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customer service specialist

client engagement specialist

PROVEN

<div>
 <p>
  <strong>
   ABOUT THE JOB
  </strong>
 </p>
 <p>
 </p>
 <p>
  Position Title: Client Engagement Specialist
 </p>
 <p>
  Location: Riyadh, Saudi Arabia
 </p>
 <p>
  Type: Full-time
 </p>
 <p>
 </p>
 <p>
  <strong>
   ABOUT PROVEN
  </strong>
 </p>
 <p>
  Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 </p>
 <p>
 </p>
 <p>
  <strong>
   ABOUT THE ROLE / ROLE OVERVIEW
  </strong>
 </p>
 <p>
 </p>
 <p>
  We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
 </p>
 <p>
 </p>
 <p>
  <strong>
   KEY RESPONSIBILITIES
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Client Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
  </li>
  <li>
   Liaise with internal departments to ensure client needs are met efficiently.
  </li>
  <li>
   Attend client meetings to strengthen relationships and understand evolving requirements.
  </li>
  <li>
   Communicating client needs clearly to internal teams and line manager.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Account Management &amp; Strategy Execution
  </strong>
 </p>
 <ul>
  <li>
   Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
  </li>
  <li>
   Forecast and track client account metrics to ensure performance alignment.
  </li>
  <li>
   Ensure clients receive timely responses and services.
  </li>
  <li>
   Identify potential risks with major business impact and escalate to line manager when necessary.
  </li>
  <li>
   Implement strategies to improve client satisfaction and service delivery.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Sales &amp; Business Development Approach
  </strong>
 </p>
 <ul>
  <li>
   Identify, develop, and drive leads and opportunities in collaboration with the account team.
  </li>
  <li>
   Assist in preparing and finalizing business proposals.
  </li>
  <li>
   Conduct win-loss analysis to improve future engagements.
  </li>
  <li>
   Ensure accurate costing and billing for services while maintaining predefined margins.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Team Leadership &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Report regularly to the direct manager with updates on client activities and performance.
  </li>
  <li>
   Support the development of team KPIs and participate in regular appraisals.
  </li>
  <li>
   Provide supervisory support to sales and CRM team members.
  </li>
  <li>
   Foster an inspiring team environment with open communication and collaboration.
  </li>
  <li>
   Conduct client satisfaction surveys and reviews to gather feedback and improve services.
  </li>
  <li>
  </li>
 </ul>
 <p>
  <strong>
   Payroll &amp; Documentation Management
  </strong>
 </p>
 <ul>
  <li>
   Execute monthly payroll processes based on client input.
  </li>
  <li>
   Manage client trackers using Excel and Smartsheets for payroll and operational updates.
  </li>
  <li>
   Generate and manage monthly payslips within client portals.
  </li>
  <li>
   Ensure accuracy and timely delivery of payroll-related documentation.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Residency &amp; Visa Management
  </strong>
 </p>
 <ul>
  <li>
   Track and manage employees' KSA residency status and renewal timelines.
  </li>
  <li>
   Maintain comprehensive records of employee visa statuses and documentation.
  </li>
  <li>
   Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
  </li>
  <li>
   Evaluate individual visa cases and provide recommendations or escalation as needed.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   CRM &amp; Data Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate and up-to-date records in the CRM system.
  </li>
  <li>
   Provide consistent reporting and insights into management based on CRM data.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Education / Qualification
  </strong>
 </p>
 <p>
 </p>
 <p>
  Bachelor&rsquo;s Degree from a recognized institution.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   3+ years in Account Management, Senior Customer Service, or other client-facing roles.
  </li>
  <li>
   2+ years managing complex client relationships, projects, or customer accounts.
  </li>
  <li>
   Experience in international environments and multicultural teams.
  </li>
  <li>
   Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Skills &amp; Attributes
  </strong>
 </p>
 <ul>
  <li>
   Situational Sensitivity
  </li>
  <li>
   Open-Mindedness
  </li>
  <li>
   Organizational Awareness
  </li>
  <li>
   Leadership &amp; Motivation
  </li>
  <li>
   Client-Centric Mindset
  </li>
 </ul>
 <p>
  <strong>
   Technical Skills
  </strong>
 </p>
 <ul>
  <li>
   Payroll &amp; Documentation management. (basic understanding preferred)
  </li>
  <li>
   Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
  </li>
  <li>
   Smartsheet: Basic project tracking, automation, and collaboration.
  </li>
  <li>
   Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
  </li>
 </ul>
</div>


Client Engagement Specialist

Boston Consulting Group

<div><p>Who We Are</p><p>
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>
<br>
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><p><br>
What You'll Do</p><p>
As the Employee Engagement (Junior) Specialist focused on Riyadh engagement specifically, you will work very closely with the Employee Engagement Senior Manager, the ME Employee Engagement team and our KSA Leadership team to ensure that BCG lives up to its duty of care towards our employees, contribute to building and improving our Employee Value Proposition and drive Engagement and Affiliation across cohorts, specifically focused on our KSA office and employees. You are part of the People structure, reporting directly into the Employee Engagement Senior Manager. You will focus primarily on Employee Engagement</p><p>
You will support and contribute towards Riyadh based employee engagement activities, contributing towards the engagement of all employees based in or visiting the Riyadh office.</p><p>
We recognize the value of experience and the impact it can have on a candidate's potential contributions. Therefore, the grade of this role may be adjusted within Junior Specialist/Specialist based on the successful candidate's experience, reflecting our commitment to align responsibilities with individual expertise and capabilities.</p><p>
Your responsibilities include:</p><p>
Employee Engagement</p><ul><li>
Support and help to drive the creation of an employee engagement program that fits the broader Middle East program and is also fit for purpose for the Riyadh office, ensuring effective and continuous communication with all employees on the program(s)</li><li>
Contribute towards enhancing the existing new hire and transfer experience for those joining the Riyadh office that helps new joiners to integrate into our Riyadh office and community, and builds affiliation within that community (whilst collaborating with other functions that are also integral to the operational process).</li><li>
Nurture a positive working environment by fostering and driving workplace culture and behaviors and supporting the wider Employee Engagement team to deliver on BCG Unlocking Potential initiatives (including but not limited to diversity, inclusion and wellbeing activities across the organization)</li><li>
Stay connected to the CT and BST cohorts, ensuring we are aware of how employees are doing and helping to drive initiatives that support them (Cohort Rep sessions, regular Q&amp;A cohort sessions)</li><li>
Focus on employee engagement aspects of the BCG People Survey and contribute towards driving initiatives on related topics</li><li>
Drive and execute the flagship activities in the Riyadh office (cultural celebrations, Majlis series, Connect events) as well as work as part of the wider team to contribute towards other activities such as the Riyadh Social Team and Leadership events</li></ul><p>
YOU'RE GOOD AT</p><ul><li>
You have strong written and verbal communication skills and you are experienced in working with multiple dispersed stakeholders of varying seniority.</li><li>
You have solid analytical skills, the ability to navigate details and a willingness to look at data in different ways.</li><li>
You have strong event planning and execution skills</li><li>
You have a passion for people and people development with high integrity, tact, a positive attitude and the ability to maintain absolute confidentiality</li><li>
You are autonomous, able to tolerate ambiguity and self-motivated. You have strong self-starter skills and like to &ldquo;gets things done&rdquo;</li><li>
You like working with virtual teams, and ambiguity and have the ability to multi-task on different projects under tight timeframes</li><li>
You feel comfortable in both working in detail and understanding the big picture</li><li>
You are a strong administrator, structured and organize with intense workload</li></ul><p><br>
What You'll Bring</p><ul><li>
Bachelor&rsquo;s/Master&rsquo;s degree</li><li>
Experience:<ul><li>
For a Junior Specialist role, a minimum of 1-2 years of professional experience in a relevant field</li><li>
For a Specialist role, a minimum of 3-5 years of professional experience in a relevant field</li></ul></li><li>
Experience within employee engagement topics or a similar space, preferably in a large, complex organization</li><li>
Knowledge of the local market and culture that can contribute to enhancing employee engagement in Riyadh</li><li>
Experience planning and organizing events in KSA</li><li>
Strong verbal and written communication skills, fluency in English and Arabic</li><li>
Advanced level computer skills; Windows, Word, Excel, PowerPoint, Outlook</li><li>
Ability to perform successfully in a fast-paced, intellectually intense and service-oriented environment</li><li>
Resourcefulness, high attention to detail and strong problem-solving capabilities</li><li>
You are at ease with digital collaboration tools (Trello, Slack, Egnyte)</li><li>
Ability to respect all BCG information as personal and confidential</li></ul><p><br>
Who You'll Work With</p><p>
You will work as part of the Employee Engagement function and will be collaborating closely with all People Functions, the BCG KSA Leadership team and work with multiple stakeholders, both from consulting teams and from business support teams, in addition to external vendors and providers.</p><p><br>
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
<br>
BCG is an E - Verify Employer. Click here for more information on E-Verify.</p></div>

Riyadh Employee Engagement Junior Specialist/Specialist

Lendo | ليندو

<div>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Lendo, we are a fast-growing FinTech company on a mission to transform the financial landscape in Saudi Arabia. Through our innovative digital lending platform, we empower businesses by offering fast, secure, and transparent access to finance. As we continue to grow, we are seeking a talented Relationship Manager to join our team and play a pivotal role in building and nurturing client relationships. If you&rsquo;re passionate about client engagement, business development, and providing tailored financial solutions in a dynamic environment, we&rsquo;d love to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Relationship Management:
  </strong>
 </p>
 <ul>
  <li>
   Maintain a deep knowledge of Lendo&rsquo;s products and services, staying updated on new offerings and industry trends.
  </li>
  <li>
   Build and sustain strong relationships with prospective and existing clients, becoming their go-to resource for financial solutions.
  </li>
  <li>
   Conduct regular site visits and e-meetings with clients to maintain engagement and support.
  </li>
 </ul>
 <p>
  <strong>
   Business Development:
  </strong>
 </p>
 <ul>
  <li>
   Research and pursue new business opportunities to expand Lendo's client portfolio.
  </li>
  <li>
   Identify and evaluate potential clients to assess compatibility with Lendo&rsquo;s products and services.
  </li>
  <li>
   Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets.
  </li>
 </ul>
 <p>
  <strong>
   Client Needs Assessment &amp; Solution Provision:
  </strong>
 </p>
 <ul>
  <li>
   Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these.
  </li>
  <li>
   Provide clients with in-depth product and service consultations, guiding them through the decision-making process.
  </li>
  <li>
   Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support.
  </li>
 </ul>
 <p>
  <strong>
   Sales &amp; Revenue Generation:
  </strong>
 </p>
 <ul>
  <li>
   Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth.
  </li>
  <li>
   Track and report on client engagement and revenue performance, providing insights to the sales team.
  </li>
 </ul>
 <p>
  <strong>
   Problem Resolution &amp; Client Satisfaction:
  </strong>
 </p>
 <ul>
  <li>
   Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction.
  </li>
  <li>
   Foster long-term loyalty and trust with clients by providing consistent, reliable support.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proven experience as a Relationship Manager or similar role in financial services, FinTech, or a related industry, with 2 to 5 years of relevant experience.
  </li>
  <li>
   Strong understanding of financial products and services, with the ability to learn and adapt to new solutions quickly.
  </li>
  <li>
   Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction.
  </li>
  <li>
   Ability to manage multiple accounts and prioritize workload effectively.
  </li>
  <li>
   Analytical mindset with a proactive approach to identifying and solving client issues.
  </li>
  <li>
   Goal-oriented, with a track record of meeting or exceeding revenue targets.
  </li>
 </ul>
</div>


Relationship Manager

Bayer

<div>
 <p>
  <strong>
   Be You, Be Bayer
  </strong>
 </p>
 <p>
  At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 </p>
 <p>
  We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. So, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.
 </p>
 <p>
  At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 </p>
 <p>
  Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That&rsquo;s why we&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 </p>
 <p>
  Come grow with us.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Do Something That Moves you
  </strong>
 </p>
 <p>
  &bull; Develop a list of HCP (Speakers / non speakers) and continuously update it as per market dynamics.
 </p>
 <p>
  &bull; As a trusted partner she/he will lead a deep discussion in regular preplanned one to one discussion with his/her customer list to identify Scientific areas of major interest.
 </p>
 <p>
  &bull; As a trusted partner she/he will act as the primary (but
 </p>
 <p>
  non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seeks support and guidance from cross functional team.
 </p>
 <p>
  &bull; She/he to mutually co create content with her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.
 </p>
 <p>
  &bull; In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.
 </p>
 <p>
  &bull; In coordination with Cross Functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions, 3rd party symposia, national and regional initiated Bayer events, and similar).
 </p>
 <p>
  &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.
 </p>
 <p>
  &bull; In collaboration with MSO team (back-office support) she/he has to plan and align meetings calendar, meeting invitations based on
 </p>
 <p>
  micro segmentation and HCP target needs.
 </p>
 <p>
  &bull; Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
 </p>
 <p>
  &bull; When needed the CES will facilitate the virtual meetings.
 </p>
 <p>
  &bull; Retains flexible time management in hybrid environment (e.g., time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies).
 </p>
 <p>
  &bull; She/he needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format.
 </p>
 <p>
  &bull; Facilitate digital networking of like-minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands. &bull; Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.
 </p>
 <p>
  &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going
 </p>
 <p>
  micro segmentation process.
 </p>
 <p>
  &bull; Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
 </p>
 <p>
  &bull; Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in her/his country scope.
 </p>
 <p>
  &bull; Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
 </p>
 <p>
  &bull; Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer Evolution Campaign to drive movement of key customers across adoption ladder.
 </p>
 <p>
  &bull; As per various Nucleus needs and in alignment with ITM / CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process, .).
 </p>
 <p>
  <strong>
   Your Experience
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <p>
  &bull; University degree in Pharmaceutical Sciences.
 </p>
 <p>
  <strong>
   Skills/ Experience
  </strong>
 </p>
 <p>
  &bull; Relevant experience within the pharmaceutical industry, experience in Cardio/ General medicine is an advantage.
 </p>
 <p>
  &bull; Excellent stakeholder engagement record including partnering with TLs and institutions is required.
 </p>
 <p>
  &bull; Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.
 </p>
 <p>
  &bull; Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
 </p>
 <p>
  &bull; Hands on experience of using digital and virtual means and tools is a must.
 </p>
 <p>
  &bull; Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.
 </p>
 <p>
  &bull; Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
 </p>
 <p>
  &bull; Good understanding of agile ways of working is desired.
 </p>
 <p>
  &bull; Robust understanding of medico marketing strategies and tactics.
 </p>
 <p>
  &bull; Proficient in English to collaborate internally and across the broader organization enterprise is highly desired.
 </p>
 <p>
  &bull;
  <strong>
   In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Empowered to Achieve
  </strong>
 </p>
 <p>
  At Bayer, we&rsquo;re all about advancing life for those who work alongside us. That&rsquo;s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.
 </p>
 <p>
  We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 </p>
 <p>
  If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 </p>
 <p>
  You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 </p>
 <p>
  <strong>
   <em>
    Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
   </em>
  </strong>
 </p>
</div>


Customer Engagement Specialist

United Nations

<div><div><div><div>Result of Service
</div><div>Deliverables and timeline Dates will be confirmed in the inception work plan. 1. Inception pack Public engagement plan, message house, speaking calendar, stakeholder map, and templates for briefing kits and speech drafts. 2. Monthly speech and engagement bundle &bull; Speeches or sets of remarks with talking points and Q&amp;A. &bull; Op ed(s) or shaped article draft(s). &bull; Briefing kits for scheduled appearances. &bull; Social copy set for the Communications Group, English and Arabic (Depedeing on candidates language skills). &bull; Post event note for each priority event. 3. Media and digital assets, rolling Quotes, short video script notes when relevant, slide decks as required. 4. Close out package, final month Updated message house, compiled speech bank, style and terminology sheet, twelve month suggested speaking calendar, and lesson learned note.
</div></div><div><div>Work Location
</div><div>Remotely
</div></div><div><div>Expected duration
</div><div>6 Months
</div></div><div><div>Duties and Responsibilities
</div><div>Background The Resident Coordinator&rsquo;s Office, RCO, represents and coordinates the UN development system at country level. In the Kingdom of Saudi Arabia, the RCO engages with Government, partners, and the public on the 2030 Agenda, Vision 2030 priorities, and the UN&rsquo;s collective results. Effective public positioning requires high quality speeches, talking points, and engagement products tailored to diverse audiences and platforms. Objective of the assignment Assist the RCO and the UN Country Team communications colleagues to plan and deliver compelling public engagements. Draft speeches and talking points for the Resident Coordinator and RCO leads, prepare engagement packages for events and media, and help position the UN RCO effectively with Government, partners, and the public in KSA. Scope of work and key tasks Under the supervision of the Head of the RCO, and in close coordination with the Communications Group and agency focal points, the contractor will: 1. Strategy and planning &bull; Develop a simple public engagement plan with priorities, audiences, channels, and a speaking calendar for the Resident Coordinator and RCO principals. &bull; Prepare a narrative framework and message house aligned with the Cooperation Framework and Vision 2030 priorities. &bull; Map priority stakeholders, platforms, and flagships in KSA and propose positioning opportunities across the year. 2. Speechwriting and message development &bull; Draft keynote speeches, remarks, panel interventions, and fireside chat scripts. &bull; Prepare talking points, Q&amp;A lines, quotes, and op ed drafts. &bull; Tailor messages for Government, private sector, civil society, academia, and youth audiences. &bull; Ensure clarity, accuracy, and a consistent voice across all materials. 3. Event preparation and briefing kits &bull; For each priority event, prepare a briefing kit with event goals, audience snapshot, organizers, partner sensitivities, recommended messages, pull quotes, social copy, and a run of show. &bull; Produce slide decks and visual prompts when needed, working with designers where applicable. &bull; Coordinate with protocol and organizers on time limits, stage format, and audiovisual requirements. 4. Media and digital support &bull; Draft op eds and shaped articles for identified outlets. &bull; Prepare media lines and background notes for interviews. &bull; Draft social media copy for the Communications Group to adapt and publish, including English and Arabic versions. 5. Measurement and learning &bull; Define simple quality and reach indicators for speeches and engagements. &bull; Produce short post event notes with outcomes, coverage, and lessons to improve the next engagement cycle. 6. Quality, accessibility, and compliance &bull; Apply UN editorial style and branding. &bull; Ensure accessibility, plain language, and inclusive framing. &bull; Coordinate translation and back translation for Arabic and English, and verify names, titles, and terminology. 7. Coordination and workflow &bull; Maintain a speaking calendar, deliverable tracker, and version control. &bull; Manage comment matrices and approvals. &bull; Prepare weekly status notes for the Head of RCO and Communications Group. 8. Contingency support &bull; Provide rapid updates to talking points when contexts shift. &bull; Prepare short holding lines for potential risk or issue areas identified by the RCO.
</div></div><div><div>Qualifications/special skills
</div><div>A Bachelors or Higher degree in communication, marketing, social sciences, economics, public health, international relations, law or related area is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 1 years of professional work experience in research assistance is required.
</div></div><div><div>Languages
</div><div>English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required and fluency in Arabic is desirable. Note: &ldquo;Fluency&rdquo; equals a rating of &lsquo;fluent&rsquo; in all four areas (speak, read, write, and understand) and &ldquo;Knowledge of&rdquo; equals a rating of &lsquo;confident&rsquo; in two of the four areas.
</div></div><div><div>Additional Information
</div><div>Not available.
</div></div><div><div>No Fee
</div><div>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS&rsquo; BANK ACCOUNTS.</div></div></div></div>

Engagement and Speechwriting Contractor

لبيه | Labayh

<div>
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  Job Description: Key Account Specialist
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  Job Type:
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 Full-time
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  About The Role
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 The Key Account Specialist is responsible for managing and maintaining strong, long-term relationships with assigned clients/accounts. This role ensures that all post sales activities including service implementation, onboarding, orientation, and client success are executed efficiently, in accordance with company policies and contractual agreements. The Key Account Specialist serves as the primary point of contact for clients, representing the company in all interactions and ensuring a seamless service experience that drives retention, satisfaction, and loyalty.
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  Key Responsibilities
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   Serve as the main point of contact for assigned clients for all post-sales matters.
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   Ensuring service implementation aligns with the client contract, company policies, and operational standards.
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   Retain and nurture client relationships through regular engagement, timely responses, and proactive issue management.
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   Conduct client visits and represent the company in meetings, events, reviews, and presentations.
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   Manage and track client onboarding, orientation, and service delivery to ensure smooth transitions and consistent satisfaction.
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   Handle client tickets and inquiries, ensuring timely follow-up and resolution of any reported issues.
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   Coordinate with internal departments to ensure efficient delivery service and alignment with client expectations.
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   Monitor client satisfaction and identify opportunities for process improvement and service optimization.
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   Support the Key Account Manager in developing account plans and strategies for long-term retention and growth.
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  Required Qualifications
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   Experience:
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   Bachelor's degree in Business Administration or a related field .
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   3+ years of experience in business administration or project management software.
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   Fluent in spoken and written English.
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   Technical Skills:
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   Strong skill in Client Relationship Management and solving problems
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   Proficient in MS Office
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  What We Offer
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   Competitive salary and benefits package.
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   Opportunity to work with cutting-edge technologies.
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   A collaborative and innovative work environment.
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   Professional development and growth opportunities.
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Key Account Specialist

Qiddiya Investment Company

<div><p>We are seeking a Digital Delivery &amp; BIM Manager with relevant experience in complex building or infrastructure projects - ideally in the Middle East region. In addition to day-to-day Client-side BIM management activities, the individual will be responsible for implementing, governing, and maintaining the project&rsquo;s Autodesk Construction Cloud (ACC Build) environment ensuring consistent digital workflows across the Management Contractor (MC), Lead Design Consultant (LDC), Construction Supervision Consultant (CSC) and specialist Subcontractors.</p><p>
The role focuses on platform setup, workflow configuration, digital QA/QC, progress tracking, and collaboration management, aligned with complex multi-package delivery. You will work closely with the LDC, MC, CSC, specialist Subcontractors, and the Client&rsquo;s wider delivery organization to ensure data accuracy, structured communication, and reliable digital reporting on one of Qiddiya&rsquo;s flagship projects. This position reports to the Project&rsquo;s Digital Delivery Lead.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h3 class="jobSectionHeader"><b>
BIM Management</b></h3><ul>
<li>Perform Client-side project BIM management activities across RIBA Stages 4, 5, and 6 on behalf of Qiddiya through proactive engagement with the LDC, MC, CSC, and Client teams.</li>
<li>Drive the establishment of a fit for purpose Digital Delivery Execution Plan by Contractors ensuring its alignment with Qiddiya Standards and Requirements.
</li><li>Perform assurance on BIM models across all project stages to ensure that they are fit for realizing the target use cases.
</li><li>Collaborate with the LDC, MC &amp; CSC BIM Leads to ensure alignment and collective responsibility on Digital Delivery matters.</li>
<li>Drive adoption of the project Digital Delivery systems and processes by onboarding users and offering technical support as required.</li>
</ul><h3 class="jobSectionHeader"><b>ACC Build Implementation &amp; Governance</b></h3><ul>
<li>Establish a robust Drawing Management System using ACC Build tailoring the implementation to ensure ease of role-based access to authorized information for the entire project team.
</li><li>Lead the full setup and administration of ACC Build, including Docs, Build, Issues, RFIs, Submittals, QA/QC Checklists, Forms, and ACC audit frameworks.</li>
<li>Configure folder structures, permissions, naming conventions, and workflow rules aligned with ISO 19650, Qiddiya requirements, and project-specific delivery protocols.</li>
<li>Ensure Contractors and Consultants meet the Qiddiya&rsquo;s digital deliverables, metadata requirements, and documentation standards.</li>
<li>Manage continuous CDE compliance across all users, including version control, workflow adherence, and audit trails.</li>
</ul><h3 class="jobSectionHeader"><b>Stakeholder Coordination</b></h3><ul>
<li>Act as the primary Client-side focal point for all project level ACC Build processes across the wider delivery team.</li>
<li>Communicate digital workflow expectations clearly to project stakeholders (RFIs, submittals, QA/QC, inspections, issues, site instructions).</li>
<li>Support field teams through structured digital processes, ensuring alignment with real site progress, fast-track sequencing, and weekly reporting cycles.</li>
</ul><h3 class="jobSectionHeader"><b>Workflow Development &amp; Quality Assurance</b></h3><ul>
<li>Establish and maintain end-to-end ACC Build workflows from early works through commissioning and handover.</li>
<li>Ensure QA/QC, work inspection requests, and ITP-aligned checklist processes are properly configured within ACC Build.</li>
<li>Conduct periodic platform audits for data integrity, compliance, and readiness for O&amp;M asset delivery.</li>
<li>Support integration of ACC with other applications such as P6 schedules, model-based data, asset tagging, and location-based progress tracking.</li>
</ul><h3 class="jobSectionHeader"><b>Training, Onboarding &amp; Support</b></h3><ul>
<li>Lead onboarding of all project participants, including local Subcontractors with varying levels of digital maturity.</li>
<li>Deliver structured training, guidance documents, and digital induction materials.</li>
<li>Provide continuous support, troubleshooting, and user management across a large multinational workforce.</li>
</ul><h3 class="jobSectionHeader"><b>Reporting &amp; Insights</b></h3><ul>
<li>Produce digital compliance reports, workflow performance dashboards, and platform usage metrics.</li>
<li>Ensure ACC Insights or Power BI dashboards reflect accurate progress, issues, risks, and close-out performance.</li>
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Requirements</b></p><h3 class="jobSectionHeader"><b>
Skills &amp; Experience</b></h3><ul>
<li>7&ndash;10 years relevant BIM experience and related digital construction tools, BIM/VDC platforms, field technology, or CDEs on complex international projects.</li>
<li>Firsthand experience implementing PlanGrid, ACC Build or BIM 360 Field at project scale (Docs, Build workflows, QA/QC, RFIs, Submittals).</li>
<li>Expertise in ACC, Revit, Navisworks, Revizto, Aconex, BIM 360, and related construction technologies.</li>
<li>Working understanding of ISO19650, common CDE workflows, naming conventions, and metadata structures.</li>
<li>Experience coordinating and quality assuring digital deliverables across multiple Contractors and specialist packages during Construction stage.</li>
<li>Effective communication skills and experience working directly for a Client or Contractor on large, fast-track developments.</li>
Experience with stadiums, arenas, airports, rail, giga-projects, or similarly complex multi-package environments (preferred).<br>
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</li></ul><h3 class="jobSectionHeader"><b>Additional-to-Have</b></h3><ul>
<li>Experience with Power BI, ACC Insights dashboards, or data validation routines.</li>
<li>Knowledge of COBie, IFC, or structured asset data requirements.</li>
<li>Familiarity with commissioning workflows, digital handover readiness, and FM data expectations.</li>
<li>Understanding of progress measurement, location-based tracking, or 4D/5D processes.</li></ul></div>

Manager - BIM - MBS Stadium - SPA 357

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