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customer order desk specialist

Signify

<div>
 
 About Signify
 
 
 
 Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
 
 
 At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
 
 
 Join us, and together, we&rsquo;ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
 
 
 
 More About The Role
 
 
 
 This is an exciting job opportunity for you to light the way as a Customer Order Specialist in Cairo, Egypt with Signify.
 
 
 <ul>
 <li>
 Checks the availability of order and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalate deviations
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 Screens complex orders (specials) regarding technical content and commercial correctness.
 </li>
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 Manages specials, combined shipment, missing or dead-on arrival.
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 Monitors digital sales order creation process
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 Monthly reporting of order receipts, deliveries, sales and stock levels.
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 Accepts and validates sales order by checking references and validating relevant information
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 Manage sales orders up to delivery and to forwarding.
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 Manages customer master data
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 Responds to customer questions and complaints regarding products and services provided through various channels.
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 Manages manual order creation for complex projects, including milestone delivery and billing schedules.
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 Analyzes complex orders in SAP to check for discrepancies between order and feasibility and has a deep understanding of the client's need to propose alternative solutions
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 Configures solutions that cater to (partly) contradicting requirements. As a customer order specialist, it supports a revenue of EUR &gt;50 million annually and is responsible for order management, work with partnership to deliver excellent customer service
 </li>
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 Leads process improvements and automation
 
 
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 </ul>
 
 More About You
 
 
 
 While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
 
 
 <ul>
 <li>
 University Bachelors or Masters Degree
 </li>
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 4+ years of professional experience in the following areas:
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 Strong understanding of customer Order Execution cycle including warehousing and transportation activities
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 Strong customer orientation
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 Speed &amp; Execution mindset
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 Systems Savvy (especially oracle and MS office tools)
 </li>
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 Communicates with impact
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 Builds high performing teams
 
 
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 </ul>
 
 Everything we&rsquo;ll do for you
 
 
 
 You can grow a lasting career here. We&rsquo;ll encourage you, support you, and challenge you. We&rsquo;ll help you learn and progress in a way that&rsquo;s right for you, with coaching and mentoring along the way. We&rsquo;ll listen to you too, because we see and value every one of our 30,000+ people.
 
 
 We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
 
 
 Come join us, and together we can light the way.
</div>

Customer Order Desk Specialist

Bosta

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 Our Engineering
 
 
 
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 
 
 
 About the Role:
 
 
 
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
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 Installs and configures computer hardware, software, systems, printers and scanners
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 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
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 Repair and replace equipment as necessary
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 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
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 Coordinates and supports end-user issues remotely and on-site
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 Provides 1st level support on the cloud-based and on-premise IT infrastructure
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 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
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 Works on implementations in new sites and assists the team
 
 
 
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 </ul>
 
 Job Requirements:
 
 
 
 <ul>
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 1-2 years of experience in IT technical support
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 BSc/BA in IT, Computer Science, or a relevant field
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 Troubleshooting skills and problem-solving
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 Excellent communication skills
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 Good understanding of computer systems and other tech products in the market
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 Experience with ticketing and asset management systems
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 Relevant IT Technical Support Courses like CompTIA A+ or similar
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 CCNA &amp; MCSA courses - certified is a plus
 
 
 
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 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Junior IT Support Specialist

Majid Al Futtaim

<div>
 
 Role Summary
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience at Majid Al Futtaim Properties.
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management Egypt
 
 
 
 ROLE PROFILE
 
 
 
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 Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre&rsquo;s) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
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 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
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 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
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 Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions,
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 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
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 Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
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 Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
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 Ensure that the assigned Shopping Centre always &ldquo;looks its best&rdquo; in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Bachelor&rsquo;s degree of Business Administration, Public Relations, or any relevant field.
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 2 - 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
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 Very good English level.
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 Excellent Communication skills
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 Excellent problem solving skills
 
 
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 What We Offer
 
 
 
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 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work from any country in the world for 30 days a year.
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
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 </ul>
</div>

Customer Service Coordinator

Emirates NBD

<div>
 
 
 Responsibilities
 
 :
 
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 Contribute to maximize Bank&rsquo;s Profitability from the portfolio under their desk.
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 Prepare prospects list &amp; coordinate with the team to reach a high closing ratio.
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 Leading, Guiding &amp; Stretching the team (Assistant Relationship Managers and Analysts) to achieve target.
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 To increase the number of customers (Borrowing &amp; Non-Borrowing) in order to achieve Key Performance Indicator
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 Initiate marketing and existing clients&rsquo; calls for potential business growth
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 Ensure preparation of Proposals in alignment with internal policies and customer needs
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 </ul>
 
 
 
 
 
 Knowledge, Skills, Experience
 
 
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 Minimum of 5 years of experience in Corporate Banking
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 Solid experience in corporate credit with specific focus on managing corporate clients.
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 Strong awareness of Macro Economics
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 High Marketing Skills
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 Budgeting &amp; organizing
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 Credit Certified
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 </ul>
</div>

Senior Relationship Manager - Large Corporate / Corporate and Institutional Banking

<div>
 
 
 Job Responsibilities:
 
 
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 Contribute to maximizing Bank&rsquo;s Profitability from the portfolio under their desk.
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 Contribute to increase Loans Volumes in the portfolio under their desk.
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 Contribute to increase Deposits Volumes in the portfolio under their desk.
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 Contribute to increase Off Balance Sheet Volumes in the portfolio under their desk
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 Ensure preparation of Proposals in alignment with internal policies and customer needs.
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 Ensure that team members are well aware of internal &amp; external (CBE) credit procedures and regulation.
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 Assist Head of Desk &amp; SRM in setting KPIs assigned to the team (ARM, CA) based on internal capacities and Banks Management policies and vision.
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 Enhance the marketing skills for ARMs through partially assigning the pre-assigned budget.
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 Ensure submitting portfolio renewals in a timely manner.
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 Reviewing Proposals submitted by team before being circulated to SRM / Head of Desk.
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 Lead a teamwork for conducting comprehensive market research for Sector &amp; Sub &ndash; Sectors handled by the Desk.
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 Address any deviation of approved package or any risks emerged before conducting the regular annual review.
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 Follow up and monitor operations flow along with their teams.
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 Regular meetings with customers in their desk to obtain their feedback.
 </li>
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 Provide Solutions that fulfill customer needs.
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 Build trusted relationships with clients in assigned portfolio.
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 </ul>
 
 
 
 
 
 Qualifications, Skills, Experience:
 
 
 <ul>
 <li>
 Minimum of 4 years of experience in Corporate Banking field.
 </li>
 <li>
 Solid experience in corporate credit with specific focus on managing large corporate clients.
 </li>
 <li>
 Solid ability to manage subordinate(s).
 </li>
 <li>
 Strong awareness of Macro Economics.
 </li>
 <li>
 High Marketing Skills.
 </li>
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 Budgeting &amp; organizing.
 </li>
 <li>
 High interpersonal and communication skills
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 Solid Negotiation skills.
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 High presentation skills.
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 <li>
 Bachelor's degree in accounting/finance/management/economics
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 Credit course certified.
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 </ul>
 
 
</div>

Relationship Manager - Corporate & Institutional Banking

LSEG

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a Senior Sales Desk Associate to handle in administrative support to the account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 Key Responsibilities:
 
 
 
 Ensures all client administrative tasks are fulfilled
 
 
 Works with customer operations team to help with deal execution and support
 
 
 Understands key client objectives and supports account planning
 
 
 Identifies additional opportunities for revenue and proactively
 
 
 Knows required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios
 
 
 Own and maintain data hygiene in pipeline for select data fields
 
 
 Supports key relationship owner for a set of low-medium complexity/priority accounts
 
 
 Has understanding for the overall sales cycle
 
 
 Supports on annual price increase process
 
 
 Drives customer lifecycle framework and ensures strong renewal execution, minimizing cancellations
 
 
 Adhere to financial controls and policies, managing third-party data responsibly
 
 
 Demonstrate deep understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
 
 
 Manage diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner
 
 
 Manage assigned strategic projects across an assigned account book on a proactive basis
 
 
 
 Qualifications and Experience:
 
 
 
 Advanced understanding of the financial services industry
 
 
 4-5 years of experience in a sales operation, deal desk, customer success, or commercial support role
 
 
 Industry certifications encouraged
 
 
 Excellent attention to detail and organizational skills
 
 
 Ability to prioritize and manage multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills
 
 
 Proven strong understanding of contract handling, account data management, and business processes
 
 
 Proficient in using Salesforce and workflow systems
 
 
 Understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
 
 
 
 What We Offer
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Senior Sales Desk Associate

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
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 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
 </li>
 </ul>
 
 
 
 <ul>
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 Provide advanced product/service information and respond to complex customer questions about the product/service.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide fault isolation and resolution to limit and address issues promptly.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
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 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 </ul>
 
 
 
 <ul>
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 Carry out relatively simple testing and quality assurance tasks.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
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 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
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 Respond to personal objectives and use performance management systems to improve personal performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 </li>
 <li>
 Required Qualifications &amp; Skills
 </li>
 <li>
 Minimum Experience:
 </li>
 <li>
 Minimum Two Years Of Experience.
 </li>
 </ul>
 
 
 
 
 
 
 Job specific Skills:
 
 
 
 <ul>
 <li>
 Excellent technical skills.
 </li>
 <li>
 In depth knowledge of the products
 </li>
 <li>
 Excellent communication and negotiations skills.
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Decision making
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team building skills
 </li>
 </ul>
 
 
</div>

MG-Workshop Team Leader

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