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customer order desk specialist

Signify

<div>
 Job Title
 
 
 Customer Order Desk Specialist
 
 
 
 Job Description
 
 
 
 
 About Signify
 
 
 
 Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
 
 
 At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
 
 
 Join us, and together, we&rsquo;ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
 
 
 
 More About The Role
 
 
 
 This is an exciting job opportunity for you to light the way as a Customer Order Specialist in Cairo, Egypt with Signify.
 
 
 <ul>
 <li>
 Checks the availability of order and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalate deviations
 </li>
 <li>
 Screens complex orders (specials) regarding technical content and commercial correctness.
 </li>
 <li>
 Manages specials, combined shipment, missing or dead-on arrival.
 </li>
 <li>
 Monitors digital sales order creation process
 </li>
 <li>
 Monthly reporting of order receipts, deliveries, sales and stock levels.
 </li>
 <li>
 Accepts and validates sales order by checking references and validating relevant information
 </li>
 <li>
 Manage sales orders up to delivery and to forwarding.
 </li>
 <li>
 Manages customer master data
 </li>
 <li>
 Responds to customer questions and complaints regarding products and services provided through various channels.
 </li>
 <li>
 Manages manual order creation for complex projects, including milestone delivery and billing schedules.
 </li>
 <li>
 Analyzes complex orders in SAP to check for discrepancies between order and feasibility and has a deep understanding of the client's need to propose alternative solutions
 </li>
 <li>
 Configures solutions that cater to (partly) contradicting requirements. As a customer order specialist, it supports a revenue of EUR &gt;50 million annually and is responsible for order management, work with partnership to deliver excellent customer service
 </li>
 <li>
 Leads process improvements and automation
 
 
 </li>
 </ul>
 
 More About You
 
 
 
 While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
 
 
 <ul>
 <li>
 University Bachelors or Masters Degree
 </li>
 <li>
 4+ years of professional experience in the following areas:
 </li>
 <li>
 Strong understanding of customer Order Execution cycle including warehousing and transportation activities
 </li>
 <li>
 Strong customer orientation
 </li>
 <li>
 Speed &amp; Execution mindset
 </li>
 <li>
 Systems Savvy (especially oracle and MS office tools)
 </li>
 <li>
 Communicates with impact
 </li>
 <li>
 Builds high performing teams
 
 
 </li>
 </ul>
 
 Everything we&rsquo;ll do for you
 
 
 
 You can grow a lasting career here. We&rsquo;ll encourage you, support you, and challenge you. We&rsquo;ll help you learn and progress in a way that&rsquo;s right for you, with coaching and mentoring along the way. We&rsquo;ll listen to you too, because we see and value every one of our 30,000+ people.
 
 
 We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
 
 
 Come join us, and together we can light the way.
</div>

Customer Order Desk Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
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 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
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 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
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 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Methode Electronics

<div>
 
 
 Job Title: Customer (service \ Demand) specialist (B2B - Manufacturing)
 
 
 
 
 
 Company: Methode Electronics Egypt
 
 
 
 
 Location: Nasr city, cairo,
 
 Egypt (on-site)
 
 
 
 
 
 
 About us:
 
 
 
 Methode Electronics, Inc. (NYSE: MEI) is a leading global supplier of custom-engineered solutions with sales, engineering and manufacturing locations in North America, Europe, Middle East and Asia. We design, engineer, and produce mechatronic products for OEMs utilizing our broad range of technologies for user interface, LED lighting system, power distribution and sensor applications. Our solutions are found in the end markets of transportation (including automotive, commercial vehicle, e-bike, aerospace, bus, and rail), cloud computing infrastructure, construction equipment, and consumer appliance. Our business is managed on a segment basis, with those segments being Automotive, Industrial, and Interface.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle customer inquiries, requests, and complaints in a timely and professional manner.
 </li>
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 Coordinate with internal departments to resolve customer-related issues.
 </li>
 <li>
 Ensure accurate and clear communication with customers regarding orders and services.
 </li>
 <li>
 Process and follow up on customer orders to ensure timely execution.
 </li>
 <li>
 Monitor order status and ensure deliveries are completed as per schedule.
 </li>
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 Address and resolve any order-related discrepancies.
 </li>
 <li>
 Perform administrative tasks related to customer service and sales support.
 </li>
 <li>
 Maintain accurate records of customer interactions, orders, and transactions.
 </li>
 <li>
 Support internal reporting and documentation as required.
 </li>
 <li>
 Assist in tracking delivery performance and customer service KPIs.
 </li>
 <li>
 Prepare basic reports related to order fulfillment and customer satisfaction.
 </li>
 <li>
 Handle and follow up on customer complaints, including delivery or quantity discrepancies.
 </li>
 <li>
 Coordinate with relevant teams to ensure timely resolution of issues.
 </li>
 <li>
 Assist in system updates, data entry, and maintaining accurate product and pricing information.
 </li>
 <li>
 Ensure data accuracy across systems and reports.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Supply Chain, or a related field (preferred).
 </li>
 <li>
 1&ndash;3 years of experience in customer service, sales support, or a related field.
 </li>
 </ul>
 
 
</div>

Customer (service \ Demand) specialist (B2B - Manufacturing)

LSEG

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a Sales Desk Associate to handle in administrative support to the account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 Ensure all client administrative tasks are fulfilled.
 
 
 Work with customer operations team to help with deal execution and support.
 
 
 Understand key client objectives and supports account planning.
 
 
 Identify additional opportunities for revenue and proactively.
 
 
 Know required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
 
 
 Own and maintain data hygiene in pipeline for select data fields.
 
 
 Support key relationship owner for a set of low-medium complexity/priority accounts.
 
 
 Have understanding for the overall sales cycle.
 
 
 Support on annual price increase process.
 
 
 Drive customer lifecycle framework and ensures strong renewal execution, minimizing cancellations.
 
 
 Adhere to financial controls and policies, running third-party data responsibly.
 
 
 Demonstrate understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization.
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
 
 
 Handle diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 Understanding of the financial services industry.
 
 
 2-4 years of experience in a sales operation, deal desk, customer success, or commercial support role
 
 
 Industry certifications encouraged.
 
 
 Excellent attention to detail and organizational skills.
 
 
 Ability to prioritize and manage multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills.
 
 
 Understanding of contract handling, account data management, and business processes.
 
 
 Basic knowledge in using Salesforce and workflow systems.
 
 
 Understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage.
 
 
 
 What We Offer:
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 
 Career Stage:
 
 
 
 Senior Associate
 
 
 
 London Stock Exchange Group (LSEG) Information:
 
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Sales Desk Specialist

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Purpose of the role:
 
 
 
 Architects create designs for new construction projects, alterations and redevelopments. They use their specialist construction knowledge and high-level drawing skills to design buildings that are functional, safe, sustainable, and aesthetically pleasing
 
 
 
 
 
 
 Main responsibilities:
 
 
 <ul>
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 Liaise with Landlords, developers, Development department and establish project design parameters
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 Prepare conceptual designs, elevations, and perspective and obtain internal approval from OPS and Regional Manager.
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 Prepare Detailed drawings and obtain franchisors and Landlord&rsquo;s approval.
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 Liaise with Project Manager and ensure project is executed as per drawings, and specifications, by making requisite site visit.
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 Prepare Final Audit after completion with specific emphasis on execution
 </li>
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 Preparing furniture and stainless-steel order list.
 </li>
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 Handling sites follow up - if redesign is required / any missing data is required.
 </li>
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 Monitor and audit work carried out by contractors to ensure that it is of the required standard.
 </li>
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 Reporting weekly progress and providing assistant manager with submission dates and approvals
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, major architecture
 
 
 </li>
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 Minimum 3-5 years of experience in architecture preferably in the same or like industry, i.e., Restaurants, Retail, Hospitality
 </li>
 <li>
 Specialist in 3D Concept presentations using Sketchup, 3D Studio Max for Architectural and Interior Design works.
 </li>
 <li>
 IT Skills &ndash; MS Office, AutoCAD, 2D technical package, 3D Studio Max is a must
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Excellent time management skills with a proven ability to meet deadlines.
 </li>
 </ul>
</div>

Architect

Al Marasem Group

<div>
 
 As a Front Desk Receptionist at Al-Marasem Development, you will play a key role in managing the front desk operations and providing administrative support...
 
 
 
 Your responsibilities will encompass the following key areas:
 
 
 
 
 Front Desk Management:
 
 
 <ul>
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 Greet and welcome visitors in a professional and friendly manner.
 </li>
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 Manage the reception area, ensuring it is tidy and presentable at all times.
 </li>
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 Handle incoming calls, direct them to the appropriate departments, and take accurate messages.
 </li>
 </ul>
 
 
 Administrative Support:
 
 
 <ul>
 <li>
 Manage incoming and outgoing correspondence (emails, mail, and courier).
 </li>
 <li>
 Schedule meetings and coordinate meeting room bookings.
 </li>
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 Assist with basic administrative tasks such as data entry, filing, and document control.
 </li>
 </ul>
 
 
 Coordination &amp; Communication:
 
 
 <ul>
 <li>
 Coordinate with internal departments to ensure smooth office operations.
 </li>
 <li>
 Handle visitor logs and maintain records as required.
 </li>
 <li>
 Support HR or Admin team with onboarding arrangements when needed.
 </li>
 </ul>
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Provide accurate information to visitors and callers regarding the company.
 </li>
 <li>
 Handle inquiries and direct them appropriately in a timely manner.
 </li>
 <li>
 Maintain a high level of professionalism and confidentiality at all times.
 </li>
 </ul>
 
 
 
 
 
 To excel in this role, candidates should possess the following qualifications and attributes:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferred).
 </li>
 <li>
 0&ndash;2 years of experience in a similar role.
 </li>
 <li>
 Presentable with strong communication skills.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, Outlook).
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Friendly, professional, and customer-oriented personality.
 </li>
 </ul>
 
 
</div>

Front Desk Receptionist

EOS IT Solutions

<div>
 
 Our Company
 
 
 
 At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact.
 
 
 
 Role Summary
 
 
 
 The
 
 Desktop Support Associate
 
 plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Fulfil materials and equipment requests efficiently and accurately
 </li>
 <li>
 Deploy desk setups and monitor configurations
 </li>
 <li>
 Provide desk-side support and manage quick-fix solutions
 </li>
 <li>
 Collect IT equipment for terminations, upgrades, or decommissions
 </li>
 <li>
 Assist with internal desk moves and hardware relocations
 </li>
 <li>
 Provide troubleshooting and Tier 1 support where appropriate
 </li>
 <li>
 Maintain and restock IT cabinets and vending machines
 </li>
 <li>
 Perform Level 1 vending machine maintenance (training provided)
 </li>
 <li>
 Conduct vending machine planogram changes, relocations, and decommissions
 </li>
 <li>
 Proactively manage inventory within deployment scope
 </li>
 <li>
 Track all hardware using internal data systems to ensure traceability
 </li>
 <li>
 Manage e-waste logistics and support donation requests
 </li>
 <li>
 Receive inbound hardware and conduct physical inventory counts
 </li>
 <li>
 Support shipments and coordinate outbound logistics as needed
 </li>
 <li>
 Work closely with regional inventory teams to align operational efforts
 </li>
 <li>
 Participate in cycle counting and contribute to overall stock accuracy
 </li>
 <li>
 Complete special projects as assigned by site leadership
 
 
 
 </li>
 </ul>
 
 Minimum Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Associate degree in IT, Computer Science, or related field (or equivalent experience)
 </li>
 <li>
 1+ years of experience in IT support, help desk, or desktop support
 </li>
 <li>
 English proficiency is essential for internal stakeholder communication
 </li>
 <li>
 Proficiency in Microsoft Office, particularly Excel and Outlook
 </li>
 <li>
 Strong communication skills, both verbal and written
 </li>
 <li>
 Excellent time management and prioritisation skills
 </li>
 <li>
 Detail-oriented with strong organisational abilities
 </li>
 <li>
 Ability to work effectively both independently and as part of a team
 </li>
 <li>
 Professionalism and a strong customer service mindset
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Experience in logistics, warehousing, manufacturing, or similar environments
 </li>
 <li>
 Familiarity with inventory tracking systems or asset management tools
 
 
 
 </li>
 </ul>
 
 Belonging at EOS
 
 
 
 We believe diversity and inclusion are essential to our success. We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives.
 
 
 #IND
 
 
</div>

Desktop Support Associate

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