 <li>
 sim card
 </li>
 <li>
 Supportive, growth-oriented environment
 </li>
 <li>
 Opportunity to work with international clients and premium properties.
 </li>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 <li>
 Two Days off (Friday-Saturday)
 </li>
 </ul>
 
 
 
</div>

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Answer inbound calls from customers reporting order issues
 </li>
 <li>
 Understand complaints and guide customers on submitting evidence (photos/videos)
 </li>
 <li>
 Accurately log all cases on the CRM system
 </li>
 <li>
 Handle complaints professionally and de-escalate difficult situations
 </li>
 <li>
 Clearly explain return, replacement, and warranty policies
 </li>
 <li>
 Provide updates on claim status when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 0&ndash;2 years of call center experience (complaints/handling issues is a must)
 </li>
 <li>
 Furniture industry experience is preferred
 </li>
 <li>
 Strong communication skills in Arabic (English is a plus)
 </li>
 <li>
 Good typing speed and CRM usage
 </li>
 <li>
 High patience and ability to handle difficult customers
 </li>
 <li>
 Minimum high school diploma (Bachelor&rsquo;s preferred)
 </li>
 </ul>
</div>

Call Center Agent (After Sales – Furniture)

Pollmeier Massivholz

<div>
 
 
 Egypt has well-established furniture producers with a long tradition.
 
 With over one thousand employees, Pollmeier is the world market and technology leader in the processing of beech hardwood from responsibly managed forests in Germany. Egypt&rsquo;s large furniture production has a high usage of beechwood. Better beechwood products from Pollmeier enable our customers in Egypt to reduce significantly material- and labour costs and improve at the same time the quality of their production. It takes a better awareness of our products and better consultation of the furniture factories to make those benefits visible for our customers.
 
 
 
 
 
 To strengthen our Sales Team, we are looking for a full-time
 
 
 
 Area Sales Manager - Egypt
 
 
 
 to start as soon as possible and join our team working from Cairo/Egypt.
 
 
 
 
 
 
 What you will be responsible for:
 
 
 <ul>
 <li>
 As Area Sales Manager, you are
 
 the face of the Pollmeier brand
 
 and the first point of contact for your customers in a defined sales territory
 </li>
 <li>
 After your first successful sales, you will be
 
 qualifying for a team leader position
 
 and train and guide a team in Egypt
 </li>
 <li>
 You are a
 
 networker
 
 ready to manage, expand, and further develop our existing sales territory
 </li>
 <li>
 You win over your customers preferably in
 
 personal meetings on-site
 
 , while also maintaining contact using digital tools
 </li>
 <li>
 You continuously expand the customer base through the
 
 acquisition of new clients
 
 </li>
 <li>
 You identify and awaken customer needs and thereby create
 
 long-term relationships
 
 for the benefit of end users
 </li>
 <li>
 You coordinate the involvement of
 
 specialists
 
 who support you in sales situations as needed
 </li>
 <li>
 You work closely with the internal sales team and sales management in Germany to achieve agreed sales targets and successfully market our products
 </li>
 </ul>
 
 
 
 
 
 What we are looking for:
 
 
 <ul>
 <li>
 You are
 
 permanently based in Cairo/Egypt
 
 and bring
 
 experience in sales in the timber or wood processing industry
 
 </li>
 <li>
 You
 
 love selling
 
 and
 
 engaging with customers
 
 </li>
 <li>
 You already gained first
 
 experience in leadership
 
 and managing a small team
 </li>
 <li>
 You enjoy being
 
 responsible for your own success
 
 </li>
 <li>
 You are characterized by an
 
 independent and proactive work style
 
 and go the extra mile to achieve your goals
 </li>
 <li>
 You have a strong
 
 emotional connection to wood
 
 as a material, which helps you inspire customers
 </li>
 <li>
 You enjoy traveling regularly within Egypt and hold a valid driver&rsquo;s license
 </li>
 <li>
 You speak Arabic as a native language and have good English skills
 </li>
 </ul>
 
 
 
 
 
 What we offer you:
 
 
 <ul>
 <li>
 Responsibility for
 
 your own sales region
 
 in an innovative, growth- and future-oriented company
 </li>
 <li>
 
 Structured onboarding
 
 to ensure your success in selling our products
 </li>
 <li>
 A family-like, personal atmosphere with
 
 flat hierarchies and short communication paths
 
 </li>
 <li>
 
 Opportunities for promotion and professional development
 
 through our personnel development program
 </li>
 <li>
 An
 
 attractive performance-based salary
 
 that rewards your success
 </li>
 </ul>
 
 
 
 
 
 Take a new path with us and make more of yourself!
 
 
 
 We look forward to your application!
 
 
 
 
 
 We kindly ask you to share your CV in English.
 
</div>

Area Sales Manager - Egypt

Explore 610+ Back office agent furniture industry in Cairo this May. Find roles across top companies and apply now to boost your career.

610 back office agent furniture industry jobs In Cairo

Back Office Agent (Furniture Industry)

Design Architect

Graphic Designer (Motion & Video)

Real Estate Salesperson

Real Estate Salesperson

Call Center Agent (After Sales – Furniture)

Area Sales Manager - Egypt