account executive

account manager

customer solutions manager Jobs in Islamabad

customer solutions manager

account assistant

account officer

client account manager

Nera Telecommunications Ltd

<div>
 
 The Account Manager (Sales &amp; Business Development) is responsible for managing assigned customer accounts, driving business growth, and ensuring the effective preparation of sales proposals and forecasts. The role requires close coordination with the Sales Head, Country Manager, and relevant internal teams to support strategic sales objectives and maintain strong customer relationships.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as Account Manager with a dual function in Business Development, overseeing assigned customer accounts and identifying growth opportunities.
 </li>
 <li>
 Provide individual account feedback to the Reporting Manager for the annual sales budget, in cooperation with the Sales Head and Country Manager.
 </li>
 <li>
 Update and maintain NetSuite entries, including Opportunities, Estimates, Commits, Sales Orders (SO), and Purchase Orders (PO).
 </li>
 <li>
 Review account budgets and report any deviations on a monthly basis.
 </li>
 <li>
 Prepare sales and production forecasts as requested by Nera, ensuring accuracy for both operational planning and financial projections.
 </li>
 <li>
 Evaluate requests for quotation (RFQs) from potential clients and assess commercial and technical requirements.
 </li>
 <li>
 Take overall responsibility for the timely, profitable, and high-quality preparation of bids in response to client requests for assigned accounts.
 </li>
 <li>
 Present profitability analyses&mdash;including Cash Flow, IRR, and Project Costing&mdash;to support management decision-making for go/no-go approvals.
 </li>
 <li>
 Maintain strong customer relationships and carry out market-facing activities, including technology awareness initiatives, roadshows, market and competitive analysis, and the development of the sales funnel. Provide regular feedback to the Country Manager, Business Heads, and HQ Business and Technology teams.
 </li>
 <li>
 Ensure proper preparation for, and participation in, Project Hand-over meetings to Operations in accordance with the process manual.
 </li>
 <li>
 Support Operations/Projects teams in customer meetings when requested by the Project Manager.
 </li>
 <li>
 Develop and maintain relationships with OEMs and their distributors for product information, pre-bid business development, deal registrations, offers and discounts, and OEM/distributor contract terms in line with corporate policies and compliance requirements.
 </li>
 <li>
 Perform any other sales-related duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university.
 </li>
 <li>
 Professional experience and training in Network Infrastructure (NI) and Cybersecurity solutions.
 </li>
 <li>
 Minimum of three years&rsquo; experience in a Sales Account Management role with an OEM, distributor, or systems integrator, with a proven track record of meeting sales quotas within the enterprise and/or government sectors.
 </li>
 <li>
 Experience working with a Mobile Network Operator (MNO) or service provider is considered an added advantage.
 </li>
 </ul>
</div>

Account Manager

IKONIC

<div>
 
 Position Title:
 
 Account Manager
 
 
 
 Timings:
 
 3:00pm - 12:00am
 
 
 
 Location:
 
 Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad
 
 
 
 About Us:
 
 
 
 
 IKONIC
 
 is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. Were known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.
 
 
 
 Position Purpose:
 
 
 
 We are seeking a highly driven and technically sound
 
 Account Manager
 
 to lead client acquisition, pre-sales activities, and end-to-end project coordination. This role requires a strategic communicator who can engage clients, understand their technical needs, craft tailored software solutions, and ensure smooth project delivery from inception to completion.
 
 
 
 You will act as the primary point of contact for clients guiding them through requirement discussions, proposal creation, deal closure, and early-stage project management.
 
 
 
 
 Education and Professional Qualification:
 
 
 
 <ul>
 <li>
 Bachelor or equivalent degree from a reputed educational Institute, preferably in computer programming, computer science,software engineering or a related field.
 </li>
 <li>
 Certification(s): Not mandatory, but certification in a relevant field is a plus.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 
 Client Acquisition &amp; Closing
 
 
 
 <ul>
 <li>
 Engage with incoming leads, Upwork inquiries, and direct prospects to understand their needs and propose suitable solutions.
 </li>
 <li>
 Manage pre-closing communications including requirement discussions, budget finalization, and scope negotiation.
 </li>
 <li>
 Build trust with clients by addressing concerns, demonstrating capability, and ensuring transparent communication.
 </li>
 <li>
 Maintain strong follow-up until closure and ensure proper documentation of all opportunities.
 </li>
 <li>
 Collaborate with management to finalize pricing, scope, and profitability.
 
 
 
 </li>
 </ul>
 
 Pre-Sales &amp; Proposal Management
 
 
 
 <ul>
 <li>
 Lead requirement-gathering sessions, asking detailed technical and functional questions.
 </li>
 <li>
 Translate business requirements into well-structured technical scopes, deliverables, and timelines.
 </li>
 <li>
 Collaborate with technical, design, and project teams to prepare proposals, estimations, and solution blueprints.
 </li>
 <li>
 Prepare and deliver technical/commercial proposals, presentations, and RFP/RFQ responses.
 </li>
 <li>
 Participate in demos, technical discussions, and solution presentations when needed.
 
 
 
 </li>
 </ul>
 
 Project Coordination &amp; Delivery Alignment
 
 
 
 <ul>
 <li>
 Act as the initial project manager post-closure until handover to delivery teams.
 </li>
 <li>
 Coordinate internally to ensure requirement clarity, feasibility, and timely execution.
 </li>
 <li>
 Track milestones, manage client updates, and ensure alignment with agreed scope and timelines.
 </li>
 <li>
 Identify risks, delays, or scope creep early and ensure proactive communication with clients.
 </li>
 <li>
 Maintain comprehensive documentation including project briefs, communication logs, and task sheets.
 
 
 
 </li>
 </ul>
 
 Client Relationshhip Management
 
 
 
 <ul>
 <li>
 Serve as the primary client contact throughout the engagement lifecycle.
 </li>
 <li>
 Identify upselling and cross-selling opportunities within new and existing accounts.
 </li>
 <li>
 Build long-term client relationships while ensuring satisfaction and retention.
 
 
 
 </li>
 </ul>
 
 Reporting &amp; Strategy
 
 
 
 <ul>
 <li>
 Maintain accurate CRM records of leads, opportunities, proposals, and active projects.
 </li>
 <li>
 Provide weekly status reports on pipeline, client feedback, and delivery progress.
 </li>
 <li>
 Identify recurring client demands and suggest improvements in service offerings, pricing, or processes.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s in Computer Science, Software Engineering, IT, or a related field.
 </li>
 <li>
 3+ years in a pre-sales, client coordination or technical consulting role ideally within a software consultancy or product development team.
 </li>
 <li>
 Strong understanding of software development lifecycles and solution architecture. Hands-on experience with modern tech stacks such as MERN, Laravel &amp; mobile frameworks.
 </li>
 <li>
 Familiarity with DevOps practices, cloud infrastructure (AWS, Azure, GCP), and AI-based solutions.
 </li>
 <li>
 Exceptional communication and stakeholder management skills able to bridge technical and business discussions effectively.
 </li>
 <li>
 Proven proposal writing, documentation, and estimation abilities. Experience managing enterprise clients and engaging multiple stakeholders in complex sales cycles.
 </li>
 <li>
 Prior experience with Artificial Intelligence as developer or project coordinator at any level is plus.
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 EOBI
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Medical Health Insurance
 </li>
 <li>
 Annual Leaves
 </li>
 <li>
 Casual leaves
 </li>
 <li>
 Sick Leaves
 </li>
 <li>
 Bereavement Leaves
 </li>
 <li>
 Marriage Leaves
 </li>
 <li>
 Paternity Leaves
 </li>
 <li>
 Maternity Leaves
 </li>
 <li>
 Recreational area for in-house games
 
 
 
 </li>
 </ul>
 
 Why Should You Join IKONIC?
 
 
 
 At IKONIC, we believe in providing development opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
 
 
 <ul>
 <li>
 A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
 </li>
 <li>
 A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in, and we aim to nurture it.
 </li>
 <li>
 Market Competitive Compensation based upon your professional qualifications and skill set.
 </li>
 <li>
 As an Equal employment opportunity provider. All employment associated decisions are based on an individual's merit.
 
 
 
 </li>
 </ul>
 
 Note:
 
 Above goals and job descriptions are indicative and subject to change.
</div>

iVolve Technologies

<div>
 
 Description
 
 
 
 Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.
 
 
 Requires a bachelor&rsquo;s degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field&rsquo;s concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to head of a unit/department.
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with customers.
 </li>
 <li>
 Help customers through email, phone, online presentations, screen-share and in person meetings.
 </li>
 <li>
 Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
 </li>
 <li>
 Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
 </li>
 <li>
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Forecast and track key account metrics.
 </li>
 <li>
 Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
 </li>
 <li>
 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
 <li>
 Monitor and analyze customer&rsquo;s usage of our product.
 </li>
 <li>
 Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
 </li>
 <li>
 Liaise between the customer and internal teams.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven account management or other relevant experience.
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
 </li>
 <li>
 Experience in delivering client-focused solutions based on customer needs.
 </li>
 <li>
 Proven ability to manage multiple projects at a time while paying strict attention to detail.
 </li>
 <li>
 Excellent listening, negotiation and presentation skills.
 </li>
 <li>
 Excellent verbal and written communications skills.
 </li>
 <li>
 Bachelor&rsquo;s Degree in appropriate field of study or equivalent work experience.
 </li>
 <li>
 5+ years of marketing experience with agency background desirable.
 </li>
 <li>
 Deep digital understanding.
 </li>
 <li>
 Self-motivated and able to thrive in a results-driven environment.
 </li>
 <li>
 Must have the Past selling experience of Microsoft product.
 </li>
 <li>
 Natural relationship builder with integrity, reliability and maturity.
 </li>
 <li>
 Ability to prioritize among competing tasks.
 </li>
 <li>
 Critical thinking and problem-solving skills.
 </li>
 <li>
 Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology.
 </li>
 <li>
 Excellent time and project management skills. You&rsquo;re always looking to improve inefficient processes.
 </li>
 <li>
 Keen attention to detail and adherence to deadlines.
 </li>
 <li>
 Experience of selling Microsoft product, Microsoft office 365 &amp; Azure.
 </li>
 <li>
 Must have the knowledge of different types of cloud services like AWS, Azure, Ali baba, google.
 </li>
 <li>
 Knowledge of cloud infrastructure would be the plus factor.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Prospecting Skills
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Planning
 </li>
 <li>
 Build Relationships
 </li>
 <li>
 People Skills
 </li>
 <li>
 Initiative
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Emphasize Excellence
 </li>
 <li>
 Manage Multiple Projects
 </li>
 <li>
 Attention to Detail
 </li>
 </ul>
</div>

Centangle Interactive

Accountant / Finance ManagerLocation: Onsite, Full time, Islamabad, PakistanCompany: Software Development / IT ServicesPosition OverviewWe are seeking a highly skilled and detail-oriented Accountant / Finance Manager to join our team. The ideal candidate will be responsible for managing the company&rsquo;s financial operations, maintaining accurate financial records, and ensuring compliance with all taxation and statutory requirements in Pakistan. This role requires strong expertise in accounting principles, GST and withholding tax filings, and financial reporting.Key ResponsibilitiesAccounting &amp; Financial Management<ul><li>Manage day-to-day accounting operations, including journal entries, ledgers, receivables, payables, payroll, and bank reconciliations.</li><li>Maintain accurate and up-to-date financial records in accordance with applicable accounting standards.</li><li>Prepare monthly, quarterly, and annual financial statements, cash flow statements, and management reports.</li><li>Manage budgeting, forecasting, and financial planning activities.</li><li>Oversee expense tracking, cost control, and financial analysis to support decision-making.</li></ul>Taxation &amp; Compliance<ul><li>Prepare and file monthly Sales Tax / GST returns on FBR and PRA/ICT systems as applicable.</li><li>Handle Withholding Tax (WHT) calculations, deductions, and filing of withholding statements.</li><li>Ensure compliance with FBR regulations, SECP requirements, and other statutory bodies relevant to IT and software companies.</li><li>Liaise with auditors, tax consultants, and government authorities for audits and compliances.</li><li>Maintain proper documentation and records for tax audits and assessments.</li></ul>Financial Operations<ul><li>Manage vendor payments, client invoicing, and reconciliation of accounts.</li><li>Monitor cash flow and ensure timely payments of liabilities.</li><li>Coordinate with banks for account management, remittances, and foreign inward payments.</li><li>Process salaries and ensure compliance with labor laws where applicable.</li></ul>Required Skills &amp; QualificationsEducation<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Accounting, Finance, or related field (B.Com, M.Com, BBA/MBA Finance, or ACCA/CA Inter preferred).</li></ul>Experience<ul><li>Minimum 2&ndash;3 years of professional experience in accounting and finance.</li><li>Experience in the IT / software industry will be an added advantage.</li></ul>Technical Skills<ul><li>Strong command of GST filing, withholding tax filing, and Pakistan taxation laws.</li><li>Proficiency in accounting software such as QuickBooks, Xero, Odoo, or ERP systems.</li><li>Solid understanding of bank reconciliations, financial reporting standards, and internal financial controls.</li><li>Proficient in MS Excel, including advanced formulas, pivot tables, and reporting.</li></ul>Soft Skills<ul><li>Strong analytical and problem-solving skills.</li><li>Attention to detail and high level of accuracy.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to manage deadlines and work independently.</li></ul>Preferred Attributes<ul><li>Experience working with software/IT companies or service-based businesses.</li><li>Knowledge of SECP compliance and corporate filing requirements.</li><li>Understanding of international remittances, export proceeds, and IT sector tax incentives.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

foodpanda

<div>
 To be the most loved everyday food and groceries destination!&rdquo; - that&rsquo;s our mission at foodpanda (small &lsquo;f&rsquo;).
 
 
 foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores &mdash; foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
 
 
 If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
 
 
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s leading local delivery platform operating in 70+ countries worldwide
 
 
 
 Job Description
 
 
 
 As an Account Manager, you will be responsible for maintaining a relationship with the vendors who generate the most business in terms of orders and revenue for foodpanda.
 
 
 <ul>
 <li>
 Function as the main contact person for the city-wide Client Accounts.
 </li>
 <li>
 Development and maintenance of strong and trustworthy relationships with all Key Accounts.
 </li>
 <li>
 Analysis and identification of upcoming needs and opportunities.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Responsible for MoM Growth of all assigned Accounts.
 </li>
 <li>
 Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
 </li>
 <li>
 Forecast and track key account Metrics (e.g. monthly &amp; quarterly sales results and annual forecasts).
 </li>
 <li>
 Responsible for designing exclusive marketing campaigns, partnerships &amp; co branding activities.
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or relevant degree.
 </li>
 <li>
 Has an acute sense of responsibility and can take full ownership of the function.
 </li>
 <li>
 At least 1 - 2 years&rsquo; experience in the relevant field.
 </li>
 <li>
 Experience with Microsoft Office, especially Excel, or Google equivalents
 </li>
 <li>
 Your knowledge of the internet and e-commerce sector is solid
 </li>
 <li>
 You are driven and ambitious.
 </li>
 <li>
 You are very proactive and could lead independent projects.
 </li>
 <li>
 You have the ability to perform root cause analysis and build process flows.
 </li>
 <li>
 You&rsquo;re very detail oriented and pay attention to all the steps in the process
 </li>
 <li>
 You are process oriented and data driven
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So, if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So, if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Senior - Key Account Manager (Talent Pool)

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 Employees employed in the role of Client Success Manager 2 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Own overall operational account health
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 2:00 PM to 10:30 PM (Pk time)
</div>

Client Success Manager – 2

Mercurial Minds (Pvt) Ltd

About UsMercurial Minds is a leading provider of Intelligent Automation and digital transformation solutions, specializing in Robotic Process Automation custom solutions and AI services tailored for industries like finance, telecommunications and microfinance. With a proven track record of enabling enterprises to optimize operations, reduce costs and increase productivity, we have become a trusted partner for companies looking to drive sustainable, technology driven growth.Our approach combines cutting edge technology, expert strategy and seamless integration, empowering businesses to achieve greater operational efficiency and customer satisfaction. We work closely with major organizations, including banks and telecom operators, to bring innovative automation solutions that meet unique industry demands. Our clients include prominent names in the industry who value our expertise and commitment to quality.About This RoleAs a Key Account Manager, you will be a driving force behind our strategic account management and growth efforts. This role is critical to building and nurturing client relationships, developing opportunities within key accounts and delivering on revenue targets. This is not just a client-facing role it is an opportunity to influence and drive value for some of the most important accounts in our portfolio.Responsibilities<ul><li>Serve as the primary point of contact for key accounts, maintaining and strengthening long-term relationships to ensure customer satisfaction and loyalty.</li><li>Identify opportunities for cross-selling and upselling additional products or services, contributing to revenue targets and supporting overall business growth.</li><li>Develop and execute account-specific strategies to achieve revenue objectives, ensuring continued growth of current revenue streams.</li><li>Oversee the governance aspects of ongoing projects, ensuring compliance with established standards, company policies and addressing any issues that may arise.</li><li>Actively intervene when necessary to keep projects on track, ensuring they deliver desired outcomes and meet client expectations.</li><li>Coordinate with internal teams, including sales, delivery and support, to ensure a cohesive and effective service experience for clients.</li><li>Work closely with external partners and stakeholders to align on project goals, setting mutual expectations for successful outcomes.</li><li>Act as a liaison between clients and the company, facilitating open and clear communication to align on objectives and progress.</li><li>Stay informed about industry trends, market conditions and competitor activities to offer relevant insights and strategic guidance to clients.</li><li>Provide valuable feedback and insights from client interactions, helping inform product enhancements and marketing strategies.</li><li>Prepare and present regular reports on account status, revenue performance, and client feedback to internal stakeholders, ensuring transparency and informed decision-making.</li></ul>Requirements<ul><li>7+ Years of experience in account management or business development in technology and automation sectors, ideally with exposure to telecommunications or financial services clients.</li><li>Expertise in consultative selling and solution-based sales, with a strong focus on value creation for clients.</li><li>Established relationships with senior decision makers in client organizations, particularly in telecom and finance sectors.</li><li>Ability to interpret data, challenge existing processes and deliver insights and recommendations that drive client growth.</li><li>Demonstrated success in managing long sales cycles, involving multiple stakeholders and high deal values.</li><li>Enthusiastic about learning and evolving in a dynamic environment, with the flexibility to adjust to new challenges and technologies.</li></ul>Education<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Business Administration or a related field.</li><li>Additional certifications or training in Sales, Marketing, Account Management, Project Management or Customer Relationship Management is a plus.</li></ul>Skillset<ul><li>Account Management Expertise</li><li>Sales and Negotiation Skills</li><li>Project Management Abilities</li><li>Analytical and Strategic Thinking</li><li>Strong written and verbal communication</li><li>Familiarity with RPA, AI, SaaS and the telecommunications industry</li><li>Problem-Solving</li><li>Contract Management and Governance</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Key Account Manager

Explore 507+ Client account manager in Islamabad this December. Find roles across top companies and apply now to boost your career.

507 client account manager jobs IN Islamabad

Account Manager

Account Manager

Account Manager

Account Manager

Senior - Key Account Manager (Talent Pool)

Client Success Manager – 2

Key Account Manager