associate manager, sales operations & support

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associate manager, sales operations & support Jobs in Cairo Egypt

client affairs director

<div>
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
 </li>
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 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
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 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
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 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
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 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
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 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
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 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
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 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
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 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
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 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
 </li>
 <li>
 Professional certifications in Customer Experience or Service Management are considered an advantage.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
 </li>
 <li>
 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
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 Community management or property management exposure is a plus.
 </li>
 <li>
 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
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 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
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 Ability to analyze customer feedback and operational data to drive service improvements.
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 </ul>
</div>

Client Affairs Director

Nawy

<div>
 The Governmental Affairs Specialist at Nawy Real Estate will play a crucial role in engaging with governmental bodies and regulatory agencies. This position entails monitoring policy developments, advocating for the company's interests, and ensuring compliance with relevant laws and regulations.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Monitor and analyze legislative and regulatory developments that may impact Nawy's operations
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 Develop and maintain strong relationships with governmental officials, industry associations, and other stakeholders
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 Prepare reports and position papers to inform senior management on key issues impacting the business
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 Coordinate with internal teams to ensure consistent messaging and strategic alignment in advocacy efforts
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 Assist in the development and execution of governmental affairs strategies and initiatives that align with Nawy's business goals
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 Represent Nawy at meetings, conferences, and public hearings to advocate for policies beneficial to the company
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 Facilitate communication between Nawy and various governmental entities
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 Prepare advocacy materials, policy briefs, and presentations for stakeholders
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Political Science, Law, Public Affairs, or a related field
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 2-4 years of experience in governmental affairs, public policy, or a similar role, preferably within the real estate industry
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 Strong understanding of the legislative process and governmental structures
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 Excellent communication and interpersonal skills, with the ability to build relationships with a variety of stakeholders
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 Proven ability to analyze policy issues and communicate complex ideas effectively
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 Strong organizational and time management skills, with the ability to manage multiple tasks concurrently
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 Proficiency in Microsoft Office Suite and familiarity with CRM systems
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 Ability to work independently and collaboratively within a team
 </li>
 </ul>
</div>

Governmental Affairs Specialist

Concentrix

<div>
 
 Job Title
 
 
 
 Sales Manager
 
 
 
 Job Description
 
 
 
 The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
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 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
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 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
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 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
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 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
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 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
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 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
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 Be a point of escalation for our clients and respond promptly to any issues
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 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
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 Work with client contact on reporting and forecasting
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 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
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 Work with client contact on reporting and forecasting
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 Coordinate team incentives and Sales Performance Incentive Funds
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 Partner and build business relationships with all partners to ensure customer expectations are met
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 </ul>
</div>

Sales Manager

Glenmark Pharmaceuticals

<div>
 
 
 
 Role Overview:
 
 
 
 
 
 
 
 The Medical Science Liaison (MSL) &ndash; Oncology is a field-based medical professional responsible for executing Glenmark&rsquo;s medical affairs strategy in the region assigned for oncology products across their lifecycle, including pipeline and marketed assets.
 
 
 
 
 
 Working in close alignment with Global Medical Affairs and the local cross-functional team, the MSL serves as a scientific expert and trusted partner to oncologists, hematologists, investigators, and other key healthcare stakeholders. The role focuses on high-quality, non-promotional scientific exchange, medical insight generation, and support of evidence generation initiatives, while ensuring full compliance with local regulations, including local regulatory requirements and the Code of Conduct
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Identifies, maps, and develops scientific relationships with key oncology KOLs, investigators, and cancer centers across regions assigned in alignment with the medical strategy.
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 Conducts high-quality, non-promotional scientific exchange with HCPs, ensuring fair-balanced communication of clinical data, benefits, risks, and appropriate use of Glenmark oncology products.
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 Gathers, analyses, and communicates actionable medical insights from the field to inform local and global medical strategies.
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 Supports planning and execution of medical education initiatives such as advisory boards, medical education programs (MEPs), and focused group discussions.
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 Supports clinical evidence generation activities including investigator-initiated studies, real-world evidence initiatives, and company-sponsored studies in collaboration with Global Medical and Clinical teams.
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 Maintains in-depth knowledge of disease areas, treatment paradigms, competitive landscape, and local treatment guidelines relevant to assigned oncology assets
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 Provides scientific training and medical input to internal stakeholders, including sales and cross-functional teams, ensuring accuracy and compliance.
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 Attends local and regional oncology congresses and scientific meetings to remain current on emerging data and evolving standards of care.
 </li>
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 Responds to unsolicited medical information requests in a timely, accurate, and compliant manner, in collaboration with Medical Information and PV teams.
 </li>
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 Ensures all medical activities are conducted in compliance with Glenmark SOPs, health authority regulations, and the local code of conduct
 </li>
 </ul>
 
 
 
 
 
 
 Educational Qualifications:
 
 
 
 
 
 
 
 Advanced degree in Life Sciences or Healthcare (PharmD, M. Pharm, PhD, Msc, MBBS, BDS or equivalent)
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 
 
 Minimum 2&ndash;4 years of experience as a Medical Science Liaison, preferably in Oncology. Experience engaging with oncology stakeholders within the country healthcare system is strongly preferred. Familiarity with local regulatory requirements, clinical research processes, and medical affairs operations
 
</div>

Medical Science Liaison

TATWEER MIDDLE EAST AND AFRICA L.L.C

<div>
 
 
 Job Title:
 
 Director - Digital Transformation Services (DTS) Sector
 
 
 
 Location:
 
 Cairo, Egypt (Onsite)
 
 
 
 Experience:
 
 18+ years
 
 
 
 
 
 
 Role Purpose
 
 
 
 Director of Digital Transformation Services (DTS) responsible for strategic growth, delivery and operational excellence of DTS sector. This role involves orchestrating holistic digital transformation for clients by integrating capabilities across DTS pillars Digital Experience, Digital Delivery, Digital Operations, and Data Analytics while effectively leveraging AI and data intelligence. The ideal candidate is required to translate business vision into market-leading services, building teams to deliver excellence and deliver measurable impact.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Delivery Excellence &amp; Technical Assurance
 
 
 <ul>
 <li>
 Provide overall leadership and oversight of projects delivery to ensure timely, accurate, compliant, and high-quality outputs across all disciplines.
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 Ensure projects are delivered in accordance with approved scope, schedule, budget, safety, and quality standards, fully meeting contractual obligations and client expectations.
 </li>
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 Establish, implement, and continuously enhance delivery frameworks, operating policies, and delivery playbooks across departments.
 </li>
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 Define and enforce technical assurance and quality control processes, including peer reviews, stage-gate approvals, independent checks, audits, and design/delivery assurance.
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 Strengthen programme and portfolio governance, including schedule management, cost control, risk management, change management, and project controls for large and complex portfolios.
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 Ensure timely and accurate submission of all technical deliverables, reports, designs, and contractual documents.
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 Monitor delivery performance through defined KPIs, addressing performance gaps and delivery risks proactively.
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 Institutionalize lessons learned, knowledge management, and technical communities of practice to drive continuous improvement and repeatable delivery excellence.
 </li>
 </ul>
 
 
 AI Transformation &amp; Digital Engineering Excellence
 
 
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 Define and drive the strategic roadmap for software engineering practices, embedding modern methodologies and AI-powered toolchains.
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 Develop and implement policies mandating the use of latest AI tools, including agentic AI to enhance productivity, code quality and delivery speed.
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 Drive continuous upskilling of engineering teams, fostering proficiency in leveraging AI tools for competitive advantage.
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 Evaluate emerging AI engineering technologies, piloting and scaling those demonstrating tangible business value.
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 Collaborate with the Centre of Excellence (CoE) to integrate AI research into mainstream software delivery practices.
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 </ul>
 
 
 Service Diversification and Product Development (Aligned with Core Domain)
 
 
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 Expand business offerings within core domain by developing new advisory and delivery services in response to market demand and client priorities.
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 Establish and lead service development roadmaps, including scope definitions, delivery models, capability requirements, quality standards, and go-to-market readiness.
 </li>
 </ul>
 
 
 Stakeholder Management and Representation
 
 
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 Act as senior executive interface for key clients, building trusted and enduring relationships with executives and decision-maker levels.
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 Represent Tatweer in executive steering committees, governance boards, and strategic forums, ensuring alignment with client objectives.
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 Manage critical internal and external stakeholders, including government entities, semi-government clients, private sector partners, and delivery stakeholders.
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 Ensure consistent, professional, and value-led representation across all client engagements and public-facing platforms.
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 Lead resolution of high-impact client issues and escalations, safeguarding client satisfaction and long-term relationships.
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 Establish structured client governance mechanisms (e.g., quarterly business reviews, executive reporting, escalation pathways, and action tracking) to improve transparency, responsiveness, and trust.
 </li>
 <li>
 Implement client feedback mechanisms and improvement action plans to strengthen satisfaction, renewals, and reference ability.
 </li>
 </ul>
 
 
 Leadership, Team Alignment, and Capability Building
 
 
 <ul>
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 Build, lead, and develop a high-performing leadership team, ensuring clear accountability and effective delegation across disciplines.
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 Drive talent acquisition, workforce planning, capability development, and succession planning aligned with current and future business requirements.
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 Foster a performance-driven culture emphasizes accountability, collaboration, coaching, and continuous professional development.
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 Promote innovation, continuous improvement, and adoption of leading practices in core domain.
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 Ensure leadership behaviors align with corporate values, ethical standards, and governance expectations.
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 Strengthen alignment and collaboration across departments through shared goals, integrated planning cycles, and consistent performance expectations.
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 Enhance team cohesion by establishing clear operating rhythms, effective cross-functional coordination, and a culture of ownership, mutual support, and constructive challenge.
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 Strengthen coordination with corporate functions to ensure seamless execution and a unified service experience for clients.
 </li>
 </ul>
 
 
 Financial Performance and Commercial Governance
 
 
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 Own and manage P&amp;L, including revenue, gross margins, utilization, backlog, forecasting accuracy, and cost control.
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 Monitor and improve financial performance, including working capital, invoicing, cash collection, and profitability across portfolio.
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 Establish pricing strategies and commercial approval governance for bids, proposals, and major contracts.
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 Oversee commercial risk management, contract compliance, change control, claims strategy, and dispute avoidance in collaboration with related Corporate functions.
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 Ensure accurate and timely financial reporting, performance reviews, and executive dashboards.
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 Strengthen commercial discipline across delivery teams to minimize leakage, improve variation capture, and enhance cash conversion.
 </li>
 </ul>
 
 
 Business Growth Strategy
 
 
 <ul>
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 Define and execute growth strategy, aligned with corporate objectives, target markets, and priority sectors.
 </li>
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 Lead market development and pipeline generation, identifying new opportunities, clients, and sectors across public, semi-government, and private markets.
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 Oversee key account management, ensuring account growth, client retention, and long-term strategic positioning.
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 Lead pursuit strategies for major tenders and complex opportunities, ensuring strong bid governance, compelling win themes, and high-quality, compliant submissions.
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 Improve market visibility and win rates through disciplined participation in tenders, expressions of interest, and strategic proposals.
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 Establish and manage strategic partnerships, joint ventures, subconsultant networks, and delivery ecosystems to expand capability, capacity, and market reach.
 </li>
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 Identify opportunities for service diversification, cross-selling, and geographic or sector expansion.
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 <li>
 Implement client feedback mechanisms and improvement action plans to strengthen satisfaction, renewals, and reference ability.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Master&rsquo;s degree in information technology, Computer Science, AI, Machine Learning or related field.
 </li>
 <li>
 18+ years of progressive leadership experience in digital consulting, IT services, or technology-led business transformation, with at least 5 years in leadership role.
 </li>
 <li>
 Relevant professional certifications which include PMP, TOGAF, and Cloud Architect.
 </li>
 <li>
 Demonstrated ability to lead multi-disciplinary teams and complex stakeholder environments, including matrix delivery models.
 </li>
 </ul>
</div>

Digital Transformation Officer

PHARAONIA Pharmaceuticals

<div>
 
 
 Key Accountabilities and Decision Ownership:
 
 
 
 
 
 
 &bull; Implement the group&rsquo;s export strategy within assigned region(s) to achieve revenue and market share targets.
 
 
 &bull; Manage regional distributors, agents, and partners, including selection, negotiation, and performance monitoring.
 
 
 &bull; Conduct regional market analysis to identify growth opportunities and recommend entry strategies.
 
 
 &bull; Oversee regional export operations, including documentation, logistics, customs clearance, and timely delivery.
 
 
 &bull; Coordinate with Regulatory Affairs for product registration and compliance with local health authorities.
 
 
 &bull; Prepare regional sales forecasts, budgets, and pricing strategies aligned with group objectives.
 
 
 &bull; Monitor regional market conditions, competitor activities, and regulatory changes to adapt plans and mitigate risks.
 
 
 &bull; Represent the company at regional trade fairs, exhibitions, and business meetings.
 
 
 
 
 
 Academic, technical, and professional qualifications:
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Pharmacy, Life Sciences, International Business, or a related field.
 
 
 An MBA or postgraduate degree in International Business/Export Management is a plus.
 
 
 
 
 
 
 Experience:
 
 
 
 &bull; Minimum 5+ years of experience in a pharmaceutical export position.
 
 
 
 
 
 
 Core Competencies:
 
 
 
 &bull; Result Orientation.
 
 
 &bull; Active Change.
 
 
 &bull; Customer Engagement.
 
 
 &bull; Proactive Cooperation.
 
 
 &bull; Business Acumen
 
 
 &bull; Leadership
 
 
 
 Management Competencies:
 
 
 
 &bull; Managing People and Performance
 
 
 &bull; Strategic Orientation
 
 
 
 Functional Competencies:
 
 
 
 &bull; Decision Making
 
 
 &bull; Knowledge &amp; Selling Skills
 
</div>

Group Export Regional Manager

Telecom Egypt

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Undertake and support in a range of procurement /requests/orders within given timelines and guidelines to meet agreed upon service levels
 </li>
 <li>
 Implement technical procurement activities to ensure compliance with the established policies and procedures
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 <li>
 Liaise internally and/or externally to acquire understanding of the procurement requirements to fulfil organizational objectives
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 <li>
 Draft procurement templates and documentation and ensure proper maintenance of records at all times.
 </li>
 <li>
 Review procurement requests and ensure necessary approvals are acquired prior to processing
 </li>
 <li>
 Process purchase requests/Request for Quotations to fulfil the requirements of the supplier/vendor/requester.
 </li>
 <li>
 Follow-up on procurement documentation internal/external signatures of approval and provide final documents to requester
 </li>
 <li>
 Liaise and coordinate with Legal Affairs and Finance on procurement to ensure terms and conditions are in line with statutory and organizational requirements
 </li>
 <li>
 Ensure supplier lists/price lists/purchase requests/quotations are accurately entered into the system/database to ensure proper maintenance of records and documents at all times
 </li>
 <li>
 Analyze information and generate reports to provide management with the necessary information for decision-making purposes
 </li>
 <li>
 Carry out assigned activities in specified area as instructed by the supervisor and with intermittent Supervision
 </li>
 <li>
 Conduct an estimation of the purchase request/contractual value to ensure alignment with the budget prior to approval and processing.
 </li>
 </ul>
 
 
 
 
 Experience &amp; Education
 
 
 
 
 
 <ul>
 <li>
 University Degree preferably in Business OR Commerce
 </li>
 <li>
 1 - 3 years of experience
 </li>
 </ul>
</div>

Procurement Specialist

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