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customer order desk specialist

Signify

<div>
 Job Title
 
 
 Customer Order Desk Specialist
 
 
 
 Job Description
 
 
 
 
 About Signify
 
 
 
 Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
 
 
 At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
 
 
 Join us, and together, we&rsquo;ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
 
 
 
 More About The Role
 
 
 
 This is an exciting job opportunity for you to light the way as a Customer Order Specialist in Cairo, Egypt with Signify.
 
 
 <ul>
 <li>
 Checks the availability of order and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalate deviations
 </li>
 <li>
 Screens complex orders (specials) regarding technical content and commercial correctness.
 </li>
 <li>
 Manages specials, combined shipment, missing or dead-on arrival.
 </li>
 <li>
 Monitors digital sales order creation process
 </li>
 <li>
 Monthly reporting of order receipts, deliveries, sales and stock levels.
 </li>
 <li>
 Accepts and validates sales order by checking references and validating relevant information
 </li>
 <li>
 Manage sales orders up to delivery and to forwarding.
 </li>
 <li>
 Manages customer master data
 </li>
 <li>
 Responds to customer questions and complaints regarding products and services provided through various channels.
 </li>
 <li>
 Manages manual order creation for complex projects, including milestone delivery and billing schedules.
 </li>
 <li>
 Analyzes complex orders in SAP to check for discrepancies between order and feasibility and has a deep understanding of the client's need to propose alternative solutions
 </li>
 <li>
 Configures solutions that cater to (partly) contradicting requirements. As a customer order specialist, it supports a revenue of EUR &gt;50 million annually and is responsible for order management, work with partnership to deliver excellent customer service
 </li>
 <li>
 Leads process improvements and automation
 
 
 </li>
 </ul>
 
 More About You
 
 
 
 While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
 
 
 <ul>
 <li>
 University Bachelors or Masters Degree
 </li>
 <li>
 4+ years of professional experience in the following areas:
 </li>
 <li>
 Strong understanding of customer Order Execution cycle including warehousing and transportation activities
 </li>
 <li>
 Strong customer orientation
 </li>
 <li>
 Speed &amp; Execution mindset
 </li>
 <li>
 Systems Savvy (especially oracle and MS office tools)
 </li>
 <li>
 Communicates with impact
 </li>
 <li>
 Builds high performing teams
 
 
 </li>
 </ul>
 
 Everything we&rsquo;ll do for you
 
 
 
 You can grow a lasting career here. We&rsquo;ll encourage you, support you, and challenge you. We&rsquo;ll help you learn and progress in a way that&rsquo;s right for you, with coaching and mentoring along the way. We&rsquo;ll listen to you too, because we see and value every one of our 30,000+ people.
 
 
 We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
 
 
 Come join us, and together we can light the way.
</div>

Customer Order Desk Specialist

Sutherland

<div>
 
 Job Description
 
 
 
 Sutherland is seeking a talented onsite
 
 IT Help Desk Specialist
 
 to join our growing team in
 
 Cairo
 
 ! If you have the skills and experience needed to succeed in this role, we want to hear from you!
 
 
 As an
 
 IT Help Desk Specialist
 
 , you'll be responsible for the following:
 
 
 
 Technical Support:
 
 
 
 <ul>
 <li>
 Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
 </li>
 <li>
 Efficient problem resolution and maximize systems availability.
 </li>
 <li>
 Review the frequently faced system problems and work on the improvements.
 </li>
 <li>
 Strict Compliance to agreed SLA for issue resolution.
 </li>
 <li>
 On Call 24x7.
 </li>
 <li>
 Maintains integrity of systems.
 </li>
 <li>
 Ensure all users can access their workstation with required privileges for day-to-day operations.
 </li>
 <li>
 Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
 </li>
 <li>
 Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
 </li>
 <li>
 Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
 </li>
 <li>
 Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
 </li>
 <li>
 Strictly adhere to the set procedures and follow the guidelines.
 
 
 </li>
 </ul>
 
 Hardware/software preparation &amp; installations
 
 :
 
 
 <ul>
 <li>
 Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.
 
 
 </li>
 </ul>
 
 Documentation:
 
 
 
 <ul>
 <li>
 Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
 </li>
 <li>
 Documentation maintained to support compliance/IT Security and audit requirements.
 </li>
 <li>
 Improves client references by writing and maintaining documentation.
 </li>
 <li>
 Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
 </li>
 <li>
 MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.
 </li>
 <li>
 Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
 </li>
 <li>
 Familiar with standard concepts, practices, and procedures within information technology.
 </li>
 <li>
 Ability to work well with others in pursuit of business aims / ability to work under pressure.
 </li>
 <li>
 Energy, enthusiasm and commitment to the business unit.
 </li>
 <li>
 Positive response to and recognition of the need for change.
 </li>
 <li>
 Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
 </li>
 <li>
 High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
 </li>
 <li>
 Willing to work on different shifts and be assigned to other sites/location if required.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

IT Help Desk Specialist | Cairo | Onsite

Emirates

<div>
 
 Job Purpose
 
 
 
 To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures.
 
 
 <ul>
 <li>
 Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
 </li>
 <li>
 Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
 </li>
 <li>
 Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
 </li>
 <li>
 To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
 </li>
 <li>
 Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
 </li>
 <li>
 To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme.
 </li>
 <li>
 Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
 </li>
 <li>
 Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
 </li>
 <li>
 Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.
 </li>
 <li>
 When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
 
 
 </li>
 </ul>
 Minimum O level or equivalent.
 
 
 Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares &amp; Ticketing.
 
 
 
 Experience
 
 
 
 Given the specific requirements at outstations, a minimum of 3 years? airline industry experience is required.
 
 
 Qualification
 
 
 Knowledge of a Departure Control System and Computerized Reservation System.
 
 
 Knowledge of check-in procedures.
 
 
 Customer Service Delivery.
 
 
 Fluent in spoken and written English and local language.
 
 
 Proficiency in Microsoft Office applications.
 
 
 Please note that you must have the right to live and work in Egypt.
 
 
 Salary &amp; benefits
 
 
 Competitive salary
</div>

Senior Airport Services Agent - Cairo

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Kasrawy Group Careers

<div>
 Position: Mall Operations Executive - Info Desk
 
 
 Job Description:
 
 
 We are seeking a highly motivated and organized individual to join our team as a Mall Operations Executive for our Info Desk.
 
 
 The ideal candidate will have a strong background in customer service and operations management, with a passion for creating a positive and welcoming environment for our mall visitors.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handling the daily operations of the mall's Info Desk.
 </li>
 <li>
 Maintain a high level of knowledge about the mall's facilities, services, and events to assist customers and provide accurate information
 </li>
 <li>
 Collaborate with other departments, such as marketing and security, to ensure smooth operations and coordination of services
 </li>
 <li>
 Handle any emergency situations or incidents that may occur at the mall, following established protocols and procedures
 </li>
 <li>
 Maintain accurate records and reports related to customer service and operations, and provide regular updates to management
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Hospitality Management, or a related field
 </li>
 <li>
 Minimum of 1 year of experience in customer service and operations management, preferably in a retail or mall setting
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Proficient in Microsoft Office and other relevant software
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays, as needed
 
 
 
 </li>
 </ul>
 We offer a competitive salary and benefits package, as well as opportunities for growth and development within our company. If you are passionate about delivering exceptional customer service and have experience in operations management, we would love to hear from you. Apply now to join our dynamic team at Kasrawy Group.
</div>

Mall Operations Executive - Info Desk

Majid Al Futtaim

<div>
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer | MAF Properties | Shopping malls.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
 </li>
 <li>
 Perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
 </li>
 <li>
 Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or any relevant field.
 </li>
 <li>
 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
 </li>
 <li>
 Very Good English level.
 </li>
 <li>
 Excellent communication and problem solving skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Officer (Maadi)

Nawy

<div>
 The Operations Specialist in the Supply Chain department plays a key role in
 
 
 supporting end-to-end supply chain processes including procurement, logistics,
 
 
 inventory control, and order fulfillment. This role ensures timely, cost-effective, and
 
 
 efficient flow of goods and information across the supply chain, driving operational
 
 
 excellence and continuous improvement.
 
 
 Key Responsibilities:
 
 
  Order Management &amp; Fulfillment
 
 
 <ul>
 <li>
 Coordinate sales and purchase orders across departments
 </li>
 <li>
 Track shipments and ensure timely delivery to customers or internal
 
 
 </li>
 </ul>
 departments.
 
 
 <ul>
 <li>
 Resolve order discrepancies and delivery delays proactively
 
 
 </li>
 </ul>
  Inventory &amp; Logistics
 
 
 <ul>
 <li>
 Monitor inventory levels, ensure optimal stock without overstocking
 </li>
 <li>
 Coordinate with warehouse teams for inbound/outbound shipments
 </li>
 <li>
 Assist in cycle counting and stocktaking processes
 
 
 </li>
 </ul>
  Supplier &amp; Vendor Coordination
 
 
 <ul>
 <li>
 Liaise with suppliers for order confirmations, shipping documentation,
 
 
 </li>
 </ul>
 and ETAs.
 
 
 <ul>
 <li>
 Evaluate supplier performance and suggest improvements
 
 
 </li>
 </ul>
  Data &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate records in ERP systems (e.g., SAP, Oracle, Odoo)
 </li>
 <li>
 Generate weekly/monthly reports for supply chain KPIs
 </li>
 <li>
 Analyze trends in delays, stock-outs, or process inefficiencies
 
 
 </li>
 </ul>
  Process Improvement
 
 
 <ul>
 <li>
 Participate in projects to streamline supply chain operations
 </li>
 <li>
 Support digitization, automation, and agile practices within the
 
 
 </li>
 </ul>
 department.
 
 
  Compliance &amp; Documentation
 
 
 <ul>
 <li>
 Ensure all supply chain activities comply with company policies and
 
 
 </li>
 </ul>
 regulations.
 
 
 <ul>
 <li>
 Maintain proper documentation for audits and regulatory inspections
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
  Bachelor's degree in Supply Chain Management, Logistics, Business
 
 
 Administration, or a related field.
 
 
  2+ years of experience in supply chain or operations preferred.
 
 
  Strong knowledge of supply chain processes and tools.
 
 
  Proficient in MS Excel, ERP systems, and supply chain software.
 
 
  Excellent organizational, analytical, and communication skills.
 
 
  Ability to work under pressure and manage multiple tasks effectively.
</div>

Operations Specialist

Explore 333+ Customer order desk specialist in Cairo this May. Find roles across top companies and apply now to boost your career.