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business operations specialist

Decima International

<div>
 Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 
 
 Approach each client engagement as a
 
 partnership
 
 , create an environment that attracts the
 
 most talented professionals
 
 and allows them to flourish, and regulate
 
 growth
 
 to maintain
 
 excellence
 
 in our service standards.
 
 
 If you are interested in a long and rewarding career working with high-profile clients on some of the most challenging projects in the world, then Decima is where you belong. At Decima, you will be able to explore incredible growth and professional development opportunities.
 
 
 We are seeking a highly organized and proactive
 
 Operations Specialist
 
 to oversee and streamline the daily business activities across our US and MENA offices. This role is pivotal in ensuring seamless coordination between regional teams, managing travel logistics, procurement, vendor relationships, and compliance with all external legal and regulatory requirements. The ideal candidate will be instrumental in driving process improvements, managing budgets, and delivering insightful operational reports to support informed decision-making. If you thrive in a dynamic environment and have a strong aptitude for cross-functional collaboration and operational excellence, this position offers a unique opportunity to contribute to our company's growth and efficiency on a global scale.
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Manage and oversee daily business operations to ensure efficiency and effectiveness in both the US and MENA offices.
 </li>
 <li>
 Ensure smooth operations and communication between the US and MENA office locations, addressing any issues that arise promptly.
 </li>
 <li>
 Handle travel arrangements efficiently, ensuring all logistics are cost-effective and well-coordinated.
 </li>
 <li>
 Oversee purchasing processes and maintain solid supplier relationships.
 </li>
 <li>
 Maintain and manage all external requirements, including legal, accounting, and state requirements, ensuring full compliance with relevant regulations and standards.
 </li>
 <li>
 Identify and implement process improvements to enhance operational efficiency and effectiveness.
 </li>
 <li>
 Manage relationships with external vendors and service providers to ensure high-quality service and support.
 </li>
 <li>
 Support budget planning and management activities.
 </li>
 <li>
 Assist in preparing regular reports on operational performance, focusing on key metrics and identifying areas for improvement.
 </li>
 <li>
 Collaborate with other departments and teams to support overall business objectives and ensure smooth operational workflows.
 </li>
 <li>
 Coordinate with the IT representative to provide IT support and ensure seamless technology operations across offices.
 </li>
 <li>
 Ensure all operations comply with company policies and industry regulations.
 
 
 </li>
 </ul>
 
 QUALIFICATIONS
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, or a related field.
 </li>
 <li>
 5+ years of experience in operations management.
 </li>
 <li>
 Proven experience in managing day-to-day business operations and ensuring smooth office operations.
 </li>
 <li>
 Strong knowledge of legal and accounting requirements.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Excellent organizational and problem-solving skills.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in the MS Office Suite and other relevant software.
 </li>
 <li>
 Ability to manage multiple tasks and projects simultaneously.
 </li>
 <li>
 Strong attention to detail and a proactive approach to managing operations.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Operations management experience with professional construction consultancies is a plus.
 
 
 </li>
 </ul>
 
 POSITION DETAILS
 
 
 
 <ul>
 <li>
 Position: Operations Specialist
 </li>
 <li>
 Primary Location: Heliopolis, Cairo, Egypt (on-site)
 </li>
 <li>
 Position Classification: Salary-based full-time regular hours
 
 
 </li>
 </ul>
 
 PRODUCTIVITY TOOLS
 
 
 
 <ul>
 <li>
 Microsoft Office
 </li>
 <li>
 Microsoft 365
 
 
 </li>
 </ul>
 Decima International is an Equal Opportunity Employer who is committed to the safety and wellbeing of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.
 
 
 At Decima International, we offer a competitive salary package, including paid time off and performance-based bonuses. We also provide excellent medical, vision and dental insurance for our employees.
</div>

Operations Specialist

<div>
 
 Description
 
 
 
 The Role
 
 
 As
 
 H&amp;B Operation Specialist
 
 , You will work as a part of the operations team, providing general health insurance policy administration services and supporting clients in the reporting and management of ongoing services.
 
 
 You will be in day to day communication liaison with Operations team, Consultants, Insurers and Clients.
 
 
 The reporting line will be to H&amp;B Operations Manager
 
 
 
 Performance Objectives
 
 
 
 
 Clients
 
 
 
 <ul>
 <li>
 Support clients in the registration and de-registration of scheme members
 </li>
 <li>
 Liaise with Insurers to ensure the accurate production and dispatch of health cards
 </li>
 <li>
 Reconcile census for the purpose of billing
 </li>
 <li>
 Manage the on-boarding of new clients
 </li>
 <li>
 Support clients in the registration and intimation of new claims, including document provision
 </li>
 <li>
 Liaise with Insurers on the day-to-day resolution of claims, monitoring against agreed service levels
 
 
 </li>
 </ul>
 
 Excellence
 
 
 
 <ul>
 <li>
 Follow the excellence model
 </li>
 <li>
 Consistently use Benefits Engine Data Management module for managing data-related processes
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Ensure that premiums and commissions are updated in EBS and BE on monthly basis.
 </li>
 <li>
 Identify areas of for improvement in administrative processes leading to efficiencies
 
 
 </li>
 </ul>
 
 People
 
 
 
 <ul>
 <li>
 Complete mandated trainings
 </li>
 <li>
 Work collaboratively within the office and foster an atmosphere of respect and spirited teamwork
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 The Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 Working knowledge of Excel, MS Project, MS Word
 </li>
 <li>
 Insurance industry experience
 </li>
 <li>
 Strong financial skills;
 </li>
 <li>
 Strong interpersonal and team skills
 </li>
 <li>
 Polished and well developed oral and written communication skills
 </li>
 <li>
 Self-starter attitude and ability to work with ambiguity
 </li>
 <li>
 Flexibility and proven ability to diagnose and resolve issues
 </li>
 <li>
 Strong analytical and creative skills
 </li>
 <li>
 Working knowledge of Excel, MS Project, MS Word
 
 
 </li>
 </ul>
 
 Application Process
 
 
 
 <ul>
 <li>
 Stage 1: Online application and recruiter review
 </li>
 <li>
 Stage 2 Live video interviews with hiring managers
 </li>
 <li>
 Stage 3: Offer and onboarding
 
 
 </li>
 </ul>
 
 We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
 
 
 candidate.helpdesk@willistowerswatson.com
 
 
 .
 
</div>

H&B Operation Specialist

KONE

<div>
 
 Job Description
 
 
 
 
 Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
 
 
 
 
 
 It's time to make a move. Join our flow
 
 
 
 
 
 Position Overview:
 
 
 
 We are seeking a proactive and highly accountable
 
 Business Support Analyst
 
 to join our Service Sales team. This role goes beyond administrative support &ndash; the ideal candidate will have a strong business mindset with an understanding of end-to-end service processes and the ability to contribute to continuous improvement initiatives.
 
 
 You will work closely with Service Sales, Operations, and Finance teams to ensure accurate data handling, streamlined processes, and effective contract lifecycle management. Knowledge of business analysis tools, Lean methodologies, or Six Sigma is a significant advantage.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Business Data Management &amp; Reporting
 </li>
 <li>
 Ensure high accuracy of sales and service data, coordinating closely with the 3rd party booking organization and internal stakeholders.
 </li>
 <li>
 Develop and maintain dashboards or reports to track key performance indicators (KPIs), contract status, and operational metrics.
 </li>
 <li>
 Support data integrity and alignment across systems for contract ownership, renewal dates, and renegotiation tracking.
 </li>
 <li>
 Process Coordination &amp; Operations Support
 </li>
 <li>
 Act as a central point of contact for MSO activations, backlog management, and operational alignment.
 </li>
 <li>
 Provide analytical and administrative support to the Service Sales team, including tracking visit reports and follow-ups related to collections.
 </li>
 <li>
 Identify process bottlenecks and propose improvements using Lean or Six Sigma principles (preferred).
 </li>
 <li>
 Financial &amp; Collections Interface
 </li>
 <li>
 Coordinate with the Collections and Receivables team to ensure smooth invoicing, payment tracking, and issue resolution.
 </li>
 <li>
 Help monitor outstanding balances and proactively address delays or disputes.
 </li>
 <li>
 Contract Lifecycle &amp; Document Management
 </li>
 <li>
 Support the contract renewal process, ensuring timely updates and proper coordination with the &ldquo;Farmers&rdquo; (account owners).
 </li>
 <li>
 Maintain structured archiving of key documents, ensuring easy retrieval and audit readiness.
 </li>
 <li>
 Prepare and manage contract-related documentation with high attention to detail.
 </li>
 <li>
 Continuous Improvement &amp; Business Insight
 </li>
 <li>
 Contribute to business process optimization by identifying inefficiencies and supporting initiatives aligned with Lean or Six Sigma frameworks.
 </li>
 <li>
 Provide input for business decisions through root cause analysis, data visualization, or reporting enhancements.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Capabilities:
 
 
 
 <ul>
 <li>
 &gt;5 years of experience in a business support, operations, or administrative role.
 </li>
 <li>
 Proficient in Microsoft Power BI and SQL
 </li>
 <li>
 Strong organizational and coordination skills, with the ability to manage multiple priorities.
 </li>
 <li>
 High sense of ownership, accountability, and proactive problem-solving.
 </li>
 <li>
 Proficient in Microsoft Office (Excel, PowerPoint, Outlook); familiarity with CRM and contract management tools is a plus.
 </li>
 <li>
 Experience or certification in Lean, Six Sigma, or basic business analysis tools is a strong advantage.
 </li>
 <li>
 Ability to understand and work with end-to-end business processes across departments.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 This is a great opportunity to build a strong foundation in service sales and business operations within a fast-paced, collaborative environment. You'll be exposed to strategic process thinking and encouraged to grow your skills in business analytics and continuous improvement.
 
 
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Business Support Analyst

Rashideen Egypt For Trade Company (L.L.C)

<div>
 
 This is a full-time on-site role for an HR Operations Specialist located in Cairo, Egypt. The HR Operations Specialist will be responsible for handling day-to-day HR operations, managing employee relations.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Prepare and manage employment contracts in compliance with local labor laws and internal policies
 </li>
 <li>
 Register new hires with social insurance authorities and handle any updates (modifications, resignations, etc.
 </li>
 <li>
 Manage end-of-service processes including final settlements, clearance, and insurance registration
 </li>
 <li>
 Maintain up-to-date and accurate employee files and HR records
 </li>
 <li>
 Monitor attendance and leave records; ensure accuracy and generate related reports
 </li>
 <li>
 Coordinate with payroll to ensure correct application of insurance deductions and other employee-related transactions
 </li>
 <li>
 Ensure compliance with legal and regulatory requirements related to employment and insurance
 </li>
 <li>
 Liaise with government entities such as the Social Insurance Authority, Labor Office, and Ministry of Manpower
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field is preferable .
 </li>
 <li>
 1&ndash;2 years of experience in HR operations, with hands-on knowledge of employment contracts and social insurance procedures.
 </li>
 <li>
 Solid understanding of local labor laws and regulations.
 </li>
 <li>
 Proficiency in MS Office (especially Excel)
 </li>
 </ul>
 
 
</div>

Human Resources Operations Specialist

MetLife

<div>
 
 
 Job Title:
 
 Bancassurance Specialist (Cairo &amp; Giza only)
 
 
 
 
 
 
 Job Description:
 
 MetLife is a leading global financial services company that provides insurance, annuities, employee benefits, and asset management solutions to individuals and institutions. With operations in over 40 markets worldwide, including Cairo, Egypt, MetLife is committed to helping customers navigate the challenges and uncertainties of life. They offer flexible products, intuitive experiences, and a range of services to meet evolving needs.
 
 
 
 
 
 
 Job Description:
 
 
 
 This is a full-time on-site role as a Bancassurance Specialist at MetLife in Cairo, Egypt. As a Bancassurance Specialist, you will be responsible for:
 
 <ul>
 <li>
 Managing relationships with bank partners.
 </li>
 <li>
 Promoting MetLife products and providing financial advice to customers.
 </li>
 <li>
 Collaborating with internal teams to develop strategies, analyze market trends, and identify growth opportunities.
 </li>
 <li>
 Ensuring compliance with regulatory requirements and provide excellent customer service.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Degree in Business, Finance, or a related field.
 </li>
 </ul>
</div>

Bancassurance Specialist

ElSewedy Engineering Industries SEI

<div>
 The Senior Personnel Specialist is responsible for overseeing personnel activities including employee records, contracts, attendance, leave management, social insurance, and labor office relations. The role ensures compliance with labor laws and company policies while supporting HR operations and providing guidance to junior personnel staff.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and update employee files, contracts, renewals, and personnel records in accordance with labor law and company policies.
 </li>
 <li>
 Handle employees&rsquo; social insurance processes (enrollment, updates, cancellations).
 </li>
 <li>
 Ensure compliance with labor law requirements and follow up with government authorities (Labor Office, Social Insurance Office, etc.).
 </li>
 <li>
 Monitor and process employee attendance, leaves, vacations, and penalties.
 </li>
 <li>
 Prepare monthly reports related to headcount, turnover, leaves, and personnel KPIs.
 </li>
 <li>
 Support payroll team with attendance and related data for salary preparation.
 </li>
 <li>
 Draft HR letters, experience certificates, and employee documentation as required.
 </li>
 <li>
 Handle employee queries regarding labor law, company policies, and personnel matters.
 </li>
 <li>
 Provide guidance and support to junior personnel officers.
 </li>
 <li>
 Participate in audits and ensure personnel documentation is complete and compliant.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Human Resources, or related field.
 </li>
 <li>
 3&ndash;5 years of experience in personnel or HR operations.
 </li>
 <li>
 Strong knowledge of Egyptian Labor Law and Social Insurance regulations.
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, Outlook).
 </li>
 <li>
 Familiarity with HR systems is a plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Attractive package.
 </li>
 <li>
 Life &amp; Social &amp; Medical insurance.
 </li>
 <li>
 Transportation provided.
 </li>
 </ul>
</div>

Senior Personnel Specialist

Explore 1048+ Business operations specialist in Cairo this September. Find roles across top companies and apply now to boost your career.

1048 business operations specialist jobs IN Cairo

Operations Specialist

H&B Operation Specialist

H&B Operation Specialist

Business Support Analyst

Human Resources Operations Specialist

Bancassurance Specialist

Senior Personnel Specialist