marketing manager

product and customer center of excellence lead Jobs in Qatar

product and customer center of excellence lead

ai product manager

chief financial officer

customer experience quality specialist | product development & design Jobs in Qatar

customer experience quality specialist | product development & design

chief product officer

Spendwisor

<p><b>Chief Product Officer (CPO)</b></p><p><b>Role Overview</b><br/>We are looking for a CPO who can simplify complex regulatory and risk requirements into intuitive, user-friendly products &mdash; without compromising compliance or performance.</p><p><b>Key Responsibilities</b></p><p><b>Product Strategy &amp; Roadmap</b></p><ul><li>Define the product vision, strategy, and long-term roadmap for BNPL, lending, and financial service offerings.</li><li>Prioritize features based on user needs, market research, revenue potential, and business goals.</li><li>Identify new opportunities for product expansion, customer segments, and strategic initiatives.</li></ul><p><b>Product Development &amp; Lifecycle Management</b></p><ul><li>Lead the entire product lifecycle&mdash;from ideation, research, design, and development to launch and post-launch optimization.</li><li>Break down requirements into clear product specifications, user stories, wireframes, and acceptance criteria.</li><li>Ensure timely delivery of product releases while maintaining quality and functional excellence.</li></ul><p><b>UI/UX Optimization</b></p><ul><li>Oversee UX research, design audits, and continuous improvement of app and web interfaces.</li><li>Ensure user flows are intuitive, accessible, and optimized for high conversion and engagement.</li><li>Work closely with designers to maintain a consistent and high-quality user experience.</li></ul><p><b>Cross-Functional Leadership</b></p><ul><li>Collaborate with engineering to ensure technical feasibility, scalability, and performance.</li><li>Work with operations, customer support, and risk teams to align product functionality with business operations.</li><li>Partner with compliance and legal teams to ensure products meet regulatory and security standards.</li></ul><p><b>Data-Driven Product Decisions</b></p><ul><li>Use analytics, A/B testing, customer insights, and market intelligence to inform product decisions.</li><li>Track product KPIs and success metrics, continuously improving performance and outcomes.</li><li>Ensure product decisions align with unit economics, customer lifetime value, and lending profitability.</li></ul><p><b>Stakeholder &amp; Team Management</b></p><ul><li>Manage product managers, designers, and cross-functional contributors.</li><li>Communicate product plans, progress, and strategy to leadership and internal teams.</li><li>Drive alignment between product, engineering, marketing, and senior management.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>6+ years of experience in product management, with at least 3 years in <b>fintech, payments, lending, or mobile-first consumer products</b>.</li><li>Proven success in building and scaling digital products from concept to launch.</li><li>Strong understanding of BNPL workflows, digital lending UX, payments, and risk flows.</li><li>Experience in creating product roadmaps, writing BRDs/PRDs, and managing agile development cycles.</li><li>Knowledge of UI/UX best practices for mobile apps and web platforms.</li><li>Strong analytical skills with experience using product analytics tools.</li><li>Excellent communication, leadership, and stakeholder management abilities.</li></ul><p>Job Type: Full-time</p>

Chief Product Officer

SSC HR Solutions

<div>
 <strong>
  Chief Financial Officer (CFO)
  <br/>
  <br/>
 </strong>
 <strong>
  Industrial Manufacturing | International Leadership Opportunity
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Middle East (primary base in Jeddah region)
 <br/>
 <br/>
 <strong>
  Relocation:
 </strong>
 Executive relocation support available
 <br/>
 <br/>
 <strong>
  Reporting to:
 </strong>
 Chief Executive Officer
 <br/>
 <br/>
 <strong>
  The Opportunity
  <br/>
  <br/>
 </strong>
 We are seeking a
 <strong>
  Chief Financial Officer
 </strong>
 to lead financial strategy, governance, and performance management for a large-scale
 <strong>
  industrial manufacturing group
 </strong>
 operating across multiple production sites.
 <br/>
 <br/>
 This role is open to
 <strong>
  internationally experienced finance leaders
 </strong>
 with strong backgrounds in
 <strong>
  manufacturing, listed-company standards, and complex industrial environments
 </strong>
 . Candidates from Europe, South Africa, and other developed industrial markets are encouraged to apply. Relocation support is available.
 <br/>
 <br/>
 The CFO will act as a
 <strong>
  strategic partner to the CEO and Board
 </strong>
 , driving financial discipline, transparency, and long-term value creation across the organization.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Financial Strategy &amp; Executive Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute the company's financial strategy to support growth, profitability, and sustainability
  </li>
  <li>
   Lead long-term financial planning, scenario modelling, and capital allocation decisions
  </li>
  <li>
   Provide strategic insights and recommendations to the CEO, Board, and executive leadership team
  </li>
  <li>
   Drive financial transformation initiatives, including systems, policies, internal controls, and reporting frameworks
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial Reporting, Controls &amp; Compliance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee accurate monthly, quarterly, and annual financial reporting in accordance with IFRS
  </li>
  <li>
   Strengthen internal controls across procurement, inventory, manufacturing, logistics, sales, and cash management
  </li>
  <li>
   Ensure compliance with governance, disclosure, and regulatory standards
  </li>
  <li>
   Lead engagement with external auditors, advisors, and regulatory bodies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Manufacturing &amp; Operational Finance (Cable / Electrical Products)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead industrial costing and margin analysis across complex manufacturing operations
  </li>
  <li>
   Oversee raw-material cost visibility (copper, aluminium, polymers, steel, and consumables)
  </li>
  <li>
   Monitor production KPIs including efficiency, yield, scrap, variances, and working capital
  </li>
  <li>
   Partner with operations and commercial teams on pricing, product mix, profitability, and CAPEX decisions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Treasury, Liquidity &amp; Capital Structure
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage liquidity planning, cash-flow forecasting, and banking relationships
  </li>
  <li>
   Oversee treasury activities including trade finance, hedging, and foreign-exchange exposure
  </li>
  <li>
   Optimize capital structure to support growth and capital-investment programs
  </li>
  <li>
   Provide financial oversight on major supplier and long-term commercial contracts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Risk Management &amp; Governance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Embed enterprise-wide risk management covering financial, operational, and market risks
  </li>
  <li>
   Strengthen internal audit readiness and remediation processes
  </li>
  <li>
   Enhance governance frameworks, delegation of authority, and financial policies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Finance Systems &amp; Digital Transformation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead implementation and optimization of ERP, EPM, and finance systems
  </li>
  <li>
   Ensure integration between finance, manufacturing, and operational data platforms
  </li>
  <li>
   Drive automation, analytics, and management dashboards
  </li>
  <li>
   Safeguard financial data integrity and compliance with data-protection regulations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership &amp; Talent Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and develop high-performing finance teams across FP&amp;A, accounting, treasury, and costing
  </li>
  <li>
   Build a culture of accountability, transparency, and continuous improvement
  </li>
  <li>
   Develop succession plans and strengthen finance capability across the organization
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Success Measures
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   EBITDA and margin improvement
  </li>
  <li>
   Cash conversion cycle optimization
  </li>
  <li>
   Forecast accuracy and financial transparency
  </li>
  <li>
   Cost control and margin discipline
  </li>
  <li>
   Strength of governance and internal controls
  </li>
  <li>
   Return on invested capital (ROIC)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Candidate Profile
  <br/>
  <br/>
 </strong>
 <strong>
  Experience &amp; Background
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   15+ years of senior finance experience, including executive leadership roles
  </li>
  <li>
   Strong background in industrial manufacturing (cables, electrical products, metals, or similar sectors preferred)
  </li>
  <li>
   Experience operating within listed-company standards or highly governed environments
  </li>
  <li>
   Deep understanding of IFRS, industrial costing, treasury, and risk management
  </li>
  <li>
   Proven ability to engage effectively with Boards, banks, auditors, and senior stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  International Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working in European, South African, or other internationally governed environments is highly valued
  </li>
  <li>
   Comfortable operating in multicultural and cross-border settings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Finance, Accounting, Economics, or related discipline
  </li>
  <li>
   Professional certification required (CPA, ACCA, CA(SA), CMA, or CFA)
  </li>
  <li>
   MBA or postgraduate qualification preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Executive leadership role with Board-level influence
  </li>
  <li>
   Exposure to large-scale, technically complex manufacturing operations
  </li>
  <li>
   Opportunity to shape financial governance and operational performance
  </li>
  <li>
   Competitive executive compensation and full international relocation support
  </li>
  <li>
   Long-term leadership role in a stable, growth-oriented industrial organization
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Environment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Office and manufacturing environments with regular engagement at plant level
  </li>
  <li>
   High-impact role with senior leadership visibility
  </li>
  <li>
   Travel across regional and international operations
  </li>
 </ul>
</div>


Chief Financial Officer (CFO) (Electricity and Cable Manufacturing)

Sidra Medicine

<div>
 <p>
  <strong>
   JOB SUMMARY
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Director &ndash; Bone Marrow Transplant (BMT)Program / Physician is responsible for the delivery of a high-quality evidence-based and innovative clinical service. The Director &ndash; Bone Marrow Transplant (BMT) Program /Physician identifies and articulates the vision, strategic direction, and growth of the Program and develops implementation strategies to achieve them. The postholder will have specialist knowledge in pediatric Hematology and/or Oncology and/or Immunology and innovative cell and gene therapy treatments.
 </p>
 <p>
  The post holder participates and leads in divisional and interdisciplinary meetings, as required. The Director BMT Program will carry out relevant clinically focused translational innovation to improve the work of the Program, to improve existing treatment plans and/or develop/test novel and experimental treatments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY ROLE ACCOUNTABILITIES
  </strong>
 </p>
 <ul>
  <li>
   Identifies and articulates the vision, strategic direction, and growth of the Program and develops implementation strategies to achieve them.
  </li>
  <li>
   Implements the clinical service strategies and business plan for the BMT Program.
  </li>
  <li>
   Scope of clinical responsibilities for Director &ndash; Bone Marrow Transplant (BMT) Program includes but not limited to:
  </li>
  <li>
   Assesses and identifies the health needs of the specialized Hematology/Oncology/Immunology population in need of BMT.
  </li>
  <li>
   Plans, implements, and evaluates interventions to meet those needs which are appropriate to the scope of the Program and in accordance to organizational standards and accreditation requirements.
  </li>
  <li>
   Collaborates with the multidisciplinary health care team to devise treatment plans to ensure the delivery of high quality and evidence-based services that are sufficient, efficient and responsive, and designed to meet the identified patient/family care needs and organizational outcomes.
  </li>
  <li>
   Contributes to ensuring that clinical practices within the BMT program follow all applicable standards and requirements of the Joint Commission International, Qatar Ministry of Public Health, JACIE-FACT standards and all other applicable regulatory bodies.
  </li>
  <li>
   Consults and advices regarding the appropriate management of patients requiring BMT related expertise.
  </li>
  <li>
   Elicits, performs and records the history and physical examinations on assigned patients and develops a differential diagnosis for the presenting problem and implements a plan for diagnosis and management.
  </li>
  <li>
   Develops and performs necessary diagnostic and therapeutic procedures per standardized protocols.
  </li>
  <li>
   Participates in mandatory training and actively practices continual professional development in alignment with Sidra&rsquo;s professional development programs to ensure maintenance of professional licensure/accreditation.
  </li>
  <li>
   Develops and/or delivers training programs to new employees on procedures in the area of operations in alignment with the department&rsquo;s and Sidra&rsquo;s training objectives and plans.
  </li>
  <li>
   Is an educational resource for the Division and contributes to the education of patients, staff and physicians and other stakeholders as required.
  </li>
  <li>
   Accountable for the Program performance and regulatory compliance of the Program.
  </li>
  <li>
   Promotes leadership and direction for the development of strategies to promote the recruitment, retention, and direct mission of excellence for the medical staff, and collaborates with the Department Chief to execute the strategies.
  </li>
  <li>
   Responsible for all administrative related activities of the BMT Program unless otherwise provided by the hospital, and serves on all requested committees.
  </li>
  <li>
   Develops and implements policies and procedures that guide &amp; support the provision of BMT services.
  </li>
  <li>
   Sets and achieves targets to drive continuous assessment and improvement of the quality of care and services provided and initiates actions for necessary improvements according to Sidra Board initiatives.
  </li>
  <li>
   In conjunction with the Department Chair, ensures the implementation of robust clinical governance structures and processes to ensure patient safety.
  </li>
  <li>
   In conjunction with the Chief Research officer and other Division heads of research, ensures a program of clinical and translational research is developed, promoted and delivered within the BMT program.
  </li>
  <li>
   Is actively involved in research, graduate teaching, and publication in higher impact refereed journals, advising students and participation in academic services.
  </li>
  <li>
   Works collaboratively with other Department Chairs, Chief Officers, and Executive Directors to achieve broad Sidra objectives.
  </li>
  <li>
   Conducts other duties as may be directed by the Chief Medical Officer and/or Chief Executive Officer.
  </li>
  <li>
   Develops and maintains appropriate systems of communication between Sidra and other providers of primary and advanced patient care in Qatar for the purpose of individual patient care and systemic safety and quality improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATION &amp; EXPERIENCE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   MD, MBBS degree (or equivalent)
  </li>
  <li>
   Residency training in Pediatrics
  </li>
  <li>
   Subspecialty Fellowship in BMT/ Pediatric Hematology/Oncology
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <span class="ql-cursor">
   </span>
   Experience
  </strong>
 </p>
 <p>
  10+ years of experience in management in a related field inclusive of
 </p>
 <ul>
  <li>
   Clinical experience in pediatric BMT including 5+ years&rsquo; experience in clinical and academic leadership.
  </li>
  <li>
   Experience in the BMT Program, with a focus on patients&rsquo; selection, treatment plans and complications management.
  </li>
 </ul>
 <p>
 </p>
</div>


Physician / Director – Bone Marrow Transplant (BMT) Program

QatarEnergy

<div>Primary Purpose of the Job:
<p>
Manage the operations of the assigned Fire Station.<br>
Act as QP Lead Fire Officer for major incidents until relieved by the QP Fire Chief.</p>
Required Experience and Skills:
<div></div><div><div><div><li>At least 15 years relevant experience with a degree 20 years in case of Diploma.</li></div><br>
<div><li>Experience in industrial fire operations preferred.</li></div><br>
<div><li>Able to work independently with effective interpersonal and coaching skills.</li></div><br>
<div><li>Strong and effective leadership skills.</li></div><br>
<div><li>Strong communication skills in English and preferably Arabic.</li></div><br>
</div></div>
Educational Qualifications:
<p>
Degree or diploma in Fire Protection or related firefighting/fire management field from a recognized university, Member of Institute of Fire Engineers or equivalent qualifications will be considered if supplemented by appropriate professional experience.</p></div>

STATION COMMANDER

<p><b>Chief Financial Officer (CFO)</b></p><p><b>Role Overview</b><br/>We are looking for a CFO who has led finance in a regulated environment and can bring credibility, structure, and judgment to a fast-growing fintech. This role goes beyond numbers , it is about trust, governance, and navigating complexity in an early-stage setup.</p><p><b>Key Responsibilities</b></p><p><b>Financial Strategy &amp; Leadership</b></p><ul><li>Define and drive Tamanna&rsquo;s overall financial strategy, long-term planning, and growth roadmap.</li><li>Oversee financial modelling, forecasting, unit economics optimization, and scenario planning.</li><li>Lead budgeting, cash-flow management, and capital allocation across key business areas.</li></ul><p><b>Fundraising &amp; Investor Relations</b></p><ul><li>Lead equity and debt fundraising efforts, including preparing financial models, investment materials, and due diligence documentation.</li><li>Build and maintain strong relationships with investors, lenders, and strategic partners.</li><li>Support board communications, prepare investor reports, and manage financial narrative and communication strategy.</li></ul><p><b>Regulatory &amp; Compliance Management</b></p><ul><li>Ensure compliance with financial regulations, reporting standards, tax requirements, and audit processes.</li><li>Support licensing processes with regulatory bodies and maintain transparent, accurate reporting.</li><li>Implement strong governance, internal controls, and risk-based financial frameworks.</li></ul><p><b>Lending Operations &amp; Credit Performance</b></p><ul><li>Oversee loan book economics, credit portfolio performance, and provisioning models.</li><li>Collaborate with risk and data teams to improve NPL ratios, credit scoring efficiency, and portfolio profitability.</li><li>Manage liquidity planning, debt facilities, and capital structure optimization.</li></ul><p><b>Financial Operations &amp; Reporting</b></p><ul><li>Lead accounting, treasury, financial reporting, and auditing processes.</li><li>Ensure timely preparation of monthly, quarterly, and annual financial statements.</li><li>Establish financial policies, automation workflows, and control mechanisms that support scale.</li></ul><p><b>Cross-Functional Collaboration</b></p><ul><li>Work closely with founders, product, operations, and technology teams to support company-wide decision-making.</li><li>Mentor and grow the finance team, enabling strong financial discipline and operational excellence.</li><li>Contribute to strategic planning, market expansion, and organizational development.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>10+ years of finance leadership experience, with at least 5 years in <b>fintech, lending, NBFC, banking, or financial services</b>.</li><li>Proven experience in <b>fundraising</b> (equity &amp; debt) and managing investor relationships.</li><li>Strong proficiency in financial modelling, valuation, budgeting, and forecasting.</li><li>Deep understanding of lending economics, credit risk, loan performance, and provisioning.</li><li>Experience working with financial regulators, audits, tax compliance, and licensed financial entities.</li><li>Strong leadership, communication, and decision-making skills.</li><li>Advanced knowledge of financial controls, governance, and enterprise-level reporting.</li><li>Professional certifications (CPA, CFA, ACCA) preferred.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in BNPL, digital lending, payments, or embedded finance.</li><li>Previous experience in startup or scale-up environments.</li><li>Familiarity with GCC or MENA regulatory frameworks.</li><li>Background in financial risk management or treasury operations</li></ul><p>Job Types: Full-time, Permanent</p>

Chief Financial Officer

Iberdrola

<div><div>Job Title: Customer Operations Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
Ready to join a mission-driven SaaS start-up and shape the backbone of our customer experience? As Customer Operations Lead, you&rsquo;ll design, run, and continuously improve all core customer processes&mdash;onboarding, delivery, billing, and support&mdash;tailored for the agility and speed of a fast-growing environment. You&rsquo;ll leverage agile practices and low-code tools to create streamlined, repeatable workflows that keep things simple now and scalable for the future. Working at the intersection of Product, Commercial, and Finance, you&rsquo;ll make sure operations enable growth, delight customers, and drive efficiency.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset</div></li><li><div>
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho&hellip;) for automation and speed</div></li><li><div>
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience</div></li><li><div>
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast</div></li><li><div>
Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow</div></li><li><div>
Proactively gather feedback from customers and teams, turning insights into process improvements</div></li><li><div>
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible</div></li></ul><div></div><div>
Requirements:</div><div>
Education:</div><ul><li>
Degree in Engineering or Business Administration</li><li>
Certification in Agile, Lean, or Process Design is a plus</li></ul><div></div><div>
Experience:</div><ul><li><div>
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments</div></li><li><div>
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams</div></li><li><div>
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast</div></li><li><div>
Experience working cross-functionally with Product, Finance, and Commercial teams</div></li></ul><div></div><div>
Skills and Competencies</div><ul><ul><li>Sharp process thinking knows how to design, document, and optimize every step of the customer journey</li><li>Analytical mindset&mdash;uses data to drive improvements and inform decisions</li></ul><li><div>
Understands Business Process Management Tools</div></li><li><div>
Low code CRM configuration</div></li><li><div>
Agile at heart: comfortable iterating, running quick experiments, and embracing change</div></li><li><div>
Strong communicator who can bridge teams and keep everyone moving in sync</div></li><li><div>
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity</div></li><li><div>
Relentless about customer experience and operational excellence</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><ul><ul><li>First response/resolution time for support queries</li><li>Billing accuracy and DSO (days sales outstanding) metrics</li><li>Customer satisfaction (CSAT) and NPS for operational touchpoints</li><li>Onboarding time and customer ramp-up speed</li><li>Frequency and impact of process improvements based on team/customer feedback</li><li>Number of manual process steps eliminated or automated</li><li>Readiness and scalability score of processes ahead of growth milestones</li></ul></ul><div></div><div>
Why Join Us?</div><div>
As the Customer Operations Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

Customer Operations Lead

<div><div>Product and Customer Center of Excellence Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
We&rsquo;re seeking an empathetic, tech-savvy leader to supercharge our Product and Customer Center of Excellence. As the bridge between our AI-powered tools and real-world users, your north star is customer success. You&rsquo;ll own all product knowledge flows&mdash;using Confluence, rich asynchronous content, and multimedia&mdash;and turn them into impactful, self-serve experiences. But you&rsquo;ll also be in the trenches with customers: listening, guiding, and ensuring every partner and user achieves their business KPIs.</div><div>
You&rsquo;ll make sure our customers are never alone. From onboarding to mastery, your proactive outreach, responsive guidance, and open feedback channels guarantee every voice is heard, every challenge met, and every &ldquo;aha&rdquo; moment delivered.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Build a Center of Excellence that is both a digital knowledge hub (Confluence, multimedia, async learning) and a real-time connection point for customers to ask, share, and succeed</div></li><li><div>
Design and deliver asynchronous enablement (training videos, guides, FAQs)-but also lead live sessions and office hours for direct customer engagement</div></li><li><div>
Personally connect with customers and partners to understand needs, champion adoption, and help troubleshoot blockers</div></li><li><div>
Gather customer feedback through forums, surveys, and interactive sessions; close the loop fast by driving real product improvements</div></li><li><div>
Hold regular customer success check-ins to track progress, surface insights, and celebrate KPI wins</div></li><li><div>
Launch and nurture a vibrant customer community (forums, webinars, async Q&amp;A), spark peer-to-peer learning, and promote best practice sharing</div></li><li><div>
Act as an ambassador for empathy and customer-first communication-making every interaction supportive, clear, and genuinely valuable</div></li></ul><div></div><div>
Requirements:</div><div></div><div>
Education:</div><div></div><ul><li><div>
Bachelor's or Master's in Communication, Learning for Adults, Knowledge and documentation Management, Digital Media, or related field</div></li><li><div>
Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus</div></li></ul><div></div><div>
Experience:</div><ul><li><div>
Bachelor's or Master's in Communication, Customer Success, Knowledge Management, Digital Media, or related field</div></li><li><div>
Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus</div></li></ul><div></div><div>
Skills and Competencies</div><div></div><ul><li><div>
Deep Confluence expertise: structures content for maximum self-service and discoverability. Using advanced features to create templates that are easy to use across the organization</div></li><li><div>
Advanced in asynchronous and multimedia content: makes learning on-demand, engaging, and accessible</div></li><li><div>
Natural communicator and facilitator-connects personally with users from onboarding to power usage</div></li><li><div>
Expert in relationship building, empathy, and problem-solving for customer success</div></li><li><div>
Skilled in running feedback loops, interactive forums, community events, and live webinars</div></li><li><div>
Data- and outcome-focused: tracks and improves customer satisfaction, engagement, and self-serve metrics</div></li><li><div>
Thrives when combining tech, storytelling, and human connection to create customer delight</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><div></div><ul><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Engagement rates with Confluence, multimedia content, and live customer-facing activities</div></li><li><div>
Customer satisfaction (NPS, CSAT) with enablement, training, and ongoing success interactions</div></li><li><div>
Onboarding time and customer time-to-value achieved through combined knowledge and personal support</div></li><li><div>
Community participation and customer-driven best practice sharing</div></li><li><div>
Continuous improvement score: percentage of product or process changes driven by direct customer feedback</div></li></ul><div></div><div>
Why Join Us?</div><div></div><div>
As the Product and Customer Center of Excellence Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

Product and Customer Center of Excellence Lead

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